302 Green Belt Jobs - Page 11

Leading BPO in Bangalore Hiring for Transactional Quality Manager Content Moderation//Social Media Process Must be a Manager Quality or tenured Deputy Manager On papers in an International BPO in Voice process Experience in Content Moderation /Customer service is Mandatory Over All Experience 8+ Years CTC UPTO 19LPA based on Last CTC & experience Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Role & responsibilities Act as a primary POC between the QA teams, OPS & clients. • Recommended responsibilities include but are not limited to the following: • Lead, manage, motivate, and mentor a team of Quality Analysts • Drive consistency to ensure the strong quality performance and alignment across all programs • Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program • Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads • Implement and drive the QA process and structure • Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders • Implement initiatives and projects to counteract any possible trends, drive business KPIs • Aggregate audit findings and analyses gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency • Analyses quality and performance trends to provide recommendations for program improvement • Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Should have good knowledge of FMEA identification and mitigation of vulnerabilities Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Title - Senior Lead - Operations Excellence Experience - 7+ years Location - Bangalore Work Mode - WFO ( 5 Days ) Skills - Hands on experience on ITIL and Lean Six Sigma, Power BI or Excel Role & responsibilities Identify projects as per business needs and draft appropriate business case, problem statement and goal statement Drive GB projects and mentor GB team members for execution and completion of project Forecast benefits of GB projects in terms of HDS/SDS/CSAT, track the same thought the execution of project as well as post that and present the benefits as part of Control phase and closure of the project Understand the requirement of the standard Define processes as per standard requirement Define audit checklist Train resources on auditing as per audit checklist Identify gaps in implementation and device fixing of gaps Should be able to Identify new measurement parameters for processes to measure and improve on process performance Review with internal and external customers on data behavior and patterns Analyze audit reports and drive enhancements in process to make process fool-proof Review internal/external escalation to redefine audit control points Enhance on audit process to drive process compliance Conceptualize on new processes as per business requirement Conduct FMEA on process to ensure that control points are built in the process Enhance processes by make it more lean

Main Purpose of Job Inchcape Shipping Services is currently in the process of a large-scale, multi-year digital transformation program. As part of this, we are looking for a candidate to manage the early life support model to ensure a smooth transition into production. This is a crucial and fulfilling role - we are on a fascinating journey and need a visionary, strategic thinker to manage and run our early life support team. An exciting challenge for the role will be to engage our transformation teams and customers to ensure a fit-for-purpose hypercare model can be deployed to deliver the applications into production at speed. As the Hypercare Application Support Analyst, you will oversee service support, specifically investigation and identifying problems and reporting on defects within the hypercare process, and engaging with product and development teams to ensure products are in a fit state to transition into business-as-usual support. This is a great opportunity to work with a technology portfolio that s modern and constantly developing, furthering your knowledge of AI, Cloud, Big Data, and other emerging technologies. You will be joining a business where collaboration, knowledge sharing, and growth are valued, and your input will be listened to. This is an exciting, dynamic role that requires agility of thought, adaptability, with the ability to turn technical solutions and jargon into plain language for staff and communications. Role Requirements Acting as the primary subject matter expert for hypercare critical business applications, for day-to-day operations, troubleshooting complex issues, and ensuring the smooth functioning of applications by proactively identifying and resolving potential problems, while collaborating closely with other IT teams and business stakeholders to align application support with strategic goals. Deep understanding of specific business applications, including their functionalities, architecture, data flows, and integration points, acting as the go-to person for complex technical issues. Excellent in applying analytical, logical, and systematic troubleshooting skills to diagnose complex technical issues and identify root causes. Follow the process of identifying, investigating, and resolving critical application issues, including escalation to higher-level support or vendors when needed. Implement and oversee application monitoring systems to proactively detect potential issues and take preventative measures to minimize downtime. Collaborate with development teams on application updates and deployments, ensuring a smooth transition and minimal disruption to users. Develop and maintain comprehensive application documentation, including user guides, troubleshooting procedures, and knowledge base articles. Act as a liaison between the hypercare application support team and business stakeholders, understanding their needs and communicating effectively regarding application issues and updates. Monitor key performance indicators (KPIs) related to application uptime, resolution times, and user satisfaction to identify areas for improvement. Available out of hours for incident support and changes such as deployments and hotfixes. Strong verbal and written communication skills to effectively interact with technical teams, business users, and senior management. Participating in application upgrades, patches, and releases, ensuring smooth transition and minimal disruption to users. Working closely with application developers to communicate user feedback, report bugs, and contribute to application improvements. Excellent verbal and written communication to effectively explain technical concepts to non-technical users and collaborate with cross-functional teams Ability to provide exceptional customer service to end-users, addressing their concerns promptly and professionally . Key Deliverables Provide support to new products during pilot, go-live, and handover to BAU support. Document run-books ready for handover. Assist in entry and exit criteria for hypercare. Ensure that services can be managed, operated, and supported in accordance with constraints specified during the service design stage of the service lifecycle. Manage service components to ensure they meet business needs and performance targets. Contribute to the implementation of remedies and preventative measures. Investigate problems in systems, processes, and services, with an understanding of the level of a problem (for example, strategic, tactical,l or operational) Identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions. Essential 5 Years of ITIL Experience - In Incident, Problem, and Change processes. 7+ years of experience in IT Application Support and Service delivery Excellent written and verbal communication and negotiation skills, including the ability to relate effectively. to users at all levels, and careful attention to detail. Flexible I n meeting the demands of the role, as the role may involve some evening and occasional weekend work, as well as being on call for incident management. Experience in creating and maintaining a project plan Excellent analysis and problem-solving skills Knowledge on SAAS integration Expertise in PostgreSQL and SQL Server. Exposure to any middleware platforms like MuleSoft, WebMethods, or Dell Boomi will be an added advantage. Agile product management tools like Jira, Confluence, etc. Education to degree level or able to offer the equivalent in terms of professional training and experience. This role requires out-of-hours support and on-call. Desirable Knowledge of the shipping/port agency domain. IT application Early Life Support experience. Experience in global organizations and services. IT partner/vendor management. Experience in Zoho Service Desk. Accreditation or qualification in a computing discipline. Have demonstrable experience and aptitude in working in a matrix organisation where effective and robust negotiating and influencing skills are used successfully while maintaining good working relationships with members of that organisation. Sufficient technical background to understand the different architectures of the core systems, and to understand the impact of new technologies; experience with enterprise-level applications will be an advantage. Six Sigma/Lean Green Belt. COBIT certified. ITIL Certification

