15 Pareto Charts Jobs

Career Area: Engineering : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Role Definition Solve challenging engineering problems involving products, systems, and components using advanced simulation techniques and analysis. Responsibilities Collaborate with customers and leadership to scope and execute projects that meet the needs of the business Accountable for delivering timely, high-quality simulation and analysis impacting products/processes and providing clear recommendations to stakeholders Partner with design, manufacturing, supply chain and test to robustly deliver new products and improve validation processes Keep up-to-date on new technologies and drive continuous improvement to established techniques Requires a degree in an accredited Engineering, Computer Science, or Materials Science curriculum. Degree Requirement Postgraduate / Doctorate degree from a reputed institution, in an accredited Engineering curriculum (Mechanical/Design/Automobile/Aerospace) and 6-8 years of industry experience. Skill Descriptors Technical ExcellenceKnowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges. Level Working Knowledge Applies the knowledge of Locomotive product in accurately simulating the product Applies the knowledge of low cycle fatigue, creep, thermo-mechanical fatigue, thermal transient and Structural vibration. Applies technical operating and project standards based on achieving excellence in delivered products, technologies and services. Applies current procedures and technologies to help resolve technical issues in one's general area of technical competence. Helps others solve technical or procedural problems or issues. Computer-Aided Design & EngineeringKnowledge of tools and techniques of specialized graphics programs; ability to produce, analyze, simulate and test product design drafts. Level Working Knowledge Uses ANSYS APDL & Hypermesh for simulation Uses CAD to perform basic functions when required Uses python or other programming languages for automation Accuracy and Attention to DetailUnderstanding the necessity and value of accuracy; ability to complete tasks with high levels of precision. Level Working Knowledge Accurately gauges the impact and cost of errors, omissions, and oversights. Utilizes specific approaches and tools for checking and cross-checking outputs. Processes limited amounts of detailed information with good accuracy. Learns from mistakes and applies lessons learned. Develops and uses checklists to ensure that information goes out error-free. Analytical ThinkingKnowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems. Level Working Knowledge Approaches a situation or problem by defining the problem or issue and determining its significance. Makes a systematic comparison of two or more alternative solutions. Uses flow charts, Pareto charts, fish diagrams, etc. to disclose meaningful data patterns. Identifies the major forces, events and people impacting and impacted by the situation at hand. Uses logic and intuition to make inferences about the meaning of the data and arrive at conclusions. Effective CommunicationsUnderstanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Level Working Knowledge Delivers helpful feedback that focuses on behaviors without offending the recipient. Listens to feedback without defensiveness and uses it for own communication effectiveness. Makes oral presentations and writes reports needed for own work. Avoids technical jargon when inappropriate. Looks for and considers non-verbal cues from individuals and groups. Relocation is available for this position. Posting Dates: June 3, 2025 - June 10, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to applyJoin our Talent Community .

Career Area: Engineering : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Role Definition Solve challenging engineering problems involving products, systems, and components using advanced simulation techniques and analysis. Responsibilities Collaborate with customers and leadership to scope and execute projects that meet the needs of the business Accountable for delivering timely, high-quality simulation and analysis impacting products/processes and providing clear recommendations to stakeholders Partner with design, manufacturing, supply chain and test to robustly deliver new products and improve validation processes Keep up-to-date on new technologies and drive continuous improvement to established techniques Requires a degree in an accredited Engineering, Computer Science, or Materials Science curriculum. Degree Requirement Degree required Skill Descriptors Technical ExcellenceKnowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges. Level Working Knowledge Applies the knowledge of turbomachinery product in accurately simulating the product Applies the knowledge of l ow cycle fatigue, creep, thermo-mechanical fatigue, thermal transient and Structural vibration. Applies technical operating and project standards based on achieving excellence in delivered products, technologies and services. Applies current procedures and technologies to help resolve technical issues in one's general area of technical competence. Helps others solve technical or procedural problems or issues. Computer-Aided Design & EngineeringKnowledge of tools and techniques of specialized graphics programs; ability to produce, analyze, simulate and test product design drafts. Level Working Knowledge Uses ANSYS APDL and ANSYS Workbench for simulation Uses CAD to perform basic functions when required Uses python or other programming languages for automation Accuracy and Attention to DetailUnderstanding the necessity and value of accuracy; ability to complete tasks with high levels of precision. Level Working Knowledge Accurately gauges the impact and cost of errors, omissions, and oversights. Utilizes specific approaches and tools for checking and cross-checking outputs. Processes limited amounts of detailed information with good accuracy. Learns from mistakes and applies lessons learned. Develops and uses checklists to ensure that information goes out error-free. Analytical ThinkingKnowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems. Level Working Knowledge Approaches a situation or problem by defining the problem or issue and determining its significance. Makes a systematic comparison of two or more alternative solutions. Uses flow charts, Pareto charts, fish diagrams, etc. to disclose meaningful data patterns. Identifies the major forces, events and people impacting and impacted by the situation at hand. Uses logic and intuition to make inferences about the meaning of the data and arrive at conclusions. Effective CommunicationsUnderstanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Level Working Knowledge Delivers helpful feedback that focuses on behaviors without offending the recipient. Listens to feedback without defensiveness and uses it for own communication effectiveness. Makes oral presentations and writes reports needed for own work. Avoids technical jargon when inappropriate. Looks for and considers non-verbal cues from individuals and groups. Relocation is available for this position. Posting Dates: June 3, 2025 - June 10, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to applyJoin our Talent Community .

