Role Overview: We are looking for a proactive and detail-oriented Senior Executive WFM to join our R360 Operations team. The ideal candidate will play a key role in managing real-time operations, workforce planning, and ensuring optimal staffing across processes to meet business targets. Key Responsibilities: Monitor and manage real-time queue performance & adherence metrics. Handle agent scheduling, roster management, and shift planning. Track SLA (Service Level Agreement), shrinkage, occupancy & utilization metrics. Prepare daily, weekly, and monthly performance & attendance reports. Coordinate with Operations, HR, and Training teams for workforce alignment. Conduct capacity planning & forecasting based on historical data and trends. Manage real-time escalations, system downtimes, and unforeseen staffing issues. Ensure accurate data management and dashboard updates on WFM tools. Analyze performance reports and share actionable insights with stakeholders. Work closely with MIS/Reporting teams for automation & dashboard improvements. Skills & Competencies Required: Good understanding of WFM tools, dashboards, and real-time management. Proficient in Excel (Advanced), Google Sheets, and data analytics. Strong communication & coordination skills. Analytical mindset with problem-solving approach. Knowledge of Workforce Management tools like Aspect, IEX, NICE, Verint, or any CRM/WFM platforms (added advantage). Time management and multi-tasking skills in a fast-paced environment. Educational Qualification: Graduate in any discipline. Certification in WFM tools or Data Analytics is a plus. Preferred Experience: 1-4 years of experience in Workforce Management, RTA (Real Time Analyst), MIS Reporting, or WFM Operations role preferably in a BPO/KPO/Health-tech setup.
Reward360 Global Services Pvt Ltd is India s premier Customer Engagement Solutions Company. Headquartered in Bangalore with an office in Singapore and Dubai, our global loyalty solution has been built after years of deep understanding of customers, nuances of loyalty diaspora, the onset of big data and most importantly the simplicity of delivery across any loyalty program. For over 10 years, R360 s loyalty and rewards platforms have driven ambitious loyalty programs for some of the world s biggest brands - including Standard Chartered Bank, American Express and HDFC Bank. With 2000+ retail alliances in India and access to over 10 million rewards globally, gives us the edge to be one of the most exciting and growing company in Asia. We have a multidisciplinary team of technology experts, product, engineers, data scientists, client relationship managers and customer experience professionals. About the Role: We are seeking a Strategy Manager to play a pivotal role in shaping R360 s organizational strategy, cross-functional execution, and go-to-market (GTM) initiatives for new business opportunities. This role will require working closely with leadership to define strategic priorities, drive operational alignment across departments, and facilitate the launch of new initiatives in the loyalty and rewards ecosystem. Key Responsibilities 1. Organizational Strategy Business Planning Work with leadership and Founder to define and execute R360 s long-term strategic roadmap. Conduct industry and competitive analysis to identify trends, opportunities, and risks in the loyalty and rewards space. Develop data-driven business cases and recommendations for expansion, partnerships, and new revenue streams. Drive strategic planning cycles, including OKRs, business reviews, and financial modelling. 2. Cross-Functional Collaboration Execution Serve as a bridge between different teams (Product, Tech, BD, Finance, and Operations) to ensure strategic alignment. Identify operational bottlenecks and propose solutions for efficiency and scalability. Lead special projects, including process improvements, digital transformation, and operational enhancements. 3. GTM Strategy for New Business Initiatives Define and execute go-to-market strategies for new product launches, features, and partnerships. Work with business teams to ensure smooth adoption of new initiatives. Establish key performance indicators (KPIs) and measure success against business goals. What We re Looking For - Must-Have Qualifications: 5-8 years of experience in strategy consulting, corporate strategy, or business operations (preferably in fintech, payments, or loyalty/rewards). Strong problem-solving skills with experience in market research, competitive analysis, and financial modelling. Proven ability to work cross-functionally and drive execution in a fast-paced environment. Experience in defining and executing go-to-market strategies for new products or business. Excellent communication skills with the ability to present to senior leadership. Preferred Qualifications: Prior experience in fintech, banking, or loyalty platforms. MBA or Undergrad from a Tier-1 college is a plus. Experience in growth strategy, partnerships, or digital transformation projects. Candidates with an entrepreneurial background and who have built or scaled a startup, launched new business lines, or have experience in high-growth environments are welcome to apply.
Job Title: Senior Manager - HR Business Partner (HRBP) Location: Bangalore Department: Human Resources Job Summary: As an Senior Manager - HR Business Partner (HRBP) at Reward360, you will collaborate closely with business leaders to align HR strategies with organizational goals. You will act as a trusted advisor, fostering a positive workplace culture, driving employee engagement, and ensuring the effective execution of HR policies and programs. Reward360 Global Services Pvt Ltd is India s leading loyalty tech and customer engagement platform. We are scaling rapidly and looking for a high-impact Senior Manager - HRBP to partner with our growing teams across tech, operations, and business functions. If you re a passionate HR leader who wants to drive people strategy, partner with CXOs, shape culture, and make real business impact this is for you. What You ll Own: Partner with business leaders to drive org design, workforce planning & leadership coaching Lead performance cycles, capability frameworks, and talent calibration Build employee engagement, retention, and culture-building programs Actively manage people risks, grievances & conflict resolution Support leadership with change management, scale-up plans & org transitions Influence hiring decisions, manpower planning & new hire assimilation What We re Looking For: . 7-10 years of HRBP experience (preferably in tech/product/startup ecosystem) . Strong leadership presence with CXO-level stakeholder management . Hands-on with performance frameworks, engagement drivers & workforce analytics . High EQ, problem-solving mindset & strong execution bias . Excellent communication, & conflict resolution skills . Willingness to Work from office 5 days a week in our office at HSR Layout Sector 6. . Someone who is willing to balance hands on work and collaborative projects across the org, while mentoring juniors. Why Reward360? We don t just build customer loyalty - we build people loyalty. Come lead HR where strategy meets execution, and culture drives business. Be part of an innovative and dynamic organization. Opportunity to work with passionate professionals in a collaborative environment. Competitive compensation and benefits package. Reach out to explore!