Manage a transition from initiation through deployment using principles of PMP/DMAIC and or Aon s implementation methodologies for work transfer from a market/function/centre to an agreed Service Delivery Centre (SDC) or Centre of Excellence (CoE) or Third Party Ensure effective transition to ongoing operations team adhering to timelines, budget, scope and per the business case Responsible to establish and present technical and economic feasibility for Offshoring (Op Id, Sol Id) and making recommendations during strategic optimization initiatives Responsible for planning and delivery of all components of implementation work (including implementation planning, staffing, project planning, travel, knowledge transfer strategy and execution, hiring, training and knowledge transfer plans, SLA and metrics, quality plan, seating and technical infrastructure) to plan (financial and schedule) and must ensure strong integration across domains as we'll as with supporting teams Contribute to process mapping exercises and documentation support First escalation point for project team members who need assistance Act as arbitrator for project team members Interfaces extensively with the client and onshore business unit project and leadership teams to facilitate overall integration and to build an effective partnership Build effective partnerships with business, operations, domain, program office, talent acquisition, talent development, human resources, technology, procurement, finance, real estate functional linkages Participates in the Account Team for the project along with the Account Executive, IT SDM, Business SDM, and the Program Manager Works with the Program Manager and other members of the Account Team to provide progress updates to the client, the project team, Steering Committees, and other interested parties One transitions manager may have to manage up-to 3 Offshoring/Transition projects at a time There will typically be one transitions manager per new client implementation Responsible for ensuring that all project documentation accurately reflects the status of changes and outstanding issues - maintains master Risk log Update Transitions MIS, databases with detail and status of projects for Clients, BU MIS, Steering Committees, and other interested parties Education, Certifications Required Minimum qualification - graduation An MBA would be beneficial but is not a deciding factor Formal project management qualification - PMP or Prince 2 certification - would be beneficial Six sigma knowledge and training Green belt certification preferred Work Experience Required Minimum 3-4 years of work experience in Transitions 12+ years of BPO Industry experience in Operations &/or Transitions 2+ years of experience of leveraging work through others Prior experience of leading a team at Team Leader/ Assistant manager preferred Virtual work experience Prior experience of visiting and working at onshore client locations Prior experience of dealing with Leadership- managing their expectations and delivering to challenging deadlines Computer Skills Advanced skills in MS Office applications, specifically Word, Excel, and PowerPoint Knowledge of e-mail/scheduling software applications Proven experience in creating client ready business presentations Competencies Extremely strong English Communication Skills (written and verbal) Ability to quickly build, manage and sustain relationships virtually and across international geographies Very cross culturally competent Problem Solving skills and Decision-making ability Technical Project management skills - project planning, documentation and execution using PMP principles An extremely methodical and structured work approach Strong data driven and logical orientation Ability to quickly build, manage and sustain relationships with senior management and clients Very strong ability to influence others without directly managing Ability to probe and gather clear business requirements from senior stakeholders Strong Analytical and Problem-Solving Skills Highly developed conflict management skills Ability to get work done from virtual team members and stakeholders without undue escalation Continuous improvement mindset 29710 2556763

