You will be part of our Contract Logistics team, adding your expertise + skills to the delivery of Customer Excellence. Your Role Your primary objective will be to provide an outstanding level of service by managing customer needs, completing all required tasks effectively + efficiently, ensuring that all supply chain process are seamless. Your Responsibilities You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives. To respond to customer requests in a timely quickly, identifying + solving issues, complaints or disputes in a professional manner. To manage + process received orders in the system, handing them over to the warehouse operations team for completion. To communicate with customers regarding the order status or when issues arise. To prepare + sort documents such as cycle count reports, invoices; identifying + interpreting data for system entry. To coordinate with customer to submit billing as per agreed timeframes along with required supporting documents, monitor + follow up any discrepancies in original tax invoices, escalating as necessary. To identify + implement solutions aimed at continuous improvements within the customer portfolio (e.g. data quality, turnaround times, + customer satisfaction). To ensure compliance with all customer contractual obligations on the part of the company. Your Skills And Experiences Work experience of 5-8 years in supply chain industry. Strong experience of Stakeholder Management including Customer, Logistics Supplier, & Team. Good Communication skills. IT proficiency. Good Reasons to Join Logistics is a people business and here at Kuehne + Nagel, we believe that genuine, lasting success is possible only through valuing our employees the way we value our customers. A company the size of Kuehne + Nagel is a land of endless opportunity. We offer opportunities where you can grow your expertise and shape processes and innovative solutions. Its strong market position lies in the sea logistics, air logistics, contract logistics and road logistics businesses, with a clear focus on high value-added segments such as IT-based integrated logistics solutions. Show more Show less
You will be part of our customer care team to add your expertise + skills to the delivery of customer excellence. Your Role You will be utilizing your product + trade knowledge to support business development + diversification to drive business growth. You will do this by working with a variety of internal + external stakeholders. Your Responsibilities To take lead in monitoring + driving sales activities. To proactively identify + nurturing sales-qualified prospects through the pipeline to generate profitable + sustainable businesses. To conduct regular reviews of sales leads + customer portfolios with key stakeholders. To conduct market research on pricing + product competitiveness, ensure regular efforts alignment is being make with our pricing team. To provide CCL team the customer’s feedback + support on resolutions as required. To take the lead in onboarding + implementation of new customer, ensuring that standard operational procedures are update for handing over to our Customer Care Locations (CCL). To maintain + update relevant customer information on internal systems. To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality in close collaboration with the CCL. Your Skills And Experiences Minimum 5 years work experience in sales, particularly in the freight forwarding industry. Must have a strong local customer base and market intelligence. Strong customer service skills to build and maintain client relationships. Excellent communication, professional selling and problem-solving abilities. Ability to work well within a team and support colleagues as needed. Good Reasons to Join As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application. Show more Show less
You will be part of our Contract Logistics team, adding your expertise + skills to the delivery of Customer + Operational Excellence. Your Role Your primary objective will be to provide financial support, ensuring adherence to finance policies, driving profitability + efficiency across our warehouse +/or distribution activities through several different tasks. Your Responsibilities To ensure timely revenue recognition, invoicing + gross profit confirmation as per the Finance Accounting Policies. To check incoming supplier invoices, ensuring all transactions are accrued without error; initiate + resolve any rate discrepancies. To ensure the timely closing of FSL for all files, coordinating with operations to resolve discrepancies. To drive the improvement of Auto FSL rates together with operational teams. To support contract preparation + negotiation with customers + suppliers. To support solutions aimed at continuous improvements + cost saving such as process automation tools. To ensure the delivery of cost/productivity control + claim management in conjunction with market reviews. To ensure the accuracy + consistency of all operational finance data over its life cycle. Budgeting and forecasting: Coordinating and directing the preparation of the budget and financial forecasts and reporting variances. Internal controls: Developing and documenting business processes and accounting policies to maintain and strengthen internal controls. Revenue analysis: Analyzing revenue trends and identifying opportunities for revenue growth. Billing and collections: Overseeing the billing process and ensuring timely collections. Compliance: Ensuring compliance with revenue-related regulations and standards. Your Skills And Experiences Minimum 8-10 years of work experience in Finance and Accounting, specifically within the freight forwarding industry. Preference will be given to candidates with experience in budgeting, forecasting, internal controls, revenue analysis, billing and collections, and compliance. Leadership Experience Is Essential. Good Reasons to Join As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application. Show more Show less
