Job Title: L1 Global Service Desk Support (24x7 Rotational Shift Work) Location: Mumbai Job Description: We are looking for an enthusiastic and dedicated L1 Service Desk Support professional to join our dynamic IT support team. The role requires providing first-line technical support to end-users and ensuring smooth operations of IT services. This position involves working in a 24x7 rotational shift schedule from the office, offering support to a wide range of customers with their IT-related issues and inquiries. As an L1 Service Desk Support, you will be the first point of contact for all technical service requests, aiming to resolve issues efficiently while ensuring the highest level of customer satisfaction. Key Responsibilities: Provide first-line technical support for IT-related issues, including software, Application and network-related queries. Answer and log incoming emails, and chats in a timely and professional manner. Identify, diagnose, and resolve technical issues or escalate them to the appropriate team (L2/L3) when necessary. Follow troubleshooting steps and standard operating procedures to ensure swift and effective problem resolution. Perform system monitoring and alert management to ensure systems are operational and resolve incidents promptly. Document and track service requests, ensuring proper closure of tickets and meeting SLAs. Assist with setting up user accounts, password resets, and access requests. Maintain a high level of customer satisfaction by offering friendly, clear, and concise communication at all times. Continuously improve technical knowledge through training and staying updated on industry best practices. Collaborate with other IT teams to ensure smooth resolution of complex issues. Participate in on-call rotation as required. Skills & Qualifications: Educational Qualification: Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience). Experience: Minimum 1-2 years of experience in IT support or service desk roles. Strong understanding of IT systems, including operating systems (Windows, macOS, Linux), software applications, and networking basics. Experience with ticketing systems (e.g., ServiceNow, JIRA, etc.). Good problem-solving skills with the ability to analyze and resolve technical issues efficiently. Excellent communication skills, both written and verbal. Ability to multitask and prioritize in a fast-paced environment. Strong customer service orientation with the ability to handle stress and work under pressure. Willingness to work in a 24x7 rotational shift environment (including nights, weekends, and holidays). Basic knowledge of Active Directory, Exchange, and remote support tools is a plus. Desired Competencies: ITIL Foundation certification is a plus. Incident Management Ability to work independently and as part of a team in a collaborative environment

Task Description: • Experience in the design and construction of web-based solutions using Javascript Full stack developer - React, Node, Nest, Typescript, SQL Ser Familiarity with architecture styles/APIs (REST, RPC) Previous experience in application support Strong analytical thinking, excellent communication skills Hands-on experience with LINUX operating systems and any common scripting languages e.g. BASH Practical knowledge of any RDBMS, experience with SQL Experience with MS SQL Database Ability to collaborate and work with other members of the development team Excellent troubleshooting and communication skills Ability to complete multiple tasks and manage a high volume of competing priorities in a fast-paced environment Collaborate effectively with all structural levels of an organization to meet company goals and objectives Ensure the best possible performance, quality, and responsiveness of applications Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues Javascript Full stack developer React Node JS Web API Javascript SQL Server / T-S Typescript, SQL Server Work Result: Developer Skill Area: Application Development Technology: JavaScript Proficiency - Technology: Advanced Secondary Skill Area: Application Develo

