Role & responsibilities Effectively managing, developing, and training the service desk team. Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved. Conducting and sharing results from service and operation performance reviews. Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations. Managing escalations and maintaining feedback tracker A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team. An ability to balance and plan the short-term actions of the team. Knowledge and understanding of all relevant industry standards. Knowledge and understanding of best practices for service management. Strong communication skills, including the ability to be influential and persuasive with stakeholders. As needed, schedule employees working times and provide backup support. Conduct regular assessments and share the results with stakeholders. Review and analyze communications between IT staff and customers. Provide regular feedback based on the periodic performance review. Manage process for communicating outage/emergency activities to the organization. Motivates team through timely rewards & recognitions. Train, coach, and mentor Service Desk Specialists (Level 1 / 2) including career development. Ensure staff compliance with company policies and measures. Knowledge on Service management concepts namely Tools and techniques Ability to maintain high confidentiality with sensitive information and data and display integrity. Experience in effectively interacting with employees or leadership teams from internal or client organizations. Proactively manages risk and maintains proper documentation. Proven abilities to work with data, analyze and draw inferences from the data available. Ability to articulate effectively while reporting, creating minutes and action plans. Ability to adapt quickly to changing priorities and conditions. Should be able to lead from front with no/minimum guidance. Preferred candidate profile Perks and benefits

Role & responsibilities 24x7 Service Operation. Rotational shifts. Installation and configuring the pollers and application. Upgrading application to newer version. Maintaining the polling engine and availability. Capacity planning of pollers and web server. Manage day-to-day activities related to SolarWinds, ensuring smooth functionality, addressing enhancements and request from other teams related to SolarWinds. Onboarding new device to monitoring and enabling it for alerting.Offboarding devices from SolarWinds following the process. Creating new alerts, managing the existing ones and making necessary changes to the existing alerts accordingly when required. Creating new reports, managing the existing ones and making necessary changes to the existing reports/schedules accordingly when required. Creating new dashboards, managing the existing ones and making necessary changes to the existing dashboards accordingly when required. Conducting regular auditing of existing monitoring environment. Performing daily health checks of SolarWinds application. Integrating SolarWinds with other tools like XSOAR, ServiceNow etc. Working with XSOAR team for any ticketing related request or issues. Create relevant KB documents in Confluence related to SolarWinds and update existing ones to latest. Support any change, outage or other meetings and provide necessary details and support from SolarWinds end. Working with SolarWinds vendor for application related issues. Preferred candidate profile

To provide technical support & assistance to customers remotely. To ensure client satisfaction and ability to resolve customer issues at first contact. Must have good technical knowledge and an ability to communicate effectively to understand the problem, empathize and provide a solution at the earliest. To ensure user queries or issues are captured, validated, and triaged for further processing. To ensure various types of information or updates are communicated to users through appropriate channels. What you ll do as the (L1- Service Desk): The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Serve as the first point of contact for customers seeking technical assistance through various channels like phone, chat & email. Experience in Core IT Support, Addressing Clients Worldwide (24*7). Experience troubleshooting and configuring desktop hardware and associated peripherals. Ability to work in a team environment and communicate effectively through chat systems (e.g. Microsoft teams, Skype) Working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting. Experience working in a fast-paced environment. Strong customer service experience. Excellent communication skills is must. Ability to multitask well. Real time Ticket creation and documentation. Ability to perform tasks within SLA s. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the SOP s / KB s related to the issue and the relevant details provided by customers. Walk the customer through the problem-solving process. Escalate unresolved issues to the next level of support personnel. Provide accurate information on IT products or services. Record events and problems and their resolution in logs. Follow-up and update customer status and information Pass on any feedback or suggestions from customers to the appropriate internal team. Identify and suggest possible improvements to procedures & KB articles. Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and resolve basic technical issues faster. 24/7 rotational shift. What you will bring to the team: Experience - 0- 0.6 months in IT Support Education - Bsc (IT, Computer) or B.Tech / BE, BCA, M.Tech , MCA, Msc (Computer) Reporting - Team Lead

The primary focus of this position is to complete hiring targets within deadline, creativity, and staying updated on current innovative sourcing and recruiting techniques to achieve all elements of the recruiting cycle. What you ll do as a (Recruiter): Managing end to end Hiring process for IT and Non-IT positions. Bulk Hiring, Volume Hiring Experience MUST Proactively source candidates through various channels (Hiring companies, social media, employee referrals) Screening and conducting first level HR telephonic interview Act as a point of contact and build influential relationships with the Hiring company and candidates during the selection process Coordinate availability of shortlisted candidates for interviews with India office Management & the US office Process Owners. Should be well verse in maintaining candidate / recruitment database Prepare offer letters for the selected candidates. Share the hiring details with the concerned departments and ensure all pre-joining formalities are completed before the new hire s DOJ. Ensures timely completion of background verification & reference check of new hires. Ensure the joining formalities for all new hires & receipt of post joining documents are completed What will you bring to the team: Skillset & Qualifications required: Graduate in any stream R elevant Experience, preferably with a Recruitment firm. Strong working knowledge of MS Office. Ability to run pivot tables, perform v-lookup analysis, and graph data. Excellent communication skills with the ability to foster long-term relationships with internal teams, external partners, and candidates Passionate about recruitment Should be highly energetic and a go-getter person. Location-Bangalore