You will be part of our Contract Logistics team adding your leadership expertise + skills to the delivery of Operational Excellence. Your Role You will be responsible for the overall performance of an operational site in order to achieve all agreed financial + operational objectives. Your Responsibilities The activities needed to deliver these objectives include: To manage, plan, organize, staff, + direct warehouse activities at the site. To achieve your key performance indicators (KPI) in the areas of cost management, productivity, customer service + profit. To ensure your teams deliver against their customer, site + people KPI. To drive all activities relating to customer on-boarding, retention + operational excellence by collaborating at a site level. To drive productivity via engagement activities to create new initiatives focusing on continuous improvement at all times, ensuring your site meets or exceeds it’s productivity targets. To contribute information required for tenders/proposals to support closing of new business. To oversee the safe operation of warehousing activities across the site, ensuring the correct skills + training are in place + are compliant with health/safety/environment legislation + standards. Your Skills And Experiences Minimum work experience of 10 years in freight forwarding industry. Strong experience of Stakeholder Management including Customer, Logistics Supplier, & Team. Good Communication skills. IT proficiency. Good Reasons to Join Logistics is a people business and here at Kuehne + Nagel, we believe that genuine, lasting success is possible only through valuing our employees the way we value our customers. A company the size of Kuehne + Nagel is a land of endless opportunity. We offer opportunities where you can grow your expertise and shape processes and innovative solutions. Its strong market position lies in the sea logistics, air logistics, contract logistics and road logistics businesses, with a clear focus on high value-added segments such as IT-based integrated logistics solutions. Show more Show less
You will be part of our Contract Logistics team adding your management expertise + skills to the delivery of Operational Excellence. Your Role To ensure the smooth operation of the warehouse through leading an operational team. Your Responsibilities The activities needed to deliver these objectives include: To manage, plan, organize, staff, + direct warehouse activities attending to HR issues such as absence, attendance, sick leave etc. this will include assessing workloads within the allocated team + allocating resources adequately on a day to day basis To achieve your key performance indicators (KPI) in the areas of management, productivity, + customer service and to ensure your teams deliver against their KPI. To ensure that all company equipment + assets are handled + operated in a responsible manner at all times. To ensure that all team members are compliant with all Health + Safety policies + processes at all times. Your Skills And Experiences Work experience of 5-8 years in freight forwarding industry. Strong experience of Stakeholder Management including Customer, Logistics Supplier, & Team. Good Communication skills. IT proficiency. Good Reasons to Join Logistics is a people business and here at Kuehne + Nagel, we believe that genuine, lasting success is possible only through valuing our employees the way we value our customers. A company the size of Kuehne + Nagel is a land of endless opportunity. We offer opportunities where you can grow your expertise and shape processes and innovative solutions. Its strong market position lies in the sea logistics, air logistics, contract logistics and road logistics businesses, with a clear focus on high value-added segments such as IT-based integrated logistics solutions. Show more Show less
You will be part of our Contract Logistics team, adding your expertise + skills to the delivery of Customer Excellence. Your Role Your primary objective will be to provide an outstanding level of service by managing customer needs, completing all required tasks effectively + efficiently, ensuring that all supply chain process are seamless. Your Responsibilities You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives. To respond to customer requests in a timely quickly, identifying + solving issues, complaints or disputes in a professional manner. To manage + process received orders in the system, handing them over to the warehouse operations team for completion. To communicate with customers regarding the order status or when issues arise. To prepare + sort documents such as cycle count reports, invoices; identifying + interpreting data for system entry. To coordinate with customer to submit billing as per agreed timeframes along with required supporting documents, monitor + follow up any discrepancies in original tax invoices, escalating as necessary. To identify + implement solutions aimed at continuous improvements within the customer portfolio (e.g. data quality, turnaround