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2.0 - 7.0 years
0 - 0 Lacs
bangalore
On-site
GREETINGS FROM PERSONAL NETWORK !!!! CSR - BANKING PROCESS CSR - VOICE @ BANGLORE POST : CUSTOMR SUPPORT - VOICE PROCESS : BANKING EXP : 2 to 10 Years SALARY : 8 Lakhs Location : BANGALORE Shift : US Shift CAB : 2 WAY CAB WORKING : 5 Days Week off : Sat and Sun fixed off KEY SKILLS : Financial knowledge Accounting skills Communication Problem solving Coustomer service Contact :- Tinna @ 76192 81864 Raj @ 98451 62196 Anu @ 98450 43512 Best Wishes - Personal Network
Posted 18 hours ago
3.0 - 7.0 years
0 - 0 Lacs
bangalore
On-site
GREETINGS FROM PERSONAL NETWORK !!!! CUSTOMER SUPPORT REPRESENTATIVE @ BANGLORE PROCESS : BANKING EXP : 3 to 7 Years SALARY : 8 Lakhs Location : BANGALORE Shift : US Shift / ROTATIONAL SHIFT CAB : PICKUP AND DROP UP TO 20 TO 23 KM WORKING : 5 Days Week off : Sat and Sun fixed off -------------------------------------------------------------------------------------------- Contact :- Tinna @ 76192 81864 Raj @ 98451 62196 Anu @ 98450 43512 Best Wishes - Personal Network
Posted 18 hours ago
2.0 - 8.0 years
0 Lacs
pune, maharashtra
On-site
As a Compliance Head at a Global Pharmaceutical company based in Pune, you will be responsible for ensuring adherence to the UCPMP regulations and maintaining a robust Pharma Compliance framework. You will be the primary point of contact for all Compliance-related queries, issues, and support for the local management and employees within the Legal Entity. Your role will involve implementing and enhancing the Company's Compliance Management System (CMS) while upholding the Group's minimum standards. Your key duties will include fostering a culture of integrity and promoting a speak-up culture through training initiatives and communication campaigns. You will oversee policy management, ensure the effective implementation of Global Policies and Standard Operating Procedures (gSOP), and provide support for case management within the framework of gSOP Case Management. To excel in this role, you should possess a deep understanding of corruption, fraud, antitrust, data protection, anti-money laundering, and trade compliance. Your expertise should extend to knowledge of local legislations and jurisdictions within the Legal Entity/ELT Area. With 2-5 years of operational experience in compliance, legal, or administrative functions, ideally in a similar industry or consultancy setting, you should have a convincing presence and be capable of engaging with local management effectively. As a trustworthy and integrity-driven professional, you must demonstrate conscientiousness, accuracy, confidentiality, and discretion in your work. Your role will require you to collaborate with individuals across all hierarchies and diverse cultural backgrounds. Fluency in English and Hindi is essential, and proficiency in regional languages will be advantageous for this role.,
Posted 1 day ago
12.0 - 20.0 years
0 Lacs
haryana
On-site
As Vice President at EXL in Gurgaon, you will be responsible for various key aspects of the role. Your primary responsibilities will include: - Taking ownership of the profit and loss (P&L) statement. - Leading and managing a team of individuals while effectively handling stakeholder relationships. - Overseeing offshore delivery operations and providing strategic oversight on Banking Fraud and Risk matters. - Leveraging industry expertise to deliver substantial value to clients, ensuring a minimum of three times return on investment. - Upholding above-average Employee Satisfaction (ESAT) levels and keeping attrition rates for High Potential (HiPo) employees below 20%. Additionally, you will be involved in managing workflow types related to Consulting and providing expertise in areas such as Analytics, Banking, Fraud Analysis, Stakeholder Management, Account Management, and Fraud and Risk Management. The ideal candidate for this position should hold a B.Tech/B.E qualification with 12-20 years of relevant experience. Skills in Fraud Detection and Risk Mitigation, Fraud Prevention, and strong leadership qualities are essential for excelling in this role. This is a permanent employment opportunity with a hybrid work arrangement, allowing you to work partly from home and partly from the office. If you are looking to contribute to the Analytics division within Banking & Financial Services at EXL, this role offers a challenging yet rewarding opportunity to make a significant impact.,
Posted 1 day ago
3.0 - 8.0 years
0 - 0 Lacs
bangalore
On-site
Greetings from PERSONAL NETWORK !!!! Hiring for Inside sales CUSTOMER SUPPORT REPRESENTATIVE . Post : Customer Support Representative Process : Inside Sales Experience : 1 to 10 years Salary : 4.5LPA Shift : US Rotational / UK Shift Location : Bangalore Contact: TINNA : 7619281864 Sonal : 7795320937 Kavya : 7619218164 Email to : prabhu@personalnetworkindia.com BEST WISHES FROM PERSONAL NETWORK
Posted 1 day ago
3.0 - 7.0 years
0 Lacs
kolkata, west bengal
On-site
