Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Gurgaon
>
Minfy
>
Senior Application Support Engineer

Senior Application Support Engineer

Minfy

0 years

0 Lacs

Gurgaon Haryana India

Posted:1 day ago| Platform:

Apply

Skills Required

support monitoring network solarwinds nagios notifications troubleshooting ip escalation logging diagnostics documentation configuration maintenance patch updating security resolve networking tcp routing switching dhcp communication service

Work Mode

On-site

Job Type

Full Time

Job Description

Core Responsibilities

Monitoring and Alerting:

Actively monitor network performance using tools like SolarWinds or Nagios, responding to alerts and notifications. 

Initial Troubleshooting

Perform basic troubleshooting steps like checking connections, IP conflicts, and resolving simple connectivity issues. 

Ticket Handling And Escalation

Handle incoming network tickets, logging issues, performing initial diagnostics, and escalating unresolved problems to L2 or L3 engineers. 

Documentation

Document recurring issues, solutions, and network configurations to build a knowledge base. 

Basic Configuration And Maintenance

L1 engineers may assist in basic configuration tasks, such as setting up user access, patch panels, and ports, and maintaining network equipment. 

Customer Interaction

They often interact with end-users to gather information, provide basic support, and guide them through troubleshooting steps. 

Specific Tasks Might Include

Checking physical connections:

 Ensuring cables are properly connected and identifying potential physical layer issues. 

Verifying IP addresses and configurations:

 Ensuring devices have valid IP addresses and correct network settings. 

Troubleshooting basic connectivity problems:

 Addressing issues like inability to access resources or network outages. 

Assisting with user access and permissions:

 Setting up user accounts and granting access to network resources. 

Maintaining and updating network documentation:

 Ensuring diagrams, configurations, and other documentation are accurate. 

Performing routine maintenance tasks:

 Such as applying security patches and updating firmware (if applicable). 

Collaborating with other IT teams:

 Working with system administrators or other network engineers to resolve issues. 

Skills And Qualifications

Basic understanding of networking concepts:

 TCP/IP, routing, switching, DNS, DHCP. 

Familiarity with network monitoring tools:

 Such as SolarWinds, Nagios, or other similar tools. 

Strong troubleshooting and problem-solving skills:

 Ability to diagnose and resolve basic network issues. 

Excellent communication and customer service skills:

 Effectively communicate with users and other team members. 

Ability to work in a fast-paced environment:

 Handling multiple tasks and prioritizing issues. 

Willingness to learn and adapt to new technologies:

 Staying updated with the latest networking trends and technologies. 

More Jobs at Minfy

Senior Technical Writer-7-10yrs exp Hyderabad location only

Hyderabad, Telangana, India

Experience: Not specified

Salary: Not disclosed

Solutions Architect-(AWS experience)5-10yrs exp only Delhi location only

Hyderabad, Telangana, India

Experience: Not specified

Salary: Not disclosed

Mobile Lead

Hyderabad, Telangana, India

5.0 - 5.0 yrs

Salary: Not disclosed

IT-Recruiter

Hyderabad, Telangana, India

Experience: Not specified

Salary: Not disclosed

Cybersolutions Specialisy

Delhi, India

8.0 - 8.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Minfy

Before You Leave... Find Your Perfect Job!

Login to

Please Verify Your Phone or Email

Confirm Action

Contact Us

Search

Profile

Upskill and Grow with AI

Personal Settings

Senior Application Support Engineer

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Core Responsibilities

Monitoring and Alerting:

Initial Troubleshooting

Ticket Handling And Escalation

Documentation

Basic Configuration And Maintenance

Customer Interaction

Specific Tasks Might Include

Checking physical connections:

Verifying IP addresses and configurations:

Troubleshooting basic connectivity problems:

Assisting with user access and permissions:

Maintaining and updating network documentation:

Performing routine maintenance tasks:

Collaborating with other IT teams:

Skills And Qualifications

Basic understanding of networking concepts:

Familiarity with network monitoring tools:

Strong troubleshooting and problem-solving skills:

Excellent communication and customer service skills:

Ability to work in a fast-paced environment:

Willingness to learn and adapt to new technologies:

More Jobs at Minfy