Summary of the role: 100% adherence to Insite and Prato Insta process Update all the treatments in INSTA daily with 100% accuracy. Book GRN the very same day whenever material received with 100% accuracy. Book consumption in EuCliD daily with 100% accuracy. Cost optimization: Proper utilization of Consumable per treatment, Electricity, water, proper Management of patient and staff roster, repair and maintenance cost, local purchase, petty cash and etc. Generation of Management Information reports viz. (Consumable reports, Daily revenue reports, patient data Etc...). Responsible for updating of allied government schemes and claim process. Follow up patients scheduling and maintains report with patients, managers, and employees by arranging continuing contacts. Should maintain Patient details along with addresses and contact numbers. Responsible for rising indents in consultation with Sr. Technician. Responsible for sending his & the technician’s attendance on daily basis. In coordination with operation timely submit invoices and follow-up for the payment. In coordination with clinical staff’s ensure proper up time of network and complete admin related EuCliD activities. Adherence - Company Policies Ensure adherence to company’s time & attendance policy Ensure adherence to company’s code of conduct & Compliance Maintain the team camaraderie/harmony Drive effectively the positive environment for Unit 100% accuracy in reporting Material receivable and properly organizing materials in storeroom Dispensing daily consumable to clinical staff. Close monitoring on patient wise consumption

Position Description for Recruitment: Trainee Technician Position: Trainee Technician Reporting to: Senior Dialysis Technician Summary of the role: Sets up and operates haemodialysis machine to provide dialysis treatment for patients with kidney failure Attach dialyzer and tubing to machine and prime the extracorporeal circuits with 0.9% normal saline to prepare machine for use. Label dialyser & blood lines with patient name & ID prior to the first use (excluded single use). Preparing dialysis solutions and mixing bicarbonate according to formula Explains dialysis procedure and operation of haemodialysis machine to patient before treatment to allay anxieties. Connects haemodialysis machine to patient’s access site to initiate dialysis. Monitor haemodialysis machine for malfunction. Maintain all the log books, forms & registers. Qualifications: Certification / PG / Diploma / Degree – Dialysis|| Dialysis Technology || Dialysis Techniques || Renal Technology || Dialysis Therapy || Haemodialysis Certification Experience and Characteristics: 0 to 1 year || With Positive Attitude, Team Player and Patient Handling Skills.

Work as clinical Support – Providing demonstration, Post installation support, Clinical training and education to customers. Keep oneself updated with the medical knowledge in the field of Dialysis & CRRT. Create and execute training programs for the external customers. Provide continues clinical training to Sales team and Resellers. Develop and maintain relationships with key customers to adequately handle their clinical queries Conduct CME (Continuous Medical Education) and planned monthly activities for key customers. Demonstrate excellent customer service, collaborative, problem solving and skills. Regular Travel will be there, areas to be covered – UP & UK Show more Show less

Take responsibility of technical intervention on site, include installation, training ,repairing , maintenance , technical support, at related operations , to keep machines running in end-user Contact customer and supply necessary support, to build & maintain good customer relationship Supply necessary/possible support to sales and dealers team to direct push sales business Pass the technical training and test , keep and improve personal technical skill ,to maintenance high quality service to customer Take care of billing and invoice , AR collection related to routine service event, control personal cost, achieve personal finance target Manage personal inventory management include spare parts and tools Execute technical task appointed by team leader Learn and use technical management system to ensure correct and complete data input Show more Show less

Take responsibility of technical intervention on site, include installation, training ,repairing , maintenance , technical support, at related operations , to keep machines running in end-user Contact customer and supply necessary support, to build & maintain good customer relationship Supply necessary/possible support to sales and dealers team to direct push sales business Pass the technical training and test , keep and improve personal technical skill ,to maintenance high quality service to customer Take care of billing and invoice , AR collection related to routine service event, control personal cost, achieve personal finance target Manage personal inventory management include spare parts and tools Execute technical task appointed by team leader Learn and use technical management system to ensure correct and complete data input Show more Show less

