Senior Application Support Engineer

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Job Summary:

Essential Job Duties And Responsibilities

• Manage day-to-day administration and health of applications and infrastructure.
• Perform installation, configuration, upgrades, and troubleshooting of applications across cloud and on-prem platforms.
• Ensure secure, high-performance deployments using automation tools and CI/CD pipelines.
• Support containerized applications on Docker/Kubernetes (AKS preferred).
• Collaborate with project managers, developers, QA, and infrastructure teams to support deployments and changes.
• Manage and maintain backend OS environments (Windows, Linux, UNIX).
• Handle system backup, restore, and failover for application environments.
• Document configurations, deployment processes, and technical procedures.
• Participate in 24x7 on-call support rotation.
• Provide technical mentorship to junior team members.
• Conduct performance tuning and assist with network and database configurations.
  

Required Technical Skills & Experience:

• Five (5)+ years of experience in application support or system administration roles.
• Strong experience with Middleware Technologies: WebLogic / Tomcat (Mandatory).
• Operating Systems: Windows and Linux (mandatory).
• Scripting: Bash, PowerShell, or Python (good to have).
• Cloud Platforms: Azure / AWS.
• Containerization: Docker and Kubernetes (AKS preferred).
• CI/CD: GitHub / GitLab, Jenkins, Azure DevOps pipelines.
• Artifact Management: JFrog, HashiCorp Vault, or similar.
• Monitoring Tools: SolarWinds, AppDynamics (mandatory); Prometheus, Splunk (nice to have).
• Solid understanding of database environments, especially Oracle or equivalent.
• Exposure to tools such as Postman, SQL Developer, Ansible, JIRA, ServiceNow, and TestRail.
  

Minimum Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related technical field. Equivalent work experience is acceptable.
• Proven experience with third-party COTS applications (e.g., Apache Kafka, Zookeeper, Apigee).
• Proficiency in SQL and relational databases (e.g., SQL Server, Oracle).
  

Preferred Qualifications:

• ITIL Foundation certification or experience working in ITIL-governed environments.
• Prior experience supporting applications in mission-critical production settings.
• Experience with scripting/automation tools (e.g., Ansible, Terraform).
• Familiarity with SAP, Microsoft CRM, or similar enterprise applications.
• Exposure to public cloud cost management and governance practices.
  

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