The Position: Reporting to the QE Manager, the candidate will be responsible for ensuring on quality and on time delivery of test planning, test data preparation and execution activities in the delivery of Testing new or modified applications/systems across multiple platforms. The QA & Testing Associate analyst will be a high-performing individual who is methodical, inquisitive and has a passion for quality. They will partner with their Scrum Team and business colleagues on a journey of continuous learning and improvement to ensure ongoing optimisation of our test automation and execution capability in support of key strategic outcomes for our business. Working across our International Health IT Team to deliver successful quality product with a focus on SAFe Agile, while you work with individuals from across the world, with both in-person and remote teams. Main Duties / Responsibilities: Cover both functional and non-functional aspects of testing Be involved in the entire software delivery lifecycle Perform testing for API and Mobile application. Participate in test script review, monitor, and report defects to support continuous improvement activities for the end-to-end testing process Develop and execute test plans, test cases, and test scripts to ensure high-quality software delivery. Creating and executing test scripts in test management tool and reporting bugs Determine priority for test cases and create effective execution plans with maximum coverage Participate in PI & Sprint planning and other Agile ceremonies Develop skills in new automation tools to improve the automation penetration Contribute towards implementation of new ideas & solutions Adheres to the organizations Quality Engineering best practices and help to drive changes to achieve more efficiency Should Acquire deep knowledge and understanding of the overall application landscape. Required Skills and Experience: Bachelor s degree in computer science or a related discipline and at least two, typically five or more years experience in a system quality environment, or an equivalent combination of education and work experience 0 - 1 Yrs. experience in QE - Test Automation Training completed from reputed training institution in Functional and Automation Testing. Strong understanding of software testing methodologies and processes. Experience/Knowledge in testing web-based applications Knowledge on testing Mobile application and APIs. Functional Testing Skills Familiarity with Agile and Continuous delivery Good to have Knowledge on any automation tools Knowledge on API Knowledge on all phases of Test Cycles (Test Design, Test Reviews, Test Execution, Defect management & reporting) Broad knowledge of the Software Delivery Lifecycle with specific expertise of Software Testing Competent user of Microsoft office applications like Excel, Word, PowerPoint and Outlook Excellent written and oral communication skills Strong problem-solving and analytical skills Comfortable working independently or as part of a team Demonstrate accuracy and possess a keen eye for detail Desirable Skills and Experience Exposure to API through POSTMAN Exposure to Browser stack and any automation tool Exposure to test management tools like JIRA or any other tool. Program Language proficiency Knowledge on SQL

Senior QE Automation Engineer The Position: Reporting to the QE Manager, the candidate will be responsible for ensuring on quality and on time delivery of test planning, test data preparation and execution activities in the delivery of Testing new or modified applications/systems across multiple platforms. The Senior QE Automation Engineer will be a high-performing individual who is methodical, inquisitive and has a passion for quality. They will partner with their Scrum Team and business colleagues on a journey of continuous learning and improvement to ensure ongoing optimisation of our test automation capability in support of key strategic outcomes for our business. Working across our International Health IT Team to deliver successful Test Automation solutions enabling all methodologies with a focus on SAFe Agile, you will work with individuals from across the world, with both in-person and remote teams. Main Duties / Responsibilities: Responsible for delivering the QE Automation roadmap for each team Build maintain the automation for critical complex business applications Product understanding and creating test automation scripts for In-sprint regression testing Creating and executing test scripts in test management tool and reporting bugs Determine priority for test cases and create effective execution plans with maximum coverage Participate in PI Sprint planning and other Agile ceremonies Track report automation progress as per PI plan Develop skills in new automation tools to improve the automation penetration Contribute towards implementation of new ideas solutions Adheres to the organizations Quality Engineering best practices and help to drive changes to achieve more efficiency Identify Support Automation and DevOps opportunities; looking at efficiencies in In Sprint Automation as well as Regression as we develop our CI/CD pipelines Required Skills and Experience: Bachelor s degree in Computer Science or a related discipline and at least two, typically five or more years experience in a system quality environment, or an equivalent combination of education and work experience 5 - 9 Yrs. experience in QE - Test Automation 4 - 6 Yrs. Experience in Programming language like Java Experience in automation of web-based, mobile and API s Experience of test automation in BDD process Experience of developing custom automation solutions functions Experience of doing deep failure analysis to address automation failures Good experience of working in all phases of Test Cycles (Test Design, Test Reviews, Test Execution, Defect management reporting) Experience of running the test execution through CI/CD pipelines Knowledge of Health Insurance Industry Broad knowledge of the Software Delivery Lifecycle with specific expertise of Software Testing Proven experience of working within an Agile environment Broad knowledge of automated testing and modelling tools Good knowledge of different web browsers like Internet Explorer, Firefox, MS Edge, Chrome Competent user of Microsoft office applications like Excel, Word, PowerPoint and Outlook Excellent written and oral communication skills Strong problem-solving and analytical skills Comfortable working independently, leading a team or as part of a team Demonstrate accuracy and possess a keen eye for detail Desirable Skills and Experience Experience in web automation using other automation tools frameworks Codeless automation tools experience . ACCELQ added advantage Experience in implementation of CI/CD pipeline using Jenkins/Azure DevOps About The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Excited to grow your career We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. Role Summary: As a Fraud Analyst (Pre-Pay), within the Payment Integrity Department you will be directly supporting Cigna s affordability commitment within Cigna Internationals business. This role is responsible for identifying and preventing fraudulent, wasteful and abusive expenses from around the globe and supporting the Payment Integrity FWA Team with client reporting. Responsibilities: Manages Team mailbox and responds or directs enquiries appropriately. Acts as initial review point for (possible) fraudulent claims. Identifying claims with potential waste and abuse Provides initial review and research to help determine if claims require further investigation to determine possible fraudulent activity. Contact providers requesting documents and confirming information. Uphold documentation and process standards Partner with cost containment teams in other geographies to share best practices. Participate in projects to improve business processes. Ensure team savings are tracked and reported accurately. Partner with Payment Integrity teams in other locations to share FWA claiming schemes. Partner with Data Analytics team in building future FWA triggers automation. Support the production of investigation reports to internal and external stakeholders by compiling and storing evidence appropriately. Skills and Requirements: You should enjoy working in a team of high performers, who hold each other accountable to perform to their very best. Experience of fraud investigation strongly desired. Minimum of 2 years of health insurance or health care provider experience. Knowledge of claims coding, regulatory rules and medical policy. Medical/ paramedical qualification is a definite plus. Demonstrated strong organization skills. Strong attention to detail. Ability to quickly learn new and complex tasks and concepts. Critical mind-set with ability to identify cost containment opportunities. Excellent verbal and written communication skills. Ability to balance multiple priorities at once and deliver on tight timelines. Flexibility to work with global teams and varying time zones effectively. Confidence to deal with internal stakeholders and ability to work with a cross functional team. Strong organization skills with the ability to juggle priorities and work under pressure to meet tight deadlines. Fluency in foreign languages in addition to fluent English is a strong plus. About The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

QE Automation Engineer The Position: Reporting to the QE Manager, the candidate will be responsible for ensuring on quality and on time delivery of test planning, test data preparation and execution activities in the delivery of Testing new or modified applications/systems across multiple platforms. The QE Automation Engineer will be a high-performing individual who is methodical, inquisitive and has a passion for quality. They will partner with their Scrum Team and business colleagues on a journey of continuous learning and improvement to ensure ongoing optimisation of our test automation capability in support of key strategic outcomes for our business. Working across our International Health IT Team to deliver successful Test Automation solutions enabling all methodologies with a focus on SAFe Agile, you will work with individuals from across the world, with both in-person and remote teams. Main Duties / Responsibilities: Responsible for delivering the QE Automation roadmap for each team Build maintain the automation for critical complex business applications Product understanding and creating test automation scripts for In-sprint regression testing Creating and executing test scripts in test management tool and reporting bugs Determine priority for test cases and create effective execution plans with maximum coverage Participate in PI Sprint planning and other Agile ceremonies Track report automation progress as per PI plan Develop skills in new automation tools to improve the automation penetration Contribute towards implementation of new ideas solutions Adheres to the organizations Quality Engineering best practices and help to drive changes to achieve more efficiency Identify Support Automation and DevOps opportunities; looking at efficiencies in In Sprint Automation as well as Regression as we develop our CI/CD pipelines Required Skills and Experience: Bachelor s degree in Computer Science or a related discipline and at least two, typically five or more years experience in a system quality environment, or an equivalent combination of education and work experience 2 - 4 Yrs. experience in QE - Test Automation 2 - 4 Yrs. Experience in Programming language like Java 2 - 4 Yrs. experience in automation of mobile app testing with Appium (using real devices with emulators and Browser Stack) 2 - 4 Yrs. experience of REST API testing (Manual/automation using Postman and other tools using java). Experience of test automation in BDD process Experience of developing custom automation solutions functions Experience of doing deep failure analysis to address automation failures Good experience of working in all phases of Test Cycles (Test Design, Test Reviews, Test Execution, Defect management reporting) Experience of running the test execution through CI/CD pipelines Knowledge of Health Insurance Industry Broad knowledge of the Software Delivery Lifecycle with specific expertise of Software Testing Proven experience of working within an Agile environment Broad knowledge of automated testing and modelling tools Good knowledge of different web browsers like Internet Explorer, Firefox, MS Edge, Chrome Competent user of Microsoft office applications like Excel, Word, PowerPoint and Outlook Excellent written and oral communication skills Strong problem-solving and analytical skills Comfortable working independently, leading a team or as part of a team Demonstrate accuracy and possess a keen eye for detail Desirable Skills and Experience Experience in web automation using other automation tools frameworks Codeless automation tools experience Experience in implementation of CI/CD pipeline using Jenkins/Azure DevOps About The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Role Summary: In the Premium Representative role, you will be responsible for providing world class customer service to our clients. You will interact regularly with internal and external customers and partners (brokers, third party vendors) as it relates to client invoicing, account reconciliation and collections. This role requires analyzing client data to reconcile and resolve discrepancies. Responsibilities/Core functions: Manage assigned portfolio of complex client accounts Perform tasks related to collections processes and procedures Perform tasks related to review of client AR for preparation of necessary adjustments/disbursements to submit to processing team Research/respond to billing or payment inquiries within established turnaround times. Escalate issues as needed. Work with third party administrators, brokers and/or clients directly to reconcile accounts receivable Facilitate conference calls or meetings with internal and external parties Extensive research related to member eligibility and rate variances Prepare necessary adjustments to resolve member level discrepancies identified in reconciliation process Build effective relationships with internal and external partners Handle special billing or report requests Analyze client data utilizing various reports and resources Prepare and distribute Schedule A C tax forms Coordinate various activities to ensure compliance with tax regulations Competencies: Action Oriented Customer Focus Cross Cultural Sensitivity Client/Peer Relationships Drive for Results Learning on the Fly Organizing Perseverance Priority Setting Problem Solving Time Management Qualifications/Requirements: Previous work experience in a fast paced business environment Accounts Receivable experience a plus High School degree required; bachelor s degree preferred High level of initiative and leadership skills Ability to handle complex, difficult or escalated issues highly preferred Excellent organizational aptitude and high attention to detail Demonstrates responsiveness and a sense of urgency when dealing with internal and external clients highly preferred Team player with effective verbal and written communication skills highly preferred Strong analytical and problem solving skills highly preferred Ability to multitask and prioritize workload Microsoft Office with intermediate Excel and Access knowledge (V Look up proficiency, pivot tables and formulas) highly preferred About The Cigna Group

