302 Green Belt Jobs - Page 8

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of central Quality Deputy Manager role is to conduct quality audits and perform analytics in different areas as defined by central quality team, supporting the project teams in ensuring higher client satisfaction Do 1. Conduct process quality audits as per plan Conduct various process audits as per guidelines and SPOs defined in QMS Prepare findings from the report and share it with the account/ project leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes 2. Conduct analysis, report generation and process compliance in different areas like metrics office, CAG, Process Definition Ensure processes to be followed in Wipro in terms of all quality norms in the areas of project management and highlight potential risks Provide insights and process guidance to the projects as per the need Prepare timely dashboards, reports, insights and share with the central quality and delivery teams to ensure minimum client escalation From time to time highlight any critical escalations where the central quality team’s intervention is required in any BU project team Automate the report generations etc to ensure minimization of non-value added tasks, ensuring maximum utilization of existing platforms and their increased adoption Performance Parameter Quality Standards Timely generation of reports, dashboards, insights to the respective team Accuracy of the data Feedback from the project teams on the insights Quality of insights shared with the team Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Quality role- Operations Excellence Experience : 7 + yrs Key skills: ITIL Certification , Lean Six Sigma , Quality, Audit, QMS, Process Improvement. Location: Bangalore Should be able to Identify projects as per business needs and draft appropriate business case, problem statement and goal statement Drive GB projects and mentor GB team members for execution and completion of project Forecast benefits of GB projects in terms of HDS/SDS/CSAT, track the same thought the execution of project as well as post that and present the benefits as part of Control phase and closure of the project Understand the requirement of the standard Define processes as per standard requirement Define audit checklist Train resources on auditing as per audit checklist Identify gaps in implementation and device fixing of gaps Should be able to Identify new measurement parameters for processes to measure and improve on process performance Review with internal and external customers on data behavior and patterns Analyze audit reports and drive enhancements in process to make process fool-proof Review internal/external escalation to redefine audit control points Enhance on audit process to drive process compliance Conceptualize on new processes as per business requirement Conduct FMEA on process to ensure that control points are built in the process Enhance processes by make it more lean

Leading BPO in Chennai Hiring for Quality Manager Domestic Banking Process Must be a Manager Quality or tenured Deputy Manager On papers in a BPO in Domestic Banking process Over All Experience 8+ Years CTC UPTO 13LPA based on Last CTC & experience 6 Days Working LOCAL CANDIDATES PREFERED Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Role & responsibilities Act as a primary POC between the QA teams, OPS & clients. • Recommended responsibilities include but are not limited to the following: • Lead, manage, motivate, and mentor a team of Quality Analysts • Drive consistency to ensure the strong quality performance and alignment across all programs • Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program • Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads • Implement and drive the QA process and structure • Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders • Implement initiatives and projects to counteract any possible trends, drive business KPIs • Aggregate audit findings and analyses gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency • Analyses quality and performance trends to provide recommendations for program improvement • Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Should have good knowledge of FMEA identification and mitigation of vulnerabilities Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Job Description Position Manager - Quality & SE Incumbent Department Quality Function Quality, Service Excellence & Innovation Reporting to AVP - Quality, Service Excellence & Innovation Band 4 Location Gurgaon Team size (D/I) IC JOB SUMMARY Responsible for managing Quality for distribution channels, for driving Quality, Service Excellence & Innovation based projects and initiatives for home office and field teams. Key deliverable areas will be Project Delivery using Lean Six-Sigma, Design Thinking, Project Management, Process Excellence, Business Process Management, Training and building QDNA. KEY RESPONSIBILITIES Project Management and Delivery - Six Sigma Execute high impact strategic, transformational projects using suitable six-sigma methodology for Distribution Functions. Mentor Lean Six Sigma/Design BB/GB projects for improving process efficiency, revenue, cost save/avoidance. Facilitating change & stakeholder management as part of transformational programs and improvement projects Project management through robust governance, review structure and dash boarding to Sr. leadership, Sponsor, Champion and CFTs. Work with project teams for representing the function/organization in various external/internal Quality Competitions. Conduct internal/external benchmarking and in-sighting for best practice identification and replication Support business teams with Business Process Management (BPM) to improve process maturity index Quality Culture and Capability Building Building and measuring Quality - DNA through optimum trainings and other initiatives (Trainings include Yellow Belt, GB, BB, Basic Tools etc.) Reporting of Quality initiatives to Sr. management Support in last mile deployment of all Quality initiatives at functional level MEASURES OF SUCCESS Six Sigma project closures Business Impact achieved BPM task completion Driving QDNA at functional level Monthly governance and dash boarding KEY RELATIONSHIPS (Internal /External) Internal Business heads, Quality head, Cross functional teams, Quality team, Sellers External As applicable (End Customers, business partners) KEY COMPETENCIES/SKILLS Lean Six Sigma Design Thinking Innovation Tools Stakeholder Management Project management Change Management Analytical Thinking Statistical Skills Mini Tab Strong Communication/Presentation Skills Facilitation and interpersonal skills DESIRED QUALIFICATION AND EXPERIENCE Certified Black Belt / Green Belt experience is a good to have with know-how of Minitab tool/ >=1 BB/ GB project completed Exposure to Experience in design thinking, innovation other than DMAIC will be preferred. Graduate with 5+ years experience in driving improvement projects in BSFI, preferable with experience in the Insurance sector and in distribution functions. Job Description Position Manager - Quality & SE Incumbent Department Quality Function Quality, Service Excellence & Innovation Reporting to AVP - Quality, Service Excellence & Innovation Band 4 Location Gurgaon Team size (D/I) IC JOB SUMMARY Responsible for managing Quality for distribution channels, for driving Quality, Service Excellence & Innovation based projects and initiatives for home office and field teams. Key deliverable areas will be Project Delivery using Lean Six-Sigma, Design Thinking, Project Management, Process Excellence, Business Process Management, Training and building QDNA. KEY RESPONSIBILITIES Project Management and Delivery - Six Sigma Execute high impact strategic, transformational projects using suitable six-sigma methodology for Distribution Functions. Mentor Lean Six Sigma/Design BB/GB projects for improving process efficiency, revenue, cost save/avoidance. Facilitating change & stakeholder management as part of transformational programs and improvement projects Project management through robust governance, review structure and dash boarding to Sr. leadership, Sponsor, Champion and CFTs. Work with project teams for representing the function/organization in various external/internal Quality Competitions. Conduct internal/external benchmarking and in-sighting for best practice identification and replication Support business teams with Business Process Management (BPM) to improve process maturity index Quality Culture and Capability Building Building and measuring Quality - DNA through optimum trainings and other initiatives (Trainings include Yellow Belt, GB, BB, Basic Tools etc.) Reporting of Quality initiatives to Sr. management Support in last mile deployment of all Quality initiatives at functional level MEASURES OF SUCCESS Six Sigma project closures Business Impact achieved BPM task completion Driving QDNA at functional level Monthly governance and dash boarding KEY RELATIONSHIPS (Internal /External) Internal Business heads, Quality head, Cross functional teams, Quality team, Sellers External As applicable (End Customers, business partners) KEY COMPETENCIES/SKILLS Lean Six Sigma Design Thinking Innovation Tools Stakeholder Management Project management Change Management Analytical Thinking Statistical Skills Mini Tab Strong Communication/Presentation Skills Facilitation and interpersonal skills DESIRED QUALIFICATION AND EXPERIENCE Certified Black Belt / Green Belt experience is a good to have with know-how of Minitab tool/ >=1 BB/ GB project completed Exposure to Experience in design thinking, innovation other than DMAIC will be preferred. Graduate with 5+ years experience in driving improvement projects in BSFI, preferable with experience in the Insurance sector and in distribution functions.