Job Summary: We are seeking a highly motivated and experienced ServiceNow Scrum Master to join our dynamic team. In this role, you will be responsible for facilitating Agile development methodologies across multiple ServiceNow teams focused on delivering solutions for Customer Service Management (CSM), IT Service Management (ITSM), IT Asset Management (ITAM), Enterprise Architecture (EA), Governance, Risk, and Compliance (GRC), Security Operations (SecOps), and Strategic Portfolio Management (SPM). The ideal candidate will be a servant leader, coach, and facilitator, with a deep understanding of Scrum principles and practices, and a passion for driving team performance and delivering value to our stakeholders. Key Responsibilities: Scrum Facilitation: Facilitate Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and sprint retrospectives. Ensure that Scrum principles and practices are followed by the development teams. Remove impediments and roadblocks that are hindering the team's progress. Team Coaching & Mentoring: Coach and mentor development teams on Agile and Scrum principles and practices. Help teams become self-organizing and cross-functional. Promote collaboration and communication within and across teams. Product Backlog Management: Work with the Product Owner to maintain a well-defined and prioritized product backlog. Ensure that user stories are clear, concise, and testable. Facilitate backlog refinement sessions. Stakeholder Management: Collaborate with stakeholders to understand their needs and expectations. Communicate project status and progress to stakeholders. Manage stakeholder expectations. Continuous Improvement: Identify and implement process improvements to enhance team efficiency and effectiveness. Promote a culture of continuous learning and improvement. Track and report on team performance metrics. ServiceNow Expertise: Maintain a strong understanding of the ServiceNow platform and its capabilities, particularly in the areas of CSM, ITSM, ITAM, EA, GRC, SecOps, and SPM. Stay up-to-date on the latest ServiceNow features and releases. Share ServiceNow knowledge and best practices with the team. Qualifications & Skills: Experience: 3+ years of experience as a Scrum Master, preferably in a ServiceNow environment. Experience working with multiple Scrum teams simultaneously. Experience with ServiceNow modules such as CSM, ITSM, ITAM, EA, GRC, SecOps, and SPM. Certifications: Certified Scrum Master (CSM) or equivalent certification is required. Agile certifications (e.g., PMI-ACP) are a plus. Technical Skills: Familiarity with Agile development tools (e.g., Jira, Azure DevOps). Basic understanding of software development principles. Soft Skills: Excellent communication, facilitation, and interpersonal skills. Strong problem-solving and conflict-resolution skills. Ability to influence and persuade others. Servant leadership mindset. Why Join Us? Be part of a dynamic and innovative team. Work on challenging and impactful projects that improve healthcare delivery. Opportunity to grow your skills and knowledge in ServiceNow and Agile methodologies. Competitive salary and benefits package. Show more Show less

Sets up and operates haemodialysis machine to provide dialysis treatment for patients with kidney failure Attach dialyzer and tubing to machine and prime the extracorporeal circuits with 0.9% normal saline to prepare machine for use. Label dialyser & blood lines with patient name & ID prior to the first use (excluded single use). Preparing dialysis solutions and mixing bicarbonate according to formula Explains dialysis procedure and operation of haemodialysis machine to patient before treatment to allay anxieties. Connects haemodialysis machine to patient’s access site to initiate dialysis. Monitor haemodialysis machine for malfunction. Maintain all the log books, forms & registers. Show more Show less

Summary of the role: Sets up and operates haemodialysis machine to provide dialysis treatment for patients with kidney failure Attach dialyzer and tubing to machine and prime the extracorporeal circuits with 0.9% normal saline to prepare machine for use. Label dialyser & blood lines with patient name & ID prior to the first use (excluded single use). Preparing dialysis solutions and mixing bicarbonate according to formula Explains dialysis procedure and operation of haemodialysis machine to patient before treatment to allay anxieties. Connects haemodialysis machine to patient’s access site to initiate dialysis. Monitor haemodialysis machine for malfunction. Maintain all the log books, forms & registers.

Performing all aspects of the dialysis procedures as per prescription. To be involved in day to day patient management. Before starting dialysis: Assess hemodynamic status, indication of dialysis, vascular access and any comorbid illness. During Dialysis: Overall direct monitoring including dialysis prescription, care of vascular access, adequacy of flow, complications and maintain liaison with and follow instructions of the Nephrologist Following instructions of the Dialysis Doctors Conveying to the dialysis doctor any new event/change in patient status and recommending changes in the treatment based on the current needs of the patient Maintain and Supervise Dialyzer reprocessing. Entry and maintenance of records of all patients and produce them for medical auditing. Disinfect Haemodialysis machines as per required rooms Checking the patients' vital signs and talking with them to assess their condition. Educating the patients about their disease and its treatment and answering any questions Overseeing the dialysis treatment from start to finish Making sure patients are given the correct medications ordered by their doctors Evaluating patients' reaction to the dialysis treatment and medications Supporting the entire Dialysis team in delivering quality care in a considerate, respectful manner Primes dialyzer and bloodlines