times, + customer satisfaction). To ensure compliance with all customer contractual obligations on the part of the company. Your Skills And Experiences Work experience of 5-8 years in supply chain industry. Strong experience of Stakeholder Management including Customer, Logistics Supplier, & Team. Good Communication skills. IT proficiency. Good Reasons to Join Logistics is a people business and here at Kuehne + Nagel, we believe that genuine, lasting success is possible only through valuing our employees the way we value our customers. A company the size of Kuehne + Nagel is a land of endless opportunity. We offer opportunities where you can grow your expertise and shape processes and innovative solutions. Its strong market position lies in the sea logistics, air logistics, contract logistics and road logistics businesses, with a clear focus on high value-added segments such as IT-based integrated logistics solutions. Show more Show less
You will be part of our Contract Logistics team, adding your expertise + skills to the delivery of Customer + Operational Excellence. Your Role Your primary objective will be to provide administrative support across our warehouse +/or distribution activities through a number of different tasks. Your Responsibilities You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives. To complete all daily administrative duties, including but not limited to processing receipts, taking records, + processing inbound/outbound documentation. To ensure the accurate + timely input of all data in our systems, to ensure alignment between our systems + physical inventories. To complete all financial tasks such as issuing invoices along with supporting documents, preparation of billing statements, supporting the monthly closing activities + related tasks. To receive, issue + dispatch stock, handling communication between customers + team members. To ensure activities are in line with standard operating procedures (SOP), working instructions (WI), audit standards + in a manner that improves safety, security or environmental performance. To identify + implement solutions aimed at continuous improvements + cost saving. Your Skills And Experiences Minimum work experience of 5-7 years in Supply Chain Industry. Strong experience of Stakeholder Management including Customer, Logistics, Supplier, & Team. Good Communication skills. IT proficiency. Good Reasons to Join Logistics is a people business and here at Kuehne + Nagel, we believe that genuine, lasting success is possible only through valuing our employees the way we value our customers. A company the size of Kuehne + Nagel is a land of endless opportunity. We offer opportunities where you can grow your expertise and shape processes and innovative solutions. Its strong market position lies in the sea logistics, air logistics, contract logistics and road logistics businesses, with a clear focus on high value-added segments such as IT-based integrated logistics solutions. Show more Show less
Are you a strategic thinker with a passion for logistics and business growth? Join Kuehne+Nagel as the Integrated Logistics Head of Business Development in India! In this role, you'll lead our business development efforts, drive strategic initiatives, and foster strong client relationships. You'll be at the forefront of delivering innovative logistics solutions and expanding our market presence. If you're ready to take on a leadership role and make a significant impact in the logistics industry, we want to hear from you! Your Role Business Development Manager is the sales executive responsible to develop new Integrated Logistics business within India. She/He defines the go to market strategy together with Global Head of Integrated Logistics Business Development (GY-V). She/He manages all Business Development actions over the countries and actively approaches new potential customers to trigger opportunities for business development. Your Responsibilities Segment specific go-to-market approach Liaise with global Integrated Logistics Business Development community to develop segment specific go-to-market approach, focusing on national accounts in Italy. Own specific go-to-market initiatives to strengthen awareness, positioning and lead generation for service offering of KN Integrated Logistics, e.g. participation in selected relevant events and representation in selected media. Pipeline development (pro-active) Define long-list of target accounts. Liaise with KN organization to identify and approach suitable stakeholder within target accounts. Develop customer specific 4PL proposal based on in-depth understanding of customer situation and pain points. Present 4PL proposal to customer stakeholder and engage in required follow-up work to convert target account to qualified opportunity. Follow-up on presentation requests from KN organization in the specific segment Opportunity management For qualified opportunities from pro-active pipeline activities, ensure development of attractive commercial proposal in close collaboration with SD community and MY-Bs. Lead customer communication during entire opportunity cycle process until opportunity is closed (win/lost/cancelled) eControl Ensure in-market positioning of eControl in close collaboration with KN global marketing. Own follow-up on customer demo requests for eControl, including commercial offer submission and opportunity closing based on standard commercial terms. Your Skills And Experiences Academic degree in supply chain management or business-related field preferred >5 years of logistics market experience (preferably global scope covering all transport modes) Practical experience in business development for logistics and supply chain solutions Strong commercial and analytical acumen Customer engagement skills to ensure constant pipeline development Show more Show less