About Inchcape Shipping Services At Inchcape, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 250 proprietary offices, across 70 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government and intergovernmental organizations. We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry. Main Purpose of Job Inchcape shipping services are currently in the process of a large scale multiyear digital transformation programme, as part of this we are looking for a candidate to manage the early life support model to ensure smooth transition into production. This is a crucial and fulfilling role - we are on a fascinating journey and need a visionary, strategic thinker to manage and run our early life support team. An exciting challenge for the role will be to engage our transformation teams and customers to ensure a fit-for-purpose hypercare model can be deployed to deliver the applications into production at speed. As the Hypercare Application Support SME, you will gain an in-depth understanding of our core production systems and provide support to the level 2 teams, instigate detailed investigations and identify problems, engaging with product and development teams to ensure products are running at their optimal level. This is a great opportunity to work with a technology portfolio that s modern and constantly developing, furthering your knowledge of AI, Cloud, Big Data and other emerging technologies. You will be joining a business where collaboration, knowledge sharing, and growth are valued, and your inputs will be listened to. This is an exciting, dynamic role that requires agility of thought, adaptability with the ability to turn technical solutions and jargon into plain language for staff and communications. Role Requirements Acting as the primary subject matter expert for critical business applications, troubleshooting complex issues, and ensuring the smooth functioning of applications by proactively identifying and resolving potential problems, while collaborating closely with other IT teams and business stakeholders to align application support with strategic goals. Deep understanding of specific business applications, including their functionalities, architecture, data flows, and integration points, acting as the go-to person for complex technical issues. Excellent in applying analytical, logical, and systematic troubleshooting skills to diagnose complex technical issues and identify root causes. Lead the process of identifying, investigating, and resolving critical application issues, including escalating to higher-level support or vendors when needed. Implement and oversee application monitoring systems to proactively detect potential issues and take preventative measures to minimize downtime. Collaborate with development teams on application updates and deployments, ensuring a smooth transition and minimal disruption to users. Develop and maintain comprehensive application documentation, including user guides, troubleshooting procedures, and knowledge base articles. Act as a liaison between the application support team and business stakeholders, understanding their needs and communicating effectively regarding application issues and updates. Monitor key performance indicators (KPIs) related to application uptime, resolution times, and user satisfaction to identify areas for improvement. Available out of hours for incident support and changes such as deployments and hotfixes. Strong verbal and written communication skills to effectively interact with technical teams, business users, and senior management. Proven ability to lead and motivate a team, delegate tasks, and foster collaboration. Participating in application upgrades, patches, and releases, ensuring a smooth transition and minimal disruption to users. Working closely with application developers to communicate user feedback, report bugs, and contribute to application improvements. Excellent verbal and written communication to effectively explain technical concepts to non-technical users and collaborate with cross-functional teams Ability to provide exceptional customer service to end-users, addressing their concerns promptly and professionally. Key Deliverables Provide support to new products during pilot, go-live and handover to BAU support. Document run-books ready for handover. Assist in entry and exit criteria for hypercare. Ensure incidents and problem investigations are done in thorough detail, identifying root causes and issues are resolved within the SLA. Provide expert knowledge to application support members, helping identify issues and areas of improvement and providing that feedback to the respective teams. Ensure that services can be managed, operated, and supported in accordance with constraints specified during the service design stage of the service lifecycle. Ensure that the acceptance criteria are understood by the wider IT operations. Manage service components to ensure they meet business needs and performance targets. Develop and manage the implementation of remedies and preventative measures. Investigate problems in systems, processes, and services, with an understanding of the level of a problem (for example, strategic, tactical,l or operational) Identify process optimization opportunities with guidance and contribute to the implementation of proposed solutions. Essential Minimum 7 years of Development Background Good exposure to ITIL practices - In Incident, Problem, and Change processes. Exposure to IT Application Support and Service delivery functioning Excellent written and verbal communication and negotiation skills, including the ability to relate effectively to users at all levels and careful attention to detail. Flexible in meeting the demands of the role, as the role may involve some evening and occasional weekend work , as well as being on call for incident management. Excellent analysis and problem-solving skills Expert in modern software engineering practices Microsoft Visual Studio .NET, Visual Basic 6.0, ASP .NET, AJAX, and JavaScript. Exposure to SAAS integration Expertise in PostgreSQL and SQL Server. Exposure to any middleware platforms like MuleSoft, WebMethods, and Dell Boomi will be an added advantage. Agile product management tools like Jira, Confluence, etc. Education to degree level or able to offer the equivalent in terms of professional training and experience. This role requires out-of-hours support and on-call. Desirable Knowledge of the shipping/port agency domain. IT application Early Life Support experience. Experience in a global organisation and services. IT partner/vendor management. Experience in Zoho Service Desk. Accreditation or qualification in a computing discipline. Have demonstrable experience and aptitude in working in a matrix organisation where effective and robust negotiating and influencing skills are used successfully while maintaining good working relationships with members of that organisation. Sufficient technical background to understand the different architectures of the core systems, and to understand the impact of new technologies; experience with enterprise-level applications will be an advantage. Six Sigma/Lean Green Belt. COBIT certified. Plus much more! Why Inchcape Shipping Services We believe in building a diverse and high-performing workforce that works together to provide our customers with the exceptional service they deserve. To reach the highest standards, we depend on our people, their welfare, training, and expertise. We realize the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry. Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these: Global Perspective - We connect the world and see the bigger picture. The Power of People - we rely on the strength of local agent knowledge and relationships. Progress - we adopt new thinking and push for positive change in our industry. Inchcape is an Equal Opportunities Employer - equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues, and contractors are central to our success. Additional Information: Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation, depending upon your geographical location. To protect the interests of all parties, Inchcape will not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any fees associated with them. #LI-MB1