100% adherence to Insite and Prato Insta process Update all the treatments in INSTA daily with 100% accuracy. Book GRN the very same day whenever material received with 100% accuracy. Book consumption in EuCliD daily with 100% accuracy. Cost optimization: Proper utilization of Consumable per treatment, Electricity, water, proper Management of patient and staff roster, repair and maintenance cost, local purchase, petty cash and etc. Generation of Management Information reports viz. (Consumable reports, Daily revenue reports, patient data Etc...). Responsible for updating of allied government schemes and claim process. Follow up patients scheduling and maintains report with patients, managers, and employees by arranging continuing contacts. Should maintain Patient details along with addresses and contact numbers. Responsible for rising indents in consultation with Sr. Technician. Responsible for sending his & the technician’s attendance on daily basis. In coordination with operation timely submit invoices and follow-up for the payment. In coordination with clinical staff’s ensure proper up time of network and complete admin related EuCliD activities.

Fresenius Medical Care core values: Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset and Results Oriented. Strong advanced excel skills. This is must have, apply only if you are good and be prepared to undergo Excel knowledge testing as part of the qualifying stage of the selection process. Responsibilities: Develop, maintain, and continuously improve HR Service Delivery metrics, KPIs, and dashboards to support service level monitoring and reporting. Monitor, review, and report SLA and KPI performance in alignment with defined frequency and governance protocols. Design and deploy standardized formats and frequencies for service monitoring dashboards, ensuring consistency and clarity in reporting. Ensure timely and accurate delivery of standard and ad hoc reports across all active and hypercare countries, meeting the specific requirements of delivery teams and stakeholders. Collaborate with HR Operations to maintain and update the reporting requirement list, ensuring alignment with evolving business needs. Introduce and automate employee experience dashboards, incorporating insights from surveys (calls & AskHR) to track satisfaction and service trends. Analyze service delivery metrics to identify trends, gaps, and areas for continuous improvement, particularly during BAU and hypercare phases of country transformations. Drive the initiation and integration of new reporting capabilities for countries, CoEs, and domains such as Payroll, HRM, APAC, EMEA, and the US, based on delivery needs. Define and implement Workday and call metrics, integrating them into existing Tableau dashboards to enhance visibility and reporting capabilities (e.g., Q4 2025). Maintain the HR Operations Service Catalogue and Service Scorecard to support transparency and performance benchmarking. Provide comprehensive reporting support to the HR Operations & HR Operations Support teams, including QA, and continuous improvement tracking. Leverage Service Management expertise in areas such as Incident Management, Problem Management, Preventative Maintenance, Service Continuity, Change Management, and Smart-Reporting related to service monitoring and reporting. Deploy and maintain interactive Tableau dashboards for HR data visualization, including enhancements to support QA, call metrics, and employee experience analytics. Demonstrate strong capabilities in reporting design, creation, configuration, and automation, driving efficiency and value-focused outcomes. Champion a data-driven, agile, and innovative approach to reporting, with a focus on automation, value creation, and proactive problem prevention. Demonstrate advanced Excel skills, including proficiency in macros and automation, to support reporting needs. Configure and customize reports by assigning pre-delivered fields, defining scope, reporting levels, frequency, and user access in a ticketing tool. Requirements: Must Have: Person should be able to configure and create reports we want to generate by assigning pre-delivered reporting fields, and specifying their structure, scope, user authorization, periodicity, reporting levels, and so on. Experience of report configuration in a ticketing and reporting tool. Must Have: Person should have strong advanced excel skills and advanced excel skills (macro/ excel automation knowledge). Above mentioned 2 requirements are non-negotiable and must have, apply only if you are good as selection will include an excel and knowledge testing. Degree with focus on Human Resources or Business Administration Minimum 7-8 years’ experience in different HR functional areas ideally in HR generalist or HR operations or shared service reporting roles in a global environment. Passion for improvement to achieve higher quality, consistency, and reliability of HR service delivery through service monitoring and reporting. Experience with and a strong interest in HR ticketing and other data reporting / analytics tools Proficiency with Workday, ServiceNow or other cloud-based HR solutions Fluency in English reading and speaking is a must, other language. knowledge would be added advantage Ability to deal with ambiguity and to operate in a global decentralized environment where system and process are yet to be aligned. Ability to work effectively with multicultural and virtual teams. Strong problem-solving and critical-thinking skills. Excellent communication, collaboration, and influencing skills. Driven by values of data accuracy, agility, automation, and innovation. Project and change management skills; being able to manage improvement initiatives independently under minimum guidance.