Genpact is a global professional services and solutions firm dedicated to delivering outcomes that shape the future. With over 125,000 employees spread across more than 30 countries, we are fueled by our curiosity, entrepreneurial agility, and commitment to creating lasting value for our clients. Our purpose is driven by the relentless pursuit of a world that works better for people. We cater to and transform leading enterprises, including the Fortune Global 500, leveraging our profound business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently seeking applications for the position of Management Trainee - Trust & Safety FLM, Risk Investigations. As a Management Trainee, you will be tasked with overseeing the day-to-day management and leadership of your team of Investigators while also assisting with escalations, training, and quality control. Your responsibilities will include: - Driving performance management of your team members to achieve all SLAs efficiently and with high quality standards. - Providing domain expertise in Fraud and Financial Crime Risk Management, particularly in relation to clients" risk and threats management, focusing on fraud risks related to buyers and sellers. - Ensuring the dissemination of processes and policies to keep your team updated on any policy or process updates. - Continuously enhancing the delivery process to achieve a consistent and stable level of operations. - Collaborating and communicating with cross-functional teams such as Product Team, Business Policy, Data, Analytics, and Technology to understand business requirements and needs. - Managing escalations and ensuring timely resolutions. - Conducting effective coaching and feedback sessions based on Root Cause Analysis (RCA) with team members. - Performing performance reviews for each team member and outlining career development paths and opportunities. - Reporting and escalating system issues, bugs, or downtime to management promptly. - Serving as a subject matter expert for all processes, policies, and protocols. Qualifications we are looking for: Minimum Qualifications: - Any Graduate. - Significant experience as a team leader in an Investigations, Risk, Content Moderation, or Trust & Safety workspace. - Strong communication and people management skills. - Proficiency in MS Office applications, particularly Excel and PowerPoint. - Ability to work with minimal supervision, demonstrate interpersonal skills, and multitask effectively in a fast-paced environment. Preferred Qualifications: - Tech-savvy. - Previous experience in the E-commerce domain. - Possession of excellent business acumen, qualitative, and quantitative problem-solving skills. If you are excited about this opportunity and meet the qualifications mentioned above, we encourage you to apply for this role of Management Trainee - Trust & Safety FLM, Risk Investigations at Genpact.,
Posted 2 days ago
5.0 - 9.0 years
0 Lacs
haryana
On-site
As a Manager, Customer Success, Services, you will be responsible for driving consistency and alignment across Customer Success (CS) in Services by establishing new Regional Customer Success teams. These teams will play a crucial role in ensuring that customers achieve their desired outcomes and maximize the value of products and services. Your advocacy for the customer experience will be key in identifying and solving customer issues related to products in the fraud and card operations areas. Collaborating with cross-functional partners, you will address customer needs, develop tailored strategies to enhance customer satisfaction and retention, and build customer advocacy. The outcomes of your team's work will include generating qualified leads for value expansion and providing feedback for product and process improvements. By focusing on proactive engagement and personalized service, the Services Customer Success team aims to foster long-term relationships and contribute to the growth and safety of the Mastercard ecosystem. Your primary responsibilities will encompass three key areas: customer engagement, business growth, and technical and program readiness. In terms of customer engagement, you will identify optimization opportunities to drive customer value and strategic goals through products. You will articulate key performance indicators related to cost, performance, and optimization, along with the insights associated with them. For business growth, you will leverage Mastercard Services offerings to achieve customer goals and realize the value propositions of Mastercard products. Additionally, you will identify opportunities for introducing additional Mastercard products to enhance customer value potential and the impact of Network Product offerings. Your ability to evaluate business models, partnerships, and agreements will ensure that product business cases are financially viable and supported by solid data. Regarding technical and program readiness, you will develop training materials, thought leadership, and customer-facing playbooks that can be scaled internally and externally to support customer priorities and the Customer Success value proposition. You will translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner, as well as gather and report customer feedback on product gaps and pain points to refine value propositions and improve products. To excel in this role, you should be skilled at leveraging insights from market analysis and customer engagements to inform strategic decisions, drive innovation, and sustain competitive advantage. Experience in using tools and technology for data analytics and business intelligence on cyber threats, fraud, risk, and vulnerability will be beneficial. You should have a proven ability to translate complex technical capabilities into effective solutions that address customer needs clearly and customer-centrically. Proficiency in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth is essential. A successful track record of identifying opportunities for customers to enhance partnerships, creative thinking, and developing innovative solutions to complex customer challenges is required. You should be an enthusiastic individual who collaborates effectively with a diverse, high-performing team, fosters a winning and inclusive culture, and focuses on individual and team development. Advanced experience working with both large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and digital platform partners will be advantageous.,
Posted 2 days ago
3.0 - 4.0 years
8 - 12 Lacs
Bengaluru
Work from Office
