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6.0 - 8.0 years

5 - 6 Lacs

New Delhi, Gurugram, Delhi / NCR

Work from Office

Candidates who want to apply for the role can share their CV's to Email: saumyasirothiya@aesl.in Share your Cv's through whatsapp: 9625972018 Job Title: Quality Analyst Desired Work Experience: - 6-7 Years as a Quality Analyst Educational Qualification: Graduate and Above. Woking Days: 6 Days; Rotational Day Shifts and Rotational Off Work Location: Mayapuri, Delhi Role & responsibilities Implement and ensure Call Quality Audit. Implement relevant measures to achieve desired level of Customer Satisfaction. Monitor Call Quality & Analyze training gaps required for Customer Satisfaction. To ensure that our call center agents are interacting with customers in accordance with company's set guidelines and are serving in best interest of business. Monitor calls to measure performance and facilitate business strategic objectives to improve overall Business performance. Work on a continuous process of evaluating and identifying key behavior that drives sale and improve customer experiences.

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7.0 - 10.0 years

18 - 25 Lacs

Hyderabad, Bengaluru

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Concentrix is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance for some of the worlds best brands. Every day, from more than 40 countries and across six continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design. Visit www.concentrix.com to learn more. Position: Consultant, Digital Transformation (Functional role) Job Title: Manager Mode of Work - Work from office Relevant Experience: 5+ years in identifying Process improvement opportunities via DMAIC methodologies with RPA solutions for improving customer experience. Must have led end to end Transformation project like improving NPS / CSAT / AHT ,etc. with cognitive solutions (RPA/GenAI/CCAAS) Good to be Six Sigma Black belt certified, however green belt certification would also do Key Roles & Responsibilities: Co-innovate with our clients to outline transformation roadmaps Identification of Opportunity by conducting detailed Process Discoveries &/ Customer Journey Mapping Lead / support improvement initiatives that positively impact Client satisfaction & business profitability Be a visionary to identify high impact strategic projects which yield in substantial CNX / Client Gains Identifying areas of improvement and facilitating improvement projects which can result in significant improvement in profitability Identifying process gaps & automation opportunities Project managing improvement efforts across multiple locations and maintain consistence in effort & implementation Interfacing with our leadership/clients and identifying opportunities for value Driving effective Change Management for a stable & consistent delivery Zero surprise operations Identifying client value add opportunities and working together with the business for presenting the same to the clients. Work closely with project management, IT, delivery teams to implement solutions as designed and monitor results / impact Create a culture of problem solving by imparting trainings Identify new technologies which can help us improve CNX &/ our clients business processes Improve existing technology assets / offerings by contributing in refining product backlogs and by supporting POCs Desired Skills/ Preferred Qualifications: Comprehensive understanding of Business Process Service & CX business & associated channels Solution Building Business Transformation Roadmaps Transformation / Process Re-engineering (RPA, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc) Proven experience in conducting Process Discoveries & write Process Design Documents Lean Six Sigma BB / MBB Certification would be preferable Strong Stakeholder / client management experience

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10.0 - 15.0 years

10 - 16 Lacs

Gurugram

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12+3 Years of Fulltime Education 10 to 12 Years of Experience including 5-6 years’ experience in managing a Quality Manager Role preferably with US banking background covering the Customer Collections areas. Call: Rukhsar-9899875055 Suhani-9911988552

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5.0 - 9.0 years

6 - 10 Lacs

Noida, New Delhi, Pune

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As a Manager - GEBS Business Operations, you will deliver functional excellence in execution of LCS Projects Delivery operations (from Booking to Closure) and drive business productivity Operational efficiency across the assigned departments, including adoption of technological advancements for process automation. Manage engagement for LCS Business in areas of GPO stream of Order Management Invoicing (Projects Delivery Operations) and work with global stakeholder to finds areas to reduce complexity, standardize and optimize the way of execution. You will report into Manager - GEBS Business Operations (LCS Projects Contracts Mgmt. ) and will have a hybrid working. This position requires to provide effective strategic leadership to assigned organization. Your Responsibilities: Responsible to design and ensure execution of business strategies / priorities of Customer Order execution function, in collaboration with other support functions. Support / ensure harmonization collaboration in teams / within functions / organization for increased knowledge sharing, for LCS wide processes. Focus on people development as a key priority, including first level managers development - feedback. Succession planning - coach develop identify named successor (s) for all people managerial and Key / critical positions. Lead Business Process Transitions and optimize processes for effective and efficient Customer order handing and the method to manage Customer order through its lifecycle (from entry to closure), including the hand-offs between the functions. Focus to lead operational efficiency in execution of processes and deliverables, across the organization. Ensure that all audits (internal/external) are adequately documented, and risk areas are dealt with promptly. Engage with multiple partners to identify opportunities for increased engagement, seek feedback on deliverables and to improve overall engagement. Drive functional ownership to implement processes / deliverables to meet set KPI targets and improve those; with vigilance / review of quality output parameters. Ensure optimum resource allocation utilization, within set organisational goals. The Essentials - You Will Have: Bachelors Degree, with a diploma / degree in Business Administration Minimum of 12+ years of relevant experience in Business Operations, with 5+ years of experience (with both direct as we'll as cross-functional teams). Have exposure to Global Work style, engagement with clients while sitting at remote locations. Willing to work in flexible business shifts / global time zones including NA/LA time zone to lead business stakeholder connect Flexibility to travel, 10% of the time, within and outside India (if required) to meet functional, client/ stakeholder teams The Preferred - You Might Also Have: A conceptual and out of the box thinker with proven track record in leading cross-functional teams, building organisational talent as we'll as establishing processes, SOPs, streamlining workflow and creating teamwork environment to enhance the productivity. Leads with ethics and integrity; Flexible while also seeking initiatives. Able to balance business needs to maximise positive business outcomes (with the ability to identify options and trade-offs that maximise these positive outcomes) Ability to manage cross-functional relationships uncertainty. Be able to operate at both strategic (big picture view and planning) and tactical (in the weeds with front end-users) levels Provide inclusive leadership / support to remove barriers or enable progress. Effective project management skills overseeing various initiatives within the organization. Advocacy Alternate Positioning - Works on assignments that are complex in nature, requiring judgment in resolving issues or in making recommendations. Ability to identify potential issues / risks and bring them attention of relevant parties for inclusive and informed solution. Ability to identify potential challenges and create strategies to reduce / eliminate risks. Asks appropriate probing questions to ensure understanding of situation, recognizes and offers alternative options to teams / stakeholders. Maintains professional demeanour and shows empathy. Act as a resource for other team members. Lean Six Sigma Certification (Green Belt above) What We Offer: Our benefits package includes Comprehensive mindfulness programs with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees Company volunteer and donation matching program - Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. Employee Assistance Program Personalized we'llbeing programs through our OnTrack program On-demand digital course library for professional development

