83 Kpi Analysis Jobs

Role *Customer Support and Customer Satisfaction skills * Analytical Skills and Communication abilities * Technical Support experience * Previous experience in a leadership role * Ability to multitask and prioritize tasks effectively * Knowledge of CRM systems and tools * Problem-solving and conflict resolution skills * Experience in the mattress industry is a plus Venue: #navimumbai The Sleep Company Opposite Digha Station (2 min walk) Krishna Business Park, Plot KX14, Thane-Belapur Road, Ramu Limaje Nagar, Dighe, Navi Mumbai, Maharashtra 400608 Share your cv on yaksha@thesleepcompany.in

Lead, Manage & Train SMO, SME & Graphic Designers Team. Keeping track daily & monthly clients post. Daily meetings with team & flashing to do list. Monthly Reports n ensure shared with clients on timely basis. Coordination with Clients n Meetings.

Creation, development and maintaince of dashboards and performance metrics using Business Intelligence tools (eg., PowerBI, Smartsheet, Plai, ValueLens, etc) Development of, and managing/tracking of operational progress and performance metrics (eg, planning and resource analytics) for KPI analysis and other performance measures Development of and managing/tracking of tools for Portfolio or non-pipeline projects and other key business processes Develop dashboard specifications in close collaboration with stakehodlers and manage UAT on delivered dashboards Strengthen the current reporting activities and support cross-functional department by addressing their specific needs and questions needed for decision-making Work with the various disciplines within R&D to improve the quality and standards of reported data throughout the data sources Provide the necessary Tool training to stakeholders (user, analytics and reporting) Experience: Experience in Pharmaceutical industry, and experience in R&D or in Business Soft skills : Strong interpersonal and communication skills. Ability to interact and build strong relationships with project teams and support functions within R&D Willingness to work as a team, in a global and matrix organization Ability to challenge status quo and propose new ideas. Technical skills : Planisware / Agile method / Development in PowerBI - Tableau - Power Platform Education : Masters degree Languages : English

We are looking for a skilled Telecom Design and Planning Engineer with expertise in (3G, 4G, and 5G). The successful candidate will be responsible for the end-to-end planning and design of mobile radio access networks (RAN), ensuring optimized coverage, capacity, and performance. This role involves technical analysis, site design, frequency planning, and coordination with cross-functional teams for rollout and integration. You have: Minimum 8 years of experience in mobile network planning and design (RAN). In-depth knowledge of radio technologies including GSM, UMTS, LTE, and NR (5G). Experience with RF planning tools such as Atoll, MapInfo, TEMS, Actix, Qgis. Nokia experience is must and familiarity with multi-vendor radio equipment (e.g., Ericsson, Huawei). Understanding of propagation models, interference analysis, and cell planning technique It would be nice if you also had: Knowledgeable in RF prediction plotting and technical presentation preparation Good communication and team collaboration skills. Ready and available to Work in different time zone (APAC, MEA, NAM Shifts etc...) Design radio network solutions (3G/4G/5G) based on coverage and capacity requirements. Prepare and optimize RF planning activities using tools like Atoll, Asset, or Planet. Conduct nominal planning, link budget analysis, and frequency/channel planning. Create site designs including antenna placement, tilts, azimuths, and equipment specifications. Work closely with NI, DB & Site Survey team to align network designs with end-to-end architecture. Prepare documentation such as RFDS (Radio Frequency Design Sheets), coverage plots, and site layout plans. Ensure designs meet regulatory compliance and international telecom standards (3GPP, ITU, etc.). Support rollout teams during implementation and provide input for network optimization post-deployment. Stay up-to-date with evolving wireless technologies and contribute to future-ready designs.

