166 Green Belt Jobs

Develop and implement quality management systems (QMS) to ensure compliance with industry standards and regulations Establish quality objectives and key performance indicators (KPIs) to monitor and improve overall product and process quality Lead cross-functional teams in identifying, analyzing, and resolving quality issues using different methodologies (COPC, Six Sigma, PDCA, 7 QC tools etc) Conduct root cause analysis (RCA) and implement corrective and preventive actions (CAPA) to address quality issues Plan and conduct internal audits to assess the effectiveness of the QMS and identify areas for improvement Use quality tools such as Failure Modes and Effects Analysis (FMEA), Control Charts, Box plot etc to monitor and improve process performance Automation and RPA: Collaborate with the automation team to identify repetitive tasks that can be automated, and assist in the implementation and monitoring of RPA solutions Act as a primary POC between the QA teams, OPS clients Recommended responsibilities include but are not limited to the following: Lead, manage, motivate, and mentor a team of Quality Analysts Drive consistency to ensure the strong quality performance and alignment across all programs Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across program Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads Implement and drive the QA process and structure Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders Implement initiatives and projects to counteract any possible trends, drive business KPIs Aggregate audit findings and analyze gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency Analyse quality and performance trends to provide recommendations for program improvement Responsible for the delivery of vendor quality metrics at MBRs and QBRs Key skills knowledge: Certification in Six Sigma (Green Belt is desirable Excellent problem-solving and analytical skills Strong leadership and communication skills, with the ability to work effectively with cross-functional teams Attention to detail and a commitment to maintaining high-quality standards Excellent MS Office skills (presentation excel) Should have good knowledge of FMEA - identification and mitigation of vulnerabilities Excellent knowledge of Quality Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving

Job description Manage Quality KPI for multiple accounts Manage and control attrition and effective employee engagement activities Drive continuous improvement program across processes Undertake detailed process improvement studies and up skill team members Drive culture of continuous improvement Provide quality support, development of metrics and dashboards in line with customer requirements Lead a team, coordinate with other location and drive standardized practices Meet and exceed client metrics: External & internal quality metrics to be consistently green Strengthen quality management processes/framework to improve quality delivery Accurately capture SLA/SLO Metrics, the reporting needs of all clients and set up/customize processes to seamlessly meet clients expectations Generate and implement out of the box ideas and Process Improvement Initiatives in the process Drive Process Control & Compliance in addition to managing the Audit requirements Ensure Knowledge consistency through calibrations, Quizzes, D-Sat Scrubbing etc Key skills and knowledge: 3+ years of experience in Trust and Safety(Content Moderation) Bachelors degree preferred Six Sigma Black belt/ Green Belt certified Demonstrated success in Transactional Quality Thorough knowledge of MS office tools like Power point , project, excel are critical for the job Strong communication skills Knowledge of six sigma and lean methodology- desirable Good facilitation skills Flexible approach to tackling projects Good team player Good Presentation skills Excellent Transactional Quality Domain Knowledge Persuasive, collaborative and influencing skills Strong interpersonal skills to manage client expectations/engagements effectively

As a Team Leader for the Sales Outbound Process, you will be required to have a minimum of 4 years of work experience in a relevant contact center voice process. Additionally, you should possess at least 2 years of experience as a Team Leader specifically in an Outbound setting. It is essential for you to have a strong knowledge of Dialer operations and a thorough understanding of various operational metrics, people practices including score calculation, parameters, ratings, and attrition. Having prior knowledge of the Sales Process will be an advantage in this role. Proficiency in MS Office tools such as Excel, Word, and PowerPoint is necessary. Furthermore, familiarity with concepts like Green Belt, Lean, Scheduling, etc., will be beneficial for effective performance. The ideal candidate should be a graduate from any educational field. The work schedule includes 6 working days with 1 day off per week.,