Career Area: Manufacturing : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Role Definition Oversees and coordinates the activities of the production line, prepares schedules, resolves issues, and ensures adherence to safety and quality standards. Responsibilities Creating reports and records of production processes, tools issues performance, and inventory; sharing them with managers and providing suggestions to improve safety, productivity and quality. Preparing, maintaining, and updating documentation related to operating procedures and safety and quality standards; ensuring all processes and products meet desired safety and quality standards. Supervising and directing the daily activities of production lines workers, assigning tasks, ensuring coordination between different teams, ensuring their safety and monitoring their performance. Training new hires, managing scheduling and work conflicts, monitoring safety, and promoting internal communication to create a culture of collaboration and continuous improvement. Degree Requirement Degree or equivalent experience desired Skill Descriptors Quality ManagementKnowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization. Level Working Knowledge Utilizes quality indicators relevant to own unit or function. Adheres to organizational quality management processes and practices. Applies key aspects of continuous improvement processes and evaluates impact on quality. Uses quality evaluation tools and techniques such as walkthroughs and inspections. Works with quality assurance methods, tools and techniques. Analytical ThinkingKnowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems. Level Working Knowledge Approaches a situation or problem by defining the problem or issue and determining its significance. Makes a systematic comparison of two or more alternative solutions. Uses flow charts, Pareto charts, fish diagrams, etc. to disclose meaningful data patterns. Identifies the major forces, events and people impacting and impacted by the situation at hand. Uses logic and intuition to make inferences about the meaning of the data and arrive at conclusions. Planning and OrganizingKnowledge of the process of planning and arranging tasks and resources; ability to plan and organize both time and resources to get things completed while structuring and maintaining work in a systematic and highly methodical way. Level Working Knowledge Raises awareness of potential bottlenecks and disruptions to the schedule. Breaks tasks into manageable steps that can be incorporated into a personal work plan. Escalates concerns over competing or conflicting priorities. Monitors progress continuously and adjusts tactics for handling situations on a case by case basis. Creates action plans that ensure the accomplishment of responsibilities. Process ImprovementUnderstanding and insight into evaluating current product quality and production methods and ability to maintains focus on the continuous improvement of processes, products and services. Level Working Knowledge Defines the critical workflow for executing key processes. Identifies process problems that limit performance. Implements methods for improving and establishing controls for critical processes. Focuses on the most significant problems to maximize efficiency gains. Surfaces systemic problems to be addressed at the organizational level. Talent ManagementKnowledge of human resources and talent management processes; ability to lead, motivate, evaluate, and reward employees at the workplace. Level Working Knowledge Delegates tasks to the right people in managing a program or a group of people. Explains processes on hiring, leading, motivating, evaluating, developing and rewarding people. Coordinates work schedules and workloads for employees. Transforms resistance into support and turns poor performers into team players. Applies standard procedures and policies in the operation of talent management. Manufacturing OperationsKnowledge of manufacturing operations; ability to perform day-to-day operations of a manufacturing plant or facility for products. Level Working Knowledge Identifies safety hazards and anomalies during the manufacturing process and reports to an immediate superior. Works with basic manufacturing related operation procedures like productivity enhancement, quality control, etc. Participates in regular and ad-hoc operations review meetings. Assists in the process improvement projects of the plant or facility to deliver high quality products. Follows regulatory processes and procedures for the plant or facility. Manufacturing SafetyKnowledge of manufacturing safety; ability to identify work-related hazards and perform necessary activities to meet regulatory requirements for the safety and protection of workers, environment and site. Level Extensive Experience Consults on the use of new tools and techniques for safety protection. Performs safety inspections to assure compliance with OSHA requirements. Designs and implements emergency response processes and procedures. Promotes workplace safety among supervisors and workers; communicates safety rules and regulations. Assesses and reports unusual or new safety hazards or violations; initiates corrective action. Ensures that all employees and contractors comply with relevant safety policies and regulations. Production TrainingKnowledge of approaches, tools and techniques for delivering formal and informal training on the safe and efficient operation of production machinery; ability to conduct effective formal and situation-specific training. Level Working Knowledge Prepares lesson plans and materials for upcoming training sessions. Documents the production process and writes user manuals detailing production machinery operation. Instructs staff in the basic set-up and operation of production machinery. Schedules and executes training sessions for production employees. Maintains records documenting employees' successful completion of production training programs. This is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of essential job functions as that term is defined by the Americans with Disabilities Act. Relocation is available for this position. Posting Dates: May 21, 2025 - June 5, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to applyJoin our Talent Community .

