Senior Application Support Engineer

Role: Senior Application Support Engineer (Airport Operational Systems)

Location: Delhi IGIG Airport

Experience: 3+ years

Salary: 10 to 12 LPA

JD:

• Provide

  Level 2 support

  for AODB, RMS, FIDS, ESB, and related airport applications.
• Understand and document

  functional and business workflows

  of AODB and other systems.
• Analyze complex incidents and problems, identify root causes, and coordinate resolutions with L3 and vendors as needed.
• Interact regularly with

  airport stakeholders and clients

  to understand operational requirements and enhancements.
• Work closely with L1 team to guide and mentor them; ensure incidents are handled effectively and within SLA.
• Review and improve existing SOPs, troubleshooting guides, and support documentation.
• Participate in change management processes – assess impact, support deployments, and conduct validations.
• Support during critical airport operations events and planned infrastructure activities.
• Lead requirement gathering sessions and translate business needs into technical tasks or change requests.

Requirements:

• 3–5 years of experience in application support, preferably in aviation or enterprise operational systems.
• Deep functional understanding of

  Airport Operational Systems

  , especially

  AODB

  .
• Proficiency in

  Linux environments (RHEL preferred)

  – scripting, log analysis, process monitoring.
• Experience working with

  Oracle databases

  – running queries, analyzing logs, understanding data structures.
• Strong communication and client-facing skills with the ability to articulate technical and functional topics clearly.
• Experience mentoring or leading junior support engineers or L1 teams.
• Knowledge of ITIL framework – especially incident, problem, and change management.

Preferred Qualifications:

• Hands-on experience supporting

  AODB, RMS, FIDS, ESB

  or similar systems in a live airport environment.
• Exposure to airport operations, resource allocation, and flight information workflows.
• Oracle or Linux certifications are an advantage.
• Experience using ticketing and monitoring tools.

With regards

Dixita Uppal

dixita@raspl.com