Job Description Service Customer Experience and Quality Leader Service Customer Experience and Quality leader ensures that Customer Experience and the highest quality standards are driving services End to End processes and delivery actions all along business cycle. He/She acts with the following priorities: Be the voice of the customer in every step of the Services Business cycle Drive Complaint Management: Business Risk Escalation, Offer Safety Incidents, Customer Major Issue Lead Continuous improvement transformation Essential Responsibilities : Represent the voice of customer and drive the customer centricity within the Services Leads CSQ project / initiative for his/her ZONE/Cluster. Interact regularly with customers to better understand their expectations, concerns and secure implementation of action and close the loop with customer with a measurement his satisfaction Influence the decision process of his/her entity to always take into account the voice of the customers Care for VIP as Global Strategic Account located in their Zone Run CS&Q related processes (Issue to Prevention, Customer Satisfaction & Loyalty Development) Alert the management on issues. Take decision having an impact on customer satisfaction (Safety Alert, Business Risk, FSB etc.) Drive the Quality Strategy of their entity in accordance with the Global Quality Strategy Challenge the involved entities to improve customer satisfaction and achieve quality goals Drive the relevant quality programs and methods (8D, Lean 6 sigma, etc.) to ensure continuous improvement Consolidate all Non-Quality Costs and drive improvement actions Network continuously with Global CS&Q team to ensure Zone needs are understood and considered Main interactions: Service VP, Sales, Customers, Back Office Coordinators, Service Representative & Sub Contractors, Country Quality Team, H&S, Global Services, Global CSQ Teams Candidate profile: PERSONAL COMPETENCIES Leadership skills to maintain a diverse team engaged and focused on the project objectives Ability to execute on challenging time constraints, prioritize, and manage indirect resources in a matrix organization Ability to get things done through influence, breaking resistance to change Ability to collaborate across multiple businesses, geographies, and functions. Collaboration skills is a much-needed skill for this role. Strong business acumen, focused on results Excellent communication skills Process oriented Customer Oriented mindset Candidate profile: QUALIFICATIONS AND EXPERIENCE Education: Graduate degree / Masters Green

Ecolab is seeking a Lead Business Process Automation Analyst within the companys Global Business Services to support and deliver key initiatives providing project intake, planning, and identification of scalable global tools to address process challenges while enhancing workflow and automation efficiencies. ** Location: The position is based in our office in Pune. Shift: UK Shift, 12 to 9pm Work Situation: Hybrid, in office 3 days a week Business Analyst Main Responsibilities: Manage project intake and prioritization of requests Provides coaching and support to other team members Responsible for project management activities and ensuring successful delivery from identification through deployment Drive project delivery from identification through deployment Responsible for driving projects of higher complexity and scope Responsible for driving process design, business requirement definition, design reviews, testing, training support and user adoption Collaborate with business and process improvement teams to evaluate automation opportunities Engage in Vendor and technology selection RFP/RFI Facilitate process reviews to identify automation opportunities and requirements Partner with Ecolab Digital teams to evaluate appropriate technology to solve process challenges Provide analytical and AI / OCR model training and testing support Provide process governance while maintaining strong deployment and/or onboarding controls Monitor solutions to ensure they maintain benefits and efficiencies Keep stakeholders updated regularly, communicate risks, and gather feedback Minimum Qualifications: Bachelor s degree with minimum 8 years of professional experience; or advanced degree with minimum 6 years experience Formal project management experience or proven skills, preferably in Finance or Business Services Excellent English written and verbal communication skills Excellent interpersonal skills and ability to partner across teams and levels within the organization Experience with one or more automation platforms such as ServiceNow Preferred Qualifications: Advanced degree preferred Relevant experience in Finance or Business Services processes Green Belt/Black Belt/PMBOK/Scrum/Agile trained and certified Strong interpersonal skills with demonstrated skills to influence decision makers and motivate team members Self-driven, outcomes-oriented performer Proven success initiating change and ability to communicate and influence at all levels of the organization Strong analytical skills Proficient in Excel and PowerPoint Fluent in local language and capable in English Low-code development, various platforms