We are looking for a skilled Telecom Design and Planning Engineer with expertise in (3G, 4G, and 5G). The successful candidate will be responsible for the end-to-end planning and design of mobile radio access networks (RAN), ensuring optimized coverage, capacity, and performance. This role involves technical analysis, site design, frequency planning, and coordination with cross-functional teams for rollout and integration. You have: Minimum 8 years of experience in mobile network planning and design (RAN). In-depth knowledge of radio technologies including GSM, UMTS, LTE, and NR (5G). Experience with RF planning tools such as Atoll, MapInfo, TEMS, Actix, Qgis. Nokia experience is must and familiarity with multi-vendor radio equipment (e.g., Ericsson, Huawei). Understanding of propagation models, interference analysis, and cell planning technique It would be nice if you also had: Knowledgeable in RF prediction plotting and technical presentation preparation Good communication and team collaboration skills. Ready and available to Work in different time zone (APAC, MEA, NAM Shifts etc...) Design radio network solutions (3G/4G/5G) based on coverage and capacity requirements. Prepare and optimize RF planning activities using tools like Atoll, Asset, or Planet. Conduct nominal planning, link budget analysis, and frequency/channel planning. Create site designs including antenna placement, tilts, azimuths, and equipment specifications. Work closely with NI, DB & Site Survey team to align network designs with end-to-end architecture. Prepare documentation such as RFDS (Radio Frequency Design Sheets), coverage plots, and site layout plans. Ensure designs meet regulatory compliance and international telecom standards (3GPP, ITU, etc.). Support rollout teams during implementation and provide input for network optimization post-deployment. Stay up-to-date with evolving wireless technologies and contribute to future-ready designs.

Role and Responsibilities Develops detailed action plans and strategic tactics to achieve budgeted sales targets, ensuring thorough planning and effective execution to meet financial goals. Conducts comprehensive analysis to identify key parameters for monitoring competitors' activities, builds and maintains databases through networking efforts, and regularly updates competitive indices to inform strategic decision-making. Implements meticulous process mapping to streamline stock movement from receiving areas to sales floors, adhering strictly to established procedures. Plans and conducts regular stock-takes to maintain accurate inventory levels and optimizes product displays to enhance stock turnover. Leads initiatives to deliver exceptional customer experiences, ensuring access to value-added services like gift-wrapping and exchanges. Establishes systematic processes to address and resolve customer feedback and complaints promptly, focusing on enhancing overall customer satisfaction. Anticipates shifts in customer traffic patterns and directs supervisors in scheduling Customer Care Associates (CCAs) to ensure optimal floor coverage and operational efficiency during peak hours. Applies deep understanding of Visual Merchandising principles and customer behavior to translate strategic VM plans into localized strategies aligned with market dynamics and product availability. Communicates plans effectively to supervisors for consistent execution across store floors. Develops comprehensive display plans based on retail merchandising principles, emphasizing efficient use of allocated space. Communicates plans and principles clearly to supervisors to ensure alignment with brand standards and strategic goals. Utilizes advanced analytical techniques to interpret data, identify operational challenges, and formulate actionable solutions. Manages the generation of regular reports, ensuring compliance with organizational standards and timely reporting schedules. Identifies high-risk products and implements strategies to minimize theft and loss, enhancing store security measures effectively. Top KPIs (Ideally Measurable) for this role are Achievement of Budgeted Plan Competition mapping Inventory Management Customer care/customer service Customer feedback Manpower availability Floor presentation Arrangement of stock in space allocated as per plan Analysis and reporting Shrinkage control

Responsibilities: * Manage finances: salary processing, statutory payments, ECB compliance * Prepare budgets & forecasts: asset audits, KPI analysis, MIS reporting Interested Candidates, Kindly DM or share CV to sonal@mosaique.link Health insurance Provident fund Annual bonus