Job Description: We are seeking a highly skilled OTM Consultant with expertise in Oracle Transportation Management (OTM) and OTM Cloud to support and implement robust logistics and transportation solutions. The ideal candidate should have strong technical and functional knowledge of OTM modules, advanced SQL proficiency, and experience working in an Agile/Scrum environment. Key Responsibilities: Lead OTM implementation projects , including configuration, customization, and integration with other enterprise applications. Analyze business requirements and translate them into OTM system configurations and solutions. Develop and optimize SQL queries for reporting, troubleshooting, and system enhancements. Work closely with cross-functional teams to design, test, and deploy OTM Cloud solutions. Provide technical support, troubleshooting, and performance tuning for OTM applications. Implement best practices in OTM workflows, automation, and system performance . Collaborate with stakeholders in an Agile/Scrum environment to ensure smooth project execution. Required Skills & Experience: Strong expertise in OTM modules , including Order Management, Shipment Management, Freight Settlement, and Workflow Automation. Advanced proficiency in SQL for data extraction, analysis, and troubleshooting. Hands-on experience in OTM Cloud and on-premises OTM implementations . Understanding of OTM integration with external systems such as ERP, WMS, and TMS. Experience in Agile methodologies, specifically Scrum frameworks . Excellent problem-solving, communication, and stakeholder management skills. If you are a passionate OTM Consultant with a strong technical background and experience in implementing OTM solutions , we would love to hear from you!

We are seeking a senior Marketing Cloud Consultant with 4-8 years of experience in Salesforce Marketing Cloud consultant : 1. Proficient in Developing and implementing complex marketing automation campaigns across Email Studio, Automation Studio, Journey Builder, Mobile Studio, and Web Studio. 2. Should be able to craft personalized customer journeys and automated workflows to maximize engagement and conversions. 3. Write and optimize AMPscript, SSJS, and SQL queries for data manipulation and dynamic content personalization. 4. Build and deploy data extensions, filters, and segmentation strategies to target specific audiences. 5. Develop and maintain custom landing pages, preference centers, and microsites using HTML, CSS, and JavaScript. 6. Develop and maintain API integrations between Marketing Cloud and external systems (CRM, e-commerce, data warehouses) using REST and SOAP APIs. Troubleshoot and resolve API integration issues. 7. Configure and maintain Marketing Cloud business units, users, and security settings. 8. Manage data imports and exports, ensuring data integrity. 9. Implement and maintain Marketing Cloud Connect for seamless Salesforce CRM integration. 10. Administer and optimize Marketing Cloud's data model and data extensions. Looking only for immediate joiners. Location- Pune (Baner, Viman nagar)

Responsibilities: Design scalable Salesforce CPQ solutions aligned with business needs. Develop technical architecture, data models, integrations, and customizations. Ensure adherence to best practices and the Salesforce Well-Architected framework. Provide CPQ and CLM architectural guidance. Hands-on configuration and optimization of Salesforce CPQ features. Lead CPQ data migration and system integrations. Provide technical leadership and mentorship to development teams. Act as a CPQ subject matter expert, staying updated on Salesforce releases. Collaborate with stakeholders to understand requirements and communicate solutions. Manage client expectations and provide project lifecycle guidance. Contribute to project management, ensuring on-time and high-quality delivery. Ensure solution quality through thorough testing and debugging. Create technical documentation and provide end-user training. Skills: Deep Salesforce CPQ functional and technical expertise. Strong Salesforce platform knowledge (Sales Cloud, Service Cloud preferred). Experience with CPQ integration to other enterprise systems (APIs, middleware). Proficiency in data modeling within Salesforce and CPQ. Familiarity with Apex, LWC, SOQL/SOSL (preferred). Strong business acumen in sales, pricing, and quoting processes. Excellent analytical, problem-solving, and troubleshooting skills. Exceptional communication, interpersonal, presentation, and facilitation skills. Proven project management abilities and familiarity with Agile. Understanding of solution design and enterprise architecture principles. Meticulous attention to detail and strong organizational skills. Qualifications: Bachelor's degree in Computer Science, IT, or related field. 8-13+ years Salesforce implementation experience with significant CPQ focus. 2+ years in a Salesforce CPQ Architect role or similar leadership capacity. Proven success in delivering complex CPQ projects. Salesforce CPQ Specialist Certification (highly preferred). Experience in consulting or supporting internal CPQ implementations (preferred). Familiarity with Salesforce Billing, Revenue Cloud, and PRM (beneficial). Experience with quote-to-cash transformation programs (a plus).