Ecolab is seeking a Business Process Automation/Analysis Manager within the companys Global Business Services, responsible for executing short to long-term projects focused on leveraging various technology solutions to address critical business needs while driving end-to-end process efficiencies. The Business Process Analyst Manager will be responsible for leading a team of Business Analysts and accountable for successful delivery of scalable technology solutions while gaining approval and/or support for best alternatives from key stakeholders throughout the organization. Location: The position is based in our office in Pune. Shift: UK Shift, 12 to 9pm Work Situation: Hybrid, in office 3 days a week What You Will Do: Manages and supports team of Business Analysts Responsible for project portfolio and successful delivery of all prioritized projects Identifies organizational barriers; works with Global Capability Owners and Delivery Leads, Service Excellence COE, Digital resources, respective functional managers, and/or Process Leaders to recommend and implement solutions Assesses and critiques resources for projects. Participates in project selection and prioritization process, determines benefits, recommends resources/team members Coordinate activities and project evaluations to support Global End-to-End Process and Technology Council meeting Responsible for timely project results, tracks improvements, ensures control, and maintains accountability Coaches and mentors operational teams in project management and business analysis (as needed) Seeks out and quantifies process and technology driven improvement opportunities Assesses and identifies risk to fulfill the defined objectives Organizes, plans, reviews, and communicates status of projects managed within portfolio to leaders and stakeholders Trains and mentors project team members in project management methodologies Responsible for driving adoption and ongoing monitoring of solutions to ensure they maintain delivered benefits and efficiencies Networks with internal/external resources to bring best practices to the projects/organization Models operational excellence, visibly demonstrating leadership/change management behaviors Minimum Qualifications: Bachelor s degree with minimum 8-10 years of professional experience; or advanced degree with minimum 4-6 years experience Ability to communicate well and translate between business processes and technology requirements and teams Formal project management experience or proven skills, preferably in Technology, Finance or Business Services Strong interpersonal skills with demonstrated skills to influence decision makers and motivate team members Proven success initiating change and ability to communicate and influence at all levels of the organization Excellent English written and verbal communication skills Experience with one or more automation platforms such as ServiceNow Preferred Qualifications: Advanced degree preferred Relevant experience in Technology, Finance or Business Services processes Green Belt/Black Belt/PMBOK/Scrum/Agile trained and certified Self-driven, outcomes-oriented performer Strong analytical skills Excellent verbal and written communication skills Proficient in Excel and PowerPoint Fluent in local language and capable in English Low-code development, various platforms

he Quality Manager for the International BPO division is responsible for overseeing the quality assurance processes and ensuring that all customer interactions meet the highest standards of excellence. This role involves developing quality management strategies, monitoring performance metrics, and leading continuous improvement initiatives to enhance customer satisfaction and operational efficiency. Key Responsibilities: Quality Assurance Strategy: Develop and implement a comprehensive quality management strategy tailored to the International BPO division, ensuring alignment with organizational goals and customer expectations. Performance Monitoring: Establish and monitor key performance indicators (KPIs) and quality metrics. Conduct regular audits and assessments to ensure adherence to quality standards. Process Improvement: Identify and implement process improvement initiatives to enhance the quality and efficiency of customer interactions and operational procedures. Training and Development: Design and deliver training programs to ensure that team members are well-versed in quality standards and equipped to deliver exceptional service. Customer Feedback Management: Collect, analyze, and act on customer feedback to identify trends, issues, and opportunities for improvement. Develop and execute action plans to address any areas of concern. Reporting and Documentation: Prepare detailed reports on quality performance, including key findings and recommendations. Maintain accurate and comprehensive documentation of quality activities and initiatives. Collaboration: Work closely with other departments, including Operations, Customer Service, and Training, to ensure a cohesive approach to quality management. Technology Utilization: Utilize quality management tools and software to enhance monitoring, reporting, and continuous improvement efforts. Skills: Strong knowledge of quality management principles and best practices. Excellent analytical and problem-solving abilities. Proficiency in quality management tools and software. Strong communication and interpersonal skills. Ability to lead and motivate a team. Strong organizational and project management skills. Ability to work collaboratively with cross-functional teams. Detail-oriented and highly organized. Proactive and able to take initiative. Strong ethical standards and integrity. Ability to work in a fast-paced and dynamic environment.