You will be part of our Finance team, adding your expertise + skills to the delivery of customer + operational excellence Your Role You will be responsible to ensure proper execution + continuous improvement across our working capital processes, working towards achieving key performance indicators for the financial benefit of the company. Your Responsibilities To proactively monitor accounts receivable (AR) +/or accounts payable (AP) ledgers, including implementing corrective actions where necessary. To actively follow up with customers + internal stakeholders. To collect + process payments + certificates from customers. To escalate issues on collection + payment challenges. To support with cash allocation, credit management + other administrative tasks. To review current processes, ensuring compliance + alignment with corporate + regional guidelines, sharing ideas for improvements as well as ensuring compliance. To share + transfer financial knowledge to respective business + functional units, providing support whenever required. To participate in discussions related to AR/AP issues, sharing regular updates with internal stakeholders. Your Skills And Experiences Minimum 3 - 5 years managerial or leadership role. Work experience of 10 to 15 years in freight forwarding or other industries. Experience in managing supplier and customers. Ability to lead a team and support colleagues as needed. Able to work onsite. Good Reasons to Join As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application. Show more Show less
Kuehne+Nagel is a glo Your Role You will be leading, directing + optimizing your local customer care team (CCL) to continuously provide customer excellence + sustainable growth across your scope of responsibility. Utilizing your strong forwarding + market knowledge, you will drive service improvement activities, to ensure customer satisfaction with our products, services + features. Customer care manager is responsible for above activities +responsible for Air freight P&L for the Branch. Your Responsibilities To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality, close collaboration with operational + commercial key stakeholders, along with air logistics management to optimize the customer experience. To own, monitor + drive all sales activities. To ensure best-in-class customer onboarding. To focus on continuous improvement of processes + controls ensuring complete + correct customer contact data, service data + changes in our systems including customer reporting for SME customers. To actively manage interfaces + the exchange of information, knowledge + data with your team + other stakeholders involved to ensure effective, efficient shipment management. To prioritize customer complaint management, ensuring a consistent delivery against the customer promise. To ensure close cooperation with the Operational Care Center (OCC) as well as the Revenue Care Center (RCC) to optimize the customer experience. To ensure delivery against all financial targets + strategic objectives of your CCL. Customer ownership and engagement, frequent calls, visits, M/QBRs - "feel the mood" of your customers. Commercial engagement - spot quotations and upselling of services and products. Customer implementation - CCL supports or leads. Service excellence - pro-active customer communication. Customer retention. Claims handling. Customer feedback management - listen to your customers. Your Skills And Experiences Minimum of 10 years of freight forwarding experience, in air logistics and customer handling. Good understanding of air freight operations and logistics processes. Ability to resolve issues and provide solutions to customers promptly. Good Reasons to Join As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application. Show more Show less
You will be part of our Information Technology (IT) team, contributing your leadership expertise and skills to drive operational excellence while providing a stable, reliable, and secure infrastructure environment Your Role To be the technical expert and project leader of medium to large projects within function area. To explore, recommend and adopt new technologies to benefit the organization. Ensures that infrastructure tasks required for a successful implementation of projects take place. This includes the implementation of a solution design which have been developed by Global IT Team. Your Responsibilities Understand the business requirements and design the complete network infrastructure (both Active & Passive) by themself. Basis the high-level requirements, do the Heatmapping for wireless network with zero blind spots. Establish pro-active monitoring mechanisms on servers and network, monitor performance bottlenecks, e.g. hardware / bandwidth resources and to lead discussions with regional IT team or external vendors for solutions. Coordinate with 3rd Party vendors to define the scope of work. Monitor and Manage the IT service provider to ensure that agreed service levels are reached. Documentation of Infrastructure design, network layout and IT Asset inventory (pre & post) stages of the projects. Responsible for the successful implementation of the project, that includes