Company: Mercer Description: We are seeking a talented individual to join our investments team at Mercer. This role will be based in Gurgaon. This is a hybrid role that has a requirement of working at least three days a week in the office. Lead Specialist - Investments We are looking to hire a candidate in the Performance Reporting Team The role will be responsible for working closely with the Investment Consultants, to deliver comprehensive and accurate performance reports for pension clients and related support functions. This role will support analysis and research at every stage of the investment decision, risk management and investment monitoring process portfolio of clients. The role will focus on various aspects of institutional investing, including data collection and analysis, investment strategies research, performance reporting and related investment consulting support functions. The incumbent in this role should have an understanding of the Global Capital Markets and working knowledge of various Asset Classes and Investment Strategies. We will count on you for: Prepare monthly and quarterly performance report for (Defined Contribution, Defined Benefit and Delegated Solution) Analyze performance of different investment options and overall plan Communicate with investment and custodians to gather and/or clarify client specific data for reporting Reviewing work of senior analysts/process developer/process champions and providing them guidance Produce quarterly manager commentary by assessing the performance of fund/investment strategies Involved in team management as well as production support for high level deliverables in investments Client communications and reviews, managing ramp-ups and ongoing transitions Periodical SLA monitoring and discussion with the stakeholders Conducting One-O-Ones and team meetings Define, delegate, monitor and participate in employee engagement activities Responsible for mentoring and leading a team of analysts across different processes Own accountability by being able to help teams troubleshot issues on projects Responsible for driving Process Improvements Career planning and grooming of team members for next level Manage relationship with onshore Business Process Owners and senior management Ensuring exceptional client experience Responsible for all performance management activities including supervision, goal setting, ongoing performance communication, employee engagement and development, review and mentoring Ensuring compliance with all internal and client policies Driving Process Improvements Providing timely updates to Level E/F and other stakeholders Training and coaching new hires in the team What you need to have: Knowledge & Skills: Strong understanding and proper usage of investment-related terminology in written and verbal communication in English Ability to work as part of a team and build strong working relationships with peers Experience in analyzing investment portfolios or researching investment managers located outside of India Preparing Investment Performance reports covering Asset Allocation, holdings and Portfolio Performance Produce periodic (monthly / quarterly) portfolio performance reports for Advisory, Delegated Solutions and Mercer Workplace Saving (MWS) clients. Computations of returns (money weighted / time weighted) for Defined Benefit, Delegated Solution and AVC clients Exposure to Global Capital Markets and working knowledge of various Asset Classes and Investment Strategies and performance attribution Good command on MS Office applications (MS-Excel, MS-Word, PowerPoint) Problem solving skills and attention to detail Ability to multitask, manage multiple priorities and work in a rapidly changing and dynamic environment, ensuring standards and deadlines are met and keeping others informed and up-to-date Strong verbal and written communication and analytical skills Ability to work and perform under strict deadlines and quick turnaround projects Ability to understand the link between data, client needs and its application to the bigger picture Exceptional interpersonal, organizational, business communication, and time management skills Strong working knowledge of MS Office, third party tools Bloomberg, Investorforce/Investment Metrics, Morning Star, Lipper, etc. Eligibility: Minimum 6 years experience overall Graduate (B.com, BBA or equivalent). However, Masters Degree in finance (in addition to accounting, economics or mathematics) and progress towards CFA and CIPM will be preferred Preferred experience in people management (leading a span of about 5-10 people) Excellent Word, Advanced Excel and PowerPoint skills Exceptional communication skills, both verbal and written Experience of managing key stakeholders or service providers Strong exposure in knowledge and experience in managing operations, multiple processes and their SLAs Prior experience of building strong stake holder partnerships. Managing stakeholder expectations Knowledge on Quality tools like Six Sigma, Lean are good to have. Knowledge and experience in transfer efforts and transition of processes. Yellow / Green belt certification Ability to meet deadlines and a real desire to achieve results Strong ability to participate in difficult conversations and handling escalations Ability to build rapport and respond confidently to customer queries Assertive, challenges processes and the "as is" to achieve a better service and experience for the client What makes you stand out Adaptable communicator, facilitator, influencer and problem solver High attention to detail Good relationship skills, Proven ability to work on own initiative as well as in a team Ability to multi-task and prioritize time effectively Ability to perform under pressure and strict timelines Exposure to coding and automation using VBA codes, Python, R etc. and visualization tools such as Power BI, Tableau etc. Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer s approximately 25,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world s leading professional services firm in the areas of risk, strategy and people, with 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh , Guy Carpenter and Oliver Wyman , Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and Twitter. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person

Mention Abhishek HR on your resume Call me on - 9711401299 Job Title: Team Leader Voice Sales Program Location: Noida, Sector 63 Job Type: Full-time Experience Required: Minimum 2 years as a Team Leader in a voice sales program Job Summary: We are seeking an experienced and performance-driven Team Leader to join our voice sales program. The ideal candidate should possess strong operational knowledge, excellent people management skills, and a passion for delivering outstanding customer service. Key Responsibilities: Lead and manage a team in a voice-based sales environment to achieve sales targets and KPIs. Monitor team performance using key operational and sales metrics such as conversion rates, score calculation, parameters, ratings, and attrition rates. Provide coaching and feedback to team members to enhance performance and career growth. Drive customer satisfaction by ensuring adherence to service excellence standards. Implement and support people management best practices. Coordinate with operations and support teams to ensure smooth process execution. Requirements: Minimum of 2 years experience as a Team Leader in a voice sales program. Thorough understanding of operations and sales metrics, including conversion rates, score calculation, ratings, and attrition. Proven knowledge of customer care, sales processes, and customer service techniques. Strong proficiency in MS Office (Excel, Word, and PowerPoint). Preferred knowledge in Six Sigma (Green Belt), Lean methodologies, or related continuous improvement frameworks. Excellent communication and leadership skills. Preferred Skills: Analytical mindset with attention to detail Ability to work under pressure and meet tight deadlines Strong organizational and time management skills Share your Resume on 9711401299 or Abhishek.karn@im.ocubeservices.com

Associate Lead - Operations Excellence Experience - 4+ years Location - Pune Work Mode - Work From Office ( 5 Days ) Skills - Hands on experience with ITIL and Lean Six Sigma Green belt certification with experience. Should be able to Identify projects as per business needs and draft problem statement and goal statement drive GB projects and mentor GB team members for execution and completion of project forecast benefits of GB projects in terms of HDS/SDS/CSAT, track the same thought the execution of project as well as post that and present the benefits as part of Control phase and closure of the project understand the requirement of the standard define processes as per standard requirement define audit checklist train resources on auditing as per audit checklist identify gaps in implementation and device fixing of gaps Should be able to identify new measurement parameters for processes to measure and improve on process performance review with internal and external customers on data behavior and patterns analyze audit reports and drive enhancements in process to make process fool-proof review internal/external escalation to redefine audit control points enhance on audit process to drive process compliance conceptualize on new processes as per business requirement conduct FMEA on process to ensure that control points are built in the process enhance processes by make it more lean

