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Director - Tech Operations

Director - Tech Operations

Reward360

10 - 15 years

35 - 40 Lacs

Bengaluru

Posted:10 hours ago| Platform:

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Skills Required

Compliance Project management Process improvement Analytical Director Continuous improvement Customer engagement Operations Financial services Financial reconciliation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role: Director, Tech Operations

Reward360 Global Services Pvt Ltd is India s premier Customer Engagement Solutions Company. Headquartered in Bangalore with an office in Singapore and Dubai, our global loyalty solution has been built after years of deep understanding of customers, nuances of loyalty diaspora, the onset of big data and most importantly the simplicity of delivery across any loyalty program.

For over 10 years, R360 s loyalty and rewards platforms have driven ambitious loyalty programs for some of the world s biggest brands - including Standard Chartered Bank, American Express and HDFC Bank. With 2000+ retail alliances in India and access to over 10 million rewards globally, gives us the edge to be one of the most exciting and growing company in Asia.

We have a multidisciplinary team of technology experts, product, engineers, data scientists, client relationship managers and customer experience professionals.

: The Director of Operations will be responsible for overseeing and managing all operational aspects of our financial systems. S/he will be responsible for customer delivery, NPS score, quality delivery, and project management.

The ideal candidate will have over 15 years of experience managing financial systems, with a strong background in financial reconciliation, process improvement, and team leadership. This role requires a hands-on approach to maintaining financial integrity and liability, while setting up robust processes and building a solid operations team.

Key Responsibilities

Lead and manage the operations team, consisting of 5 to 10 members.
Oversee large-scale financial reconciliation processes, ensuring accuracy, completeness, and timeliness.
Develop, implement, and maintain robust operational processes to enhance efficiency and effectiveness.
Ensure financial integrity and mitigate financial liability through rigorous oversight and control measures.
Collaborate with cross-functional teams to understand business requirements and translate them into efficient operational solutions.
Monitor and analyse key operational metrics, identifying areas for improvement and implementing corrective actions.
Ensure compliance with industry regulations and internal policies.
Provide hands-on support in resolving complex operational issues and escalations.
Prepare and present regular reports on operational performance and strategic initiatives to senior management.
Foster a culture of continuous improvement, innovation, and excellence within the operations team.

Qualifications

Bachelors degree in Finance, Business Administration, or a related.
Minimum of 15 years of experience in managing financial systems and operations, with a focus on financial reconciliation.
Proven experience in setting up and managing robust operational processes.
Strong leadership skills with a track record of building and managing high-performing teams.
In-depth knowledge of financial integrity and liability management.
Excellent analytical, problem-solving, and decision-making skills.
Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
Proficiency in using financial systems and tools, with hands-on experience in maintaining financial systems.
Solid understanding of industry regulations and compliance requirements.

Preferred Skills

Experience in the financial services industry.
Familiarity with financial reconciliation tools and software.
Knowledge of process improvement methodologies.

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Director - Tech Operations