Description Position at Zones LLC. Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there s really only one: Zones - First Choice for IT. TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @ Zones, and LinkedIn and Facebook. Position Overview: To provide technical support & assistance to customers remotely. To ensure client satisfaction and ability to resolve customer issues at first contact. Must have good technical knowledge and an ability to communicate effectively to understand the problem, empathize and provide a solution at the earliest. To ensure user queries or issues are captured, validated, and triaged for further processing. To ensure various types of information or updates are communicated to users through appropriate channels. What you ll do as the (L1- Service Desk): The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Serve as the first point of contact for customers seeking technical assistance through various channels like phone, chat & email. Experience in Core IT Support, Addressing Clients Worldwide (24*7). Experience troubleshooting and configuring desktop hardware and associated peripherals. Ability to work in a team environment and communicate effectively through chat systems (e.g. Microsoft teams, Skype) Working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting. Experience working in a fast-paced environment. Strong customer service experience. Excellent communication skills is must. Ability to multitask well. Real time Ticket creation and documentation. Ability to perform tasks within SLA s. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the SOP s / KB s related to the issue and the relevant details provided by customers. Walk the customer through the problem-solving process. Escalate unresolved issues to the next level of support personnel. Provide accurate information on IT products or services. Record events and problems and their resolution in logs. Follow-up and update customer status and information Pass on any feedback or suggestions from customers to the appropriate internal team. Identify and suggest possible improvements to procedures & KB articles. Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and resolve basic technical issues faster. 24/7 rotational shift. What you will bring to the team: Experience - 0- 0.6 months in IT Support Education - Bsc (IT, Computer) or B.Tech / BE, BCA, M.Tech , MCA, Msc (Computer) Reporting - Team Lead

Description Position at Zones LLC. Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there s really only one: Zones - First Choice for IT. TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @ Zones, and LinkedIn and Facebook. Position Overview: To provide technical support & assistance to customers remotely. To ensure client satisfaction and ability to resolve customer issues at first contact. Must have good technical knowledge and an ability to communicate effectively to understand the problem, empathize and provide a solution at the earliest. To ensure user queries or issues are captured, validated, and triaged for further processing. To ensure various types of information or updates are communicated to users through appropriate channels. What you ll do as the (L1- Service Desk): The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Serve as the first point of contact for customers seeking technical assistance through various channels like phone, chat & email. Experience in Core IT Support, Addressing Clients Worldwide (24*7). Experience troubleshooting and configuring desktop hardware and associated peripherals. Ability to work in a team environment and communicate effectively through chat systems (e.g. Microsoft teams, Skype) Working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting. Experience working in a fast-paced environment. Strong customer service experience. Excellent communication skills is must. Ability to multitask well. Real time Ticket creation and documentation. Ability to perform tasks within SLA s. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the SOP s / KB s related to the issue and the relevant details provided by customers. Walk the customer through the problem-solving process. Escalate unresolved issues to the next level of support personnel. Provide accurate information on IT products or services. Record events and problems and their resolution in logs. Follow-up and update customer status and information Pass on any feedback or suggestions from customers to the appropriate internal team. Identify and suggest possible improvements to procedures & KB articles. Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and resolve basic technical issues faster. 24/7 rotational shift. What you will bring to the team: Experience - 0- 0.6 months in IT Support Education - Bsc (IT, Computer) or B.Tech / BE, BCA, M.Tech , MCA, Msc (Computer) Reporting - Team Lead Zones offers a comprehensive Benefits package. While we re committed to providing top-tier solutions, we are just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring to our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life and a flexible leave policy to balance their work life. At Zones, work is more than a job - its an exciting careers immersed in an inventive, collaborative culture. If you re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