Ensuring all the activities as per FMC Code of Conduct. Establishing & engaging the sales team as per market requirement and customer coverage. Attract, Appoint, Induct, lead & retain performers in the territory. Assigning KRA’s to the individuals. Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs. Planning and developing sales strategies to meet the company’s sales objective. Travelling extensively and building strong relationships with all Hospitals and Distributors in the territory and maintaining excellent Customer Relationship. Developing customer base for market expansion especially for key products. Generate New Business from the existing client. Solve\Resolve substantial number of unanswered issues within defined SLAs/agreed timelines. Ensuring substantial number of new products introduced to key account and substantial percentage increase in the revenue generated through cross-selling. Retaining and protecting customer accounts from competitors Resolve customer complaints regarding sales and service. Monitor customer preferences to determine focus of sales efforts. Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase. Monitoring overall state/s performance and ensure product wise business targets are achieved. Determine price schedules and discount rates. Review operational records and reports to project sales and determine profitability. Prepare budgets and approve budget expenditures. Distributor Appointment, Development & evaluation. To conduct business development orientation program and impart regular training to the team members of his Zone. Monthly sales review meeting to be conducted for sales scrutiny and analysis. Timely following up and reporting market intelligence

100% adherence to Insite and Prato Insta process Update all the treatments in INSTA daily with 100% accuracy. Book GRN the very same day whenever material received with 100% accuracy. Book consumption in EuCliD daily with 100% accuracy. Cost optimization: Proper utilization of Consumable per treatment, Electricity, water, proper Management of patient and staff roster, repair and maintenance cost, local purchase, petty cash and etc. Generation of Management Information reports viz. (Consumable reports, Daily revenue reports, patient data Etc...). Responsible for updating of allied government schemes and claim process. Follow up patients scheduling and maintains report with patients, managers, and employees by arranging continuing contacts. Should maintain Patient details along with addresses and contact numbers. Responsible for rising indents in consultation with Sr. Technician. Responsible for sending his & the technician’s attendance on daily basis. In coordination with operation timely submit invoices and follow-up for the payment. In coordination with clinical staff’s ensure proper up time of network and complete admin related EuCliD activities.

Summary of the role: Sets up and operates haemodialysis machine to provide dialysis treatment for patients with kidney failure Attach dialyzer and tubing to machine and prime the extracorporeal circuits with 0.9% normal saline to prepare machine for use. Label dialyser & blood lines with patient name & ID prior to the first use (excluded single use). Preparing dialysis solutions and mixing bicarbonate according to formula Explains dialysis procedure and operation of haemodialysis machine to patient before treatment to allay anxieties. Connects haemodialysis machine to patient’s access site to initiate dialysis. Monitor haemodialysis machine for malfunction. Maintain all the log books, forms & registers.

Performing all aspects of the dialysis procedures as per prescription. To be involved in day to day patient management. Before starting dialysis: Assess hemodynamic status, indication of dialysis, vascular access and any comorbid illness. During Dialysis: Overall direct monitoring including dialysis prescription, care of vascular access, adequacy of flow, complications and maintain liaison with and follow instructions of the Nephrologist Following instructions of the Dialysis Doctors Conveying to the dialysis doctor any new event/change in patient status and recommending changes in the treatment based on the current needs of the patient Maintain and Supervise Dialyzer reprocessing. Entry and maintenance of records of all patients and produce them for medical auditing. Disinfect Haemodialysis machines as per required rooms Checking the patients' vital signs and talking with them to assess their condition. Educating the patients about their disease and its treatment and answering any questions Overseeing the dialysis treatment from start to finish Making sure patients are given the correct medications ordered by their doctors Evaluating patients' reaction to the dialysis treatment and medications Supporting the entire Dialysis team in delivering quality care in a considerate, respectful manner Primes dialyzer and bloodlines