Experience: 5+ Years Key Skills: PHP Symhony, Vue JS What will your role look like Design, build, and maintain scalable and robust web applications using PHP and the Symfony framework. Develop dynamic, user-friendly, and responsive web interfaces using Vue.js and related frontend technologies like HTML5, CSS3, and JavaScript. Work with MySQL, PostgreSQL, or other relational databases to design efficient database schemas, write optimized SQL queries, and ensure data integrity. Create and consume RESTful APIs, ensuring proper API design principles such as versioning, authentication, and request/response structures. Manage and maintain code using Git for version control, participating in code reviews, and following best practices in collaborative workflows. Work closely with frontend and backend teams to implement features and ensure seamless integration between frontend and backend components. Troubleshoot, debug, and optimize code to ensure optimal performance and user experience. Stay up-to-date with the latest industry trends and best practices, and propose improvements to development processes and systems. Why you will love this role Besides a competitive package, an open workspace full of smart and pragmatic team members, with ever-growing opportunities for professional and personal growth. Be a part of a learning culture where teamwork and collaboration are encouraged, diversity is valued and excellence, compassion, openness and ownership is rewarded. We would like you to bring along Experience in web development. Proficiency in PHP and the Symfony framework Version 5 preferably. Knowledge of JavaScript and experience with Vue.js. Ability to build dynamic, user-friendly, and responsive frontend interfaces with Vue.js) Experience with MySQL/PostgreSQL or other relational databases. Familiarity with RESTful APIs and modern API design practices. Understanding of frontend technologies like HTML & CSS Experience with version control systems, particularly Git. Strong problem-solving and communication skills.

Hi, We are hiring for a senior resource into Frontend technologies- Reactjs . You may also share your resume at pallavinis.londhe@gmail.com Job description What will your role look like Gather and refine specifications and requirements based on technical needs and contribute to documentation of the same, in Stories. Develop & implement highly responsive UI components using React concepts and the front-end architecture to support user interface concepts as required by Stories. Showcase strong knowledge of typescript, flow or proptype and modern authorization mechanisms such as JSON web token. Ensure proper unit testing using utilities like Enzyme, frameworks such as Jest & react testing library. Ensure proper integration testing using frameworks like Karma. Provide support for business simulation, user acceptance testing & other relevant activities. Perform standard documentation as per the Story requirement(s). Should have a strong consultative approach and team management skills Why you will love this role Besides a competitive package, an open workspace full of smart and pragmatic team members, with ever-growing opportunities for professional and personal growth Be a part of a learning culture where teamwork and collaboration are encouraged, diversity is valued and excellence, compassion, openness and ownership is rewarded We would like you to bring along Knowledge of Agile & SAFe Methodologies Stay plugged-in to the emerging technologies/industry trends and apply them into operations and activities.

Hi, We are looking for a senior resource into AWS Cloud Solutions . You may also share your resume at pallavinis.londhe@infobeans.com JD in Brief: - Bachelors degree in Computer Science or a related field, with 5+ years of AWS administration experience. - Deep knowledge of AWS services, best practices, and optimization strategies.. - Strong understanding of underlying web and network technologies (HTTP, SSL, DNS, Application Load Balancer, etc.). - Experience with continuous integration and deployment tools (e.g., Jenkins, Maven, GitLab). - Proficiency in storage management, and user provisioning. - Working knowledge of infrastructure-as-code platforms such as CloudFormation or Terraform. - Proven experience enforcing security best practices, managing IAM roles, configuring firewalls, and ensuring compliance with SOC 2 and other industry standards. - Ability to work independently and collaboratively in a team environment. - Excellent communication and documentation skills. - Experience working in Agile/Scrum teams. - Proficiency in storage management, and user provisioning. - Experience defining and implementing AWS network resources, including VPCs, subnets, and route tables - Familiarity with high-availability AWS design patterns, including application load balancers, API Gateways and auto-scaling groups - Experience supporting network infrastructure tools such as VPNs, network threat management, vulnerability assessment, and firewalls - Experience applying optimization and cost-saving techniques for AWS storage services, including EBS, S3, EFS, and Glacier. - Experience working with a purely serverless architecture with AWS Lambda - Up-to-date knowledge of information security management frameworks and experience implementing technical controls aligned with security policies - Understanding of Information Technology security best practices to ensure safe handling and storage of sensitive data in the Cloud and data backup/recovery - Experience working with relational databases in RDS-managed environments - Experience working with NoSQL database systems like Amazon DynamoDB - Experience with blue/green, canary, and rolling deployment strategies - Certifications: AWS Certified DevOps Engineer - Ability to create scripts in Python