Role: The individual is responsible for providing clinical expertise and support to the health insurance business. This role requires a deep understanding of musculoskeletal (MSK) conditions, treatment options, the healthcare landscape in Asia, and ideally, another region (Europe, Middle East, Americas). The Consultant will work closely with clinical, network, claims, advocacy, marketing, and product development teams ensure the company s medical policies align with best practices and industry standards. Reports To: Associate Medical Director, APAC Responsibilities: Strategy: Contribute to the strategic direction and operational policies in the management of MSK rehabilitation. Clinical Expertise: Provide medical expertise on musculoskeletal conditions, treatments, and technologies. Stay updated on the latest advancements in MSK healthcare. Develop and maintain clinical guidelines and protocols for musculoskeletal claims. Provide subject matter expertise for other business divisions including Network, Payment Integrity, Marketing and Sales and Client Management. Utilization Management: Provide clinical review and assessment of MSK claims and pre authorizations. Identify potential fraud, abuse, or unnecessary medical services. Develop claim and pre authorization management guidelines for MSK conditions. Peer to peer discussions with medical professionals/physiotherapists. Member outreach and support for complex MSK cases and assist with navigating their MSK conditions. Product Development: Provide clinical input into the development of new MSK health insurance products. Develop product features and benefits to address the specific needs of the musculoskeletal population. Provider Network Management: Evaluate the quality and cost effectiveness of MSK healthcare providers (HCPs). Develop and maintain relationships with key MSK HPCs globally to improve customer experience and optimize cost containment efforts. Participate in provider network development and management activities. Regulatory Compliance: Ensure compliance with all relevant healthcare regulations and industry standards. Stay updated on regulatory changes and their impact on the MSK healthcare landscape. Education and Training: Conduct training sessions for internal staff, clients, members, and other relevant stakeholders on MSK health topics. Develop educational materials for customers and healthcare providers. Participate in industry conferences and seminars. Professional Requirements: Essential Master s degree in Physiotherapy. Active practicing license with the local regulatory body. Minimum 8 years of frontline clinical experience with good knowledge of medical procedures and treatments rendered in MSK related conditions. Strong clinical judgment and decision making skills. Proficiency in Microsoft Office, CRM, and database applications. Strong understanding of insurance principles and risk management. Fluent in written and oral English. Desirable Prior experience in the following areas of: Case Management Utilization Review Ability to interpret data and translate findings into business opportunities Ability to develop relationships across all levels of the Company, as well as externally. Experience working in a culturally diverse environment with a global team. Additional language capabilities. Experience in the health insurance industry. Knowledge of healthcare economics and cost benefit analysis. Personal Competencies: Strong interpersonal communication skills. Data analytical skills. Research and evidence appraisal skills. Ability to succeed in a highly matrix environment with competing priorities. Ability to work independently and self motivated. Growth mindset. Results driven, quick learner, and ability to establish creditability with varied audiences. About The Cigna Group

Job Objective: We are looking for an experienced Scrum Master to join our International Health portfolio in the Provider Relationship Manager Agile Release Train. The Scrum Masters primary focus will be to maintain an environment where the teams can deliver high quality, valuable software with a one team approach. The Scrum Master will typically focus on upholding the values of the SAFe framework, facilitating meetings and discussions, and removing blockers, so that the team can focus on product delivery. This Scrum Master will serve as the servant leader and coach of the Scrum team by removing impediments and helping the team remain successful, on schedule and continuously improve. Must have a sufficient understanding of technology to lead team members and help them overcome their development roadblocks. The Scrum Master must also understand business strategy and objectives and be able to ensure that development work is prioritized by business value and results align with objectives. Exercises considerable creativity, foresight, and judgment in conceiving, planning, and delivering initiatives. Uses deep professional knowledge and acumen to advise functional leaders. Recognized internally as a subject matter expert on Agile ways of working. Key Responsibilities: Facilitating PI Planning - They collaborate with other Scrum Masters and the Release Train Engineer (RTE), working actively with the team during PI planning. The Scrum Master assists in the preparation of PI Planning, ensuring that all necessary information is available to the team, writing draft PI Objectives, and identifying ART risks and issues, help teams create team PI objectives and review final plans and business value ensuring that they use good practices such as SMART criteria. Supporting Iteration Execution - Support Agile Teams during the iteration, increasing the likelihood of achieving its iteration goals and PI objectives, facilitating Team Events (Backlog refinement, Team Planning, Team Sync, Review and Retrospective), work within the ART cadence and collaborate with the PO and stakeholders. Improving Flow - The Scrum Master can significantly improve the team s flow of work, eliminating bottlenecks, delays, and waste. For this purpose, the Scrum Master will need to create, together with the team, a Kanban board that shows the workflow, having metrics to detect points of improvement, always taking quality into account. Building High-Performing Teams - Creating healthy Agile Teams is essential to creating high-value increments of working solutions. Agile Teams are small, cross-functional, and self-organizing. They are empowered to define and execute the work needed to accomplish the team s objectives and those of the ART. Everyone agrees that all increments should meet a shared and have a scalable definition of done. Creating an environment of psychological safety for team members to thrive. Improving ART Performance - Scrum Master help Agile Teams improve the overall ART performance facilitating cross-team collaboration, providing alignment between teams for objectives, vision and strategic themes and representing the team in the Coach Sync, PO Sync, and ART Syncs. Essential Qualities: Coach - The Scrum Master understands and educates the team on methods beyond Scrum, such as SAFe, Kanban, Flow, Built-in Quality, and more. Transparent - Help the team provide transparency by ensuring artifacts are inspected, identifying significant differences between expected and actual results, and detecting anti-patterns. Servant leader - Persuades rather than uses authority. As servant leaders, Scrum Masters focus on the needs of team members and those they serve, intending to achieve results aligned with the organization s values, principles, and business objectives. Mentor - Supports the personal development of team members, helping them gain a continuous learning mindset. Empathetic - Support the team by displaying an authentic understanding and concern for a team member s beliefs or feelings. Conflict navigator - Supports team members in resolving interpersonal conflicts, problem-solving, and decision-making. Preferred Skills/Experience: Experience in working in Health Insurance domain. At least 4 years of experience in a Scrum Master/Team Coach role. Any of the following certification: SSM (Certified SAFe Scrum Master) CSM (Certified Scrum Master) PSM (Professional Scrum Master) Second level Scrum Master Certification (CSP, PSM II) Knowledge of other agile frameworks: Kanban, XP, etc. Knowledge and/or experience with widely successful Agile techniques: User Story creation including Acceptance Criteria, TDD, Continuous Integration, Continuous Deployment, Pair Programming, Automated Testing, Agile Games. Experience applying a wide variety of well-documented patterns and techniques, example: Burndown techniques, Retrospective formats, handling bugs, etc. Excellent communication and mentoring skills. Hands-on experience with tools like Jira, Confluence, SharePoint, Mural. Ability to prepare and track team dashboards and plans in Jira. About The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

As a key member of our Customer Service Team, you will be the first point of contact for our global customers, providing unparalleled support via telephone, live chat, or email. Your responsibilities include: Ensuring first contact resolution and responding promptly to customer inquiries. Adhering to operating procedures and regulations in line with policy terms and conditions. Offering quality information regarding health benefits to customers. Monitoring turnaround times to ensure timely resolution of customer contacts. Building collaborative relationships with internal teams to optimize resources. Actively supporting team members and contributing to achieving operational goals. Performing ad-hoc tasks as required to meet business needs.

