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3.0 - 5.0 years
3 - 12 Lacs
Chennai, Tamil Nadu, India
Remote
Create and publish job descriptions on various platforms (LinkedIn, Naukri, , etc.). Source candidates through online channels, internal databases, and referrals. Screen resumes, conduct initial telephonic/video interviews, and evaluate candidate fitment. Coordinate interviews with relevant stakeholders and ensure a smooth scheduling process. Manage candidate communication and provide timely updates throughout the hiring cycle. Maintain and update recruitment trackers, candidate databases, and reports. Support employer branding initiatives, virtual hiring drives, and onboarding activities. Ensure timely closures of open positions within defined TAT and quality benchmarks. Stay updated on market trends, compensation benchmarks, and talent acquisition strategies. Required Skills: Strong communication and interpersonal skills. Proficiency in using job portals, LinkedIn Recruiter. Excellent organizational and multitasking abilities. Comfortable working in a remote and tech-driven environment. High level of confidentiality and professionalism. Qualifications: 3 to 5 years of relevant experience in recruitment, in IT Sector
Posted 17 hours ago
6.0 - 11.0 years
3 - 15 Lacs
Chennai, Tamil Nadu, India
On-site
Excellent Domain Knowledge Good Oral Written Communication skills Good Team Handling Skills Excellent Analytical skills Should be good at Muti-Tasking Roles responsibilities: Ensure the TAT and Quality of projects handled Ensure quality of Deliverables Ensure proper execution of projects Ensure all updates from clients are recorded Set Targets for team leads and processors. Maintain records for overall performance and progress of the shift. Maintain process documents and ensure regular updates. Ensure all updates from clients are recorded. Conduct daily team briefs and update the team on every shift. Ensure the team meets the daily targets and extend the shift if the targets are not met. Train employees and ensure the service levels Identify training needs and recommend external training Provide Refresher/ process training at regular intervals Evaluate the effectiveness of training and recommended retraining.
Posted 1 day ago
6.0 - 11.0 years
3 - 15 Lacs
Trichy, Tamil Nadu, India
On-site
Excellent Domain Knowledge Good Oral Written Communication skills Good Team Handling Skills Excellent Analytical skills Should be good at Muti-Tasking Roles responsibilities: Ensure the TAT and Quality of projects handled Ensure quality of Deliverables Ensure proper execution of projects Ensure all updates from clients are recorded Set Targets for team leads and processors. Maintain records for overall performance and progress of the shift. Maintain process documents and ensure regular updates. Ensure all updates from clients are recorded. Conduct daily team briefs and update the team on every shift. Ensure the team meets the daily targets and extend the shift if the targets are not met. Train employees and ensure the service levels Identify training needs and recommend external training Provide Refresher/ process training at regular intervals Evaluate the effectiveness of training and recommended retraining.
Posted 1 day ago
10.0 - 15.0 years
7 - 12 Lacs
Hyderabad
Work from Office
Primary Responsibilities: Maintain knowledge of coding and billing requirements and regulatory changes KPIs include but not limited to Productivity, quality, TAT, Attendance and Attrition Quick turnaround using logical understanding of data Manages overall personnel, performance, and discipline of the assigned project(s) Provide expertise and leadership in assigned functional area Manage relationship with internal stakeholders and functions Manage all client interaction and client communication. Should front end the relationship with the client Review and analysis of periodic reports and metrics Evaluation of operational practices and procedures Provide support to quality initiatives targeted towards process improvements Actively involved in the internal audit support, ensuring all compliance parameters are met Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity, and teamwork Provide direction to staff; ensure resolution of problems; sets priorities Actively provides inputs and assistance to the senior management in the planning, implementation, and evaluation / modifications to existing operations, systems, and procedures, specifically relating to his/her assigned project(s) Managing attrition and building retention strategies Preparation of annual business plans including operating budgets Negotiating solutions, resolving conflicts and anticipating/handling critical situations Providing regular performance feedback and giving frequent formal and informal coaching sessions Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Graduate