Role: Director, Tech Operations Reward360 Global Services Pvt Ltd is India s premier Customer Engagement Solutions Company. Headquartered in Bangalore with an office in Singapore and Dubai, our global loyalty solution has been built after years of deep understanding of customers, nuances of loyalty diaspora, the onset of big data and most importantly the simplicity of delivery across any loyalty program. For over 10 years, R360 s loyalty and rewards platforms have driven ambitious loyalty programs for some of the world s biggest brands - including Standard Chartered Bank, American Express and HDFC Bank. With 2000+ retail alliances in India and access to over 10 million rewards globally, gives us the edge to be one of the most exciting and growing company in Asia. We have a multidisciplinary team of technology experts, product, engineers, data scientists, client relationship managers and customer experience professionals. Job Description : The Director of Operations will be responsible for overseeing and managing all operational aspects of our financial systems. S/he will be responsible for customer delivery, NPS score, quality delivery, and project management. The ideal candidate will have over 15 years of experience managing financial systems, with a strong background in financial reconciliation, process improvement, and team leadership. This role requires a hands-on approach to maintaining financial integrity and liability, while setting up robust processes and building a solid operations team. Key Responsibilities : Lead and manage the operations team, consisting of 5 to 10 members. Oversee large-scale financial reconciliation processes, ensuring accuracy, completeness, and timeliness. Develop, implement, and maintain robust operational processes to enhance efficiency and effectiveness. Ensure financial integrity and mitigate financial liability through rigorous oversight and control measures. Collaborate with cross-functional teams to understand business requirements and translate them into efficient operational solutions. Monitor and analyse key operational metrics, identifying areas for improvement and implementing corrective actions. Ensure compliance with industry regulations and internal policies. Provide hands-on support in resolving complex operational issues and escalations. Prepare and present regular reports on operational performance and strategic initiatives to senior management. Foster a culture of continuous improvement, innovation, and excellence within the operations team. Qualifications : Bachelors degree in Finance, Business Administration, or a related. Minimum of 15 years of experience in managing financial systems and operations, with a focus on financial reconciliation. Proven experience in setting up and managing robust operational processes. Strong leadership skills with a track record of building and managing high-performing teams. In-depth knowledge of financial integrity and liability management. Excellent analytical, problem-solving, and decision-making skills. Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Proficiency in using financial systems and tools, with hands-on experience in maintaining financial systems. Solid understanding of industry regulations and compliance requirements. Preferred Skills : Experience in the financial services industry. Familiarity with financial reconciliation tools and software. Knowledge of process improvement methodologies.
The Procurement Executive is responsible for overseeing and managing the procurement activities of the organization. This includes sourcing, negotiating, and purchasing goods and services required by the company to operate efficiently. The role involves developing and implementing procurement strategies, managing supplier relationships, and ensuring compliance with company policies and procedures. Key Responsibilities: Sourcing and Vendor Management: Identify potential suppliers and evaluate their products and services. Negotiate contracts, terms, and prices with vendors to obtain the best possible deals. Maintain strong relationships with existing suppliers and explore opportunities for cost savings and improved quality. Procurement Strategy: Develop and implement procurement strategies that align with the companys goals and objectives. Analyze market trends and conditions to anticipate changes in supply and demand. Continuously improve procurement processes to streamline operations and reduce costs. Purchase Order Management: Generate purchase orders and ensure timely delivery of goods and services. Coordinate with internal stakeholders to understand their requirements and facilitate the procurement process accordingly. Maintain accurate records of purchases, contracts, and supplier performance. Compliance and Risk Management: Ensure compliance with company policies, procedures, and regulatory requirements. Assess and mitigate risks associated with procurement activities, such as supply chain disruptions or supplier non-compliance. Monitor and enforce ethical sourcing practices to uphold corporate social responsibility standards. Budgeting and Cost Control: Develop and manage procurement budgets to optimize spending and achieve cost savings targets. Identify opportunities for cost reduction through volume discounts, alternative suppliers, or process improvements. Track and report on procurement metrics, such as cost savings, supplier performance, and contract compliance. Qualifications and Skills: Bachelors degree in business administration, supply chain management, or a related field. 5+ years in Procurement roles in ecommerce industry w.r.t. Vendor products listing on the ecommerce platform (Amazon, Flipkart or other ecommerce companies) Proven experience in procurement or purchasing roles, with a strong understanding of sourcing strategies and negotiation techniques. Excellent communication and interpersonal skills, with the ability to build and maintain relationships with internal stakeholders and external suppliers. Strong analytical and problem-solving abilities, with a focus on data-driven decision-making. Proficiency in procurement software and tools, such as ERP systems and e-procurement platforms. Familiarity with relevant laws and regulations governing procurement practices, such as contract law and import/export regulations. Additional Requirements: Certification in procurement or supply chain management is a plus. Experience in specific industries or sectors may be preferred, depending on the nature of the organizations business. Willingness to travel occasionally for supplier visits, conferences, or training sessions. Company Culture Fit: Adaptability: Ability to thrive in a fast-paced environment and navigate changing priorities. Collaboration: Willingness to work closely with cross-functional teams and contribute to a collaborative work culture Integrity: Commitment to upholding ethical standards and acting with honesty and integrity in all interactions. Innovation: Willingness to explore new ideas and technologies to improve procurement processes and drive business growth.