Functional knowledge of CSM module of ServiceNow. Development experience with SOAP, RESTful API, scripting with ServiceNow Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists etc... Have worked on multiple integrations of ServiceNow-Monitoring Tools Agent workspace and Chat configuration Past experience with instance upgrade and patching is a plus, but not required Hands on experience with ServiceNow CSM, ITSM, and Service Portal 3 years of hands-on experience with ServiceNow in Support role (Incident, Problem and Change management) Some experience in ServiceNow development, implementation, integration, javascript, UI policies, UI action, work flow, business rule, client script Identify system deficiencies and recommends solutions continual service improvements Functional understanding of OpenFrame / CTI technology Functional understanding of NOW Experience UI Framework Functional understanding of JMS integrations Functional understanding of internationalization (i18n) Certification (added advantage) :- CSA, CSM Shift timins - US Shift** To step up for the interview, Share your updated resume to bhuvaneshwaran.s@infobeans.com

Role & responsibilities 8-10 years of experience: Experience with some of following: IBM BPM & MQ Oracle DB relational data modeling json/XML SQL JAVA application development Good to Have: Datastage Unix shell scripting SQL IBM Infosphere MDM IBM Websphere Application Server

1. Candidate should have minimum of 6+ yrs of Qlik Sense tool experience 2. Design and Develop Business Intelligence Dashboards/Reports using QlikSense tool. 3. Should be good at Data transformations, Data Modelling and Data visualization layers. 4. Performance tuning of existing QlikSense applications and utilize the best practices to develop Dashboards/Reports. 5. Experience in web development (HTML, CSS, Javascript) along with Qlik reporting is preferred. 6. Hands on experience on NPrinting, ODAG and Dynamic views to handle reporting for large data sets 7. Candidate should have good knowledge on JavaScript programming language, Hyper Text Markup Language (HTML) and Cascading Style Sheets (CSS) to develop Qlik Mashup applications. 8. Analyze and provide solutions to improve the data model design for existing Qlik applications. 9. Good Understanding in QMC (Management console) 10. Candidate should be located in Chennai (must) and ready to attend in person interview for second. To step up for the interview, Share your updated resume to bhuvaneshwaran.s@infobeans.com

Task Description: Need strong LWC, Apex and integration skills in Sales Cloud. Work Result: Salesforce Developer Skill Area: COTS Technology: Salesforce Proficiency - Technology: Advanced Other Skills: Required Skills and Experience: 8+ years of experience in Salesforce development. Strong proficiency in Apex, Visualforce, Lightning Web Components (LWC), and SOQL/SOSL. Extensive experience with Salesforce Sales Cloud and Service Cloud configuration and customization. Deep understanding of Salesforce platform architecture, security model, and API integrations. Experience with data migration and integration tools (e.g., Data Loader, Mulesoft). Proven ability to design and develop scalable and maintainable Salesforce solutions. Experience with Agile development methodologies. Preferred Skills and Experience: Experience with Salesforce Community Cloud development and configuration. Experience with Salesforce Marketing Cloud (e.g., Email Studio, Automation Studio, Journey Builder). Salesforce certifications (e.g., Platform Developer I/II, Sales Cloud Consultant, Service Cloud Consultant). Experience with CI/CD tools and processes. Knowledge of JavaScript, HTML, and CSS. Experience with other cloud platforms (e.g., AWS, Azure).