The Position: Reporting to the QE Manager, the candidate will be responsible for ensuring on quality and on time delivery of test planning, test data preparation and execution activities in the delivery of Testing new or modified applications/systems across multiple platforms. The Automation Engineer Analyst will be a highly skilled individual capable of performing both automation and functional/manual testing with a passion for quality. They will partner with their Scrum Team and business colleagues on a journey of continuous learning and improvement to ensure ongoing optimisation of our test automation capability in support of key strategic outcomes for our business. Working across our International Health IT Team to deliver successful Test Automation solutions enabling all methodologies with a focus on SAFe Agile, you will work with individuals from across the world, with both in-person and remote teams. Main Duties / Responsibilities: Leads and coordinates the test execution activities, which may involve manual or automated testing, or a combination of both. Build maintain the automation for critical complex business applications Product understanding and creating test automation scripts for In-sprint regression testing Creating and executing test scripts in test management tool and reporting bugs Determine priority for test cases and create effective execution plans with maximum coverage Participate in PI Sprint planning and other Agile ceremonies Track report automation progress as per PI plan Develop skills in new automation tools to improve the automation penetration Contribute towards implementation of new ideas solutions Adheres to the organizations Quality Engineering best practices and help to drive changes to achieve more efficiency Identify Support Automation and DevOps opportunities; looking at efficiencies in In Sprint Automation as well as Regression as we develop our CI/CD pipelines Required Skills and Experience: Bachelor s degree in computer science or a related discipline and at least two, typically five or more years experience in a system quality environment, or an equivalent combination of education and work experience 2 - 4 Yrs. experience in QE - Test Automation 2 - 4 Yrs. experience in automation of mobile app testing with Appium (using real devices with emulators and Browser Stack) 2 - 4 Yrs. experience of REST API testing (Manual/automation using Postman and other tools using java). 2 - 4 Yrs. Experience in Programming language preferably Java Good experience in SQL Experience of accessibility testing and automating accessibility checks Experience of test automation in BDD process Experience of developing custom automation solutions functions Experience of doing deep failure analysis to address automation failures Good experience of working in all phases of Test Cycles (Test Design, Test Reviews, Test Execution, Defect management reporting) Experience of running the test execution through CI/CD pipelines Broad knowledge of the Software Delivery Lifecycle with specific expertise of Software Testing Proven experience of working within an Agile environment Competent user of Microsoft office applications like Excel, Word, PowerPoint and Outlook Excellent written and oral communication skills Strong problem-solving and analytical skills Comfortable working independently, leading a team or as part of a team Demonstrate accuracy and possess a keen eye for detail Desirable Skills and Experience Experience in web automation using other automation tools frameworks Codeless automation tools experience Experience in implementation of CI/CD pipeline using Jenkins/Azure DevOps Knowledge of Health Insurance Industry Good to have experience in Salesforce testing Experience on Test Management tools like Zephyr About The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Overview Cigna International Health is initiating a project to modernise its portal and self-service application to bolster the expansion of our health businesses across the globe. We re actively seeking accomplished leaders to champion our vision and steer us towards building a mobile platform for serving Cigna s customers all over the world . We are seeking an experienced Software Engineer to drive our DevSecOps efforts in creating high-quality , scalable applications . The ideal candidate will engineer CI/CD solutions, produce clean code, and ensure successful delivery of software solutions aligned with business goals. Responsibilities Mentoring : Lead and mentor junior software development team members , fostering a culture of innovation, automation, collaboration, and excellence. Take active part in career development and performance of junior software development team members. Project Delivery: Execute software project s , ensuring they are delivered on time, within budget, and meet quality standards. Develop solutions using in test-driven methodology . Support and own the DevSecOps to ensure projects are aligned with standards and IT strategy . Architecture and Development: G uide the design principles, and development processes to ensure scalable, secure, and efficient solutions , collaborating with other senior leads. Operational Efficiency: Implement Dev Sec Ops to s treamline processes, tools, and workflows to optimize engineering operations and enhance productivity. Requirements Experience: Proven experience ( 6+ years) in a role within software development building pipelines for modern, cloud- native and digital applications . Technical Acumen: Extensive knowledge of software development methodologies, source code management strategies , design patterns , automation, and best practices . Ability to translate non-functional requirements such as availability, flexibility, stability, ease of maintenance and security . Technologies covered: AWS Cloud Services (API Gateway, CloudFront, Lambda, S3, EC2, VPC , DynamoDB and Cloudwatch ) . Experience with Terraform and/or any Infrastructure-as-Code tool . Experience in integrating with SAST and DAST tools for code quality and security. Experience in using containers and Kubernetes for hosting highly scalable applications on AWS EKS or any other Kubernetes engines. Experience with building and deploying application code with CI / CD pipelines using tools such as Jenkins, GitHub Actions, GitLab CI, Bamboo CI. Strong experience in Linux and Scripting languages such as Python to automate any redundant application components for faster path-to-production. Experience with working in agile teams and understood the concepts of iterative delivery, fail-early fail-fast, continued improvements. Leadership Skills: Good leadership, mentoring, and communication skills to guide and inspire junior technical team members. Education: Bachelor s or Master s degree in Computer Science , Software Engineering, or a related field. A ware of the concrete effects of architectural decisions - specifically microservice architecture - at the code level, in collaboration with other team members . Desirable Experience of using Jira About The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Job Description Summary Administers the installation of assigned client accounts, including, but not limited to: structure and billing set up, data base loading, ID card set up, benefit package build, and set up for client and broker website access. In addition, provides support to assigned accounts by responding to inquiries or resolving complex issues. Role Summary: The Account Installation Representative is responsible for implementing new business, maintaining renewals, maintaining changes to accounts and terminating clients. All client account set up are managed by the benefits team. This position requires critical thinking and technology driven, with critical need for attention to details, ability to multi-task in a fast paced environment and meet tight deadlines and turnaround times. Primary Responsibilities include but are not limited to: Administers the installation of assigned accounts, including, but not limited to: structure and billing set up, eligibility collection, data base loading and ID cards. Provides support to assigned accounts by responding to inquiries or resolving issues of concern Conduct detailed review of eligibility and plan benefit information Data base loading including, but not limited to; client coverage, premium, enrollment and benefit plan information Responsible for ID card distribution and maintaining all tracking tools as it pertains to the account installation Responsible for implementing benefit, premium and structure changes for existing clients Provide Sales/Account management support by responding to inquiries or resolving issues of concern Competencies: Action Oriented Customer Focus Drive for Results Learning on the Fly Organizing Priority Setting Problem Solving Time Management Qualifications: High School Degree or equivalent required Strong verbal and written communication skills required Ability to identify system enhancements for increased effectiveness. Experience using Microsoft Office Suite (Excel, Outlook, Word, PowerPoint, Access); Excel proficiency (vlookup, pivot tables) US or International Health Insurance knowledge preferred Prior Benefit Installation Experience a plus Good knowledge and understanding of Account Installation and business/operating processes and procedures About The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Job Objective: We are looking for an experienced Scrum Master to join our International Health portfolio in the Provider Experience Agile Release Train. The Scrum Masters primary focus will be to maintain an environment where the teams can deliver high quality, valuable software with a one team approach. The Scrum Master will typically focus on upholding the values of the SAFe framework, facilitating meetings and discussions, and removing blockers, so that the team can focus on product delivery. This Scrum Master will serve as the servant leader and coach of the Scrum team by removing impediments and helping the team remain successful, on schedule and continuously improve. Must have a sufficient understanding of technology to lead team members and help them overcome their development roadblocks. The Scrum Master must also understand business strategy and objectives and be able to ensure that development work is prioritized by business value and results align with objectives. Exercises considerable creativity, foresight, and judgment in conceiving, planning, and delivering initiatives. Uses deep professional knowledge and acumen to advise functional leaders. Recognized internally as a subject matter expert on Agile ways of working. Key Responsibilities: Facilitating PI Planning - They collaborate with other Scrum Masters and the Release Train Engineer (RTE), working actively with the team during PI planning. The Scrum Master assists in the preparation of PI Planning, ensuring that all necessary information is available to the team, writing draft PI Objectives, and identifying ART risks and issues, help teams create team PI objectives and review final plans and business value ensuring that they use good practices such as SMART criteria. Supporting Iteration Execution - Support Agile Teams during the iteration, increasing the likelihood of achieving its iteration goals and PI objectives, facilitating Team Events (Backlog refinement, Team Planning, Team Sync, Review and Retrospective), work within the ART cadence and collaborate with the PO and stakeholders. Improving Flow - The Scrum Master can significantly improve the team s flow of work, eliminating bottlenecks, delays, and waste. For this purpose, the Scrum Master will need to create, together with the team, a Kanban board that shows the workflow, having metrics to detect points of improvement, always taking quality into account. Building High-Performing Teams - Creating healthy Agile Teams is essential to creating high-value increments of working solutions. Agile Teams are small, cross-functional, and self-organizing. They are empowered to define and execute the work needed to accomplish the team s objectives and those of the ART. Everyone agrees that all increments should meet a shared and have a scalable definition of done. Creating an environment of psychological safety for team members to thrive. Improving ART Performance - Scrum Master help Agile Teams improve the overall ART performance facilitating cross-team collaboration, providing alignment between teams for objectives, vision and strategic themes and representing the team in the Coach Sync, PO Sync, and ART Syncs. Essential Qualities: Coach - The Scrum Master understands and educates the team on methods beyond Scrum, such as SAFe, Kanban, Flow, Built-in Quality, and more. Transparent - Help the team provide transparency by ensuring artifacts are inspected, identifying significant differences between expected and actual results, and detecting anti-patterns. Servant leader - Persuades rather than uses authority. As servant leaders, Scrum Masters focus on the needs of team members and those they serve, intending to achieve results aligned with the organization s values, principles, and business objectives. Mentor - Supports the personal development of team members, helping them gain a continuous learning mindset. Empathetic - Support the team by displaying an authentic understanding and concern for a team member s beliefs or feelings. Conflict navigator - Supports team members in resolving interpersonal conflicts, problem-solving, and decision-making. Preferred Skills/Experience: Experience in working in Health Insurance domain. At least 2 years of experience in a Scrum Master/Team Coach role. Any of the following certification: SSM (Certified SAFe Scrum Master) CSM (Certified Scrum Master) PSM (Professional Scrum Master) Second level Scrum Master Certification (CSP, PSM II) Knowledge of other agile frameworks: Kanban, XP, etc. Knowledge and/or experience with widely successful Agile techniques: User Story creation including Acceptance Criteria, TDD, Continuous Integration, Continuous Deployment, Pair Programming, Automated Testing, Agile Games. Experience applying a wide variety of well-documented patterns and techniques, example: Burndown techniques, Retrospective formats, handling bugs, etc. Excellent communication and mentoring skills. Hands-on experience with tools like Jira, Confluence, SharePoint, Mural. Ability to prepare and track team dashboards and plans in Jira. About The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

About US At CIGNA Healthcare we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We are devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. CIGNA Healthcare believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at CIGNA Healthcare will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! JOB PURPOSE The job holder is responsible of serving providers and insurance companies by determining requirements, answering inquiries, resolving problems, fulfilling requests and maintaining database. He/She is responsible for processing as per terms of benefits. He/She should provide accurate and relevant medical coverage details and maintain pre-approvals and claims processing as per the defined terms and policies of the organization. RESPONSIBILITIES AND DUTIES Processes claims from members and providers. Assists queries from providers and payers via phone calls or e-mails. Maintains files for authorizations and other reports. Assesses and processes claims in line with the policy coverage and medical necessity. Be fully versed with medical insurance policies for various groups / beneficiaries. May assist in training colleagues and asked to share knowledge. Accurately assesses eligibility within the policy boundaries. Monitors and maintains the claims processing as per the defined terms and policy of the organization. Achieves required processing targets assigned by the team leader on daily, weekly and monthly basis. Monitors the qualitative and quantitative measures for claims pre-approvals. Ensures compliance to any changes in terms of system parameters or process. Maintains quality as per framework for accuracy. Maintains productivity and responsiveness to the work allocated. Collaborate with other stakeholders / teams to resolve queries including complex queries. Actively support all team members to enable operational goals to be achieved. Meet or exceed Service Level Agreement requirements, team KPI(s), monthly quality audit scores and NPS (Net Promoter Score). Assessing and processing claims for medical expenses while always bearing in mind the importance of medical confidentiality. Accurate data input to the system applications. Positioning him/herself analytically and critically in the context of cost management and in respect of existing working methods. Following up own workload (volume and timing): keeping an eye on chronology and processing time of the work volume and taking suitable actions. Participate efficiently in processing the flow of claims: inform the supervisor about claims lacking clarity and about possible ways of optimizing the processes. A sustained effort towards high-quality claims handling, accurate reimbursements and fast transactions are important motivators. Monitor and highlight high-cost claims and ensure relevant parties are aware. Follow Claim Manual and SOP strictly, adjudicate claims according to benefit policies, and meet both financial/procedure accuracy and TAT target on claims adjudication. Adjust error claims according to actual situation. Well handle recoupment and reconciliation work, communicate with providers and members via call and email for collection and explanation. Work with cross function teams, such as Finance, CSR, Eligibility, Network, Client Management, etc. Ensure recoupment work go smoothly. Actively support Team Leader and work with claim colleagues to enable all operational goals to be achieved KNOWLEDGE, SKILLS AND EXPERIENCE At least 1-2 years of experience performing a similar role. Experience of working for an international company, preferred but not essential. Claims processing or insurance experience, preferred but not essential. Broad awareness of medical terminology, advantageous. Excellent organizational skills, capable of following and contributing to agreed procedure. Strong administration awareness and experience, essential. Strong skills in Microsoft Office applications, essential. First class written and verbal communication skills, essential. Ability to communicate across a diverse population, essential. Capable of working independently, or as part of a team. Good time management, ability to work to tight deadlines. Flexible and adaptable approach, sometimes working in a fast-paced environment. Passion for achieving agreed objectives. Confident in calling out when facing issues. Should be flexible to work in shifts and on staggered weekends for overtime. COMMUNICATIONS AND WORKING RELATIONSHIPS The job holder must ensure building strong effective relationships with all his matrix partners and demonstrating approachability and openness. He/ She must be able to foster strong internal and external communication standards. Education * : Graduate (Any) - medical, Paramedical, Commerce, Statistics, Mathematics, Economics or Science. Experience Range * : Minimum 1-2 years and up to 3 years of experience in processing of healthcare insurance claims. Foundational Skills Expertise in EU insurance claims processing Work Timings * : 7:30AM to 4:30PM IST(Flexible shift) Job Location *: Bengaluru (Bangalore) About The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Key Responsibilities & Accountabilities : Knowledge of Accounts payable, receivable and cash management. Manage Day-to-Day vendor and other payments post review of invoices and initiate payments on bank portal Knowledge of TDS, GST and other statutory compliances Closely work with other team members in terms of revenue and expense booking in the accounting ERP (Oracle) Support in monthly/quarterly financial closing activity in close co-ordination with accounting team Ensure appropriate financial documents and procedures are in place. Support until the finalisation all CHSI Audits Support and prepare monthly reconciliation reports like receivables, Payables and any adhoc reports Any other accounting related work for the Company and timely escalation of critical issues Knowledge / Experience / Skills: Postgraduate/Graduate qualification or equivalent qualification with 1-2 years of experience Good knowledge on accounting Journal entries Good verbal and written, presentation skills Demonstrates knowledge of MS excel, Word Knowledge of Oracle (Operating Knowledge of AP, AR, GL and FA Module) will be added advantage About The Cigna Group

