Tools Admin R&R

Job Description

As a Tools Admin to develop and maintain functional and secure networks. You will mentor a team of engineers to troubleshoot and optimize our networks for our users. In this role, you should have excellent problem-solving skills and thorough knowledge of network administration and architecture. If you re also passionate about security and data protection, we d like to meet you. Also, we can say that Tool Admin roles and responsibilities include the following. Key Responsibilities. 24x7 Service Operation. Rotational shifts. Installation and configuring the pollers and application. Upgrading application to newer version. Maintaining the polling engine and availability. Capacity planning of pollers and web server . Manage day-to-day activities related to SolarWinds, ensuring smooth functionality, addressing enhancements and request from other teams related to SolarWinds. Onboarding new device to monitoring and enabling it for alerting. Offboarding devices from SolarWinds following the process. Creating new alerts, managing the existing ones and making necessary changes to the existing alerts accordingly when required. Creating new reports, managing the existing ones and making necessary changes to the existing reports/schedules accordingly when required. Creating new dashboards, managing the existing ones and making necessary changes to the existing dashboards accordingly when required. Conducting regular auditing of existing monitoring environment. Performing daily health checks of SolarWinds application. Integrating SolarWinds with other tools like XSOAR, ServiceNow etc. Working with XSOAR team for any ticketing related request or issues. Create relevant KB documents in Confluence related to SolarWinds and update existing ones to latest . Support any change, outage or other meetings and provide necessary details and support from SolarWinds end. Working with SolarWinds vendor for application related issues. What you will bring to the team: Excellent English communication skills A minimum of 2 /3 + years experience in a similar role Good at working under high pressure situation. Work well in a busy team, being quick to learn and able to deal with a wide range of issues. Team Player