About us: Reward360 Global Services Pvt Ltd is India premier Customer Engagement Solutions Company. Headquartered in Bangalore with an office in Dubai and Singapore, our Global loyalty solution has been built after years of deep understanding of consumers, the nuances of the loyalty diaspora, the onset of big data, and most important the simplicity that needs to be delivered! Our Technology, Marketing, Alliances, Business, Product, and Operations teams work in collaboration to create and deliver the most successful loyalty programs in India today. With over 2000+ retail alliances in India and access to over 10 million rewards globally, gives us the edge to be one of the most exciting and growing loyalty companies in Asia. The only constant in todays difficult and dynamic market is 'change' . Our team is dedicated to using behavioral patterns of customers combined with cutting edge technology to take complex problems that enterprises face today and simplify them. This helps make our programs more relevant and puts the customer on the path of true loyalty. Position Overview: We are seeking an experienced Staff Frontend Engineer to join our engineering team and drive the development of high-quality, scalable web applications. This senior-level role requires expertise in modern frontend technologies, architectural thinking, and the ability to mentor junior developers while delivering pixel-perfect user interfaces. Key Responsibilities Technical Leadership & Development Design and implement complex frontend architectures using Angular, ReactJS, and modern JavaScript frameworks • Build responsive, pixel-perfect user interfaces that match Figma designs with exceptional attention to detail Develop and maintain micro frontend architectures to enable scalable, modular application development Write clean, maintainable, and well-tested code following industry best practices Optimize application performance, accessibility, and cross-browser compatibility Collaborate with UX/UI designers to translate wireframes and mockups into interactive web applications Architecture & Strategy Lead technical decision-making for frontend architecture and technology stack choices Design reusable component libraries and establish coding standards across teams Evaluate and integrate new frontend technologies and tools to improve development efficiency Mentor junior and mid-level engineers, providing code reviews and technical guidance Participate in technical discussions and contribute to engineering roadmap planning Collaboration & Quality Work closely with backend engineers, product managers, and designers to deliver cohesive user experiences Ensure high code quality through comprehensive testing, code reviews, and documentation Troubleshoot complex technical issues and provide innovative solutions Stay current with frontend development trends and best practices Required Skills & Experience 7+ years of frontend development experience with at least 3 years in senior/lead roles Expert-level proficiency in Angular (Angular 12+) and ReactJS Advanced knowledge of HTML5, CSS3, and modern JavaScript (ES6+) Extensive experience with Tailwind CSS and responsive design principles Strong background in micro frontend architecture and implementation Proven ability to create pixel-perfect implementations from Figma designs Technical Expertise Proficiency with TypeScript, state management libraries (NgRx, Redux, Zustand) Strong understanding of software design patterns and front-end • architecture. Experience with build tools and bundlers (Webpack, Vite, Angular CLI) Knowledge of testing frameworks (Jest, Cypress, Jasmine, Karma) Understanding of CI/CD pipelines and deployment strategies Experience with version control systems (Git) and collaborative development workflows Knowledge of web performance optimization techniques and accessibility standards (WCAG) Experience working in an agile development environment, comfortable with Scrum or Kanban methodologies. Soft Skills Strong problem-solving abilities and analytical thinking Excellent communication skills and ability to work in cross-functional teams Experience mentoring and guiding junior developers Ability to balance technical debt with feature delivery Strong attention to detail and commitment to quality Self-motivated with ability to work independently and manage priorities Required Qualifications Bachelor's degree in computer science, Engineering, or related field (or equivalent experience) Working knowledge of Node.js for full-stack development capabilities Experience with Next.js for React-based applications and server-side rendering Experience working with AI technologies and integrating AI-powered features into web applications Understanding of AI agents, chatbots, and conversational interfaces Knowledge of AI/ML APIs and services (OpenAI, Anthropic, Google AI, etc.) Experience with additional frontend frameworks (Vue.js, Svelte) Knowledge of backend technologies and API design principles Experience with cloud platforms (AWS) and containerization Familiarity with design systems and component library development Experience in agile development environments Open source contributions or technical blog writing What We Offer Competitive salary Comprehensive health insurance Modern development tools and equipment Collaborative and innovative work environment Opportunity to work on cutting-edge projects with significant impact Application Process Please apply with your resume including the Portfolio showcasing recent frontend projects and GitHub profile or code samples demonstrating your technical skills, which will give you an edge for a call on first priority! Role & responsibilities Preferred candidate profile
