Key Roles & Responsibilities Primary Role Description: - 1. Coordinate with interior vendor for fit out for closure of snags. 2. Ensuring timely delivery & installation of water dispenser, projector, broadband, stationery & printed material, stamps and issuance of petty cash in the branch office. 3. Ensuring material movement, handover of premise to new office in case of relocation. 4. Identifying branch related work, adherence of admin SOP, and other required items in the branch by having periodic video / telephone call with each BM and take appropriate action thereafter. 5. Timely repair of routine repair & maintenance in the branch by coordinating with BM & vendor 6. Ensuring timely scheduled maintenance of air conditioners, water level in inverter, pest control and other critical equipment. 7. Verification of available assets as per FAR and ensuring tagging of assets. 8. Ensuring timely delivery of stationery and printer cartridges and other material time to time. 9. Timely submission of service bills to billing team for payment to the vendors. 10. Timely closure of branch related issues. 11. Interacting with BM through video /telephone calls in periodic intervals to identify the requirement in the branch. 12. Circulate the MOM for the discussion. 13. Take feedback from BM on Admin support. 14. Timely closure of branch audit points. 15. Periodic inspection through video/voice calls/physical verification of compliance board. 16. Ensure adherence of Admin SOP in the branch. Key Roles & Responsibilities: 1. Updating daily task tracker, air conditioners quarterly preventive maintenance status, updated branch list, broadband status etc. 2. Cost optimization in branch related repair & maintenance work. Coordinate & engage owner to get the work done for their scope of work. Sourcing of cost effective vendors for day to day work. Monitoring & controlling cost in stationery, printer cartridges, Guest house at local level. Key Requirements Education & Certificates Graduation Key Requirements - Experience & Skills 2-5 years in same/similar industry Must be fluent in Tamil How to contact? Interested Candidate can share their resume at consultant.anjalijha@nivabupa.com with a headline "Profile for Admin"

Greeting form Niva Bupa! We are hiring Malayalam Language Expert for our Sales team. Do you have the energy and communication skills to connect with customers and drive sales? Join our dynamic Acorn team and grow your career in a fast-paced, people-focused environment. What You'll Do: 1.Make outbound calls to potential customers in their native language 2.Explain product features and benefits clearly 3. Build trust and encourage customers to take the right decision 4.Meet daily and monthly sales targets 5.Maintain call quality and accurate records Preferred candidate profile Must be fluent in Malayalam (speaking & understanding) Good communication in English or Hindi Experience in telesales or customer calling is preferred Strong persuasion skills and a customer-first attitude Minimum qualification: Graduation in any discipline Why Join Us? Friendly team and supportive management Attractive incentives and career growth Opportunity to work in your native language Training provided for the right candidates Work Location: Noida Industry: Health Insurance If you're excited to talk, sell, and help people in your language, we want you on our team! Interested candidate can share their updated resume on Consultant.anjalijha@nivabupa.com or whatsapp on 7430802568 (HR ANJALI) with a subject "Application for Malayaka user"

J ob description JOB PROFILE Position - Quality Analyst Department- Tele sales Location- Noida Key Roles & Responsibilities: 1. Quality Analyst will monitor and analyze business transactions to help establish the right behaviors and processes needed by the organization and will drive the Focus Group in the right direction by showing improvement in Calls Quality and Sales. 2. Develop and implement a comprehensive quality assurance strategy and framework specifically tailored for the Banca telesales channel for Digital SBY Health Insurance products. Define key quality metrics, performance standards, and evaluation processes. Stay abreast of industry best practices, regulatory requirements (IRDAI), and competitor QA approaches. 3. Collaborate with sales leadership, training teams, and other stakeholders to align QA initiatives with business objectives. 4. Lead, mentor, and develop a team of quality analysts, fostering a high-performance and collaborative work environment. Define individual and team performance goals and conduct regular performance reviews. Identify training needs within the QA team and facilitate relevant development opportunities.Ensure consistent application of QA processes and evaluation criteria across the team. Targets/KPIS/KRA 1. 50% Call Monitoring or Evaluation - The primary task of a QA in Call Center is call monitoring and sharing actionable insight. 2. 20% Dip Check- When the target is to find the specific type of failure that is key to the business. 3. 30% Coaching/Feedback - One on One feedback session about the outcome of the call monitored or audit findings SKILLS: Quality Assurance Telesales Quality Monitoring Health Insurance (Preferred) Banca Channel Experience Digital SBY Product Knowledge (Strong Advantage) Team Leadership Performance Management Feedback & Coaching Process Improvement Data Analysis & Reporting Stakeholder Management Compliance Communication (Written & Verbal) Problem-Solving Interested candidate can share their CVs with the subject line- CV for QA at 7430802568 (HR Anjali).

