Role Overview: We are looking for a proactive and detail-oriented Senior Executive WFM to join our R360 Operations team. The ideal candidate will play a key role in managing real-time operations, workforce planning, and ensuring optimal staffing across processes to meet business targets. Key Responsibilities: Monitor and manage real-time queue performance & adherence metrics. Handle agent scheduling, roster management, and shift planning. Track SLA (Service Level Agreement), shrinkage, occupancy & utilization metrics. Prepare daily, weekly, and monthly performance & attendance reports. Coordinate with Operations, HR, and Training teams for workforce alignment. Conduct capacity planning & forecasting based on historical data and trends. Manage real-time escalations, system downtimes, and unforeseen staffing issues. Ensure accurate data management and dashboard updates on WFM tools. Analyze performance reports and share actionable insights with stakeholders. Work closely with MIS/Reporting teams for automation & dashboard improvements. Skills & Competencies Required: Good understanding of WFM tools, dashboards, and real-time management. Proficient in Excel (Advanced), Google Sheets, and data analytics. Strong communication & coordination skills. Analytical mindset with problem-solving approach. Knowledge of Workforce Management tools like Aspect, IEX, NICE, Verint, or any CRM/WFM platforms (added advantage). Time management and multi-tasking skills in a fast-paced environment. Educational Qualification: Graduate in any discipline. Certification in WFM tools or Data Analytics is a plus. Preferred Experience: 1-4 years of experience in Workforce Management, RTA (Real Time Analyst), MIS Reporting, or WFM Operations role preferably in a BPO/KPO/Health-tech setup.

Reward360 Global Services Pvt Ltd is India s premier Customer Engagement Solutions Company. Headquartered in Bangalore with an office in Singapore and Dubai, our global loyalty solution has been built after years of deep understanding of customers, nuances of loyalty diaspora, the onset of big data and most importantly the simplicity of delivery across any loyalty program. For over 10 years, R360 s loyalty and rewards platforms have driven ambitious loyalty programs for some of the world s biggest brands - including Standard Chartered Bank, American Express and HDFC Bank. With 2000+ retail alliances in India and access to over 10 million rewards globally, gives us the edge to be one of the most exciting and growing company in Asia. We have a multidisciplinary team of technology experts, product, engineers, data scientists, client relationship managers and customer experience professionals. About the Role: We are seeking a Strategy Manager to play a pivotal role in shaping R360 s organizational strategy, cross-functional execution, and go-to-market (GTM) initiatives for new business opportunities. This role will require working closely with leadership to define strategic priorities, drive operational alignment across departments, and facilitate the launch of new initiatives in the loyalty and rewards ecosystem. Key Responsibilities 1. Organizational Strategy Business Planning Work with leadership and Founder to define and execute R360 s long-term strategic roadmap. Conduct industry and competitive analysis to identify trends, opportunities, and risks in the loyalty and rewards space. Develop data-driven business cases and recommendations for expansion, partnerships, and new revenue streams. Drive strategic planning cycles, including OKRs, business reviews, and financial modelling. 2. Cross-Functional Collaboration Execution Serve as a bridge between different teams (Product, Tech, BD, Finance, and Operations) to ensure strategic alignment. Identify operational bottlenecks and propose solutions for efficiency and scalability. Lead special projects, including process improvements, digital transformation, and operational enhancements. 3. GTM Strategy for New Business Initiatives Define and execute go-to-market strategies for new product launches, features, and partnerships. Work with business teams to ensure smooth adoption of new initiatives. Establish key performance indicators (KPIs) and measure success against business goals. What We re Looking For - Must-Have Qualifications: 5-8 years of experience in strategy consulting, corporate strategy, or business operations (preferably in fintech, payments, or loyalty/rewards). Strong problem-solving skills with experience in market research, competitive analysis, and financial modelling. Proven ability to work cross-functionally and drive execution in a fast-paced environment. Experience in defining and executing go-to-market strategies for new products or business. Excellent communication skills with the ability to present to senior leadership. Preferred Qualifications: Prior experience in fintech, banking, or loyalty platforms. MBA or Undergrad from a Tier-1 college is a plus. Experience in growth strategy, partnerships, or digital transformation projects. Candidates with an entrepreneurial background and who have built or scaled a startup, launched new business lines, or have experience in high-growth environments are welcome to apply.