Description Inventory Trust team (SPIV) works to ensure that bad actors cannot profit from using our services to abuse Customers, Selling Partners or our Store Our mission is to safeguard our store from bad inventory and bad actors concealing their identities To accomplish this mission, we withhold funds from bad actors, deny our fulfillment network to bad actors as a means to scale their abuse and ensure that counterfeit/illegal inventory is destroyed, prevent Seller credit abuse, identify and disrupt bad actor spare accounts, and generate insights to help SPS understand where bad actors are prioritizing their efforts, If we successfully achieve our vision, then Bad Actors will stop committing misconduct on Amazon While we obsess over customers, we specialize in obsessing over bad actors to identify their friction points and multiply them exponentially in ways that dont impact good sellers Our vision is to ensure Bad Actors never receive a dollar from selling on Amazon and abusing our policies This is done with minimal friction for good sellers, clearly communicated policies, and accurate calculations, We are looking for an experienced Manager to lead multiple teams and own complex projects, take high judgement decisions and support Org level goals In addition to making the right decisions, the candidate will need to be able to use basic SQL knowledge, write papers and use data as evidence to convince/influence key stakeholders, Lead and support teams in responding to, investigating, managing and resolving high-impact incidents and escalations around product authenticity (counterfeit, trademark, copyright) and safety issues, Own and/or manage projects designed to improve operational and process efficiency This will include accessing and analyzing data and working extensively with external teams, Stakeholder Collaboration: Collaborate with cross-functional teams, including Legal, ACES, Tech, PXT, and Operations, to integrate risk management practices, Continuous Improvement: Stay updated on industry trends, regulatory changes, and best practices to continuously improve risk management strategies, Customer Experience & related processes, Project Management: Develop scalable and effective mechanisms for reviewing, managing, and reporting on product/program roadmaps, Documentation: Own the annual strategic planning cycles OP1/OP2 in partnership with senior leaders Drive key reporting mechanisms inclusive of monthly goal updates and recurring business reviews, Use high-level judgment to own our most complex enforcement decisions, Conducting detailed process analysis including time and motion studies, and safety/ergonomic, process complexity, cost and impact analysis, Identify and develop appropriate data sources and elements which contribute to risk-based assessments, Experience working in or supporting a fast-paced operations environment, Perform operational deep dives on compliance-related processes and systems Understand business processes, regulations and controls, work with partners to identify root cause of issues, Take leading role in drafting and presenting deep-dive documents, including responses to senior executives and escalations, Analyze existing policy and process gaps, and develop solutions to close them, Basic Qualifications 5+ years of people management experience, working in risk, fraud or compliance organizations, Bachelor's degree required, Preferred Qualifications Experience with SQL , Excel and business review documents, Demonstrated written communication skills able to write, clearly and succinctly, 7+ year Experience working in risk, fraud or compliance organizations, Demonstrated analytical and quantitative skills to use hard data and metrics to back up assumptions and develop business cases, Ability to work with all levels of Associates and Managers and work effectively in a team environment, Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, amazon jobs / content / en / how-we-hire / accommodations for more information If the country/region youre applying in isnt listed, please contact your Recruiting Partner, Company ADCI BLR 14 SEZ Job ID: A3037125 Show
Posted 2 days ago
8.0 - 10.0 years
14 - 18 Lacs
Pune
Hybrid
So, what’s the role all about? NICE Actimize is seeking an experienced and motivated Financial Crime Portfolio Solutions Engineer to support our partner ecosystem in selling cutting-edge financial crime and compliance solutions. This role is pivotal in enabling and supporting Value-Added Resellers (VARs), System Integrators (SIs), Advisory Partners, Delivery Partners and Cloud Marketplaces(AWS) in the technical positioning, demonstration, and sales of NICE Actimize’s solutions. The ideal candidate will combine deep domain expertise in financial crime and compliance with strong technical acumen and pre-sales experience. You will be responsible for driving partner success across the full Actimize product portfolio, including both on-premises and SaaS offerings, by delivering enablement, co-selling support, and architectural guidance. How will you make an impact? Partner Enablement & Support Educate and train partner sales and technical teams on our financial crime solutions (e.g., AML, KYC, sanctions screening, transaction monitoring, fraud detection). Provide guidance on positioning strategies, competitive differentiation, and value proposition messaging. Develop and deliver partner onboarding materials, solution playbooks, and technical collateral. Create and maintain reusable technical assets (demo scripts, demo environments, reference architectures) for partner use. Collaborate with Actimize Professional Services, Solution Engineering, and Product teams to design, develop, and maintain robust references Pre-Sales Engagement Collaborate with partner and field sales teams during customer discovery, needs analysis, and solution scoping. Lead product demonstrations, workshops, and proof-of-concepts tailored to customer requirements. Act as a technical subject matter expert in meetings with clients and partner stakeholders. Assist partners with RFI/RFP