Job
Description
Description Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter@Zones, and LinkedIn and Facebook. Position Overview As a Tools Admin to develop and maintain functional and secure networks. You will mentor a team of engineers to troubleshoot and optimize our networks for our users. In this role, you should have excellent problem-solving skills and thorough knowledge of network administration and architecture. If you’re also passionate about security and data protection, we’d like to meet you. Also, we can say that Tool Admin' roles and responsibilities include the following. Key Responsibilities. 24x7 Service Operation. Rotational shifts. Installation and configuring the pollers and application. Upgrading application to newer version. Maintaining the polling engine and availability. Capacity planning of pollers and web server. Manage day-to-day activities related to SolarWinds, ensuring smooth functionality, addressing enhancements and request from other teams related to SolarWinds. Onboarding new device to monitoring and enabling it for alerting. Offboarding devices from SolarWinds following the process. Creating new alerts, managing the existing ones and making necessary changes to the existing alerts accordingly when required. Creating new reports, managing the existing ones and making necessary changes to the existing reports/schedules accordingly when required. Creating new dashboards, managing the existing ones and making necessary changes to the existing dashboards accordingly when required. Conducting regular auditing of existing monitoring environment. Performing daily health checks of SolarWinds application. Integrating SolarWinds with other tools like XSOAR, ServiceNow etc.Working with XSOAR team for any ticketing related request or issues. Create relevant KB documents in Confluence related to SolarWinds and update existing ones to latest. Support any change, outage or other meetings and provide necessary details and support from SolarWinds end. Working with SolarWinds vendor for application related issues. What you will bring to the team: Excellent English communication skills A minimum of 2 /3 + years’ experience in a similar role Good at working under high pressure situation. Work well in a busy team, being quick to learn and able to deal with a wide range of issues. Team Player Zones offers a comprehensive Benefits package. While we’re committed to providing top-tier solutions, we are just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring to our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life and a flexible leave policy to balance their work life. At Zones, work is more than a job – it's an exciting careers immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