Career Area: Engineering : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Role Definition Creates, implements and improves engineering designs, processes, techniques, tooling and machinery to meet customer requirements and maximize product quality. Responsibilities Creating new designs and resolves issues regarding the manufacturing or building sequences. Ensuring design acceptance and manufacturing readiness. Participating in the adoption of new technologies and processes (automation, robotics, computer aided manufacturing software, etc.) to achieve greater efficiency, cost reduction and quality improvement. Planning and improving engineering procedures and operations to make the product or process more reliable, efficient and cost-effective. Collaborating with all functional areas, (marketing, purchasing, manufacturing) to provide a design solution that meets the requirements of the customer and dealer network. Requires a degree in an accredited Engineering, Computer Science, or Materials Science curriculum. Degree Requirement Degree required Skill Descriptors Information CaptureKnowledge of the methods, channels and processes to obtain needed information; ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner. Level Working Knowledge Follows defined procedures to document all routine information. Identifies relevant established standards, policies and practices. Fulfills routine information capture needs in own area. Uses automated tools to capture, organize and archive relevant information. Cites examples of different types of relevant information that need to be captured. Standard Operating ProceduresKnowledge of established standard operating procedures (SOP); ability to design, implement and evaluate standard operating procedures affecting daily and strategic business operations in order to increase operational efficiency. Level Working Knowledge Adjusts SOPs according to changes in organizational and industry procedures. Tracks deviations from and modifications to existing SOPs in business operations. Ensures compliance with industry standards, regulations and policies. Assists in establishing a standard operating procedure based on workflow and environment review. Reviews the efficiency of standard operating procedures in terms of performance improvement. Analytical ThinkingKnowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems. Level Working Knowledge Approaches a situation or problem by defining the problem or issue and determining its significance. Makes a systematic comparison of two or more alternative solutions. Uses flow charts, Pareto charts, fish diagrams, etc. to disclose meaningful data patterns. Identifies the major forces, events and people impacting and impacted by the situation at hand. Uses logic and intuition to make inferences about the meaning of the data and arrive at conclusions. Effective CommunicationsUnderstanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Level Working Knowledge Delivers helpful feedback that focuses on behaviors without offending the recipient. Listens to feedback without defensiveness and uses it for own communication effectiveness. Makes oral presentations and writes reports needed for own work. Avoids technical jargon when inappropriate. Looks for and considers non-verbal cues from individuals and groups. Design for Manufacturability (DFM)Knowledge of design for manufacturability guidelines, methodologies, and use cases; ability to use this knowledge to optimize product designs and manufacturing operations. Level Working Knowledge Analyzes the implementation challenges of DFM methodologies and shares them with their supervisors. Documents each stage of the design process for audit and review purposes. Follows standard guidelines and best practices while carrying out DFM procedures. Implements DFM methodologies to standardize product designs, simplify operations, and reduce costs for certain types of manufacturing processes. Utilizes basic DFM tools and technologies to implement DFM methodologies. Engineering - MFGKnowledge of processes, techniques and methods of engineering in a manufacturing environment; ability to design and implement materials, structures, machines, devices, systems and processes that safely realize a desired objective or invention. Level Working Knowledge Assists in problem resolution, drafting and writing specifications for engineering practices. Works with basic, routine components of the engineering discipline in manufacturing. Performs basic installation, maintenance and repairs for a specific engineering function. Follows relevant standards, policies and practices in engineering operations. Reports unusual engineering issues and considerations regarding manufacturing operations to senior staff. Product TestingKnowledge of product testing approaches, techniques and tools; ability to design, plan and execute testing strategies and tactics to ensure product quality at all stages of manufacturing. Level Working Knowledge Documents test process and results; prepares and analyzes defect-tracking reports. Summarizes features of a specific product-testing process and associated procedures. Tests components for compliance with functional requirements and established conventions. Discusses and compares usability, safety and integration testing. Develops product-testing procedures; participates in selecting testing environment and tools. Troubleshooting Technical ProblemsKnowledge of troubleshooting approaches, tools and techniques; ability to anticipate, detect and resolve technical problems in a manufacturing or product development environment. Level Working Knowledge Documents common hardware, software and communications problems and likely resolutions. Troubleshoots typical technical problems in a specific area. Works with vendor-specific diagnostic guides, tools and utilities to discover application problems. Adheres to standard troubleshooting procedures to ensure effectiveness of resolutions. Participates in setting evaluation standards and criterion for troubleshooting. This is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. Posting Dates: May 22, 2025 - June 5, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to applyJoin our Talent Community .