or Postgraduate inLife Sciences, Allied Medicine (BHMS, BAMS, BPT, Dental Grads, Pharmacist, Nursing) or others Certified coder – AAPC / AHIMA – CCS/CPC/CPC-H/CCS-P 10+ years of coding experience with 3+ years of experience as a Team Lead Thorough knowledge of medical terminology, human anatomy/ physiology, pathophysiology Knowledge of organizational structure, workflow, and operating procedures Proficient in healthcare reimbursement methodologies Proven ability to manage and enable teams to reach their goals Proven good analytical and communication skills Proven solid interpersonal and communication skills Proven solid acumen towards employee engagements & driving customer satisfaction Proven ability to work closely with SME, Auditor and Trainer and identify training needs for outliers Proven ability to effectively provide 1 on 1 coaching Proven ability to monitor absences and overall day to day operations Proven ability to identify areas of weakness and provide educational teaching to improve those areas of weakness At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. #NTRQ External Candidate Application Internal Employee Application
Posted 2 days ago
8.0 - 13.0 years
14 - 16 Lacs
Bengaluru
Work from Office
Role- Operations Manager Experience:- Min 10 Years in International Voice Process (Customer Support) Min 3 Years as Operations Manager on Papers Any Graduate WFO UK Shift Notice-0-30 Days 5Days working / 2 Days rotational off Contact- 8107866214-Riya
Posted 2 days ago
5.0 - 8.0 years
5 - 7 Lacs
Hyderabad, Telangana, India
On-site
Key Responsibilities Credit Appraisal Underwriting/recommending of proposals for non-collateral/collateral backed education loan. Process Understanding process and policies and implementing the same to ensure smooth transactions. Delinquency Management for the location Vendor / Cost management managing the outsource agencies and ensure TAT is maintained by these agencies. Quality Management in terms of Audit, Compliance and Hind-sighting PDD Management controlling and tracking PDDs through proper MIS for the location Deliverables Login to Recommendation TAT Maintaining Audit Compliance and errors in Hind sighting Delinquency control as per budget Cost management Eligibility MBA from Premier Institute CA Technical Competencies Basic knowledge of loan underwriting Knowledge of Education Lending Business- awareness on risk involved. Good communication and report writing skills Basic knowledge of Banking Good Knowledge of computer applications Personal Attributes Strong communication skills Team work and Collaboration skills Attention to detail Energy and drive to work on fast-paced, diverse, and challenging projects Good observation and listening skills Process oriented Behavioral Competencies Customer Centricity Execution Focus Collaborative Approach
Posted 2 days ago
4.0 - 5.0 years
5 - 7 Lacs
Hyderabad, Telangana, India
On-site
Roles & Responsibilities Credit Appraisal Underwriting/recommending of proposals for non-collateral/collateral backed education loan. Process Understanding process and policies and implementing the same to ensure smooth transactions. Delinquency Management for the location Vendor / Cost management managing the outsource agencies and ensure TAT is maintained by these agencies. Quality Management in terms of Audit, Compliance and Hindsighting PDD Management controlling and tracking PDDs through proper MIS for the location Key Accountabilities Login to Recommendation TAT Maintaining Audit Compliance and errors in Hind sighting Delinquency control as per budget Cost management Required Qualification MBA from Premier Institute Technical Competencies Basic knowledge of loan underwriting Knowledge of Mortgage Lending Business- awareness on risk involved wrt to title of property Good communication and report writing skills Basic knowledge of Banking Good Knowledge of computer applications Behavioral Competencies Customer Centricity Execution Focus Collaborative Approach Personal Attributes Strong communication skills Team work and Collaboration skills Attention to detail Energy and drive to work on fast-paced, diverse, and challenging projects Good observation and listening skills Process oriented Eligibility CA/MBA
Posted 2 days ago
2.0 - 5.0 years
5 - 7 Lacs
Chennai, Tamil Nadu, India
On-site
Compliance of sanction and disbursement conditions Disbursal Authorization Delinquency Management Vendor / Cost management Quality Management in terms of Audit, Compliance and Hind sighting Key Responsibilities Compliance of sanction and disbursement conditions. Process & Initiatives Training of own team & channel Delinquency Management Vendor / Cost management Quality Management in terms of Audit, Compliance and Hind sighting Portfolio Quality Disbursal Authorization PDD Management Customer Service Deliverables Sanction to Disbursement TAT Maintaining Audit Compliance and errors in Hind sighting Training Delinquency control as per budget Cost management New initiatives Eligibility Graduation /MBA (Marketing). At least 2-5 years of relevant sales experience from Education Loan, secured loan and unsecured loan