Summary of the role: Sets up and operates haemodialysis machine to provide dialysis treatment for patients with kidney failure Attach dialyzer and tubing to machine and prime the extracorporeal circuits with 0.9% normal saline to prepare machine for use. Label dialyser & blood lines with patient name & ID prior to the first use (excluded single use). Preparing dialysis solutions and mixing bicarbonate according to formula Explains dialysis procedure and operation of haemodialysis machine to patient before treatment to allay anxieties. Connects haemodialysis machine to patient’s access site to initiate dialysis. Monitor haemodialysis machine for malfunction. Maintain all the log books, forms & registers. Show more Show less

Performing all aspects of the dialysis procedures as per prescription. To be involved in day to day patient management. Before starting dialysis: Assess hemodynamic status, indication of dialysis, vascular access and any comorbid illness. During Dialysis: Overall direct monitoring including dialysis prescription, care of vascular access, adequacy of flow, complications and maintain liaison with and follow instructions of the Nephrologist Following instructions of the Dialysis Doctors Conveying to the dialysis doctor any new event/change in patient status and recommending changes in the treatment based on the current needs of the patient Maintain and Supervise Dialyzer reprocessing. Entry and maintenance of records of all patients and produce them for medical auditing. Disinfect Haemodialysis machines as per required rooms Checking the patients' vital signs and talking with them to assess their condition. Educating the patients about their disease and its treatment and answering any questions Overseeing the dialysis treatment from start to finish Making sure patients are given the correct medications ordered by their doctors Evaluating patients' reaction to the dialysis treatment and medications Supporting the entire Dialysis team in delivering quality care in a considerate, respectful manner Primes dialyzer and bloodlines Show more Show less

As a Project Manager of the Global Business Services team, you will part of a dynamic team working across the enterprise to manage business process transitions from existing locations to offshore/nearshore or provider locations. Your primary focus will be transitions but other projects might be included as directed. Fresenius Medical Care is a fastpaced environment, and we are looking for someone who can hit the ground running to manage multiple responsibilities and projects while producing high-quality work. Duties: Manage the transition scope and coordinate all stakeholders Build and manage transition plans Act independently to deliver to schedule, budget, and scope Run projects, monitor progress, track risks while escalating and driving to resolution as needed Report on status Support resource and financial reporting Run projects, monitor progress Execute project controls Support the business case creation, presentation, and gather approvals Create efficient and effective project plans, taking into consideration the respective organizational and operational structure needs and adjust approach accordingly Deliver on the transition/project plan Report project/transitions progress, and risks. Develop corrective action where necessary. Own communication and relationship with countries in respective region Execute on transitions/projects in line with recognized best practice methodology (planning, managing risk, governance, quality assurance, issue resolution, reporting) within the approved schedule Collect business/country requirements and understand the business needs Act as a liaison for all activities and stakeholders for assigned transition/project Manage day-to-day communication for assigned transition/project Manage the change and assess the risks and be able to implement proper mitigation plan where required. Coordinate and facilitate the process of documenting project/transition related policies and procedures, if required. Identify and document additional process improvements opportunities for possible implementation after the Transition and/or Projects closure. Coordinate the training/workshops of local personnel in the respected countries/regions or/and Shared Service Center employees Ensure seamless transfer of business processes from local sites to the Shared Services incl. service level agreements (in cooperation with GBS Service Management) Manage all stages of the migration process are successfully complete Our requirements: Academic degree or equivalent experience in relevant subject matter Project Management certification Experience in transitioning complex projects Extended knowledge of service transition methodology, tools and templates. Has strong implementation experience. 3+ years of experience in transition project management Good understanding of change management Background in business processes in BPO or Shared Service Center environment Knowledge of process improvement methodology a plus Excellent written and verbal communication skills paired with persuasiveness and self-confidence with strong intercultural skills and understanding. Team Player with a strong drive to create positive work environment, able to motivate and empower employees. Ability to work effectively across team. Passion for continuous learning, ability to solid comprehension and fast familiarization with new and complex tasks Solution-oriented, proactive and out of the box thinking personality Excellent skills to set priorities and self-manage high volume workload Ability to take the lead and proactively work on solving the issues or potential risks Very good planning and organizational skills Ability to work independently in ambiguous, dynamic environment. Very structured way of working with focus on efficient and effective processes even under pressure. Communication - Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well. Customer Focus - Able to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs. Flexibility - Able to remain open-minded and change opinions on the basis of new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying customer needs. Planning, Prioritizing, & Goal Setting - Able to prepare for emerging customer needs; manage multiple projects; determine project urgency in a meaningful and practical way; use goals to guide actions and create detailed action plans; organize and schedule people and tasks. Policies, Process, & Procedures - Able to act in accordance with established guidelines; follow standard procedures in crisis situations; communicate and enforce organizational policies and procedures; recognize and constructively conform to unwritten rules or practices. Show more Show less

