Senior Application Support Engineer

Job Summary: As a Senior Application Support Engineer, you'll be an integral part of the Global Operations Systems team, reporting to the IT Systems Team Lead. You will manage and maintain critical in-house and deployed systems and applications, ensuring maximum availability, reliability, and performance. You will work closely with cross-functional teams to deploy applications, troubleshoot complex issues, and support both cloud and on-prem infrastructure in a fast-paced, 24x7 production environment.

Essential Job Duties and Responsibilities

Required Technical Skills & Experience:

• Five (5)+ years of experience in application support or system administration roles.
• Strong experience with Middleware Technologies: (Mandatory).
• Operating Systems: (mandatory).
• Scripting: (good to have).
• Cloud Platforms: .
• Containerization: (AKS preferred).
• CI/CD: .
• Artifact Management: .
• Monitoring Tools: (mandatory) (nice to have).
• Solid understanding of database environments, especially Oracle or equivalent.
• Exposure to tools such as , , , , , and .

Minimum Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related technical field. Equivalent work experience is acceptable.
• Proven experience with third-party COTS applications (e.g., Apache Kafka, Zookeeper, Apigee).
• Proficiency in SQL and relational databases (e.g., SQL Server, Oracle).

Preferred Qualifications:

• ITIL Foundation certification or experience working in ITIL-governed environments.
• Prior experience supporting applications in mission-critical production settings.
• Experience with scripting/automation tools (e.g., Ansible, Terraform).
• Familiarity with SAP, Microsoft CRM, or similar enterprise applications.
• Exposure to public cloud cost management and governance practices.