The opportunity: The Service excellence team is a part of the Common Shared Services (CSS) organization and supports multiple functions (including Finance, SCM, HR Operations, L6S Institute and Trade Transport & Logistics amongst others). How you ll make an impact: Create and update internal SharePoint pages and manage SharePoint securely Serve as a point of contact for internal and external stakeholders related to matters pertaining L6S Institute. Collaborate with the Communications department for content alignment. Regularly update training offerings in coordination with training vendors, which also include course registrations and validate entries. Maintain high-level communication with Business Unit L6S Master Black Belts (BU MBB), Business Unit Continuous Improvement Leaders (BU CIL), and external vendors. Validate Lean or L6S certificates before issuance and pre-screen external certificates for recognition and forward to BU CIL / BU MBB. Support interview scheduling for certificate recognition. Acquire and apply basic Learning Management System LMS knowledge, resolve discrepancies in LMS reporting with IT teams. Contribute to SQDIC and L6S White Belt (WB) training content development. Prioritize and follow up on tasks associated with L6S Institute, handle ad-hoc queries and reporting issues. Work independently and propose solutions to challenges and ensure quality of own work before submission. Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. Living Hitachi Energy s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your background: Bachelor or master s degree with a background in Business, IT, or related fields. 3 - 4 years of project management work experience. Should be able to deliver high quality deliverables, independently, with minimal oversight. Should be proficient in Microsoft Excel, PowerPoint, SharePoint, LMS and EDP systems. Should have exposure to Lean Six Sigma or process improvement methodologies. A green-belt certification would be ideal. Should have strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams. Should be proactive and detail-oriented with a focus on quality Should have the ability to adapt to changing priorities and manage multiple engagements simultaneously. Proficiency in both spoken & written English language is required. Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. .

You will be working at the Hosur Plant in Tamil Nadu, India, within the Service - Technical Support - Warranty department. TVS Motor Company, a renowned two and three-wheeler manufacturer globally, is committed to progress through Mobility with a focus on sustainability. With a legacy of Trust, Value, and Passion for Customers, the company prides itself on producing high-quality products through innovative and sustainable processes. Established in 1979 as the flagship brand of TVS Group, TVS Motor Company has grown under the leadership of Chairman Emeritus, Venu Srinivasan, to become the largest member of the TVS Group by size and turnover. Prof Sir Ralf Dieter Speth, Chairman, and Sudarshan Venu, Managing Director, are leading the way for the company's future. Your role involves addressing Field and dealer queries related to warranty claims/rejections, developing IT systems for warranty automation, managing warranty consignment with the courier team, handling internal and external audit teams, tracking PSN parts movement, coordinating with CQ & SQ for failures, providing counseling to the dealer team to enhance the quality of claims, tracking and analyzing new failures/modified parts failures, and conducting training for WM's. Key Responsibilities: - Solve Field and dealer queries in warranty claims/rejections - Develop IT Systems for warranty automation - Manage warranty consignment with the courier team - Handle internal and external audit teams - Track PSN parts movement and tracking - Coordinate with CQ & SQ for failure analysis - Counsel dealer team to improve quality of claims - Track and analyze new failures/modified parts failures - Conduct training for WM's Key Focus Areas: - Maintain the lead time of warranty claim settlement - Reduce warranty claim rejections - Follow up on warranty claim submissions with the dealer team - Work on Warranty Digitization IT Projects Key Competencies: Functional Competency: - Green Belt - Analytical Skills - Technical Skills Behavioral Competency: - Communication Skills - Leadership Skills - Multi-language proficiency, with Hindi and other languages being preferable,

Internal Firm Services Industry/Sector Management Level Senior Manager & Summary At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. In service management at PwC, you will focus on overseeing and confirming the delivery of quality and timely services. You will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and lead service recovery in case of major incidents. At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . & Summary A career in Information Technology will provide you with the opportunity to support our core business functions by deploying processes to enable our IT Service management activities, including Change and Release Management Understanding and in depth knowledge of IT Service Management industry leading practices (ITIL), and SDLC Methodology; Coordinating and/or playing a key role in ServiceNow product support, implementation, or process ownership; Maintaining continuity of technical knowledge that is significant to the successful operation of a particular business area; Aligning with product support including knowledge sharing and maturation of product support model Possessing experience with business change and community champion programs involving the ServiceNow platform; Maintaining knowledge of product enhancements, vendor road maps, and product user community discussions; Supporting stakeholders and customers through product releases and platform upgrades; Performing data analysis to build actions plans toward IT Service Management adoption aligned to PwC Technology strategy; Maintaining and improving stakeholder communication channels (Sharepoint, distribution groups, etc); Coordinating and collaborating with a diverse global team to achieve outcomes; Coordinating or supporting product updates and changes to the platform; Supporting the creation and maintenance of product roadmaps; Communicating and presenting business and technical information cogently to a wide variety of audiences; Operating with independent authority and good judgment to resolve technical issues that pertain to the business applications under their area of responsibility; Leading teams in a rapidly changing environment including performance management, coaching for development, and resource assignment; and, Mentoring operations or technical team members to increase business acumen including the ability to effectively communicate. Mandatory skill sets Understanding and in depth knowledge of IT Service Management industry leading practices (ITIL), and SDLC Methodology; Preferred skill sets ITIL Foundations v4 or higher certification Agile & Scrum Six Sigma yellow/green belt Data Analytics Azure DevOps Years of experience required 12+ years and above. Education qualification Any UG/PG Education Degrees/Field of Study required Master Degree, Bachelor Degree Degrees/Field of Study preferred Required Skills ITSM Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Coaching and Feedback, Communication, Communications Planning, Conflict Resolution, Contract Management, Contract Negotiation, Creativity, Crisis Management, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Developing Service Standards, Embracing Change, Emotional Regulation, Empathy, Escalation Management, Inclusion, Influence, Information Technology Infrastructure Library (ITIL), Intellectual Curiosity, Internal Communication (IC) {+ 32 more} Travel Requirements Up to 20% No

