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3.0 - 7.0 years
3 - 8 Lacs
Greater Noida
Work from Office
Position : Operations - Investigation Brief Job Profile : Claims adjudication, fraud and leakage control, client/provider feedback, team training and retention, Investigation Career Level : Medical Officer/ Deputy Manager/ Manager Medical Graduate Minimum Mandatory Qualification : BAMS, BHMS, BDS, For Manager MBBS (Preferred) Experience (in years) : 3 - 7 years of experience in investigation Minimum Mandatory Skill Set : Knowledge of Processing of claims, quality check and adherence to TAT, computer skills, excel. Candidate should be open to work in 24X7X365 shifts Desired Competencies/ Skill Set : MS Excel and MIS skills, Candidate having work experience of claim processing, Investigation, computer skills. Preferred Industry : Health Insurance, TPA, Hospitals, Healthcare
Posted 1 week ago
3.0 - 7.0 years
3 - 8 Lacs
Ahmedabad, Chennai
Work from Office
Position : Operations - Investigation Brief Job Profile : Claims adjudication, fraud and leakage control, client/provider feedback, team training and retention, Investigation Career Level : Medical Officer/ Deputy Manager/ Manager Medical Graduate Minimum Mandatory Qualification : BAMS, BHMS, BDS, For Manager MBBS (Preferred) Experience (in years) : 3 - 7 years of experience in investigation Minimum Mandatory Skill Set : Knowledge of Processing of claims, quality check and adherence to TAT, computer skills, excel. Candidate should be open to work in 24X7X365 shifts Desired Competencies/ Skill Set : MS Excel and MIS skills, Candidate having work experience of claim processing, Investigation, computer skills. Preferred Industry : Health Insurance, TPA, Hospitals, Healthcare
Posted 1 week ago
1.0 - 5.0 years
2 - 5 Lacs
Bengaluru
Work from Office
Greeting from Infosys BPM Ltd., We are hiring candidates for Fraud Skill. Please walk-in for interview on 30th July 25 at Bangalore Location Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume *** Process Specialist- 1Yr to 5Yrs experience: https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-EXTERNAL-220248 Interview details: Interview Date: 30th July 25 Interview Time: 10:00 AM till 12:30 PM Interview Venue: JP Nagar: Infosys BPM Limited., #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road, Sarakki, 1st Phase. J P Nagar, Bengaluru, Karnataka 560078. Landmark: Near Sindhoor Convention Centre (NOTE: No Candidate parking facility will be available Documents and things to Carry:: Carry a print out your updated resume; Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree) Candidates to carry mobile charger and ear/headphones to the hiring venue for in-person assessments and evaluations Job Description: 2A Requirements: 1. Good understanding of US Fraud management process. 2. Should have a minimum working experience of 1 to 2 year in Enterprise Fraud Management 3. Good understanding of US Banking life cycle 4. Good verbal and written communication 5. Should be comfortable working US hours to meet deadlines. 6. Strong Customer Service Skills 7. Good knowledge in MS office skills- MS Word, Excel & PowerPoint Presentations 8. Ability to interpret and analyze documents. 9. Willingness to work in multiple shifts. Educational qualification and experience 1. Minimum Graduation degree, apart from BCA & BSC computer science 2. 1-2 years of experience in US Banking is preferred. 3. Enterprise Fraud Management 1-2 years of experience in Fraud investigation and detection specifically relating to Check Fraud Detection & Deposit Fraud Detection. 4. In depth knowledge in applications like LexisNexis, Nice Actimize, Verafin. Job Description: 3A Executes transactions as per prescribed guidelines within agreed timelines, with an objective to meet SLA Ensure the defined performance parameters are met and exceeded within guidelines, policies agreed with Client Should have experience in Card disputes for 36months(Overall experience of 4 years +), specifically relating to Debit cards and ACH Need to possess knowledge on hold, regulation E & Z, losses, impacts of losses, how to mitigate loss In depth knowledge in applications like STEP, FCRM, Actimize, Master card application, Quavo Intermittent knowledge in MS Excel, Power point Good communication Interview Location: JP Nagar Work location: Bengaluru- North Gate, Yelahanka (Work from Office) Qualification: Graduates & Post graduation Designation: Senior Process Executive/ Process Specialist Job Level: 2A/3A Shifts: Night Shifts Experience: 1Yr to 5Yrs Notice Period: Immediate Joiners Only Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance Regards, Infosys BPM Recruitment team.
