Application Support Executive

• Serve as the primary point of contact for end-users regarding HIS/EMR/LIS/RIS/PACS application issues.
• Perform Root Cause Analysis and resolve functional and technical tickets within SLA.
• Execute SQL queries for data validation, troubleshooting, reporting, and log analysis.
• Work with REST/SOAP APIs for integrating external systems such as payment gateways, lab machines, insurance portals, or mobile apps.
• Develop and maintain small scripts and utilities using Python to automate workflows or data migration tasks.
• Support custom module development and minor enhancements in Django-based internal applications.
• Coordinate with development teams to escalate defects, document change requests, and participate in UAT cycles.
• Maintain documentation such as knowledge base articles, release notes, SOPs, and training materials.
• Assist with implementation, upgrades, configuration, and rollout of new features.
• Ensure adherence to data security, privacy, and hospital IT compliance standards.

Required Technical Skills

• Good understanding of SQL (MySQL/PostgreSQL/Oracle):

joins, triggers, stored procedures, indexing & performance debugging.

• Hands-on experience working with REST/JSON & SOAP/XML APIs.
• Proficiency in Python for scripting and automation.
• Familiarity with Django (models, views, serializers, URL routing, ORM).
• Understanding of Linux server basics (SSH, logs, services).
• Experience with version control (Git preferred).

Domain / Functional Skills (Preferred)

• Experience supporting any of the following healthcare systems:

HIS / EMR / LIS / RIS / PACS / HMS / Billing / Pharmacy / OP-IP workflows (Preferable)

• Knowledge of HL7, FHIR, DICOM (added advantage).
• Understanding of hospital workflows: patient registration, admissions, OT scheduling, nursing notes, lab workflows, billing, discharge. (Preferable)

Soft Skills

• Strong communication and user-handling skills.
• Ability to translate clinical workflow problems into technical solutions.
• Documentation and training ability.
• Analytical mindset & problem-solving approach.

Education

• B.Tech / MCA / BSc (IT / Computer Science) or equivalent qualification.

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Work Location: In person