responses, presentations, and technical documentation. Assist partners in qualifying strategic customer opportunities and aligning Actimize solutions to customer requirements and compliance mandates. Support pricing strategy and commercial proposal development. Guide partners in solution architecture best practices for Actimize SaaS and on-prem deployments by evangelizing reference architecture, with emphasis on scalability, compliance, and integration with banking systems. Support partners with AWS Marketplace Private Offers Provide hands-on support or escalation during complex partner-led demos or pilots. Cross-Functional Collaboration Liaise closely with Product Management, R&D, and Professional Services to relay partner feedback, shape roadmap input, and advocate for partner-centric features. Act as a trusted advisor and advocate for channel partners within NICE Actimize’s technical ecosystem. Market Intelligence & Feedback Stay abreast of regulatory trends, emerging threats, and competitor activity in the financial crime and compliance space. Provide structured feedback to product, marketing, and sales teams to improve offerings and GTM strategies. Have you got what it takes? Bachelor’s degree in Finance, Business, Computer Science, or a related field. 3+ years of experience in a Pre-Sales, solution consulting, or partner-facing role within the financial crime or fintech sector. Strong understanding of financial crime compliance processes (e.g., AML, CTF, sanctions screening, KYC/CDD, fraud mitigation). Experience with compliance technology platforms, case management systems, and data integrations. Proven ability to influence both technical and business stakeholders. Excellent communication, presentation, and interpersonal skills. Experience with SaaS and on-prem enterprise software architectures, including APIs, data ingestion, and cloud services (AWS, Azure). Proven success in delivering partner technical enablement and support on a global scale. Willingness to travel occasionally to partner and client sites. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 8076 Reporting into: Director Role Type: Individual Contributor
Posted 2 days ago
10.0 - 12.0 years
11 - 15 Lacs
Bengaluru
Work from Office
About the Job: We are looking for a passionate and dynamic experienced Finance Professional to join our team at Manipal Hospitals! About Us: As a pioneer in Healthcare, Manipal Hospitals is among the top healthcare providers in India serving over 5 million patients annually. Today we stand as an integrated network with a pan-India footprint of 38 hospitals across 19 cities with 10,500 beds, and a talented pool of over 7,200 doctors and an employee strength of over 20,000. Role: Internal Audit Location: Bangalore What You’ll Do: Assess and prepare periodic / specific audit reports /MIS as desired by the management and communicate results of audit to stakeholders. Ensure RCM are tested with adequate samples to determine efficiency and effectiveness of internal systems and processes. Examine and evaluate financial and information systems, recommending controls to ensure system reliability and data integrity. Examine records and interview respective employees to ensure a proper system for recording of transactions and compliance with laws and regulations. Visit units & HO function as per Annual Audit plan, inspect books, records and systems, perform or supervise audit as planned. Analyze data to detect deficient controls, duplicated efforts, extravagance, fraud, or non-compliance with laws, regulations, and management policies. Use the audit findings for rectifications and improvements. Follow up to determine adequacy of corrective action and implementation of same Meeting with Senior Management and Audit committee to decide on the focus point of audit, to study previous audit reports and to prepare annual audit budget / plan based on such studies. Review the means of safeguarding assets and verify the existence of such assets Review asset utilization and audit results and recommend changes in operations and financial activities. What We Are Looking For: Chartered Accountant 10-12 years of experience What We Offer: Competitive salary and benefits package Opportunities for professional development and career growth A collaborative and inclusive work environment Roles and Responsibilities Support the Internal Audit Head to: Examine and evaluate financial and information systems, recommending controls to ensure system reliability and data integrity. Examine records and interview respective employees to ensure a proper system for recording of transactions and compliance with laws and regulations. Visit units & HO function as per Annual Audit plan, inspect books, records and systems, perform or supervise audit as planned. Analyze data to detect deficient controls, duplicated efforts, extravagance, fraud, or non-compliance with laws, regulations, and management policies. Assess and prepare periodic / specific audit reports /MIS as desired by the management and communicate results of audit to stakeholders. Meeting with to Senior Management and Audit committee to decide on the focus point of audit, to study previous audit reports and to prepare annual audit budget / plan based on such studies. Use the audit findings for rectifications and improvements. Follow up to determine adequacy of corrective action and implementation of same Review the means of safeguarding assets and verify the existence of such assets Review asset utilization and audit results and recommend changes in operations and financial activities. Ensure RCM are tested with adequate samples to determine efficiency and effectiveness of internal systems and processes. Support and test the key control automation process Provide guidance and direction to relevant team members as required. Ensure good corporate governance and ethics in the organization.
