160 Black Belt Jobs

JOB SUMMARY Responsible for managing Quality for distribution channels, for driving Quality, Service Excellence & Innovation based projects and initiatives for home office and field teams. Key deliverable areas will be Project Delivery using Lean Six-Sigma, Design Thinking, Project Management, Process Excellence, Business Process Management, Training and building QDNA . KEY RESPONSIBILITIES Project Management and Delivery - Six Sigma Execute high impact strategic, transformational projects using suitable six-sigma methodology for Distribution Functions. Mentor Lean Six Sigma/Design BB/GB projects for improving process efficiency, revenue, cost save/avoidance. Facilitating change & stakeholder management as part of transformational programs and improvement projects Project management through robust governance, review structure and dash boarding to Sr. leadership, Sponsor, Champion and CFTs. Work with project teams for representing the function/organization in various external/internal Quality Competitions. Conduct internal/external benchmarking and in-sighting for best practice identification and replication Process Excellence (Business Process Management System, BPM) Process identification, documentation and managing version controls Regular process gap analysis with business teams with solution identification and monitoring to ensure deployment Work with business training teams to design process level training and certification program and drive adoption in partnership with business Designing process flow diagrams on ARIS Quality Culture and Capability Building Building and measuring Quality DNA through optimum trainings and other initiatives (Trainings include Yellow Belt, GB, BB, Basic Tools etc.) Reporting of Quality initiatives to Sr. management Support in last mile deployment of all Quality initiatives at functional level MEASURES OF SUCCESS Six Sigma project closures Business Impact achieved BPM task completion Driving QDNA at functional level Monthly governance and dash boarding KEY RELATIONSHIPS (Internal /External) Internal: Business heads, Quality head, Cross functional teams, Quality team, Sellers External: As applicable (End Customers, business partners) KEY COMPETENCIES/SKILLS Lean Six Sigma Design Thinking Innovation Tools Stakeholder Management Project management Change Management Analytical Thinking Statistical Skills Mini Tab Facilitation and interpersonal skills Strong Communication/Presentation Skills DESIRED QUALIFICATION AND EXPERIENCE Certified Black Belt experience is a must with knowledge of minitab tool. Experience in design thinking, innovation other than DMAIC will be preferred. Graduate with 3+ years experience in driving lean sig-sigma improvement and transformational projects in BSFI, preferable with experience in the Insurance sector and in distribution functions. Process improvement experience via Kaizens and other LEAN tools.