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7.0 - 10.0 years

6 - 10 Lacs

Noida

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Essential Job Functions: Assist in the implementation of quality assurance strategies to ensure compliance with industry standards and regulations. Support quality control activities, including inspections, testing, and audits, to maintain product quality. Collaborate with cross-functional teams to uphold quality standards, policies, and procedures. Participate in the analysis of quality data and metrics for process improvement. Provide guidance to quality assurance technicians and analysts. Assist in preparing for internal quality audits and process assessments. Monitor key performance indicators (KPIs) related to quality and provide regular reports. Maintain and update quality documents and procedures. Basic Qualifications: Bachelors degree in a relevant field or equivalent combination of education and experience Typically, 6+ years of relevant work experience in industry, with a minimum of 2+ years in a similar role Proven experience in security, risk, and compliance Proficiencies in quality assurance and risk management Continuous learner that stays abreast with industry knowledge and technology Other Qualifications: Advanced degree in a relevant field a plus Professional certifications in quality management or related areas, such as Six Sigma Black Belt, Green Belt, or Certified Quality Manager (CQM) a plus At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support we'llbeing, productivity, individual work styles, and life circumstances. we're committed to fostering an inclusive environment where everyone can thrive.

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12.0 - 17.0 years

7 - 11 Lacs

Noida, New Delhi, Pune

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Manager - GEBS Business Operations Noida / Pune As a Manager - GEBS Business Operations, you will deliver functional excellence in execution of LCS Projects Delivery operations (from Booking to Closure) and drive business productivity & Operational efficiency across the assigned departments, including adoption of technological advancements for process automation. Manage engagement for LCS Business in areas of GPO stream of Order Management & Invoicing (Projects Delivery Operations) and work with global stakeholder to finds areas to reduce complexity, standardize and optimize the way of execution. You will report into Manager - GEBS Business Operations (LCS Projects & Contracts Mgmt.) and will have a hybrid working. This position requires to provide effective strategic leadership to assigned organization. Your Responsibilities: Responsible to design and ensure execution of business strategies / priorities of Customer Order execution function, in collaboration with other support functions. Support / ensure harmonization & collaboration in teams / within functions / organization for increased knowledge sharing, for LCS wide processes. Focus on people development as a key priority, including first level managers development - feedback. Succession planning - coach & develop identify named successor (s) for all people managerial and Key / critical positions. Lead Business Process Transitions and optimize processes for effective and efficient Customer order handing and the method to manage Customer order through its lifecycle (from entry to closure), including the hand-offs between the functions. Focus to lead operational efficiency in execution of processes and deliverables, across the organization. Ensure that all audits (internal/external) are adequately documented, and risk areas are dealt with promptly. Engage with multiple partners to identify opportunities for increased engagement, seek feedback on deliverables and to improve overall engagement. Drive functional ownership to implement processes / deliverables to meet set KPI targets and improve those; with vigilance / review of quality & output parameters. Ensure optimum resource allocation & utilization, within set organisational goals. The Essentials - You Will Have: Bachelors Degree, with a diploma / degree in Business Administration Minimum of 12+ years of relevant experience in Business Operations, with 5+ years of experience (with both direct as well as cross-functional teams). Have exposure to Global Work style, engagement with clients while sitting at remote locations. Willing to work in flexible business shifts / global time zones including NA/LA time zone to lead business stakeholder connect Flexibility to travel, 10% of the time, within and outside India (if required) to meet functional, client/ stakeholder teams The Preferred - You Might Also Have: A conceptual and out of the box thinker with proven track record in leading cross-functional teams, building organisational talent as well as establishing processes, SOPs, streamlining workflow and creating teamwork environment to enhance the productivity. Leads with ethics and integrity; Flexible while also seeking initiatives. Able to balance business needs to maximise positive business outcomes (with the ability to identify options and trade-offs that maximise these positive outcomes) Ability to manage cross-functional relationships & uncertainty. Be able to operate at both strategic (big picture view and planning) and tactical (in the weeds with front end-users) levels Provide inclusive leadership / support to remove barriers or enable progress. Effective project management skills overseeing various initiatives within the organization. Advocacy & Alternate Positioning - Works on assignments that are complex in nature, requiring judgment in resolving issues or in making recommendations. Ability to identify potential issues / risks and bring them attention of relevant parties for inclusive and informed solution. Ability to identify potential challenges and create strategies to reduce / eliminate risks. Asks appropriate probing questions to ensure understanding of situation, recognizes and offers alternative options to teams / stakeholders. Maintains professional demeanour and shows empathy. Act as a resource for other team members. Lean Six Sigma Certification (Green Belt & above) What We Offer: Our benefits package includes Comprehensive mindfulness programs with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees Company volunteer and donation matching program - Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. Employee Assistance Program Personalized wellbeing programs through our OnTrack program On-demand digital course library for professional development ... and other local benefits! At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-MS2 #LI-Hybrid Rockwell Automation s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