Posted 2 days ago
3.0 - 5.0 years
5 - 7 Lacs
Chennai, Tamil Nadu, India
On-site
Compliance of sanction and disbursement conditions Disbursal Authorization Delinquency Management Vendor / Cost management Quality Management in terms of Audit, Compliance and Hind sighting Roles & Responsibilities Specific Responsibilities Compliance of sanction and disbursement conditions. Process & Initiatives Training of own team & channel Delinquency Management Vendor / Cost management Quality Management in terms of Audit, Compliance and Hind sighting Portfolio Quality Disbursal Authorization PDD Management Customer Service Key Performance Indicator Sanction to Disbursement TAT Maintaining Audit Compliance and errors in Hind sighting Training Delinquency control as per budget Cost management New initiatives Technical Competencies / Skills Disbursements of Sanctioned loans Knowledge of Mortgage Operations Basic knowledge of Banking Good Knowledge of computer applications Personal Attributes Process Orientation Customer Orientation Formal Qualifications B Com/ MBA Finance Eligibility B Com/MBA Finance
Posted 2 days ago
2.0 - 4.0 years
5 - 7 Lacs
Delhi, India
On-site
Role & Responsibilities Managing team of Credit processing associates Credit Appraisal Underwriting/recommending of proposals for non-collateral/collateral backed education infrastructure loan Process Understanding process and policies and implementing the same to ensure smooth transactions Training- Provide training to CPAs so that they work in synergy with the companies policies and norms Delinquency Management for the location Vendor / Cost management managing the outsource agencies and ensure TAT is maintained by these agencies Quality Management in terms of Audit, Compliance and Hind sighting PDD Management controlling and tracking PDDs through proper MIS for the location Monitoring end usage of loan Deliverables Login to Recommendation TAT Maintaining Audit Compliance and errors in Hind sighting Training Delinquency control as per budget Cost management New initiatives Eligibility CA Technical Competencies Basic knowledge of loan underwriting Knowledge of Education Lending Business- awareness on risk involved. Good communication and report writing skills Basic knowledge of Banking Good Knowledge of computer applications
Posted 2 days ago
0.0 - 3.0 years
5 - 7 Lacs
Delhi, India
On-site
CAM preparation/ proposals for Education Institutional loan. Process Understanding process and policies and implementing the same to ensure smooth transactions. Delinquency Management for the location Vendor / Cost management managing the outsource agencies and ensure TAT is maintained by these agencies. Quality Management in terms of Audit, Compliance and Hind sighting PDD Management controlling and tracking PDDs through proper MIS for the location Key Performance Indicators Login to Recommendation TAT Maintaining Audit Compliance and errors in Hind sighting Delinquency control as per budget Cost management New initiatives Technical Competencies / Skills Knowledge of Unsecured/ secured and Mortgage Lending Business Knowledge of HL, LAP, Institutional loan Basic knowledge of Banking Good Knowledge of computer applications Personal Attributes Leadership Qualities Drive for results Strategic Orientation Customer Centricity Qualification - Graduate/Post Graduate
Posted 2 days ago
2.0 - 6.0 years
5 - 7 Lacs
Delhi, India
On-site
Credit Appraisal Underwriting/recommending of proposals for non-collateral/collateral backed education loan. Process Understanding process and policies and implementing the same to ensure smooth transactions. Training- Provide training to CPAs so that they work in synergy with the companies policies and norms Delinquency Management for the location Vendor / Cost management managing the outsource agencies and ensure TAT is maintained by these agencies. Quality Management in terms of Audit, Compliance and Hind sighting PDD Management controlling and tracking PDDs through proper MIS for the location Key Performance Indicators Login to Recommendation TAT Maintaining Audit Compliance and errors in Hind sighting Training Delinquency control as per budget Cost management New initiatives Technical Competencies / Skills Financial Appraisal of Salaried and Self Employed loan proposals Knowledge of Unsecured and Mortgage Lending Business Basic knowledge of Banking Good Knowledge of computer applications Personal Attributes Leadership Qualities Drive for results Strategic Orientation Customer Centricity Qualification - Graduate/Post Graduate
Posted 2 days ago
5.0 - 10.0 years
10 - 13 Lacs
Ahmedabad
Work from Office
