Customer Support Executive Job Description Job brief Our expanding company is seeking fresh and experienced talents who aspire to excel as Customer Support Executives. We are looking for individuals who can play a pivotal role in enhancing customer satisfaction, thereby contributing to increased profitability and achieving both short-term and long-term organizational objectives. Following are the details of Recruitment: - Job Designation - Customer Support executive (VOICE/SEMI VOICE/NON-VOICE) Languages- English, Kannada, Hindi, Telugu, Tamil, and Malayalam. (Max 3 languages English Mandatory). Educational Qualification- Any Graduates, Graduation /Diploma mandatory. Shifts-Rotational Shifts. Work Location- Onsite Project (Includes Accommodation, food, visa and travelling expenditure). Only Candidates who can relocate to onsite. Salary CTC- As per market standards. Recruitment Criteria Male and Female candidates who's age is not more than 30. Immediate joining candidates are appreciated. Requirements - should either possess a valid passport or be willing to apply for one after the interview process. must have documentation confirming full double vaccination status. Fresher or Experience as Customer support Specialists or similar CS roles. Familiarity with our industry is a plus. Experience using Help Desk Software and remote support tools is a plus. Excellent communication and problem-solving skills. Roles and Responsibilities: Respond to Customer Queries in a timely and accurate way, via phone, email or chat, ensuring a positive customer experience. Identify customer needs and help customer use specific features effectively. Analyse and report product malfunctions (by conducting tests in various scenarios or impersonating users to replicate issues.). Update our internal database with information regarding technical issues and valuable discussions with customers. Monitor customer complaints on social media and proactively reach out to provide assistance and resolve issues. Share feature requests and effective workarounds with team members. Inform customers about new features and functionalities.• follow up with customers to ensure their technical issues are resolved. Gather customer feedback and share with our Product, Sales, and Marketing team. Assist in training junior Customer Support Representatives. Perks and Benefits: Work Visa & Insurance will be provided by the company. Accommodation, transportation, Food Allowance. Fixed Salary & Best in Industry Incentives & Commissions. Training in Bangalore with salary. Direct Recruitment & no recruitment fees. Monthly 1 sick & 1 casual leave. 15 days yearly leave with flight charges reimbursement. Tax free salary and Bonus. Website link : https://emergeitsolution.com/ Role & responsibilities Preferred candidate profile
Job Description: Manage a team of 15 plus associates. Client Interaction (emails and telephone) Create and maintain performance and productivity reports on a daily basis. Communicate and work with all support departments to ensure the availability of infrastructure. Ensure that the attrition levels are kept to a bare minimum. Ensure that the defined SLA"s are met for the process. Ensure that productivity numbers are tracked on a daily, weekly, and monthly basis and identify. associates who are not meeting these numbers. Come up with training programs to ensure that the gaps are met on the productivity and quality levels. Key Responsibilities areas (KRA"s): Responsible for overall and individual Team Productivity improvement on a monthly basis using the previous months productivity numbers as a benchmark for excelling in the coming month. Responsible for overall and individual Team Quality output improvement based on the internalbenchmarks and SLA"s agreed with the client for each process. Responsible for Talent retention - Attrition as per the norms specified by the division. Responsible for Quality of review improvement and certified by the client based on weekly review calls. Responsible for Team Motivation to hand Role & responsibilities Preferred candidate profile
Customer Support Executive Job Description Job brief Our expanding company is seeking fresh and experienced talents who aspire to excel as Customer Support Executives. We are looking for individuals who can play a pivotal role in enhancing customer satisfaction, thereby contributing to increased profitability and achieving both short-term and long-term organizational objectives. Following are the details of Recruitment: - Job Designation - Customer Support executive (VOICE/SEMI VOICE/NON-VOICE) Languages- English, Kannada, Hindi, Telugu, Tamil, and Malayalam. (Max 3 languages English Mandatory). Educational Qualification- Any Graduates, Graduation /Diploma mandatory. Shifts-Rotational Shifts. Work Location- Onsite Project (Includes Accommodation, food, visa and travelling expenditure). Only Candidates who can relocate to Dubai. Salary CTC- As per market standards. Recruitment Criteria Male and Female candidates who's age is not