Fresenius Medical Care core values: Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset and Results Oriented. Your responsibilities: Develop, implement, and continuously refine a comprehensive, globally standardized S2P process performance management framework, aligned with overall business objectives and incorporating leading industry practices. Collaboratively define and align key performance indicators (KPIs) with the Global Process Owner (GPO) and Global Process Experts (GPEs), ensuring they are measurable, actionable, and directly linked to strategic outcomes Establish a clear methodology for KPI target setting, including benchmarking and historical data analysis, to drive continuous improvement. Lead process performance reviews and take ownership of coordinating process improvement activity, driving improvements across the enterprise Design and implement interactive, real-time process performance dashboards and reports, leveraging advanced analytics and visualization tools to provide actionable insights. Conduct analysis of process performance data, identifying trends, patterns, and root causes of inefficiencies, and developing data-driven recommendations for process optimization. Establish a framework for cross-functional performance alignment, ensuring that S2P process KPIs are integrated with related business functions, to drive holistic performance improvement. Conduct regular benchmarking of S2P process performance against industry best practices and leading organizations, identifying opportunities for innovation and improvement Build a community of practice to foster collaboration and knowledge exchange among process performance management professionals. Create and maintain a knowledge management system that captures and disseminates S2P performance best practices, ensuring consistent application and knowledge sharing across the organization. Improvement in data governance and quality for S2P performance data. Global S2P Performance Management Framework adoption rate - Global subprocess teams and process operators, actively utilizing the standardized performance management framework developed by the role Reduction in process inefficiencies identified and resolved: Measured decrease in identified process inefficiencies (e.g., cycle time, error rates) directly attributable to the role's analysis and recommendations. Stakeholder satisfaction with S2P Process performance reporting and insights: Measured satisfaction (e.g., through surveys) from key stakeholders regarding the clarity, relevance, and actionability of performance reports and insights provided by the role. Our requirements: Bachelor’s Degree in Business Management, Advanced Degree and/or Procurement and supply-chain specialization 5+ years of experience in global process performance management, data analytics, and process improvement. Proficiency in tools like Tableau, Power BI, or similar for performance reporting and analysis. Strong understanding of ERP systems, ideally S4/HANA, for data extraction and analysis. Experience with process mining tools and automation platforms for identifying process inefficiencies and driving improvements. Proficiency in project management (e.g., Jira, MS Project) and collaboration tools (e.g., SharePoint, Teams). Strategic analysis & data-driven insights: Ability to analyze data and drive strategic S2P improvements. Influential leadership & collaboration: Strong ability to lead and collaborate globally. Proactive problem-solving & improvement: Results-oriented with a focus on continuous improvement. Adaptability & resilience: Thrives in dynamic, changing environments. Global awareness & cross-functional teamwork: Effective in diverse, global teams. Expertise in developing and implementing performance frameworks and methodologies. Proficiency in analyzing complex data sets and translating them into actionable insights. Proven ability to define relevant KPIs and create comprehensive performance reports. Knowledge of predictive analytics and trend forecasting for process performance. Understanding of data governance principles and quality management for performance data Willingness to travel occasionally (15%) Show more Show less

Primary purpose of the role: The Client Services Administrator’s role is to support and maintain in-house computer systems, laptops, desktops, and peripherals both on site and remotely, located within India. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools. Key Result Area Strategy, Planning, Acquisition & Deployment Support the acquisition of new computer or networking hardware Evaluate documented resolutions and analyze trends for ways to prevent future problems. Alert management to emerging trends in incidents. Participate in and support capacity planning and the development of long-term strategic goals for Citrix systems, software, and clients in conjunction with end users and department managers. Install and configure Citrix applications. Operational Management Liaise with, and provide training and support to, end users and staff on computer operation and other issues. Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products. Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products. Collaborate with analysts, application developers, and system owners in the testing of Citrix programs, applications, and interoperability. Recommend hardware or software changes needed to optimize Citrix deployments, configuration, or maintenance. Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues. Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue. Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution. Install anti-virus software and ensure virus definitions are up-to-date. Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. Test fixes to ensure problem has been adequately resolved. Perform post-resolution follow ups to help requests.