"Insurance Industry Knowledge: Strong understanding of insurance processes, products, and regulations Hands on experience for at least 2-6 years in the insurance industry. MBA in finance would be an added advantage. Prior experience in consulting would be preferred. Candidates should have total experience not be more than 6-9 years. Technical Expertise: Proficiency in insurance software, Core policy admin systems such as TCS BaNCS or Life Asia or Ingenium or any of the leading policy admin systems. Should have exposure of the technicalities of the systems and module details. Business Acumen: Ability to analyze business needs for the client and support in developing technology solutions to drive business growth. Communication and Interpersonal Skills: Excellent communication and interpersonal skills to collaborate with stakeholders and drive change management. Certifications: Relevant certifications, such as insurance certifications (e.g., CPCU, ARM) or technology certifications (e.g., ITIL, PMP). Green Belt/ Black belt certified" .

Whenever a customer visits Amazon and types in a query or browses through product categories, Amazon Search services go to work. Human Labeled Data (HLD) organization helps Search services in providing a better customer search experience by delivering quality data annotation to help improve AI/ML models driving these services. Our vision is to create business value by delivering high quality data at scale. We look to provide easy and scalable labeling solution to support search that are high quality, cost efficient, and secure. Our vision is to enable improvement in the search experience for our customers, by accurately determining labels for products targeted by the search queries received. We collaborate closely with several machine learning (ML) applied science teams that develop and test ML models to improve the quality of semantic matching, ranking, computer vision, image processing, and augmented reality. To support our vision, we need exceptionally talented, bright, and driven people. Duties will include ensuring that standards for productivity and quality assurance are met by your team, taking part in planning, organizing and directing the work of subordinates or others, outline procedures and instructions on work received, make time estimates on new jobs received, ensuring utilization of team is high, mentor and train new/existing team members. If you have what it takes then this is your chance to work hard, have fun, and make history. As a Team Manager, ML Data Ops, you will be responsible for meeting operational and business goals by leading a team of 18 to 22 associates having expertise in one or more processes/functions and proficient in languages other than English. You will also be a driving initiative across sites for process improvements, SoP and guidelines formulation, diving deep to provide data insights as and when required. Your key responsibilities will include (but not limited to) the below: Executes and makes plans to deliver business metrics, and uses data to set/revisit operational goals and manage activities Manages escalations; analyzes data; highlights trends, gaps, etc.; and reports key metrics Prepares data in business meetings/reviews and presents to senior managers and stakeholders Plans capacity and commits to volume by managing resources, queue, shift management, cross training, and leave management Owns and prioritizes work allocation based on business needs with a daily/monthly frequency Owns the output quality of the process managed Performs deep-dive analysis and creates COEs (Correction of Error) based on the deviation, problem, root cause, and solutions Initiates and leads process improvement projects, presents solution proposals, and implements them to other applicable/inscope operational areas Participates and provides adequate support in business reviews with mid-level and senior leadership Participates in newprocess onboarding, i.e., new process/ experiments with complete documentation Participates in or owns modules of solutionbuilding in business process setup, operations front-line setup, cross-functional process activity, tool-build documentation, etc. Demonstrates understanding of performance and leadership bar, applies it effectively to team members and to new hiring decisions Builds robust launch plans for new team members & owns progress tracking of new joiners through administration of launch plans as a mechanism Provides regular coaching and feedback to direct reports Devises and implements performance improvement plans for associates as applicable Identifies and works with top performers for talent development and creates a leadership pipeline for own level Willingness to work with sensitive issues, including but not limited to: Adult content, Religious and philosophically sensitive issues, tobacco, weapons and other potentially offensive products A Bachelors Degree with relevant experience of 4+ years with 2+ years of people management. Excellent communication (written & oral), strong organizational skills and detail oriented Strong analytical, problem-solving, and critical-thinking skills Comfortable working in a fast paced, highly collaborative, dynamic work environment Willingness to support several projects at one time, and to accept re-prioritization as necessary Experience in e-commerce, retail or advertising Working knowledge of Machine learning Certified or Green belt trained in Lean Six Sigma Familiarity with tools like QuickSight and Tableau

Six Sigma Black belt certified Drive quality and process excellence initiatives across business Lead cross-functional teams to redesign, standardize, and optimize key business processes Utilize Six Sigma, Lean, and other quality frameworks

