8 Process Assessment Jobs

Concentrix is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance for some of the worlds best brands. Every day, from more than 40 countries and across six continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design. Visit www.concentrix.com to learn more. Position: Consultant, Digital Transformation Techno - functional role Mode of Work - Work from office Job Location: Kolkata Relevant Experience: 5+ years in identifying Process improvement opportunities via Six Sigma improvements, deployed Cognitive (RPA, GenAI solutions, etc, technology) for improving customer experience or improvement in voice /chat processes Must to have Contact center experience. Role: Concentrix Innovation & Transformation Consultant will work in close partnership with our clients, Sales and delivery teams to identify opportunities & work on providing value added solutions to improve performance, increase efficiency, optimizing cost, value adds etc. You will be reshaping processes, transforming the organization & enabling technology using solutions like Lean Six Sigma, Robotics Process Automation, AI enabled Conversation Bots. Concentrix Innovation & Transformation Consultant work as a trusted business advisor & change agent, responsible for working with clients to identify strategic capabilities that create competitive advantage. Key essentials: Hands on with Six Sigma improvements, deployed Cognitive (RPA, GenAI solutions) for improving customer experience or voice /chat processes Green Belt certification is mandate; however, preference is for Black belt certified professional Must have experience in process mapping (As IS - TO BE process) via MS Visio and process assessment with Cost Benefit Analysis Good to have exposure around Minitab, Visio and latest tech platforms

Concentrix is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance for some of the worlds best brands. Every day, from more than 40 countries and across six continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design. Visit www.concentrix.com to learn more. Position: Consultant or Sr. Consultant Digital Transformation Techno - functional role Mode of Work - Work from office Job Location: Gurgaon Relevant Experience: 5+ years in identifying Process improvement opportunities via Six Sigma improvements, deployed Cognitive (RPA, GenAI solutions, etc, technology) for improving customer experience or improvement in voice /chat processes Must to have Contact center experience. Role: Concentrix Innovation & Transformation Consultant will work in close partnership with our clients, Sales and delivery teams to identify opportunities & work on providing value added solutions to improve performance, increase efficiency, optimizing cost, value adds etc. You will be reshaping processes, transforming the organization & enabling technology using solutions like Lean Six Sigma, Robotics Process Automation, AI enabled Conversation Bots. Concentrix Innovation & Transformation Consultant work as a trusted business advisor & change agent, responsible for working with clients to identify strategic capabilities that create competitive advantage. Key essentials: Hands on with Six Sigma improvements, deployed Cognitive (RPA, GenAI solutions) for improving customer experience or voice /chat processes Green Belt certification is mandate; however, preference is for Black belt certified professional Must have experience in process mapping (As IS - TO BE process) via MS Visio and process assessment with Cost Benefit Analysis Good to have exposure around Minitab, Visio and latest tech platforms

Concentrix is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance for some of the worlds best brands. Every day, from more than 40 countries and across six continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design. Visit www.concentrix.com to learn more. Position: Consultant or Sr. Consultant Digital Transformation Techno - functional role Mode of Work - Work from office Job Location: Manyata Tech Park, Near Hebbal - Bangalore Relevant Experience: 5+ years in identifying Process improvement opportunities via Six Sigma improvements, deployed Cognitive (RPA, GenAI solutions, etc, technology) for improving customer experience or improvement in voice /chat processes Must to have Contact center experience. Role: Concentrix Innovation & Transformation Consultant will work in close partnership with our clients, Sales and delivery teams to identify opportunities & work on providing value added solutions to improve performance, increase efficiency, optimizing cost, value adds etc. You will be reshaping processes, transforming the organization & enabling technology using solutions like Lean Six Sigma, Robotics Process Automation, AI enabled Conversation Bots. Concentrix Innovation & Transformation Consultant work as a trusted business advisor & change agent, responsible for working with clients to identify strategic capabilities that create competitive advantage. Key essentials: Hands on with Six Sigma improvements, deployed Cognitive (RPA, GenAI solutions) for improving customer experience or voice /chat processes Green Belt certification is mandate; however, preference is for Black belt certified professional Must have experience in process mapping (As IS - TO BE process) via MS Visio and process assessment with Cost Benefit Analysis Good to have exposure around Minitab, Visio and latest tech platforms