management of resources, deadlines, budget and agreed deliverables. Ensure quality of implemented IT infrastructure and compliance as per company policies. Analyze and identify project risks and perform permanent risk management including timely communication to the relevant stakeholder. Upskill the other team members on the best practices. Your Skills And Experiences Hands-on experience as a project manager in IT infrastructure environments. Hands-on in setting up the WiFi, access points, SDWAN routers and Switches. Ability to work independently with minimal supervision. Good to have prior experience with Extreme & Aruba devices. Written and verbal communication, including technical writing skills in English. Good communication and collaboration capabilities, listening and negotiation skills are required. The ability to conduct cost/benefit analysis. Logical in approach towards things Good Reasons to Join Work for the number one freight forwarder in the world. Show more Show less
It's more than a job When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine. You will be part of our Integrated Logistics team, adding your leadership expertise + skills to the delivery of Customer + Operational Excellence. How you create impact You are responsible to head and manage LCC customer(s) operations whilst meeting customer's Key Performance Indicators (KPI) and productivity improvement; To ensure the smooth implementation of new business and deliverable of KPI's for respective project in LCC To manage the existing business within the LCC in a controlled commercial and operational environment To strive to continually improve the operational performance of the LCC through productivity improvement both to maximize gain share opportunities and to ensure customer excellence To work with the development and implementation teams to ensure that there is a structured plan for the introduction of new business To work with the business manager and the new clients to ensure that everyone involved in the business is aware of their responsibilities To Demonstrate the capabilities of the LCC to both internal and external visitors To always uphold the concept of the LCC as a showcase for what we do within IL What we would like you to bring A bachelor's degree in logistics, supply chain management, business administration, or a related field. Minimum 10 years of experience in logistics or supply chain management, preferably within the freight industry. At least 5 years of managerial experience. Oversee logistics projects and ensure timely delivery. Develop operational strategies to improve efficiency and meet business goals. What's in it for you As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application. Who we are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid. Show more Show less
You will be part of our Integrated Logistics team, adding your expertise + skills to the delivery of customer + operational excellence. Your Role Your primary objective is to deliver network optimization + consultancy projects for all regions, supporting the growth strategy for integrated logistics within the network engineering space. You will be working with internal + external stakeholders while focusing on the following key tasks: Your Responsibilities To develop a clear understanding of the needs + preferences of our customers along with internal stakeholders in relation to supply chain consulting services. To design complex network solutions. To promote our network engineering services to key clients + develop our supply chain consulting business. To undertake responsibility for critical phases of global scale supply chain consulting projects. To apply proven network engineering methodologies + approaches to supply chain design. To participate in meetings + workshops with internal + customer management teams. To understand customers’ project expectations in terms of scope, time + quality. To develop concrete project plans. Your Skills And Experiences Candidate must 3 to 5 working experiences in relevance to the role Should have a strong technical skills and experience Must have supply-chain modelling with modelling tool experience Preferred to have a warehouse environment hands-on experience Holding a degree in Supply chain or other related field. Show more Show less
It's more than a job When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine. You will be part of our Integrated Logistics team, adding your operations expertise + skills to the delivery of Customer + Operational Excellence using a continuous improvement mindset. How you create impact You are responsible to drive process standardization, automation and improvement. The role specifically focuses on improvement of new and existing processes within the Logistics Control Centre (LCC); Develop and drive strategies to increase operational productivity, using advanced analytical tools for Root Cause Analysis and issue discovery Understand the current operational landscape within KN IL and utilize lessons-learned to continuously improve future customer implementations Provide LCC Operations related input to FPOs and GPOs to drive harmonization, automation and development of standard logistic processes Support the definition and implementation of processes for customers or services and participate in operational process design and continuous improvement projects for LCCs Create and oversee business cases for any changes requiring investment and drive the approval process with LCC Management Compliance with the relevant GDP / GxP requirements and guidelines, customer quality standards and all internal regulations What we would like you to bring A bachelor's degree in logistics, supply chain management, business administration, or a related field. Minimum 7 - 8 years of experience in logistics or supply chain management, preferably within the freight industry. MUST be a Green Belt Six Sigma Certified or Black Belt Certified. Strong project management skills, process improvement expertise, and proficiency in logistics software and tools. Ability to identify issues and implement effective solutions to optimize logistics processes. What's in it for you As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application. Who we are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid. Show more Show less
