Posted:1 week ago|
Platform:
Work from Office
Full Time
Roles and Responsibilities: • Respond to Customer Queries in a timely and accurate way, via phone, email orchat,ensuring a positive customer experience. • Identify customer needs and help customer use specific features effectively.
Analyse and report product malfunctions (by conducting tests in various scenariosorimpersonating users to replicate issues.). • Update our internal database with information regarding technical issues andvaluablediscussions with customers. • Monitor customer complaints on social media and proactively reachout toprovideassistance and resolve issues. • Share feature requests and effective workarounds with teammembers. • Inform customers about new features and functionalities. • follow up with customers to ensure their technical issues are resolved. • Gather customer feedback and share with our Product, Sales, and Marketingteam.• Assist in training junior Customer Support Representatives. Perks and Benefits: • Work Visa & Insurance will be provided by the company. • Food/cooking Allowance, Accommodation & Transportation providedfromhometooffice & vice-versa. • Fixed Salary & performance based bonus. • Training in Bangalore with salary. • Direct Recruitment & no recruitment fees. • Monthly 1 sick & 1 casual leave. • 15 days yearly leave with flight charges reimbursement.
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