Senior Application Support Engineer

As an L1 Network Engineer, your core responsibilities will involve actively monitoring network performance using tools like SolarWinds or Nagios, responding to alerts and notifications. You will be required to perform basic troubleshooting steps such as checking connections, IP conflicts, and resolving simple connectivity issues. Handling incoming network tickets, logging issues, performing initial diagnostics, and escalating unresolved problems to L2 or L3 engineers will also be a part of your daily tasks. Documentation will be crucial in your role, where you will need to document recurring issues, solutions, and network configurations to build a knowledge base. Additionally, you may assist in basic configuration tasks like setting up user access, patch panels, ports, and maintaining network equipment. Customer interaction will also be a key aspect of your job, as you will often interact with end-users to gather information, provide basic support, and guide them through troubleshooting steps. Specific tasks you might be assigned include checking physical connections to ensure cables are properly connected, verifying IP addresses and configurations, troubleshooting basic connectivity problems, assisting with user access and permissions, maintaining and updating network documentation, performing routine maintenance tasks like applying security patches and updating firmware (if applicable), and collaborating with other IT teams to resolve issues. To excel in this role, you should have a basic understanding of networking concepts such as TCP/IP, routing, switching, DNS, and DHCP. Familiarity with network monitoring tools like SolarWinds, Nagios, or similar tools will be beneficial. Strong troubleshooting and problem-solving skills are essential for diagnosing and resolving basic network issues. Excellent communication and customer service skills are required to effectively communicate with users and team members. You should also be able to work in a fast-paced environment, handling multiple tasks and prioritizing issues, while demonstrating a willingness to learn and adapt to new technologies by staying updated with the latest networking trends and technologies.,