Primary Role Description The Relationship Manager in BROCA is responsible for developing and maintaining strong partnerships with external entities involved in distributing insurance products. They work to ensure smooth collaboration and the achievement of mutual business goals. Partner Relationship Management Product Knowledge Business Development Compliance and Regulatory Adherence Sales Support • Data Analysis Contract Negotiation Customer Service Key Roles & Responsibilities: A Relationship Manager in BROCA for insurance typically plays a crucial role in managing and enhancing the relationships between an insurance company and its third-party partners, such as brokers, agents, or financial institutions. Here's a job description for this role: Key Requirements Education & Certificates • Graduate & Post Graduate (In Any Field) Key Requirements - Experience & Skills Interpersonal Skills Negotiation Skills Product Knowledge Problem-Solving Customer Focus Primary Role Description The Relationship Manager in BROCA is responsible for developing and maintaining strong partnerships with external entities involved in distributing insurance products. They work to ensure smooth collaboration and the achievement of mutual business goals. Partner Relationship Management Product Knowledge Business Development Compliance and Regulatory Adherence Sales Support • Data Analysis Contract Negotiation Customer Service Key Roles & Responsibilities: A Relationship Manager in BROCA for insurance typically plays a crucial role in managing and enhancing the relationships between an insurance company and its third-party partners, such as brokers, agents, or financial institutions. Here's a job description for this role: Key Requirements Education & Certificates • Graduate & Post Graduate (In Any Field) Key Requirements - Experience & Skills Interpersonal Skills Negotiation Skills Product Knowledge Problem-Solving Customer Focus Share Resume on shraddha.parmar1@nivabupa.com

Role & responsibilities Achieve assigned annual target of the branch by driving sales across all customer segments- Business mix in terms of blended premium & no. of cases. Maintain cordial relationship across all ranks and files of the branch and resolve escalations with in TATs. Support NBFCs sales force in terms of various activities like o Joint sales calls to generate Leads Update branch manager on accurate records of referrals received from all constituents of the branch o Adhere to the TATs on first customer contact & follow ups from the date the lead is being registered o Service branch customers for any query. Regular product training / refresher to the sales force of the branch Ensure activation of NBFCs sales force on a weekly, fortnightly, and monthly basis Drive productivity by right advising of health insurance solutions Measure penetration across relationship manager, client base / branch base Update NBHI lead management system Engage in branch customer awareness program and explore every possible opportunity to bundle the health insurance proposition Create mindshare across branch leadership team Drive effectively the Reward and recognition programs launched for the bank staff Preferred candidate profile Must have exp into Banca/TPD/NBFC Prefer localites Perks and benefits CTC Upto 4.5 LPA + Performance Bonus Traveling Allowance and other Monitory Benefits Share Resume on Shraddha.parmar1@nivabupa.com

Key Roles & Responsibilities Primary Role Description • Managing NBFC partners of defined geography • To drive team of FLS for achievement of assigned targets • To Ensure visibility across all partners • To ensure healthy share of wallet across all partners • To maintain cordial relationship with partners Key Roles & Responsibilities: • Strong partner management skills & ability to manage multiple partners together • Maintain good relationship with NBFC partners. • Willingness to travel within the assigned cluster • Good communication skills both written and verbal • Ability to lead & develop high performing team Key Requirements Education & Certificates Min. Graduation • Key Requirements - Experience & Skills • Min. 4-5 year of experience in team handling role Share resume on shraddha.parmar1@nivabupa.com