Overall 2+ Years of experience Hands-on experience in IT Service Desk & Chat Support. Looking for the candidate with good communication, positive and ownership mindset with customer service & chat experience. Comfortable with rotational shift. Technical skills in computers like software, MS office package, drives, etc

Task Description: A Decisioning Architect is a PEGA Certified Decisioning Consultant involved from day one in a decisioning implementation project. Helps transform business requirements into decisioning artifacts. Creates actions, treatments, decision strategies, engagement, and contact policies in Next-Best-Action Designer. A Senior Decisioning Architect supports the Lead Decisioning Architect and the Agile team in relation to effective User Stories for marketing and decisioning solutions. They are responsible for the build and unit test of the end-to-end decisioning strategy framework and related components such as actions, business rules, treatments, segments, and contact policies Qualifications: - 6-10 years of experience in PEGA development with 4+ years of experience on PEGA decisioning and marketing functionalities. - Experience with PEGA version 8. - Strong understanding of Campaigns, Data Flows, Strategies , Actions and other CDH related rules. - Excellent knowledge on Integrations(REST,SOAP,HTTP). - Working experience on PEGA rules like Activities , Data Transform , Data Types , Decisioning rules and other core functionalities. - Should be able to work on PEGA upgrade and post upgrade activities. Certifications: - PEGA Certified Senior System Architect (CSSA) - PEGA Certified Decisioning Consultant

What will your role look like Build relationships with multinational stakeholders Understand the purpose and requirements of various customer business/enterprise applications, processes, and user personas. Why you will love this role Besides a competitive package, an open workspace full of smart and pragmatic team members, with ever-growing opportunities for professional and personal growth Be a part of a learning culture where teamwork and collaboration are encouraged, diversity is valued and excellence, compassion, openness and ownership is rewarded We would like you to bring along Strong learning appetite to become an expert on Whatfix Products through our Certification Programs Experience in any of the following domains Content Creation/Instructional Design/Technical Writing/Customer Success/Account Management/Marketing/Software Development/Business Analysis Comfortable working in a dynamic and evolving environment Ability to travel to Client locations as required Awareness of diverse cultures and practices across geographies Worked in any of the following industries IT/ITES /Healthcare/BFSI/ Manufacturing/FMCG/ Oil and Gas among others Knowledge of applications like ERP, CRM, CLM, etc. such as Salesforce, MS Dynamics, SAP, Oracle, iCertis, etc would be an added advantage. Knowledge of Javascript, CSS, HTML will be an advantage.

Hi, We are seeking a skilled Cloud Solutions Engineer to assist in designing, deploying, and maintaining cloud infrastructure and solutions. The ideal candidate will have deep expertise in cloud platforms such as AWS, Azure, or Google Cloud, along with strong problem-solving skills to enhance system performance, security, and scalability. You may share your resume at pallavinis.londhe@infobeans.com Mandatory Requirements: • Design, deploy and manage cloud infrastructure and applications • Strong expertise in Kubernetes (AKS, EKS, GKE) and containerization (Docker) • Experience with Infrastructure as Code (Terraform, Ansible, CloudFormation, Helm, etc) • Hands-on experience with CI/CD tools such as ArgoCD, GitHub Actions or Jenkins • Proficient in at least twoscripting languages along with REST APIs Python, Bash or PowerShell • Experience in provisioning, operations, and management of hyperscaler platform Azure, GCP or AWS Skill Requirements: • Knowledge of multi-cloud or hybrid cloud strategies • Experience working with TeamCity or similar tools for build & deploy • Work with Ansible and Terraform for automated deployment capability, along with Bitbucket source code management and Jira/Confluence for scrum • Ability to do independent research and coming up with design and implementation • Troubleshoot and take ownership of complex problems and resolve high-impacting operational issues • Document migration strategies, best practices, and operational guidelines Key Qualifications: • 5 - 8 years of experience in Cloud engineering, DevOps or solutions architecture • Kubernetes certifications (CKA, CKAD, CKS) • Demonstrated ability to have completed multiple, complex technical tasks Regards, Pallavini Londhe Talent Acquisition Specialist InfoBeans Technologies Ltd.