Posted 1 week ago
1.0 - 6.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Job description Hiring for fraud investigation and transaction monitoring only experienced- min 2 year Immediate joiners only 5 days work 2 week off Cab available call hr Shruthi : 9008812627 email :shruthic@thejobfactory.co.in
Posted 1 week ago
2.0 - 6.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Role & responsibilities Monitor fraud queues to eliminate the fraud risk from the customer accounts and ensure risky transactions are stopped Conduct thorough investigations using internal tools to detect fraudulent activity Review chargeback data to identify meaningful patterns Provide insights on fraud trends for different Toast fintech products Discuss and work on the escalations to provide best solutions for customers Suggest and implement improvements to existing fraud SOPs and methodologies Provide insights to Data Analyst, Product and Engineering Teams to improve the existing fraud tools and procedures. Roles : Risk Assessment & Management. Fraud and Financial Crime Prevention. Internal Controls and Monitoring. Reporting and Documentation. Fraud and Financial Crime Prevention. Liaison with Regulators and Auditors. Risk Mitigation Strategy Development SAR/ATO/MONEY MULE Desired Candidate Profile: Possess good analytical skills - detail oriented Possess good communication skills, both oral and written With min 2 years Exp and above Mandatory Have a good attitude - should be committed to the work Work Location Bangalore Looking for International Banking Experience Qualifications & Experience: Education: Graduate with Exp can apply Experience: 2-4years of experience in risk management, compliance, or internal audit. Experience in financial services, banking, or the relevant industry is a plus. CALL : HR Nivetha -90353 69666 EMAIL : Nivetham@thejobfactory.co.in
Posted 1 week ago
1.0 - 4.0 years
3 - 5 Lacs
Bengaluru
Work from Office
Dear Candidates, Huge Opening for Fraud investigation/ Risk investigator Sal up to 7.5lpa Job Responsibilities: Monitor fraud queues to eliminate the fraud risk from the customer accounts and ensure risky transactions are stopped Conduct thorough investigations using internal tools to detect fraudulent activity Review chargeback data to identify meaningful patterns Provide insights on fraud trends for different Toast fintech products Discuss and work on the escalations to provide best solutions for customers Suggest and implement improvements to existing fraud SOPs and methodologies Provide insights to Data Analyst, Product and Engineering Teams to improve the existing fraud tools and procedures. Roles : Risk Assessment & Management. Fraud and Financial Crime Prevention. Internal Controls and Monitoring. Reporting and Documentation. Fraud and Financial Crime Prevention. Liaison with Regulators and Auditors. Risk Mitigation Strategy Development SAR/ATO/MONEY MULE Desired Candidate Profile: Possess good analytical skills - detail oriented Possess good communication skills, both oral and written With min 1 years Exp and above Mandatory Have a good attitude - should be committed to the work Work Location Bangalore Looking for International Banking Experience Qualifications & Experience: Education: Graduate with Exp can apply Experience: 1-4years of experience in risk management, compliance, or internal audit. Experience in financial services, banking, or the relevant industry is a plus . Call : PAVITHRA @9538878908 (call or whats app) Email id : pavithrat@thejobfactory.co.in
Posted 1 week ago
2.0 - 5.0 years
4 - 7 Lacs
Bengaluru
Work from Office
Hiring for Fraud Investigation Profile & Transaction Monitoring / Work from Office / Salary Max-7.5lpa Minimum 2 year exp and above in fraud investigator or Transaction Monitoring 5 days work 2 week off US Rotational shift & off 1 way transport Bangalore location only Immediate Joiners only Key Responsibilities: (Transaction Monitoring) Conduct transaction monitoring to identify unusual patterns and potential fraudulent activities. Perform KYB checks to verify business client authenticity and mitigate risk. Analyze and review alerts generated by transaction monitoring systems. Conduct investigations on suspicious activities and escalate cases as necessary. Ensure compliance with regulatory requirements and internal policies. Prepare and submit periodic reports on monitoring activities. Collaborate with the compliance team to enhance existing processes and controls. Roles & Responsibilities: (Fraud Investigation) Identifying, investigating, and preventing fraudulent