Job Requirements Quest Global is building a Global Engineering Hub in Bangalore. Role Expectations The Electrical Engineer, Delivers the Technical scope Makes robust electrical schemes according to the timing, budget and quality of the projects assigned Assist Leads Focus on developing their technical skills The typical Engineering activities include, Development / update of electrical schemes Safety & Compliance Studies Documentation & Compliance On-Site Support Details of the Engineering Scope of Work: Development/update of electrical schemes Develop electrical schemes Update existing schemes Standards design Safety & Compliance Perform risk assessments Performance level calculations On-site checklist Documentation & Compliance Develop electrical documentation, including: User manuals. BOM & schemes Technical data Ensure compliance with relevant industry standards and best practices. On-Site Support Travel to customer sites for debugging and machine qualification. Additionally, the role requires the following experience, Participate in concept development to obtain the best quality, cost and deadline. Stay up to date with technological advances and new products. Review self-work and peer work Create design documentation, manuals etc. Examples of Engineering deliverables: Schematic drawings, Material list, sizing calcultaions, reports. User manuals and technical documentation. Risk Assessments analysis Work Experience Software Skills Hardware / Domain Knowledge Soft Skills / Personality Traits Electrical diagram design software, preferably EPLAN Strong computer skills Strong ability to read and analyse electrical schemes Solid electrical knowledge in complex technical drive systems and in electrical cabinets design Knowledge of Machine Directive and other industrial equipment safety rules Technical documentation (drawings, specifications, etc. ) Working experience in an international team Green Belt 6-Sigma Certification / Experience Good to have Fluent in English, both written and spoken Flexible to travel Knowledge of Spanish, Polish, Chinese or German will be positively valued Software Tools Eplan Behavioral competencies Good team player Pro-Active (creativity & initiative) Time management Decision making Objectives focused Problem-solving Customer focused Hands-on Resolutive Self-starter

Role Responsibilities: Optimize operational workflows to enhance efficiency across departments Develop and implement process improvement strategies to drive productivity Collaborate with various departments to foster a culture of continuous improvement Ensure adherence to industry best practices and maintain operational compliance Job Requirements: Bachelor's degree in any field (UG) Any Postgraduate degree (PG) Proven experience in operational excellence and process optimization Expertise in statistical analysis and quality management practices Strong proficiency in Excel for data analysis and reporting

As a Business Process Automation Analyst at Ecolab's Global Business Services, your primary role will involve supporting and delivering key initiatives aimed at enhancing workflow and automation efficiencies. Based in our Pune office, you will be responsible for project intake, planning, and identifying scalable global tools to address process challenges. Your main responsibilities will include managing project intake and prioritizing requests, contributing to project management activities from identification through deployment, collaborating with business and process improvement teams to evaluate automation opportunities, participating in process design, business requirement definition, and design reviews. Additionally, you will engage in vendor and technology selection RFP/RFI, facilitate process reviews to identify automation opportunities and requirements, and partner with Ecolab Digital teams to evaluate appropriate technology solutions. To be successful in this role, you should hold a Bachelor's degree with a minimum of 5 years of professional experience or an advanced degree with 3-5 years of experience. Formal project management experience or proven skills, preferably in Finance or Business Services, is required. Excellent English written and verbal communication skills, strong interpersonal skills, and the ability to partner across teams and levels within the organization are essential. Experience with automation platforms such as ServiceNow is preferred. Preferred qualifications include an advanced degree, relevant experience in Finance or Business Services processes, and certifications in Green Belt/Black Belt/PMBOK/Scrum/Agile. You should possess strong interpersonal skills with the ability to influence decision-makers and motivate team members, be a self-driven and outcomes-oriented performer, and have proven success in initiating change and communicating effectively at all levels of the organization. Proficiency in Excel and PowerPoint, strong analytical skills, and fluency in the local language and English are desired, along with experience in low-code development on various platforms. In this role, you will play a crucial part in maintaining process governance, ensuring the successful deployment and/or onboarding of solutions, monitoring their efficiency, and keeping stakeholders informed and engaged. Your commitment to a culture of inclusion and belonging will contribute to the overall success of the team and organization.,

We are seeking to hire a Team Lead to manage a team of Associates in Hyderabad who support the Practical Law product of Thomson Reuters. The Team Lead is responsible for guiding a team of Associates in managing production priorities across multiple workflows. This role requires a proactive leader who maintains quality standards, drives process efficiencies, and leads change within the organization. About the Role : Lead and manage a team of Associates to ensure production priorities are met across all assigned workflows. Maintain and monitor quality standards to ensure consistent and high-quality output. The evaluation of AI and LLM models as needed, including experimentation, prompting, and evaluating results. Provide guidance and support across multiple workflows, ensuring team members have the resources and knowledge needed to succeed. Drive process efficiencies to improve productivity and reduce waste. Exhibit resilience to change and coach others to quickly adapt to new business models and strategies. Communicate proactively with management on functional matters, providing updates and insights as needed. Synthesize information from multiple areas to influence and provide guidance across adjacent workflows. Demonstrate independence and proficiency in troubleshooting and resolving highly complex issues. Serve as the "go-to" person or recognized process owner for management, offering expertise and leadership. Exhibit ongoing leadership skills within the group and organization, fostering a positive and collaborative work environment. Lead cross-departmental efforts and projects involving team members from multiple teams and various levels within the organization. About You: Minimum Qualification: Bachelors degree in any discipline from a recognized university. 6+ Years of overall experience into operations management. 2-3 years of experience in a leadership role, preferably in a Editorial support management. Yellow/Green belt certification preferred but not mandatory. Expert at building budding teams, hiring, and scaling operations. Experience in setting up quality and production metrics and standards. Good working knowledge of internal TR tools and applications. Proven track record of maintaining high-quality standards and driving process improvements. Experience with using legal technology, AI, Generative AI. Excellent communication and interpersonal skills, with the ability to influence and guide others. Strong problem-solving skills with the ability to troubleshoot complex issues independently. Experience in leading cross-departmental projects and initiatives. What s in it For You Hybrid Work Model: We ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial we'llbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Roles and Responsibilities: Responsible for driving the continuous improvement initiatives / projects and implementing QMS for the assigned engagements. This includes Creating a continuous improvement culture across the global BPO by fostering the Lean, digital transformation methodologies. Ensure the Continuous Improvement approach across Engagements and Centers Responsible for mentoring Lean six sigma projects using digital transformation & robotic process automation Responsible for ensuring improvement in organization DNA (Training on Lean & Six Sigma) Supports process alignment based on best in class processes Balance Scorecard for leadership reporting Fosters the global sharing of innovation, new methodologies and benchmarking Support Big Data analytics and Cloud Computing services Requirements: Should be at least BB certified with exposure to leading Lean Six Sigma projects Exposure to the current automation tools and its implementation Preferred with BPO experience in driving process improvement, process transformation Should have knowledge on different RPA strategies & RPA products (certification added advantage) Advantage to have knowledge in: Dashboard & reporting tools like Power BI, Tableau, Qview Algorithms using R /Python/SAS programming Chatbots, Artificial intelligence, Process mining tools Cloud services & Analytics AGILE based project management

