Senior Application Support Engineer

As an experienced Deployment Specialist at Alpha Plus, your role involves providing end-to-end internal and external implementation support for our suite of software solutions. You will monitor and assist the Client Delivery or Client Monitoring Team in various project stages, including pre-deployment preparation, deployment, UAT, security-clearance, integration/data migration, user and rights management, final deployment, and post-deployment monitoring. Your responsibilities also include imparting UAT & Product Training to clients, ensuring trouble-free Warranty & AMC support, and conducting health-checks on software solutions deployed at client locations. Key Responsibilities: - Monitor and assist ASEs in implementation projects, including internal implementations - Undertake Proof of Concept (POC) at client locations in coordination with the Business Team - Ensure accurate tracking and prompt closure of incidents reported by clients - Conduct Root Cause Analysis (RCA) on incidents and provide timely resolution - Lead ASEs to ensure smooth Client Relationship Management - Lead the testing, release, and maintenance of pre-deployment software releases - Assist in the organized deployment of patches, security fixes, and periodic product upgrades - Perform any other roles and responsibilities as suggested by the Department Head Qualifications Required: - B. Sc. / B. Sc. (IT) / B.E. / B. Tech. or other Technical Graduates - Minimum 3+ years of experience in Software deployment and troubleshooting - In-depth knowledge of various OS, SQL / Oracle databases, and hardware - Proficiency in deploying web-based applications, specifically Microsoft IIS (.Net) based applications - Sound skills of software troubleshooting and diagnosis - Excellent analytical and on-the-spot thinking ability - Basic computer skills, including email writing - Sound communication, inter-personal & documentation skills - Readiness to travel across the country for client-side implementation at least 2 - 3 times each month - Willingness to acquire in-depth functional knowledge of APT software products In addition to the detailed job responsibilities and qualifications, you will benefit from a flexible schedule, health insurance, leave encashment, paid time off, and Provident Fund. The full-time, permanent position offers a day shift schedule from Monday to Friday.,