Posted 2 days ago
3.0 - 7.0 years
3 - 8 Lacs
Bengaluru
Work from Office
Dear Candidates, Huge Opening for Fraud investigation/ Risk investigator Sal up to 7.5lpa For More Details CALL : HR Sameera-9900975043 ( call or whatsapp) EMAIL : sameera@thejobfactory.co.in Job Responsibilities: Monitor fraud queues to eliminate the fraud risk from the customer accounts and ensure risky transactions are stopped Conduct thorough investigations using internal tools to detect fraudulent activity Review chargeback data to identify meaningful patterns Provide insights on fraud trends for different Toast fintech products Discuss and work on the escalations to provide best solutions for customers Suggest and implement improvements to existing fraud SOPs and methodologies Provide insights to Data Analyst, Product and Engineering Teams to improve the existing fraud tools and procedures. Roles : Risk Assessment & Management. Fraud and Financial Crime Prevention. Internal Controls and Monitoring. Reporting and Documentation. Fraud and Financial Crime Prevention. Liaison with Regulators and Auditors. Risk Mitigation Strategy Development SAR/ATO/MONEY MULE Desired Candidate Profile: Possess good analytical skills - detail oriented Possess good communication skills, both oral and written With min 1 years Exp and above Mandatory Have a good attitude - should be committed to the work Work Location Bangalore Looking for International Banking Experience Qualifications & Experience: Education: Graduate with Exp can apply Experience: 1-4years of experience in risk management, compliance, or internal audit. Experience in financial services, banking, or the relevant industry is a plus . For More Details CALL : HR Sameera-9900975043 ( call or whatsapp) EMAIL : sameera@thejobfactory.co.in
Posted 2 days ago
1.0 - 6.0 years
3 - 7 Lacs
Bengaluru
Work from Office
For More Details CALL : HR Sameera-9900975043 ( call or whatsapp) EMAIL : sameera@thejobfactory.co.in Role & responsibilities ole & responsibilities Monitor fraud queues to eliminate the fraud risk from the customer accounts and ensure risky transactions are stopped Conduct thorough investigations using internal tools to detect fraudulent activity Provide insights on fraud trends for different Toast fintech products Discuss and work on the escalations to provide best solutions for customers Suggest and implement improvements to existing fraud SOPs and methodologies Provide insights to Data Analyst, Product and Engineering Teams to improve the existing fraud tools and procedures. Roles : Risk Assessment & Management. Fraud and Financial Crime Prevention. Internal Controls and Monitoring. Reporting and Documentation. Fraud and Financial Crime Prevention. Liaison with Regulators and Auditors. Risk Mitigation Strategy Development SAR/ATO/MONEY MULE Desired Candidate Profile: Possess good analytical skills - detail oriented Possess good communication skills, both oral and written With min 2 years Exp and above Mandatory Have a good attitude - should be committed to the work Work Location Bangalore Looking for International Banking Experience Qualifications & Experience: Education: Graduate with Exp can apply Experience: 1-4years of experience in risk management, compliance, or internal audit. Experience in financial services, banking, or the relevant industry is a plus. For More Details CALL : HR Sameera-9900975043 ( call or whatsapp) EMAIL : sameera@thejobfactory.co.in Preferred candidate profile
Posted 2 days ago
1.0 - 6.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Dear Candidates, Huge Opening for Fraud investigation/ Risk investigator Sal up to 7.5lpa Job Responsibilities: Monitor fraud queues to eliminate the fraud risk from the customer accounts and ensure risky transactions are stopped Conduct thorough investigations using internal tools to detect fraudulent activity Review chargeback data to identify meaningful patterns Provide insights on fraud trends for different Toast fintech products Discuss and work on the escalations to provide best solutions for customers Suggest and implement improvements to existing fraud SOPs and methodologies Provide insights to Data Analyst, Product and Engineering Teams to improve the existing fraud tools and procedures. Roles : Risk Assessment & Management. Fraud and Financial Crime Prevention. Internal Controls and Monitoring. Reporting and Documentation. Fraud and Financial Crime Prevention. Liaison with Regulators and Auditors. Risk Mitigation Strategy Development SAR/ATO/MONEY MULE Desired Candidate Profile: Possess good analytical skills - detail oriented Possess good communication skills, both oral and written With min 1 years Exp and above Mandatory Have a good attitude - should be committed to the work Work Location Bangalore Looking for International Banking Experience Qualifications & Experience: Education: Graduate with Exp can apply Experience: 1-4years of experience in risk management, compliance, or internal audit. Experience in financial services, banking, or the relevant industry is a plus . Call HR Sameera-9900975043(Whatsapp OR Call) Email ID sameera @thejobfactory.co.in
Posted 2 days ago
2.0 - 6.0 years
3 - 7 Lacs
Hyderabad
Work from Office