Roles and Responsibilities : Assist in the implementation of quality assurance strategies to ensure compliance with industry standards and regulations. Support quality control activities, including inspections, testing, and audits, to maintain product quality. Collaborate with cross-functional teams to uphold quality standards, policies, and procedures. Participate in the analysis of quality data and metrics for process improvement. Provide guidance to quality assurance technicians and analysts. Assist in preparing for internal quality audits and process assessments. Monitor key performance indicators (KPIs) related to quality and provide regular reports. Maintain and update quality documents and procedures. Basic Qualifications: Bachelors degree in a relevant field or equivalent combination of education and experience Typically, 6+ years of relevant work experience in industry, with a minimum of 2+ years in a similar role Proven experience in security, risk, and compliance Proficiencies in quality assurance and risk management Continuous learner that stays abreast with industry knowledge and technology Other Qualifications: Advanced degree in a relevant field a plus Professional certifications in quality management or related areas, such as Six Sigma Black Belt, Green Belt, or Certified Quality Manager (CQM) a plus

Associate Lead - Operations Excellence Experience - 4+ years Location - Bangalore Work Mode - Work From Office ( 5 Days ) Skills - Hands on experience with ITIL and Lean Six Sigma Green belt certification with experience. Should be able to Identify projects as per business needs and draft problem statement and goal statement drive GB projects and mentor GB team members for execution and completion of project forecast benefits of GB projects in terms of HDS/SDS/CSAT, track the same thought the execution of project as well as post that and present the benefits as part of Control phase and closure of the project understand the requirement of the standard define processes as per standard requirement define audit checklist train resources on auditing as per audit checklist identify gaps in implementation and device fixing of gaps Should be able to identify new measurement parameters for processes to measure and improve on process performance review with internal and external customers on data behavior and patterns analyze audit reports and drive enhancements in process to make process fool-proof review internal/external escalation to redefine audit control points enhance on audit process to drive process compliance conceptualize on new processes as per business requirement conduct FMEA on process to ensure that control points are built in the process enhance processes by make it more lean

Do Track and review the process quality through audits Develop audit plan as per SOP and allocate reviews to the analysts Monitor to ensure that the audits are being conducted as per plan Review the audit data across the account to review the account performance on quality parameters, identify the error trends Prepare reports for review for the internal leadership as well as client Identify the best practices and work with the delivery team to deploy for improvement Ensure compliance part of the process by front-ending with the external auditors CMMIE or any onsite audits, coordinating with the internal teams and working with SDH and AH to develop SOPs and compliance registers as required for the audits. Drive training within the account to ensure process quality is maintained Conduct Root Cause Analysis of the errors to identify the training intervention to bridge the gap conduct monthly trainings based on the error types identified in the process audits Deploy various training methods (classroom based, web based etc) to develop the skill and reduce error rates Develop the training reports and share with the key stakeholders including the client twice a week. Support the incoming new process For an existing client, support the any new process addition by ensuring online process training is conducted for the agents, agents have the necessary skill and access is granted to them on applications required For any new process outside the account, support the team in identifying the skill, availability of skill within DOP or avenues for upskilling the team to support the new process Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team.

