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Job Title: IAM Business Analyst Experience: 2-5 YearsLocation: Gurgaon (Work from Office)Job Type: Full-timeNotice period: - Immediate Joiner About the Role: We are seeking a detail-oriented and proactive IAM Business Analyst – Identity Reconciliation to join our Identity and Access Management (IAM) team. The ideal candidate will be responsible for analyzing, documenting, and standardizing IAM processes, with a strong focus on identity data reconciliation across various systems. Key Responsibilities: Analyze and improve existing Identity and Access Management (IAM) processes.Conduct manual identity and access reconciliation to ensure data consistency across systems.Collect, interpret, and analyze identity data from diverse sources to identify discrepancies and validate accuracy.Evaluate current IAM workflows, including onboarding/offboarding, access requests, and password management.Document “As-Is” and “To-Be” IAM processes using flowcharts, process maps, and clear written procedures.Investigate identity-related inconsistencies and drive remediation efforts to closure, including data correction and validation.Prepare regular reports summarizing reconciliation efforts, exceptions, and remediation status.Maintain comprehensive documentation to support internal and external audit requirements.Design and implement standardized templates for access request submissions, approvals, and periodic access reviews.Facilitate strong cross-functional communication to support data collection and issue resolution. Qualifications: 2–5 years of experience in a similar IAM or IT Business Analyst role, with a strong focus on manual data processing and reconciliationStrong understanding of identity management concepts and access control principles.Demonstrated experience in manual/semi-automated reconciliation processes.Proficiency in MS Office tools – Excel (advanced), Word, PowerPoint, Visio.Excellent analytical and problem-solving abilities.Strong organizational and time-management skills with the ability to prioritize effectively.Exceptional communication and interpersonal skills to collaborate across technical and business teams.Ability to work independently in a fast-paced, detail-driven environment About IGT Solutions: IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries. We have a global delivery footprint, spread across 30 delivery centers in China, Colombia, Egypt, India, Indonesia, Malaysia, Philippines, Romania, South Africa, Spain, UAE, the US, and Vietnam, with 25000+ CX and Technology experts from 35+ nationalities. IGT's Digital team collaborates closely with our customers business & technology teams to take solutions faster to market while sustaining quality while focusing on business value and improving overall end-Customer Experience. Our offerings include industry solutions as well as Digital services. We work with leading global enterprise customers to improve synergies between business & technology by enabling rapid business value realization leveraging Digital Technologies. These include lifecycle transformation & rapid development / technology solution delivery services delivered leveraging traditional as well as Digital Technologies, deep functional understanding and software engineering expertise. IGT is ISO 27001:2013, CMMI SVC Level 5 and ISAE-3402 compliant for IT, and COPC® Certified v6.0, ISO 27001:2013 and PCI DSS 3.2 certified for BPO processes. The organization follows Six Sigma rigor for process improvements. It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