more than 30. Immediate joining candidates are appreciated. Requirements - should either possess a valid passport or be willing to apply for one after the interview process. must have documentation confirming full double vaccination status. Fresher or Experience as Customer support Specialists or similar CS roles. Familiarity with our industry is a plus. Experience using Help Desk Software and remote support tools is a plus. Excellent communication and problem-solving skills. Roles and Responsibilities: Respond to Customer Queries in a timely and accurate way, via phone, email or chat, ensuring a positive customer experience. Identify customer needs and help customer use specific features effectively. Analyse and report product malfunctions (by conducting tests in various scenarios or impersonating users to replicate issues.). Update our internal database with information regarding technical issues and valuable discussions with customers. Monitor customer complaints on social media and proactively reach out to provide assistance and resolve issues. Share feature requests and effective workarounds with team members. Inform customers about new features and functionalities.• follow up with customers to ensure their technical issues are resolved. Gather customer feedback and share with our Product, Sales, and Marketing team. Assist in training junior Customer Support Representatives. Perks and Benefits: Work Visa & Insurance will be provided by the company. Accommodation, transportation, Food Allowance. Fixed Salary & Best in Industry Incentives & Commissions. Training in Bangalore with salary. Direct Recruitment & no recruitment fees. Monthly 1 sick & 1 casual leave. 15 days yearly leave with flight charges reimbursement. Tax free salary in UAE and Bonus. Website link : https://emergeitsolution.com/
Roles and Responsibilities Provide administrative support to the office team, ensuring smooth day-to-day operations. Manage petty cash transactions and maintain accurate records. Perform clerical tasks such as data entry, filing, and document management. Assist with housekeeping and facility management activities to maintain a clean and organized work environment. Coordinate with other departments to ensure seamless communication and collaboration.
Customer Support Executive Job Description Job brief Our expanding company is seeking fresh and experienced talents who aspire to excel as Customer Support Executives. We are looking for individuals who can play a pivotal role in enhancing customer satisfaction, thereby contributing to increased profitability and achieving both short-term and long-term organizational objectives. Following are the details of Recruitment: - Job Designation - Customer Support executive (VOICE/SEMI VOICE/NON-VOICE) Languages- English, Kannada, Hindi, Telugu, Tamil, and Malayalam. (Max 3 languages English Mandatory). Educational Qualification- Any Graduates, Graduation /Diploma mandatory. Shifts-Rotational Shifts. Work Location- Onsite Project (Includes Accommodation, food, visa and travelling expenditure). Only Candidates who can relocate to Dubai. Salary CTC- As per market standards. Recruitment Criteria Male and Female candidates who's age is not more than 30. Immediate joining candidates are appreciated. Requirements - should either possess a valid passport or be willing to apply for one after the interview process. must have documentation confirming full double vaccination status. Fresher or Experience as Customer support Specialists or similar CS roles. Familiarity with our industry is a plus. Experience using Help Desk Software and remote support tools is a plus. Excellent communication and problem-solving skills. Roles and Responsibilities: Respond to Customer Queries in a timely and accurate way, via phone, email or chat, ensuring a positive customer experience. Identify customer needs and help customer use specific features effectively. Analyse and report product malfunctions (by conducting tests in various scenarios or impersonating users to replicate issues.). Update our internal database with information regarding technical issues and valuable discussions with customers. Monitor customer complaints on social media and proactively reach out to provide assistance and resolve issues. Share feature requests and effective workarounds with team members. Inform customers about new features and functionalities.• follow up with customers to ensure their technical issues are resolved. Gather customer feedback and share with our Product, Sales, and Marketing team. Assist in training junior Customer Support Representatives. Perks and Benefits: Work Visa & Insurance will be provided by the company. Accommodation, transportation, Food Allowance. Fixed Salary & Best in Industry Incentives & Commissions. Training in Bangalore with salary. Direct Recruitment & no recruitment fees. Monthly 1 sick & 1 casual leave. 15 days yearly leave with flight charges reimbursement. Tax free salary in UAE and Bonus. Website link : https://emergeitsolution.com/