Description Position at Zones LLC. Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there s really only one: Zones - First Choice for IT. TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @ Zones, and LinkedIn and Facebook. Position Overview: To provide technical support & assistance to customers remotely. To ensure client satisfaction and ability to resolve customer issues at first contact. Must have good technical knowledge and an ability to communicate effectively to understand the problem, empathize and provide a solution at the earliest. To ensure user queries or issues are captured, validated, and triaged for further processing. To ensure various types of information or updates are communicated to users through appropriate channels. What you ll do as the (L1- Service Desk): The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Serve as the first point of contact for customers seeking technical assistance through various channels like phone, chat & email. Experience in Core IT Support, Addressing Clients Worldwide (24*7). Experience troubleshooting and configuring desktop hardware and associated peripherals. Ability to work in a team environment and communicate effectively through chat systems (e.g. Microsoft teams, Skype) Working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting. Experience working in a fast-paced environment. Strong customer service experience. Excellent communication skills is must. Ability to multitask well. Real time Ticket creation and documentation. Ability to perform tasks within SLA s. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the SOP s / KB s related to the issue and the relevant details provided by customers. Walk the customer through the problem-solving process. Escalate unresolved issues to the next level of support personnel. Provide accurate information on IT products or services. Record events and problems and their resolution in logs. Follow-up and update customer status and information Pass on any feedback or suggestions from customers to the appropriate internal team. Identify and suggest possible improvements to procedures & KB articles. Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and resolve basic technical issues faster. 24/7 rotational shift. What you will bring to the team: Experience - 0- 0.6 months in IT Support Education - Bsc (IT, Computer) or B.Tech / BE, BCA, M.Tech , MCA, Msc (Computer) Reporting - Team Lead Zones offers a comprehensive Benefits package. While we re committed to providing top-tier solutions, we are just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring to our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life and a flexible leave policy to balance their work life. At Zones, work is more than a job - its an exciting careers immersed in an inventive, collaborative culture. If you re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

Description Position at Zones LLC. Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there s really only one: Zones - First Choice for IT. TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview As a Network Operations Engineer to develop and maintain functional and secure networks. You will mentor a team of engineers to troubleshoot and optimize our networks for our users. In this role, you should have excellent problem-solving skills and thorough knowledge of network administration and architecture. If you re also passionate about security and data protection, we d like to meet you. Also, we can say that L 1 Network Engineers roles and responsibilities include the following. Key Responsibilities . 24x7 Service Operation. Rotational shifts. Monitoring of IT infrastructure - Servers, Storage, Backup, Network (Switch, Router, Firewall), Security Devices such as IPS, IDS etc. Categorization and Qualification of alerts from monitoring platform and enagaging the respective teams Proficient in multiple monitoring tools preferable ScienceLogic , Zabbix, Manage Engine etc. Proficient in ticketing tool preferably in ServiceNow, Manage Engine , Ivanti etc. Able to perform initial trouble shooting on the ticket so as to resolve the simple issues quickly Able to perform Major Incident Management and participate in Bridge call Fair knowledge of Layer 1 / Layer 2 and Layer 3 technologies. (VLAN, STP, Routing protocol like OSPF, BGP, IP/MPLS, L3VPN, Carrier Ethernet, Transport Network (Ciena, SDH/ Native Packet Transport) and testing and monitoring. Eager to learn new age technologies (Routing and switching, BGP, MPLS, OSPF, VLAN, SDWAN, CC, Security) Close coordination with Duty Manager on ticket queue management and in instances of bulk receiving of tickets/ SR. Route incidents/ SRs/ Changes to right stakeholder for troubleshooting in case it is not solved and within SLA time. Fault handling and escalation (identifying and responding to faults on client s systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution). Maintain high level of vigilance for any major incidents or widespread network or service impacting events. What you will bring to the team: Excellent English communication skills A minimum of 2 /3 + years experience in a similar role Good at working under high pressure situation. Work well in a busy team, being quick to learn and able to deal with a wide range of issues. Team Player Zones offers a comprehensive Benefits package. While we re committed to providing top-tier solutions, we are just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring to our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life and a flexible leave policy to balance their work life. At Zones, work is more than a job - its an exciting careers immersed in an inventive, collaborative culture. If you re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

As a Tools Admin to develop and maintain functional and secure networks. You will mentor a team of engineers to troubleshoot and optimize our networks for our users. In this role, you should have excellent problem-solving skills and thorough knowledge of network administration and architecture. If you re also passionate about security and data protection, we d like to meet you. Also, we can say that Tool Admin roles and responsibilities include the following. Key Responsibilities. 24x7 Service Operation. Rotational shifts. Installation and configuring the pollers and application. Upgrading application to newer version. Maintaining the polling engine and availability. Capacity planning of pollers and web server . Manage day-to-day activities related to SolarWinds, ensuring smooth functionality, addressing enhancements and request from other teams related to SolarWinds. Onboarding new device to monitoring and enabling it for alerting. Offboarding devices from SolarWinds following the process. Creating new alerts, managing the existing ones and making necessary changes to the existing alerts accordingly when required. Creating new reports, managing the existing ones and making necessary changes to the existing reports/schedules accordingly when required. Creating new dashboards, managing the existing ones and making necessary changes to the existing dashboards accordingly when required. Conducting regular auditing of existing monitoring environment. Performing daily health checks of SolarWinds application. Integrating SolarWinds with other tools like XSOAR, ServiceNow etc. Working with XSOAR team for any ticketing related request or issues. Create relevant KB documents in Confluence related to SolarWinds and update existing ones to latest . Support any change, outage or other meetings and provide necessary details and support from SolarWinds end. Working with SolarWinds vendor for application related issues. What you will bring to the team: Excellent English communication skills A minimum of 2 /3 + years experience in a similar role Good at working under high pressure situation. Work well in a busy team, being quick to learn and able to deal with a wide range of issues. Team Player

Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, theres really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview: To provide technical support & assistance to customers remotely. To ensure client satisfaction and ability to resolve customer issues at first contact. Must have good technical knowledge and an ability to communicate effectively to understand the problem, empathize and provide a solution at the earliest. To ensure user queries or issues are captured, validated, and triaged for further processing. To ensure various types of information or updates are communicated to users through appropriate channels. What you’ll do as the (L1- Service Desk): The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Serve as the first point of contact for customers seeking technical assistance through various channels like phone, chat & email. Experience in Core IT Support, Addressing Clients Worldwide (24*7). Experience troubleshooting and configuring desktop hardware and associated peripherals. Ability to work in a team environment and communicate effectively through chat systems (e.g. Microsoft teams, Skype) Working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting. Experience working in a fast-paced environment. Strong customer service experience. Excellent communication skills is must. Ability to multitask well. Real time Ticket creation and documentation. Ability to perform tasks within SLA’s. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the SOP’s / KB’s related to the issue and the relevant details provided by customers. Walk the customer through the problem-solving process. Escalate unresolved issues to the next level of support personnel. Provide accurate information on IT products or services. Record events and problems and their resolution in logs. Follow-up and update customer status and information Pass on any feedback or suggestions from customers to the appropriate internal team. Identify and suggest possible improvements to procedures & KB articles. Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and resolve basic technical issues faster. 24/7 rotational shift. What you will bring to the team: Experience – 0- 0.6 months in IT Support Education – Bsc (IT, Computer) or B.Tech/ BE, BCA, M.Tech, MCA, Msc (Computer) Reporting – Team Lead Zones offers a comprehensive Benefits package. While we’re committed to providing top-tier solutions, we are just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring to our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life and a flexible leave policy to balance their work life. At Zones, work is more than a job – it's an exciting careers immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