Role & responsibilities The Domain Support Specialist is responsible for the technical capability in Automated Operations running of Services. includes diagnosis, fast domain support, routine resource fulfillment, (on site) technical support, the coordination, management and execution of proactive and reactive maintenance activities and implementation of change request by focusing on the allocation, implementation, configuration, activation and testing of specific services or resources. Key Responsibilities Acts as the escalation point for activities demanding a level of technical expertise as a 24/7 capability hosted in Automated Operations. Actively monitor ticket queues to ensure timely response to tickets. Service KPI/Alarm Monitoring and Ticket Management for Ericsson and Huawei vendor. RF knowledge for 2G/3G/LTE/NR Understanding of Node alarms /events. Understanding of Radio KPI for each technology To ensure correct working methodology, escalation, and customer handling Out of business hours, Domain Support Specialist is triggered on the on-call phone by Automated Operations. Focused on improvement of automated recovery. Escalation support for Service surveillance and (on-site) service. Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. Performs analysis to proactively detect possible failures. This shall ensure incident restoration and repair because of its own analysis or when prompted by MS Automated Service Function processes. Act to meet the service or resource requirements, in the cases in which an overall and higher-level network knowledge is required or when knowledge on specific products or services is required. Guarantee that Ericsson delivers a technical solution in accordance with the agreed change request (specification) and in co-operation with the customer, assuring that changes are correctly implemented without causing any negative impact on the availability of the services. Candidate Prerequisites/ Expected Experience Degree/Diploma in Engineering preferably in Electronics, Computer science, IT or equivalent Understanding of Network Architecture in technologies of 2G, 3G, 4G & 5G RAN node working knowledge end to end (2G, 3G, 4G, 5G) with product BTS, RBS, ENODEB, BASEBAND, RNC multi-vendor Ericsson/Huawei. L1 Fault Management troubleshooting and alarms Clearing in the Network Good knowledge of operation and troubleshooting of multivendor telecommunication RAN equipments Ericsson/Huawei. Alarm Management for the assigned Network Services To investigate faults/cause related to system/network problems. To prioritize faults to meet SLA/WLA. RF knowledge for 2G/3G/LTE/NR Understanding and troubleshooting of Node alarms /events. To ensure correct working methodology, escalation, and customer handling Understanding of Radio KPI for each technology Out of business hours, Domain Support Specialist is triggered on the on-call phone by Automated Operations. Focused on improvement of automated recovery. Excellent communication skills with good experience on customer/MSIP handling. 24*7 Operations working in shift. Knowledge of Performance KPIs like Accessibility, Retainability, Mobility, Availability, Integrity and other KPI. Analytical and synthesis capabilities Understand Machine Learning, Artificial Intelligence & Cloud technologies. Working knowledge of Scripting Preferred candidate profile from Telecom Industry

> Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: UxM - NexThink. Experience: 3-5 Years.

As a digital marketing executive at LN Laboratories Private Limited , you will be responsible for developing and executing digital marketing strategies to increase our online presence and drive traffic to our website. Your role is essential in helping us achieve our business objectives and reach our target audience effectively. If you have a passion for marketing, possess great communication and analytical skills, and thrive in a fast-paced, deadline-driven environment, you'll be a perfect match for our team. At LN Laboratories Private Limited , we value creativity, collaboration and innovation and look forward to welcoming a new team member who shares these values. We strive to promote diversity and inclusivity and invite individuals from all backgrounds to apply. Responsibility: Create and implement inclusive digital marketing strategies by utilising different digital mediums and setting measurable KPIs. Collaborate with other teams (like content, sales, and customer service) to ensure cohesive and effective marketing campaigns. Manage digital campaigns, monitor performance reports, analyse data, and make data-driven recommendations. Optimise website performance, including organic traffic, bounce rate, and conversion rates to improve user experience and drive lead generation. Conduct market research and competitive analysis to identify industry trends and new growth opportunities. Create and curate social media campaigns, including content creation, publishing, and community management. Manage and optimise PPC campaigns on various platforms, including Google Ads, Facebook Ads, and LinkedIn Ads. Conduct keyword research and on-page optimisation to increase website rankings and drive organic traffic. Develop and execute email marketing campaigns with A/B testing. Analyse analytics and engagement metrics to measure campaign performance. Prepare and present monthly/quarterly reports to stakeholders. Qualification: A bachelors degree in marketing, communication, or related fields. 3+ years of experience in digital marketing or content marketing. Experience with web analytics tools like Google Analytics and Search Console. Proficient in marketing automation tools, such as HubSpot, Ahrefs, Yoast, etc. Strong knowledge of digital marketing, including SEO, SEM, PPC, Google Ads, email marketing and social media. Excellent communication, presentation and interpersonal skills. Preferred skills and qualifications Experience with graphic design and content production. Knowledge of website CMS and marketing automation tools. Proficiency in developing and overseeing email marketing initiatives. Familiarity with UI/UX design principles and website design best practices. Certifications in HubSpot, Google Analytics, Google Ads, or similar. Fluency in English, Hindi and at least one regional language.