Dear Candidate, Urgent opening with leading NBFC. Designation : Service RM CTC : Upto 13 LPA Location : Ahmedabad Job Responsibilities : Conducting Client Services operations across Gujarat for HNI clients resulting into excellent client satisfaction. Responsible for overseeing the onboarding process for new clients, actively engaging with them to ensure a smooth and seamless onboarding experience. Coordinating and taking approvals from clients for market trade and coordinating with the dealer for the execution of the trade on as instructed or CMP for the client. Conducting thorough checks on bank balances and broking ledgers for clients, collecting necessary margins for trades, and ensuring proactive measures to prevent penalties by monitoring any shortfalls. Additionally, ensuring timely settlement of funds in the trading account to maintain financial integrity. Taking care of AIF, PMS, Mutual Fund Transactions, Equity market trades, commodity trades, LAS accounts Ensuring every Drawdown for the AIFs are paid on time by tracking the last drawdown date and sending reminder mail well in advance to the client and even calling and informing about the same, providing accurate bank accounts for funds transfer. Ensuring quarterly interest payments, disbursements and loan repayments for LAS accounts are done seamlessly within deadline. Handling POA as well as executionery clients payouts and ensuring no payout is delayed Working and Assisting client and their CA for the advance tax reports, resolving quires and ensuring tax is been paid on time Managing consult, Mandate Accounts and Family office accounts transactions for the clients and their close relatives who are residing overseas. Independently conducting trainings for the service managers regarding producers and completing the task within TAT Enforcing high discipline and norm adherence, synchronizing with superiors for cross teams and innovative suggestions to improve operational functioning Participated in projects centered around fostering a digital mindset and demonstrated tangible improvements in systems. Notably, the implementation of these initiatives resulted in increased efficiency among service managers, showcasing the positive impact of the digital mindset on overall operational effectiveness. Interested candidate can reevrt back with updated resume on qcnaukri1@gmail.com Any query can call Shrutika : 022-40697708 / 8369367973
Posted 3 days ago
8.0 - 12.0 years
7 - 12 Lacs
Bhiwandi
Work from Office
Job Position: PPC Sr.Manager/Manager Job Location: Bhiwandi, District Thane, Maharashtra. Role & responsibilities Develop & execute production schedules in line with delivery timelines Coordinate with Design, Procurement, Stores & Production to ensure smooth workflow Monitor and manage material availability, bottlenecks & resource allocation Optimize inventory and reduce wastage using Lean/Kaizen principles Track progress against targets, and drive timely job closures Prepare MIS reports, production dashboards & analyze TAT metrics Ensure adherence to quality, safety, and compliance standards Preferred candidate profile 10+ years of hands-on experience in PPC from electrical panel or allied industries Strong knowledge of MRP systems, production lifecycle & resource planning Excellent coordination, leadership & analytical skills Familiarity with ISO documentation and ERP environments Self-driven with the ability to lead cross-functional teams under tight timelines Compensation: Salary as per industry standards we value your experience and skills! Immediate joiners preferred! Send your resume to: ashishb@technocrafts.net Call/WhatsApp: +91 9820719199
Posted 3 days ago
1.0 - 5.0 years
3 - 6 Lacs
Visakhapatnam
Work from Office
Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of company goals by integrating teams for the best outcome. Impact Impacts a team through quality of services and information provided. Follows standardized procedures and practices and receives moderate supervision and guidance. Leadership Has no supervisory responsibilities. Manages own workload. Problem Solving Ability to problem solve, self-guided. Evaluates issues and solutions to provide the best outcome for the client and end-users. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. Identifies customer needs by referring to case notes and examining each as a specific case. Performs routine call center activities concerning business products and services. Uses standard scripts and established guidelines and under supervision, to meet SLAs. Provides customers with information that is specialized and communicated in a warm empathetic manner. Gathers all necessary information to update the database. Escalates issues to senior levels, based on complaints or concerns. Explains company policies to customers. Performs other duties as assigned. Complies with all policies and standards.