Description Selling partner risk investigator will be responsible for a wide range of duties related to the investigation and Elimination of online ecommerce risk They will have experience in the ecommerce payments space, previous trust and safety experience and experience succeeding in a customer-driven workplace Investigators will be analytical and capable of succeeding in a fast-paced team environment These Investigator position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy SPR Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers and other associates to accomplish goals Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department, Roles And Responsibilities This includes, but is not limited to: Researches and evaluates facts surrounding seller transactions Takes appropriate action on investigated transactions based on established standard operation procedure and tools Documents their actions by providing detailed annotations Communicates with external customers via phone or email during the investigation process Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process Understand the issue and make best use of the available resources to resolve it Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard Communicate with internal and external stakeholders Understand performance metrics to create analysis for driving business goals Meet predetermined and assigned productivity targets and quality standards About The Team The mission of Selling Partner Risk (SPR) is to build trust with all its Customers & Partners Buyers, Brands, Vendors, Sellers, and Employees in reality and perception Scaling through technology, analytics & science and inverting the curve on headcount & cost growth Being a center of excellence that develops technology, science, and processes to achieve our goals in a fashion that is scalable, decoupled and easily leveraged across Amazon and externally, Basic Qualifications 1+ years of customer service experience Speak, write, and read fluently in English Experience with Microsoft Office products and applications Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Experience in payments or e-commerce Preferred Qualifications NA Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, amazon jobs / content / en / how-we-hire / accommodations for more information If the country/region youre applying in isnt listed, please contact your Recruiting Partner, Company ADCI HYD 20 SEZ Job ID: A3016956 Show
Posted 2 days ago
0.0 - 3.0 years
4 - 7 Lacs
Hubli, Mangaluru, Mysuru
Work from Office
Description Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online Whatever our customers want, we will find the means to deliver it With your help, Amazon will continue to enable people to discover new worlds This is your chance to make history We believe passionately that employing a diverse workforce is central to our success We make recruiting decisions based on your experience and skills and value your passion to discover, invent, simplify and build trust of our customers and sellers, Were looking for Investigators to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience Investigators are responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk, The team's schedule is organized in shifts and weekends to accommodate Amazons opening hours 7 days a week Please note, the shifts cannot be confirmed prior to joining Amazon as they are not determined until after the training period, therefore flexibility is required, As part of your role, you will have the opportunity to: Investigate suspicious buyer activity and behavior that could pose a risk to Amazon, our customers, or merchants, Communicate via email and telephone with buyers, merchants, and other external and internal customers to make informed decisions about risk, Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines, Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends When procedures are not available, follow established escalation paths to ensure resolution, Participate in other special projects/assignments and Partner with appropriate business teams as necessary, Consistently achieve/exceed weekly productivity and quality standards, About The Team The Customer Trust and Partner Support (CTPS) team aims to make Amazon the safest place to transact online CTPS safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers As such, CTPS designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon , Basic Qualifications Proficiency in English and Hindi with an ability to compose grammatically correct, concise and accurate written responses, Experience working with Microsoft Office including Outlook, Word and Excel ny Preferred Qualifications Previous work experience in a customer service/retail environment, Knowledge of or experience in a fraud/risk management environment, Experience in insurance, finance, data analysis, research, translation or training, Strong organizational skills, ability to effectively manage time, and individually prioritize multiple tasks of competing priority, Self-disciplined, diligent, proactive and detail oriented, Excellent problem-solving skills, Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers, Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, amazon jobs / content / en / how-we-hire / accommodations for more information If the country/region youre applying in isnt listed, please contact your Recruiting Partner, Company ADCI Karnataka A66 Job ID: A3016957 Show
Posted 2 days ago
1.0 - 5.0 years
1 - 5 Lacs
Bhiwani
Work from Office
We are looking for a highly skilled and experienced Senior Analyst to join our team in the IT Services & Consulting industry. The ideal candidate will have 6-10 years of experience in KYC (Know Your Customer) analysis. Roles and Responsibility Conduct thorough KYC checks on customers to ensure compliance with regulatory requirements. Analyze customer data and identify potential risks or discrepancies. Develop and implement effective mitigation strategies to prevent fraud and financial crimes. Collaborate with cross-functional teams to resolve complex customer issues. Provide expert guidance on KYC procedures and best practices to junior team members. Stay up-to-date with changing regulations and industry trends related to KYC. Job Requirements Strong understanding of anti-money laundering laws and regulations. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectively in a fast-paced environment with multiple priorities. Effective communication and interpersonal skills, with the ability to build strong relationships with stakeholders. Experience with KYC software and systems, and the ability to learn new technologies quickly. Strong knowledge of financial crimes and fraud prevention techniques.