Delivery Manager Industrial Automation Location: Pune, India Experience: 15+ years Job Summary : We are seeking a seasoned Delivery Manager with extensive experience in industrial automation, embedded systems, IoT Cloud, and systems integration. The ideal candidate will oversee project delivery, ensure client satisfaction, manage cross-functional teams, and drive business growth by attracting new customers and delivering innovative solutions on time and within budget. Key Responsibilities: Project Leadership : Oversee multiple industrial automation projects from initiation to completion, ensuring adherence to timelines, quality standards, and budget constraints. Client Management: Act as the primary point of contact for clients, understanding their requirements and ensuring their expectations are met through effective communication and delivery. This role requires flexibility to travel to Agiliad offices and customer locations in India, USA, Japan, and Singapore as per business requirements. KPI Management: Drive key performance indicators including company revenue, utilization, customer ratings, talent density, and attrition. Strategic Planning: Develop and implement strategies for delivery methods including Agile, DevOps, and Quality Certification. Oversee investments in these areas to enhance delivery efficiency. Infrastructure Development : Build and maintain robust delivery infrastructure to support project execution and organizational growth. People Leadership: Lead career and performance management initiatives, conducting regular reviews and providing feedback across the organization. Build and maintain high-performing teams, fostering a collaborative and productive work environment. Innovation and IP Development: Establish Centers of Excellence (COEs) and IP development teams to drive innovation and business excellence at the lowest overall cost. Encourage the development of core resource communities such as architects and Agile specialists. Business Development: Develop and implement strategies to attract new customers, expand market presence, and drive business growth. Continuously improve project delivery processes and methodologies to enhance business outcomes. Technology Integration: Stay updated on emerging technologies and industry trends. Lead initiatives to explore and implement cutting-edge solutions that enhance efficiency, reduce costs, and drive continuous improvement. Collaborate with R&D teams to pilot new technologies and solutions. Cross-Department Coordination: Coordinate with HR on recruiting strategy, campus relationships, entry-level hiring, and talent development. Collaborate with Learning and Development teams on training, upskilling, and certification initiatives. Work closely with IT, Infrastructure, and Quality teams to ensure seamless project execution. Qualifications and Skills: Bachelors or Masters degree in Electrical Engineering, Electronics, Computer Science, or a related field. Strong understanding of industrial automation technologies, embedded systems, IoT, Cloud, and systems integration. Proven track record of successfully managing and delivering complex projects on time and within budget. Excellent leadership and team management skills with the ability to inspire and motivate teams. Exceptional communication and interpersonal skills to effectively engage with clients, stakeholders, and team members. Strong analytical and problem-solving abilities to address project challenges and drive successful outcomes. Experience in business development and customer acquisition within the industrial automation sector. What We Offer: Competitive salary and benefits package. Opportunities for professional growth and development. A dynamic and collaborative work environment. The chance to work on cutting-edge technology projects in the industrial automation sector.

Assist in the development and integration of policies. Select and implement suitable HR technology. Help establish control systems for compliance with busines methods and HR practices. Assist in KRA- KPI, Performance Review. Accessible workspace Provident fund Retention bonus Referral bonus Accidental insurance

Maintain regular client communication and address concerns. Manage client accounts and oversee service delivery. Develop strategies for client retention and upselling. Monitor KPIs and provide performance reports to clients. Collaborate across departments to ensure seamless service delivery. Client Communication: Maintain regular communication with clients to understand their requirements, address concerns, and provide updates on services. Account Management: Oversee and manage client accounts, ensuring accurate and timely delivery of services. Collaborate with internal teams to meet client expectations. Issue Resolution: Act as the primary point of contact for issue resolution, promptly addressing client queries and concerns to ensure high-level satisfaction. Client Retention: Develop strategies to enhance client retention and loyalty. Identify opportunities to upsell or cross-sell services that align with client needs. Market Insight: Stay informed about industry trends and market conditions to provide clients with valuable insights and suggestions for optimizing their logistics strategies. Contract Negotiation: Collaborate with the sales team in negotiating contracts and agreements. Ensure that terms are mutually beneficial and align with company policies. Feedback Collection: Proactively seek client feedback and use it to enhance service quality. Implement improvements based on client suggestions to strengthen the partnership. Performance Analysis: Monitor key performance indicators (KPIs) for assigned accounts and implement corrective measures when necessary. Provide regular reports to clients on the performance of logistics services. Cross-Functional Collaboration: Work closely with operations, sales, and other departments to coordinate seamless service delivery and address client needs effectively. Documentation: Maintain accurate and up-to-date client records, contracts, and documentation. Ensure compliance with company policies and industry regulations.