So what does a Senior Quality Manager do? Think of yourself as a champion for operational excellence. A proponent of your program's achievement of performance objectives. An advocate of consistency and quality in all interactions and transactions. The tasks you tackle raise the bar for our quality operations to produce ridiculously impressive outcomes. You will monitor program metrics, provide insights and analysis, and offer recommendations. You will also help manage the implementation of improvement efforts on services and processes. Additionally, you will ensure that quality is always met by leading quality audits and reporting its findings. You will propose new systems and policies for continuous improvement, too. Your contributions will help ensure that our operations exceed expectations. With your work, our program metrics and service level requirements for quality are consistently met. Consider yourself a consultant to stakeholders, a mentor and guide to your teams, and the owner of quality delivery for the aligned teams. Responsibilities: Ensure that all quality processes are set up as per TaskUs Quality model Own the deployment of quality strategy (both internal and client enforced) within aligned teams Establish process, procedures and work roles; assist in SOP writing Liaise with the Business Intelligence and Data Science (BIDS) team to build automated reports and dashboards for quality and operational performance metrics Ensure delivery of quality KPIs for the aligned campaigns/LoBs Monitor day-to-day activities and achievements of the Quality teams Oversee staying in line with contractual spans and auditing requirements Provide actionable insights to clients and operations based on audit observations Drive and manage improvement initiatives based on RCA or client's requests toward metrics, new processes, or people's opportunities Identify opportunities for improvement and help develop impactful and measurable action plans to address these Ensure quality dashboards are published in a timely manner Deploy quality strategy for the aligned span Ensure adherence to quality processes across the board Work with the quality leadership on functional projects Work with Training and Operations to identify training needs Manage quality knowledge of aligned teams with focus on their skill development Perform career coaching for the quality team to prepare them for the next level Understand customer needs and requirements to develop effective quality control processes Collaborate with cross-functional teams on driving quality improvement projects Interface with clients for quality reviews, needs, updates, and ideation Interface with internal stakeholders for quality reviews. Also, attend the reviews for other functions and ensure alignment of objectives Tell the story of why quality matters, build consensus, and inspire others to move fast on fixing problems Manage performance and appraisal of aligned Quality supervisors Review and maintain budgets and aid the director in the development and maintenance of a quality plan and standard operating procedures (SOPs) Technical skills and qualifications: Industry-recognized quality certifications (Six Sigma, Lean, COPC, PMP, etc) essential Well-versed with structured problem-solving techniques Ability to analyze data and arrive at actionable insights Strong practical experience with Excel (PivotTable, Charts, Statistical functions), PowerPoint, and Google Sheets BPO background required Experience in managing transition/deployment/improvement projects preferred Familiar with the application of quality tools to analyze data Statistical aptitude Excellent communication and presentation skills Experience in managing quality control/quality analysis organization or leading cross-functional quality improvement projects and teams 5+ years of demonstrated management ability across diverse functions (direct reports, cross-functional relationships, third party vendors. etc.) Soft skills: English fluency no less than high B2, preferred C1 Ability to collaborate with cross-functional teams across geographies Able to present confidently in meetings Logical thinker Great people management skills with the ability to drive the team to deliver excellence Great conflict management skills Highly customer centric and has intuitive understanding of customer/client needs Attention to detail Good interpersonal skills Ability to clearly articulate thoughts Personality traits: Assertiveness and passionate commitment to achieving results Problem solver Diligent Highly conscientious and attaches high value to integrity

he Quality Manager for the International BPO division is responsible for overseeing the quality assurance processes and ensuring that all customer interactions meet the highest standards of excellence. This role involves developing quality management strategies, monitoring performance metrics, and leading continuous improvement initiatives to enhance customer satisfaction and operational efficiency. Key Responsibilities: Quality Assurance Strategy: Develop and implement a comprehensive quality management strategy tailored to the International BPO division, ensuring alignment with organizational goals and customer expectations. Performance Monitoring: Establish and monitor key performance indicators (KPIs) and quality metrics. Conduct regular audits and assessments to ensure adherence to quality standards. Process Improvement: Identify and implement process improvement initiatives to enhance the quality and efficiency of customer interactions and operational procedures. Training and Development: Design and deliver training programs to ensure that team members are well-versed in quality standards and equipped to deliver exceptional service. Customer Feedback Management: Collect, analyze, and act on customer feedback to identify trends, issues, and opportunities for improvement. Develop and execute action plans to address any areas of concern. Reporting and Documentation: Prepare detailed reports on quality performance, including key findings and recommendations. Maintain accurate and comprehensive documentation of quality activities and initiatives. Collaboration: Work closely with other departments, including Operations, Customer Service, and Training, to ensure a cohesive approach to quality management. Technology Utilization: Utilize quality management tools and software to enhance monitoring, reporting, and continuous improvement efforts. Skills: Strong knowledge of quality management principles and best practices. Excellent analytical and problem-solving abilities. Proficiency in quality management tools and software. Strong communication and interpersonal skills. Ability to lead and motivate a team. Strong organizational and project management skills. Ability to work collaboratively with cross-functional teams. Personal Attributes: Detail-oriented and highly organized. Proactive and able to take initiative. Strong ethical standards and integrity. Ability to work in a fast-paced and dynamic environment.

So what does a Quality Manager really do? Think of yourself as a champion for operational excellence. You will closely monitor program metrics, provide insights and analysis, offer recommendations, and help manage the implementation of service and process improvement programs and efforts. Your contribution will help ensure program metrics and service level requirements for quality are met consistently. You will also take the lead in conducting quality audits, report on findings, and propose new systems and policies for continuous improvement. Consider yourself a consultant to stakeholders, a mentor and guide to Teams, and an important asset to our passionate pursuit for quality. Imagine yourself going to work with one thing on your mind: you are responsible for your programs achievement of performance objectives, ensuring consistency and quality in all customer interactions. As you tackle new tasks for the day, you know that it will lead to one thing: raising the bar for our quality operations to produce ridiculously impressive outcomes. As a Quality Manager, you will leverage on your analytical skills to create a metric-driven determination of our successes. You will identify opportunities for improvement and help develop impactful and measurable action plans to address these. You must be highly motivated by the opportunity to effect change and bring these plans to fruition. So do you have what it takes to become a Quality Manager? Requirements: At least three (3) years of experience in quality management in a BPO environment Excellent communication and presentation skills Knowledgeable in performance data management and analysis We need someone with strategic capability, expert competency in problem solving, and a strong drive for results and excellence. Someone who can cultivate effective and productive business relationships to resolve outstanding quality issues in collaboration with other Quality Assurance leaders.