Posted 3 days ago
2.0 - 7.0 years
3 - 6 Lacs
Jaipur
Work from Office
Administer and perform all activities in line with the company procedures regarding service department. Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures. Maintain inventory of spare parts for service Centre. Developed new business and maintain long term relationship for future business prospects Leading training and motivating team ensuring optimum performance. Motivating & Keeping the team spirit high ensuring minimum attrition. Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures. Manage customer complaints and ensure the TAT targets at all the branch levels. Ensure the service SLAS and KPIs are met as per the business requirement. Warranty Analysis of the products and failure Mode Analysis for feedback to factory to factory and technical team for product improvements.
Posted 3 days ago
2.0 - 6.0 years
6 - 10 Lacs
Pune
Work from Office
About The Role : Job TitleOperations Analyst LocationPune, India Role Description Lending Operations team is part of PB Wealth management business which takes care Loan Operations, Servicing, Deal Origination, WIPs & PDs, Collateral booking & linking in Loan IQ system and various other related processes in place for private clients in USA. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Preparing daily activity sheet, processing repricing, rollover, interest, principal paydown, MFFs etc in Loan IQ system. Managing email box and processing funding requests on already set up loans in system. Setting up new deals in Loan IQ system and working on amendment requests. Generating the outstanding Invoices, Fund Transfer, Reconciliation of Accruals vs Outstanding Payments of lending business. Sharing the Invoices with Client over e-mails or mails. Adjustments of Interest rates in Deposit account when required. Preparing of automated and manual reports on outstanding Documents and sharing with business, Keeping a track of outstanding document on loan account. Following up with business for submission. Identifying a business risk and report it to respective stakeholders. Handling Audits requirements with explaining the process and providing documents Completion of day-to-day activity as per standards and ensure accurate and timely delivery of assigned production duties. Ensure adherence to all cut-off times and quality of processing as maintained in SLAs. Monitor volume inflow and assist in sufficient resource and task allocation in a justifiable manner. Ensure that all queries/first level escalations related to routine activities are responded to within the specified time frame. Act as backup for the team manager in their absence and share best practices with the team. Ensure quality/quantity of processing is maintained as per the SLA. Should be capable to handle multiple deadlines. Ensure HRM policies are followed. Ensure to process and approve all transactions in given TAT. Understanding of downstream and upstream of process workflow. Drive Partnership value with various internal teams. Checklist to be signed on daily basis and scanned to shared folder. Driving process improvements in the team. Ensure timely completion of all request and adhere to Client Confidentiality. Update volumes in various spreadsheets/work logs accurately and on time. Assist Team manager/AVP in decision making and taking complete ownership of the situation. Ensure teamwork culture is practiced. To get involved in on-going Projects driven by the management team. Ensure adequate back-ups created for all critical positions and assist other teams during contingencies (Staff shortage, high volumes etc). Escalate all issues in time, to the appropriate level, to avoid any adverse impact on the business. Ensure all the KOPs are updated properly. Flexible with business hours respective to volume received. Your skills and experience Have full understanding of Lending products & processes. This may include having at least 2 years of experience in Loan Operations, Servicing, Origination, Deal amendments, Collateral booking & linking in Loan IQ, and any other aspects of Lending business. Hands on / working knowledge of Loan IQ system is a must. Needs to be a self-starter with significant ability to undertake initiatives. Strong interpersonal / good negotiations skills are required. Follow through skills, Effective communication skills, fluency in Microsoft Office skills, ability to confidently handle internal clients, futuristic and innovative approach will be expected. Ability and willingness to work in night shift is a must. How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.
