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Customer Support Team Lead

2.0 - 7.0 years

4 - 8 Lacs

Thane, Navi Mumbai

Posted:1 day ago| Platform: Naukri logo

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Skills Required

Escalation Management Team Handling Attrition Control Bpo Operations Non Voice Process TAT Shrinkage Aht Attrition Email Process KPI Analysis KRA CSAT SLA Management Domestic Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role *Customer Support and Customer Satisfaction skills * Analytical Skills and Communication abilities * Technical Support experience * Previous experience in a leadership role * Ability to multitask and prioritize tasks effectively * Knowledge of CRM systems and tools * Problem-solving and conflict resolution skills * Experience in the mattress industry is a plus Venue: #navimumbai The Sleep Company Opposite Digha Station (2 min walk) Krishna Business Park, Plot KX14, Thane-Belapur Road, Ramu Limaje Nagar, Dighe, Navi Mumbai, Maharashtra 400608 Share your cv on yaksha@thesleepcompany.in

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the Sleep Company
the Sleep Company
www.thesleepcompany.in

Consumer Goods / E-commerce

N/A

N/A Employees

17 Jobs

    Key People

  • Rajesh K. Jain

    Co-Founder & CEO

  • Arun K. Bansal

    Co-Founder & CTO

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