So what does a Quality Manager really do? Think of yourself as a champion for operational excellence. You will closely monitor program metrics, provide insights and analysis, offer recommendations, and help manage the implementation of service and process improvement programs and efforts. Your contribution will help ensure program metrics and service level requirements for quality are met consistently. You will also take the lead in conducting quality audits, report on findings, and propose new systems and policies for continuous improvement. Consider yourself a consultant to stakeholders, a mentor and guide to Teams, and an important asset to our passionate pursuit for quality. Imagine yourself going to work with one thing on your mind: you are responsible for your programs achievement of performance objectives, ensuring consistency and quality in all customer interactions. As you tackle new tasks for the day, you know that it will lead to one thing: raising the bar for our quality operations to produce ridiculously impressive outcomes. As a Quality Manager, you will leverage on your analytical skills to create a metric-driven determination of our successes. You will identify opportunities for improvement and help develop impactful and measurable action plans to address these. You must be highly motivated by the opportunity to effect change and bring these plans to fruition. So do you have what it takes to become a Quality Manager? Requirements: At least three (3) years of experience in quality management in a BPO environment Excellent communication and presentation skills Knowledgeable in performance data management and analysis We need someone with strategic capability, expert competency in problem solving, and a strong drive for results and excellence. Someone who can cultivate effective and productive business relationships to resolve outstanding quality issues in collaboration with other Quality Assurance leaders.

Microland Limited is looking for Senior Lead - Operations Excellence to join our dynamic team and embark on a rewarding career journey Lead strategic projects to optimize operations Drive cross-functional alignment and process audits Mentor teams and ensure performance standards Deliver measurable outcomes and reporting

Essential Job Functions: Conduct quality control activities, including inspections and testing, to ensure product compliance with established standards. Assist in maintaining quality standards and documentation. Collaborate with cross-functional teams to implement corrective actions. Support the analysis of quality data. Provide assistance in the investigation of non-conformities. Maintain and update quality records and reports. Follow established quality assurance procedures and policies. Participate in internal quality audits and assessments. Basic Qualifications: Bachelors degree in a relevant field or equivalent combination of education and experience Typically, 3+ years of relevant work experience in industry, with a minimum of 1 year in a similar role Proven experience in security, risk, and compliance Proficiencies in quality assurance and risk management Continuous learner that stays abreast with industry knowledge and technology Other Qualifications: Advanced degree in a relevant field a plus Professional certifications in quality management or related areas, such as Six Sigma Black Belt, Green Belt, or Certified Quality Manager (CQM) a plus

The Procurement Process Architect is responsible for the identification and enablement of all process related activities for the Procurement Cognitive Process Team. The Procurement Process Architect may individually execute or lead a team of process subject matter experts to execute process activities. * Develop a Transformation Roadmap identifying potential quick hit, mid term and long term initiatives designed to help the client evolve into a desired future state. Initiatives include process and technology components * Reviewing a clients current state processes, procedures, practices, and policies * Completing a Process Maturity Assessment of clients current state * Providing policy guidance in an outsourced environment * Developing materials for and conducting a Process workshop based on Design Thinking principles * Identifying and creating a list of potential Robotic Process Automation (RPA) and other transformational opportunities * Identify opportunities for process enhancement through RPA. Work collaboratively with client, Automation Process Consultant IBM delivery lead to prioritize initiatives and obtain agreement on initiatives to pursue and timelines for implementation * Assembling and leading subject matter experts to assess feasibility of the agreed opportunities * Providing process expertise and best practices input through all phases of Transition * Researching, identifying, documenting, and training internal IBM team about transformational opportunities and initiatives * Supporting sales events as needed * Constructing process and procedure hierarchy comprised of a list of documentation (Desk Top Procedures) required covering all in scope services and, at a minimum, satisfying all IBM owned activities in the Statement of Work * Conduct Core Team Process Validation Workshop (See comment on the JD) * Support client in validating process design with broader business community * Draft Desktop procedures, review with Delivery Leadership and client and obtain required approvals. * Provide input to overall project plan and report status based on established cadence for both internal and external review. (If there are two roles this belongs on both) * Support Supplier Enablement activities on new or transformed purchasing platform. * Support Knowledge Transfer activities through a train-the-trainer approach and/or on site or remote Knowledge Cascade. * Facilitate discussions between delivery and TSL involving configuration of IBM-owned tools. * Support all levels of testing as required (unit, integration, UAT) * Offer additional support as required during hypercare period including DTP validation and updates, training reinforcement, and reporting. Required education Bachelor's Degree Required technical and professional expertise * Familiarity with Source to Procure processes is required; previous experience performing transformational activities, automation, and procurement operations is preferred * Experience with outsourcing engagements or similar client facing work is strongly preferred * Experience managing small to medium scope projects in an agile environment with multiple priorities * Experience with system design and implementation is strongly preferred * Knowledge of IBMs IPS offering, procurement process, and the general IBM Procurement process is desirable * In-depth understanding of transformation initiatives including Robotics, Cognitive Analytics, and Design Thinking * Understanding of working with workflow portals such as ServiceNow * Ability to travel, both domestically and internationally, up to 75% is required * Proficiency in MS Office and MS Visio is required; MS Project and IBM BlueWorks Live is preferred Preferred technical and professional experience * 6 Sigma Green Belt Certification is preferred * Strong communication/soft skills are required