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021 22 we reached 650 million people. Pay Band: 5 / Grade H Location: Noida, India Department : GSS English Exams Contract Type: Fixed Term Contract, 1 year Closing Date: Sunday, 27th July 2025 - 23:59 Malaysia Time (GMT +8) Role Purpose: To support and guide team members on the floor to ensure a great customer experience. This role also involves managing daily operations and assisting the leadership team in delivering efficient and high-quality services. Role Accountabilities The role is responsible for overseeing end-to-end service delivery, including managing complex transactions, handling escalations, ensuring adherence to operational processes, and maintaining service quality. It involves supporting team members through regular updates, coaching, and mentoring, while ensuring compliance with information security and organizational policies. The position also includes governance and reporting responsibilities, generating regular operational insights for decision-making. Additionally, the role manages stakeholder expectations, monitors team performance, ensures resource planning, and fosters continuous improvement through leadership, proactive problem-solving, and process optimization. Role specific knowledge and experience The ideal candidate will have 3 5 years of experience in front or back-office operations, including 1 2 years of team management (10 15 members), with strong English proficiency (IELTS 7 or equivalent) and intermediate Excel skills. They should have experience in training delivery, floor supervision, and demonstrate a proactive approach to problem-solving. A Green Belt or equivalent quality certification is required. Experience in shift management, secure environments, and additional certifications like ISO 9001 or Black Belt are desirable. Further Information Language: Strong English proficiency is crucial for this role, requiring fluency in both written and spoken communication to effectively navigate British Council systems and international operations. Education: A bachelors degree in any discipline is required. Locally recruited: Applications are welcomed from candidates currently in this location with a natural right to work. Relocation support is not provided. Overseas Citizen of India (OCI) card holders will need have, or be able to obtain, a valid special work permit issued from Government of India (GOI) to work in the British High Commission (BHC). BHC will not be able to sponsor work visas or obtain/ assist with the special work permit from GOI. Offers of employment made to OCI card holders will be conditional upon candidates obtaining a special work permit. Note: For requisite special permission to take up employment in any foreign Diplomatic Missions in India, OCI Cardholder must visit https://ociservices.gov.in Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential.There is no hybrid work arrangement for this position and it requires working onsite five days a week. A connected and trusted UK in a more connected and trusted world. Equality , Diversity, and Inclusion (EDI) Statement The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. That s why we warmly welcome applications from all under-represented communities, alongside candidates from all backgrounds. Your unique perspectives, skills, and experiences matter to us, and are invaluable in shaping our inclusive workplace. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity criminal record checks in line with legal requirements and with the British Council s Safeguarding policies for Adults and Children. . Our ASK HR email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.

Key Responsibilities: Planning : Understand manufacturing requirements from clients and engineers. Develop a preliminary delivery schedule and plan staffing requirements. Create and manage orders on ERP and internal systems. Notify internal teams and external vendors of orders and requirements. Procurement: Gather and review Bills of Materials (BoM) to ensure they are up-to-date and approved. Collaborate with Anora's Electrical and Mechanical Procurement Teams to place orders. Track orders and provide weekly updates to clients. Scheduling: Enter all build tasks into the Anora ERP system. Coordinate with Tech Leads to assign tasks and estimate delivery dates. Build & Assembly: Ensure that all procured items are available for the assembly team on time. Maintain daily updates in the ERP system to track progress. Quality Control (QC): Collaborate with the engineering team to establish and refine detailed QC plans. Train operators on QC processes and ensure compliance. Automated QC procedures with support from engineering. Shipping: Provide advance shipment notifications to the logistics team. Target a 2-day window for packaging and shipment. Notify customers and factories regarding shipment information. Monitoring and Optimization: Track build and assembly processes via the ERP system. Identify and address bottlenecks in sub-task deliverables. Review, optimize, and standardize QC procedures. Produce project status updates 2-3 times a week for clients. Qualifications: Educational Background: Bachelor's degree in operations management, Industrial Engineering, or a related field. Experience: Minimum of 5 years of experience in operations management, preferably in a manufacturing environment. Proven track record in managing procurement, scheduling, build & assembly, QC, and shipping processes. Skills: Strong understanding of ERP systems and manufacturing processes. Excellent organizational, analytical, and problem-solving skills. Effective communication and teamwork abilities. Ability to work under pressure and manage multiple tasks simultaneously. Why Join Anora: Be part of a global leader in electronic test and manufacturing solutions. Work in a dynamic and rapidly growing environment with ample opportunities for career growth. Competitive salary and benefits package. Contribute to innovative projects in the semiconductor industry. -- Job Description: Anora is seeking a dedicated and experienced Operations Manager to oversee and streamline our manufacturing operations in Chennai. The Operations Manager will be responsible for managing the planning, procurement, scheduling, build & assembly, quality control (QC), and shipping processes. This role requires collaboration with various internal teams and external vendors to ensure smooth and efficient operations, adherence to quality standards, and timely delivery of products. Preferred candidate profile: Diversity: Male candidates Qualification: MBA/PG Contact: 9600021481- Ms. Shakthi Thanks & Regards, Shakthi | Human Resource, Anora Instrumentation Pvt. Ltd.

What you ll do: We are seeking a motivated individual with strong skills in Electronics - Board design. Should have prior experience in New product development, integration, testing and validation. Requires effective collaboration, a strong drive to achieve project objectives, and the ability to learn new techniques, tools, and processes for the product development cycle. This role is to work in a team of hardware engineers in the delivery of a mix of products ranging from low volume, high value industrial products, to high volume intrisically safe isolators/barriers. The role will include hands on design work. The ideal candidate will have experience of both high and low volume product development, with the corresponding relative focus on R&D vs manufacturing cost. A mix of experience of both analog and digital electronic development for regulated markets requiring standards adherence and certification would be beneficial. The candidate in this position will be responsible to: Design and developing new products confirming required standards and to customer specific requirements. Capturing, specifying and managing design requirements. Undertake and/or supervise verification and validation of new product designs. Should have good knowledge of FSM standard IEC 61508 Working exposure on Softwares like Altium, Allegro, OrCAD, Cadence. Ensuring that Design to Cost, Design for Manufacture and Design for Test best practices are followed. In depth experience in the Micro Controller / Processor based design. Should be in a position to have better communication with other stake holders such as Firmware / Software / Mechanical team to drive the Project forward. Define project scope, goals, and deliverables in collaboration with senior management and stakeholders. Develop detailed project plans, schedules, and budgets. Ensuring clear communication and alignmen with the wider team. Monitor project progress, identify risks, and implement mitigation strategies. Manage changes to project scope, schedule, and costs using appropriate verification techniques. Foster a collaborative and high-performance team environment A Six-Sigma background would be valuable, DFSS/ Green Belt Certification preferred. Qualifications: Education- B.E/B.Tech or M.E/M.Tech in Electronics Engineering Experience- 8 to 10 Years Skills: Board design & development, Analog and digital electronics, Hardware design life cycle management, Component selections, Testing and debugging, Micro controller based design experience and High speed design experience is a plus. Drive for Results, Passionate, Collaborative, Excellent written and verbal communication skills needed & with Digital Mindset