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12.0 - 17.0 years

17 - 19 Lacs

Noida, New Delhi, Pune

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Rockwell Automation is a global technology leader focused on helping the world s manufacturers be more productive, sustainable, and agile. . Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that s you we would love to have you join us! Job Description Manager - GEBS Business Operations Noida / Pune As a Manager - GEBS Business Operations, you will deliver functional excellence in execution of LCS Projects Delivery operations (from Booking to Closure) and drive business productivity & Operational efficiency across the assigned departments, including adoption of technological advancements for process automation. Manage engagement for LCS Business in areas of GPO stream of Order Management & Invoicing (Projects Delivery Operations) and work with global stakeholder to finds areas to reduce complexity, standardize and optimize the way of execution. You will report into Manager - GEBS Business Operations (LCS Projects & Contracts Mgmt.) and will have a hybrid working. This position requires to provide effective strategic leadership to assigned organization. Your Responsibilities: Responsible to design and ensure execution of business strategies / priorities of Customer Order execution function, in collaboration with other support functions. Support / ensure harmonization & collaboration in teams / within functions / organization for increased knowledge sharing, for LCS wide processes. Focus on people development as a key priority, including first level managers development - feedback. Succession planning - coach & develop identify named successor (s) for all people managerial and Key / critical positions. Lead Business Process Transitions and optimize processes for effective and efficient Customer order handing and the method to manage Customer order through its lifecycle (from entry to closure), including the hand-offs between the functions. Focus to lead operational efficiency in execution of processes and deliverables, across the organization. Ensure that all audits (internal/external) are adequately documented, and risk areas are dealt with promptly. Engage with multiple partners to identify opportunities for increased engagement, seek feedback on deliverables and to improve overall engagement. Drive functional ownership to implement processes / deliverables to meet set KPI targets and improve those; with vigilance / review of quality & output parameters. Ensure optimum resource allocation & utilization, within set organisational goals. The Essentials - You Will Have: Bachelors Degree, with a diploma / degree in Business Administration Minimum of 12+ years of relevant experience in Business Operations, with 5+ years of experience (with both direct as well as cross-functional teams). Have exposure to Global Work style, engagement with clients while sitting at remote locations. Willing to work in flexible business shifts / global time zones including NA/LA time zone to lead business stakeholder connect Flexibility to travel, 10% of the time, within and outside India (if required) to meet functional, client/ stakeholder teams The Preferred - You Might Also Have: A conceptual and out of the box thinker with proven track record in leading cross-functional teams, building organisational talent as well as establishing processes, SOPs, streamlining workflow and creating teamwork environment to enhance the productivity. Leads with ethics and integrity; Flexible while also seeking initiatives. Able to balance business needs to maximise positive business outcomes (with the ability to identify options and trade-offs that maximise these positive outcomes) Ability to manage cross-functional relationships & uncertainty. Be able to operate at both strategic (big picture view and planning) and tactical (in the weeds with front end-users) levels Provide inclusive leadership / support to remove barriers or enable progress. Effective project management skills overseeing various initiatives within the organization. Advocacy & Alternate Positioning - Works on assignments that are complex in nature, requiring judgment in resolving issues or in making recommendations. Ability to identify potential issues / risks and bring them attention of relevant parties for inclusive and informed solution. Ability to identify potential challenges and create strategies to reduce / eliminate risks. Asks appropriate probing questions to ensure understanding of situation, recognizes and offers alternative options to teams / stakeholders. Maintains professional demeanour and shows empathy. Act as a resource for other team members. Lean Six Sigma Certification (Green Belt & above) What We Offer: Our benefits package includes Comprehensive mindfulness programs with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees Company volunteer and donation matching program - Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. Employee Assistance Program Personalized wellbeing programs through our OnTrack program On-demand digital course library for professional development ... and other local benefits! At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-MS2 #LI-Hybrid

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5.0 - 8.0 years

8 - 13 Lacs

Pune

Work from Office

Lead a team of 8 to 10 Quality Analysts & Managers AM or DM. Develop, implement, and maintain quality assurance processes and procedures for transactional operations. Ensure compliance with ISO 9001:2015 QMS standard requirements. Monitor and evaluate the quality of transactional processes. Drive sampling methodologies, must have good problem solving, decision making & analytical skills. Identifying areas for improvement and run lean Six Sigma projects to drive continuous improvement. Drive ideation within teams. Lead and mentor a team of quality analysts and inspectors, providing guidance and support to ensure high performance and professional growth. Collaborate with cross-functional teams to address quality issues and implement effective solutions. Conduct regular audits and reviews of transactional processes to ensure compliance with internal and external standards and regulations. Analyze quality data and performance metrics to identify trends, patterns, and opportunities for improvement. Prepare and present quality reports and updates to senior management, highlighting key achievements and areas of concern. Stay current with industry s best practices and emerging trends in quality management. Achieve and exceed SLA targets by closely monitoring and managing quality metrics. Own business / operational metrics for operations shop, be gatekeeper of metrics Provide effective coaching and constructive feedback to subordinates. Qualifications Any Graduate/PG/MBA. Knowledge of finance and accounting with expertise in AP - Procure to Pay / AR - Order to Cash / GL - Record to Report. Minimum of 5 - 8 years of experience in quality

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5.0 - 8.0 years

9 - 14 Lacs

Mumbai

Work from Office

Lead a team of 8 to 10 Quality Analysts & Managers AM or DM. Develop, implement, and maintain quality assurance processes and procedures for transactional operations. Ensure compliance with ISO 9001:2015 QMS standard requirements. Monitor and evaluate the quality of transactional processes. Drive sampling methodologies, must have good problem solving, decision making & analytical skills. Identifying areas for improvement and run lean Six Sigma projects to drive continuous improvement. Drive ideation within teams. Lead and mentor a team of quality analysts and inspectors, providing guidance and support to ensure high performance and professional growth. Collaborate with cross-functional teams to address quality issues and implement effective solutions. Conduct regular audits and reviews of transactional processes to ensure compliance with internal and external standards and regulations. Analyze quality data and performance metrics to identify trends, patterns, and opportunities for improvement. Prepare and present quality reports and updates to senior management, highlighting key achievements and areas of concern. Stay current with industry s best practices and emerging trends in quality management. Achieve and exceed SLA targets by closely monitoring and managing quality metrics. Own business / operational metrics for operations shop, be gatekeeper of metrics Provide effective coaching and constructive feedback to subordinates. Qualifications Any Graduate/PG/MBA. Knowledge of finance and accounting with expertise in AP - Procure to Pay / AR - Order to Cash / GL - Record to Report. Minimum of 5 - 8 years of experience in quality