About us: Reward360 Global Services Pvt Ltd is India premier Customer Engagement Solutions Company. Headquartered in Bangalore with an office in Dubai and Singapore, our Global loyalty solution has been built after years of deep understanding of consumers, the nuances of the loyalty diaspora, the onset of big data, and most important the simplicity that needs to be delivered! Our Technology, Marketing, Alliances, Business, Product, and Operations teams work in collaboration to create and deliver the most successful loyalty programs in India today. With over 2000+ retail alliances in India and access to over 10 million rewards globally, gives us the edge to be one of the most exciting and growing loyalty companies in Asia. The only constant in today s difficult and dynamic market is change . Our team is dedicated to using behavioral patterns of customers combined with cutting edge technology to take complex problems that enterprises face today and simplify them. This helps make our programs more relevant and puts the customer on the path of true loyalty. Position Overview: We are seeking an experienced Staff Frontend Engineer to join our engineering team and drive the development of high-quality, scalable web applications. This senior-level role requires expertise in modern frontend technologies, architectural thinking, and the ability to mentor junior developers while delivering pixel-perfect user interfaces. Key Responsibilities Technical Leadership & Development Design and implement complex frontend architectures using Angular, ReactJS, and modern JavaScript frameworks Build responsive, pixel-perfect user interfaces that match Figma designs with exceptional attention to detail Develop and maintain micro frontend architectures to enable scalable, modular application development Write clean, maintainable, and well-tested code following industry best practices Optimize application performance, accessibility, and cross-browser compatibility Collaborate with UX/UI designers to translate wireframes and mockups into interactive web applications Architecture & Strategy Lead technical decision-making for frontend architecture and technology stack choices Design reusable component libraries and establish coding standards across teams Evaluate and integrate new frontend technologies and tools to improve development efficiency Mentor junior and mid-level engineers, providing code reviews and technical guidance Participate in technical discussions and contribute to engineering roadmap planning Collaboration & Quality Work closely with backend engineers, product managers, and designers to deliver cohesive user experiences Ensure high code quality through comprehensive testing, code reviews, and documentation Troubleshoot complex technical issues and provide innovative solutions Stay current with frontend development trends and best practices Required Skills & Experience 7+ years of frontend development experience with at least 3 years in senior/lead roles Expert-level proficiency in Angular (Angular 12+) and ReactJS Advanced knowledge of HTML5, CSS3, and modern JavaScript (ES6+) Extensive experience with Tailwind CSS and responsive design principles Strong background in micro frontend architecture and implementation Proven ability to create pixel-perfect implementations from Figma designs Technical Expertise Proficiency with TypeScript, state management libraries (NgRx, Redux, Zustand) Strong understanding of software design patterns and front-end architecture. Experience with build tools and bundlers (Webpack, Vite, Angular CLI) Knowledge of testing frameworks (Jest, Cypress, Jasmine, Karma) Understanding of CI/CD pipelines and deployment strategies Experience with version control systems (Git) and collaborative development workflows Knowledge of web performance optimization techniques and accessibility standards (WCAG) Experience working in an agile development environment, comfortable with Scrum or Kanban methodologies. Soft Skills Strong problem-solving abilities and analytical thinking Excellent communication skills and ability to work in cross-functional teams Experience mentoring and guiding junior developers Ability to balance technical debt with feature delivery Strong attention to detail and commitment to quality Self-motivated with ability to work independently and manage priorities Required Qualifications Bachelors degree in computer science, Engineering, or related field (or equivalent experience) Working knowledge of Node.js for full-stack development capabilities Experience with Next.js for React-based applications and server-side rendering Experience working with AI technologies and integrating AI-powered features into web applications Understanding of AI agents, chatbots, and conversational interfaces Knowledge of AI/ML APIs and services (OpenAI, Anthropic, Google AI, etc.) Experience with additional frontend frameworks (Vue.js, Svelte) Knowledge of backend technologies and API design principles Experience with cloud platforms (AWS) and containerization Familiarity with design systems and component library development Experience in agile development environments Open source contributions or technical blog writing What We Offer Competitive salary Comprehensive health insurance Modern development tools and equipment Collaborative and innovative work environment Opportunity to work on cutting-edge projects with significant impact Application Process Please submit your resume including the Portfolio showcasing recent frontend projects and GitHub profile or code samples demonstrating your technical skills.