Maintain regular client communication and address concerns. Manage client accounts and oversee service delivery. Develop strategies for client retention and upselling. Monitor KPIs and provide performance reports to clients. Collaborate across departments to ensure seamless service delivery. Client Communication: Maintain regular communication with clients to understand their requirements, address concerns, and provide updates on services. Account Management: Oversee and manage client accounts, ensuring accurate and timely delivery of services. Collaborate with internal teams to meet client expectations. Issue Resolution: Act as the primary point of contact for issue resolution, promptly addressing client queries and concerns to ensure high-level satisfaction. Client Retention: Develop strategies to enhance client retention and loyalty. Identify opportunities to upsell or cross-sell services that align with client needs. Market Insight: Stay informed about industry trends and market conditions to provide clients with valuable insights and suggestions for optimizing their logistics strategies. Contract Negotiation: Collaborate with the sales team in negotiating contracts and agreements. Ensure that terms are mutually beneficial and align with company policies. Feedback Collection: Proactively seek client feedback and use it to enhance service quality. Implement improvements based on client suggestions to strengthen the partnership. Performance Analysis: Monitor key performance indicators (KPIs) for assigned accounts and implement corrective measures when necessary. Provide regular reports to clients on the performance of logistics services. Cross-Functional Collaboration: Work closely with operations, sales, and other departments to coordinate seamless service delivery and address client needs effectively. Documentation: Maintain accurate and up-to-date client records, contracts, and documentation. Ensure compliance with company policies and industry regulations.

RCM & Denial Management - Hiring for Team Lead/Manager & Sr.Manager . For Healthcare - Revenue Cycle Management & Denail Management Experienced - Team Leads, Manager & Sr.Manager, Date: 31st May'25 Experience: 2 - 13yrs. Shift: US Shift (Night Shift) Work Location: Sholinganallur , 5 Days WFO(Strictly) KEY WORDS International call center, US Healthcare, RCM, Team Management, Quality management, Provider RCM, Experienc in Denials , Attrition and Shrinkage Control, Team motivation and engagement, Client calls ESSENTIAL RESPONSIBILITIES: Responsible for the day-to-day management of 15 25 front level agents Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction Minimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resources Provide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and procedures Recommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations). Assist with attendance documentation, weekly timesheet validation and schedule adherence. Monitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirements. Act as point of contact for escalated account issues or problems that occur by directly responding to escalated calls from customers Timely response to emails SKILLS AND COMPETENCIES Proficiency in Microsoft Office (Excel and PPT) High proficiency in communication (Written and spoken) Focuses on delivering a positive customer experience. Proven leadership experience. Should be a team player. Ability to develop, lead and motivate a team. Ability to identify process improvement ideas for implementation Ability to provide and support a vision and direction. Proficiency to assemble, organize and sequence work. FORMAL EDUCATION AND EXPERIENCE Bachelors degree in any stream and progressive work experience in Healthcare RCM Minimum 1-2 year of experience as team leader Required relevant experience basis the roles Documents to be carried: 2 Copies of your updated resume 2 ID proof