About Us : VitalEdge is a leading organization in the technology industry, dedicated to delivering innovative solutions and exceptional service to our clients. We foster a culture of innovation, collaboration, and professional growth, making us a great place to work. Our company has been recognized for its excellence in technology and customer service, and we are committed to maintaining a diverse and inclusive workplace. Job Summary : The Director Corporate IT at VitalEdge will lead our organizations Corporate IT infrastructure, support operations, end user services and implementation of Corporate IT specific security initiatives. This role demands a proactive leader with extensive experience in managing end-user support, office IT operations, vendor relationships, and policy development and governance. The ideal candidate will ensure seamless IT services, drive upgrades and innovation, and lead a high-performing team aligned with ITIL and Six Sigma standards. If selected, you will be expected to establish end-user policies and performance benchmarks for your team. The candidate will require a focus on building a high-performance team and delivering World Class End User Experience Modern Workplace with Microsoft 365 Deliver A Value Driven Connected Business Application & Operations Support Eco System Robust & Scalable Core Corporate Infrastructure Trusted Corporate Domains & Governance Develop VitalEdge Business Continuity Plan Key Responsibilities : Deliver User-Centric Design : Design every IT touchpoint with empathy and usability at the core. Deliver Cloud-First, Secure-Always Embrace modern architectures and secure-by-design practices. Deliver Data-Driven Decisions Leverage analytics and telemetry to continuously improve IT services. Deliver Business Alignment Act as a strategic partner, not just a service provider. Demonstrate strategic thinking, cross functional leadership, innovative mindset, be able to develop operating models, own a budget, and be able to deliver optimal tangible value. Lead and manage Corporate IT Infrastructure, including office network, laptops, printers, desktop systems, and overall tech ecosystem across locations. Own and optimize end-user IT operations, including 24/7 support channels (call, chat) for hardware, software, and configuration-related issues. Oversee employee tech support (laptop/desktop troubleshooting, printer services, IT configuration) ensuring smooth issue resolution and high customer satisfaction. Define, implement, and regularly upgrade IT policies, including security standards, inventory lifecycle, asset rotation (old vs. new), and infra upgrades. Ensure compliance with ITIL standards and process matrices; drive process maturity using Six Sigma methodologies to reduce downtime and enhance service quality. Monitor, report, and act on monthly IT performance metrics, service delivery benchmarks, and audit findings. Manage vendor relationships for hardware, software, and managed services; enforce SLA adherence and negotiate for cost-effective solutions. Lead the planning and execution of infrastructure upgrades and ensure alignment with business continuity and scalability goals. Oversee IT budgeting, strategic planning, and roadmap development to support business growth and efficiency. Provide leadership to a team of IT managers and support specialists, drive talent development, mentoring, and succession planning. Collaborate cross-functionally with business leaders to align IT operations with company objectives and evolving tech needs. Ensure cybersecurity compliance, risk mitigation, and regulatory adherence across all Corporate IT systems and processes. Qualifications : 10 15 years of progressive experience in IT, with at least 5+ years in leadership roles. Proven experience leading enterprise-wide IT operations in a mid-sized organization (e.g., $100M $500M range). Hands-on leadership in: Infrastructure & Operations (networking, cloud, cybersecurity) Business Applications (ERP, CRM, HRIS, etc.) Data Management/BI IT Governance & Compliance Experience managing global or distributed teams is a plus, especially if your company is geographically spread out Familiarity with hybrid cloud environments (Azure/AWS + on-prem). Understanding of enterprise systems (e.g., Infor, SAP, Oracle, Microsoft Dynamics). Strong grasp of cybersecurity frameworks (NIST, ISO 27001). Knowledge of modern workplace tools (e.g., Microsoft 365, collaboration platforms). Experience with ITIL, DevOps, and Agile practices is beneficial. Strong business acumen and ability to align IT with corporate strategy. Excellent stakeholder management, especially with Finance, HR, Operations, and Sales. Demonstrated ability to build and mentor high-performing teams. Effective communicator with board-level presence. Strong vendor management and negotiation experience. Preferred Certifications PMP or Prince2 ITIL Foundation or higher CISSP, CISM, or similar for security-oriented leaders AWS/Azure certifications for cloud fluency Strong understanding and practical application of ITIL frameworks (certification will be added on advantage). Working knowledge of Six Sigma methodologies (Green Belt or higher will be added on advantage) for process improvement and service excellence. Experience with security policy management, risk mitigation, and compliance frameworks. Demonstrated capability in vendor management, SLA governance, and driving KPI-based performance tracking. High ownership mindset, capable of leading 24/7 operations, handling escalations, and driving operational continuity. Excellent analytical, reporting, and strategic planning skills; experience in IT budgeting and digital transformation initiatives. Strong stakeholder communication, collaboration, and crisis management abilities across cross-functional teams. Bachelor s degree in computer science, Information Systems, Engineering, or related field. MBA or Master s in IT Management, Business Administration, or similar is a strong plus, especially if the role is business-facing.

Quality process excellence( PEX)- AM/DM - Navi Mumbai Six Sigma Green Belt OR Black Belt certification Graduate in any stream Analytics Good knowledge of MS Office Descent knowledge of statistical tools Drive the Six Sigma culture and initiative across the organization with commitment, passion and persistence Ensure Positive contribution to the companys Gross margins and Operating margins. Lead/ participate in Six Sigma and Lean projects. Identify and Mentor Six Sigma and Lean projects Mentor Green Belt Trainees Participate in consulting assignments Internally and at Client site Support/ Enable change management ensuing from the projects Value stream Mapping/ Process mapping Follow up on action items Recommend new/ improvements to delivery models Identify and ensure implementation automation projects, process improvements and cost optimization opportunities. Support maintenance of World Class Delivery standards Support Initiatives from CEOs office through CEO PMO Create reports for COO, Functional heads\Operational Heads and QPE. Monitor dashboards and issues for early warning signals and trends. Support for RFP, RFI, Sales Collaterals. Six Sigma and other (ARM grid) trainings. Participate in various meetings as part of the profile Job Responsibilities : (Desired) Should have done projects for Green Belt and Black Belt Good Communication skills Good interpersonal skills Criteria : (Must have) Must have driven process improvement plans/continuous improvement in customer service domain. Should be aware of DMAIC & Hypothesis Testing Graduate Criteria : (Desired) Added advantage Mini Tab. Should be aware of 7 QC tools. Shifts timings: Flexible shifts Week Off : Saturday & Sunday Transport : NA