Role & responsibilities Preferred candidate profile About R360: Reward360 Global Services Pvt Ltd is India premier Customer Engagement Solutions Company. Headquartered in Bangalore with an office in Dubai and Singapore, our Global loyalty solution has been built after years of deep understanding of consumers, the nuances of the loyalty diaspora, the onset of big data, and most important the simplicity that needs to be delivered across any loyalty program. About this role: We are seeking an experienced professional to lead the Concierge Support function at R360. This high-responsibility role focuses on managing complex client requests and escalations, especially those from premium and super-premium credit card holders of our banking partner. The role requires over 10 years of experience in customer experience, service delivery, or client servicing, preferably with a strong background in travel and hospitality. As the final escalation point for unresolved concierge requests, this individual will ensure timely, accurate, and empathetic resolutions while maintaining the highest standards of service. Roles And Responsibilities Client Case Resolution & Escalation Management Act as the final decision-maker for all unresolved client concerns, with a focus on accuracy, ownership, and professionalism. Proactively work with internal and external teams to close cases swiftly and satisfactorily. Client Engagement & Representation Represent R360 in direct interactions with high-value clients, ensuring their expectations are managed and met effectively. Deliver personalized support that reinforces trust and long-term relationship value. Stakeholder Collaboration Work closely with cross-functional teams including Travel, Vendor Management, Technology, and Client Experience to facilitate fast and effective resolutions. Coordinate with banking partners to maintain alignment on service protocols and standards Process Ownership & SOP Management Identify systemic issues and drive process improvements to reduce repeat complaints and enhance operational efficiency. Develop and maintain SOPs to ensure consistent, high-quality service delivery. Lead knowledge sharing and training interventions where needed. Reporting & Governance Maintain detailed trackers and dashboards for escalations, SLAs, resolution timelines, and case types. Analyze data to surface trends, identify bottlenecks, and suggest corrective actions. Present key insights in internal reviews and stakeholder meetings. What should you have? At least 10 years of experience in client service, service operations, or customer experience roles. Strong domain knowledge of the travel ecosystem, including flights, hotels, and itinerary planning. Proven ability to manage escalations from high-value customers and deliver resolutions under pressure. Strong communication, problem-solving, and collaboration skills. Experience working with multiple internal and external stakeholders to drive issue resolution. Proficiency in tracking tools, reporting systems, and case management platforms.
About R360: Reward360 Global Services Pvt Ltd is India premier Customer Engagement Solutions Company. Headquartered in Bangalore with an office in Dubai and Singapore, our Global loyalty solution has been built after years of deep understanding of consumers, the nuances of the loyalty diaspora, the onset of big data, and most important the simplicity that needs to be delivered across any loyalty program. About this role: We are seeking an experienced professional to lead the Concierge Support function at R360. This high-responsibility role focuses on managing complex client requests and escalations, especially those from premium and super-premium credit card holders of our banking partner. The role requires over 10 years of experience in customer experience, service delivery, or client servicing, preferably with a strong background in travel and hospitality. As the final escalation point for unresolved concierge requests, this individual will ensure timely, accurate, and empathetic resolutions while maintaining the highest standards of service. Roles And Responsibilities Client Case Resolution & Escalation Management o Act as the final decision-maker for all unresolved client concerns, with a focus on accuracy, ownership, and professionalism. o Proactively work with internal and external teams to close cases swiftly and satisfactorily. Client Engagement & Representation o Represent R360 in direct interactions with high-value clients, ensuring their expectations are managed and met effectively. o Deliver personalized support that reinforces trust and long-term relationship value. Stakeholder Collaboration o Work closely with cross-functional teams including Travel, Vendor Management, Technology, and Client Experience to facilitate fast and effective resolutions. o Coordinate with banking partners to maintain alignment on service protocols and standards. Process Ownership & SOP Management o Identify systemic issues and drive process improvements to reduce repeat complaints and enhance operational efficiency. o Develop and maintain SOPs to ensure consistent, high-quality service delivery. o Lead knowledge sharing and training interventions where needed. Reporting & Governance o Maintain detailed trackers and dashboards for escalations, SLAs, resolution timelines, and case types. o Analyze data to surface trends, identify bottlenecks, and suggest corrective actions. o Present key insights in internal reviews and stakeholder meetings. What should you have At least 10 years of experience in client service, service operations, or customer experience roles. Strong domain knowledge of the travel ecosystem, including flights, hotels, and itinerary planning. Proven ability to manage escalations from high-value customers and deliver resolutions under pressure. Strong communication, problem-solving, and collaboration skills. Experience working with multiple internal and external stakeholders to drive issue resolution. Proficiency in tracking tools, reporting systems, and case management platforms.
