Technical Service Advisor - Warranty

You will be working at the Hosur Plant in Tamil Nadu, India, within the Service - Technical Support - Warranty department. TVS Motor Company, a renowned two and three-wheeler manufacturer globally, is committed to progress through Mobility with a focus on sustainability. With a legacy of Trust, Value, and Passion for Customers, the company prides itself on producing high-quality products through innovative and sustainable processes. Established in 1979 as the flagship brand of TVS Group, TVS Motor Company has grown under the leadership of Chairman Emeritus, Venu Srinivasan, to become the largest member of the TVS Group by size and turnover. Prof Sir Ralf Dieter Speth, Chairman, and Sudarshan Venu, Managing Director, are leading the way for the company's future. Your role involves addressing Field and dealer queries related to warranty claims/rejections, developing IT systems for warranty automation, managing warranty consignment with the courier team, handling internal and external audit teams, tracking PSN parts movement, coordinating with CQ & SQ for failures, providing counseling to the dealer team to enhance the quality of claims, tracking and analyzing new failures/modified parts failures, and conducting training for WM's. Key Responsibilities: - Solve Field and dealer queries in warranty claims/rejections - Develop IT Systems for warranty automation - Manage warranty consignment with the courier team - Handle internal and external audit teams - Track PSN parts movement and tracking - Coordinate with CQ & SQ for failure analysis - Counsel dealer team to improve quality of claims - Track and analyze new failures/modified parts failures - Conduct training for WM's Key Focus Areas: - Maintain the lead time of warranty claim settlement - Reduce warranty claim rejections - Follow up on warranty claim submissions with the dealer team - Work on Warranty Digitization IT Projects Key Competencies: Functional Competency: - Green Belt - Analytical Skills - Technical Skills Behavioral Competency: - Communication Skills - Leadership Skills - Multi-language proficiency, with Hindi and other languages being preferable,