What your day-to-day will look like: Drive a high-performance culture across assigned teams and locations through a coaching framework that reinforces our performance programs. Work closely with program champions and Ops Leaders to ensure program methodologies are followed, trends are tracked, and issues are resolved. Work with program champions and Ops Leaders to review regular assessments to identify areas of improvement and work with Champions and Leads to implement required changes. Meet regularly with Ops teams to provide support and guidance over time. Engage with newly hired and promoted Team Leads and Managers to ensure a clear understanding of program requirements and how to drive behaviors within their teams. Work collaboratively with OGO (our central team) to ensure data integrity over time by ensuring established program behaviors continue, and governance is followed. Liaise with program delivery teams during and after planned deployments to ensure connection with the teams. Required Skills and Experience: 8-10 years of relevant work experience. Bachelors in a related field required; Masters preferred. Subject matter expertise on Lean tools. Experience in coaching and mentoring Operations Leaders at all levels. Evidence of problem-solving analytical mindset and comfort with business ambiguity. Exposure to working in diverse geographical and cultural environment. Experience with stakeholder management. Proficient in Microsoft office suite. Ability to manage work-related projects and timelines in a dynamic environment. Experience working across all levels within an organization. Desired or preferred experience and technical skills: Desired - Black / Green Belt. Experience in managing and leading teams. On-site Gurugram, HR

Experience 12 - 15 years in SCM domain areas of Sourcing & Procurement BPO/GBS service industry experience 8+ years in Quality and Process Excellence role Skills and Experience Required Experience in Building Quality Frameworks independently within Supply chain function and smooth implementation and adherence Knowledge of Quality Monitoring process and system Relevant experience in S2P in Lean and Digital Transformation, knowledgeable about tools and platforms used in S2P in mid-size to large Global clients Hands on experience on process diagnostic study, VSM, lean techniques, brainstorm solutions Good analytical skills to drive meaningful conversations using insights from data Preferred Certifications in Lean Six Sigma from Recognized Institutions Good knowledge in presentations, advanced MS-Office (excel etc.) Strong Communication and storytelling skills, should have experience in managing senior stakeholders (External & Internal) and be able to influence decisions Should have prior Team management experience Roles & Responsibilities Lead Quality Assurance and Process Excellence function, ensuring compliance with global regulatory standards Develop a robust Quality Control Framework and ensure implementation, adherence and effectiveness of audits conducted Institutionalize strong Governance Structure and operational mechanisms to embed quality and innovation as part of the BAU deliverables and ensure seamless operations De-Risk operations through deployment of Risk Control & Best Practice framework Manage CAPA processes and effectiveness of controls identified and implemented Ensure Quality sampling methodology is effective and Quality checks as per defined framework ensuring feedback and consequence management is in place Own and deliver on committed efficiency improvement in engagement through CI lever Independently lead high impact projects to deliver prioritized business outcome and value delivered Identify Digital led transformation opportunities and bring best practices from existing relationships in S2P Institute a reporting mechanism and strong governance for measurement and reporting Anticipate and highlight challenges for resolution to avoid disruption to operations and client business Client satisfaction/ dissatisfaction measurement & analysis through independent surveys. Mentor and build LSS DNA in the operations environment

Take the lead in transforming enterprise-wide program management by leveraging data visualization, financial insights, and cross-functional collaboration to drive strategic business outcomes. Your Future Employer A global leader in business process management and digital transformation. Responsibilities – Driving cross-functional program initiatives. Collaborating with senior stakeholders across verticals. Visualizing data and presenting insights using Power BI. Managing financial data and ensuring reporting accuracy. Analyzing process performance using BPM and Six Sigma methodologies. Requirements – Green Belt or Black Belt certification – Mandatory. PMP certification – Preferred. 6+ years of experience in enterprise program management. Strong communication and presentation skills. Financial acumen with understanding of P&L. What is in it for you? Exposure to executive-level stakeholder management. Hands-on work with data visualization tools. Career advancement through strategic project leadership. Reach us – If you think this role is aligned with your career, kindly write me an email along with your updated CV on abhishek.pushkar@crescendogroup.in for a confidential discussion on the role. Disclaimer – Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging, memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Note – We receive a lot of applications on a daily basis, so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated. Scammers can misuse Crescendo Global’s name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert! Profile Keywords – Crescendo Global, Project management, Six Sigma, Green Belt, Black Belt, PMP, PowerBI, process improvement, cost reduction, process re-engineering, operational excellence

Job Type Full Time Schedule – Night shift Education – Bachelor’s Degree Qualifications / Eligibility: Graduate in any discipline US Healthcare background with Experience into Revenue Cycle Management preferred with Payor side Trained / Certified Lean Six Sigma Green Belt Minimum 2 years in the team management role as Quality Team Leader / Asst Manager Working knowledge of 7 QC tools and FMEA / Risk assessment Roles and Responsibilities: Manage a team of minimum 10 Quality Analysts Enable business to deliver high quality and faster outcomes and maintain the quality SLAs. Adhere to quality framework and ensure timely completion of audits, reports, and analysis. Identify Lean Six Sigma / Continuous Improvement projects / Problem Solving Projects Drive Ideation to invite potential ideas for improvement. Help team achieve core deliverables (PKTs, Audits, Team Meetings, RCA, POA etc.) Drive internal and client calibrations. Maintain and present / discuss process and business performance dashboard with internal and external stakeholders including but not limited to senior management. Perform end-to-end business diagnostic analysis to dissect to identify potential risks, gaps, and areas of improvement. Work with cross functions (Operation, Training, and others) to make action plans and drive the same to achieve better results. Plan and coordinate for resource planning and QA framework execution Initiate and execute remediation plans resulting in better business performance. Key Skills: Effective Coaching and feedback skills Ability to identify, analyze opportunities in RCM specific US Healthcare processes (End to End), propose improvement actions and execution Ability to analyze data / information and derive insights. Strong report management skills Extremely good in Excel, Power Point Skills in numerical and statistical analysis Good Communication