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8.0 - 12.0 years

20 - 25 Lacs

Visakhapatnam

Work from Office

Why Patients Need You What You Will Achieve Your organizational skills will help us integrate our continuous improvement programs across the organization, both vertically and horizontally. Thanks to your knowledge and skills, it will be ensured that the improvement programs yield results and strengthen the overall business strategies. You will work as a coach and a facilitator for improvement projects as well as maintain performance metrics to measure program success. As a manager, you will support the program by taking care of project governance, project reviews, communications, trainings, certifications and rewards. You provide guidance to operational teams for managing projects. Your planning skills will help in preparing forecasts for resource requirements, and providing areas of improvement for products, processes or services. Through your comprehensive knowledge of principles, concepts and theories of this discipline, you will also work towards advancing new concepts and methodologies. You will be able to take a leadership role to facilitate agreements between teams. It is your hard work and focus that will make Pfizer ready to achieve new milestones and help patients across the globe. How You Will Achieve It Manage Lean and Six Sigma projects end to end viz opportunity assessment, project creation, project management, project coaching, reporting, implementation and control Coach Yellow and Green Belt colleagues in the application and use of Lean and Six Sigma methodologies to solve business problems Enhance capability of colleagues through YB training and certify them on completion of YB Certification. Support to arrange GB, BB and Lean training for the site Support team for identifying root causes for critical investigations and other issues to achieve Quality, Manufacturing Excellence Support to identify Cost Improvement projects and support cost savings Support Business Excellence lead in managing strategic projects, production systems and OpEx foundations at site Qualifications Must-Have Engineering graduate with at least Black Belt certification on Lean Six Sigma 8-12 years of experience in Lean Manufacturing and/ or Lean Six Sigma Competent in Lean and Six Sigma Methodologies and tools Statistical analysis, Interpretation with use of Minitab Ability to perform Statistical Studies with the appropriate with appropriate Statistical assumptions addressed Ability to work and influence cross functional teams Good Communication & Presentation Skills Nice-to-Have Master Black Belt in Lean Sigma Knowledge OpEx Model like Baldrige, CII Exim, Shingo Leadership, Innovation and idea management Awareness on Quality Management system. Work Location Assignment: On Premise Continuous Imprv and Proj Mgmt #LI-PFE

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1.0 - 5.0 years

3 - 5 Lacs

Kolkata, Mumbai, New Delhi

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We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Job Title : Team Leader - Operations Purpose of job: To deliver optimum floor support by mentoring/ coaching & guiding team members & take ownership in delivering excellent Customer experience. This role will be responsible for supervising, planning, and managing functions concerned to operations. An important part of the role is to support the operations leadership team in delivering the effective and efficient services. Role context The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways - directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each others strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications. Main opportunities/challenges for this role Service delivery A process expert who is responsible for managing complex transactions and queries and responsible for managing escalations in coordination with senior leadership and stakeholders. Manages the various applications related the process inboxes, dealing with enquiries. Expert with all the tools & technologies that are in use in the process. Improves service quality by assisting in evaluating and updating current processes and procedures. Maintain Schedule Adherence, Work Force Management (Break management), Shift Management and Rotation as per the inputs provided by WFM/MIS supervisor. Take pre/post shifts with the team to ensure that process updates are shared successfully. Acting as an information source and answering team questions, following up and giving instructions as needed. Working as a first level escalation point for the floor. Create SOP s/Maintain Knowledge articles/updates and share with team on a regular basis. Get firsthand training on the process or and other new updates and share the same with the team via channelized Knowledge Transfer Process. Act as a doer whenever required. Information Security and other mandatory compliances: Read, understand and comply with the information security policies. Raise incident / blow whistle when observe any noncompliance to information security or IELTS compliance related policies. Ensure compliance to Organizational policies like code of conduct, IT policy etc. Governance & Reporting Using standard procedures and templates, to produce weekly, monthly, and quarterly reports for the Delivery Manager on services. These reports analyze operational activity levels and performance data, to support managers in making timely and effective business decisions that respond to operational needs. Share the agreed reports/Dashboard on regular frequencies. Practicing and ensuring compliance with all the BCMS policies and procedures. Stakeholder Management/People-Resource Management Carrying out performance measurements, quality monitoring, and evaluation of entire team to monitor service quality & improve efficiency. Preparing and directing schedules, monitoring attendance of the team, scheduling breaks and shifts as necessary. Compiling and maintaining lists of on-call and key schedules and personnel. Conduct regular team meetings and one-on-one sessions with the teams Ensuring team members acquire the appropriate support and training to apply the best skills and knowledge on the job. Creating a growth plan for top performers and a plan for bottom performers. Should be able to showcase team s performance on a day-to-day basis to identify bottom and a good performer. Handling people management related queries/ concerns. Coaching and mentoring BQs and MQs within the team working in coordination with other support teams. Leadership Should be able pre-empt problems and identify solutions with logical analysis. Should have a flair for achieving organization goals and driving Continual Improvement projects. Qualifications Any graduate Role specific knowledge and experience Minimum 3 - 5 years of work experience in Front /Back-office processes. And have managed a team of 10-15 team members for at least 1-2 years. Meet English language proficiency at a minimum level of IELTS band 7 or equivalent internationally recognized qualification. Intermediate in Microsoft excel application (BCMS will test the excel skills to evaluate) Demonstrable experience of delivering training and feedback using a range of methods. Shall be independently handling floor Ability to plan well and prioritize work. Proactive approach with focus on problem analysis & resolution Green belt or should possess any quality improvement related certification Further Information Pay Band - 5 Contract Type - FTC Department/Country- GSS English & Exams (IELTS Operations)/India Closing Date (Time) - 10 July 25 (IST) A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council s Safeguarding policies for