Job Title: Senior Manager - HR Business Partner (HRBP) Location: Bangalore Department: Human Resources Job Summary: As an Senior Manager - HR Business Partner (HRBP) at Reward360, you will collaborate closely with business leaders to align HR strategies with organizational goals. You will act as a trusted advisor, fostering a positive workplace culture, driving employee engagement, and ensuring the effective execution of HR policies and programs. Reward360 Global Services Pvt Ltd is India s leading loyalty tech and customer engagement platform. We are scaling rapidly and looking for a high-impact Senior Manager - HRBP to partner with our growing teams across tech, operations, and business functions. If you re a passionate HR leader who wants to drive people strategy, partner with CXOs, shape culture, and make real business impact this is for you. What You ll Own: Partner with business leaders to drive org design, workforce planning & leadership coaching Lead performance cycles, capability frameworks, and talent calibration Build employee engagement, retention, and culture-building programs Actively manage people risks, grievances & conflict resolution Support leadership with change management, scale-up plans & org transitions Influence hiring decisions, manpower planning & new hire assimilation What We re Looking For: . 7-10 years of HRBP experience (preferably in tech/product/startup ecosystem) . Strong leadership presence with CXO-level stakeholder management . Hands-on with performance frameworks, engagement drivers & workforce analytics . High EQ, problem-solving mindset & strong execution bias . Excellent communication, & conflict resolution skills . Willingness to Work from office 5 days a week in our office at HSR Layout Sector 6. . Someone who is willing to balance hands on work and collaborative projects across the org, while mentoring juniors. Why Reward360? We don t just build customer loyalty - we build people loyalty. Come lead HR where strategy meets execution, and culture drives business. Be part of an innovative and dynamic organization. Opportunity to work with passionate professionals in a collaborative environment. Competitive compensation and benefits package. Reach out to explore!

Role: Director, Tech Operations Reward360 Global Services Pvt Ltd is India s premier Customer Engagement Solutions Company. Headquartered in Bangalore with an office in Singapore and Dubai, our global loyalty solution has been built after years of deep understanding of customers, nuances of loyalty diaspora, the onset of big data and most importantly the simplicity of delivery across any loyalty program. For over 10 years, R360 s loyalty and rewards platforms have driven ambitious loyalty programs for some of the world s biggest brands - including Standard Chartered Bank, American Express and HDFC Bank. With 2000+ retail alliances in India and access to over 10 million rewards globally, gives us the edge to be one of the most exciting and growing company in Asia. We have a multidisciplinary team of technology experts, product, engineers, data scientists, client relationship managers and customer experience professionals. Job Description : The Director of Operations will be responsible for overseeing and managing all operational aspects of our financial systems. S/he will be responsible for customer delivery, NPS score, quality delivery, and project management. The ideal candidate will have over 15 years of experience managing financial systems, with a strong background in financial reconciliation, process improvement, and team leadership. This role requires a hands-on approach to maintaining financial integrity and liability, while setting up robust processes and building a solid operations team. Key Responsibilities : Lead and manage the operations team, consisting of 5 to 10 members. Oversee large-scale financial reconciliation processes, ensuring accuracy, completeness, and timeliness. Develop, implement, and maintain robust operational processes to enhance efficiency and effectiveness. Ensure financial integrity and mitigate financial liability through rigorous oversight and control measures. Collaborate with cross-functional teams to understand business requirements and translate them into efficient operational solutions. Monitor and analyse key operational metrics, identifying areas for improvement and implementing corrective actions. Ensure compliance with industry regulations and internal policies. Provide hands-on support in resolving complex operational issues and escalations. Prepare and present regular reports on operational performance and strategic initiatives to senior management. Foster a culture of continuous improvement, innovation, and excellence within the operations team. Qualifications : Bachelors degree in Finance, Business Administration, or a related. Minimum of 15 years of experience in managing financial systems and operations, with a focus on financial reconciliation. Proven experience in setting up and managing robust operational processes. Strong leadership skills with a track record of building and managing high-performing teams. In-depth knowledge of financial integrity and liability management. Excellent analytical, problem-solving, and decision-making skills. Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Proficiency in using financial systems and tools, with hands-on experience in maintaining financial systems. Solid understanding of industry regulations and compliance requirements. Preferred Skills : Experience in the financial services industry. Familiarity with financial reconciliation tools and software. Knowledge of process improvement methodologies.