Roles and Responsibilities: Responsible for driving the continuous improvement initiatives / projects and implementing QMS for the assigned engagements. This includes: Creating a continuous improvement culture across the global BPO by fostering the Lean, digital transformation methodologies. Ensure the Continuous Improvement approach across Engagements and Centers Responsible for mentoring Lean six sigma projects using digital transformation & robotic process automation Responsible for ensuring improvement in organization DNA (Training on Lean & Six Sigma) Supports process alignment based on best-in-class processes Balance Scorecard for leadership reporting Fosters the global sharing of innovation, new methodologies, and benchmarking Support Big Data analytics and Cloud Computing services. Requirements: Delivery excellence : experience and capability in conducting process assessment, identifying improvement opportunities, ideation to implementation cycle, etc. Should be at least BB certified with exposure to leading Lean Six Sigma projects Exposure to the current automation tools and its implementation Preferred experience in driving process improvement, process transformation Should have knowledge on different RPA strategies & RPA products (certification added advantage and tools such as PowerAutomate, Uipath, Blueprism, AA, AI ) Advantage to have knowledge in: Dashboard & reporting tools like Power BI, Tableau, Qview Algorithms using R /Python/SAS programming, Chatbots, Artificial intelligence, Process mining tools Cloud services & Analytics AGILE based project management

Lead Next Gen Shared Services Quality Organization by consistently Raising the bar on service delivery standards and enable low risk and zero surprises BAUDevelop a high performing team supporting Accounts and provide exceptional quality assurance services to WNS clients Drive and improve efficiency leading to better operating margins with strong focus on governance timelines and risk managementRedesign and deploy sampling and stratification strategy based on Compliance checks Financial processes volume and Value mix Errors Customer priorities and Agent performanceSLA baselining predictive SLA monitoring and reportingProvide thought leadership creative solutions and leverage problem solving techniques to drive continuous improvement Serve as an integral part of the enterprise ecosystem by participating in strategic projects RFPs Client visits Digitalization of Quality Assurance Delivery embed Digital tools to strengthen audit mechanism and control framework Provide meaningful business insights to all stakeholders indepth statistical analysis defects exceptions and trends leading to performance enhancement and client experienceDemonstrate Leadership Behaviors example Enterprise Thinking Effective and Quick Decision Making Making Collaboration EssentialFoster a spirit of continuous learning and collaboration across teams Qualifications QualificationGraduate, Green Belt Lean Six Sigma Certified Mandate, Black Belt Six Sigma preferred, MS office trained

We are seeking a Lean and Quality professional to join our team. This role focuses on improving efficiency, reducing waste, and streamlining processes. The ideal candidate will have deep domain knowledge of Record to Report (R2R) processes, a strong understanding of lean principles, excellent project management skills, executive presence, and significant exposure to technology. Responsibilities Work with operations leads, vertical leads, and clients to design, implement, and drive value-generating roadmaps or transformation roadmaps (including digital and analytics). Collaborate with consulting teams, solutions teams, transition teams, training departments, operations teams, and practice areas to understand and deliver contractual commitments. Identify process bottlenecks with operation and functional teams; conduct root cause analysis; implement process improvements and digital solutions across the organization. Support aligned teams in their lean journey for continuous improvement by operationalizing the lean approach. Conduct value stream mapping (VSM), Gemba walks, floor walks to identify process improvement opportunities. Lead Lean Action Workouts and Kaizen events with operations teams and clients. Create transformation roadmaps for lean initiatives, work closely with business leaders for realization. Deliver Lean Digital projects that improve end-to-end processes driving significant business impact for clients. Conduct quality awareness sessions and lean training within the organization. Initiate projects that improve end-to-end processes; set up measurement systems delivering business impact. Build a culture of process excellence; drive productivity through process improvement projects aligned with business initiatives. Support transition teams in volume analysis; baseline metrics; set targets for new processes. Drive standardization of global best practices within the organization. Qualifications we seek in you! Minimum Qualifications / Skills Bachelor's degree required; CA or ICWA preferred Relevant years of experience in a Transformation role Certification in Lean Six Sigma or equivalent Deep Domain Knowledge: Experience in multiple R2R processes such as month-end close activities including intercompany reconciliations fixed assets financial planning & analysis (FP&A) etc., with deep domain skills in one or more areas Project Management: Excellent project management skills designing driving small large-scale improvement transformation projects Consultative Partnering Skills: Good consultative partnering skills while dealing senior leadership Digital Transformation Experience: Relevant experience design implementation administration digital transformation projects Lean and Quality knowledge: Ability to identify Waste and streamline process Self-driven Ability Drive Outcomes Independently: Self-driven ability drive outcomes independently Preferred Qualifications/ Skills Exposure R2R tools implementations like Blackline OneStream ERP implementations Exposure AI machine learning generative AI projects Experience handling Kaizen events

