Customer Support Senior / Junior Officer

Knoxed Infotech

1 - 5 years

3 - 4 Lacs

pune

Posted:1 week ago| Platform:

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Skills Required

client relationship management customer service management email support communication skills customer support problem solving excellent verbal and written english communication escalations chat support conflict resolution attention to detail and accuracy

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Client Relations:

Update product specifications and ensure accuracy.
Process documentation efficiently.
Respond to technical-related emails from customers regarding website transactions.
Address customer inquiries promptly with a customer-first approach.
Write clear and effective emails that lead to resolution and customer satisfaction.
Maintain attention to detail in customer interactions to uphold a professional company image.
Coordinate with internal teams via written communication and calls.
Demonstrate a flexible attitude and the ability to work effectively in a team.
Conduct regular health checks of multiple seller accounts and manage training programs.

Experience and Skills Required:

Mandatory Skill Sets:

Excellent English communication skills, both spoken and written.
Strong email etiquette with the ability to write clear, concise, and professional emails.
Effective problem-solving skills.
Strong managerial and coordination abilities.
Proffecient in advance excel and google sheets

Educational Qualification:

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