The Procurement Executive is responsible for overseeing and managing the procurement activities of the organization. This includes sourcing, negotiating, and purchasing goods and services required by the company to operate efficiently. The role involves developing and implementing procurement strategies, managing supplier relationships, and ensuring compliance with company policies and procedures. Key Responsibilities: Sourcing and Vendor Management: Identify potential suppliers and evaluate their products and services. Negotiate contracts, terms, and prices with vendors to obtain the best possible deals. Maintain strong relationships with existing suppliers and explore opportunities for cost savings and improved quality. Procurement Strategy: Develop and implement procurement strategies that align with the companys goals and objectives. Analyze market trends and conditions to anticipate changes in supply and demand. Continuously improve procurement processes to streamline operations and reduce costs. Purchase Order Management: Generate purchase orders and ensure timely delivery of goods and services. Coordinate with internal stakeholders to understand their requirements and facilitate the procurement process accordingly. Maintain accurate records of purchases, contracts, and supplier performance. Compliance and Risk Management: Ensure compliance with company policies, procedures, and regulatory requirements. Assess and mitigate risks associated with procurement activities, such as supply chain disruptions or supplier non-compliance. Monitor and enforce ethical sourcing practices to uphold corporate social responsibility standards. Budgeting and Cost Control: Develop and manage procurement budgets to optimize spending and achieve cost savings targets. Identify opportunities for cost reduction through volume discounts, alternative suppliers, or process improvements. Track and report on procurement metrics, such as cost savings, supplier performance, and contract compliance. Qualifications and Skills: Bachelors degree in business administration, supply chain management, or a related field. 5+ years in Procurement roles in ecommerce industry w.r.t. Vendor products listing on the ecommerce platform (Amazon, Flipkart or other ecommerce companies) Proven experience in procurement or purchasing roles, with a strong understanding of sourcing strategies and negotiation techniques. Excellent communication and interpersonal skills, with the ability to build and maintain relationships with internal stakeholders and external suppliers. Strong analytical and problem-solving abilities, with a focus on data-driven decision-making. Proficiency in procurement software and tools, such as ERP systems and e-procurement platforms. Familiarity with relevant laws and regulations governing procurement practices, such as contract law and import/export regulations. Additional Requirements: Certification in procurement or supply chain management is a plus. Experience in specific industries or sectors may be preferred, depending on the nature of the organizations business. Willingness to travel occasionally for supplier visits, conferences, or training sessions. Company Culture Fit: Adaptability: Ability to thrive in a fast-paced environment and navigate changing priorities. Collaboration: Willingness to work closely with cross-functional teams and contribute to a collaborative work culture Integrity: Commitment to upholding ethical standards and acting with honesty and integrity in all interactions. Innovation: Willingness to explore new ideas and technologies to improve procurement processes and drive business growth.