Overview Cigna International Health is embarking on an ambitious journey to develop a state-of-the-art Global Healthcare CAPS (Core Administrative Processing Solutions) platform. This initiative is integral to driving the expansion of our health businesses worldwide. This is an opportunity to join a dynamic team at the forefront of global healthcare innovation and make a significant impact on Cignas growth. We are seeking a highly skilled and experienced Senior Full-Stack Developer with strong focus in .NET Technologies to join our dynamic development team. The ideal candidate will have a strong technical background in designing, developing, and maintaining complex software solutions. They will play a key role in ensuring the delivery of high-quality software systems using the latest technologies and frameworks, with a focus on SAS-based product development and agile ways of working. Responsibilities Design, develop, and maintain applications using C#, .NET Core, and ASP.NET Web Forms. Work with Oracle or SQL Databases to design and optimize database interactions. Develop user-friendly interfaces and responsive front-end components using Angular. Lead the design and development of SAS-based products, ensuring alignment with business requirements. Actively contribute in an Agile environment, participating in sprints, stand-ups, and retrospectives. Participate in the full software development lifecycle, including requirements gathering, system design, implementation, testing, and deployment. Collaborate with cross-functional teams to define, design, and deliver new features. Ensure deliverables meet quality and performance standards through agile best practices. Troubleshoot and resolve performance, scalability, and functional issues. Mentor junior developers and provide technical guidance to the team. Stay updated with the latest industry trends and best practices in software development. Requirements Experience: Proven experience of 6+ years in a role within software development with a strong technical focus on C# and .NET Core. Proficiency in ASP.NET Web Forms and building web-based applications. Hands-on experience with Oracle or SQL Server, including query optimization and database design. Strong experience in SAS-based product development, including integration and deployment. Proficiency in Angular or similar front-end frameworks. Solid understanding of software architecture and design principles. Prior experience working in an Agile development environment with knowledge of agile methodologies and ways of working. Strong problem-solving skills and attention to detail. Excellent communication and teamwork skills. Experience with cloud platforms like Azure or AWS. Knowledge of microservices architecture and containerization (e.g., Docker, Kubernetes). Experience with CI/CD pipelines and DevOps practices. Prior experience in the health insurance domain is highly desirable. Industry certifications are added advantage. Bachelor s degree in computer science, Information Technology, or a related field. About The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Accurately assess and categorize cases based on their nature and urgency. Sorting and allocation of claims first hand ensuring they are accurately assigned. Classification of data and support with reporting to line manager. Route cases to the correct queues within the queue management system. Ensure efficient and timely case assignment to the appropriate customer service and claim s handlers. Identify and escalate any potential SLA breaches across various queues. Monitor case volume and workload within the operational queues. Maintain accurate and up-to-date records within the system. Collaborate effectively with Team leaders and sites leads across all GIH sites Identify opportunities for process improvement within the Queue management workflow. Participate in team meetings and contribute to discussions on improving team efficiency and effectiveness. Able to work on night shift. About The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

This position will mainly provide support within Human Resources Operations Asia Pacific Team in managing the day-to-day payroll and benefits administration for India and other Asia Pacific regions to ensure payrolls being administered and authorised in line with internal payroll process control policies and comply with the local regulation requirements. This role has ability to work independently and with virtual team members day-to-day. Key Responsibilities: Support the Human Resources Operations Asia Pacific Lead with the day-to-day payroll management mainly for India and other Asia Pacific markets when required. Partner with our third-party payroll provider effectively to ensure accurate payments, reports and returns are being delivered timely to respective stakeholders. Prepare the statutory calculations and reporting per respective markets requirements. Liaise closely with Finance, HR team and other internal teams to ensure a smooth delivery of service between departments and working to always achieve best practice. Act as Initial point of contact for employees in relation to the administration of both payroll and employee benefits and demonstrate the confidence and knowledge to bring any queries to a satisfactory and timely resolution. Ensure the relevant HR database is up-to-dated, accurate and complies with local regulations. Provide guidance and advice to HR team or employees in e-portals when required. Assess continually the effectiveness of our payroll policy and process framework and proactively make recommendations for improvement on process streamline or automation to enhance employee s experience. Administrate a range of employee benefits ensuring accurate payroll deductions are gathered with regular and prompt reporting to third-party providers (e.g. pensions, medical, various insurances, tax etc). Provide customer service support to internal customers including developing communication tools and updating internal IRIS page. Support auditing of payroll data within the payroll team to maintain data integrity. Administer invoices by reconciling, tracking and obtaining authorisation within agreed timescales. Handle any ad-hoc assignments as required. Required Skills/Experience: Undergraduate in any discipline who is passionate in making an impact to our employees by creating a differentiated employee experience Solid experience in day-to-day processing of India payroll is a must; relevant experience in managing Asia Pacific payroll is preferred High proficiency in Microsoft Office in particular for Excel, PowerPoint and Word Workday HR System experience is definitely an advantage Organised, proactive and detail orientated High level of learning agility in a fast-paced environment Demonstration of good inter-personal capability and detail-orientation Strong communication skills in Hindi and English About The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Overview Cigna International Health is initiating a project to modernise its portal and self-service application to bolster the expansion of our health businesses across the globe. We re actively seeking accomplished leaders to champion our vision and steer us towards building a mobile platform for serving Cigna s customers all over the world. We are seeking an experienced Software Engineer to drive our front-end software development efforts in creating high-quality web and mobile solutions. The ideal candidate will engineer technical solutions, produce clean code, and ensure successful delivery of software solutions aligned with business goals. Responsibilities Technical Leadership: Provide direction and be responsible for the output of frontend discipline within the application development. Implement software engineering strategy, ensuring that it aligns with the overall business and product objectives. Own the frontend application development capability for our web portal solution aligned with the product vision as defined by the solution product owner. Contribute to the definition of applications development policies, standards, and procedures. Mentoring: Lead and mentor junior software development team members, fostering a culture of innovation, automation, collaboration, and excellence. Take active part in career development and performance of junior software development team members. Project Delivery: Execute software projects, ensuring they are delivered on time, within budget, and meet quality standards. Develop solutions using TDD methodology. Execute project plans and application designs to ensure projects are aligned with standards and IT strategy. Architecture and Development: Guide the design principles, and development processes to ensure scalable, secure, and efficient solutions, collaborating with other senior leads. Operational Efficiency: Implement DevSecOps to streamline processes, tools, and workflows to optimize engineering operations and enhance productivity. Requirements Experience: Proven experience (6 years) in a senior role within software development for web portals and user interfaces, with a strong technical background. Technical Acumen: Extensive knowledge of software development methodologies, source code management strategies, design patterns, DevOps, automation, and best practices. Ability to translate non-functional requirements such as availability, flexibility, stability, ease of maintenance and security. Technologies covered: Strong experience in implementing software using ReactJS framework, TypeScript, web servers, relational and non-relational databases, testing strategies. Experience with a cloud platform such as AWS and the services available in there to build and host the applications. Key services: S3, Lambda, CloudFront, API Gateway, DynamoDB / RDS, IAM, KMS. Experience with ECS/EKS, Docker and Kubernetes are an advantage. Experience with building Infrastructure as Code using Terraform or CloudFormation is an advantage. Experience with building and deploying application code and configured CI/CD pipelines using tools such as Jenkins, GitHub Actions, GitLab CI, Bamboo CI. Experience with working in agile teams and understood the concepts of iterative delivery, fail-early fail-fast, continued improvements. Leadership Skills: Good leadership, mentoring, and communication skills to guide and inspire junior technical team members. Education: Bachelor s or Master s degree in Computer Science, Software Engineering, or a related field. Optional: Global and regulatory landscapes: Understanding and experience of working practices across multiple geographies. Experience with regional nuances such as tax rules, regulatory interfaces, multi-currency, multi-language etc is an advantage. Aware of the concrete effects of architectural decisions - specifically microservice architecture - at the code level, in collaboration with other team members. Desirable Experience of using Jira About The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Job Description Salesforce Developer As a Salesforce Developer you will be joining the team supporting and developing the Salesforce application in use by the International Health Delivery Services - Global team. Your role, as part of an Agile Scrum team, will include ensuring the system is healthy and configuring customising Salesforce to meet new business requirements. You will join a global team that is going from strength to strength, designing and building solutions that are the driving force behind the growth of the business. About You: You re the type of person that is always looking to learn and embrace existing and emerging integration capabilities/approaches. You re passionate about all things technology and keep up to date with the latest industry trends and products. You re the type of person that loves the challenge of solving complex technical problems by thinking outside the box. A normal day looks like: Developing customised solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements and company goals. Managing daily support and maintenance of the Salesforce instance, and conduct long-term improvement operations to ensure function, health and compliance. This can include user management, report and dashboard creation, issue investigation. Analysing requirements to ensure information is complete and determine complexity. Ideally use out-of-the-box functionality - determine what different design options exist and highlight any compromises. Collaborating with other technology teams to facilitate interfaces between Salesforce and other systems. Communicating with business partners to set expectations and negotiate when needed, explain complex technical issues and produce technical documentation. Work with the Agile Team to ensure internal communication is maintained to ensure efficient operation. Ensuring that solutions adhere to Salesforce best practices and leverage standard functionality where possible. Ensuring any developed solutions are written to be maintainable, scalable, testable and deployable. Ideally you ll have experience with: Salesforce Service Cloud and/or Health Cloud Salesforce Administrator declarative development - Process Builders, Workflow, Validations, Object Model, Security Model Apex, Triggers, Visualforce, Lightning Aura/LWC Calling external REST/SOAP APIs and web services from Salesforce UI development: .js, .css, Bootstrap Copado , VS Code, JIRA/ADO Salesforce Certified Administrator Would be useful to have knowledge of other object oriented development language(s) such as Java SQL Scripting Agile development methodologies (such as SAFe) About The Cigna Group