activities Tracking down individuals involved in illegal or suspicious activities and interviewing them. The case documentation should be carefully examined to understand the history of the suspects violations and to retain the information necessary for future references. Examining various documents like victim testimonies and financial records to find out whether the fraud occurred Prepare reports that clearly state the investigations and evidence Identifying any possible threats to the company and taking appropriate actions to avoid them promptly. Doing background checks, employee investigations, and asset searches on suspected individuals. Graduates OnlyRequired docs:Aadhar card, Pan card, Educational Documents, Previous organization offer letter/ Relieving letter or resignation acceptance mail if quit recently & payslips For more details Call HR Gayathri@9538878905 gayathri@thejobfactory.co.in
Posted 1 week ago
2.0 - 5.0 years
4 - 7 Lacs
Bengaluru
Work from Office
Hiring for Fraud Investigation Profile & Transaction Monitoring / Work from Office / Salary Max-7.5lpa Minimum 2 year exp and above in fraud investigator or Transaction Monitoring 5 days work 2 week off US Rotational shift & off 1 way transport Bangalore location only Immediate Joiners only Key Responsibilities: (Transaction Monitoring) Conduct transaction monitoring to identify unusual patterns and potential fraudulent activities. Perform KYB checks to verify business client authenticity and mitigate risk. Analyze and review alerts generated by transaction monitoring systems. Conduct investigations on suspicious activities and escalate cases as necessary. Ensure compliance with regulatory requirements and internal policies. Prepare and submit periodic reports on monitoring activities. Collaborate with the compliance team to enhance existing processes and controls. Roles & Responsibilities: (Fraud Investigation) Identifying, investigating, and preventing fraudulent activities Tracking down individuals involved in illegal or suspicious activities and interviewing them. The case documentation should be carefully examined to understand the history of the suspects violations and to retain the information necessary for future references. Examining various documents like victim testimonies and financial records to find out whether the fraud occurred Prepare reports that clearly state the investigations and evidence Identifying any possible threats to the company and taking appropriate actions to avoid them promptly. Doing background checks, employee investigations, and asset searches on suspected individuals. Graduates OnlyRequired docs:Aadhar card, Pan card, Educational Documents, Previous organization offer letter/ Relieving letter or resignation acceptance mail if quit recently & payslips For more details Call HR Raksha@9900969073 raksha@thejobfactory.co.in
Posted 1 week ago
2.0 - 6.0 years
0 Lacs
delhi
On-site
As a Client Operations Coordinator within the Client Operations Group, your main responsibility will be the day-to-day execution of client tasks. Leveraging your operational skills and knowledge, you will work towards meeting the business objectives and requirements of clients and project initiatives. In this role, it is crucial to embody a strong entrepreneurial spirit, foster a highly collaborative environment, communicate ideas effectively, adapt to changes seamlessly, and identify and capitalize on opportunities. You will provide support to the COG Operations Specialist and/or Manager during interactions with the Managed Services leadership team, ensuring accurate and timely dashboard reporting for your clients. Your role will involve executing and completing daily tasks in alignment with client objectives, updating project documentation regularly, and collaborating with COG specialists and managers to uphold project structures, goals, and resource requirements. Furthermore, you will play a key role in new client and Full-Time Employee onboarding procedures, maintaining reporting tools and documents according to client and Managed Services leadership specifications, and participating in forecasting, invoicing, and revenue estimation for Managed Services engagements. Your contribution to COG business development and growth initiatives is essential, including identifying new opportunities to enhance operational support across client engagements based on a deep understanding of clients" AML programs and operations. Additionally, your involvement in internal strategic initiatives across the COG will focus on standardizing project management