We are seeking a Lean and Quality professional to join our team. This role focuses on improving efficiency, reducing waste, and streamlining processes. The ideal candidate will have deep domain knowledge of Record to Report (R2R) processes, a strong understanding of lean principles, excellent project management skills, executive presence, and significant exposure to technology. Responsibilities Work with operations leads, vertical leads, and clients to design, implement, and drive value-generating roadmaps or transformation roadmaps (including digital and analytics). Collaborate with consulting teams, solutions teams, transition teams, training departments, operations teams, and practice areas to understand and deliver contractual commitments. Identify process bottlenecks with operation and functional teams; conduct root cause analysis; implement process improvements and digital solutions across the organization. Support aligned teams in their lean journey for continuous improvement by operationalizing the lean approach. Conduct value stream mapping (VSM), Gemba walks, floor walks to identify process improvement opportunities. Lead Lean Action Workouts and Kaizen events with operations teams and clients. Create transformation roadmaps for lean initiatives, work closely with business leaders for realization. Deliver Lean Digital projects that improve end-to-end processes driving significant business impact for clients. Conduct quality awareness sessions and lean training within the organization. Initiate projects that improve end-to-end processes; set up measurement systems delivering business impact. Build a culture of process excellence; drive productivity through process improvement projects aligned with business initiatives. Support transition teams in volume analysis; baseline metrics; set targets for new processes. Drive standardization of global best practices within the organization. Qualifications we seek in you! Minimum Qualifications / Skills Bachelor's degree required; CA or ICWA preferred Relevant years of experience in a Transformation role Certification in Lean Six Sigma or equivalent Deep Domain Knowledge: Experience in multiple R2R processes such as month-end close activities including intercompany reconciliations fixed assets financial planning & analysis (FP&A) etc., with deep domain skills in one or more areas Project Management: Excellent project management skills designing driving small large-scale improvement transformation projects Consultative Partnering Skills: Good consultative partnering skills while dealing senior leadership Digital Transformation Experience: Relevant experience design implementation administration digital transformation projects Lean and Quality knowledge: Ability to identify Waste and streamline process Self-driven Ability Drive Outcomes Independently: Self-driven ability drive outcomes independently Preferred Qualifications/ Skills Exposure R2R tools implementations like Blackline OneStream ERP implementations Exposure AI machine learning generative AI projects Experience handling Kaizen events

Looking for an individual to Independently lead the high impact projects needed to deliver on business outcomes and Drive LSS vibe through Engagement drives & mentoring Leans & GBs Independently lead the high impact projects needed to deliver on business outcomes Drive LSS vibe through Engagement drives & mentoring Leans & GBs Identify opportunities to deliver on committed productivity, productivity improvement in accounts through continuous improvement (CI) lever Drive stabilization for new transitions - metric identification, measurement system set & reporting set up, CI roadmap design, risk assessment Identify digital led transformation opportunities in existing relationships Deploy risk control & best practice framework Drive deployment of digital ops infra tools. Project experience in hire to retire operations (HRO). Qualifications we seek in you! Minimum qualifications Any graduate Green Belt / Black Belt certified Preferred qualifications/skills: Graduate, preferably - MBA background with Analytical / Statistics/ Digital knowledge Prior experience in having led projects – Digital, LSS, Domain led, consulting, analytics, preferred Good Domain knowledge of at least one of the HRO process HR background

Developing & implementing quality control procedures Monitoring & inspecting machining components Analyzing data &identifying issues Documenting & reporting Ensuring compliance Continuous improvement Handling junior QC team QMS,QualityAudit,Final QC Required Candidate profile Mechanical Engineering with 4/8 year experience inQuality department Excellent communications ,knowledge of QC Tools Well verse in Machinery industry Residing nearby Navi Mumbai Age below 45years

Drive Six Sigma & Lean projects to boost efficiency, cut waste, ensure quality compliance (ASTM, ISO, CE), reduce cycle time, train teams, implement SOPs, and use data-driven tools for continuous improvement in production & processes.

A typical day in a Process Excellence Manager may look like: Working with ops to identify project/process improvement opportunities which can start from a simple excel based solutions and can reach up to machine learning. Mentoring/Leading Projects till the needle is moved Supporting Kaizen activities Updating progress on projects to senior stakeholders You Have: Understanding & implementation experience of LEAN Six Sigma methodologies like DMAIC, DMADV(Six sigma green belt certified, Black belt trained) Internal/Risk Audits, Lean / Six sigma project management, TQM - Total Quality Management Execute and lead projects delivering tangible results for the business Develops metrics that provide data for process management and indicators for future improvement opportunities through Lean Six Sigma Planning and organizing skills, Analytical ability, Attention to details, Decision-making, Good communication skills - verbal and written, Good interpersonal skills Working knowledge of Minitab Strong knowledge of Statistics, Data Analysis & Hypothesis testing along with Business Analytics background to support consulting assignments Good to have skills - Data Science/ RPA/ Automation using VBA,Excel macros Exposure to Machine Learning algorithms is an added advantage And of course, since you will be presenting to senior management frequently so you should be good with excel & PowerPoint Shift Timings: General shift: 11.30 AM 8.30 PM