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10.0 - 20.0 years

8 - 14 Lacs

Bengaluru

Work from Office

Greetings from Infosys BPM Ltd., We are looking to hire a Senior Quality Manager at Bengaluru for a Banking and Financial Services Project. Work Location: Electronics City, Bengaluru (work from office) Education Qualification: Any full-time graduation Experience required: At least 8 years of experience in driving Quality Assurance and Process Improvement projects. Roles and Responsibilities: Good experience & knowledge in Quality management Systems, Process Improvement, Service Delivery Quality Management Systems. Good working knowledge of Quality Control methodologies Good working knowledge of Root Cause Analysis (RCA), Failure Mode Effects Analysis (FMEA), Lean methodologies Experience on Quality Assurance practices leading Stable and predictable process performance Experience in leveraging & proven expertise in replicating key best practices and standards, realizing cross industry synergies. Experience in leveraging industry leading Quality audit platforms to enhanced user experience and efficiency of the Quality Team Experience in managing transition accounts and driving early-stage interventions to ensure Right first-time implementation of quality processes Process Improvement Methodologies, Diagnosis and implementation of improvement opportunities to solve chronic business challenges focusing on process effectiveness and efficiency with examples walkthroughs. Ability to enhance key metrics by driving focused initiatives by partnering with delivery and client teams leading business benefits. Ability to analyze complex data and share key process and business inferences/insights with the leadership team Ability to project manage complex change initiatives by partnering with clients Lean and Six Sigma concepts understanding, ability to demonstrate quality concepts and leveraging to meet business objectives. Work closely with the Training Team to drive key Knowledge Management initiatives and close loop implementation of training need analysis Strong communication skills. Regards, Infosys BPM Talent Acquisition Team

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6.0 - 11.0 years

5 - 10 Lacs

Jaipur

Work from Office

Greetings from Infosys BPM Ltd., We are looking for Quality and Process improvement Consultants to augment our capability in deploying Continuous improvement methodologies across industry domains and be an integral part of this exciting journey at Infosys BPM. Work Location: Jaipur (work from office) Education Qualification: Any full-time graduation Experience required: At least 5 years of experience in driving Process Improvement projects / initiatives Job Description: Purpose/Essence of the role: Build process improvement culture in client processes and use various Continuous Improvement levers along with domain knowledge to identify process improvement opportunities to achieve higher efficiency, effectiveness and experience for our customers. Role requires as strong understanding of Improvement methodology like Six Sigma & LEAN. Process Excellence culture building: - Deploy Process Improvement framework for the engagement(s) On need basis, conduct short or refresher (3hrs) sessions on continuous improvement at engagement level Improvement opportunity identification: - Drive Bottom up and Top-down opportunity identification workshops for creation of pipeline of opportunities Process, operations, business data analysis to identify improvement opportunities Validation of opportunities creation of the projects Improvement projects implementation: - Mentor Process Improvement projects (YB, GB & BB) to enable the operations resources to implement the improvement through structured approach Facilitate meetings with various stakeholders for tollgate reviews and appropriate sign offs Co-ordinate with lead developer for automation opportunity identification and project execution Govern the process of validation and sign off of the project closures in the project management portal Guide the project leaders for appropriate storyboard creation and update in the project management tool of PI projects Branding: - Creating awareness by training and bringing visibility to process excellence initiatives in the engagement. Creating process improvement case studies and socializing with teams, on various success initiatives of engagement performance Client Management: - Participate in client interactions to present the process improvement case studies. Regards, Infosys BPM Talent Acquisition Team

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6.0 - 11.0 years

5 - 10 Lacs

Pune

Work from Office

Greetings from Infosys BPM Ltd., We are looking for Quality and Process improvement Consultants to augment our capability in deploying Continuous improvement methodologies across industry domains and be an integral part of this exciting journey at Infosys BPM. Work Location: Hinjewadi, Pune (work from office) Education Qualification: Any full-time graduation Experience required: At least 5 years of experience in driving Process Improvement projects / initiatives Job Description: Purpose/Essence of the role: Build process improvement culture in client processes and use various Continuous Improvement levers along with domain knowledge to identify process improvement opportunities to achieve higher efficiency, effectiveness and experience for our customers. Role requires as strong understanding of Improvement methodology like Six Sigma & LEAN. Process Excellence culture building: - Deploy Process Improvement framework for the engagement(s) On need basis, conduct short or refresher (3hrs) sessions on continuous improvement at engagement level Improvement opportunity identification: - Drive Bottom up and Top-down opportunity identification workshops for creation of pipeline of opportunities Process, operations, business data analysis to identify improvement opportunities Validation of opportunities creation of the projects Improvement projects implementation: - Mentor Process Improvement projects (YB, GB & BB) to enable the operations resources to implement the improvement through structured approach Facilitate meetings with various stakeholders for tollgate reviews and appropriate sign offs Co-ordinate with lead developer for automation opportunity identification and project execution Govern the process of validation and sign off of the project closures in the project management portal Guide the project leaders for appropriate storyboard creation and update in the project management tool of PI projects Branding: - Creating awareness by training and bringing visibility to process excellence initiatives in the engagement. Creating process improvement case studies and socializing with teams, on various success initiatives of engagement performance Client Management: - Participate in client interactions to present the process improvement case studies. Regards, Infosys BPM Talent Acquisition Team

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6.0 - 11.0 years

5 - 10 Lacs

Chennai

Work from Office

Greetings from Infosys BPM Ltd., We are looking for Quality and Process improvement Consultants to augment our capability in deploying Continuous improvement methodologies across industry domains and be an integral part of this exciting journey at Infosys BPM. Work Location: Chennai (work from office) Education Qualification: Any full-time graduation Experience required: At least 5 years of experience in driving Process Improvement projects / initiatives Job Description: Purpose/Essence of the role: Build process improvement culture in client processes and use various Continuous Improvement levers along with domain knowledge to identify process improvement opportunities to achieve higher efficiency, effectiveness and experience for our customers. Role requires as strong understanding of Improvement methodology like Six Sigma & LEAN. Process Excellence culture building: - Deploy Process Improvement framework for the engagement(s) On need basis, conduct short or refresher (3hrs) sessions on continuous improvement at engagement level Improvement opportunity identification: - Drive Bottom up and Top down opportunity identification workshops for creation of pipeline of opportunities Process, operations, business data analysis to identify improvement opportunities Validation of opportunities creation of the projects Improvement projects implementation: - Mentor Process Improvement projects (YB, GB & BB) to enable the operations resources to implement the improvement through structured approach Facilitate meetings with various stakeholders for tollgate reviews and appropriate sign offs Co-ordinate with lead developer for automation opportunity identification and project execution Govern the process of validation and sign off of the project closures in the project management portal Guide the project leaders for appropriate storyboard creation and update in the project management tool of PI projects Branding: - Creating awareness by training and bringing visibility to process excellence initiatives in the engagement. Creating process improvement case studies and socializing with teams, on various success initiatives of engagement performance Client Management: - Participate in client interactions to present the process improvement case studies. Regards, Infosys BPM Talent Acquisition Team