Job Overview: The Operations Manager will be responsible for overseeing and optimizing all aspects of the wholesale operations, ensuring efficient workflows, cost-effective processes, and high standards of customer service. This includes managing inventory, supply chain processes, logistics, order fulfillment, and ensuring the overall performance of the operations team. The Operations Manager will collaborate with other departments to ensure seamless operations and drive continuous improvement within the organization. Key Responsibilities: Oversee the day-to-day operations of the wholesale business, ensuring all processes run smoothly and efficiently. Develop and implement operational strategies to improve productivity, reduce costs, and meet customer expectations. Monitor key performance indicators (KPIs) and report on the effectiveness of operations to senior management. Ensure the timely and accurate fulfillment of customer orders, maintaining high standards of quality and service. Lead, coach, and develop the operations team, ensuring that staff are well-trained and meet performance targets. Ensure compliance with all safety, regulatory, and industry standards in warehouse and operational activities. Coordinate with other departments (e.g., Sales, Marketing, Finance) to streamline processes and meet company goals. Develop and manage budgets for operations, ensuring that financial goals are met. Oversee inventory management, including stock levels, replenishment, and warehouse organization. Identify and resolve operational issues and bottlenecks to improve efficiency. Implement and maintain technology solutions to track and manage operational processes. Continuously assess and improve business processes, suggesting innovations or improvements where necessary. Handle customer complaints and resolve any operational-related issues that may arise, ensuring customer satisfaction. Ensure that all operational documentation is accurate, up-to-date, and compliant with company policies. Conduct regular audits and reviews of processes and practices to ensure operational efficiency and cost-effectiveness. Liaise with suppliers and vendors to negotiate pricing, resolve issues, and maintain strong relationships. Prepare and present reports on operations performance, inventory levels, and operational improvements. Qualifications: Proven experience (3+ years) in operations management, preferably in wholesale, distribution, or a related industry. Strong understanding of supply chain management, inventory control, and logistics. Demonstrated leadership skills, with the ability to manage and motivate a team. Excellent problem-solving abilities and a proactive approach to resolving issues. Strong analytical skills and experience with performance metrics and KPIs. Knowledge of warehouse management systems (WMS), enterprise resource planning (ERP) software, and inventory management tools. Exceptional organizational and time-management skills, with the ability to prioritize and handle multiple tasks simultaneously. Strong communication skills, both written and verbal. Ability to work collaboratively across departments to achieve company objectives. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). improvement. Familiarity with logistics and transportation management.

Role & responsibilities Preferred candidate profile

As a Strategy Associate/Program Manager you need to focus on solving cross-functional business problems, improving process efficiency, piloting new initiatives, and ensuring strong KPI governance across the organization. What you will be doing Problem Solving & Efficiency Improvement Identify and articulate high-impact problem statements across business functions (e.g., supply chain, retail operations, merchandising). Scope the problem clearly with well-defined success metrics. Develop data-backed hypotheses and multiple solution strategies. Design and run rapid pilots to validate hypotheses and identify scalable solutions. Institutionalize successful pilots by creating detailed SOPs and enabling seamless handover to operational teams. New Initiatives & GTM Pilots Support planning, execution, and performance tracking of GTM strategies for new business initiatives. Collaborate with cross-functional teams to execute pilots and analyze outcomes. Operational Hygiene & KPI Governance Define and track critical KPIs across key functions. Identify variances and work with teams to ensure timely interventions and process corrections. Create dashboards, cadences, and documentation to institutionalize operational discipline. What we would like to see in you 4 years of experience in consulting, operations, or strategy roles. Strong analytical and problem-solving skills; comfort with data. Experience in structured problem solving and cross-functional stakeholder management. Ability to thrive in a fast-paced, execution-focused environment. Familiarity with retail, supply chain, or consumer business is a plus. Function : Operational Excellence & Strategic Initiatives Location - Bangalore, Karnataka

Good hands on working at least 4+ years experience on RF optimization (OSS based KPI) NPO skill set for 4G/5G opt and L3 analysis, ability to troubleshoot the kpis of 5G Clear understanding of LTE Fundamental-NR, Concepts and procedures i.e. Call flow etc. "Having 03 years of hands on experience on OSS Based LTE-NR Multi layer (FDD+TDD) RF Optimization (Not just Audit & Monitoring but KPI degradation RCA, Recommendation, Parameter Change implementation, KPI improvement)" Should have knowledge of LTE, Multi-Layer idle and Dedicated mode parameters and understand behaviour of parameter tuning Good understanding of Nokia BTS h/wSystem Modules and RF modules and associated gains and losses of the system, experience on Air-scale products Good Knowledge of LTE Call flow, Configuration data in NetAct and Nokia Tools (NetAct, Radar, MUSA etc.) Mandatory Experience on Nokia LTE KPI and Counters, Parameter and Feature Tuning in both FDD and TDD Networks Ability to Independently make and Implement site specific technical issues and ensure acceptance from customer Able to identify issues (technical and Process) that are not solved at his level, along with clear reasoning and technical details and take up with next level of NPO Specialist in shortest time, to ensure minimal impact on project delivery Identify and resolve Performance degradation in the network within prescribed timelines. Perform Counter level analysis and problem isolation to arrive at an early RCA to improve network performance. Good grasp on mobility management strategies. Perform RCA of complex issues and be able to improve performance quickly by measuring and analysing all available data points. Able to think out of the box to resolve complex scenarios and be able to effectively justify the rationale behind proposed recommendations. Able to communicate effectively while working with a large team in collaborative mode working in different time-zones. Primary Skills 4G/5G Optimization, Network Performanc/ 4G/5G radio network optimization