About us: Reward360 Global Services Pvt Ltd is India premier Customer Engagement Solutions Company. Headquartered in Bangalore with an office in Dubai and Singapore, our Global loyalty solution has been built after years of deep understanding of consumers, the nuances of the loyalty diaspora, the onset of big data, and most important the simplicity that needs to be delivered! Our Technology, Marketing, Alliances, Business, Product, and Operations teams work in collaboration to create and deliver the most successful loyalty programs in India today. With over 2000+ retail alliances in India and access to over 10 million rewards globally, gives us the edge to be one of the most exciting and growing loyalty companies in Asia. The only constant in today s difficult and dynamic market is change . Our team is dedicated to using behavioral patterns of customers combined with cutting edge technology to take complex problems that enterprises face today and simplify them. This helps make our programs more relevant and puts the customer on the path of true loyalty. Position Overview: We are seeking an experienced Staff Frontend Engineer to join our engineering team and drive the development of high-quality, scalable web applications. This senior-level role requires expertise in modern frontend technologies, architectural thinking, and the ability to mentor junior developers while delivering pixel-perfect user interfaces. Key Responsibilities Technical Leadership & Development Design and implement complex frontend architectures using Angular, ReactJS, and modern JavaScript frameworks Build responsive, pixel-perfect user interfaces that match Figma designs with exceptional attention to detail Develop and maintain micro frontend architectures to enable scalable, modular application development Write clean, maintainable, and well-tested code following industry best practices Optimize application performance, accessibility, and cross-browser compatibility Collaborate with UX/UI designers to translate wireframes and mockups into interactive web applications Architecture & Strategy Lead technical decision-making for frontend architecture and technology stack choices Design reusable component libraries and establish coding standards across teams Evaluate and integrate new frontend technologies and tools to improve development efficiency Mentor junior and mid-level engineers, providing code reviews and technical guidance Participate in technical discussions and contribute to engineering roadmap planning Collaboration & Quality Work closely with backend engineers, product managers, and designers to deliver cohesive user experiences Ensure high code quality through comprehensive testing, code reviews, and documentation Troubleshoot complex technical issues and provide innovative solutions Stay current with frontend development trends and best practices Required Skills & Experience 6 to 8 years of frontend development experience with at least 1 to 2 years in senior role and mentorship Expert-level proficiency in Angular (Angular 12+) and proficient in ReactJS Advanced knowledge of HTML5, CSS3, and modern JavaScript (ES6+) Extensive experience with Tailwind CSS and responsive design principles Proficiency with TypeScript, state management libraries (NgRx, Redux, Zustand) Strong background in micro frontend architecture and implementation Proven ability to create pixel-perfect implementations from Figma designs Strong understanding of software design patterns and front-end architecture. Experience with build tools and bundlers (Webpack, Vite, Angular CLI) Knowledge of testing frameworks (Jest, Cypress, Jasmine, Karma) Knowledge of web performance optimization techniques and accessibility standards (WCAG) Soft Skills Strong problem-solving abilities and analytical thinking Excellent communication skills and ability to work in cross-functional teams Experience mentoring and guiding junior developers Ability to balance technical debt with feature delivery Strong attention to detail and commitment to quality Self-motivated with ability to work independently and manage priorities Required Qualifications Bachelors degree in computer science, Engineering, or related field (or equivalent experience) Experience in agile development environments Open source contributions or technical blog writing What We Offer Competitive salary Comprehensive health insurance Modern development tools and equipment Collaborative and innovative work environment Opportunity to work on cutting-edge projects with significant impact Application Process Please submit your resume including the Portfolio showcasing recent frontend projects and GitHub profile or code samples demonstrating your technical skills.
Experience: 2 5 years About the Role We are looking for a skilled Backend Developer with solid experience in Node.js and related frameworks to join our engineering team. You ll be responsible for building, optimizing, and maintaining scalable APIs, backend systems, and integrations that power our products. The ideal candidate has experience owning modules or end-to-end product features and can work independently in a fast-paced environment. Key Responsibilities Design, develop, and maintain backend services using Node.js, Express.js, NestJS. Build and optimize RESTful APIs for web and mobile applications. Integrate third-party APIs and external systems seamlessly. Work with databases such as MongoDB, MySQL, and PostgreSQL to design efficient schemas and write optimized queries. Implement asynchronous processing and message queues using technologies like AWS SQS, or RabbitMQ. Collaborate closely with frontend, DevOps, and product teams to deliver high-quality features. Write clean, maintainable, and testable code following best practices. Deploy, monitor, and maintain backend services on AWS (EC2, Lambda, S3, RDS, etc.). Participate in code reviews, design discussions, and sprint planning. Ensure high performance, security, and scalability of backend systems. Requirements 2 5 years of professional experience as a backend developer. Strong proficiency in Node.js, Express.js, NestJS frameworks. Solid understanding of databases MongoDB, MySQL, and/or PostgreSQL. Hands-on experience with AWS cloud services (Lambda, EC2, S3, RDS, CloudWatch, etc.). Experience working with message queues (SQS,, or RabbitMQ). Good understanding of API design, authentication/authorization, and microservice architecture. Proven experience in developing and deploying a product or feature end-to-end. Familiarity with version control (Git) and modern CI/CD pipelines. Strong problem-solving and debugging skills. Excellent communication and collaboration abilities. Good to Have Experience with Next.js (for full-stack or server-side rendering experience). Experience with Docker and containerized deployments. Familiarity with TypeScript and writing strongly typed code. Exposure to Serverless architectures. Knowledge of monitoring tools (New Relic, Datadog, Grafana, etc.). Understanding of unit and integration testing frameworks (Jest, Mocha, etc.).
