Location: Viman Nagar, Pune, Maharashtra Office Timings: 11:30 AM - 08: 30 PM (Mon - Fri)
Location: Viman Nagar, Pune, Maharashtra Salary: ₹40,000 - ₹50,000 per month (Based on skill level) Office Timings: Monday - Friday, 11:30 AM – 08:30 PM Knoxed Infotech has zeal and expertise in technology and innovation to make your dreams a reality. We are an ISO-TUV certified company with experience in the market of over 10 years. The following are some of the services we provide: 1. IT Services and solutions 2. Custom Software Development 3. Customer Support 4. Graphics We also support Clients based in the UK and Germany through our dedicated departments as follows: 1. Procurement 2. Sales 3. Human Resources We have our office locations in the UK, Germany and China. We believe in and support diversity. Our teams come from different Geographical locations within India and we believe that adds richness to our skill sets and knowledge. Our products are supplied to big-name brands and have been featured in the famous international magazine, having received an excellent five-star rating. We have, over the years, remained committed to providing our clients with quality, customized service and it is this business model that has allowed us to expand and grow. Key Responsibilities : Building and managing the business relationship with suppliers, resolving claims, disputes with them, contracting with them, liaising with them for timely and quality delivery, research for new suppliers. Maintains records of orders placed and materials received, ensuring they are verified against the specifications in the contract/PO. Preparing tender documentation, involved in writing up contracts and terms of sales. Responsible for order placement timing, supply-demand alignment, material replenishment and supplier performance. Support the team in ensuring efficient and cost-effective procurement operations while overseeing day-to-day procurement activities. Assist in identifying market trends, new suppliers, and emerging products. Provide guidance and supervision to junior team members, assisting them in resolving challenges and meeting their daily targets. Experience and skills required Relevant experience preferred 3+ yrs Dealing with suppliers, Negotiation, Purchase Order, relationship management Good communication skills Excellent knowledge of MS office and office management MS-Excel & Google Spreadsheet hands-on Experience is mandatory Education Qualification : Bachelor's degree is required. Please be informed that interviews will take place by invitation only
Location: Viman Nagar, Pune, Maharashtra Salary: ₹45,000 - ₹55,000 per month (Based on skill level) Office Timings: Monday - Friday, 11:30 AM – 08:30 PM Knoxed Infotech has zeal and expertise in technology and innovation to make your dreams a reality. We are an ISO-TUV certified company with experience in the market of over 10 years. The following are some of the services we provide: 1. IT Services and solutions 2. Custom Software Development 3. Customer Support 4. Graphics We also support Clients based in the UK and Germany through our dedicated departments as follows: 1. Procurement 2. Sales 3. Human Resources We have our office locations in the UK, Germany and China. We believe in and support diversity. Our teams come from different Geographical locations within India and we believe that adds richness to our skill sets and knowledge. Our products are supplied to big-name brands and have been featured in the famous international magazine, having received an excellent five-star rating. We have, over the years, remained committed to providing our clients with quality, customized service and it is this business model that has allowed us to expand and grow. Key Responsibilities Team Leadership & Management Lead, mentor, and motivate a team of customer support representatives. Conduct regular performance reviews, coaching sessions, and training programs. Manage schedules, shift planning, and ensure adequate coverage. Customer Experience Monitor customer interactions (calls, chats, emails, tickets) to ensure quality standards. Handle escalations and resolve complex customer issues promptly. Identify recurring customer pain points and propose solutions. Process & Performance Management Define and track KPIs such as response time, resolution time, CSAT, and NPS. Optimize workflows, knowledge base, and support tools for efficiency. Collaborate with product and operations teams to escalate and resolve systemic issues. Reporting & Analysis Prepare weekly and monthly reports on team performance and customer satisfaction. Provide insights and recommendations for continuous improvement. Track trends in customer queries to inform product and policy decisions. Requirements Bachelor’s degree (Business, Communications, or related field preferred). 4–5 years of customer support experience, with at least 1–2 years in a leadership or supervisory role. Strong understanding of customer support tools (e.g. Freshdesk, talkchat, Ebay) Excellent communication, conflict resolution, and people management skills. Data-driven mindset with experience in reporting and KPI management. Ability to work in a fast-paced environment and manage competing priorities.. Preferred Skills Experience working in e-commerce technology-driven environments. Familiarity with CRM systems and ticketing workflows. Strong analytical and problem-solving skills. Passion for customer advocacy and continuous improvement. Proficiency in MS-Excel, Google Spreadsheet is mandatory
Build and manage supplier relationships, handle contracts, orders, and claims. Visit our career website link- https://www.knoxed.in/apply_position.php?job_position=117 Health insurance Provident fund
Role & responsibilities HR Planning & Strategy: Develop HR strategies in collaboration with line managers to address immediate and long-term staffing needs. Recruitment & Talent Acquisition: Prepare job descriptions and advertisements, determine optimal advertising strategies, shortlist candidates, and conduct interviews using various selection techniques, including psychometric testing. Compensation & Benefits: Advise on salary structures, promotions, and benefits; administer payroll and maintain accurate employee records. HR Policies & Compliance: Interpret and enforce employment legislation; develop and implement policies related to disciplinary procedures, absence management, working conditions, performance management, and equal opportunities. Employee Relations & Engagement: Address and resolve employee grievances, implement disciplinary actions, and foster a positive and productive workplace culture. Training & Development: Conduct training needs analysis, plan and implement training programs, and oversee staff induction processes. Operational & Facility Management: Oversee the operational functions of the company and ensure the upkeep of office premises. Preferred candidate profile Education: MBA in Human Resources (HR). Experience: Minimum 6 years of experience, with at least 3 years in a managerial role. Communication: Excellent verbal and written English communication skills. Essential Skills: Strong interpersonal and leadership abilities. In-depth business awareness and commercial acumen. Strong analytical and problem-solving skills, with the ability to interpret employment laws and regulations. Effective negotiation and influencing skills. High level of integrity, credibility, and approachability. Technical proficiency in HR tools and processes. JD Details: Job Title: HR Manager Location: Viman Nagar, Pune, Maharashtra Salary: 65,000 75,000 per month (Based on skill level) Office Timings: Monday Friday, 11:30 AM – 08:30 PM