Walk-in Interviews || Customer Service || Niva Bupa Health Insurance

Key Roles & Responsibilities:

• Answer incoming customer calls in a professional and timely manner.
• Assist customers with inquiries including medical claims and rejections.
• Provide accurate and detailed information about claim procedures, documentation requirements, and coverage.
• Investigate and resolve customer concerns, ensuring high levels of customer satisfaction.
• Collaborate with internal departments, such as claims processing to address and resolve complex issues.
• Maintain thorough and up-to-date knowledge of products, medical billing codes, and claim processes.
• Document customer interactions and update customer records accurately in the system.
• Identify and escalate critical or unresolved issues to the appropriate department or supervisor. • Adhere to company policies, procedures, and compliance guidelines

Key Requirements - Experience & Skills

• A minimum of 1-3 years of experience in a call center environment, preferably in a healthcare or medical insurance setting.

• Strong knowledge of medical terminology, insurance claim procedures, and billing codes.

• Ability to contribute to revenue basis cross sell.

• Excellent verbal and written communication skills.

• Ability to handle high call volumes and prioritize customer needs effectively.

• Strong problem-solving and decision-making abilities.

• Attention to detail and accuracy in data entry and documentation.

• Exceptional customer service skills with a friendly and professional demeanor.

• Proficiency in using computer systems, including customer relationship management (CRM) software and Microsoft Office Suite.

• Ability to work effectively in a team-oriented environment.

• Flexibility to work shifts as per business requirements.

Interested candidates can walk-in for the interview from 11 am till 1:30 pm from Monday to Friday and mention HR Anjali as reference.

Interview address: Second floor, Niva Bupa, Logix Infotech Park, Sector-59, Noida