Cigna is a global health services company dedicated to improving the health and well-being of those we serve. Through our divisions, Cigna Healthcare and Evernorth Health Services, we provide a wide range of services and solutions that enhance the lives of our clients, customers, and patients. Part of Cigna Healthcare, International Health delivers a diverse range of health services and solutions globally, ensuring access to quality care and support. Our International Health Technology team is at the forefront of technological innovation, ensuring seamless integration of systems and processes across global operations. We leverage advanced technologies to enhance service delivery and support strategic goals, meeting the evolving needs of our international community. Role Overview We are seeking an experienced Enterprise Architect who will play a crucial role in supporting the development and implementation of enterprise architecture strategies that align with business goals. This role involves collaborative efforts with senior architects and stakeholders to ensure the seamless integration of systems and processes, thus driving technological innovation within the organization. Key Responsibilities Assist in aligning IT initiatives with business strategy, ensuring that technology solutions support overarching business objectives and contribute to long-term success. Support the establishment and enforcement of architectural standards and governance policies, ensuring compliance with industry best practices and regulatory requirements. Assist in adopting and integrating emerging technologies, ensuring investments support the architecture runway and enhance the organizations technological capabilities. Help translate business needs into actionable technical solutions by collaborating with cross-functional teams and leveraging advanced technologies. Recommend enhancements to existing solutions for improved efficiency, scalability, and performance. Assist in developing and maintaining governance frameworks to ensure consistent application of architectural principles and practices. Work closely with senior architects and team members for seamless integration of new systems and processes, ensuring minimal disruption to operations. Maintain and update architectural documentation, ensuring that all architectural artifacts are accurate, up-to-date, and accessible to relevant stakeholders. Apply SAFe principles to support agile transformation initiatives, emphasizing lean-agile leadership, technical agility, product delivery, enterprise solution delivery, and portfolio management. Support the Enterprise Architecture framework using tools like LeanIX, ensuring accurate and up-to-date architectural data and insights that inform decision-making. Identify and assess technology risks, and develop mitigation strategies to ensure the security, reliability, and resilience of IT systems. Foster a culture of innovation by exploring and recommending new technologies and methodologies that can enhance the organizations IT capabilities and drive competitive advantage. Required Skills and Qualifications Strong understanding of data governance, digital transformation, and integration architecture prevalent in the health insurance industry. Excellent communication skills for conveying technical concepts to both technical and non-technical stakeholders. Strong analytical and problem-solving skills to identify and resolve issues effectively. Willingness to learn and adapt to new technologies and methodologies. Ability to adapt to changing business needs and technological advancements. Knowledge of frameworks (TOGAF, Zachman), modelling and design tools, system integration, security architecture, and cloud services. Additional Information Ability to travel internationally as needed. Ability to work effectively in a globally distributed team environment. Commitment to continuous learning and professional development. About The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Application Development Senior Analyst (BAND 3) We are looking for a passionate Trailblazer (aka Salesforce Developer) to join our Technology team supporting the Global Health Benefits Sales business unit in Cigna s International Markets. The Salesforce.com Application Development Senior Analyst will work on an Agile scrum team and will be responsible for managing assigned work requests throughout the SDLC, building customized solutions using Salesforce declarative tools, custom code, and AppExchange products. The candidate will require an understanding of business processes related to the CGHB Sales Cloud application as well as strong technical and communication skills to interface directly with internal stakeholders to understand their needs in order to develop and enhance the system accordingly. RESPONSIBILITIES: Design, develop, test and deploy Visualforce, Apex, LWC, Java, AJAX, JavaScript, CSS and other technologies to build customized solutions that support business requirements and drive key business decisions Contribute to team processes by participating in team activities, such as estimation, collaboration in requirements definition, code reviews, and contribution of feedback during retrospectives Support all technical aspects of Salesforce.com, including data migrations, data quality, systems integrations, 3rd party applications, AppExchange products, and custom code Support the organization s utilization of SFDC to improve processes and productivity, and make recommendations to support scaling at a rapid pace Support the global Salesforce.com team with additional projects as needed Maintain Salesforce certifications QUALIFICATIONS: 5 years prior development experience with Salesforce.com Salesforce Platform App Builder and Developer 1 Certifications preferred Bachelor s degree in Computer Science, Software Engineering or equivalent. Solid understanding of and detailed experience with Salesforce.com architecture and API Experience writing Visualforce and Apex classes and triggers Working proficiency in HTML, XML, Flex, JavaScript, ASP, SQL, Java or C++, HTTP/REST and SOAP-based web services Experience using Salesforce data tools (Data Loader, Excel Connector, DemandTools, Eclipse Force.com IDE) and other development tools, including Informatica Strong understanding of relational databases Demonstrable success with multiple Salesforce.com integration projects Experience integrating Salesforce.com with other applications via real-time, batch, sync/async Experience with scripted data loader, web services, cloud or on-premise middleware and other enterprise integrating technologies Ability to work independently, as well as part of a team Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users Experience working in an Agile software development environment Strong attention to detail and excellent problem solving skills Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams Experience with Copado DevOps preferred About The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Responsible for organizing and processing the flow of incoming and outgoing documents (paper & electronic) in a back-office environment. The candidate ensures there is consistency in timely delivery of quality and quantity to meet set parameters measures to meet Service Level Agreements About The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Job Profile: Responsible for review of escalation on operational services to identify the trending issues and identify the root cause, through close collaboration with the Client Support team and other functions Work in close cooperation with colleagues in other operations departments and other regions (eg. Quality Coaches, Quality Audit, Training, etc.) to build plans for coaching and training opportunities. Be the main liaison to arrange focused areas to coach and train based on a holistic approach to using multiple data sources, e.g. QA results, error reporting etc and use this to design and conduct appropriate training and coaching. Collaborate with the data teams to gather and use data to enable root cause analysis and make recommendations to enhance systems and process as part of continuous business improvement. Act as the subject matter expert to liase with the Client Support and Escalations team on service improvements. Liaise and coordinate with your colleagues across the business and across products to ensure a one team approach. Being proactive in identifying improvement/enhancement opportunities and be active in seeking and sharing ideas for innovation in business processes within Customer Services, Claims, and other operations. Manage your workload and make sure to deliver service within the agreed KPI s. Key Challenges/Anticipated Changes in Environment: Non-organic growth has created fragmentation of systems and process. Multi-team and stakeholder engagement across a matrixed and geographically dispersed organisation increases complexity. Changing regulatory requirements with increased due diligence on process, audit and financial controls as the Singapore business grows The healthcare landscape in APAC is an ongoing transformation where the Ministry of Health in each locations is continuously evolving, and this would require a change mindset to act quickly but with due care and attention Developmental Value of Position: This is a senior role that will encompass adopting a strategic mindset alongside managing both tactical/BAU together with medium- and longer-term planning. The opportunity is to grow to a Supervisory or Manager role and along the way develop skills and behaviours of a Leader with potential options for geographic and functional options. Exposure to Senior Leadership to present recommendations and develop strategic change initiatives Experience/Knowledge, Education and Other Requirements: Minimum of 5-7 years experience as Senior Claims Assessor, or similar role, with a strong preference for Group Health Insurance background Medical knowledge and/or nursing background is highly preferred Fluent in English with superior grammar In depth knowledge of the healthcare system in Singapore, Hong Kong or similar location In depth knowledge of working procedures for health insurance claims Experience working with Salesforce or similar system. Experience in preparing training and coaching materials in various formats. Able to conduct training and coaching. Experience in using data to build insights and deliver actionable outcomes. You have strong interpersonal skills with excellent written and verbal communication skills. Strong client-centric mindset with developed problem-solving skills Experience in complaint or escalation management - with a proven track record in improving customer service standards. Strong collaboration skills Communicating and coordinating with colleagues in other departments as necessary Excellent knowledge of operational processes and systems relating to healthcare services A growth mindset with a positive attitude towards change and the ability to play an active role in implementing change initiatives. Ability to stay calm in stressful situations. Able to seek out best practice to effectively deal with diverse, complex, and highly sensitive issues. Personal Competencies Required Interpersonal Savvy: Relating openly and comfortably with diverse groups of people. Drives Results: Consistently achieving results, even under tough circumstances. Ensures Accountability: Holding self and others accountable to meet commitments. Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives. Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Manages Ambiguity: Operating effectively, even when things are not certain, or the way forward is not clear. About The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Under the supervision of the Strategy Delivery Lead, you will be responsible for the data strategy for the Client Ops Support team and Project Ops team. You will develop data framework and be the go-to person for data related questions/ requirements from the teams. The data framework needs to reflect a 360 view of a client from an operational client support model and will be based on available data framework cross the organization. You will work in close collaboration with operational stakeholders and Data & Insights Teams to build a complementary view to the already existing data insights. Key responsibilities Be the single point of contact for data related queries/requirements for the Client ops support team and Project Ops team Create a solid baseline data framework for the client support team allowing the Client Delivery Managers to get deeper insights in their client and their members behavior (communication and claims process metrics, NPS and quality data, online uptake/behavior, process specific metrics, etc.) Identify relevant data and data sources Build a strong data foundation to uncover insights that drive process optimization and elevate Customer/Client experience Coordinate Ops data projects and document requirements as input for automation by Data & Analytics team Interpret & analyze raw data and turn these it into usable feedback and insights. Fully understand the data, the numbers and the patterns Translate detailed data findings/trends into clear reporting out to stakeholders allowing for the right decision making including in easy- to-understand graphs, charts, tables and/or reports Pro-actively monitor other potential data or insights that may be of added value to the client support team to build the 360 view of a client in view of optimizing customer & client experience as well as create operational efficiency Use data analytics to identify overall Operational trends in services and improvement opportunities for the overall service model & prep for discussion with all relevant stakeholders Be passionate about the value and power of good Business Analysis and take every opportunity to showcase the positive difference the role can make within Operations and the wider organization. Work in close collaboration with the other teams in Operations like Planning and Quality teams Connect and interact with other stakeholders within the wider IH organization linked to data Insights team Data & Analytics team Marketing team Etc. Promote a culture of continuous improvement, where you drive the improvements, follow up on them until they are implemented and you measure their effectiveness afterwards Proactively address and/or escalate any risks to the Strategy Delivery Lead, Client Support Manager and other internal stakeholders Developing/maintaining proactive/effective business relationships, both internally and externally to ensure a seamless delivery of service Requirements Minimum of 5 years experience in relevant roles Proven track record of problem solving and analytical skills and stakeholder engagement Experience in Business Analysis is a plus Able to work in a multicultural environment Skills Flexible to travel when needed Strong written and oral communication skills with ability to translate complex data into clear messages Fluent in written and spoken English, any additional language is an asset Experience in working in a fast-paced and pressured environment Data savvy: able to make data-driven assessments and decisions, you truly understand different operational and service metrics and use them on a daily basis Proficient at Excel and other Microsoft applications - knowledge of other data tools is a plus Excellent organization, planning and prioritization skills. Results oriented, Hands on & delivery focused - ability to define goals, establish plans and manage work to achieve desired outcomes Accountability - assumes ownership for achieving personal results and collective goals Excellent problem-solving and analytical skills Experience in data visualization and presenting data in graph or pictorial format Ability to clean and validate data to ensure uniformity and accuracy Interpersonal skills The ability to pay attention to detail when working with data in order to make accurate conclusions and predictions Knowledge of statistical methodologies and data analysis techniques Leadership Competencies Builds networks Customer & Client Focus Continuous Improvement mindset Ensures Accountability Perseverance & resilience Strategic mindset About The Cigna Group

