Customer Relationship Executive

0 - 5 years

1 - 2 Lacs

Posted:1 hour ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

  • Handle

    inbound and outbound calls

    regarding vehicle sales and service.
  • Follow up with

    new and existing customer leads

    .
  • Maintain

    customer database and CRM updates

    .
  • Explain

    vehicle features, offers, and finance options

    to customers.
  • Coordinate between

    sales, service, and customers

    .
  • Ensure

    high customer satisfaction and retention

    .
  • Take

    service appointment bookings

    and follow-ups.
  • Handle

    customer complaints and escalations professionally

    .
  • Achieve

    monthly call and conversion targets

    .
  • Collect customer feedback and update management.

    Role & responsibilities

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