Career Area: Finance : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Your Impact Shapes the World at Caterpillar Inc When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Job Summary We are seeking a skilled Manager Accounting _ to join our IND-HPL-Fin - Acct - Global Financial Services Division The incumbent are expected to manage the financial record keeping, reporting, tax filing and other accounting functions for the organization. This role will be based out of Hosur , HPL What you will do Producing accurate and timely financial reports, for internal and external use, in accordance with GAAP and in compliance with section 404 of Sarbanes-Oxley Act. Preparing or leading preparation of reports which summarize and forecast business activity and financial position in areas of income, expenses, and earnings, based on past, present and expected operations. Ensuring the accounting policies and practices of the organization are followed; working closely with internal auditors, public accountants, federal tax examiners, and other financial professionals ensuring that practices are in line with the overall goals of the organization. Overseeing and evaluating the activities of the accounting staff and providing for their professional development; Analyzing and solving accounting problems. What you will have Experience in Financial planning and Analysis to lead and supervise Accountable reporting and Inventory management. CA with minimum 4 plus year experience 5 days Work from Office Skills desired Planning Tactical, StrategicKnowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan. Level Working Knowledge: Contributes to short-term operational plans. Anticipates and adapts to plan changes. Monitors progress of work against plan as required to meet objectives. Reports variances and makes agreed-upon corrections. Under guidance, develops tactical plan for own direct responsibility. Analytical Thinking Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems. Level Working Knowledge: Approaches a situation or problem by defining the problem or issue and determining its significance. Makes a systematic comparison of two or more alternative solutions. Uses flow charts, Pareto charts, fish diagrams, etc. to disclose meaningful data patterns. Identifies the major forces, events and people impacting and impacted by the situation at hand. Uses logic and intuition to make inferences about the meaning of the data and arrive at conclusions. Effective Communications Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Level Working Knowledge: Delivers helpful feedback that focuses on behaviors without offending the recipient. Listens to feedback without defensiveness and uses it for own communication effectiveness. Makes oral presentations and writes reports needed for own work. Avoids technical jargon when inappropriate. Looks for and considers non-verbal cues from individuals and groups. Judgment and Decision Making Knowledge of the decision-making process; ability to carefully evaluate the impact of emerging business situations and choose the best path forward communicating actions and activities that maximize organizational performance. Level Working Knowledge: Discerns between "signal" and "noise" when considering courses of action. Selects the right activities to work on from a range of competing priorities. Stands by decisions in the face of conflict or unexpected outcome. Makes the transition from evaluation to conclusion readily and in a timely manner. Revisits decisions when appropriate, but infrequently and without disrupting focus. Managing People Knowledge of processes involved in managing people; ability to lead successful teams, and diligently address issues related to performance and conflicts at the workplace. Level Basic Understanding: Describes the general processes and procedures involved in people management. Identifies the needs of the organization and employees; matches them to appropriate solutions. Lists major activities performed in managing people at the workplace. Understands relevant systems, tools, and resources required for managing people. Accounting Knowledge of accounting methods, processes, and tools; ability to maintain and prepare financial statements and reports using accounting methods and processes. Level Working Knowledge: Utilizes cost monitoring practices, techniques and considerations. Works with financial transactions and related documentation within the organization. Participates in accounting practices of classifying and recording financial data. Maintains existing charts of accounts. Follows regulations for entering and reporting the financial content in major accounting systems. Financial Analysis Knowledge of tools and approaches of financial analysis; ability to read, interpret and draw accurate conclusions from financial and numerical material. Level Basic Understanding: Describes the concepts behind financial analysis and implications of financial data. Explains how financial statements are organized and the type of information they provide. Identifies major types of financial statements issued by the organization. Lists activities and responsibilities of financial analysts. Financial Reporting Knowledge of processes, methods, and tools of financial reporting; ability to create and maintain accurate and thorough financial reports. Level Working Knowledge: Follows organizational practices and guidelines for product profitability reporting. Analyzes errors or inaccuracies in financial reports. Uses basic tools to create simple financial reports. Monitors compliance with organizational standards for financial report writing. Implements organizational methods and procedures for financial report writing. What you will get: Work Life Harmony Earned and medical leave. Relocation assistance if appropriate Holistic Development Personal and professional development through Caterpillar s employee resource groups across the globe Career developments opportunities with global prospects Health and Wellness Medical coverage -Medical, life and personal accident coverage Employee mental wellness assistance program Financial Wellness Employee investment plan Pay for performance -Annual incentive Bonus plan. Additional Information: Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers Caterpillar is an Equal Opportunity Employer (EEO) EEO/AA Employer. All qualified individuals, including minorities, females, veterans and individuals with disabilities - are encouraged to apply. Posting Dates: May 13, 2025 - May 19, 2025 Caterpillar is an Equal Opportunity Employer (EEO). Not ready to applyJoin our Talent Community .