Description Position at Zones LLC. Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there s really only one: Zones - First Choice for IT. TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview: Seeking an experienced NOC Project Manager (NOC PM) to oversee the planning, coordination, and delivery of initiatives related to our Network Operations Center (NOC). This role serves as the primary interface between NOC operations and internal/external stakeholders, ensuring timely execution of deliverables, transparent communication, and client satisfaction. The ideal candidate combines strong project management experience with a solid understanding of NOC functions, knowledge of Field Dispatch workflows and site-based network support, and a sense of urgency when managing time-sensitive operations, escalations, and client needs. What you ll do as the Project Manager: Key Responsibilities Project Management Develop and maintain detailed plans for NOC initiatives, deliverables and deadlines. Coordinate cross-functional teams including engineering, vendors, field dispatch and client support. Manage risks, issues, and dependencies, escalating where necessary. Monitor resource utilization and change control for active NOC projects. Client-Facing Communication & Reporting Serve as the primary point of contact for client stakeholders for all NOC-related project and operational matters Prepare and deliver clear, accurate reports on NOC performance metrics, open issues, project timelines and SLA adherence. Respond promptly to client inquiries and escalations, ensuring alignment and transparency throughout project execution. Incorporate client feedback into process improvement initiatives and team planning. Operational Oversight Partner with NOC leadership to ensure daily operations align with defined processes and standards. Drive incident response and resolution efforts with a strong sense of urgency, ensuring minimal impact to operations and client environments Ensure incident, change, and problem management processes are followed consistently. Collaborate with Field Dispatch and Network Engineers to streamline site support and ticket workflows. Track and report on operational KPIs (e.g., response time, resolution time, SLA adherence). Internal Stakeholder Engagement Work closely with NOC Manager, Service Delivery Manager (SDM) and Directors to prioritize tasks and align with strategic goals. Coordinate feedback loops between technical teams, client representatives and leadership to drive service excellence. What you will bring to the team: A proactive mindset and strong sense of urgency in addressing incidents, escalations, and stakeholder communication. Demonstrate success in client-facing roles with direct responsibility for communication and service reporting. Strong understanding of incident management, change control, and service desk processes. Familiarity with tools such as Monday.com, ServiceNow, AT&T and Granite Portals, etc. and internal ticketing systems. Excellent communication and presentation skills; capable of articulating technical issues and resolutions to non-technical audiences. Proven ability to manage multiple concurrent tasks and stakeholder expectations. Strong understanding of network infrastructure (LAN/WAN, SD-WAN, firewalls, VPNs) and security technologies (SIEM, IDS/IPS, endpoint protection, cloud security). Experience working with retail clients or in a retail IT environment is a strong plus. Excellent communication, stakeholder management, and leadership skills. Experience working with US-based clients and managing remote/global teams. Education/Qualifications: Bachelor s degree in computer science, Information Technology, or related field. PMP, PRINCE2, or equivalent project management certification and ITIL certification. 5 - 7 years of experience in IT project management, with at least 3 years in network and security domains. Zones offers a comprehensive Benefits package. While we re committed to providing top-tier solutions, we re just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring into our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life, and flexible leave policy to balance their work life. At Zones, work is more than a job - its an exciting career immersed in an inventive, collaborative culture. If you re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Description Position at Zones LLC. Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there s really only one: Zones - First Choice for IT. TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview: We are looking for a passionate and experienced Regional Sales Manager (Karnataka & AP) to join our team and drive new business growth in the Enterprise segment. The ideal candidate will have a strong understanding of the System Integration Company particularly in Data Center Solutions, Cloud solutions, Collaboration, Security solutions, Managed infrastructure services, and System Integration services. You will be responsible for identifying opportunities for new products and services, building relationships with key decision-makers, and exceeding sales targets. What you ll do as the Regional Sales Manager (Karnataka & AP) : The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Generate new business by prospecting for new accounts in the Enterprise segment. Manage a set of assigned accounts and build strong relationships with decision-makers. Identify opportunities for new products and services and present compelling solutions to customers. Enhance existing customer infrastructure for additional revenue growth. Maintain and expand business from existing customers. Adhere to defined sales processes and maintain/grow the sales funnel to achieve organizational growth plans. Champion customer needs internally with various teams to ensure quality solutions, timely delivery, and top-class support. Escalate customer issues, process anomalies, and pain points in a timely manner to senior management. Report sales data, competition information, and market data as required. Achieve weekly/monthly/quarterly order booking sales targets for assigned and new accounts. Maximize revenue per customer and collection targets from assigned accounts. Defend and grow revenue from existing accounts and increase share of wallet. What you will bring to the team: Engineering Graduate or Graduate with MBA, preferably with a specialization in marketing from a reputed institute/university. 15+ years of experience in selling Network and IT Solutions, including Cloud solutions, Data Center, Collaboration solutions, Security solutions, Managed infrastructure services, System integration services. 5- 6 Y ears of e xperience in t eam handling is must . Direct sales (IT Solutions/Services) experience is a must. Strong communication skills (both written and verbal) and aggressive selling skills. Excellent teaming, Liaoning, relationship management, negotiation, and business knowledge. Proven track record of exceeding sales targets. Ability to work independently and as part of a team. Excellent time management and organizational skills. Proficiency in Microsoft Office Suite and CRM software. Weekly review of assigned accounts and team members . Should be able to drive the growth overall for the region and all the team members Should be able to drive the team to achieve the goals Zones offers a comprehensive Benefits package. While we re committed to providing top-tier solutions, we a re just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring to our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life and a flexible leave policy to balance their work life. At Zones, work is more than a job - its an exciting careers immersed in an inventive, collaborative culture. If you re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Key Responsibilities: Focus the GAM on the primary GAM goals by rationalizing the scope of support activities directly administered by a GAM and building a robust support organization. Shift administrative and support activities to the CSM organization, with training and staffing aligned to customer satisfaction measured by SLA compliance and NPS. Expand the capacity of a GAM to simultaneously manage multiple Global Accounts. Tighten the hand-offs and collaboration in the team selling and support model (e.g., partnership with CE for services. What you ll do as the(Global Account Manager) You are the central point for yourclientsrequiring that you develop strong relationships with all Zones personnel that support them. You will also lead regular health checks requiring that you keep Zones in-tune and aligned with current and future opportunities. Priority to grow core and partner with field for services. Clients have needs outside of theirmanagedstandards. When this happens, be prepared, and use your Zones resources to orchestrate a conversation that leads you to further wallet-share Automate 100% of your clients managed standards using system integration tools. 75-80% of your client s business will be purchasing standards.Digital adoption allows a more seamless interaction with Zones, lowers our cost to serve, and enhances customer satisfaction. Proven account management or other relevant experience Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization. Experience in delivering client-focused solutions based on customer needs Proven ability to manage multiple projects at a time while paying strict attention to detail Excellent listening, negotiation, and presentation skills. Excellent verbal and written communications skills Self-motivated and able to thrive in a results-driven environment Natural relationship builder with integrity, reliability, and maturity Ability to prioritize among competing tasks Problem-solving skills Excellent time and project management skills. Keen attention to detail and adherence to deadlines Ability to establish & maintain working relationships with OEM principals, Vendors & Suppliers. What you will bring to the team: Bachelors degree in area of specialty 5-8 yrs experience in managing large enterprise/global account Knowledge of IT landscape hardware/Software/AT products Good communication & presentation skills Skilled in managing leading IT OEM s. Managing internal & external customers.Will be responsible for B2B sales Must have experience selling IT hardware & Softwareproducts,Willbe responsible for completing target. Will be only responsible for generating Enterprise Business/SMB (Small Medium Business). Key responsibility IT Infrastructure support services /Solution Selling / Managed Services & Enterprise Network Management Solutions

