Application Support Executive

As an active member of the Client Delivery or Client Monitoring Team, you will be responsible for providing comprehensive internal and external support for the Alpha Plus suite of software solutions. This support includes all aspects of the implementation process such as pre-deployment preparation, deployment, User Acceptance Testing (UAT), security clearance, integration/data migration, user and rights management, final deployment, and post-deployment monitoring. You will also conduct UAT and Product Training sessions for clients and ensure seamless Warranty & AMC support for Alpha Plus clientele. Additionally, you will be involved in handling software installations for internal products and performing periodic health-checks on software solutions deployed at client locations. Your role will also include undertaking Proof of Concept (POC) activities at client sites in collaboration with the Business Team, documenting and tracking client-reported incidents, and conducting Root Cause Analysis (RCA) to provide timely resolution. Furthermore, you will contribute to Client Relationship Management efforts, assist in testing, releasing, and maintaining pre-deployment software releases, and support the organized deployment of patches, security fixes, and periodic product upgrades. To qualify for this role, you should hold a degree in B. Sc. / B. Sc. (IT) / B.E. / B. Tech. or a related field. Prior experience is not mandatory but having an in-depth knowledge of various operating systems, SQL / Oracle databases, and hardware is essential. Proficiency in deploying web-based applications, strong software troubleshooting and diagnosis skills, excellent analytical and critical thinking abilities, basic computer skills, and effective communication, interpersonal, and documentation skills are required. You should also be prepared to travel across the country for client-side implementations at least 2-3 times per month and be willing to acquire in-depth functional knowledge of APT software products. Additionally, having a strong command of English for written and oral communication and previous experience of 1-2 years in a similar role related to software deployment or troubleshooting will be advantageous. This is a full-time position with a day shift schedule, and the work location is in person.,