About us: Reward360 Global Services Pvt Ltd is India premier Customer Engagement Solutions Company. Headquartered in Bangalore with an office in Dubai and Singapore, our Global loyalty solution has been built after years of deep understanding of consumers, the nuances of the loyalty diaspora, the onset of big data, and most important the simplicity that needs to be delivered! Our Technology, Marketing, Alliances, Business, Product, and Operations teams work in collaboration to create and deliver the most successful loyalty programs in India today. With over 2000+ retail alliances in India and access to over 10 million rewards globally, gives us the edge to be one of the most exciting and growing loyalty companies in Asia. The only constant in todays difficult and dynamic market is 'change' . Our team is dedicated to using behavioral patterns of customers combined with cutting edge technology to take complex problems that enterprises face today and simplify them. This helps make our programs more relevant and puts the customer on the path of true loyalty. Position Overview: We are seeking an experienced Staff Frontend Engineer to join our engineering team and drive the development of high-quality, scalable web applications. This senior-level role requires expertise in modern frontend technologies, architectural thinking, and the ability to mentor junior developers while delivering pixel-perfect user interfaces. Key Responsibilities Technical Leadership & Development Design and implement complex frontend architectures using Angular, ReactJS, and modern JavaScript frameworks • Build responsive, pixel-perfect user interfaces that match Figma designs with exceptional attention to detail Develop and maintain micro frontend architectures to enable scalable, modular application development Write clean, maintainable, and well-tested code following industry best practices Optimize application performance, accessibility, and cross-browser compatibility Collaborate with UX/UI designers to translate wireframes and mockups into interactive web applications Architecture & Strategy Lead technical decision-making for frontend architecture and technology stack choices Design reusable component libraries and establish coding standards across teams Evaluate and integrate new frontend technologies and tools to improve development efficiency Mentor junior and mid-level engineers, providing code reviews and technical guidance Participate in technical discussions and contribute to engineering roadmap planning Collaboration & Quality Work closely with backend engineers, product managers, and designers to deliver cohesive user experiences Ensure high code quality through comprehensive testing, code reviews, and documentation Troubleshoot complex technical issues and provide innovative solutions Stay current with frontend development trends and best practices Required Skills & Experience 7+ years of frontend development experience with at least 3 years in senior/lead roles Expert-level proficiency in Angular (Angular 12+) and ReactJS Advanced knowledge of HTML5, CSS3, and modern JavaScript (ES6+) Extensive experience with Tailwind CSS and responsive design principles Strong background in micro frontend architecture and implementation Proven ability to create pixel-perfect implementations from Figma designs Technical Expertise Proficiency with TypeScript, state management libraries (NgRx, Redux, Zustand) Strong understanding of software design patterns and front-end • architecture. Experience with build tools and bundlers (Webpack, Vite, Angular CLI) Knowledge of testing frameworks (Jest, Cypress, Jasmine, Karma) Understanding of CI/CD pipelines and deployment strategies Experience with version control systems (Git) and collaborative development workflows Knowledge of web performance optimization techniques and accessibility standards (WCAG) Experience working in an agile development environment, comfortable with Scrum or Kanban methodologies. Soft Skills Strong problem-solving abilities and analytical thinking Excellent communication skills and ability to work in cross-functional teams Experience mentoring and guiding junior developers Ability to balance technical debt with feature delivery Strong attention to detail and commitment to quality Self-motivated with ability to work independently and manage priorities Required Qualifications Bachelor's degree in computer science, Engineering, or related field (or equivalent experience) Working knowledge of Node.js for full-stack development capabilities Experience with Next.js for React-based applications and server-side rendering Experience working with AI technologies and integrating AI-powered features into web applications Understanding of AI agents, chatbots, and conversational interfaces Knowledge of AI/ML APIs and services (OpenAI, Anthropic, Google AI, etc.) Experience with additional frontend frameworks (Vue.js, Svelte) Knowledge of backend technologies and API design principles Experience with cloud platforms (AWS) and containerization Familiarity with design systems and component library development Experience in agile development environments Open source contributions or technical blog writing What We Offer Competitive salary Comprehensive health insurance Modern development tools and equipment Collaborative and innovative work environment Opportunity to work on cutting-edge projects with significant impact Application Process Please apply with your resume including the Portfolio showcasing recent frontend projects and GitHub profile or code samples demonstrating your technical skills, which will give you an edge for a call on first priority! Role & responsibilities Preferred candidate profile