What you ll do as theSenior Business Development Manager: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Client Management: Build, manage, and grow relationships with senior stakeholders in the BFSI and Public Sector clients. Serve as the primary point of contact for key accounts, ensuring strong and lasting partnerships. Focus sales drive in Named accounts Revenue and GM of account Understand clients business objectives and work to develop solutions that meet their needs. Strategy Development & Execution: Lead strategic planning sessions with clients to align their business goals with innovative solutions. Develop and implement comprehensive account plans to grow revenue and market share across the region. To drive OEM relationship to drive solution positioning Work closely with internal teams to ensure timely delivery of projects and services. Sales Leadership: Drive revenue generation and account expansion by identifying new opportunities within existing accounts. Collaborate with the sales and business development teams to identify potential leads and close new business. Individual contribution role to drive sales targets Take ownership of sales forecasts and ensure that the regional targets are achieved. Stakeholder Engagement: Engage with public sector bodies, financial institutions, and other key industry players to expand relationships and improve service delivery. Regularly engage with C-suite and senior-level executives to discuss key performance metrics, operational issues, and future collaboration. Team Collaboration: Work closely with internal teams such as marketing, project management, and operations to deliver exceptional services to clients. Mentor junior staff members and assist with their development and training needs. Market Insights & Trend Analysis: Stay abreast of industry trends, regulatory changes, and emerging technologies relevant to BFSI and public sector clients. Provide insights and recommendations to clients on industry best practices and market trends. What you will bring to the team: Minimum of12+ yearsof experience in account management, business development, or client services, specifically within the BFSI and/or Public Sector verticals. Proven track record of successfully managing large, complex accounts and driving revenue growth. Strong network and relationships with key industry players within the North & West regions. Excellent communication and interpersonal skills, with the ability to manage relationships at all levels, including C-suite executives. Strong analytical and problem-solving skills, with the ability to understand complex client needs and propose actionable solutions. Strategic thinking with a hands-on approach to execution. Experience in project management, from inception through execution, within the BFSI and public sector domains. Bachelor s degree in Enggor business, Finance, Marketing, or a related field (Masters preferred). Proficiency in CRM software and Microsoft Office Suite. Ability to travel across the North & West regions, as required.

Key Responsibilities Project Management Develop and maintain detailed plans for NOC initiatives, deliverables and deadlines. Coordinate cross-functional teams including engineering, vendors, field dispatch and client support. Manage risks, issues, and dependencies, escalating where necessary. Monitor resource utilization and change control for active NOC projects. Client-Facing Communication & Reporting Serve as the primary point of contact for client stakeholders for all NOC-related project and operational matters Prepare and deliver clear, accurate reports on NOC performance metrics, open issues, project timelines and SLA adherence. Respond promptly to client inquiries and escalations, ensuring alignment and transparency throughout project execution. Incorporate client feedback into process improvement initiatives and team planning. Operational Oversight Partner with NOC leadership to ensure daily operations align with defined processes and standards. Drive incident response and resolution efforts with a strong sense of urgency, ensuring minimal impact to operations and client environments Ensure incident, change, and problem management processes are followed consistently. Collaborate with Field Dispatch and Network Engineers to streamline site support and ticket workflows. Track and report on operational KPIs (e.g., response time, resolution time, SLA adherence). Internal Stakeholder Engagement Work closely with NOC Manager, Service Delivery Manager (SDM) and Directors to prioritize tasks and align with strategic goals. Coordinate feedback loops between technical teams, client representatives and leadership to drive service excellence. Whatyou willbring to the team: A proactive mindset and strong sense of urgency in addressing incidents, escalations, and stakeholder communication. Demonstrate success in client-facing roles with direct responsibility for communication and service reporting. Strong understanding of incident management, change control, and service desk processes. Familiarity with tools such as Monday.com, ServiceNow, AT&T and Granite Portals, etc. and internal ticketing systems. Excellent communication and presentation skills; capable of articulating technical issues and resolutions to non-technical audiences. Proven ability to manage multiple concurrent tasks and stakeholder expectations. Strong understanding ofnetwork infrastructure (LAN/WAN, SD-WAN, firewalls, VPNs)andsecurity technologies (SIEM, IDS/IPS, endpoint protection, cloud security). Experience working withretail clientsor in aretail IT environmentis a strong plus. Excellent communication, stakeholder management, and leadership skills. Experience working with US-based clients and managing remote/global teams. Education/Qualifications: Bachelor s degree in computer science, Information Technology, or related field. PMP, PRINCE2, or equivalent project management certification and ITIL certification. 5 - 7 years of experience in IT project management, with at least 3 years innetwork and security domains.