We are looking for a Junior Python Developer with at least 2 years of experience, skilled in building APIs and working with PostgreSQL. Youll be involved in developing backend applications using Python (preferably with Flask or FastAPI), integrating third-party services, and managing databases. If you have experience or interest in Vector Databases, that s a plus, but not required. This is an excellent opportunity for someone eager to grow and learn in a dynamic environment. Key Responsibilities: - Develop and maintain backend applications using Python frameworks like Flask or FastAPI. Build and integrate RESTful APIs to enable smooth communication between services. Manage and optimize databases, primarily using PostgreSQL. Collaborate with the team on delivering efficient, scalable solutions. Learn and contribute to projects involving modern technologies like Vector Databases (if applicable). Required Qualifications: - Python Development: At least 2 years of hands-on experience working with Flask or FastAPI. API Development: Strong skills in building and integrating RESTful APIs. Database Management: Experience with PostgreSQL for database tasks and optimization. Preferred Qualifications: - Vector Databases: Exposure to Vector Databases is a plus - Working with GEN AI is a plus Soft Skills: - Good communication skills and a collaborative mindset. - Problem-solving attitude and eagerness to learn new technologies. - Ability to work effectively in a team-oriented environment. Educational Requirements: - Bachelor s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Job Title: Manager/Senior Manager Financial Operations Department : Operations Location : Bangalore (work from office - 5 days work week at HSR Layout Sector 6, no hybrid working as per policy) Industry : Banking/ Fintech / Credit Card Loyalty & Rewards Role Objective To lead and own the financial integrity of end-to-end reward platform operations by managing transaction reconciliation, pricing compliance, billing accuracy, refund validation, and MIS/reporting. This role requires a reconciliation specialist who can operate at the intersection of finance, technology, banking, and operations, ensuring robust financial governance across complex transaction workflows involving OTAs, loyalty partners, and multiple payment entities. Key Responsibilities 1. Price Parity Monitoring Perform regular price parity checks across OTAs and internal product catalogues to ensure competitive pricing, eliminate financial leakage and bank compliance, audit requirements Collaborate with the partners, client/ bank, product and sourcing teams to flag discrepancies and drive corrective actions. 2. Transaction & Fund Flow Reconciliation Lead multi-leg reconciliation across the complete transaction lifecycle: a. Payment Gateway Reconciliation (success/failure mapping, settlement matching) o Partner Recon (OTA/airline/hotel/vendor data vs internal records) b. Cancellation & Refund Validation (including partial, full cancellations) c. Bank Statement Validation & Refund Cross-Check d. Fund management and payout planning managing timely payment cycles with clients and partners 3. Refund Processing and Post-Reconciliation Manage refund eligibility validation, exception handling, and timely disbursement. Ensure post-refund reconciliation is completed to close financial entries and maintain audit trail integrity. Implement controls for auto-refunds where feasible. 4. Billing, Payments & Fund Management Drive all finance ops related to partner billing, MDR loss tracking, concierge billing, and partner settlements. Oversee CRR (Customer Refund Reserve) working, validation, and partner agreement alignment. Monitor and project wallet balances, ensuring sufficiency for peak redemption cycles. Manage vendor payment cycles, follow-ups, and fund allocations for business continuity. 5. Reporting & MIS Generate and own delivery of: a. Pre-defined MIS for management and banking partners. b. Ad-hoc data extraction for business and compliance teams. c. Audit and regulatory reports including transaction trails, discrepancy logs, and reconciliation status. 6. Financial Operations Support & Ticket Resolution Lead resolution of customer financial complaints, coordinating with Concierge, Partner Support, and Payment Gateways. a. Refund discrepancies b. Technical failure escalations c. Partner/warehouse data mismatch resolution d. Act as escalation point for high-value or premium customer financial queries. Required Qualifications MBA Finance or similar qualification with 8 to 12 years of experience in reconciliation and financial operations in fintech, banking, or loyalty platforms. Prior experience managing large scale multi-layer reconciliations, fund settlements, and refund processing is a must. Strong command over Fund management and planning, GL operations, ledger reconciliations, and audit frameworks. Expertise in tools such as SQL, Excel, and reconciliation automation platforms. Preferred Experience Working with reward platforms, loyalty systems, or OTAs Familiarity, MDR structures, CRR modelling, and PCI DSS compliance related to financial operations Hands-on with MIS tools like Power BI, Tableau, or Excel Power Query. Key Competencies High analytical rigor and process orientation Cross-functional leadership across Ops, Tech, and Finance Strong stakeholder communication with banks, partners, and auditors Problem-solving approach for transaction and tech-linked financial mismatches Eye for automation and scalability in reconciliation workflows
R360 powers a data driven customer engagement ecosystem that enables the world s leading organisations to earn customer loyalty every day. For over 10 years, R360 s loyalty and reward platforms have driven ambitious loyalty programs for some of the world s biggest brands including Axis Bank, Standard Chartered Bank, HDFC Bank and Emirates National Dubai Bank. We have 500+ global retail partnerships and offer our clients reward programs, nuanced customer segmentation, datacentric campaigns, and big data analytics. Our multidisciplinary team of technology experts, product engineers, data scientists, client relationship managers and customer experience professionals work together with our clients to enable loyalty by enhancing customer acquisition, engagement and retention. Job Title: Complaints Handling Executive Department: Customer Experience / Service Quality / Operations Location: Bangalore Reports To: Complaints Manager / Customer Service Head Job Purpose To manage and resolve customer complaints efficiently and fairly while maintaining full compliance with regulatory guidelines. The role also requires strong data management and advance Excel reporting skills to track performance, identify trends, and support management with daily and weekly dashboards. Key Responsibilities 1. Complaint Management Receive, acknowledge, and response with case closure to clients which is recorded across multiple channels (branch, email, call center, regulatory bodies, etc.). Coordinate with relevant departments to investigate and resolve customer issues promptly. Draft accurate, clear, and empathetic responses to customers/clients in line with bank communication standards. Ensure all complaints are closed within the defined turnaround time (TAT). 