Good hands on working at least 4+ years experience on RF optimization (OSS based KPI) NPO skill set for 4G/5G opt and L3 analysis, ability to troubleshoot the kpis of 5G Clear understanding of LTE Fundamental-NR, Concepts and procedures i.e. Call flow etc. "Having 03 years of hands on experience on OSS Based LTE-NR Multi layer (FDD+TDD) RF Optimization (Not just Audit & Monitoring but KPI degradation RCA, Recommendation, Parameter Change implementation, KPI improvement)" Should have knowledge of LTE, Multi-Layer idle and Dedicated mode parameters and understand behaviour of parameter tuning Good understanding of Nokia BTS h/wSystem Modules and RF modules and associated gains and losses of the system, experience on Air-scale products Good Knowledge of LTE Call flow, Configuration data in NetAct and Nokia Tools (NetAct, Radar, MUSA etc.) Mandatory Experience on Nokia LTE KPI and Counters, Parameter and Feature Tuning in both FDD and TDD Networks Ability to Independently make and Implement site specific technical issues and ensure acceptance from customer Able to identify issues (technical and Process) that are not solved at his level, along with clear reasoning and technical details and take up with next level of NPO Specialist in shortest time, to ensure minimal impact on project delivery Identify and resolve Performance degradation in the network within prescribed timelines. Perform Counter level analysis and problem isolation to arrive at an early RCA to improve network performance. Good grasp on mobility management strategies. Perform RCA of complex issues and be able to improve performance quickly by measuring and analysing all available data points. Able to think out of the box to resolve complex scenarios and be able to effectively justify the rationale behind proposed recommendations. Able to communicate effectively while working with a large team in collaborative mode working in different time-zones. . Primary Skills RF optimization /4G/5G/LTE FundamentalOSS/ETL

NCR Corporation is looking for Services OM & Billing Analyst II to join our dynamic team and embark on a rewarding career journey. Gather, process, and interpret large volumes of structured and unstructured data to support business goals Create insightful dashboards and visualizations using tools like Power BI, Tableau, or Excel Develop models and forecasting tools to predict trends and identify opportunities for optimization Collaborate with internal teams to define metrics, KPIs, and deliver reports on performance and productivity Ensure data quality, consistency, and compliance with company standards Provide actionable recommendations based on data insights to improve decision-making

Job Purpose To manage and execute strategic and operational HR responsibilities including Talent Acquisition, Budgeting, Organizational Structuring, KPI Management, and HR Data Analytics. The role requires a strong command over Excel and a data-driven approach to support business growth while optimizing HR performance. Key Responsibilities 1. Talent Acquisition & Workforce Planning End-to-end responsibility for hiring across functions and verticals in alignment with the business strategy. Coordinate with department heads to understand hiring needs and manpower planning. Design and implement effective sourcing strategies for quality talent acquisition. Ensure recruitment activities are completed within budget and TAT. 2. Budget Management Prepare and manage hiring budgets in collaboration with Finance and departmental heads. Monitor hiring costs to ensure recruitment remains within the approved budget. Generate hiring spend reports and analyze trends to optimize cost efficiency. 3. Job Descriptions & Organogram Create and update job descriptions in coordination with department leads. Develop and maintain organizational structures and organograms for all functions. Ensure alignment of JD with business goals and competencies required. 4. KPI Management Design Key Performance Indicators (KPIs) aligned with each role's responsibilities. Validate KPI achievements with actual performance data and ensure source data integrity. Monitor and report on KPIs on a regular basis, ensuring correct and timely entries. Work with respective departments to improve KPI metrics and performance tracking. 5. HR Data Analytics & Dashboard Develop, maintain, and analyze HR dashboards to track metrics such as headcount, attrition, hiring efficiency, etc. Provide insights and analytics for strategic HR decision-making. Deliver periodic reports and summaries to CHRO with recommendations. 6. Excel Proficiency Expert-level skills in Microsoft Excel including advanced formulas (e.g., VLOOKUP, INDEX-MATCH, SUMIFS, Pivot Tables, Macros). Use Excel for budget tracking, hiring analytics, KPI dashboards, and report generation. Automate repetitive tasks using Excel-based solutions. 7. Reporting & Stakeholder Management Submit timely and accurate reports to the CHRO and other key stakeholders. Collaborate cross-functionally to ensure consistency and transparency in HR practices. Key Skills & Competencies Strong knowledge of Talent Acquisition and HR Operations Proficiency in HR analytics and Excel (advanced formulas, dashboards, automation) Excellent communication and stakeholder management High attention to detail and analytical mindset Strong organizational and multitasking skills Knowledge of HRMS/ATS tools (preferred)