Role & responsibilities To achieve sales targets using consultative sales approach, whilst ensuring service levels and customer satisfaction remain paramount. Responsible for sales targets through Inbound and outbound sales To manage personal workloads efficiently & create opportunities to achieve and increase sales, persistency and conversion targets. To ensure minimum phone statistic requirements are met. To ensure minimum productivity standards are met at all times. To use solution/consultative selling approach to provide the most appropriate recommendations for prospective Niva Bupa customers. Driving new sales. Delivery of revenue across all products. Providing world class customer experience. Needs to have a clear understanding of the internal and regulatory policies. Constantly driving results Preferred candidate profile Good Communication Skills in Malayalam and English 1-2 Years of experience in BFSI Max Age Upto 35 Perks and Benefits CTC Upto 4.0 LPA + Incentives Other Benefits Eligible Candidates can reach out at Mob No: 8970816362 E Mail: jeevan.n@nivabupa.com

Role & responsibilities Role & responsibilities To achieve sales targets using consultative sales approach, whilst ensuring service levels and customer satisfaction remain paramount. To meet sales targets through fulfilment of leads, generating own references and conducting onsite sales. Key Responsibilities (Mention a detailed description of key areas of focus, essential functions and primary responsibilities required to be performed by the incumbent to achieve business objectives) Create opportunities to achieve and increase sales, persistency and conversion targets. Key Measures of Performance GWP New GWP RenewalsTo ensure minimum number of sales calls per day are met Audit Findings To ensure minimum productivity standards are met at all times Referral Leads To use solution/consultative selling approach to provide the most appropriate recommendations for prospective Max Bupa customers. Providing world class customer experience - Demonstrate that you pay due regard to the interests of the customers and treat them fairly Driving new sales and revenue generation across all products Clear understanding of the internal and regulatory policies Strong communication and interpersonal skills Positive attitude and self motivation Accountability for managing their targets Preferred candidate profile Minimum Qualification Minimum Experience Graduation/ Post Graduation in any discipline from a recognized educational institute Minimum 1 year of experience is required in Direct sales in Insurance Perks and benefits CTC: 2.75 LPA to 4.0 LPA Attractive Incentives Health Insurance + Term Life Insurance 3000 Rs - Allowance per Month(T&C Apply) Eligible Applicants can reach out at Mail:- jeevan.n@nivabupa.com Mob:- 8970816362

Job Description: We are looking for an executive who knows how to speak Kannada or Malayalam along with fluency in Hindi and English and must be comfortable to work for Customer service & cross-sales dept. Job location: Noida, Sector-59 Key Roles & Responsibilities Primary Role Description: We are seeking a highly motivated and experienced individual from a medical background to join our team as a Medical Claims Call Center Representative. In this role, you will be responsible for handling inbound customer calls related to claims and the rejection of claims. Your primary focus will be to provide exceptional customer service while resolving customer inquiries and concerns effectively. Key Roles & Responsibilities: Answer incoming customer calls in a professional and timely manner. Assist customers with inquiries including medical claims and rejections. Provide accurate and detailed information about claim procedures, documentation requirements, and coverage. Investigate and resolve customer concerns, ensuring high levels of customer satisfaction. Collaborate with internal departments, such as claims processing to address and resolve complex issues. Maintain thorough and up-to-date knowledge of products, medical billing codes, and claim processes. Document customer interactions and update customer records accurately in the system. Identify and escalate critical or unresolved issues to the appropriate department or supervisor. Adhere to company policies, procedures, and compliance guidelines. Key Requirements: Education & Certificates Graduate in any discipline Key Requirements - Experience & Skills A minimum of 1-3 years of experience in a call center environment, preferably in a healthcare or medical insurance setting. Strong knowledge of medical terminology, insurance claim procedures, and billing codes. Ability to contribute to revenue basis cross sell. Excellent verbal and written communication skills. Ability to handle high call volumes and prioritize customer needs effectively. Strong problem-solving and decision-making abilities. Attention to detail and accuracy in data entry and documentation. Exceptional customer service skills with a friendly and professional demeanor. Proficiency in using computer systems, including customer relationship management (CRM) software and Microsoft Office Suite. Ability to work effectively in a team-oriented environment. Flexibility to work shifts as per business requirements. Interested candidate can share their CV on 7430802568 along with the subject CV for Kannada user/Malayalam user

