Posted:1 month ago|
Platform:
Remote
Full Time
Coordinate with design and development teams to resolve complex application and system issues. Monitor all alerts related to applications and provide proactive services Deal with support application from Level 1 team Resolve issues about the infrastructure and network, identify the root cause and document tickets. Document incidents, by starting from the root cause analysis and provide long term solutions to incidents presented. Ensure the correct functioning of products assigned to be supported. Implement the latest updates/upgrades of the products to be supported. Share best practices in terms of application support
Teleperformance (TP)
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Business Process Outsourcing (BPO)
410,000+ Employees
464 Jobs
Key People
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