You will be part of our Sales + Marketing team, adding your consultative selling expertise + skills to the delivery of business growth. Your Role Your primary objective will be to develop existing or new business by coordinating all business development actions + triggering opportunities within your specified vertical for larger accounts. You will do this by working with a variety of internal + external stakeholders. Your Responsibilities To directly manage Key Account(s), in accordance with agreed targets, goals + company guidelines, eliciting customer needs + selling our key products + services. To negotiate rates with customers in alignment with the business units (BU), ensuring rate sheets are documented + maintained as needed by the BU’s. To ensure compliance with our sales management processes + systems, ensuring correct + timely updates in our customer relationship system (CRM). To monitor monthly performance against set targets ensuring that immediate actions address deviations. To ensure that account plan(s) are in place based on internal processes + templates which are signed off by the respective sales manager. To effectively hand over + transition new business into operations to ensure that customer requirements + company's commitments are met. To conduct regular + structured review sessions with assigned customers including; process for continuous improvement + innovation, review of customer strategy + priorities to deliver operational excellence. Your Skills And Experiences Minimum of 15 years of experience in business development or sales, preferably within the freight forwarding industry. Experience in developing Large and national accounts, within various sectors. A proven track record of achieving sales targets and expanding market share in a competitive environment. Willingness to travel frequently for client meetings and industry events. Excellent communication and interpersonal skills to build relationships with clients and stakeholders. Good Reasons to Join As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application. Show more Show less
You will be part of our Contract Logistics team adding your leadership expertise + skills to the delivery of Operational Excellence. Your Role You will be responsible for the overall performance of an operational site in order to achieve all agreed financial + operational objectives. Your Responsibilities The activities needed to deliver these objectives include: To manage, plan, organize, staff, transport sub-contractors (and company fleet + drivers where applicable). To work closely with warehouse teams, ensuring efficient handover of products, daily transport planning, + reporting. To achieve your key performance indicators (KPI) in the areas of cost management, productivity, customer service + profit, safety + compliance in line with local legislation. To ensure your team(s) deliver against their customer, site + people key performance indicators (KPI). To drive all activities relating to customer on-boarding, retention + operational excellence; collaborating at a site level. To drive productivity via engagement activities to create new initiatives focusing on continuous improvement at all times, ensuring your operation meets or exceeds their productivity targets. To contribute information required for tenders/proposals to support closing of new business. Your Skills And Experiences A degree in Logistics, Supply Chain, or Business; certifications like CILT/CLTD are a plus. 8+ years of experience in transport/logistics, including 3+ years in a leadership role. Expertise in transport planning, cost control, and regulatory compliance. Experience in managing teams, subcontractors, and driving productivity improvements. Strong background in customer onboarding, retention, and business growth support. Proficiency in TMS, fleet tracking tools, and performance analysis. Good Reasons to Join Logistics is a people business and here at Kuehne + Nagel, we believe that genuine, lasting success is possible only through valuing our employees the way we value our customers. A company the size of Kuehne + Nagel is a land of endless opportunity. We offer opportunities where you can grow your expertise and shape processes and innovative solutions. Its strong market position lies in the sea logistics, air logistics, contract logistics and road logistics businesses, with a clear focus on high value-added segments such as IT-based integrated logistics solutions. Show more Show less
