AVP - Service Delivery - Healthcare Operations

Job Description Position Title, Responsibility Level - AVP – Service DeliveryLocation - Kochi Essential FunctionsThe role will manage a single or multi-client portfolio in healthcare domain with span of control of ~250 employeesThe role will be responsible for ensuring noiseless delivery across the accounts, working closely with the onshore teams to support sales opportunities, and moving each of the delivery accounts towards Intelligent (a combination of leveraging AI, robotics, and analytics effectively)The responsibility would be to manage multiple teams who would work from different offshore locations for US Healthcare payer businessPreferably experience with Claims, Appeals, Utilization management, Back-office enrollment, prior AuthEngage with various existing support teams (Process Excellence/ Digital / Analytics) that will help us achieve the resultsManage relationships with customers at the senior management level and ensure customer satisfactionEstablish and maintain robust tracking mechanism for key indicators of the operations to support decision-makingResponsible for tracking and driving all process parameters ‘critical to quality’ for process deliveryAssist management with career development activities for team members, team leaders and managers, including performance management, feedback and trainingEnsure adequate guidance & training of team members to ensure process objectives & Customer requirements are met Profession Skills Requirement Operational SkillsPrior work experience in managing US Healthcare payer client/s independently in a third-party organization.Need to have management skills to manage large teams and take both top line & bottom line responsibilitiesCandidate should have ability to respond rapidly and creatively address problems and opportunities, to devise solutions that address the business needs.Proven track record of managing and growing businessesAbility to work in a matrix organization and be sensitive to cross cultural/geographical sensitivitiesAbility to create a strategy, implement it and be operational at the same time.Soft skills An effective communicator with excellent relationship building, Negotiation & interpersonal skillsVersatility, High level of professionalism and confidenceStrong leadership skills and the ability to effectively and efficiently manage othersHighly flexible, adaptable and creativeStrong analytical, problem solving abilities & complexity managementRespond to business problems or challenges with new perspectives and explore a variety of relevant possible solutions.Take prompt and effective action to rectify problems and bring structure and clarity when managing within unstructured, ambiguous environments.Self-motivated, able to work independently and under pressure, resourceful, self-driven with a strong sense of commitment and multitask management are pre-requisites