and operating tasks. Qualifications for this role include a Bachelor's Degree, proficiency in project management to ensure effective management of scope, budget, and timelines for both internal and external projects, and the ability to identify and resolve potential risks and issues promptly while aligning with business objectives and requirements. Strong technical knowledge in software tools such as MS Excel, MS Word, MS PowerPoint, Domo, Tableau, and MS BI is highly preferred. Preferred qualifications for the Client Operations Coordinator position include subject matter expertise in fraud and/or sanctions, as well as an understanding or knowledge of AML regulations. Your success in this role will be amplified by your entrepreneurial spirit, collaborative nature, ability to articulate ideas clearly, agility in managing change, and aptitude for identifying and leveraging opportunities.,
Posted 1 week ago
3.0 - 8.0 years
7 - 7 Lacs
Bangalore/Bengaluru
Work from Office
Job description Profile -: Senior Associate ( Anti money laundering ) Languages req: Excellent English communication Requirement -: Good Communication Skills Exp-: 3- 6 yrs Shifts: Rotational , Salary : 7.5L fixed + Inc Location : Bangalore Job Overview: The AML Analyst/Officer/Investigator is responsible for supporting the company's efforts in detecting, preventing, and reporting money laundering activities. The role involves monitoring transactions, investigating suspicious activities, ensuring compliance with relevant laws and regulations, and preparing reports for regulatory bodies and senior management. Key Responsibilities: Transaction Monitoring: Monitor daily transactions for signs of suspicious activity, including large or unusual transactions, patterns of behavior, and activities that do not align with customer profiles. Analyze transaction data and review alerts generated by AML monitoring systems. Investigations and Due Diligence: Investigate suspicious activities, performing in-depth research using internal databases and external sources to gather relevant information. Conduct Know Your Customer (KYC) checks and Enhanced Due Diligence (EDD) on high-risk clients to verify their identity and assess potential risks. Follow up on red flags and escalate cases when necessary. Regulatory Compliance: Ensure compliance with anti-money laundering laws and regulations (such as the Bank Secrecy Act, FATF guidelines, and local regulatory requirements). Prepare and file Suspicious Activity Reports (SARs) and Currency Transaction Reports (CTRs) to relevant authorities in a timely manner. Stay up-to-date with regulatory changes and ensure policies are updated accordingly. Reporting and Documentation: Prepare and submit regular reports on AML activities, suspicious transactions, and investigations to management. Maintain accurate and thorough documentation of all investigations and actions taken. Training and Awareness: Assist in the development and delivery of AML training programs for staff, ensuring awareness of policies and procedures. Promote an AML culture within the organization and provide guidance to other employees on identifying and reporting suspicious activity. Collaboration with Teams: Work closely with the compliance, legal, risk, and operations teams to ensure a coordinated approach to AML efforts. Collaborate with external law enforcement agencies or regulators when necessary. Risk Management: Help identify, assess, and mitigate AML risks across the organization. Participate in risk assessments and internal audits to strengthen the institutions AML program. Qualifications: Education: Bachelors degree in finance, accounting, business, or a related field. Experience: 1-3 years of experience in an AML, compliance, or financial crime-related role (for Analyst roles). 3-5+ years of experience (for Officer/Investigator roles). Familiarity with AML regulations and financial services industry practices. Knowledge of financial crime typologies and techniques used by criminals to launder money. Certifications: AML certification such as CAMS (Certified Anti-Money Laundering Specialist) or similar is preferred. Other relevant certifications may be beneficial (e.g., CFE Certified Fraud Examiner, ICA International Compliance Association). Job Type: Full-time Qualification :Higher Secondary(12th Pass) / Any graduates (Note: All the rounds are Held through telephonic) Email : careers@glympsehr.com NOTE: - Please call or whatsapp Manya @6364863742 / 9606523804 / 9606521172 and schedule your telephonic interviews !! !!!Thanks & Regards HR TEAM!!!