What you ll do as a (BIDeveloperLead): Design, develop, and maintain robust data pipelines using Azure Data Factory. Implement and manage ETL processes to ensure efficient data flow and transformation. Develop and maintain data models and data warehouses using Azure SQL Database and Azure SynapseAnalytics. Create and manage Power BI reports and dashboards to provide actionable insights to stakeholders. Ensure data quality, integrity, and security across all data systems. Collaborate with cross-functional teams to understand data requirements and deliver solutions. Optimize data storage and retrieval processes for performance and cost efficiency. Monitor and troubleshoot data pipelines and workflows to ensure smooth operations. Create and maintain tabular models for efficient data analysis and reporting. Stay updated with the latest Azure services and best practices to continuously improve data infrastructure. What will you bring to the team: Bachelor s degree in computer science, Information Technology, or a related field. Certification in Azure Data Engineer or related Azure certifications will be an added advantage. Experience with machine learning and AI services on Azure will be an added advantage. Proven experience in designing and maintaining data pipelines using Azure Data Factory. Strong proficiency in SQL and experience with Azure SQL Database. Hands-on experience with Azure Synapse Analytics and Azure Data Lake Storage. Proficiency in creating and managing Power BI reports and dashboards. Knowledge of Azure DevOps for CI/CD pipeline implementation. Strong problem-solving skills and attention to detail. Excellent communication and collaboration skills. Knowledge of data governance and compliance standards.

What you ll do as theRegional Manager North & East: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions. Sales & Business Development Lead and drive the sales strategy for the West India region in the BFSI and Public Sector verticals. Focus integrated deals and services lead deals Achieve business targets, including revenue, growth, and profitability for the region. Identify and pursue new business opportunities and prospects in the BFSI and Public Sector domains. Understand customer needs, industry trends, and competitor offerings to create compelling value propositions. Develop and implement sales plans to meet short- and long-term business objectives. Client Relationship Management Build and maintain strong relationships with key clients, including banks, insurance companies, government agencies, and other public sectorentities ,including central govt and state govt accounts Act as the main point of contact for client queries and service requests. Strong OEM relationship to drive solution sales Understand the client s business requirements and tailor solutions accordingly. Provide ongoing support to ensure customer satisfaction and service delivery excellence. Market Intelligence & Reporting Monitor regional market trends, customer needs, and competitive landscape to make informed decisions. Generate and present regular reports on sales performance, market trends, and business forecasts to senior leadership. Analyse and report on key performance metrics to assess regional performance and opportunities for improvement. Collaboration & Stakeholder Management Work closely with other business units, including marketing, product, and operations, to ensure seamless service delivery. Collaborate with the national and global teams to share best practices and align strategies. Manage internal and external stakeholder expectations effectively to maintain a collaborative and productive work environment. Compliance & Risk Management Ensure adherence to company policies, local regulations, and industry standards. Proactively manage risks associated with client relationships, contracts, and business operations. Whatyou willbring to the team: Abachelor s or master s degree in engineering or businessadministration or Management, or a related field. Industry certifications in BFSI or Public Sector management are a plus. 15+ years of experience in sales or business development within the BFSI or Public Sector industries. At least 5+ years of experience in a leadership role and driving sales performance in the West India region. Proven experience in managing key client relationships and driving growth in complex and competitive markets. Strong knowledge of the BFSI and Public Sector industries, including current trends and challenges. Excellent communication and negotiation skills, with the ability to influence and build relationships at all levels. Strong analytical and problem-solving skills, with a data-driven approach to decision-making. Ability to lead, motivate, and manage a team to achieve business goals. Knowledge of regional market dynamics and cultural nuances. Proficiency in MS Office, CRM software (Salesforce, etc.), and other business tools. Strong leadership skills with a hands-on, solution-oriented approach. Highly organized anddetail-oriented. Ability to work independently and as part of a cross-functional team. Results-driven, with a focus on achieving targets and objectives. High ethical standards and a commitment to compliance and governance.