Job Title: Operations Manager Location: Noida, India Shift: US Shift Products: For more information, visit www.uvintl.com Education Requirements: Bachelors degree in Supply Chain Management, Logistics, Engineering, or Business Administration. MBA or Postgraduate Diploma in Operations or Supply Chain (preferred). Position Overview: We are seeking a dynamic and experienced Operations Manager to lead and optimize our operations in Noida, India . This critical role ensures smooth coordination across logistics, purchasing, customer service, and sales functions. The ideal candidate will possess a strategic mindset, demonstrate operational excellence, and bring a deep understanding of the distribution and supply chain landscape. Key Responsibilities 1. Strategic Operations Management Develop and implement operational strategies aligned with overall business objectives. Design and execute scalable operational models to support U.S. market growth. Lead, mentor, and develop cross-functional teams to drive alignment and high performance. Set clear performance expectations; conduct regular performance reviews and feedback sessions. Foster a culture of accountability, collaboration, and continuous learning. Monitor and optimize key performance indicators (KPIs) to enhance the India offices impact. Generate and analyze operational reports to identify trends and support data-driven decision-making. Present actionable insights and strategic recommendations to senior leadership for cost optimization and service improvement. Identify inefficiencies and lead continuous improvement initiatives using Lean, Six Sigma, or Kaizen methodologies. Drive automation and digital transformation across supply chain, logistics, customer service, and sales operations. 2. Product Development & Vendor Management Identify, qualify, and onboard new vendors to maintain a robust and diversified supply chain. Negotiate vendor contracts including pricing, packaging, inspection protocols, payment terms, and delivery timelines. Maintain strong relationships with existing vendors and establish backup sources for key categories. Conduct regular vendor performance reviews and implement corrective measures as needed. Oversee product development and order management, ensuring timely execution from concept to delivery. Experience Minimum 15 years of experience in supply chain management, logistics, and/or vendor management. At least 7 years of leadership experience managing cross-functional teams with a proven track record. Proficiency in ERP systems and advanced MS Excel skills for data analysis. Strong analytical, problem-solving, and decision-making abilities. Excellent leadership, communication, and interpersonal skills. Ability to work effectively under pressure and manage multiple priorities. Proven expertise in negotiation and vendor relationship management. Preferred Certifications Lean Six Sigma (Green Belt or Black Belt) APICS CPIM / CSCP or equivalent supply chain certifications Interested candidates may share their updated resume at Parul.Singh1@artech.com Best regards, Parul Singh

Minimum 1 year EXP as a Quality Analyst & total 3 years Exp in BPO. experience in E-commerce industry will be added advantage 6 days working (1 day rotational off) Graduate should be fluent in English & Hindi communications. Connect on 7697428237 Required Candidate profile Knowledge of TNA / TNI / BQ management / Quartile management / Call Quality Analysis / should have good Presentation skills,excel and report preparing. Candidate should have good Presentation skills.

Drive Six Sigma & Lean projects to boost efficiency, cut waste, ensure quality compliance (ASTM, ISO, CE), reduce cycle time, train teams, implement SOPs, and use data-driven tools for continuous improvement in production & processes.

Role & responsibilities Job Responsibilities 1. Strategic Alignment - ensure that the project aligns with the companys strategic objectives by prioritizing tasks and resources to meet business goals efficiently. 2. Return on Investment (ROI) - increase the projects ROI by reducing waste and ensuring cost effectiveness 3. Risk Identification - identify potential risks early and develop mitigation strategies 4. Contingency Planning - Prepare for unforeseen issues, ensuring project stays on track 5. Stakeholder Management - facilitate effective communication among stakeholders ensuring everyone is informed and aligned 6. Project Management tools - statistical tools and project management methodologies will be implemented for desirable project outcomes and streamline processes Preferred candidate profile Work Experience : Min 5 years of experience in Quality function/Project Management Night shift

Greetings from ReSource Pro!!! . Job Description: Assistant Manager/ Back Office Operation's Job Title: Assistant Manager, Service Delivery, India Working Experience: Minimum 8 years experience, 1+ years of experience as an Assistant Manager. Department: Service Delivery Unit / SDU Location: Bangalore, India / Nagawara Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce. Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met. Identify and lead the department, division or company level projects to realize corporate goals and strategies. Principal Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: Contact - HR Karthik | 9008042208 | Call & WhatsApp | Email - Karthik_Venkat@resourcepro.in Minimum Qualifications: Graduation Major N/A Competencies, Skills and Behaviors: Manages for effective performance and develop staff Build effective team relationships Communicates effectively Demonstrates functional excellence Customer centric ReSource Pro Operational Solutions Pvt Ltd. About Us: ReSource Pro brings to the insurance industry tools, technology, and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 8,000+ ReSource Pro employees provide dedicated support to more than 400+ insurance organizations, consistently achieving a 97% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity, and profitability. ReSource Pro Global Achievements: ISG Provider Lens - Insurance BPO Services and Platform Solutions 2020 ReSource Pro is placed as High in Product Challenger EVEREST PEAK Matrix - P&C Insurance BPS Peak Matrix Assessment 2021 ReSource Pro is identified as having a strong Market Impact in the list of Major Contenders Shift Timings: Regular Shift - 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift - 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Location: 2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India Contact Scope: Contact - HR Karthik | 9008042208 | Call & WhatsApp | Email - Karthik_Venkat@resourcepro.in