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10.0 - 20.0 years

10 - 20 Lacs

Pune, Bengaluru

Work from Office

Greetings from Infosys BPM Ltd., We are looking for Quality and Process improvement Consultants to augment our capability in deploying Continuous improvement methodologies across industry domains and be an integral part of this exciting journey at Infosys BPM. Work Location: Electronics City, Bengaluru / Hinjewadi, Pune (work from office) Education Qualification: Any full-time graduation Experience required: At least 8 years of experience in driving Process Improvement projects / initiatives Job Description: Purpose/Essence of the role: Build process improvement culture in client processes and use various Continuous Improvement levers along with domain knowledge to identify process improvement opportunities to achieve higher efficiency, effectiveness and experience for our customers. Role require as strong understanding of Improvement methodology like Six Sigma & LEAN with good awareness about RPA / Digital technologies. Key Responsibilities: - 1. Identify improvement opportunities in Client processes: a. Identify the opportunity areas in client processes resulting in Business value delivery b. Analyze the requirements by demonstrating strong Domain knowledge, understanding of client business scenario, understanding constraints in implementation solutions and technology in Digital space c. Identify opportunities to implement RPA/Tactical automation solution in F&A Domain d. Drive Top-down opportunity identification workshops and bottom-up ideation initiatives for creation of high impact pipeline of process improvement opportunities Process, operations, business data analysis to identify improvement opportunities. Validation of opportunities and conversion in to the projects. 2. Mentor projects: Mentor / Lead Process Improvement projects using methodologies like Six Signa Yellow Belt, Green Belt, Black Belt, Lean and Design thinking etc.) to implement process improvement through structured approach. Conduct toll gates review and guide project leaders for appropriate storyboard creation and update in the project management tool of PI projects. Govern the process of validation and sign off of the project closures in the project management portal. 3. Client Management: Participate in client interactions to present the process improvement case studies. Establish Governance with the client for project opportunity identification/ workshops, project validations and sign offs 4. Build process excellence culture: Design (Customize) and deploy Process Improvement framework for the engagement (s) by gathering requirements from stakeholders. Drive Certification program at the engagement level and participate in the training programs as trainers. Conduct in house training programs on Lean Six Sigma methodology (YB and GB). Drive Certification program at the engagement level 5. Analyze structural feedback from the Stakeholders: Support process owner to drive improvement plan for CSAT at org. level, analyze, provide feedback and drive corrective and preventive actions. 6. Create Branding for Quality/Organization: Creating awareness by training and bringing visibility to quality initiatives in the engagement in order to drive Process Improvement culture. Creating process improvement case studies and socializing with teams on various success initiatives of engagement performance Regards, Infosys BPM Talent Acquisition Team

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12.0 - 14.0 years

11 - 14 Lacs

Patiala, Punjab, India

On-site

Main Accountabilities Oversee end-to-end service delivery of OTC functions including: Credit & Compliance Cash Application Order Management Billing Collections Dispute Management Period-End Closing & Reporting Drive transformation , standardization , and automation of OTC processes. Ensure SOX, IGAAP, and Local GAAP audit readiness and 100% compliance. Collaborate with internal stakeholders to resolve operational issues affecting KPIs. Lead Six Sigma or process improvement projects to drive efficiency. Conduct monthly governance reviews to address challenges and action plans. Manage people development , talent retention, and capability building. Identify and execute on digital transformation and automation initiatives. Ensure achievement and improvement of critical business KPIs . Lead the implementation of RPA & automation projects for process optimization. Knowledge and Skills Behavioral Competencies Strategic decision-making aligned with global business goals. Strong networking, influence, and stakeholder collaboration . Data-driven approach to identify opportunities and inspire action. Proactive change leadership and communication effectiveness. Technical Competencies Expertise in OTC process across all touchpoints. Strong SAP knowledge (environment and modules relevant to OTC). Audit compliance (SOX, USGAAP, IGAAP). Project management and service delivery capabilities. Familiarity with automation tools , digital transformation , and BIZ Impact projects . Education & Experience Educational Qualification : MBA / M.Com / CA (Regular/full-time from a recognized institution) Experience : 1214+ years in OTC service delivery management Preferably in Shared Services environments Experience in FMCG / Commodity sectors a plus Strong MS Office proficiency (Excel, PowerPoint, Word, Outlook) People leadership , result orientation , and ability to manage teams and transformation Lean Six Sigma Green/Black Belt certification preferred

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12.0 - 14.0 years

11 - 14 Lacs

Jalandhar, Punjab, India

On-site

Main Accountabilities Oversee end-to-end service delivery of OTC functions including: Credit & Compliance Cash Application Order Management Billing Collections Dispute Management Period-End Closing & Reporting Drive transformation , standardization , and automation of OTC processes. Ensure SOX, IGAAP, and Local GAAP audit readiness and 100% compliance. Collaborate with internal stakeholders to resolve operational issues affecting KPIs. Lead Six Sigma or process improvement projects to drive efficiency. Conduct monthly governance reviews to address challenges and action plans. Manage people development , talent retention, and capability building. Identify and execute on digital transformation and automation initiatives. Ensure achievement and improvement of critical business KPIs . Lead the implementation of RPA & automation projects for process optimization. Knowledge and Skills Behavioral Competencies Strategic decision-making aligned with global business goals. Strong networking, influence, and stakeholder collaboration . Data-driven approach to identify opportunities and inspire action. Proactive change leadership and communication effectiveness. Technical Competencies Expertise in OTC process across all touchpoints. Strong SAP knowledge (environment and modules relevant to OTC). Audit compliance (SOX, USGAAP, IGAAP). Project management and service delivery capabilities. Familiarity with automation tools , digital transformation , and BIZ Impact projects . Education & Experience Educational Qualification : MBA / M.Com / CA (Regular/full-time from a recognized institution) Experience : 1214+ years in OTC service delivery management Preferably in Shared Services environments Experience in FMCG / Commodity sectors a plus Strong MS Office proficiency (Excel, PowerPoint, Word, Outlook) People leadership , result orientation , and ability to manage teams and transformation Lean Six Sigma Green/Black Belt certification preferred