Posted 1 week ago
3.0 - 8.0 years
3 - 7 Lacs
Gurugram
Work from Office
MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp ONLY IF HAVING BANKING PROCESS EXP -AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy
Posted 1 week ago
1.0 - 6.0 years
3 - 4 Lacs
Mumbai, Mumbai Suburban
Work from Office
Location - Mumbai (Malad) Hiring for Customer service "International chat " Banking process Graduation required Exp.- Min. 1 year exp. required in International Banking, AML/KYC/Fraud / dispute Salary - 36k to 38k in hand HR Sangeeta 7693928266 Required Candidate profile Min. 1 year exp. required in International Banking, AML/KYC/Fraud / dispute Excellent communication required immediate joiners required
Posted 1 week ago
1.0 - 4.0 years
1 - 4 Lacs
Jind, Bathinda, Jodhpur
Work from Office
Primary Responsibilities: Business Financials Ensure timely call back to the customer for any hold or rejected transaction and resolving the same immediately as per SOP The goals here are 1 Protection of the customers interest 2 not to antagonize the customer through calls 3 Prevention of fraud and 4 Identification of fraudulent patterns Responsible to initiate investigation on any suspicious cases and followup for the reports findings with the guidance of LeadEFRMS Customer Both Internal ExternalEnsuring use of polite language while speaking to customers ensuring not to tip off Ensure that communication with stakeholders are made in an efficient and conclusive manner Internal Process Ensure complete updation of case details on Clari5 system till closureEnsure adherence to TAT for resolution of all alerts Responsible to manage the entire life cycle of alerts Identify changes required in EFRMS scenarios and suggest them regularly to the supervisorFollow up with Vigilance officers on field for timely closure of investigation Preparation of various MIS on a daily weekly monthly quarterly and annual basisAwareness of emerging market trends Conduct UAT on a need basis for the purpose of implementationShoulder additional responsibility as assigned by seniors from time to timeExtremely proactive and detail orientedInnovation Learning Ensure adherence to training mandays mandatory training programs for selfEnsure goalsetting midyear review and annual appraisal process within specified timelines for self Complete required certification and courses keeping the current scope of work in view Location - Bathinda,Jind,Jodhpur,Panchkula,Raipura,Varanasi
Posted 1 week ago
1.0 - 3.0 years
4 - 8 Lacs
Chennai
Work from Office
Skill required: Audit - Risk Management Designation: Risk and Compliance Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Risk and Compliance:Perform extensive audits of Accenture employees business expenses and investigate expenses for Accenture policy non-compliance & potential fraud What are we looking for Must Have Skills: The Time & Expense Business Operations Senior Analyst is responsible for Assisting the T&E Operations lead on ad-hoc projects and requests including process improvement initiatives Information gathering as required from operations teams Gathering and maintenance of supporting material to ensure processes are executed in a unified way with low risk, high quality, and high performance Execution of a number of key T&E processes Auditing of employee expense claims Monitoring of internal T&E ticket resolution to ensure KPI is met Escalation management related to T&E related activities/Team SAP End User Hands-on Experience Power Dashboard hands-on Experience Able to Liaise with multiple regions key stakeholders/Internal Teams to ensure that deliverables/SLA were met. Roles and Responsibilities: MyTE systems experience desired (not mandatory) Microsoft Office skills essential, especially Excel Excellent interpersonal and time management skills and ability to work autonomously and as part of a team Strong communication skills, both written and verbal Ability to prioritize work, providing accurate high-quality work under tight and often pressured deadlines Meticulous attention to detail Build and maintain strong professional relationships within the business Proactive and flexible attitude Qualification Any Graduation
Posted 1 week ago
1.0 - 6.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Role & responsibilities Monitor fraud queues to eliminate the fraud risk from the customer accounts and ensure risky transactions are stopped Conduct thorough investigations using internal tools to detect fraudulent activity Review chargeback data to identify meaningful patterns Provide insights on fraud trends for different Toast fintech products Discuss and work on the escalations to provide best solutions for customers Suggest and implement improvements to existing fraud SOPs and methodologies Provide insights to Data Analyst, Product and Engineering Teams to improve the existing fraud tools and procedures. Roles : Risk Assessment & Management. Fraud and Financial Crime Prevention. Internal Controls and Monitoring. Reporting and Documentation. Fraud and Financial Crime Prevention. Liaison with Regulators and Auditors. Risk Mitigation Strategy Development SAR/ATO/MONEY MULE Desired Candidate Profile: Possess good analytical skills - detail oriented Possess good communication skills, both oral and written With min 2 years Exp and above Mandatory Have a good attitude - should be committed to the work Work Location Bangalore Looking for International Banking Experience Qualifications & Experience: Education: Graduate with Exp can apply Experience: 1-4years of experience in risk management, compliance, or internal audit. Experience in financial services, banking, or the relevant industry is a plus. Call HR SHRUTHI - 9008812627 Email ID - shruthic@thejobfactory.co.in
