Manager I, Quality

Concentrix

3 - 8 years

3 - 8 Lacs

Hyderabad Telangana India

Posted:1 day ago| Platform: Foundit logo

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Skills Required

Green Belt Business Services Process improvement Sat Process Control transactional quality

Work Mode

On-site

Job Type

Full Time

Job Description

Manage Quality KPI for multiple accounts
Manage and control attrition and effective employee engagement activities
Drive continuous improvement program across processes
Undertake detailed process improvement studies and up skill team members
Drive culture of continuous improvement
Provide quality support, development of metrics and dashboards in line with customer requirements
Lead a team, coordinate with other location and drive standardized practices
Meet and exceed client metrics: External & internal quality metrics to be consistently green
Strengthen quality management processes/framework to improve quality delivery
Accurately capture SLA/SLO Metrics, the reporting needs of all clients and set up/customize processes to seamlessly meet clients expectations
Generate and implement out of the box ideas and Process Improvement Initiatives in the process
Drive Process Control & Compliance in addition to managing the Audit requirements
Ensure Knowledge consistency through calibrations, Quizzes, D-Sat Scrubbing etc
Key skills and knowledge:
3+ years of experience in Trust and Safety(Content Moderation)
Bachelors degree preferred
Six Sigma Black belt/ Green Belt certified
Demonstrated success in
Transactional Quality
Thorough knowledge of MS office tools like Power point , project, excel are critical for the job
Strong communication skills
Knowledge of six sigma and lean methodology- desirable
Good facilitation skills
Flexible approach to tackling projects
Good team player
Good Presentation skills
Excellent
Transactional Quality Domain Knowledge
Persuasive, collaborative and influencing skills
Strong interpersonal skills to manage client expectations/engagements effectively

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