Posted:3 weeks ago|
Platform:
On-site
Full Time
You will be part of our customer care team to add your expertise + skills to the delivery of customer excellence. Your Role You will be utilizing your product + trade knowledge to support business development + diversification to drive business growth. You will do this by working with a variety of internal + external stakeholders. Your Responsibilities To take lead in monitoring + driving sales activities. To proactively identify + nurturing sales-qualified prospects through the pipeline to generate profitable + sustainable businesses. To conduct regular reviews of sales leads + customer portfolios with key stakeholders. To conduct market research on pricing + product competitiveness, ensure regular efforts alignment is being make with our pricing team. To provide CCL team the customer’s feedback + support on resolutions as required. To take the lead in onboarding + implementation of new customer, ensuring that standard operational procedures are update for handing over to our Customer Care Locations (CCL). To maintain + update relevant customer information on internal systems. To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality in close collaboration with the CCL. Your Skills And Experiences Minimum 5 years work experience in sales, particularly in the freight forwarding industry. Must have a strong local customer base and market intelligence. Strong customer service skills to build and maintain client relationships. Excellent communication, professional selling and problem-solving abilities. Ability to work well within a team and support colleagues as needed. Good Reasons to Join As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application. Show more Show less
Kuehne+Nagel
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