Posted 3 days ago
13.0 - 18.0 years
14 - 19 Lacs
Mumbai
Work from Office
About The Role Skill required: Tech for Operations - ServiceNow Advanced Workflows Designation: Solution Architecture Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationDemonstrate skills to fully utilize Scripted (Advanced Check-Boxes) Workflow Activities, Service Catalog, SLAs, Troubleshooting Workflows, and customizing workflow activities. What are we looking for ServiceNow Portal DevelopmentServiceNow Tools AdministrationSAP SuccessFactorsAdaptable and flexibleAbility to perform under pressureProblem-solving skillsDetail orientationAbility to establish strong client relationship Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 3 days ago
1.0 - 3.0 years
1 - 5 Lacs
Gurugram
Work from Office
About The Role Skill required: Retirement Solutions - Customer Service Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1-3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We are dealing with individual retirement of variable annuity and here we have work in policy transactions received from policy owners based on request we deal with policy admin services and death claims request. Also, both the teams handle phone calls on NIGO request with agent and customersRetirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the bestCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for 2.What are you looking forWe are looking for candidate with experience in Life-Annuity Claims and Policy admin services financial and non-fi transactions such as policy surrender, loan, withdrawal, and policy transfersLife , Annuity, Retirement Insurance ,claims experience and managed financial transactions Roles and Responsibilities: Candidates who will hire for above role will be responsible for 100% transaction role with same day processing tat and ~20-30% NIGO calls with clientCandidate should have been flexible for 100%-night shift start from 8.30 PM and RTO during the training Qualification Any Graduation
Posted 3 days ago
13.0 - 18.0 years
14 - 19 Lacs
Pune
Work from Office
About The Role Skill required: Tech for Operations - ServiceNow Advanced Workflows Designation: Solution Architecture Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationDemonstrate skills to fully utilize Scripted (Advanced Check-Boxes) Workflow Activities, Service Catalog, SLAs, Troubleshooting Workflows, and customizing workflow activities. What are we looking for ServiceNow Portal DevelopmentServiceNow Tools AdministrationSAP SuccessFactorsAdaptable and flexibleAbility to perform under pressureProblem-solving skillsDetail orientationAbility to establish strong client relationship Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 3 days ago
3.0 - 8.0 years
2 - 4 Lacs
Mohali, Chandigarh
Work from Office
Roles and Responsibilities Oversee rostering process to optimize resource allocation and minimize shrinkage. Conduct KPI monitoring and CSAT analysis to identify areas for improvement. Manage team performance, ensuring targets are met within SLA guidelines. Ensure timely completion of tasks by setting deadlines and tracking progress against them. Develop strategies to reduce attrition rates through effective team handling practices. Desired Candidate Profile 3-8 years of experience in BPO/Call Centre In which 1 year of experience as a Team leader with a focus on customer service . Strong understanding of KPIs such as AHT, KRA, TAT, and CSAT. Excellent leadership skills with ability to manage teams effectively.