You will be part of our customer care team to add your expertise + skills to the delivery of customer excellence. Your Role You will be utilizing your product + trade knowledge to support business development + diversification to drive business growth. Your Responsibilities To take lead in monitoring + driving sales activities. To proactively identify + nurturing sales-qualified prospects through the pipeline to generate profitable + sustainable businesses. To conduct regular reviews of sales leads + customer portfolios with key stakeholders. To conduct market research on pricing + product competitiveness, ensure regular efforts alignment is being make with our pricing team. To provide CCL team the customer’s feedback + support on resolutions as required. To take the lead in onboarding + implementation of new customer, ensuring that standard operational procedures are update for handing over to our Customer Care Locations (CCL). To maintain + update relevant customer information on internal systems. To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality in close collaboration with the CCL. Your Skills And Experiences Minimum 5-6 years work experience in sales, particularly in the freight forwarding industry. Must have a strong local customer base and market intelligence. Strong customer service skills to build and maintain client relationships. Excellent communication, professional selling and problem-solving abilities. Ability to work well within a team and support colleagues as needed. Good Reasons to Join As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application. Show more Show less
You will be part of our Sales + Marketing team, adding your consultative selling expertise + skills to the delivery of business growth. Your Role Your primary objective will be to develop existing or new business by coordinating all business development actions + triggering opportunities within your specified vertical for larger accounts. You will do this by working with a variety of internal + external stakeholders. Your Responsibilities To directly manage Key Account(s), in accordance with agreed targets, goals + company guidelines, eliciting customer needs + selling our key products + services. To negotiate rates with customers in alignment with the business units (BU), ensuring rate sheets are documented + maintained as needed by the BU’s. To ensure compliance with our sales management processes + systems, ensuring correct + timely updates in our customer relationship system (CRM). To monitor monthly performance against set targets ensuring that immediate actions address deviations. To ensure that account plan(s) are in place based on internal processes + templates which are signed off by the respective sales manager. To effectively hand over + transition new business into operations to ensure that customer requirements + company's commitments are met. To conduct regular + structured review sessions with assigned customers including; process for continuous improvement + innovation, review of customer strategy + priorities to deliver operational excellence. Your Skills And Experiences Minimum of 15 years of experience in business development or sales, preferably within the freight forwarding industry. Experience in developing Large and national accounts, within various sectors. A proven track record of achieving sales targets and expanding market share in a competitive environment. Willingness to travel frequently for client meetings and industry events. Excellent communication and interpersonal skills to build relationships with clients and stakeholders. Good Reasons to Join As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application. Show more Show less
The IL Excellence Manager LSP Onboarding takes ownership of the onboarding of LSPs for new customers in Kuehne + Nagel Integrated Logistics. Your Role The Integrated Logistics Excellence Manager LSP Onboarding will be a member of the business field Integrated Logistics in Delhi, India. The IL Excellence Manager LSP Onboarding takes ownership of the onboarding of LSPs for new customers in Kuehne + Nagel Integrated Logistics. In his/her scope, the IL Excellence Manager LSP Onboarding will be responsible to ensure that all LSPs are properly onboarded into the agreed operations processes between KN IL and the customer, including connectivity between the LSP and KN IL for transport instruction provision and/or for shipment status provision. The IL Excellence Manager LSP Onboarding secures the adherence of LSPs to agreed SOPs and LSP operational performance in line with the agreed KPI targets during implementation. He/she develops a digital agenda with LSPs in terms of automation of operational process and real-time availability of shipment status information during onboarding. The position combines customer-/LSP-facing activities as well as internal stakeholder management. Your Responsibilities LSP Integration Manage the LSP integration process into the work stream of KN Integrated Logistics. Collect and prepare required LSP data for use in KN IL and customer systems. Run change management process with LSPs in roll-out of KN IL service portfolio. Lead LSP training and (EDI-) integration process. Promote digital agenda with LSPs in regards to accurate data provision, support of work process automation and technology enabled shipment status visibility. Business contingency plans (BCP) availability and emergency management during Hypercare Ensure business contingency plan is in place for customer’s business in alignment with customer and KNIL operations (e.g., back-up LSPs, routes, second LSP choice for critical lanes). Support of KN IL operations and customer in emergency situation resolution related to