About us: Reward360 Global Services Pvt Ltd is India premier Customer Engagement Solutions Company. Headquartered in Bangalore with an office in Dubai and Singapore, our Global loyalty solution has been built after years of deep understanding of consumers, the nuances of the loyalty diaspora, the onset of big data, and most important the simplicity that needs to be delivered! Our Technology, Marketing, Alliances, Business, Product, and Operations teams work in collaboration to create and deliver the most successful loyalty programs in India today. With over 2000+ retail alliances in India and access to over 10 million rewards globally, gives us the edge to be one of the most exciting and growing loyalty companies in Asia. The only constant in today s difficult and dynamic market is change . Our team is dedicated to using behavioral patterns of customers combined with cutting edge technology to take complex problems that enterprises face today and simplify them. This helps make our programs more relevant and puts the customer on the path of true loyalty. Position Overview: We are seeking an experienced Staff Frontend Engineer to join our engineering team and drive the development of high-quality, scalable web applications. This senior-level role requires expertise in modern frontend technologies, architectural thinking, and the ability to mentor junior developers while delivering pixel-perfect user interfaces. Key Responsibilities Technical Leadership & Development Design and implement complex frontend architectures using Angular, ReactJS, and modern JavaScript frameworks Build responsive, pixel-perfect user interfaces that match Figma designs with exceptional attention to detail Develop and maintain micro frontend architectures to enable scalable, modular application development Write clean, maintainable, and well-tested code following industry best practices Optimize application performance, accessibility, and cross-browser compatibility Collaborate with UX/UI designers to translate wireframes and mockups into interactive web applications Architecture & Strategy Lead technical decision-making for frontend architecture and technology stack choices Design reusable component libraries and establish coding standards across teams Evaluate and integrate new frontend technologies and tools to improve development efficiency Mentor junior and mid-level engineers, providing code reviews and technical guidance Participate in technical discussions and contribute to engineering roadmap planning Collaboration & Quality Work closely with backend engineers, product managers, and designers to deliver cohesive user experiences Ensure high code quality through comprehensive testing, code reviews, and documentation Troubleshoot complex technical issues and provide innovative solutions Stay current with frontend development trends and best practices Required Skills & Experience 7+ years of frontend development experience with at least 3 years in senior/lead roles Expert-level proficiency in Angular (Angular 12+) and ReactJS Advanced knowledge of HTML5, CSS3, and modern JavaScript (ES6+) Extensive experience with Tailwind CSS and responsive design principles Strong background in micro frontend architecture and implementation Proven ability to create pixel-perfect implementations from Figma designs Technical Expertise Proficiency with TypeScript, state management libraries (NgRx, Redux, Zustand) Strong understanding of software design patterns and front-end architecture. Experience with build tools and bundlers (Webpack, Vite, Angular CLI) Knowledge of testing frameworks (Jest, Cypress, Jasmine, Karma) Understanding of CI/CD pipelines and deployment strategies Experience with version control systems (Git) and collaborative development workflows Knowledge of web performance optimization techniques and accessibility standards (WCAG) Experience working in an agile development environment, comfortable with Scrum or Kanban methodologies. Soft Skills Strong problem-solving abilities and analytical thinking Excellent communication skills and ability to work in cross-functional teams Experience mentoring and guiding junior developers Ability to balance technical debt with feature delivery Strong attention to detail and commitment to quality Self-motivated with ability to work independently and manage priorities Required Qualifications Bachelors degree in computer science, Engineering, or related field (or equivalent experience) Working knowledge of Node.js for full-stack development capabilities Experience with Next.js for React-based applications and server-side rendering Experience working with AI technologies and integrating AI-powered features into web applications Understanding of AI agents, chatbots, and conversational interfaces Knowledge of AI/ML APIs and services (OpenAI, Anthropic, Google AI, etc.) Experience with additional frontend frameworks (Vue.js, Svelte) Knowledge of backend technologies and API design principles Experience with cloud platforms (AWS) and containerization Familiarity with design systems and component library development Experience in agile development environments Open source contributions or technical blog writing What We Offer Competitive salary Comprehensive health insurance Modern development tools and equipment Collaborative and innovative work environment Opportunity to work on cutting-edge projects with significant impact Application Process Please submit your resume including the Portfolio showcasing recent frontend projects and GitHub profile or code samples demonstrating your technical skills.