2. Reporting & Data Analysis Prepare and publish daily, weekly, and monthly complaint reports using Excel (pivot tables, charts, VLOOKUP, dashboards, etc.). Maintain accurate and up-to-date complaint logs and trackers. Analyze complaint data to identify key trends, recurring issues, and root causes. Collaborate with IT or analytics teams to automate recurring reports or dashboards where possible. 3. Compliance and Governance Adhere to regulatory and internal policies related to customer complaint handling. Ensure accurate recordkeeping for audits and regulatory submissions. Support in responding to regulator or ombudsman queries when required. 4. Process Improvement & Customer Experience Conduct root cause analysis to recommend preventive actions. Identify opportunities to enhance complaint resolution efficiency and customer satisfaction. Promote a customer-centric culture within the team. Key Performance Indicators (KPIs) Complaint resolution within defined TAT Quality and accuracy of Excel reports and dashboards Reduction in repeat complaints Timeliness and completeness of submissions Compliance with audit and regulatory requirements Qualifications & Experience Education: Bachelors in any degree Experience: 2-5 years in complaint management, customer service, or operations within banking or Social media escalations. Technical Skills: Advanced Microsoft Excel (pivot tables, formulas, conditional formatting, charts, data validation, dashboards) Knowledge of PowerPoint and Word for presentations and reports Familiarity with CRM / complaint management systems Skills & Competencies Strong analytical and reporting abilities Excellent written and verbal communication Empathy and customer focus Attention to detail and accuracy Ability to handle pressure and multitask Collaboration and teamwork Behavioral Attributes Integrity and accountability Proactive and solution-oriented mindset Continuous learning and improvement attitude Professionalism and discretion
QA Engineer R360 powers a data driven customer engagement ecosystem that enables the world s leading organisations to earn customer loyalty every day. For over 10 years, R360 s loyalty and reward platforms have driven ambitious loyalty programs for some of the world s biggest brands including Axis Bank, Standard Chartered Bank, HDFC Bank and Emirates National Dubai Bank. We have 500+ global retail partnerships and offer our clients reward programs, nuanced customer segmentation, datacentric campaigns, and big data analytics. Our multidisciplinary team of technology experts, product engineers, data scientists, client relationship managers and customer experience professionals work together with our clients to enable loyalty by enhancing customer acquisition, engagement and retention. Experience Required 2 to 4 years Job Summary We are seeking a QA Engineer with strong expertise in manual and automation testing for e-commerce and BFSI/Payment applications. The candidate should have hands-on experience in end-to-end testing. Key Responsibilities Work closely with product team to review and analyze user stories, use cases, and requirements Prepare functional test scenarios and test cases for e-commerce and payment flows Execute all levels of testing: System, Integration, Regression, and UAT Develop and maintain automation scripts using Selenium/Playwright with Java Perform API testing using Postman and REST Assured Conduct database testing with SQL queries to validate data integrity Execute performance testing using JMeter for load and stress scenarios Document and track defects in JIRA with detailed reproduction steps Required Skills Domain Knowledge Strong BFSI/Payment domain experience (2-4 years) will add on benefits Understanding of payment gateway flows, transaction processing Knowledge of e-commerce checkout and order management workflows Technical Skills Good understanding of SDLC and STLC processes Manual testing: functional, regression, integration testing Automation: Selenium and/or Playwright frameworks Good understanding in Java programming API testing: REST Assured, Postman Database: Strong SQL skills for backend validation Performance: Basic knowledge in JMeter Defect tracking: Excellent knowledge in JIRA Soft Skills Strong analytical and problem-solving abilities Good communication and attention to detail Team player with ability to work in Agile environment
Reward360 Global Services Pvt Ltd is India premier Customer Engagement Solutions Company. Headquartered in Bangalore with an office in Dubai and Singapore, our Global loyalty solution has been built after years of deep understanding of consumers, the nuances of the loyalty diaspora, the onset of big data, and most important the simplicity that needs to be delivered across any loyalty program. For over 10 years, R360s loyalty and reward platforms have driven ambitious loyalty programs for some of the world s biggest brands including Axis Bank, Standard Chartered Bank, HDFC Bank and Emirates National Dubai Bank. We have 500+ global retail partnerships and offer our clients reward programs, nuanced customer segmentation, data-centric campaigns, and big data analytics. Our Technology, Marketing, Alliances, Business, Product, and Operations teams work in collaboration to create and deliver the most successful loyalty programs in India today. With over 2000+ retail alliances in India and access to over 10 million rewards globally, gives us the edge to be one of the most exciting and growing loyalty companies in Asia. We are looking for an Associate/Sr. Associate - Talent Acquisition to join our People Operations team. A brief job description in this regard is mentioned below. What are we looking for? Bachelor s degree in HR, Business, or a related field 2+ years of experience in a full-cycle or technical recruiting role, exceptions can be made in the case of exceptionally smart candidates Experience in active candidate sourcing and management Experience in end to end recruitment Agency hiring or product company/startup hiring is ideal Proficiency in networking and building talent communities Solid understanding of recruiting metrics and acquisition practices and methods Good to have: Experience in creative sourcing from various sources Experience in working on TA data Behavioural Competencies: Strong communication skills Strong negotiation skills Speed and ownership is a non negotiable! Why should you join us? Get to contribute to talent and impact in a company which is in transformation stage Get mentored by experienced colleagues who come in with rich industry experience Opportunity to expand repertoire across tech and non-tech roles with a leader in the Reward and Loyalty management space High ownership and high impact role!