Concentrix is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance for some of the worlds best brands. Every day, from more than 40 countries and across six continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design. Visit www.concentrix.com to learn more. Position: Consultant, Digital Transformation Mode of Work - Work from office Working window : 7:30am to 5:30 or 6pm (with flexibility required) Relevant Experience: 5+ years in identifying Process improvement opportunities via DMAIC methodologies with RPA solutions for improving customer experience. Good to have knowledge or fair experience around Gen AI. Should have worked on RFP /RFQs and preparing Cost benefit Analysis and ROIs Good to have experience of International accounts. Role: Concentrix Innovation & Transformation Consultant will work in close partnership with our clients, Sales and delivery teams to identify opportunities & work on providing value added solutions to improve performance, increase efficiency, optimizing cost, value adds etc. You will be reshaping processes, transforming the organization & enabling technology using solutions like Lean Six Sigma, Robotics Process Automation, AI enabled Conversation Bots. Concentrix Innovation & Transformation Consultant work as a trusted business advisor & change agent, responsible for working with clients to identify strategic capabilities that create competitive advantage. Key essentials: Hands on with DMAIC methodology and must have led any RPA / Cognitive solution-based project to improve customer experience. Prefer to experience with International accounts and preparing RFPs/RFQs Green Belt certification is mandate; however, preference is for Black belt certified professional Must have experience in process mapping (As IS - TO BE process) via MS Visio and process assessment with Cost Benefit Analysis Good to have knowledge around Gen AI, ML and Minitab

To contribute towards project delivery and solution design for a model based, existing domain, with pre defined artifacts with support of experienced mentors. Perform and understand a process assessment/audit for a model based solution with pre defined process artifacts, known domain, less demanding timelines independently. Perform planning and implement Model based solution with new solution requirement/domain, process artifacts partially available and mix of experience/ fresh professionals independently. Contribute to Model based collaterals with new solution requirement/domain, process artifacts partially available and a mix of experienced / fresh professionals independently. Contribute in creation of capability assets independently with pre defined process assets. Participate and contribute in internal knowledge sharing sessions independently contributing to knowledge repository. Participate in internal forums.

JD: Key Responsibilities: Project Planning & Execution: Define, plan, and manage RPA automation projects, ensuring that they meet business objectives, timelines, and budgets. Oversee the end-to-end execution of RPA implementations using UiPath. Stakeholder Management: Act as the primary point of contact for internal and external stakeholders. Gather and understand business requirements, provide regular project updates, and manage client expectations. Team Management: Lead a cross-functional team including RPA developers, business analysts, and process experts. Ensure effective coordination and collaboration between the RPA development team and business teams. Process Assessment & Design: Work with business teams to assess processes for automation feasibility. Drive process mapping, business requirements gathering, and the design of automation solutions. UiPath Implementation: Oversee the development and deployment of UiPath robots (both attended and unattended) as per the business needs, ensuring that all automation solutions are implemented following UiPath best practices. Risk & Issue Management: Identify, track, and mitigate project risks and issues. Ensure that issues are escalated when needed, and solutions are implemented to maintain project progress. Quality & Testing: Ensure quality control and thorough testing of automation solutions before deployment. Work closely with the testing team to verify that automations meet both functional and non-functional requirements. Budget & Resource Management: Manage project budgets and resources, ensuring that the necessary resources are allocated for successful project delivery. Optimize resource utilization throughout the project lifecycle.

To contribute towards project delivery and solution design for a model based, existing domain, with pre defined artifacts with support of experienced mentors. Perform and understand a process assessment/audit for a model based solution with pre defined process artifacts, known domain, less demanding timelines independently. Perform planning and implement Model based solution with new solution requirement/domain, process artifacts partially available and mix of experience/ fresh professionals independently. Contribute to Model based collaterals with new solution requirement/domain, process artifacts partially available and a mix of experienced / fresh professionals independently. Contribute in creation of capability assets independently with pre defined process assets. Participate and contribute in internal knowledge sharing sessions independently contributing to knowledge repository. Participate in internal forums.

To contribute towards project delivery and solution design for a model based, existing domain, with pre defined artifacts with support of experienced mentors. Perform and understand a process assessment/audit for a model based solution with pre defined process artifacts, known domain, less demanding timelines independently. Perform planning and implement Model based solution with new solution requirement/domain, process artifacts partially available and mix of experience/ fresh professionals independently. Contribute to Model based collaterals with new solution requirement/domain, process artifacts partially available and a mix of experienced / fresh professionals independently. Contribute in creation of capability assets independently with pre defined process assets. Participate and contribute in internal knowledge sharing sessions independently contributing to knowledge repository. Participate in internal forums.