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0.0 years

0 Lacs

Hyderabad, Telangana, India

On-site

Ready to shape the future of work At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Assistant Vice President - Lean Digital Transformation This role allows you to build and implement the digital transformation strategy/framework, provides an avenue to drive end-to-end solutions and demonstrate internal and external multi-function perspective to customize solutions for our clients Responsibilities Main responsibilities will include: . Strategy Development: Create and implement a comprehensive Six Sigma strategy tailored to source to pay processes. . Policy Formulation: Develop policies required to achieve measurable business process improvements. . Project Leadership: Lead key projects using Lean Six Sigma methodologies, ensuring alignment with organizational objectives. . Collaboration: Work with other certified professionals in planning, designing, and executing critical projects. . Mentorship & Training: Act as an internal consultant for Black Belts and their project teams provide training on advanced Six Sigma tools. . Process Re-engineering: Employ analytics to re-engineer organizational operations for enhanced efficiency. . Performance Monitoring: Establish guidelines, targets, and standards for monitoring results. Qualifications we seek in you! Minimum Qualifications / Skills . MBA/ B. Tech with Relevant years of experience in process improvement roles . Proven track record of leading successful Lean Six Sigma projects . Excellent communication & leadership abilities. . Project management degree/diploma/certification would be an advantage . Master Black Belt certification . Strong analytical skills with proficiency in statistical analysis software . Black belt/ Green Belt /Lean/ Any Other Quality Certification would be an added advantage . Previous experience in source to pay processes within a BPM environment would be an advantage Preferred Qualifications/ Skills . Excellent problem-solving abilities with strategic mindset . Experience in Process Improvement Methodologies [Lean, Six Sigma and/or Processes Re-engineering, others] - Application & Execution . Energetic personality with a positive, enthusiastic attitude with ability to work & act independently Why join Genpact . Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation . Make an impact - Drive change for global enterprises and solve business challenges that matter . Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities . Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day . Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquos build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

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8.0 - 13.0 years

10 - 11 Lacs

Hyderabad

Work from Office

Assistant manager SAFRAN + M/F - India, Hyderabad - 159649 | Safran Assistant manager SAFRAN + M/F 06.23.2025 Job Description He/she is leading continuous improvement initiative: Referent for methodology (Charts like Box plot, 7QC Tools Etc , Spaghetti diagrams,) Promote LEAN manufacturing initiatives Support all improvement project Manage 5S activities, audits and action plan; Production line organization Workshop layout Flow management Required tools and means create good relationship in project team; provide synthetic and clear regular reports of progress follow-up; be able to coordinate with stakeholders Job Requirements Lean Sigma - Green Belt & Black belt Proficient in MS office Project Management Significant experience in production management and/or LEAN manufacturing Hoshin kanri Company Information Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazines "Worlds best companies 2024" ranking. Safran Electrical & Power is one of the worlds leaders in aircraft electrical systems. The company is a key player in equipment electrification and in the electric and hybrid propulsion sector. It has over 14,000 employees across 13 different countries. Locate your future workplace GMR Aerospace & Industrial Park 500108 Hyderabad India Copy Address Number of countries where Safran is located

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3.0 - 5.0 years

3 - 7 Lacs

Pune

Work from Office

Ecolab is seeking a Business Process Automation Analyst within the companys Global Business Services to support and deliver key initiatives providing project intake, planning, and identification of scalable global tools to address process challenges while enhancing workflow and automation efficiencies. Location: The position is based in our office in Pune. Shift: UK Shift, 12 to 9pm Work Situation: Hybrid, in office 3 days a week Business Analyst Main Responsibilities: Manage project intake and prioritization of requests Contribute to project management actives and ensuring successful delivery from identification through deployment Collaborate with business and process improvement teams to evaluate automation opportunities Participate in process design, business requirement definition, design reviews, testing, training support and user adoption Engage in Vendor and technology selection RFP/RFI Facilitate process reviews to identify automation opportunities and requirements Partner with Ecolab Digital teams to evaluate appropriate technology to solve process challenges Provide analytical support for complex technical processes Provide process governance while maintaining strong deployment and/or onboarding controls Monitor solutions to ensure they maintain benefits and efficiencies Keep stakeholders updated regularly, communicate risks, and gather feedback Minimum Qualifications: Bachelor s degree with minimum 5 years of professional experience; or advanced degree with minimum 3-5 years experience Formal project management experience or proven skills, preferably in Finance or Business Services Excellent English written and verbal communication skills Excellent interpersonal skills and ability to partner across teams and levels within the organization Experience with one or more automation platforms such as ServiceNow Preferred Qualifications: Advanced degree preferred Relevant experience in Finance or Business Services processes Green Belt/Black Belt/PMBOK/Scrum/Agile trained and certified Strong interpersonal skills with demonstrated skills to influence decision makers and motivate team members Self-driven, outcomes-oriented performer Proven success initiating change and ability to communicate and influence at all levels of the organization Strong analytical skills Proficient in Excel and PowerPoint Fluent in local language and capable in English Low-code development, various platforms

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6.0 - 11.0 years

16 - 20 Lacs

Pune

Work from Office

Concentrix is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance for some of the worlds best brands. Every day, from more than 40 countries and across six continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design. Visit www.concentrix.com to learn more. Job Title: Consultant, Transformation (Manager level) Techno - functional role Domain - US Healthcare Mode of Work - Work from office Job Location: Pune Relevant Experience: 5+ years of relevant exp in identifying Process improvement opportunities via Six Sigma improvements, deployed Cognitive (RPA, GenAI solutions, etc, technology) for improving customer experience or improvement in voice /chat processes Good to have experience with Healthcare accounts / clients Must to have Contact center experience. Role: Concentrix Innovation & Transformation Consultant will work in close partnership with our clients, Sales and delivery teams to identify opportunities & work on providing value added solutions to improve performance, increase efficiency, optimizing cost, value adds etc. You will be reshaping processes, transforming the organization & enabling technology using solutions like Lean Six Sigma, Robotics Process Automation, AI enabled Conversation Bots. Concentrix Innovation & Transformation Consultant work as a trusted business advisor & change agent, responsible for working with clients to identify strategic capabilities that create competitive advantage. Key essentials: Total experience of 6 to 10yrs, with 5+yrs of relevant experience in Digital Transformation domain. Hands on with Six Sigma improvements, deployed Cognitive (RPA, GenAI solutions) for improving customer experience or voice /chat processes Black belt certification is mandate; however if have hands on experience in Healthcare sector would be value add Must have experience in process mapping (As IS - TO BE process) via MS Visio and process assessment with Cost Benefit Analysis Good to have exposure around Minitab, Visio and latest tech platforms Plz note: Your candidature will be assessed based on your skills, experience, and the interview panels evaluation of your suitability for the appropriate role level.