Job Description Why work for us? Alkegen brings together two of the worlds leading specialty materials companies to create one new, innovation-driven leader focused on battery technologies, filtration media, and specialty insulation and sealing materials. Through global reach and breakthrough inventions, we’re delivering products that enable the world to breathe easier, live greener, and go further than ever before. With over 60 manufacturing facilities with a global workforce of over 9,000 of the industry’s most experienced talent, including insulation and filtration experts, Alkegen is uniquely positioned to help customers impact the environment in meaningful ways. Alkegen offers a range of dynamic career opportunities with globe-spanning reach. From production operators to engineers, technicians to specialists, sales to leadership, we’re always looking for top talent ready to bring their best. Come grow with us! Job Requirements: We are seeking a Process Engineer to design, optimize, and scale critical operational workflows with a focus on efficiency, quality, and safety. This role collaborates across engineering, production, quality, and other support teams to enable seamless operations. Responsibilities: Process Design & Optimization Design, develop, and continuously improve operational processes using tools like process flow diagrams (PFDs), simulations, and modelling software across all production stages. Performance Monitoring & Analytics Track and analyze key process metrics (e.g., OEE, yield, throughput), perform root-cause analysis, and implement targeted improvements. Troubleshooting & Continuous Improvement Apply methodologies like Six Sigma, Lean, and Kaizen to troubleshoot and drive process enhancements. Compliance Conduct risk assessments, enforce compliance with safety, environmental, and quality standards (e.g. IMS). Documentation & Training Create and maintain SOPs, work instructions, training guides, process criteria, and ensure knowledge is accessible. Cross-functional Collaboration Work closely with production, quality assurance, Engineering & other support functions to ensure smooth process integration and scalable production. KPI Management Tracking key performance indicators (KPIs) to identify areas for improvement and monitor the effectiveness of implemented changes. Improvement Project Managing projects related to process improvement, including timelines, budgets, and risk assessments. Drive Cost reduction culture and work on reducing the manufacturing cost. Qualifications/ Experience: B. Tech Ceramic Technology / Chemical Engineering / Mechanical Engineering. B. Tech from Ceramic Technology would be an added advantage. 8-10 years of Process improvement experience in an industrial environment. Six Sigma Green/ Black belt certification. Strong analytical and problem-solving skills; data-driven mindset and comfort with statistical tools. Familiarity with Lean/Six Sigma, SPC, or Kaizen methodologies. Excellent written and verbal communication and crossteam collaboration skills. Experience with process control systems, PLC automation and/or manufacturing execution systems beneficial. If you are interested in being part of a world class Talent function here at Alkegen then we would love to hear from you. At Alkegen, we strive every day to help people – ALL PEOPLE – breathe easier, live greener and go further than ever before. We believe that diversity and inclusion is central to this mission and to our impact. Our diverse and inclusive culture drives our growth & innovation and we nurture it by actively embracing our differences and using our varied perspectives to solve the complex challenges facing our changing and diverse world. Employment selection and related decisions are made without regard to sex, race, ethnicity, nation of origin, religion, color, gender identity and expression, age, disability, education, opinions, culture, languages spoken, veteran’s status, or any other protected class.

Job description We are seeking a proactive and strategic Automation, Transformation & Business Excellence Assistant Manager to lead automation initiatives and drive business process improvements. The role focuses on leveraging technology and best practices to optimize operations, enhance quality, and deliver superior client outcomes. The ideal candidate will combine strong technical knowledge with business acumen and change management skills to enable successful transformation and operational excellence. Key Responsibilities: Lead end-to-end automation projects using RPA, AI, and other digital tools to streamline international accounting processes. Develop and execute transformation strategies aligned with business objectives to improve efficiency and scalability. Collaborate with cross-functional teams (Finance, Tax, Audit, Operations, IT) to identify automation and process improvement opportunities. Implement continuous improvement methodologies such as Lean, Six Sigma, or Agile to drive operational excellence. Define, monitor, and report on KPIs to assess the effectiveness of automation and transformation initiatives. Manage stakeholder communication and change management to ensure smooth adoption of new processes and systems. Conduct process mapping, root cause analysis, and gap assessments to support business excellence projects. Ensure compliance with internal policies and regulatory standards during implementation of transformation activities. Coordinate with vendors and manage third-party automation tools and services. Provide regular updates and presentations to senior management on project progress and business impact. Required Qualifications & Skills: Bachelors degree in Business Administration, Finance, Information Technology, or related field; MBA or relevant certifications (Lean Six Sigma, PMP, CBPA) preferred. Minimum 7 years experience in automation, transformation, or business excellence roles within an international accounts or KPO environment. Strong understanding of international accounting standards and global business processes. Hands-on experience with automation platforms such as UiPath, Blue Prism, Automation Anywhere, or equivalent. Excellent analytical, project management, and problem-solving skills. Strong communication, leadership, and stakeholder management abilities. Ability to thrive in a fast-paced environment and manage multiple projects simultaneously. What We Offer: Opportunity to lead cutting-edge automation and transformation projects impacting global accounts. Exposure to advanced technologies and global client operations. Supportive and growth-focused work culture. Competitive salary and comprehensive benefits.

Role & responsibilities To drive Operational Efficiency improvements to build culture of continuous improvement (Lean Six Sigma) Work closely with Section heads to identify opportunities for improvement in Cost, Quality, Productivity & Delivery. To work on skill improvement roadmap partnering with HR for personnel capability improvement Deep dive on OEE and perform loss tree analysis, publish status, and action plan and program manage OEE improvement initiative To coordinate RCA/ brainstorming sessions with process teams. Perform process diagnostics to identify areas of opportunities by improving the critical path through lean tools Preferred candidate profile Education & Experience: Graduation / Post graduation degree in Pharma, Science, Engineering, Technology with 6+ years’ experience in Operational Excellence and process improvement. MBA – Operations Management will be added advantage Certifications: Lean Six Sigma Green Belt (Additional preference Black Belt); Preferred: TOC; TQM; TPM; Kepner Tregoe; Advance Analytics; PMP. Projects executed in Pharma OSD / Injectables/Healthcare: Granulation, Compression, CVC bottle line, Cam/BQS/Romaco/Ima packing lines will be preferred