Posted 1 week ago
3.0 - 5.0 years
3 - 5 Lacs
Gurugram
Work from Office
Role & responsibilities: Previous working Knowledge of FCU and Hunter tool would be added advantage. Identifying application inconsistencies and detecting suspicious applications across multiple channels Review applications referred due to rules defined in Hunter to decision applications across multiple channels. Knowledge and understanding of Bureau and Trans Union CIBIL report Review the cases with regards to KYC or any document attached and identify fraud / risk if any and to highlight Review Income documents & identify in case of fudged documents This would require Outbound calling to detect Fraud To detect fraudulent activity and take appropriate action to reduce financial loss Actively work with internal and external stake holders to share trends on the recent fraud practices and share recent trends with Management. Job specific skills: Filter suspicious applications basis rules defined in Tool (Hunter) Identify Inconsistencies at the application level for applicants Knowledge of working on HUNTER mandatory Knowledge and understanding of Bureau and Trans Union CIBIL report Ability to resolve complex problems with minimal guidance Excellent writing, interpersonal, and communication skills Ability to excel in a fast-paced environment with multiple priorities. Proficient in Microsoft Excel, PowerPoint, and Word Ability to communicate with internal and external management in all levels and in all aspects of acquiring. Knowledge of KYC understanding and identification would be an added advantage Should be well-versed with RBI guidelines Should be having good knowledge on market fraud cases and should be able to detect fraudulent documents
Posted 1 week ago
1.0 - 5.0 years
2 - 3 Lacs
Mumbai Suburban, Mumbai (All Areas)
Work from Office
Hiring for "Fraud Analyst" Chat process Exp. AML /KYC /Fraud /Dispute experience mandatory Salary - 28K Inhand + incentives 5 days working with any 2 week off Graduation mandatory "Immediate joiners" HR Sangeeta 7693928266 Required Candidate profile Candidate must have experience in KYC/AML /Fraud / Dispute Excellent written and verbal communication AML /KYC/Fraud/Dispute experience required Graduation mandatory Immediate joiners required
Posted 1 week ago
1.0 - 6.0 years
3 - 4 Lacs
Mumbai, Mumbai Suburban
Work from Office
We are hiring for Aml/Fraud/Kyc Executives Graduate or undergraduate both can apply with 6 months experience in banking 5 days working 1 way cab location- Malad Immediate joining HR Arti 9522754537 Required Candidate profile Excellent verbal and written communication is required banking experience is mandatory
Posted 1 week ago
2.0 - 5.0 years
1 - 5 Lacs
Mangaluru
Work from Office
Jd Agents in this role are responsible for managing chargebacks, Ethoca alerts, order processing, and minor billing escalations Chargeback Management: ?? Review and respond to chargeback claims in a timely and accurate manner, compiling required documentation and evidence to dispute unauthorized claims where applicable ?? Monitor chargeback trends, escalate high-risk cases, and identify potential fraud patterns to help reduce future disputes Ethoca Alerts: ?? Act on Ethoca alerts swiftly to reduce potential financial impact by proactively addressing fraudulent transactions and unauthorized purchases ?? Document Ethoca cases and escalate unresolved issues to HQ Order Processing: ?? Process customer orders accurately and efficiently, ensuring that order details are correct, payments are verified, and transactions comply with company policies ?? Monitor order completion, manage any related follow-up tasks, and address issues affecting order processing Billing Escalations: ?? Handle minor billing escalations from agents, such as adjustments, refunds, or account inquiries, ensuring a satisfactory resolution within established SLA timelines Documentation: ?? Accurately log and update records for all chargeback cases, Ethoca alerts, order transactions, and billing escalations ?? Maintain organized and up-to-date documentation to support reporting and ensure data integrity Reporting and Feedback: ?? Generate reports on chargeback rates, Ethoca alert activity, order volume, and billing escalations to highlight trends, patterns, and potential areas for improvement ?? Provide feedback to the finance and fraud prevention teams on common chargeback causes or recurring billing inquiries Core Requirements Experience: Previous experience in billing, finance, or a similar administrative support role; familiarity with SaaS or subscription-based services is preferred Attention to Detail: High accuracy and attention to detail in processing orders, handling chargebacks, and