Roles & Responsibilities: Managing a team of Support Engineers of D365 CE andFnOapplication expertise. Operating the support function and helping the business with resolution of supports tickets within SLAs. The positionactas the first point of escalation when the issues breached SLAs or any outages occur. Manage 2-5 short term projects spanning from 1 Month to 6 months. Managing a maintenance team fixing the bugs and technical debt issues. What you ll do as theTechnicalSupportManager- D365: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonableaccommodationmay be made to enable individuals with disabilities to perform the essential functions. Experience working with Dynamics 365 Finance and Operations and/or CE, either as end useror supportrole or a developer role. Experience working inorder-to-cash, Procure-to-pay is required. Mostly knowledgeable in one ormoreareaslike :Sales order, Pricing, Finance O2C , P2P, Tax. Troubleshooting skills - Ability to assess and apply what they have learned in one issue to another issue, attention to details is very important. Governing the support playbook and alwayslookingfor improvements in automation and preventing the issue occurrence. Ability to develop new runbooks or change the process based on data driven decisions. Ensure the quality checks on knowledgebase articles for use in future activities, quality check on ticket closure. Good understanding of key support metrics to measure and KPIs. Intermediate to advanced SQL skills for writing queries Goodat learning business processes and application functionality Good/ Moderate proficiency in D365 F&O and CE modules Record and resolve supportissues and escalate as required. PerformdetailedRCAs on critical issues. Run scrum meetings and deliver high quality fixes with effective sprint planning. Whatyou willbring to the team: BE/BS or MS in Computer Science or equivalent fields. 10-15 years of overall experience 5+ years D365 user or as a support role. 5+ years of experience managing a team of 10+ members and team player. Fast learner and good problem-solving skills Good oral and written communication skills Ability to manage multiple users and systems across multiple geographies. Background in D365 F&O and CE preferred

Position Overview: We are looking for a passionate and experienced Regional Sales Manager (Karnataka & AP)to join our team and drive new business growth in the Enterprise segment. The ideal candidate will have a strong understanding of the System Integration Company particularly in Data Center Solutions, Cloud solutions, Collaboration, Security solutions, Managed infrastructure services, and System Integration services. You will be responsible for identifying opportunities for new products and services, building relationships with key decision-makers, and exceeding sales targets. What you ll do as theRegional Sales Manager (Karnataka & AP): The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Generate new business by prospecting for new accounts in the Enterprise segment. Manage a set of assigned accounts and build strong relationships with decision-makers. Identify opportunities for new products and services and present compelling solutions to customers. Enhance existing customer infrastructure for additional revenue growth. Maintain and expand business from existing customers. Adhere to defined sales processes and maintain/grow the sales funnel to achieve organizational growth plans. Champion customer needs internally with various teams to ensure quality solutions, timely delivery, and top-class support. Escalate customer issues, process anomalies, and pain points in a timely manner to senior management. Report sales data, competition information, and market data as required. Achieve weekly/monthly/quarterly order booking sales targets for assigned and new accounts. Maximize revenue per customer and collection targets from assigned accounts. Defend and grow revenue from existing accounts and increase share of wallet. What you will bring to the team: Engineering Graduate or Graduate with MBA, preferably with a specialization in marketing from a reputed institute/university. 15+years of experience in selling Network and IT Solutions, including Cloud solutions, Data Center, Collaboration solutions, Security solutions, Managed infrastructure services, System integration services. 5- 6 Yearsofexperienceinteamhandlingismust. Direct sales (IT Solutions/Services) experience is a must. Strong communication skills (both written and verbal) and aggressive selling skills. Excellent teaming, Liaoning, relationship management, negotiation, and business knowledge. Proven track record of exceeding sales targets. Ability to work independently and as part of a team. Excellent time management and organizational skills. Proficiency in Microsoft Office Suite and CRM software. Weekly review of assigned accounts and team members. Should be able to drive the growth overall for the region and all the team members Should be able to drive the team to achieve the goals

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonableaccommodationmay be made to enable individuals with disabilities to perform the essential functions. Technical competency in the following areas will be foundational forsuccess: Thorough understanding of IP Networks, including VLANs Firewalls, switches, routers and other network equipment VPN, Load Balancer, Web Application Firewall Windows and Linux Server administration Web Server(s) concepts and administration Virtualization, Backup Procedures, Disaster Recovery and High Availability using industry standards Active Directory, DHCP, DNS, Group Policy Clustering, Load Balancing Anti-Malware and Cybersecurity concepts What you will bring to the team : 8-12 years prior NOC experience He / she should be flexible and creative. Self-disciplined, self-motivated and the ability to organize and prioritize time effectively. Ability to manage and lead a team. Underlying awareness of the bigger picture. Ability to think quickly, take the initiative and willingness to make judgment calls. Ability to work both independently and as part of a team. Willingness and ability to learn new products and network technologies quickly, often without the focus offormalizedtraining. Excellent written and verbal communication skills. Be able to communicate about networking issues effectively and in a comprehensible manner both to clients and employees