Overview Cigna International Health is initiating a project to modernise its portal and self-service application to bolster the expansion of our health businesses across the globe. We re actively seeking accomplished leaders to champion our vision and steer us towards building a mobile platform for serving Cigna s customers all over the world. We are seeking a mobile application developer to work on our front-end software development efforts in creating high-quality web and mobile solutions. The ideal candidate will engineer technical solutions, produce clean code, and ensure successful delivery of software solutions aligned with business goals. Responsibilities Project Delivery: Execute software projects, ensuring they are delivered on time, within budget, and meet quality standards. Develop solutions using TDD methodology. Execute project plans and application designs to ensure projects are aligned with standards and IT strategy. Architecture and Development: Understand and follow the design principles, and development processes to ensure scalable, secure, and efficient solutions, collaborating with other senior leads. Operational Efficiency: Implement DevSecOps to streamline processes, tools, and workflows to optimize engineering operations and enhance productivity. Requirements Experience: Proven experience (4+ years) in a role within software development for mobile applications, leaf design system, with a strong technical background. Technical Acumen: Extensive knowledge of software development methodologies, source code management strategies, design patterns, automation, and best practices. Ability to translate non-functional requirements such as availability, flexibility, stability, ease of maintenance and security. Technologies covered: Strong experience in implementing software using React Native , TypeScript, mobile testing and other testing strategies for App Store and Play Store. Experience with integrating with APIs from the mobile apps with Token based security. Optional: Experience with building and deploying application code and configured CI/CD pipelines using tools such as Jenkins, GitHub Actions, GitLab CI, Bamboo CI. Experience with working in agile teams and understood the concepts of iterative delivery, fail-early fail-fast, continued improvements. Good communication, critical thinking and problem-solving skills. Education: Bachelor s or Master s degree in Computer Science, Software Engineering, or a related field. Aware of the concrete effects of architectural decisions - specifically microservice architecture - at the code level, in collaboration with other team members. Desirable Experience of using Jira About The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Overview Cigna International Health is initiating a project to modernise its portal and self-service application to bolster the expansion of our health businesses across the globe. We re actively seeking accomplished leaders to champion our vision and steer us towards building a mobile platform for serving Cigna s customers all over the world. We are seeking an experienced Software Engineering leader to drive our front-end software development efforts in creating high-quality web and mobile solutions. The ideal candidate will lead the team, engineer technical solutions, responsible for producing clean code, and ensuring successful delivery of software solutions aligned with business goals. Responsibilities Technical Leadership: Provide direction and be responsible for the output of frontend discipline within the application development. Implement software engineering strategy, ensuring that it aligns with the overall business and product objectives. Own the frontend application development capability for our web portal solution aligned with the product vision as defined by the solution product owner. Contribute to the definition of applications development policies, standards, and procedures. Team Leadership: Lead, mentor, and manage the engineering team, fostering a culture of innovation, automation, collaboration, and excellence. Responsible for career development and performance management of the team members. Project Delivery: Execute software projects, ensuring they are delivered on time, within budget, and meet quality standards. Develop solutions using TDD methodology. Execute project plans and application designs to ensure projects are aligned with standards and IT strategy. Architecture and Development: Guide the design principles, and development processes to ensure scalable, secure, and efficient solutions, collaborating with other senior leads. Operational Efficiency: Implement DevSecOps to streamline processes, tools, and workflows to optimize engineering operations and enhance productivity. Requirements Experience: Proven experience (8+ years) in a senior/lead role within software development for web portals, APIs and mobile apps, with a strong technical background. Technical Acumen: Extensive knowledge of software development methodologies, source code management strategies, design patterns, DevOps, automation, and best practices. Ability to translate non-functional requirements such as availability, flexibility, stability, ease of maintenance and security. Technologies covered: Strong experience in implementing software using ReactJS framework, TypeScript, web servers, relational and non-relational databases, testing strategies. Experience with Server side rendering (Remix, Reactrouters, NextJS) Strong experience in building highly scalable APIs and/or microservices using Python / NodeJS / JVM (Java / Kotlin / Spring Boot). Experience with a cloud platform such as AWS and the services available in there to build and host the applications. Key services: S3, Lambda, CloudFront, API Gateway, DynamoDB / RDS, IAM, KMS. Experience with ECS/EKS, Docker and Kubernetes are an advantage. Experience in building well-architected cloud native solutions. Experience with building Infrastructure as Code using Terraform or CloudFormation is an advantage. Experience with building and deploying application code and configured CI/CD pipelines using tools such as Jenkins, GitHub Actions, GitLab CI, Bamboo CI. Experience with working in agile teams and understood the concepts of iterative delivery, fail-early fail-fast, continued improvements. Leadership Skills: Good leadership, mentoring, and communication skills to guide and inspire junior technical team members. Education: Bachelor s or Master s degree in Computer Science, Software Engineering, or a related field. Optional: Global and regulatory landscapes: Understanding and experience of working practices across multiple geographies. Experience with regional nuances such as tax rules, regulatory interfaces, multi-currency, multi-language etc is an advantage. Aware of the concrete effects of architectural decisions - specifically microservice architecture - at the code level, in collaboration with other team members. Desirable Experience of using Jira About The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Overview Cigna International Health is initiating a project to modernise its portal and self-service application to bolster the expansion of our health businesses across the globe. We re actively seeking accomplished leaders to champion our vision and steer us towards building a mobile platform for serving Cigna s customers all over the world. We are seeking an experienced Software Engineer to drive our front-end software development efforts in creating high-quality web and mobile solutions. The ideal candidate will engineer technical solutions, produce clean code, and ensure successful delivery of software solutions aligned with business goals. Responsibilities Technical Leadership: Provide direction and be responsible for the output of frontend discipline within the application development. Implement software engineering strategy, ensuring that it aligns with the overall business and product objectives. Own the frontend application development capability for our mobile application solution aligned with the product vision as defined by the solution product owner. Contribute to the definition of applications development policies, standards, and procedures. Mentoring: Lead, mentor, and manage junior software development team members, fostering a culture of innovation, automation, collaboration, and excellence. Take active part in career development and performance of junior software development team members. Project Delivery: Execute software projects, ensuring they are delivered on time, within budget, and meet quality standards. Develop solutions using TDD methodology. Execute project plans and application designs to ensure projects are aligned with standards and IT strategy. Architecture and Development: Guide the design principles, and development processes to ensure scalable, secure, and efficient solutions, collaborating with other senior leads. Operational Efficiency: Implement DevSecOps to streamline processes, tools, and workflows to optimize engineering operations and enhance productivity. Requirements Experience: Proven experience (6 years) in a senior role within software development for mobile applications, leaf design system, with a strong technical background. Technical Acumen: Extensive knowledge of software development methodologies, source code management strategies, design patterns, automation, and best practices. Ability to translate non-functional requirements such as availability, flexibility, stability, ease of maintenance and security. Technologies covered: Strong experience in implementing software using React Native , TypeScript, mobile testing and other testing strategies for App Store and Play Store. Experience with integrating with APIs from the mobile apps with Token based security. Experience with building and deploying application code and configured CI/CD pipelines using tools such as Jenkins, GitHub Actions, GitLab CI, Bamboo CI. Experience with working in agile teams and understood the concepts of iterative delivery, fail-early fail-fast, continued improvements. Leadership Skills: Good leadership, mentoring, and communication skills to guide and inspire junior technical team members. Education: Bachelor s or Master s degree in Computer Science, Software Engineering, or a related field. Optional: Global and regulatory landscapes: Understanding and experience of working practices across multiple geographies. Experience with regional nuances such as tax rules, regulatory interfaces, multi-currency, multi-language etc is an advantage. Aware of the concrete effects of architectural decisions - specifically microservice architecture - at the code level, in collaboration with other team members. Desirable Experience of using Jira About The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Overview Cigna International Health is initiating a project to modernise its portal and self-service application to bolster the expansion of our health businesses across the globe. We re actively seeking accomplished leaders to champion our vision and steer us towards building a mobile platform for serving Cigna s customers all over the world. We are seeking an experienced Software Engineer to drive our front-end software development efforts in creating high-quality web and mobile solutions. The ideal candidate will engineer technical solutions, produce clean code, and ensure successful delivery of software solutions aligned with business goals. Responsibilities Technical Leadership: Provide direction and be responsible for the output of frontend discipline within the application development. Implement software engineering strategy, ensuring that it aligns with the overall business and product objectives. Own the frontend application development capability for our web portal solution aligned with the product vision as defined by the solution product owner. Contribute to the definition of applications development policies, standards, and procedures. Mentoring: Lead and mentor junior software development team members, fostering a culture of innovation, automation, collaboration, and excellence. Take active part in career development and performance of junior software development team members. Project Delivery: Execute software projects, ensuring they are delivered on time, within budget, and meet quality standards. Develop solutions using TDD methodology. Execute project plans and application designs to ensure projects are aligned with standards and IT strategy. Architecture and Development: Guide the design principles, and development processes to ensure scalable, secure, and efficient solutions, collaborating with other senior leads. Operational Efficiency: Implement DevSecOps to streamline processes, tools, and workflows to optimize engineering operations and enhance productivity. Requirements Experience: Proven experience (6 years) in a senior role within software development for web portals and user interfaces, with a strong technical background. Technical Acumen: Extensive knowledge of software development methodologies, source code management strategies, design patterns, DevOps, automation, and best practices. Ability to translate non-functional requirements such as availability, flexibility, stability, ease of maintenance and security. Technologies covered: Strong experience in implementing software using ReactJS framework, TypeScript, web servers, relational and non-relational databases, testing strategies. Experience with server side rendering (Remix, NextJS, Reactrouters). Experience with a cloud platform such as AWS and the services available in there to build and host the applications. Key services: S3, Lambda, CloudFront, API Gateway, DynamoDB / RDS, IAM, KMS. Experience with ECS/EKS, Docker and Kubernetes are an advantage. Experience with building Infrastructure as Code using Terraform or CloudFormation is an advantage. Experience with building and deploying application code and configured CI/CD pipelines using tools such as Jenkins, GitHub Actions, GitLab CI, Bamboo CI. Experience with working in agile teams and understood the concepts of iterative delivery, fail-early fail-fast, continued improvements. Leadership Skills: Good leadership, mentoring, and communication skills to guide and inspire junior technical team members. Education: Bachelor s or Master s degree in Computer Science, Software Engineering, or a related field. Optional: Global and regulatory landscapes: Understanding and experience of working practices across multiple geographies. Experience with regional nuances such as tax rules, regulatory interfaces, multi-currency, multi-language etc is an advantage. Aware of the concrete effects of architectural decisions - specifically microservice architecture - at the code level, in collaboration with other team members. Desirable Experience of using Jira About The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Overview Cigna International Health is initiating a project to modernise its portal and self-service application to bolster the expansion of our health businesses across the globe. We re actively seeking accomplished leaders to champion our vision and steer us towards building a mobile platform for serving Cigna s customers all over the world. We are seeking an experienced Software Engineer to drive our middleware software development efforts in creating high-quality, scalable APIs and microservices. The ideal candidate will engineer technical solutions, produce clean code, and ensure successful delivery of software solutions aligned with business goals. Responsibilities Technical Leadership: Provide direction and be responsible for the output of API stack discipline within the application development. Implement software engineering strategy, ensuring that it aligns with the overall business and product objectives. Own middleware stack for the solution aligned with the product vision as defined by the solution product owner. Contribute to the definition of applications development policies, standards, and procedures. Mentoring: Lead and mentor junior software development team members, fostering a culture of innovation, automation, collaboration, and excellence. Take active part in career development and performance of junior software development team members. Project Delivery: Execute software projects, ensuring they are delivered on time, within budget, and meet quality standards. Develop solutions using TDD methodology. Execute project plans and application designs to ensure projects are aligned with standards and IT strategy. Architecture and Development: Guide the design principles, and development processes to ensure scalable, secure, and efficient solutions, collaborating with other senior leads. Operational Efficiency: Implement DevSecOps to streamline processes, tools, and workflows to optimize engineering operations and enhance productivity. Requirements Experience: Proven experience (6 years) in a senior role within software development building scalable, modern APIs and microservices for highly available web and mobile applications. Technical Acumen: Extensive knowledge of software development methodologies, source code management strategies, design patterns, automation, and best practices. Ability to translate non-functional requirements such as availability, flexibility, stability, ease of maintenance and security. Technologies covered: Strong experience in implementing APIs using NodeJS / Typescript for modern web applications. Experience with integrating SQL/NoSQL databases, external HTTP based systems for building the business logic. Experience with using ReSTful standards, building API documentations, CORS, API security such as JWTs, OAuth 2.0, etc. Experience in using unit testing frameworks, various deployment strategies such as blue-green/canary for hosting the applications. Experience in building Infrastructure as Code using tools like Docker/Podman, Kubernetes, Terraform / CloudFormation. Experience in buildings APIs on AWS using Lambdas, API Gateways, IAM, KMS, S3, CloudFront. Experience in ECS/EKS, Docker, ALB/NLB is a plus. Experience with building and deploying application code and configured CI/CD pipelines using tools such as Jenkins, GitHub Actions, GitLab CI. Experience with working in agile teams and understood the concepts of iterative delivery, fail-early fail-fast, continued improvements. Leadership Skills: Good leadership, mentoring, and communication skills to guide and inspire junior technical team members. Education: Bachelor s or Master s degree in Computer Science, Software Engineering, or a related field. Optional: Global and regulatory landscapes: Understanding and experience of working practices across multiple geographies. Experience with regional nuances such as tax rules, regulatory interfaces, multi-currency, multi-language etc is an advantage. Aware of the concrete effects of architectural decisions - specifically microservice architecture - at the code level, in collaboration with other team members. Desirable Experience of using Jira About The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Job Description Summary Create client documents (policies, certificates, and/or riders) for assigned book of business using tools or templates. Review materials, process new, renewal and maintenance requests to client specific documents and distribute with accuracy and timeliness. Responsibilities Reviews and analyzes implementation materials to create various documents for new and existing business Reviews and analyzes benefits to ensure materials are following legislation and benefit plan design requirements Create policies, certificates, riders using systems and templates Comparing documents from prior to current years to be able to highlight differences Researches, coordinates and responds to questions from internal partners Distributes policy documents to Account Manager and other internal partners as needed Competencies Action Oriented Customer Focus Drive for Results Learning on the Fly Organizing Priority Setting Problem Solving Time Management Knowledge/Skills Required Ability to use Microsoft tools; Knowledge/experience with PDF and Word needed (comparing materials) Strong analytical and problem-solving skills Detail oriented Strong writing ability, communication and interpersonal skills. Good organizational skills with ability to prioritize Ability to work in a matrix environment Basic understanding of matrix partner functions and how they interact High school degree or equivalent required, some college preferred Prior contracts experience preferred About The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Job Description: Under the direction of the Customer Experience Supervisor, the NPS Analyst will be responsible for understanding the end-to-end customer experience and leveraging the tools available to provide meaningful insights and action focused outputs. This position involves working collaboratively as one team to gather customer information, transactional behaviours and quantitative and qualitative data, such as feedback from customer surveys to help drive and support our strategic initiatives and achieve our NPS targets. You will perform a crucial role in the development and implementation of customer journey analytics and insights in collaboration with key stakeholders. To ensure effectiveness, this position will also be responsible for identifying, implementing and monitoring metrics to measure performance in these areas and to develop action plans and objectives to continuously improve. Key Responsibilities: Review, record and trend feedback from surveys and other insights. Monitor metrics, dashboards and reports to identify key drivers and opportunities to improve customer experience and track the impact of initiatives. Deliver reporting and insights to management and key stakeholders, translating feedback to tangible actions. Provide recommendations that drive action through the effective use of data, customer insight analysis and presentation skills. Suggest improvement opportunities gained through all aspects of the role, following up until they are implemented and measuring impact on customer experience, identifying further refinements needed. Conduct deep-dive investigations and root cause analysis, leading to corrective actions and process improvements. Regularly engage with business partners to ensure the voice of the customer is heard and interdepartmental actions are taken to drive enhancement of the customer experience. Conduct member outreaches, as required, following NPS surveys. Minimum Requirements Proven track record of delivering high quality customer service Proven track record on data analysis, specifically cleaning/preparation, exploration, visualization and reporting Proven track record of Business and Marketing analysis Proficient in Microsoft Office, specifically Excel and PowerPoint Excellent knowledge any of the following languages and visualization tools or similar: R, Python, Power BI, Tableau, Qlik Excellent knowledge of business processes, products, benefits, and compliance Competencies Customer Focus Collaborates Communicates Effectively Balances Stakeholders Being Resilient Action Oriented Optimises Work Processes Other skills/requirements Takes ownership of the complete customer experience, and enhances it at every opportunity Ability to assertively engage with internal and external customers at all levels Target orientated, meeting timelines and deliverables Work efficiently with both speed and accuracy when performing tasks Customer centric with the ability to be diplomatic and empathic, while following process and guidelines Highly motivated and resilient with excellent team working skills Excellent communication and organisational skills, with high attention to detail Strong analytical and statistical skills Ability to identify areas of improvement across any segments and assist in creating and implementing solutions Confident and able to constructively challenge decisions if necessary Able to seek out best practice in order to effectively deal with diverse, complex and highly sensitive issues Confidently manage conflict and find workable solutions About The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