Leading BPO in Chennai Hiring for Quality & Manager Domestic Banking Process Must be a Manager Quality or tenured Deputy Manager On papers in a BPO in Domestic Banking process Over All Experience 8+ Years CTC UPTO 13LPA based on Last CTC & experience 6 Days Working Looking for LOCAL CANDIDATES Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Role & responsibilities Act as a primary POC between the QA teams, OPS & clients. • Recommended responsibilities include but are not limited to the following: • Lead, manage, motivate, and mentor a team of Quality Analysts • Drive consistency to ensure the strong quality performance and alignment across all programs • Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program • Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads • Implement and drive the QA process and structure • Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders • Implement initiatives and projects to counteract any possible trends, drive business KPIs • Aggregate audit findings and analyses gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency • Analyses quality and performance trends to provide recommendations for program improvement • Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Should have good knowledge of FMEA identification and mitigation of vulnerabilities Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Leading BPO in VIZAG Hiring for Quality Manager Domestic Process Must be a Manager Quality or tenured Deputy Manager On papers in a BPO in Domestic process Experience in Domestic Process is Mandatory Over All Experience 8+ Years CTC UPTO 13LPA based on Last CTC & experience 6 Days Working Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Role & responsibilities Act as a primary POC between the QA teams, OPS & clients. • Recommended responsibilities include but are not limited to the following: • Lead, manage, motivate, and mentor a team of Quality Analysts • Drive consistency to ensure the strong quality performance and alignment across all programs • Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program • Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads • Implement and drive the QA process and structure • Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders • Implement initiatives and projects to counteract any possible trends, drive business KPIs • Aggregate audit findings and analyses gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency • Analyses quality and performance trends to provide recommendations for program improvement • Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Should have good knowledge of FMEA identification and mitigation of vulnerabilities Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Job Title: Manager I, Quality Job Description . Role and key responsibilities: Develop and implement training programs for employees thru CNX & Client framework Work with various teams to identify training needs and develop training materials. Design and deliver training programs for new hires and existing employees. Monitor the effectiveness of training programs and make recommendations for improvements. Conduct regular training needs assessments and adjust training programs accordingly. Evaluate the effectiveness of quality assurance measures and make recommendations for improvements. Ensure that quality standards are met throughout the organization. Develop and implement policies and procedures to ensure compliance with industry regulations. Collaborate with senior leadership to identify strategic opportunities for training and quality initiatives. Analyze training and quality data to identify trends and make data-driven recommendations. Develop and maintain relationships with internal and external Stakeholders vendors to support training and quality initiatives. Ensure that all training and quality initiatives align with the organizations overall strategy and goals Key Skills and knowledge: Must be a Graduate At least 5-8 years of experience in training /Quality management. Excellent communication and presentation skills. Strong analytical and problem-solving skills. Knowledge of industry regulations and compliance requirements. Ability to work independently and as part of a team. Ability to manage multiple projects and priorities simultaneously. Proficiency in Microsoft Office and other training and quality management software/Tools People Management skills Ability to drive initiatives to closure Ability to deal with all levels of employees. Ability to provide leadership, direction and motivation to build high performing teams Excellent Communication skills Data Handling / data interpretation skills Should have understanding of Transition, which is spread between the Handover, Startup, Manage and Exit phases to be able to manage Transaction Quality functions effectively High level of maturity to handle people including but not limited to client, stake holders, peers etc. Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure. Detail oriented with Strong organizational and Presentation skills Trained /Certified in Green Belt Qualification: Graduation Disclaimer: - Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment , processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities Location: IND Visakhapatnam - Rednam Gardens, Stilt + 4 Language Requirements: Time Type: Full time2025-08-29

Job Title: Manager I, Quality Job Description . Role and Key Responsibilities: Drive continuous improvement for Transaction Quality and Delivery It s a 24*7 Backend - Document verification process which includes Classification of documents, extracting information and fraud assessments. Manage Call Quality & Client related KPI s. Evaluating the effectiveness of TQ interventions Strengthening Quality Management Processes / framework to improve quality delivery. Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet clients expectations Generate and implement out of the box ideas and Process improvement initiatives in the process. Drive Process control & Compliance in addition to managing the Audit requirements Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires Provide quality floor support, feedback, refresher Support the Quality and Compliance teams to perform various audits and follow-ups based on observations highlighted. Run FMEA and compliance audits and health check of the account Key skills & knowledge : People Management skills Ability to drive initiatives to closure Ability to deal with all levels of employees. Ability to provide leadership, direction and motivation to build high performing teams Excellent Communication skills Data Handling / data interpretation skills Should understand Transition, which is spread between the Handover, Startup, Manage and Exit phases to be able to manage Transaction Quality functions effectively High level of maturity to handle people including but not limited to client, stakeholders, peers etc. Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure. Detail oriented with Strong organizational and Presentation skills Trained /Certified in Green Belt Qualification: Graduation Disclaimer: - Location: IND Chennai - Fortune Towers Language Requirements: Time Type: Full time