Greetings from Niva Bupa! JOB DESCRIPTION JOB SUMMARY: Sourcing sales opportunities through outbound calls to the customers by analyzing their needs. KEY RESPONSIBILITIES: MEASURES of SUCCESS: • Productivity • Outbound calling • Identifying customer needs & proposing suitable products that • Efficacy • Business generated fit their requirement • Need creation amongst customers • Looking for references in immediate family for business opportunities • Respond to customer queries in a timely and accurate way over the call QUALIFICATION & EXPERIENCE: • Should be Graduated • Minimum 1year work exp. • Maintaining daily sales report and share with respective TL/Manager • Sales is a must • Generate maximum sales for the company KEY COMPETENCIES & SKILLS REQUIRED KEY STAKEHOLDERS • Internal: • Born to sell • High on energy • External : • Fluent Communication • Excellent communication and problem-solving skills • Multi-tasking abilities Interested candidates can walk-in for the interview. Address: Second floor, Logix Infotech Park, Sector-59 Noida To meet HR Anjali

JOB PROFILE Position- Assistant Manager Department Customer Service Location: Noida, Sector-59 Key Roles & Responsibilities Primary Role Description: - The Customer Service Assistant Manager is responsible for assisting the Operations Manager / Sr. Operations Manager in managing the day-to-day operations by ensuring all issues are being handled in the required timeframe and the adequate resources supporting the Customers. He/She will also be responsible to provide suggestions and assist in making sound decisions based on data driven facts to help the operations team improve their performance, processes, and delivery of key performance indicators. It is also a key role in helping attain efficiency and to optimize performance in order to be more effective in the day to-day operations. He/She will lead, coach, develop and mentor a team of Customer Service Agents in the execution of their role in compliance with Company Policy and the Standard Operating Procedures ensuring the delivery of the highest quality of service. He/She will Supervise the allocation of work to Customer Service Agents and ensure they carry out their duties in line with the SOPs and quality customer service in line with the company standards. He/She will manage the Customer Service team ensuring that the department is running effectively to deliver business results through delivery of customer resolution at first place and customersatisfaction to achieve sustained and increment goals. Ensure tracking and closure of complaints and remediate the analysis to prevent recurrence of issues affecting customers. Key Roles & Responsibilities: Real-Time Monitoring: Oversee and manage real-time workforce performance and adherence. Track key metrics to ensure operational efficiency and address issues promptly. Operational Reporting: Develop, manage, and deliver comprehensive operational reports that provide insights into workforce performance and trends. Ensure reports are accurate and delivered on time. Scheduling: Create and maintain workforce schedules to ensure optimal staffing levels. Adjust schedules based on real-time needs and forecasts. MIS Management: Design, implement, and manage Management Information Systems (MIS) for effective tracking and analysis of workforce data. Data Analysis: Analyze workforce data to identify patterns, trends, and areas for improvement. Provide actionable insights to management. Process Improvement: Continuously seek opportunities to improve processes related to scheduling, reporting, and real-time monitoring. Stakeholder Communication: Communicate effectively with various stakeholders to provide updates and resolve issues related to workforce management. Compliance: Ensure all workforce management activities comply with company policies and regulatory requirements. Key Requirements: Education & Certificates Graduate from a reputed and UGC recognized university / equivalent global standard. Certificates: Relevant certifications in data analysis or workforce management (e.g., Certified Workforce Planning Professional (CWPP), Microsoft Certified Data Analyst Associate) are preferred. Skills: Outstanding Excel knowledge, including advanced functions and data manipulation. Hands-on experience with Power BI for data visualization and reporting. Experience: .Minimum of 3-5 years of experience in workforce management, real-time analysis, or a similar role. . Proven experience with scheduling software and MIS systems. Skills: . Expertise in Excel (pivot tables, VLOOKUP, macros) and Power BI (dashboards, data models). Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work under pressure and manage multiple priorities. Interested candidate can share their CV at consultant.anjalijha@nivabupa.com or 7430802568 (HR Anjali) with a subject CV with WFM.

