Manager - Digital Transformation (US Healthcare), Pune

Concentrix is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance for some of the worlds best brands. Every day, from more than 40 countries and across six continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design.

Visit www.concentrix.com to learn more.

Job Title: Consultant, Transformation (Manager level)

Techno - functional role

Domain - US Healthcare

Mode of Work - Work from office

Job Location: Pune

Relevant Experience:

5+ years of relevant exp in identifying Process improvement opportunities via Six Sigma improvements, deployed Cognitive (RPA, GenAI solutions, etc, technology) for improving customer experience or improvement in voice /chat processes

Good to have experience with Healthcare accounts / clients

Must to have Contact center experience.

Role:

enabling technology using solutions like Lean Six Sigma, Robotics Process Automation, AI enabled Conversation Bots.

responsible for working with clients to identify strategic capabilities that create competitive advantage.

Key essentials:

Total experience of 6 to 10yrs, with 5+yrs of relevant experience in Digital Transformation domain.

1. Hands on with Six Sigma improvements, deployed Cognitive (RPA, GenAI solutions) for improving customer experience or voice /chat processes

2. Black belt certification is mandate; however if have hands on experience in Healthcare sector would be value add

3. Must have experience in

   process mapping (As IS - TO BE process) via MS Visio and process assessment with Cost Benefit Analysis

4. Good to have exposure around Minitab, Visio and latest tech platforms

Plz note: Your candidature will be assessed based on your skills, experience, and the interview panels evaluation of your suitability for the appropriate role level.