Lead HR strategy and daily operations—manage hiring, resolve employee issues, ensure legal compliance, and foster a positive work culture. Align HR policies with business goals and report key metrics to leadership.

RCM & Denial Management - Hiring for Team Lead/Manager & Sr.Manager . For Healthcare - Revenue Cycle Management & Denail Management Experienced - Team Leads, Manager & Sr.Manager, Venue: HCLTech , AMB6, No. 8, M T H Road, AMB 6, Ambattur Industrial Estate, Ambattur, Chennai - 600058, Tamil Nadu, India. Date: 27th May'25 Experience: 6 - 13yrs. Shift: US Shift (Night Shift) Work Location: Sholinganallur , 5 Days WFO(Strictly) KEY WORDS International call center, US Healthcare, RCM, Team Management, Quality management, Provider RCM, Experienc in Denials , Attrition and Shrinkage Control, Team motivation and engagement, Client calls ESSENTIAL RESPONSIBILITIES: Responsible for the day-to-day management of 15 25 front level agents Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction Minimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resources Provide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and procedures Recommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations). Assist with attendance documentation, weekly timesheet validation and schedule adherence. Monitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirements. Act as point of contact for escalated account issues or problems that occur by directly responding to escalated calls from customers Timely response to emails SKILLS AND COMPETENCIES Proficiency in Microsoft Office (Excel and PPT) High proficiency in communication (Written and spoken) Focuses on delivering a positive customer experience. Proven leadership experience. Should be a team player. Ability to develop, lead and motivate a team. Ability to identify process improvement ideas for implementation Ability to provide and support a vision and direction. Proficiency to assemble, organize and sequence work. FORMAL EDUCATION AND EXPERIENCE Bachelors degree in any stream and progressive work experience in Healthcare RCM Minimum 1-2 year of experience as team leader Required relevant experience basis the roles Documents to be carried: 2 Copies of your updated resume 2 ID proof

Exclusive Walkin Drive - US Health care - Team Lead Date : 27th May 2025 Venue : HCL Tech, 104-8, Sai Nagar, Ambattur Industrial Estate, Chennai, Tamil Nadu 600076 POC : Sobiya JOB SUMMARY The Candidate is responsible for overseeing daily operations for a team of 15 to 25, ensuring production targets are met with quality output. Additionally responsible for maintaining compliance, standards and following regulations. The Team Lead will coordinate between Front End users, management and client for streamlined performance ESSENTIAL RESPONSIBILITIES : Responsible for the day-to-day management of 15 25 front level employees Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction Minimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resources Provide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and procedures Recommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations). Assist with attendance documentation, weekly timesheet validation and schedule adherence. Monitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirements. Act as point of contact for escalated account issues or problems that occur by directly responding to escalated calls from customers Timely response to mails SKILLS AND COMPETENCIES Microsoft Office (Excel and PPT Preferred) High proficiency in communication (Written and spoken) Focuses on delivering a positive customer experience Proven leadership experience. Should be a team player. Ability to develop, lead and motivate a team. Ability to identify process improvement ideas for implementation Ability to provide and support a vision and direction. Proficiency to assemble, organize and sequence work. FORMAL EDUCATION AND EXPERIENCE Bachelors degree in any stream and progressive work experience in Healthcare RCM Minimum 1-2 year of experience in current role 4-6 years of overall experience