Walk-in Drive for Quality Analyst & Quality Team Lead- 3rd June 25 Timings: 11:00AM- 12:00PM Shift: Night Shift(US Shift) Work Location: Sholinganallur_Chennai JOB SUMMARY This position is responsible for the daily quality review of transactions and calls from voice staff in support of healthcare operations, overseeing quality assurance and improvement. Additionally, the position entails identifying, recommending, and implementing quality improvement programs and practices aimed at enhancing process improvement, customer experience and ensuring high-performing operation. It will be an individual contributor. KEY WORDS Quality Analyst, Good Communication, Customer feedback response handling, Agent feedback and coaching, RCA, CAPA, Quality Tools, RCM, US Healthcare. ESSENTIAL RESPONSIBILITIES : Achieve daily QA targets Review and assess transactions, including calls Provide fair, concise, and objective feedback Report findings to agents and leads for training and improvement Collaborate on quality processes and scoring techniques Timely report quality monitoring for agents Raise and resolve QA concerns promptly Coach and provide feedback to monitored personnel and supervisors Identify quality improvement opportunities using business tools Calibrate scores objectively Ensure consistency across sites and teams focusing on customer experience and performance Analyze quality data to identify root causes and recommend improvements Prepare monthly and ad hoc QA reports timely Work with leads and training team to address areas for improvement from QA results. SKILLS AND COMPETENCIES Provides regular coaching and feedback to agents Motivates employees for better results Strong communication and listening skills Capable of coaching for performance improvement Knowledgeable about the US Healthcare industry Understands healthcare provider business policies and practices Advanced interpersonal, presentation, and communication skills Effective problem-solving, decision-making, and innovative thinking Proficient in Microsoft Office. FORMAL EDUCATION AND EXPERIENCE Graduation in any stream Experience in denial management and calling. 1-2 years of experience as full time quality analyst in US Healthcare

HCLTech Walk-in Drive for Quality Analyst & Quality Team Lead- 2nd &3rd of June 25 Timings: 11:00AM- 2:00PM Venue: 138, 602/3, Medavakkam High Road, Elcot Sez, Sholinganallur, Chennai, Tamil Nadu 600119. JOB SUMMARY This position is responsible for the daily quality review of transactions and calls from voice staff in support of healthcare operations, overseeing quality assurance and improvement. Additionally, the position entails identifying, recommending, and implementing quality improvement programs and practices aimed at enhancing process improvement, customer experience and ensuring high-performing operation. It will be an individual contributor. KEY WORDS Quality Analyst, Good Communication, Customer feedback response handling, Agent feedback and coaching, RCA, CAPA, Quality Tools, RCM, US Healthcare. ESSENTIAL RESPONSIBILITIES : Achieve daily QA targets Review and assess transactions, including calls Provide fair, concise, and objective feedback Report findings to agents and leads for training and improvement Collaborate on quality processes and scoring techniques Timely report quality monitoring for agents Raise and resolve QA concerns promptly Coach and provide feedback to monitored personnel and supervisors Identify quality improvement opportunities using business tools Calibrate scores objectively Ensure consistency across sites and teams focusing on customer experience and performance Analyze quality data to identify root causes and recommend improvements Prepare monthly and ad hoc QA reports timely Work with leads and training team to address areas for improvement from QA results. SKILLS AND COMPETENCIES Provides regular coaching and feedback to agents Motivates employees for better results Strong communication and listening skills Capable of coaching for performance improvement Knowledgeable about the US Healthcare industry Understands healthcare provider business policies and practices Advanced interpersonal, presentation, and communication skills Effective problem-solving, decision-making, and innovative thinking Proficient in Microsoft Office. FORMAL EDUCATION AND EXPERIENCE Graduation in any stream Experience in denial management and calling. 1-2 years of experience as full time quality analyst in US Healthcare

Role: Quality Analyst(QA) Must know 7 QC tools: check sheets, histograms, Pareto, cause-effect, run/control charts, scatter diagrams Location: Hyderabad Exp: 3–5 years Salary: 4.5–6.5L 5 interview rounds (No MTI) Both-side cab | 24x7 shifts | No NP Required Candidate profile The 7 QC tools: Cause-and-effect diagram (Fishbone diagram), Check sheet, Histogram, Pareto chart, Control chart, Scatter diagram, and Flowchart (or Stratification).

Role - Quality Analyst - Service Desk Experience - 2 Years Minimum Location - Bangalore Budget - upto 6 LPA Work Mode- WFO Skills - QC Tools, Technical Audit,Service Desk, Call audit, Quality check Contact:Naman 8890377940/ naman.ghrs@gmail.com

Job Responsibilities: Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time Should have been a Quality analyst for at least two years in a Telecom Process. Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement Quality Analysts contact all the dissatisfied customers and provide a detailed analysis to improve customer experience. Required to provide detailed analysis for escalations, product and process changes/launches. Coordinate for calibration sessions and adherence towards enhancing calibrated process performance. Experience from BPO industry with Telecom customer service background. Criteria: Graduation from any stream is mandatory Should have at least 2 years of experience as a quality analyst preferably from Telecom customer service background. Experience on feedback and coaching techniques, ensuring improvement of the process through Quality tools on Lean, Kaizen and Six Sigma. Shifts timings: Should be ready to work in flexible shifts, Rotating Day and Night Interested candidates can reach out to Pavithras19@hexaware.com, 9626261016 Sobanv@hexaware.com, 8056741915 Regards, TAG

