About Us : VitalEdge is a leading organization in the technology industry, dedicated to delivering innovative solutions and exceptional service to our clients. We foster a culture of innovation, collaboration, and professional growth, making us a great place to work. Our company has been recognized for its excellence in technology and customer service, and we are committed to maintaining a diverse and inclusive workplace. Job Summary : The Director Corporate IT at VitalEdge will lead our organizations Corporate IT infrastructure, support operations, end user services and implementation of Corporate IT specific security initiatives. This role demands a proactive leader with extensive experience in managing end-user support, office IT operations, vendor relationships, and policy development and governance. The ideal candidate will ensure seamless IT services, drive upgrades and innovation, and lead a high-performing team aligned with ITIL and Six Sigma standards. If selected, you will be expected to establish end-user policies and performance benchmarks for your team. The candidate will require a focus on building a high-performance team and delivering World Class End User Experience Modern Workplace with Microsoft 365 Deliver A Value Driven Connected Business Application & Operations Support Eco System Robust & Scalable Core Corporate Infrastructure Trusted Corporate Domains & Governance Develop VitalEdge Business Continuity Plan Key Responsibilities : Deliver User-Centric Design : Design every IT touchpoint with empathy and usability at the core. Deliver Cloud-First, Secure-Always Embrace modern architectures and secure-by-design practices. Deliver Data-Driven Decisions Leverage analytics and telemetry to continuously improve IT services. Deliver Business Alignment Act as a strategic partner, not just a service provider. Demonstrate strategic thinking, cross functional leadership, innovative mindset, be able to develop operating models, own a budget, and be able to deliver optimal tangible value. Lead and manage Corporate IT Infrastructure, including office network, laptops, printers, desktop systems, and overall tech ecosystem across locations. Own and optimize end-user IT operations, including 24/7 support channels (call, chat) for hardware, software, and configuration-related issues. Oversee employee tech support (laptop/desktop troubleshooting, printer services, IT configuration) ensuring smooth issue resolution and high customer satisfaction. Define, implement, and regularly upgrade IT policies, including security standards, inventory lifecycle, asset rotation (old vs. new), and infra upgrades. Ensure compliance with ITIL standards and process matrices; drive process maturity using Six Sigma methodologies to reduce downtime and enhance service quality. Monitor, report, and act on monthly IT performance metrics, service delivery benchmarks, and audit findings. Manage vendor relationships for hardware, software, and managed services; enforce SLA adherence and negotiate for cost-effective solutions. Lead the planning and execution of infrastructure upgrades and ensure alignment with business continuity and scalability goals. Oversee IT budgeting, strategic planning, and roadmap development to support business growth and efficiency. Provide leadership to a team of IT managers and support specialists, drive talent development, mentoring, and succession planning. Collaborate cross-functionally with business leaders to align IT operations with company objectives and evolving tech needs. Ensure cybersecurity compliance, risk mitigation, and regulatory adherence across all Corporate IT systems and processes. Qualifications : 10 15 years of progressive experience in IT, with at least 5+ years in leadership roles. Proven experience leading enterprise-wide IT operations in a mid-sized organization (e.g., $100M $500M range). Hands-on leadership in: Infrastructure & Operations (networking, cloud, cybersecurity) Business Applications (ERP, CRM, HRIS, etc.) Data Management/BI IT Governance & Compliance Experience managing global or distributed teams is a plus, especially if your company is geographically spread out Familiarity with hybrid cloud environments (Azure/AWS + on-prem). Understanding of enterprise systems (e.g., Infor, SAP, Oracle, Microsoft Dynamics). Strong grasp of cybersecurity frameworks (NIST, ISO 27001). Knowledge of modern workplace tools (e.g., Microsoft 365, collaboration platforms). Experience with ITIL, DevOps, and Agile practices is beneficial. Strong business acumen and ability to align IT with corporate strategy. Excellent stakeholder management, especially with Finance, HR, Operations, and Sales. Demonstrated ability to build and mentor high-performing teams. Effective communicator with board-level presence. Strong vendor management and negotiation experience. Preferred Certifications PMP or Prince2 ITIL Foundation or higher CISSP, CISM, or similar for security-oriented leaders AWS/Azure certifications for cloud fluency Strong understanding and practical application of ITIL frameworks (certification will be added on advantage). Working knowledge of Six Sigma methodologies (Green Belt or higher will be added on advantage) for process improvement and service excellence. Experience with security policy management, risk mitigation, and compliance frameworks. Demonstrated capability in vendor management, SLA governance, and driving KPI-based performance tracking. High ownership mindset, capable of leading 24/7 operations, handling escalations, and driving operational continuity. Excellent analytical, reporting, and strategic planning skills; experience in IT budgeting and digital transformation initiatives. Strong stakeholder communication, collaboration, and crisis management abilities across cross-functional teams. Bachelor s degree in computer science, Information Systems, Engineering, or related field. MBA or Master s in IT Management, Business Administration, or similar is a strong plus, especially if the role is business-facing.