QE Testing Analyst [Automation] About Cigna:Cigna exists to improve lives. Together, with our 74,000 employees worldwide that service Cigna, Express Scripts and other affiliate customers, we aspire to transform health services, making them more affordable and accessible to millions.We are going through an exciting period of expansion; at the centre of our International division s ambitious growth strategy, we are currently working towards multi-year effort to implement a consistent digital strategy for the International Market.The Position:Reporting to the Service Delivery Lead, the successful candidate will be responsible for ensuring on quality and on time delivery of test planning and executions activities in the delivery of Quality Assurance (QA) Testing for new or modified applications/systems across multiple platforms. The QE Testing Analyst will be a high-performing individual who is methodical, inquisitive and has a passion for quality. They will partner with their Scrum Team and business colleagues on a journey of continuous learning and improvement to ensure ongoing optimisation of our test automation capability in support of key strategic outcomes for our business. Working across our IM IT Team to deliver successful QE - Test Automation solutions enabling all methodologies with a focus on SAFe Agile. You will work with individuals from across the world, with both in-person and remote teams.Main Duties / Responsibilities: Responsible for delivering the QE Automation roadmap for each team Build maintain the automation for critical complex business applications Product understanding and creating test automation for In-sprint regression testing Execute automation scripts and report bugs Determine priority for test cases and create effective execution plans with maximum coverage Participate in PI Sprint planning and Agile ceremonies Track report automation progress as per the plan Develop skills in new automation tools to improve the automation penetration Contribute towards implementation of new ideas solutions Mentor develop junior resources Adheres to the organizations Quality Engineering best practices and help to drive changes to achieve more efficiency Identify Support Automation and DevOps opportunities; looking at efficiencies in In Sprint Automation as well as Regression as we develop our CI/CD pipelines Required Skills and Experience: Bachelor s degree in Computer Science or a related discipline and at least two, typically five or more years experience in a system quality environment, or an equivalent combination of education and work experience 2 - 5 Yrs. experience in QE - Test Automation 2 - 5 Yrs. experience in Selenium with Cucumber automation tool Experience in automation of web-based applications and API s Good experience in Java scripting to develop automation scripts Experience of developing custom automation solutions functions Experience of doing deep failure analysis to address automation failures Good experience of working in all phase of Test Cycle (Test Design, Test Execution, Defect management reporting) Experience of running the test execution through CICD pipelines Knowledge of the Health Insurance Industry Broad knowledge of the Software Delivery Lifecycle with specific expertise of Software Testing Proven experience of working within an Agile environment Broad knowledge of automated testing and modelling tools Good knowledge of different web browsers like Internet Explorer, Firefox, MS Edge, Chrome Competent user of Microsoft office applications like Excel, Word, PowerPoint and Outlook Excellent written and oral communication skills Strong problem-solving and analytical skills Comfortable working independently, leading a team or as part of a team Demonstrate accuracy and possess a keen eye for detail Strong interest in personal development Desirable Skills and Experience Experience in web automation using other automation tools frameworks Codeless automation tools experience Experience in automating desktop mainframe applications Experience in implementation of CICD pipeline using Jenkins/Azure DevOps Knowledge on RPA automation tools Automation experience on mainframe applications Experience in testing Salesforce Vlocity applications Experience in Python or C# coding About The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Job Summary: The Nurse Clinical Advisor works closely with Customer Service, Care Team, Nurse Case Managers and Medical advisors to optimize use of healthcare services for all costumers while also ensuring the quality of care provided. The Nurse Clinical Advisor maintains accountability for achieving cost containment outcomes and fulfils the obligations and responsibilities of the role to support in the clinical progression of the costumer journey. Responsibilities: Part of a clinical team that provides evidence based medical management services to customers with serious conditions worldwide. Review and evaluate medical records and claims to determine the appropriate level of care for clients. Provide clinical guidance and support to clients, healthcare providers, and insurance staff on medical conditions and treatment options. Collaborate with healthcare providers to assesses the appropriateness of level of care and assists with length of stay management and utilization of resources Monitor clients medical conditions and progress, and make recommendations for adjustments to care plans as needed. Assist in fraud detection Communicate and coordinate with clients, healthcare providers, and insurance staff to ensure that clients receive appropriate and cost-effective care. Maintain up-to-date knowledge of medical trends and advancements, and apply this knowledge to the evaluation of client cases. Assist and support the team in cost containment, assist in projects and service delivery to meet goals. Provide education and training to insurance staff on medical conditions, treatment options, and best practices in clinical care. Ensure that clients receive care that is in accordance with company policies and procedures, and that medical costs are managed effectively. Requirements: Active nursing license in good standing. Bachelors degree in Nursing. Minimum of 3 years of experience in nursing, with experience in case management or clinical advisory preferred. Knowledge of medical terminology and medical conditions. Excellent communication and interpersonal skills. English Read, Write and Speak Fluently. Other languages desirable (Spanish, French, Arabic, German or Italian) Ability to work independently and as part of a team. Ability to handle confidential and sensitive information with discretion. About The Cigna Group

Role Overview: We are seeking a dedicated and skilled Production Support Analyst to join our team. In this role, you will provide critical support for our Policy Administration System that runs on the IBM i platform. You will be responsible for monitoring, maintaining, and troubleshooting incidents, requests and changes required by the production support team ensuring smooth and efficient operations, particularly during overnight batch processes. The role involves working in an AGILE environment and collaborating with teams across the globe. Key Responsibilities : Provide technical support for the Policy Administration System on the IBM i platform. Monitor overnight batch processes, ensuring timely and accurate completion (on a rotational basis). Troubleshoot and resolve system issues, minimizing downtime and impact on business operations. Perform root cause analysis and implement corrective actions to prevent recurrence of issues. Collaborate with cross-functional teams across different geographical locations to resolve complex technical problems. Support one week in every three for overnight batch monitoring, and additional coverage as required for holidays and other scheduling needs. Ability to work as part of a shift rota. (This may include occasional weekend work for big projects) Utilize SQL and RPG for system maintenance, enhancements, and issue resolution. Create and maintain documentation for processes, procedures, and problem resolutions. Participate in system upgrades, patches, and other maintenance activities. Communicate effectively with stakeholders, providing updates and status reports as necessary. Use Jira for issue tracking and project management. Use ServiceNow for incident management, change management, and service request fulfilment. Work within an AGILE framework, participating in sprint planning, daily stand-ups, and retrospectives. Qualifications/Knowledge of: Proven experience in a production support role, preferably within a healthcare or insurance environment. Strong knowledge and experience with IBM i (AS/400) platform. Proficiency in SQL and RPG is highly desirable. Experience with Jira and ServiceNow for issue tracking and service management. Excellent problem-solving skills and attention to detail. Ability to work independently and as part of a global team. Strong communication and interpersonal skills. Ability to manage multiple priorities in a fast-paced environment. Flexibility to support overnight batches on a rotational basis and provide additional coverage as needed (essential). Experience working in an AGILE environment. Ability to read/speak English. Preferred Qualifications: Experience with policy administration systems. (preferred, but not essential) Familiarity with ITIL or other IT service management frameworks. Prior experience in the healthcare or insurance industry. (preferred, but not essential) About The Cigna Group