Key Skills: ASP.NET, C#, Javascript, MVC What will your role look like Design, develop, and maintain enterprise-level web applications using .Net technologies. Collaborate with product managers, designers, and QA teams to develop robust software solutions. Write clean, scalable, and efficient code while adhering to best coding practices and design patterns. Optimize applications for maximum speed and scalability. Troubleshoot, debug, and upgrade existing applications as required. Implement Azure services and support cloud-based solutions. Mentor junior developers and contribute to team knowledge-sharing initiatives. Participate in code reviews and ensure compliance with security and performance standards. Collaborate with cross-functional teams to design, develop, and maintain software applications that meet our clients needs and enhance user experience. Why you will love this role Besides a competitive package, an open workspace full of smart and pragmatic team members, with ever-growing opportunities for professional and personal growth Be a part of a learning culture where teamwork and collaboration are encouraged, diversity is valued and excellence, compassion, openness and ownership is rewarded We would like you to bring along Strong background in developing web applications using .Net technologies and a passion for delivering high-quality software solutions. Profound understanding of ASP.NET, C#, SQL, and JavaScript, along with experience in implementing Azure services. Experience in .Net development. Strong proficiency in C#, ASP.NET, and SQL server. Experience with front-end technologies such as JavaScript, HTML, and CSS. Hands-on experience with Azure cloud services and deployments. Excellent problem-solving skills and attention to detail. Location:Vadodara

Role & responsibilities Development experience in Salesforce. Strong understanding of the core Salesforce platform ( Sales Cloud, Service Cloud, Community Cloud) Hands-on Lightning, Apex, Visualforce, JavaScript, HTML, and CSS. Hands-on LWC must. Hands-on Integrations (REST, SOAP). Knowledge of Salesforce Integration Patterns. Hands-on experience in automation tools such as Workflows, Process Builder, Approval Processes, Data Migration, and Data Loader. Hands-on Flows are preferred. Ability to understand requirements and prepare effort estimates and design. Open to travel abroad for short-term/long term assignments. Aware of best implementation practices on the Salesforce platform. Ability to conduct code reviews for junior team members and suggest improvisations in the code aligning to the best practices. Salesforce Certifications required( Admin, PD1 ). Javascript and PD2 would be preferred. Sales, Service cloud certifications good to have.

Task Description: Junior Business Consultant - 5 Years Support enhancements & rollout of OMS Lite/GIBSON/OCM (CW1 based solutions). Support on analysis and documentation of integrations (inbound and outbound) on legacy system Infor Nexus (GTNEXUS) per customer. Support Infor Nexus UMB platform migration. Document & define data models. Support on standardization across those customers. Support on demand management & IT product reporting. Support on process and solution design. Work Result: Designing Requirements, Solution Design Documents, Happy flow tests. Skill Area: Other Technology: Other Proficiency - Technology: Advanced Other Skills: OMS Lite/GIBSON/OCM (CW1 based solutions). Infor Nexus

Task Description: Work on CIP and OIP integration projects based on SAG webmethods: requires expert knowledge of SAG webmethods IS, MWS and designer and of the integrations methods: SOAP, REST, SFTP, JMS Work Result: Deliver projects using SAG webmethods Skill Area: Integration & Middleware Technology: SAG webMethods Proficiency - Technology: Expert Secondary Skill Area: Data Management & Analytics Secondary Technology: Oracle DB Proficiency - Secondary Technology: Basic