locationsThiruvallur, Tamil Naduposted onPosted Today job requisition idR0000304390 Career Area: Manufacturing About The Role : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Role Definition Oversees and coordinates the activities of the production line, prepares schedules, resolves issues, and ensures adherence to safety and quality standards. Responsibilities Creating reports and records of production processes, tools issues performance, and inventory; sharing them with managers and providing suggestions to improve safety, productivity and quality. Preparing, maintaining, and updating documentation related to operating procedures and safety and quality standards; ensuring all processes and products meet desired safety and quality standards. Supervising and directing the daily activities of production lines workers, assigning tasks, ensuring coordination between different teams, ensuring their safety and monitoring their performance. Training new hires, managing scheduling and work conflicts, monitoring safety, and promoting internal communication to create a culture of collaboration and continuous improvement.Degree RequirementDegree or equivalent experience desiredSkill DescriptorsQuality ManagementKnowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization.Level Working Knowledge: Utilizes quality indicators relevant to own unit or function. Adheres to organizational quality management processes and practices. Applies key aspects of continuous improvement processes and evaluates impact on quality. Uses quality evaluation tools and techniques such as walkthroughs and inspections. Works with quality assurance methods, tools and techniques.Analytical ThinkingKnowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.Level Working Knowledge: Approaches a situation or problem by defining the problem or issue and determining its significance. Makes a systematic comparison of two or more alternative solutions. Uses flow charts, Pareto charts, fish diagrams, etc. to disclose meaningful data patterns. Identifies the major forces, events and people impacting and impacted by the situation at hand. Uses logic and intuition to make inferences about the meaning of the data and arrive at conclusions.Planning and OrganizingKnowledge of the process of planning and arranging tasks and resources; ability to plan and organize both time and resources to get things completed while structuring and maintaining work in a systematic and highly methodical way.Level Working Knowledge: Raises awareness of potential bottlenecks and disruptions to the schedule. Breaks tasks into manageable steps that can be incorporated into a personal work plan. Escalates concerns over competing or conflicting priorities. Monitors progress continuously and adjusts tactics for handling situations on a case by case basis. Creates action plans that ensure the accomplishment of responsibilities.Process ImprovementUnderstanding and insight into evaluating current product quality and production methods and ability to maintains focus on the continuous improvement of processes, products and services.Level Working Knowledge: Defines the critical workflow for executing key processes. Identifies process problems that limit performance. Implements methods for improving and establishing controls for critical processes. Focuses on the most significant problems to maximize efficiency gains. Surfaces systemic problems to be addressed at the organizational level.Talent ManagementKnowledge of human resources and talent management processes; ability to lead, motivate, evaluate, and reward employees at the workplace.Level Working Knowledge: Delegates tasks to the right people in managing a program or a group of people. Explains processes on hiring, leading, motivating, evaluating, developing and rewarding people. Coordinates work schedules and workloads for employees. Transforms resistance into support and turns poor performers into team players. Applies standard procedures and policies in the operation of talent management.Manufacturing OperationsKnowledge of manufacturing operations; ability to perform day-to-day operations of a manufacturing plant or facility for products.Level Working Knowledge: Identifies safety hazards and anomalies during the manufacturing process and reports to an immediate superior. Works with basic manufacturing related operation procedures like productivity enhancement, quality control, etc. Participates in regular and ad-hoc operations review meetings. Assists in the process improvement projects of the plant or facility to deliver high quality products. Follows regulatory processes and procedures for the plant or facility.Manufacturing SafetyKnowledge of manufacturing safety; ability to identify work-related hazards and perform necessary activities to meet regulatory requirements for the safety and protection of workers, environment and site.Level Extensive Experience: Consults on the use of new tools and techniques for safety protection. Performs safety inspections to assure compliance with OSHA requirements. Designs and implements emergency response processes and procedures. Promotes workplace safety among supervisors and workers; communicates safety rules and regulations. Assesses and reports unusual or new safety hazards or violations; initiates corrective action. Ensures that all employees and contractors comply with relevant safety policies and regulations.Production TrainingKnowledge of approaches, tools and techniques for delivering formal and informal training on the safe and efficient operation of production machinery; ability to conduct effective formal and situation-specific training.Level Working Knowledge: Prepares lesson plans and materials for upcoming training sessions. Documents the production process and writes user manuals detailing production machinery operation. Instructs staff in the basic set-up and operation of production machinery. Schedules and executes training sessions for production employees. Maintains records documenting employees' successful completion of production training programs.This About The Role is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of essential job functions as that term is defined by the Americans with Disabilities Act.Relocation is available for this position. Posting Dates: May 14, 2025 - May 29, 2025Caterpillar is an Equal Opportunity Employer (EEO).Not ready to apply? Join our .