JOB PURPOSE The Intake Care Supervisor directs the activities of staffs who are adjudicating and finalizing Pre-authorizations. As a subject matter expert to take an initiative in assisting team requirements pertaining to the operational software and tasks related to the policy coverage terms. RESPONSIBILITIES AND DUTIES Perform job supervisory duties to assure proper training, instructions, and development of staff. Control cost by all permissible, equitable, fair means. Closely coordinate with the Reporting Manager on staff performance reviews and leave scheduling; Delegate and oversee activities performed by claims examiners. Daily monitoring of pipelines and queues. Identify training requirements within the team and perform training sessions. Responsible in maintaining the assigned TAT of the respective teams and ensuring the optimal utilization of resources. Address any internal grievances and escalate to reporting manager if required. Responsible for reporting of identified Fraud, Waste and Abuse trends and escalating to concerned parties Escalate any identified software issues to the reporting manager and IT POC as required. Identify gaps in performance and offer coaching to officers as needed. Proper communication and identifying training requirements within the team. Strictly applies reporting manager s directions. Carry out any other related functions as directed by the company management. KNOWLEDGE, SKILLS AND EXPERIENCE University degree in any discipline of medical/Para-medical science from a reputable university. Strong industry knowledge (healthcare / insurance). Should be a team-player with an aptitude for customer service. Excellent oral and written communication skills. Must be computer literate. Excellent command of the English language. Ability to work under pressure. 5+ years experience in the healthcare industry / hospitals. Business acumen, persuasive skills and ability to lead a team. Strong decision-making ability; Good understanding of internal processes and software systems. COMMUNICATIONS AND WORKING RELATIONSHIPS Ensure seamless communication between all departments for the smooth operations and to achieve the organizational objective. Establish strong internal & external communication. About The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

We are seeking a highly skilled and experienced Senior Full-Stack Developer with strong focus in .NET Technologies to join our dynamic development team. The ideal candidate will have a strong technical background in designing, developing, and maintaining complex software solutions. They will play a key role in ensuring the delivery of high-quality software systems using the latest technologies and frameworks, with a focus on SAS-based product development and agile ways of working. Responsibilities Design, develop, and maintain applications using C# , .NET Core , and ASP.NET Web Forms . Work with Oracle or SQL Databases to design and optimize database interactions. Develop user-friendly interfaces and responsive front-end components using Angular . Lead the design and development of SAS-based products , ensuring alignment with business requirements. Actively contribute in an Agile environment , participating in sprints, stand-ups, and retrospectives. Participate in the full software development lifecycle, including requirements gathering, system design, implementation, testing, and deployment. Collaborate with cross-functional teams to define, design, and deliver new features. Ensure deliverables meet quality and performance standards through agile best practices. Troubleshoot and resolve performance, scalability, and functional issues. Mentor junior developers and provide technical guidance to the team. Stay updated with the latest industry trends and best practices in software development. Requirements Experience: Proven experience of 6+ years in a role within software development with a strong technical focus on C# and .NET Core . Proficiency in ASP.NET Web Forms and building web-based applications. Hands-on experience with Oracle or SQL Server , including query optimization and database design. Strong experience in SAS-based product development , including integration and deployment. Proficiency in Angular or similar front-end frameworks. Solid understanding of software architecture and design principles. Prior experience working in an Agile development environment with knowledge of agile methodologies and ways of working. Strong problem-solving skills and attention to detail. Excellent communication and teamwork skills. Experience with cloud platforms like Azure or AWS. Knowledge of microservices architecture and containerization (e.g., Docker, Kubernetes). Experience with CI/CD pipelines and DevOps practices. Prior experience in the health insurance domain is highly desirable. Industry certifications are added advantage. Bachelor s degree in computer science, Information Technology, or a related field.

Medical Claims Review Senior Analyst/Clinical supervisor - Complex Claim Unit Provides clinical review expertise for high dollar and complex claims, including facility and professional bills. Provides cost containment services by identifying coding and billing errors and insuring application of Medical and Reimbursement Policies. Additionally identifies cases for potential fraud and abuse and makes referrals. Major Job Responsibilities Evaluates medical information against criteria, benefit plan, coverage policies and determines necessity for procedure and refers to Medical Director if criteria are not met Evaluate itemized bills against reimbursement policies Adheres to quality assurance standards Serves as a resource to facilitate understanding of products Handles some escalated cases; secures supervisory assistance with problem solving and decision making Advises supervisory staff of any concerns or complaints expressed by Health Care Professionals Utilizes effective communication, courtesy and professionalism in all interactions, both internally and externally Performs additional unit duties below as appropriate: Participate on special projects. Perform random or focused reviews as required. Support and assist with training and precepting as required Analyze clinical information Perform claim reviews with focus on coding and billing errors Identify and refer cases for possible fraud/abuse or questionable billing practices to the appropriate matrix partners Handle multiple products and benefit plans Works under moderate direct supervision Qualifications MBBS. Maintain active Medical as required by state and company guidelines Clinical experience in hospital/clinic for 3 or more years Team player Flexible/Adaptable Excellent time management, organizational, and research skills Experience with MS Office Suite (Outlook, Excel, Access, SharePoint) Preferred Qualifications Utilization Review or Claim Review experience in Health insurance Knowledge of the Principles of Health Care Reimbursement Key Skills and Competencies Strong background in quantitative decision making, ability to drive business/operations metrics Metrics-driven. Able to translate strategy into measurable operational goals and objectives. Disciplined in assessing performance and addressing problems. Good communication and strong interpersonal skills. Highly organized, structured proactive. Good inter-cultural skills Exposure to global work environment. Good time management skills - meet tight timelines and manage ad hoc deliverables, if any. About The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Job Description- Medical Advisor The Medical Advisor is a member of the medical team which develops and manages health and wellness programs for Cigna customers. Together with a team of nurses and physicians she/he will ensure attainment of quality, production, timeliness, cost containment goals, and excellent customer satisfaction for both internal and external customers. Ability to review, investigate, and respond to external and internal inquires/complaints. Provides guidance and acts as a mentor or coach for the nurses and other non-clinical staff. He/she works with a multicultural population and is constantly aware of the cultural differences among that population and the geographical regions. Major responsibilities and desired results: Part of a clinical team that provides evidence based medical management services to customers worldwide Give evidence-based advice on medical claims, taking into account compliance, internationally accepted protocols and local and/or regional customs and regulations. Support and monitor the case management, disease management and other clinical services and assure quality of performance against QA standards to promote optimal service delivery and ensure accurate statistical data and reports. Give advice on appropriate corrective action if necessary. Assist in fraud detection. Assist is the coordination of processes for improving quality of care and health outcomes for specifically delineated projects or populations. Excellent communication and facilitation skills are keys to success. Assist and support the team in cost containment, assist in projects and service delivery to meet goals. Work together with the team on quality improvement and clinical management projects within Clinical Operations Serves as a resource/educator regarding specific areas of expertise. Able to create and implement appropriate educational clinical programs content for internal and external audiences and link with Cigna University resources. Other duties as assigned. Location: India Languages: English, fluent and any additional language will be considered. Experience: Medical Degree 3+ years of experience in insurance sector would be an asset. About The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Summary description of position: This position through the case management process will promote the improvement of clinical outcomes to members and assist those members experiencing illness and injury. The Clinical Case Manager will assess, plan, implement, coordinate, monitor and evaluate options and services to meet an individual s health needs within case load assignments of a defined population based on business perspectives. The Clinical Case Manager will provide customers and clients with assistance to include Information, Navigation and Coordination to best meet the customers medical needs with regards to the covered benefit plan. Assistance may include such activities as providing clinical information regarding medical conditions or treatments, identifying providers and coordinating complex care plans. The Clinical Case Manager will promote quality cost-effective outcomes managing care needs through the continuum of care utilizing effective verbal and written communication skills and a consumerism approach through education and health advocacy to members serviced. Ability to work independently and effectively communicate to internal and external customers using different channels (videoconferencing and international phone calls) Position Scope: Manages/coordinates an active caseload of case management cases by providing Information, Navigation and Coordination to Customers outside the United States. Major responsibilities and desired results: Uses clinical knowledge to assess the treatment plan and goals and identifies gaps in care or risks for readmission or complications. Assesses member s health status and treatment plan and identifies any gaps or barriers to healthcare. Establishes a documented patient centric case management plan involving all appropriate parties (client, physician, providers, employers, etc.) Interfaces with the member, family members/caregivers, and the healthcare team/provider, as well as internal matrix partners. Identifies anticipated case results/outcomes, criteria for case closure, and promotes communication within all parties involved. Maintains accurate record (system) of case management interventions including cost/benefit analysis, savings, and data collection. Evaluates medical information against criteria, benefit plan, coverage policies and determines medical necessity. Build solid working relationships with internal staff, matrix partners, key functional areas, customers, and providers Based on experience, may provide leadership, preceptor/mentorship, support and coverage to other case management staff and assist case managers in achieving positive outcomes and savings. Assists Utilization Review as needed/requested. Participates in unit and corporate training initiatives and demonstrates evidence of continuing education to maintain clinical expertise and certification as appropriate. Adheres to professional practice within scope of licensure and certification quality assurance standards and all case management policy and procedures Minimum requirements: Nurse Licensure. Language skills: Fluent reading, writing and speaking English; any additional language is a plus. Demonstrated strong organizational and leadership skills. Strong interpersonal and communication skills. Demonstrates problem-solving and analytical skills. Knowledge of utilization or case management, cost containment services, managed care, insurance coverage, and financial management preferred. Ability to act as an advocate for the customer while complying with internal Policies and procedures and contractual/legal compliance requirements. Demonstrates sensitivity to culturally diverse situations, clients and customers. Compliant with all accreditations, State, Federal and local mandates. Ability to operate personal computer, proficient with Microsoft office products, call center software, and a variety of software. Not being under any warning. About The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Conducting Onboarding session for new employee/advisors to enhance their Knowledge & SkillAble to utilize Training methodologies including classroom & online Sessions to Engage participation.Monitor & Evaluate Training effectiveness through assessments and Performance metrics.Handhold new employee/advisors in business activation in class(role plays) and on the field.(joint call)Collaborate with stakeholders to indentify gap areas and schedule intervention for Higher level of Productivity. Interested candidates can share their cvs to hiral.ashar1@manipalcigna.com