lack of LSP capacity, blocked shipments in transshipment ports, critical in-transit delays, customs clearance issues. Freight procurement management / support Strong customer focus, close collaboration with KNIL corporate procurement team. Consult customer on the best suitable rate card format for customer’s business / mode of transport during deployment. Leveraging on best KNIL practices, consult customer re. preparation, conducting and evaluation of transportation tenders. Utilize KN IL corporate procurement knowledge / resources / systems to drive value creation in freight procurement for customers. Setting up approach to spot procurement and supporting KNIL operational team in designing efficient and reliable spot procurement process. Market Intelligence Strong customer focus, close collaboration with KN IL corporate procurement team. Staying up-to-date in regards to current global / regional transportation market situation, capacity demand vs supply situation, transport rates / indexes trends. Providing market intelligence updates to customer leveraging on KN IL corporate information. GDP / GxP Compliance Compliance and realization of the pharma & healthcare standards of all activities in their full entity by considering the relevant GDP requirements and guidelines, customer demands and all internal regulations of the KN Wro organization. Adhere to, if applicable, KN Product standards such as KN Pharma Chain, KN Engine Chain etc. Compliance with required customer quality standards. Adhere to, if applicable, the WHO GDP guidelines (Technical report series) and EU guidelines latest versions. Your Skills And Experiences Minimum of 5 years with a strong track record in logistics operations. Solid understanding of the forwarding business with expertise in all modes of transport. Skilled in managing projects and stakeholders, including in virtual environments. Proven experience in cross-regional and global teamwork within a multinational setting. Ability to work autonomously, make sound decisions, and respond swiftly to solution implementation and customer needs. Willing to travel up to 30%. Good Reasons to Join As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application. Show more Show less
The Quality Specialist is a member of the KN Integrated Logistics Team and is responsible for the implementation and oversight of a quality management system in line with Pharma standards (GxP) to meet both internal and external customer specific requirements. Your Role The position will report to the Business Manager of KN Integrated Logistics, with close working relationships across the business including the Logistics Partner Management, Performance Management and Business Analytics. Your Responsibilities Responsible to establish procedures, quality standards and to monitor delivery against agreed targets by inspecting, recording, monitoring, controlling and reporting on all quality and business control matters. Achieve quality assurance operational objectives by monitoring and assigning day-to-day activities, identifying and addressing gaps and problems and providing regular feedback to customer and stakeholders regarding performance and issues. Ensure that a GxP quality system is implemented and maintained, according to the WHO GDP guidelines, latest version and the EU GDP guidelines, latest version. Ensure Good Document practices in regard to follow-up, store and archiving of GxP documentations. Pro- active information and follow- up of GDP changes and improvements. Act as a SPOC for the customer and LSPs for all quality related topics. Preparation and execution of regular customer/LSP meetings. Manage and monitor changes through Change Control Program. Compliance with required customer quality standards. Audits Organize and perform internal audits. Organize and perform external audits in line with customer requirements. Organize and participate in customer audits. Distribution of audit reports and induction of subsequent corrective action plans and follow up of the corrective plans Trainings Perform internal GxP trainings and permanently review and follow-up of training requirements. Document Management Support development and implementation of WI's and SOP's using an advanced knowledge of GxP's and industry standards. Ensure regular update in line with industry standards. Maintain Technical Quality Agreement (TQA). Non-Conformity Handling Approve, review, and follow-up of any deviations including but not limited to external logistical complaints with impact on product quality. Perform gap analysis and propose action plans to relevant stakeholders to close gaps with the aim to continually improve the performance of the NC handling and timeline. Report all NC and audit related deviations and ensure immediate action. Identify, implement and follow-up on CAPAs in close alignment with the LSP base and the customer. Assist in the development of pro-active strategies as preventive measures against potential future issues with systems or processes. Your Skills And Experiences Quality and/or regulatory experience in a pharmaceutical and/or distribution environment. Work experience of at least 3 - 5 years. Strong affinity with required customer quality standards. Ability to communicate and negotiate on all levels, both internal and external. Good communication skill in English and Hindi. Strong focus on customer + stakeholder relationships. Good Reasons to Join As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application. Show more Show less