addressing billing issues Communication Skills: Clear and professional written and verbal communication skills to handle billing inquiries and chargeback documentation Organizational Skills: Strong ability to prioritize and manage multiple financial and administrative tasks efficiently Technical Aptitude: Basic understanding of billing platforms, payment gateways, and chargeback processes Desired Skills Fraud Prevention Awareness: Familiarity with fraud prevention processes, chargeback rules, and Ethoca alert management Billing Systems and Financial Software: Experience working with billing systems or financial software to manage transactions and resolve billing inquiries Analytical Skills: Ability to identify trends in chargebacks, alerts, and billing escalations, providing actionable insights to support fraud prevention and customer satisfaction Performance Metrics Agents Will Be Evaluated On The Following KPIs Chargeback Response Rate: Timeliness and effectiveness in managing chargeback claims Ethoca Alert Handling: Prompt and efficient resolution of Ethoca alerts Order Accuracy: Accuracy in processing orders and maintaining transaction records Billing Resolution Time: Efficient handling of minor billing escalations within SLA requirements Error Rate: Minimal errors in documentation, order processing, and financial transactions
Posted 1 week ago
1.0 - 6.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Dear Candidates, Huge Opening for Fraud investigation/ Risk investigator Sal up to 7.5lpa Job Responsibilities: Monitor fraud queues to eliminate the fraud risk from the customer accounts and ensure risky transactions are stopped Conduct thorough investigations using internal tools to detect fraudulent activity Review chargeback data to identify meaningful patterns Provide insights on fraud trends for different Toast fintech products Discuss and work on the escalations to provide best solutions for customers Suggest and implement improvements to existing fraud SOPs and methodologies Provide insights to Data Analyst, Product and Engineering Teams to improve the existing fraud tools and procedures. Roles : Risk Assessment & Management. Fraud and Financial Crime Prevention. Internal Controls and Monitoring. Reporting and Documentation. Fraud and Financial Crime Prevention. Liaison with Regulators and Auditors. Risk Mitigation Strategy Development SAR/ATO/MONEY MULE Desired Candidate Profile: Possess good analytical skills - detail oriented Possess good communication skills, both oral and written With min 1 years Exp and above Mandatory Have a good attitude - should be committed to the work Work Location Bangalore Looking for International Banking Experience Qualifications & Experience: Education: Graduate with Exp can apply Experience: 1-4years of experience in risk management, compliance, or internal audit. Experience in financial services, banking, or the relevant industry is a plus . Call HR Sameera-9900975043(Whatsapp OR Call) Email ID sameera @thejobfactory.co.in
Posted 1 week ago
4.0 - 8.0 years
0 Lacs
noida, uttar pradesh
On-site
About Biz2X Biz2X is the leading digital lending platform, enabling financial providers to power growth with a modern omni-channel experience, best-in-class risk management tools, and a comprehensive yet flexible Servicing engine. The company partners with financial institutions to support their Digital Transformation efforts with Biz2X's digital lending platform. Biz2X solutions not only reduce operational expenses but also accelerate lending growth by significantly improving client experience, reducing total turnaround time, and equipping relationship managers with powerful monitoring insights and alerts. Key Responsibilities: You will be responsible for building credit risk models, driving underwriting and credit decisions, and ensuring optimization across risk, pricing, and business growth. You'll play an important role in shaping our lending products and processes, ensuring they are built on a solid foundation of prudent risk management. - Credit Decisioning: Leverage or build advanced credit risk models (functional rule-based/heuristics and machine learning models) and lead critical credit decisions. - Policy Development: Assist in drafting a detailed risk policy for the business loan business and closely monitor the adherence to the same. - Data Utilization: Work extensively with Credit Bureau, Bank statement, financial data. Identify and evaluate alternate data features to explore credit expansion opportunities. - Team Development: Coach and mentor younger team members to create a world-class credit team both in functional credit analysis and machine learning-based models. - Reporting and Monitoring Systems: Drive robust monitoring and alerting systems for early warning signals of delinquencies in the portfolio, ensuring agility in decision-making. Perform Root cause analysis and present those to stakeholders in a timely fashion. - Underwriting: Responsible for managing the underwriting operations and performing risk assessment for various policies. You Should Apply If You: - Risk professional with 4+ years of experience across a bank/NBFC with experience across retail-individual and retail business (micro-businesses) underwriting/fraud/risk/collection. - Strong hands-on experience and expertise in building Machine Learning-based underwriting statistical models. - Deep domain/functional knowledge in credit underwriting/credit analysis. - Proven experience in underwriting risk management in the fintech or financial services industry, with a focus on credit risk. - Strong knowledge of fintech products, unsecured lending products, services, and technologies, as well as the regulatory landscape governing the industry. - Experience in Product and Credit Policy formulation, Collections and Recovery, Fraud, and Operational Risks. - Exceptional analytical and problem-solving skills, with the ability to assess complex situations and make sound decisions. - Strong leadership capabilities with the ability to build and lead a high-performing risk management team. - Excellent Analytical and Data Science capabilities. Apply on - https://app.intalent.ai/biz2credit/recruitment/candidate/new/366,
Posted 1 week ago
10.0 - 14.0 years
10 - 17 Lacs
Bengaluru
Work from Office
Role Manager/Sr. Manager Should have 10+ years experience of operation management in fraud /risk investigation / banking customer service process Experience in Managing team of 20+ employees in blended process of voice and back-office operations in any banking related process Build strong team relationship within and across teams Ensuring compliance with regulatory standards. Ensuring compliance with company/client policies and guidelines. Responsibilities Analyzing team performance, manage all administrative task and provide coaching and feedback to team to deliver strong results Manage team performance, conduct one on ones and provide constructive feedback to the team on improvement areas Monitors numerous real-time queues related to credit card / debit card, check and online transactions across all products (checking/savings, credit cards, loans and Investment accounts) Responsible for all aspects of reviews as it relates to lending and credit card applications, account openings, fraud referrals, and the review of transactional activity; inbound/outbound calls to confirm activity Maintains or exceeds established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses Contacts and effectively communicates with customers and internal partners to ensure all SLAs are achieved with little or no supervision. Conducts analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity Work Timings: the process is running in 3 shifts (Should be flexible to cover all).
Posted 1 week ago
4.0 - 9.0 years
0 - 3 Lacs
Hyderabad, Pune, Bengaluru
Work from Office
Job Description :Must have skills : We are hiring for a Fraud Modelling Data Scientist role (Band B2/C1/C2) with strong experience in fraud detection, predictive analytics, and machine learning. Location: Pan India. Strong experience in fraud detection modeling , predictive analytics, and risk modeling Expertise in XGBoost , LightGBM , Random Forest , or similar algorithms Skilled in Python , SQL , and feature engineerin Proven track record in model development, validation, and deployment Please acknowledge the receipt of my email and confirm the following information. Current CTC: Expected CTC: Notice Period: Current Location: Preferred Location: Counter offer: Contact No. (Please mention alternative contact, if any):
Posted 1 week ago
5.0 - 10.0 years
2 - 6 Lacs
Vijayawada
Work from Office
Job Title: Investigation Specialist Company Name: Kinara Capital Job Description: The Investigation Specialist will be responsible for conducting thorough investigations related to compliance, fraud, and operational discrepancies. This role requires analyzing data, interviewing stakeholders, and preparing reports to support findings. The Investigation Specialist will also collaborate with other departments to ensure adherence to company policies and regulatory requirements. Key responsibilities include identifying trends, documenting investigation processes, and recommending corrective actions to mitigate risks. Skills Required: - Strong analytical and problem-solving skills - Excellent attention to detail - Proficient in data analysis and reporting - Strong communication and interpersonal skills - Ability to work independently and as part of a team - Familiarity with compliance regulations and investigative procedures Tools Required: - Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) - Knowledge of data analysis tools and software - Familiarity with case management systems - Experience with database management systems - Understanding of investigative techniques and methodologies
Posted 1 week ago
1.0 - 6.0 years
3 - 3 Lacs
Mumbai, Mumbai Suburban, Mumbai (All Areas)
Work from Office
Urgent Hiring for Fraud Analyst Experience- Minimum 6 Months on paper experience in Email or as a AML Analyst OR Fraud Analyst Undergraduate can apply. Shit- 24/7 , Any 9 hours, Package - 4.5 Lpa Immediate joiners. connect on HR Arti 9522754537 Required Candidate profile Excellent written and verbal communication is required 6 months experience is mandatory in banking AML or FRAUD Analyst graduate and undergraduate both can apply
Posted 1 week ago
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