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2.0 - 7.0 years

5 - 5 Lacs

Kolkata, Bengaluru

Work from Office

Quality Analyst//Sr Quality Evaluator Leading BPO in Bangalore & Kolkata International Voice Process Must be working as Quality Analyst for minimum 1 Year on papers Must be Excellent in 7QC Tools CTC UPTO 5.5LPA based on Last CTC Cabs in Odd Hours Looking for Candidates with Max 1Month of Notice Period PLEASE NOTE- THIS IS NOT TESTING PROFILE Role and Key Responsibilities: • Conduct Quality audits on Email, Chat & Calls and share feedback with agents. • Conduct compliance and Quality checks and ensure timely reporting. • Drive continuous improvement - make recommendations and drive improvement. • Data analysis and creation of designated reports/ presentations. • Strengthen Quality management processes/ framework to improve quality delivery. • Ensure data management for all deliverables and be accessible without any delay. • Client Escalation Management. • Participate in internal & external calibrations to ensure consistent scoring & feedback delivery approach. Key skills & knowledge: • Good verbal and written communication skills. • Hands on experience in MS Excel, Power Point presentations and Reporting knowledge. • Flexible to work in Shifts 24/7 Environment. • Ability to work under pressure and in strict timelines. • Exposure to online retail/ recovery will be an added advantage. Interested Candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

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1.0 - 3.0 years

4 - 6 Lacs

Bengaluru

Work from Office

This role in Supply Chain functions plays an important role in providing data accuracy, shipment visibility and data efficiency and overall logistics co ordination. This role closely work with logistics and warehouse global stakeholders.

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3.0 - 6.0 years

5 - 8 Lacs

Hyderabad

Work from Office

Embedded Eng Asst Manager will be responsible for leading Aerospace Displays and Graphics V&V programs in Software V&V COE. Responsible for meeting Cost, Schedule commitments with the required quality and Talent Management of the team. He/She will be responsible for hiring/retaining talent for the execution of programs. This position will be based out of HTS Hyderabad. Bachelor s degree in engineering, science or equivalent. 10+ years experience in aerospace software/systems verification, preferably having experience in Aerospace Displays & Graphics products/programs Excellent program execution skills, demonstrates responsiveness to customers / stakeholders. Strong technical skills with emphasis in the areas of software development and verification processes, certification, and DO-178B/C design assurance guidelines. Basic understanding of agile , will be an added advantage Experience across products in Software Development and Verification Experience with preparation and execution of project plans, schedules, cost estimates, baseline change management, risk mitigation, technical design reviews, management reviews, customer coordination meetings, cost/schedule/status reporting. Self-initiative to reach out to team and form effective working relationships Experience in driving change through an organization Strong communication skills, Green belt and/or DFSS certified. Bachelor s degree in engineering, science or equivalent. 10+ years experience in aerospace software/systems verification, preferably having experience in Aerospace Displays & Graphics products/programs Excellent program execution skills, demonstrates responsiveness to customers / stakeholders. Strong technical skills with emphasis in the areas of software development and verification processes, certification, and DO-178B/C design assurance guidelines. Basic understanding of agile , will be an added advantage Experience across products in Software Development and Verification Experience with preparation and execution of project plans, schedules, cost estimates, baseline change management, risk mitigation, technical design reviews, management reviews, customer coordination meetings, cost/schedule/status reporting. Self-initiative to reach out to team and form effective working relationships Experience in driving change through an organization Strong communication skills, Green belt and/or DFSS certified. The primary accountability for this role includes, but not limited to Responsible for meeting Cost, Schedule commitments with the required quality for the Programs Responsible for AOP commitments such as Hiring and Retaining Talent as per the program, demands, yield, fill rate etc. for one or more products in Software V&V COE Responsible for working closely with both internal and external stakeholders (Product COE, PI, TOOLS, CERT), influencing them and drive upstream connectivity and change Responsible to Identify, prioritize and deploy key improvement strategies/initiatives (e.g. Test design Automation, Simulation, Frameworks) across programs to drive improvements (Productivity and Cycle Time) in line with the Software V&V COE SDP priorities. Responsible for Competency development of the team, (CDF/Test Experts/TOEAP) as per the TRR and CDP plan A good people leader, quick to identify people problems, fosters teamwork and ensures transparency and fairness in all actions Be part of Org initiatives and contribute to strategy deployment. Experience on Aerospace Displays Common Products, Anthem and Mission Manager Electronic Checklist is desirable. The primary accountability for this role includes, but not limited to Responsible for meeting Cost, Schedule commitments with the required quality for the Programs Responsible for AOP commitments such as Hiring and Retaining Talent as per the program, demands, yield, fill rate etc. for one or more products in Software V&V COE Responsible for working closely with both internal and external stakeholders (Product COE, PI, TOOLS, CERT), influencing them and drive upstream connectivity and change Responsible to Identify, prioritize and deploy key improvement strategies/initiatives (e.g. Test design Automation, Simulation, Frameworks) across programs to drive improvements (Productivity and Cycle Time) in line with the Software V&V COE SDP priorities. Responsible for Competency development of the team, (CDF/Test Experts/TOEAP) as per the TRR and CDP plan A good people leader, quick to identify people problems, fosters teamwork and ensures transparency and fairness in all actions Be part of Org initiatives and contribute to strategy deployment. Experience on Aerospace Displays Common Products, Anthem and Mission Manager Electronic Checklist is desirable.

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