Roles and Responsibilities Manage a team of sales professionals to achieve business targets through effective territory management, product knowledge, and customer engagement. Develop and maintain strong relationships with existing customers to increase retention rates and identify new business opportunities. Identify market trends, competitor activity, and customer needs to inform strategic decisions on product offerings and pricing strategies. Collaborate with internal stakeholders to resolve customer complaints, improve processes, and enhance overall service delivery. Analyze sales data to optimize performance metrics such as conversion rates, average order value (AOV), and gross margin.

JOB PROFILE Position- Team Leader Location- Noida Sector 64 Tele sales Team Leader/Sr. Team Leader Key Roles & Responsibilities Primary Role Description To manage a team of tele sales advisors To ensure targets are met on a monthly basis through inbound and outbound sales To be responsible for the management of direct reports, one to one review and performance reviews. Driving per advisor productivity and sales quality across outlined parameters Key Roles & Responsibilities: Be in charge of running and managing the team daily Understand all organizations products, services, procedures and guidelines and communicate same to all team members. Monitor calls to ensure that due procedures and quality standards are strictly adhered to Facilitate and organize training session for all agents and participate in recruitment of new team members Submit regular reports to management and seek new ideas and strategies to improve team performance Keep up with trends and happenings in the industry and ensuring adherence to industry standards Coaching, inspiring and motivating a sales team. A good understanding of the market dynamics in the respective sector. Coordinate with different departments to ensure Issuance of Policies Ensure self-target are also met (*Applicable for ARM) Key Requirements Education & Certificates Min 3-6 years Experience as a Team Leader on papers with experience of Health or Motor insurance domain) Drive productivity per advisor Attrition for the team Improving leads conversion Employee motivation & engagement Control the Loss ratio for the team by ensuring product mix in line to Organization objectives Driving sales quality through controlling policy cancellations/ endorsements Key Requirements - Experience & Skills High analytical proficiency Outbound Telesales Team handling experience Pro-active approach in issue resolution Good communication and Presentation skills Large BPO/ Telesales set up experience will be preferred Leading Change & Strategic Thinking Interested candidate can share their resume at consultant.anjalijha@nivabupa.com or 7430802568 (HR Anjali) with subject "CV for Team Leader- Telesales"

Key Roles & Responsibilities: Answer incoming customer calls in a professional and timely manner. Assist customers with inquiries including medical claims and rejections. Provide accurate and detailed information about claim procedures, documentation requirements, and coverage. Investigate and resolve customer concerns, ensuring high levels of customer satisfaction. Collaborate with internal departments, such as claims processing to address and resolve complex issues. Maintain thorough and up-to-date knowledge of products, medical billing codes, and claim processes. Document customer interactions and update customer records accurately in the system. Identify and escalate critical or unresolved issues to the appropriate department or supervisor. • Adhere to company policies, procedures, and compliance guidelines Key Requirements - Experience & Skills • A minimum of 1-3 years of experience in a call center environment, preferably in a healthcare or medical insurance setting. • Strong knowledge of medical terminology, insurance claim procedures, and billing codes. • Ability to contribute to revenue basis cross sell. • Excellent verbal and written communication skills. • Ability to handle high call volumes and prioritize customer needs effectively. • Strong problem-solving and decision-making abilities. • Attention to detail and accuracy in data entry and documentation. • Exceptional customer service skills with a friendly and professional demeanor. • Proficiency in using computer systems, including customer relationship management (CRM) software and Microsoft Office Suite. • Ability to work effectively in a team-oriented environment. • Flexibility to work shifts as per business requirements. Interested candidates can walk-in for the interview from 11 am till 1:30 pm from Monday to Friday and mention HR Anjali as reference. Interview address: Second floor, Niva Bupa, Logix Infotech Park, Sector-59, Noida

We're seeking Senior Talent Acquisition team members to join our growing team & help us build a high performing workforce. You'll be responsible for developing & executing innovative sourcing strategies, managing the full recruitment lifecycle & ensuring a positive candidate experience. Location: Gurgaon (Head Office) Roles Open basis experience: 3-5 Years - Individual Contributors 5-8 Years - Team Leads 8+ Years - Mid Level TA Leaders If you're passionate about Talent Acquisition & carry relevant experience in Insurance Hiring (Banca & Agency) / Corporate roles / Campus hiring /Special Projects (DEI etc), (Please mention respective interested role in the subject line along with current Fixed CTC)