Leading BPO in Kolkata Hiring for Quality Analyst Must have minimum 1 Year experience in Quality in International BPO Only Graduate 5 Days Working Shifts 24*7 Responsibilities: Lead quality initiatives, implement Six Sigma methodologies. Conduct call audits, analyze results with Pareto charts & Fishbones. Monitor calls for compliance, identify improvement opportunities. Mail your cv at simmi@hiresquad.in or call T 8467054123

Leading Bpo in Kolkata Hiring for Quality Analyst Must have minimum 2 years experience in Quality in International Bpo Only Graduate 5 Days Working Shifts 24*7 Responsibilities: Lead quality initiatives, implement Six Sigma methodologies. Conduct call audits, analyze results with Pareto charts & Fishbones. Monitor calls for compliance, identify improvement opportunities. Mail your cv at simmi@hiresquad.in or call T 8467054123

Job Title: Quality Analyst Location: Bangalore Working Days: 6 Days a Week ( Sunday week off ) Must Know anyone (1) of these regional language : 1.Hindi 2. Marathi 3.Gujarati 4.Kannada 5.Tamil 6.Malayalam 7.Telugu 8.Bengali Salary: As per the candidates last drawn salary and experience Roles and Responsibilities Conduct quality analysis to identify areas of improvement in call center operations. Perform root cause analysis on customer complaints and feedback to resolve issues promptly. Develop and implement quality improvement initiatives using tools like Pareto charts, Fishbone diagrams, and Control Charts. Collaborate with team members to ensure adherence to quality standards during call monitoring sessions. Provide training and coaching to agents on quality processes and procedures. Desired Candidate Profile 2-7 years of experience in BPO/Call Center industry with a focus on Quality Analysis or related field. Strong understanding of QC tools such as Call Audit, Call Calibration, Feedback, Pareto Analysis, Root Cause Analysis (RCA), Six Sigma Quality Methodologies. Excellent communication skills for effective collaboration with cross-functional teams. Interested candidates are welcomed to apply by sharing your CV at rozy.rozy1@teleperformancedibs.com