Posted 3 days ago
1.0 - 5.0 years
1 - 5 Lacs
Ulhasnagar
Work from Office
We are looking for a highly skilled and experienced Senior Analyst to join our team in the IT Services & Consulting industry. The ideal candidate will have 6-10 years of experience in KYC (Know Your Customer) analysis. Roles and Responsibility Conduct thorough KYC checks on customers to ensure compliance with regulatory requirements. Analyze customer data and identify potential risks or discrepancies. Develop and implement effective mitigation strategies to prevent fraud and financial crimes. Collaborate with cross-functional teams to resolve complex customer issues. Provide expert guidance on KYC procedures and best practices to junior team members. Stay up-to-date with changing regulations and industry trends related to KYC. Job Requirements Strong understanding of anti-money laundering laws and regulations. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectively in a fast-paced environment with multiple priorities. Effective communication and interpersonal skills, with the ability to build strong relationships with stakeholders. Experience with KYC software and systems, and the ability to learn new technologies quickly. Strong knowledge of financial crimes and fraud prevention techniques.
Posted 3 days ago
1.0 - 5.0 years
1 - 5 Lacs
Mumbai Suburban
Work from Office
Roles and Responsibility Conduct thorough KYC checks on customers to ensure compliance with regulatory requirements. Analyze customer data and identify potential risks or discrepancies. Develop and implement effective mitigation strategies to prevent fraud and financial crimes. Collaborate with cross-functional teams to resolve complex customer issues. Provide expert guidance on KYC procedures and best practices to junior team members. Stay up-to-date with changing regulations and industry trends related to KYC. Job Requirements Strong understanding of anti-money laundering laws and regulations. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectively in a fast-paced environment with multiple priorities. Effective communication and interpersonal skills, with the ability to build strong relationships with stakeholders. Experience with KYC software and systems, and the ability to learn new technologies quickly. Strong knowledge of financial crimes and fraud prevention techniques.
Posted 3 days ago
6.0 - 10.0 years
1 - 5 Lacs
Navi Mumbai
Work from Office
We are looking for a highly skilled and experienced Senior Analyst to join our team in the IT Services & Consulting industry. The ideal candidate will have 6-10 years of experience in KYC (Know Your Customer) analysis. Roles and Responsibility Conduct thorough KYC checks on customers to ensure compliance with regulatory requirements. Analyze customer data and identify potential risks or discrepancies. Develop and implement effective mitigation strategies to prevent fraud and financial crimes. Collaborate with cross-functional teams to resolve complex customer issues. Provide expert guidance on KYC procedures and best practices to junior team members. Stay up-to-date with changing regulations and industry trends related to KYC. Job Requirements Strong understanding of anti-money laundering laws and regulations. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectively in a fast-paced environment with multiple priorities. Effective communication and interpersonal skills, with the ability to build strong relationships with stakeholders. Experience with KYC software and systems, and the ability to learn new technologies quickly. Strong knowledge of financial crimes and fraud prevention techniques.
Posted 3 days ago
6.0 - 10.0 years
1 - 5 Lacs
Manesar
Work from Office
We are looking for a highly skilled and experienced Senior Analyst to join our team in the IT Services & Consulting industry. The ideal candidate will have 6-10 years of experience in KYC (Know Your Customer) analysis. Roles and Responsibility Conduct thorough KYC checks on customers to ensure compliance with regulatory requirements. Analyze customer data and identify potential risks or discrepancies. Develop and implement effective mitigation strategies to prevent fraud and financial crimes. Collaborate with cross-functional teams to resolve complex customer issues. Provide expert guidance on KYC procedures and best practices to junior team members. Stay up-to-date with changing regulations and industry trends related to KYC. Job Requirements Strong understanding of anti-money laundering laws and regulations. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectively in a fast-paced environment with multiple priorities. Effective communication and interpersonal skills, with the ability to build strong relationships with stakeholders. Experience with KYC software and systems, and the ability to learn new technologies quickly. Strong knowledge of financial crimes and fraud prevention techniques.