We are looking for a highly skilled and proactive Six Sigma-certified professional to lead continuous improvement and quality initiatives at our state-of-the-art quartz stone manufacturing facility. The ideal candidate will work cross-functionally Required Candidate profile Six Sigma Certification (Green Belt mandatory, Black Belt preferred) Strong knowledge of manufacturing processes Experience with Lean, 5S, Root Cause Analysis, SPC, and FMEA Proficient in MS Excel

Overview GEP is a diverse, creative team of people passionate about procurement. We invest ourselves entirely in our client’s success, creating strong collaborative relationships that deliver extraordinary value year after year. Our clients include market global leaders with far-flung international operations, Fortune 500 and Global 2000 enterprises, leading government and public institutions. We deliver practical, effective services and software that enable procurement leaders to maximise their impact on business operations, strategy and financial performance. That’s just some of the things that we do in our quest to build a beautiful company, enjoy the journey and make a difference. GEP is a place where individuality is prized, and talent respected. We’re focused on what is real and effective. GEP is where good ideas and great people are recognized, results matter, and ability and hard work drive achievements. We’re a learning organization, actively looking for people to help shape, grow and continually improve us. Are you one of us? GEP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, disability status, or any other characteristics protected by law. We are committed to hiring and valuing a global diverse work team. For more information please visit us on GEP.com or check us out on LinkedIn.com. Responsibilities Job Title: Quality Management System (QMS) Lead – Procurement Services We are seeking a highly skilled and process-oriented Quality Management System (QMS) Manager to design, implement, and manage an enterprise-wide Quality Management System tailored for procurement service operations. This individual will play a key role in driving compliance, continuous improvement, and operational excellence across client accounts through internal audits, SOP validation, Six Sigma training, and SOC control enforcement. Key Responsibilities: QMS Design & Implementation Design and implement a robust Quality Management System aligned with ISO 9001, Six Sigma, and SOC 1/2 control frameworks. Define and document standard operating procedures (SOPs) for key processes: Procure-to-Order, Order-to-Pay, Vendor Onboarding, and Contract Management. Set up a system to manage document control, change management, non-conformities, CAPA, and performance metrics. Internal Audit & Compliance Plan and conduct periodic internal audits across client accounts to assess process compliance, control adherence, and SOP validation. Identify risks, gaps, and process deviations; recommend and track corrective/preventive actions. Ensure readiness for client audits and external assessments (e.g., SOC, ISO audits). Team and Account Quality Ownership Develop and deploy a quality owner model—assign QMS representatives per client/account. Train and coach account-level quality leads to drive adherence and ownership. Create quality dashboards and report KPIs to leadership and clients. Process Improvement & Six Sigma Lead cross-functional process improvement initiatives using Lean Six Sigma methodologies. Build a continuous improvement culture across delivery teams. Facilitate Six Sigma training (Yellow/Green Belt) and drive certification initiatives. Training & Change Management Develop and roll out quality and compliance training modules (SOC control, SOP usage, audit prep, etc.). Foster organization-wide awareness and capability in quality standards and methodologies. Qualifications Qualifications: Bachelor’s Degree in Business, Engineering, Operations, or a related field. 6–10 years of experience in quality management, internal audit, or operations in procurement or BPO/shared services context. Proven experience in implementing and managing ISO 9001 QMS. Certified Six Sigma Green Belt (Black Belt preferred). Strong knowledge of SOC control requirements and compliance frameworks. Excellent communication, analytical, and stakeholder management skills. Experience in procurement or supply chain domain. Familiarity with tools like SAP Ariba, Coupa, Oracle Procurement, or ServiceNow. Exposure to automation, workflow tools, or process mining software. Key Competencies: Quality-centric mindset with a strong operational grip. Structured approach to problem-solving and root cause analysis. Strong leadership and influencing skills. Detail-oriented with the ability to drive change across teams.

ROLE : Quality Manager DESIGNATION : Manager II Quality LOCATION : Kolkata/Pune YEARS OF EXPERIENCE : 8+ Years Educational Qualification : Bachelor's degree Interested Candidates Contact on below number and Email ID : Mobile No : 9004453651 Email ID : mousumi@careerguideline.com

Objective Of This Role: (Brief description of the role, why are we hiring, and what will person in this role do) Responsible for handling of process excellence and CIP role at Chennai Perso Bureau Tasks & Responsibilities: (Major task and role person will have to perform list all the relevant points) Coordinate, manage and monitor Lean activities at site in liason with regional/global team Ensure to maintain continuous improvement projects/ initiative at site Lead teams in achieving process standardization and best practices Train and guide resources in process improvement techniques Assist in development of new process capabilities Process Observation Support, train & monitor quality and operations team on operational processes Initiate & Facilitate Lean Six Sigma Projects Value Stream Mapping for each production steps Align/attend monthly call with global lean team Education & Trainings: (Basic & Professional) B.E / B.Tech Technical know how: (Mention the technology on which person must be experienced) Mandatory: Knowledge and hands-on experience about PCI (Visa Card & Master Card) & RuPay Certifications Certified lead auditor for ISO 9001 Prior experience in Smart Card industry for Payment cards Lean Six Sigma Green Belt Good to know: Lean Six Sigma Black Belt GSM Standard Soft Skills: (Inputs on soft skills required for role, like team management, communication, customer management etc) People Management Skill Good communication skills in English language Leadership Skill Experience: (in yrs.) Total : 7-8 years Relevant* : 3-4 years (*Experience in related field, industry, products etc)