Job Description: The Business Analyst will play a pivotal role in ensuring and enhancing the quality of reviews, processes, and workflows. This position demands a highly analytical, detail-oriented individual with a robust understanding of quality assurance methodologies, and knowledge of Six Sigma Lean principles. The Business Analyst will be responsible for meticulous review of quality samples, precise identification and categorization of errors, rigorous root cause analysis, effective support for Service Level Objective (SLO) remediation, proactive participation in training initiatives, and insightful tracking of performance trends. This role necessitates close collaboration with cross-functional teams, including Training Support (TS) and vendor teams. The SQA Analyst must guarantee exceptional accuracy, efficiency, and strict adherence to established policies and procedures. Key Responsibilities: Quality Reviews: Conduct thorough reviews of quality samples to ensure compliance with standards and policies. Maintain accuracy on par with Full-Time Employees (FTEs). Focus on specific workflows for deep understanding and quality assurance. Error Categorization Actionable: Review and verify error categorization for non-people errors, adding detailed insights as needed. Lead triaging sessions using the Root Cause Corrective Action (RCCA) framework to drive Action Items (AIs) from Root Cause Analyses (RCAs). Root Cause Analysis (RCA): Apply the 5 Whys framework and other Six Sigma tools to conduct accurate RCAs. Demonstrate ownership of subjective RCA insights. Collaborate with vendors and TS teams to triage and close AIs effectively. SLO Remediation: Operationalize practice modules and track training completion across vendors. Conduct production audits (reviews, agent shadows) for critical workflows to identify improvement areas. Training Support: Coordinate with the TS team to launch bi-weekly policy updates. Collate policy questions and ensure comprehensive policy bulletins in collaboration with TS. Trends Reporting: Track agent reports and lead triaging with TS. Demonstrate ownership of trend insights, ensuring rapid response to issues. Process Improvement: Provide tooling, process, and policy feedback based on agent/vendor staff interviews. Suggest Lean-driven improvements to workflows to enhance efficiency and quality. Six Sigma Lean Application: Apply Six Sigma methodologies (DMAIC) and Lean principles (e.g., waste reduction, Kaizen) to process analysis and improvement initiatives. Communication Collaboration: Communicate effectively with all management levels. Collaborate with cross-functional stakeholders to achieve quality objectives. Qualifications: Graduation. Experience: B3 6+ years and for B2 3-4 years of overall professional experience. 2-3 years managing QA data with tools (Pareto charts, variation analysis). Proven experience in designing, analyzing, and performing root cause analysis. Experience/Knowledge with Six Sigma and Lean methodologies. Experience working with cross-functional stakeholders and partners. Exposure/Knowledge to project and program management. Technical Skills: Knowledge in Microsoft Excel. Required for B3 - For B2 knowledge - Strong data presentation and insights report writing skills. Analytical Skills: Strong analytical and problem-solving abilities. Knowledge of the 5 Whys framework and other Six Sigma tools. Ability to identify trends and patterns in data. Six Sigma Lean Skills: Knowledge of Six Sigma methodologies (DMAIC). Understanding of Lean principles (waste reduction, Kaizen). Soft Skills: Consistently high accuracy and proficiency with policies. Excellent communication and interpersonal skills. Ability to influence and communicate cross-functionally. Ability to operate with high energy and flexibility. High level of ownership and dedication. Education: Graduate degree required. Key Attributes for Shortlisting: Accuracy Attention to Detail: Strong track record of high accuracy. Analytical Prowess: Ability to analyze data, identify trends, and conduct thorough root cause analysis. Technical Proficiency: Expertise in data analysis tools and techniques. Six Sigma Lean Knowledge: Understanding and application of Six Sigma and Lean principles. Communication Skills: Excellent verbal and written communication. Problem-Solving Skills: Ability to identify issues, propose solutions, and drive improvements. Collaboration: Experience with cross-functional teams and external vendors. Proactive Approach: Proactive in identifying areas for improvement. Job Description Role Purpose The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer. Do 1. Customer requirements gathering and engagement Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements Detail out scope documents, functional non-functional requirements, features etc ensuring all stated and unstated customer needs are captured Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs Understand and communicate the financial and operational impact of any changes Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design Empower the customers through demonstration and presentation of the proposed solution/ prototype Maintain relationships with customers to optimize business integration and lead generation Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers 2. Engage with delivery team to ensure right solution is proposed to the customer a. Periodic cadence with delivery team to: Provide them with customer feedback/ inputs on the proposed solution Review the test cases to check 100% coverage of customer requirements Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer Deploy and facilitate new change requests to cater to customer needs and requirements Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback Conduct Integration Testing and User Acceptance demos testing to validate implemented solutions and ensure 100% success rate Use data modelling practices to analyze the findings and design, develop improvements and changes Ensure 100% utilization by studying systems capabilities and understanding business specifications Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer b. Support Project Manager/ Delivery Team in delivering the solution to the customer Define and plan project milestones, phases and different elements involved in the project along with the principal consultant Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans Ensure Customer Satisfaction through quality deliverable on time 3. Build domain expertise and contribute to knowledge repository Engage and interact with other BAs to share expertise and increase domain knowledge across the vertical Write whitepapers/ research papers, point of views and share with the consulting community at large Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight Deliver No. Performance Parameter Measure 1. Customer Engagement and Delivery Management PCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated. 2. Knowledge Management No. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components developed for proposal during quarter . Job Description: The Business Analyst will play a pivotal role in ensuring and enhancing the quality of reviews, processes, and workflows. This position demands a highly analytical, detail-oriented individual with a robust understanding of quality assurance methodologies, and knowledge of Six Sigma Lean principles. The Business Analyst will be responsible for meticulous review of quality samples, precise identification and categorization of errors, rigorous root cause analysis, effective support for Service Level Objective (SLO) remediation, proactive participation in training initiatives, and insightful tracking of performance trends. This role necessitates close collaboration with cross-functional teams, including Training Support (TS) and vendor teams. The SQA Analyst must guarantee exceptional accuracy, efficiency, and strict adherence to established policies and procedures. Key Responsibilities: Quality Reviews: Conduct thorough reviews of quality samples to ensure compliance with standards and policies. Maintain accuracy on par with Full-Time Employees (FTEs). Focus on specific workflows for deep understanding and quality assurance. Error Categorization Actionable: Review and verify error categorization for non-people errors, adding detailed insights as needed. Lead triaging sessions using the Root Cause Corrective Action (RCCA) framework to drive Action Items (AIs) from Root Cause Analyses (RCAs). Root Cause Analysis (RCA): Apply the 5 Whys framework and other Six Sigma tools to conduct accurate RCAs. Demonstrate ownership of subjective RCA insights. Collaborate with vendors and TS teams to triage and close AIs effectively. SLO Remediation: Operationalize practice modules and track training completion across vendors. Conduct production audits (reviews, agent shadows) for critical workflows to identify improvement areas. Training Support: Coordinate with the TS team to launch bi-weekly policy updates. Collate policy questions and ensure comprehensive policy bulletins in collaboration with TS. Trends Reporting: Track agent reports and lead triaging with TS. Demonstrate ownership of trend insights, ensuring rapid response to issues. Process Improvement: Provide tooling, process, and policy feedback based on agent/vendor staff interviews. Suggest Lean-driven improvements to workflows to enhance efficiency and quality. Six Sigma Lean Application: Apply Six Sigma methodologies (DMAIC) and Lean principles (e.g., waste reduction, Kaizen) to process analysis and improvement initiatives. Communication Collaboration: Communicate effectively with all management levels. Collaborate with cross-functional stakeholders to achieve quality objectives. Qualifications: Graduation. Experience: B3 6+ years and for B2 3-4 years of overall professional experience. 2-3 years managing QA data with tools (Pareto charts, variation analysis). Proven experience in designing, analyzing, and performing root cause analysis. Experience/Knowledge with Six Sigma and Lean methodologies. Experience working with cross-functional stakeholders and partners. Exposure/Knowledge to project and program management. Technical Skills: Knowledge in Microsoft Excel. Required for B3 - For B2 knowledge - Strong data presentation and insights report writing skills. Analytical Skills: Strong analytical and problem-solving abilities. Knowledge of the 5 Whys framework and other Six Sigma tools. Ability to identify trends and patterns in data. Six Sigma Lean Skills: Knowledge of Six Sigma methodologies (DMAIC). Understanding of Lean principles (waste reduction, Kaizen). Soft Skills: Consistently high accuracy and proficiency with policies. Excellent communication and interpersonal skills. Ability to influence and communicate cross-functionally. Ability to operate with high energy and flexibility. High level of ownership and dedication. Education: Graduate degree required. Key Attributes for Shortlisting: Accuracy Attention to Detail: St