Posted 3 days ago
1.0 - 5.0 years
1 - 5 Lacs
Kharar
Work from Office
We are looking for a highly skilled and experienced Senior Analyst to join our team in the IT Services & Consulting industry. The ideal candidate will have 6-10 years of experience in KYC (Know Your Customer) analysis. Roles and Responsibility Conduct thorough KYC checks on customers to ensure compliance with regulatory requirements. Analyze customer data and identify potential risks or discrepancies. Develop and implement effective mitigation strategies to prevent fraud and financial crimes. Collaborate with cross-functional teams to resolve complex customer issues. Provide expert guidance on KYC procedures and best practices to junior team members. Stay up-to-date with changing regulations and industry trends related to KYC. Job Requirements Strong understanding of anti-money laundering laws and regulations. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectively in a fast-paced environment with multiple priorities. Effective communication and interpersonal skills, with the ability to build strong relationships with stakeholders. Experience with KYC software and systems, and the ability to learn new technologies quickly. Strong knowledge of financial crimes and fraud prevention techniques.
Posted 3 days ago
6.0 - 10.0 years
1 - 5 Lacs
Bengaluru
Work from Office
We are looking for a highly skilled and experienced Senior Analyst to join our team in the IT Services & Consulting industry. The ideal candidate will have 6-10 years of experience in KYC (Know Your Customer) analysis. Roles and Responsibility Conduct thorough KYC checks on customers to ensure compliance with regulatory requirements. Analyze customer data and identify potential risks or discrepancies. Develop and implement effective mitigation strategies to prevent fraud and financial crimes. Collaborate with cross-functional teams to resolve complex customer issues. Provide expert guidance on KYC procedures and best practices to junior team members. Stay up-to-date with changing regulations and industry trends related to KYC. Job Requirements Strong understanding of anti-money laundering laws and regulations. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectively in a fast-paced environment with multiple priorities. Effective communication and interpersonal skills, with the ability to build strong relationships with stakeholders. Experience with KYC software and systems, and the ability to learn new technologies quickly. Strong knowledge of financial crimes and fraud prevention techniques.
Posted 3 days ago
1.0 - 5.0 years
1 - 5 Lacs
Chennai
Work from Office
We are looking for a highly skilled and experienced Senior Analyst to join our team in the IT Services & Consulting industry. The ideal candidate will have experience in KYC (Know Your Customer) analysis. Roles and Responsibility Conduct thorough KYC checks on customers to ensure compliance with regulatory requirements. Analyze customer data and identify potential risks or discrepancies. Develop and implement effective mitigation strategies to prevent fraud and financial crimes. Collaborate with cross-functional teams to resolve complex customer issues. Provide expert guidance on KYC procedures and best practices to junior team members. Stay up-to-date with changing regulations and industry trends related to KYC. Job Requirements Strong understanding of anti-money laundering laws and regulations. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectively in a fast-paced environment with multiple priorities. Effective communication and interpersonal skills, with the ability to build strong relationships with stakeholders. Experience with KYC software and systems, and the ability to learn new technologies quickly. Strong knowledge of financial crimes and fraud prevention techniques.
Posted 3 days ago
1.0 - 5.0 years
1 - 5 Lacs
Pune
Work from Office
We are looking for a highly skilled and experienced Senior Analyst to join our team in the IT Services & Consulting industry. The ideal candidate will have experience in KYC (Know Your Customer) analysis. Roles and Responsibility Conduct thorough KYC checks on customers to ensure compliance with regulatory requirements. Analyze customer data and identify potential risks or discrepancies. Develop and implement effective mitigation strategies to prevent fraud and financial crimes. Collaborate with cross-functional teams to resolve complex customer issues. Provide expert guidance on KYC procedures and best practices to junior team members. Stay up-to-date with changing regulations and industry trends related to KYC. Job Requirements Strong understanding of anti-money laundering laws and regulations. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectively in a fast-paced environment with multiple priorities. Effective communication and interpersonal skills, with the ability to build strong relationships with stakeholders. Experience with KYC software and systems, and the ability to learn new technologies quickly. Strong knowledge of financial crimes and fraud prevention techniques.
Posted 3 days ago
1.0 - 5.0 years
1 - 5 Lacs
Chandigarh
Work from Office
We are looking for a highly skilled and experienced Senior Analyst to join our team in the IT Services & Consulting industry. The ideal candidate will have experience in KYC (Know Your Customer) analysis. Roles and Responsibility Conduct thorough KYC checks on customers to ensure compliance with regulatory requirements. Analyze customer data and identify potential risks or discrepancies. Develop and implement effective mitigation strategies to prevent fraud and financial crimes. Collaborate with cross-functional teams to resolve complex customer issues. Provide expert guidance on KYC procedures and best practices to junior team members. Stay up-to-date with changing regulations and industry trends related to KYC. Job Requirements Strong understanding of anti-money laundering laws and regulations. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectively in a fast-paced environment with multiple priorities. Effective communication and interpersonal skills, with the ability to build strong relationships with stakeholders. Experience with KYC software and systems, and the ability to learn new technologies quickly. Strong knowledge of financial crimes and fraud prevention techniques.
Posted 3 days ago
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