Title Manager- Transition (Bengaluru) Business Unit ASC Education Minimum qualification - graduation An MBA would be beneficial but is not a deciding factor. Formal project management qualification PMP or Prince 2 certification would be beneficial. Six sigma knowledge and training. Green belt certification preferred. About AON: Aon plc (NYSE: AON) is the leading global provider of risk management, insurance and reinsurance brokerage, and human resources solutions and outsourcing services. Through its more than 66,000 colleagues worldwide, Aon unites to empower results for clients in over 120 countries via innovative and effective risk and people solutions and through industry leading global resources and technical expertise. Aon has been named repeatedly as the world s best broker, best insurance intermediary, best reinsurance intermediary, best captives manager, and best employee benefits consulting firm by multiple industry source At Aon, we partner with our clients to help shape business decisions for the better. We are not tied to a traditional way of doing things. That is why we can best prepare organizations to manage the challenges of the volatile world in which we now live. We give our clients the clarity and confidence to make better decisions that protect and grow their businesses. Role Summary Manage a transition from initiation through deployment using principles of PMP/DMAIC and or Aon s implementation methodologies for work transfer from a market/function/centre to an agreed Service Delivery Centre (SDC) or Centre of Excellence (CoE) or Third Party Ensure effective transition to ongoing operations team adhering to timelines, budget, scope and per the business case. Responsible to establish and present technical and economic feasibility for Offshoring (Op Id, Sol Id) and making recommendations during strategic optimization initiatives. Responsible for planning and delivery of all components of implementation work (including implementation planning, staffing, project planning, travel, knowledge transfer strategy and execution, hiring, training and knowledge transfer plans, SLA and metrics, quality plan, seating and technical infrastructure) to plan (financial and schedule) and must ensure strong integration across domains as well as with supporting teams. Contribute to process mapping exercises and documentation support. First escalation point for project team members who need assistance. Act as arbitrator for project team members. Interfaces extensively with the client and onshore business unit project and leadership teams to facilitate overall integration and to build an effective partnership. Build effective partnerships with business, operations, domain, program office, talent acquisition, talent development, human resources, technology, procurement, finance, real estate functional linkages. Participates in the Account Team for the project along with the Account Executive, IT SDM, Business SDM, and the Program Manager Works with the Program Manager and other members of the Account Team to provide progress updates to the client, the project team, Steering Committees, and other interested parties. One transitions manager may have to manage up-to 3 Offshoring/Transition projects at a time. There will typically be one transitions manager per new client implementation. Responsible for ensuring that all project documentation accurately reflects the status of changes and outstanding issues maintains master Risk log. Update Transitions MIS, databases with detail and status of projects for Clients, BU MIS, Steering Committees, and other interested parties. Education, Certifications Required Minimum qualification - graduation An MBA would be beneficial but is not a deciding factor. Formal project management qualification PMP or Prince 2 certification would be beneficial. Six sigma knowledge and training. Green belt certification preferred. Work Experience Required Minimum 3-4 years of work experience in Transitions 12+ years of BPO Industry experience in Operations /or Transitions 2+ years of experience of leveraging work through others. Prior experience of leading a team at Team Leader/ Assistant manager preferred. Virtual work experience Prior experience of visiting and working at onshore client locations Prior experience of dealing with Leadership managing their expectations and delivering to challenging deadlines Computer Skills Advanced skills in MS Office applications, specifically Word, Excel, and PowerPoint Knowledge of e-mail/scheduling software applications Proven experience in creating client ready business presentations. Competencies Extremely strong English Communication Skills (written and verbal) Ability to quickly build, manage and sustain relationships virtually and across international geographies. Very cross culturally competent. Problem Solving skills and Decision-making ability. Technical Project management skills project planning, documentation and execution using PMP principles. An extremely methodical and structured work approach Strong data driven and logical orientation. Ability to quickly build, manage and sustain relationships with senior management and clients. Very strong ability to influence others without directly managing. Ability to probe and gather clear business requirements from senior stakeholders. Strong Analytical and Problem-Solving Skills Highly developed conflict management skills Ability to get work done from virtual team members and stakeholders without undue escalation. Continuous improvement mindset 29710 2556762

Process Excellence Service Manager Exp- 4+ Years (Should be Green Belt Certified) Loc- Gurgaon & Mumbai Pkg- Upto 10 LPA Notice- 0 to 30 Days Nancy 8586914964 Nancy.imaginators7@gmail.com Required Candidate profile Skills- Process Excellence, DMAIC, Minitab, Poka Yoke, Improvement, CS Operations, BPO etc