Posted:17 hours ago|
Platform:
Work from Office
Full Time
Manage a team of 15 plus associates.
Client Interaction (emails and telephone)
Create and maintain performance and productivity reports on a daily basis.
Communicate and work with all support departments to ensure the availability of
infrastructure.
Ensure that the attrition levels are kept to a bare minimum.
Ensure that the defined SLA"s are met for the process.
Ensure that productivity numbers are tracked on a daily, weekly, and monthly basis and
identify. associates who are not meeting these numbers.
Come up with training programs to ensure that the gaps are met on the productivity and
quality levels.
Responsible for overall and individual Team Productivity improvement on a monthly
basis using the previous months productivity numbers as a benchmark for excelling
in the coming month.
Responsible for overall and individual Team Quality output improvement based on the
internalbenchmarks and SLA"s agreed with the client for each process.
Responsible for Talent retention - Attrition as per the norms specified by the division.
Responsible for Quality of review improvement and certified by the client based on
weekly review calls.
Emerge It Solutions
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