Posted 3 days ago
1.0 - 3.0 years
2 - 3 Lacs
Hyderabad
Work from Office
Job Title: Senior IT Recruiter Company: Bose Software Services Pvt. Ltd. Location: Hyderabad Job Type: Full-Time | Work from Office (No Hybrid) Experience Required: Minimum 1+ Year in IT Recruitment (Mandatory) Mandatory Skills: Minimum 1+ year of experience in end-to-end IT recruitment Expertise in sourcing, screening, and closing candidates within defined TAT (Turnaround Time) Ability to handle niche and hard-to-fill requirements Strong understanding of IT technologies (Java, .NET, DevOps, Cloud, Data, etc.) Proficiency in Boolean search techniques is mandatory Having access to an internal candidate database is a plus Must be target-oriented with a proven record of closures Excellent communication skills (verbal and written) Must be available to join immediately or within 1 week Walk-in Interview Details: Venue: Bose Software Services Pvt. Ltd. Serenity Square Building, 1st Floor, Opposite to Westin Hotel, Mindspace, Hyderabad 500081 Walk-in Days: Monday to Friday Time: 10:00 AM to 5:00 PM Contact: 9346167323
Posted 3 days ago
4.0 - 9.0 years
4 - 9 Lacs
Karnal, Haryana, India
On-site
Acquisition of NewtoBank MME relationships through the CRM and Knowledge Banking approach. Regularly Engage with colleagues in Branch Banking, SME Associations Office Bearers which shall help in meeting Min. 2 MSME Clients on daily basis. Build Asset Book by extending Working Capital Facilities and Term Loans to MSME Clients Build Liability Book comprising of Current Accounts, Saving Accounts and Fixed Deposits by offering various Trade and Transaction products like Cash Management Services, Trade and Treasury Products. Enhance Book Profitability and Client stickiness by consistently seeking an opportunity to expand share of wallet of the customer base through Cross Sell of POS (Merchants) Machines, Salary Accounts for employees, Insurance (both Life and Non-Life) and various other Wealth Management Products Collaborate with the Risk, Operations and service teams to ensure delivering better TAT of Loans delivery and smooth on-boarding of the client.
Posted 3 days ago
3.0 - 8.0 years
3 - 8 Lacs
Vadodara, Gujarat, India
On-site
Key Responsibilities: Strategy & P&L Management Maintains the Profit and Loss statement and Balance Sheet for the branch Executes the Branch Strategy in line with the overall Branch Banking strategy for the bank Sustained revenue generation for the branch through cross sell of TPP, RA and BB products Liabilities mobilization through CASA portfolio growth in the Branch Catchment Superior and Consistent Customer Service Ensures efficient complaint management within specified TATs Conducts customer engagement programs and marketing events Ensures proper implementation of CRM by the Sales, Relationship & BSD departments and to be reviewed at every interval. Strengthening Systems, Controls and Processes Ensures Upkeep of the Branch and ATM and raises issues if required Liaises with respective teams for effective and efficient Fraud Management within the cluster Ensures branch compliance with Banks policies and processes Ensures timely submission of MIS reports. Ensures safety and security of Bank and customer's assets Ensures Audit related deliverables both internal and external are met as per the prescribed norms. Ensures Role clarity to employees in the branch and manage attrition Performance Management Tracks and monitors daily productivity and book movement of the branch Partners with the HCM Business partner for periodic review of performance of executives in the Branch and identify training needs if required People Management. Monitors and enables the achievement of goals and key performance indicators for direct reports and ensures effective implementation of the performance management process in the section. Develops talent within the team by providing guidance, ongoing feedback, coaching and development opportunities to individuals to enable achievement of the defined goals. Risk and Internal Control Responsibilities Follows risk policy and processes to mitigate the operational, regulatory, financial, informational, reputational and audit risks as instructed by the departmental manager. Executes the established internal control systems and compiles relevant information for departmental audits, as necessary.
Posted 3 days ago
1.0 - 6.0 years
1 - 6 Lacs
Chennai, Tamil Nadu, India
On-site
To introduce & acquire new CA customer in the identified segment and reference generation from the specified catchment To ensure sourcing of quality current accounts in terms of product mix, segments and constitution mix To ensure initial customer handholding & M+1 activation (Right advise to customer for product and documentation, opening a/c within TAT, familiarize customers with branch service RM and processes, monitor welcome kit delivery and follow up for repeat funding and use of account for business transactions) To ensure proactive registration & activation of acquired customers to direct banking channels To assist the Business Relationship Leader in catchment mapping & scoping exercise and provide regular feedback to BRL / BBL on opportunities / customer needs / competition benchmarking To meet & exceed the defined targets of new customer acquisition month on month by analyzing transaction banking needs of the customers To abide strictly with the selling norms defined by the organization and adherence to guidelines by internal & external regulators To ensure quality sourcing in line with the Banks policy To Adhere to sales process & KYC Norms of the bank
Posted 3 days ago
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