We are seeking to hire a Team Lead to manage a team of Associates in Hyderabad who support the Practical Law product of Thomson Reuters. The Team Lead is responsible for guiding a team of Associates in managing production priorities across multiple workflows. This role requires a proactive leader who maintains quality standards, drives process efficiencies, and leads change within the organization.
About the Role :
- Lead and manage a team of Associates to ensure production priorities are met across all assigned workflows.
- Maintain and monitor quality standards to ensure consistent and high-quality output.
- The evaluation of AI and LLM models as needed, including experimentation, prompting, and evaluating results.
- Provide guidance and support across multiple workflows, ensuring team members have the resources and knowledge needed to succeed.
- Drive process efficiencies to improve productivity and reduce waste.
- Exhibit resilience to change and coach others to quickly adapt to new business models and strategies.
- Communicate proactively with management on functional matters, providing updates and insights as needed.
- Synthesize information from multiple areas to influence and provide guidance across adjacent workflows.
- Demonstrate independence and proficiency in troubleshooting and resolving highly complex issues.
- Serve as the "go-to" person or recognized process owner for management, offering expertise and leadership.
- Exhibit ongoing leadership skills within the group and organization, fostering a positive and collaborative work environment.
- Lead cross-departmental efforts and projects involving team members from multiple teams and various levels within the organization.
About You:
- Minimum Qualification: Bachelors degree in any discipline from a recognized university.
- 6+ Years of overall experience into operations management.
- 2-3 years of experience in a leadership role, preferably in a Editorial support management.
- Yellow/Green belt certification preferred but not mandatory.
- Expert at building budding teams, hiring, and scaling operations.
- Experience in setting up quality and production metrics and standards.
- Good working knowledge of internal TR tools and applications.
- Proven track record of maintaining high-quality standards and driving process improvements.
- Experience with using legal technology, AI, Generative AI.
- Excellent communication and interpersonal skills, with the ability to influence and guide others.
- Strong problem-solving skills with the ability to troubleshoot complex issues independently.
- Experience in leading cross-departmental projects and initiatives.
What s in it For You
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Hybrid Work Model: We ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
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Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
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Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
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Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial we'llbeing.
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Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
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Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
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Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