CX Strategist - JO CX CoE Are you a customer-focused team player and self-starter Are you a strategic thinker with a passion for CX and take initiative to transform data into meaningful customer impact About our Team The Global Researcher Support and Customer Experience team focuses on customer experience, transforming customer service into customer success. We take key responsibility for the experience that the Research Community has when interacting with Elsevier as well as their loyalty and enthusiasm to the Elsevier brand. About The Role The CX Strategist is responsible for identifying opportunities to enhance the customer experience, analyzing customer insights, and collaborating with cross-functional teams to develop impactful, customer-centric solutions in Journal Operations. This role will focus on designing and implementing strategies that improve the overall customer journey, ensuring seamless, engaging interactions aligned with business objectives. By combining data analysis with strategic planning, the CX Strategist will drive initiatives that enhance customer satisfaction, loyalty, and advocacy. They translate insights into impactful strategies, optimize customer interactions, and support business growth through improved retention and a customer-first approach. Responsibilities Customer Insights & Data Analysis Analyze customer data from surveys, feedback, and CRM systems to identify key trends and pain points. Generate actionable insights that guide CX strategy and decision-making. Provide inputs to dashboards and reports to track customer behavior, and identify friction points. Provide data-driven insights to support strategic decisions and continuous improvement. Recommend improvements to customer journey mapping to optimize touchpoints for a seamless customer experience. Continuously review and provide inputs to journey maps based on changing customer needs and feedback. CX Strategy Development & Execution Design and implement CX strategies to enhance customer satisfaction, retention, and loyalty. Align CX initiatives with business goals and ensure cross-functional adoption. Evaluate the effectiveness of strategies through performance metrics and feedback.Monitor and report on CX KPIs like NPS, CSAT, and customer retention regularly. Identify gaps in performance and recommend corrective actions. Propose and implement innovative CX initiatives to enhance customer satisfaction. Stakeholder Collaboration & Communication Serve as a Single Point of Contact for all communications related to CX Analysis and strategy. Work collaboratively and conscientiously, and openly demonstrate a positive and constructive approach to feedback and conflict. Collaborate with Internal and External contacts to align CX efforts across departments. Present CX insights, strategies, and progress to key stakeholders clearly and effectively. Act as a CX advocate within the organization, driving customer-centric culture. Learning and development Stay updated on industry trends and best practices to drive CX strategy and innovation. Regularly research the latest CX trends, tools, and best practices through webinars, courses, and industry reports. Organize internal sessions to share new CX methodologies, tools, or case studies. Act as a mentor, guiding on data analysis, strategy formulation, and customer-centric thinking. Create knowledge bases/playbooks to standardize CX practices across teams. Work closely with cross functional teams to share and learn customer insights that drive strategic decisions. Requirements Proven track record in delivering CX strategy improvements and programs Strong knowledge of industry best practices in quality control and customer-centric approaches Skilled in advanced data tools Excel, SQL, Tableau, Power BI, Minitab, Google Analytics, Adobe Analytics Familiar with Lean, Six Sigma, Agile methodologies; Green/Black belt certification preferred Proficient in statistical analysis (hypothesis testing, regression, ANOVA) and CX mapping tools (Miro, Confluence, Lucidchart) Degree educated with 5+ years in publishing or related fields, including 2 5 years in CX, Business Analysis, or Strategy role. Excellent stakeholder management and communication skills with a global, cross-functional mindset; adaptable and collaborative, thriving in dynamic international environments while fostering teamwork and integrating diverse perspectives across regions. Detail-oriented, results-driven, with strong project management and data storytelling abilities. Work in a way that works for you We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive Working for You We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer Comprehensive Health Insurance Covers you, your immediate family, and parents. Enhanced Health Insurance Options Competitive rates negotiated by the company. Group Life Insurance Ensuring financial security for your loved ones. Group Accident Insurance Extra protection for accidental death and permanent disablement. Flexible Working Arrangement Achieve a harmonious work-life balance. Employee Assistance Program Access support for personal and work-related challenges. Medical Screening Your well-being is a top priority. Modern Family Benefits Maternity, paternity, and adoption support. Long-Service Awards Recognizing dedication and commitment. New Baby Gift Celebrating the joy of parenthood. Subsidized Meals in Chennai Enjoy delicious meals at discounted rates. Various Paid Time Off Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays. Free Transport pick up and drop from the home -office - home (applies in Chennai)

Six Sigma Black belt certified Drive quality and process excellence initiatives across business Lead cross-functional teams to redesign, standardize, and optimize key business processes Utilize Six Sigma, Lean, and other quality frameworks

As a Business Process Automation Analyst at Ecolab's Global Business Services, your primary role will involve supporting and delivering key initiatives aimed at enhancing workflow and automation efficiencies. Based in our Pune office, you will be responsible for project intake, planning, and identifying scalable global tools to address process challenges. Your main responsibilities will include managing project intake and prioritizing requests, contributing to project management activities from identification through deployment, collaborating with business and process improvement teams to evaluate automation opportunities, participating in process design, business requirement definition, and design reviews. Additionally, you will engage in vendor and technology selection RFP/RFI, facilitate process reviews to identify automation opportunities and requirements, and partner with Ecolab Digital teams to evaluate appropriate technology solutions. To be successful in this role, you should hold a Bachelor's degree with a minimum of 5 years of professional experience or an advanced degree with 3-5 years of experience. Formal project management experience or proven skills, preferably in Finance or Business Services, is required. Excellent English written and verbal communication skills, strong interpersonal skills, and the ability to partner across teams and levels within the organization are essential. Experience with automation platforms such as ServiceNow is preferred. Preferred qualifications include an advanced degree, relevant experience in Finance or Business Services processes, and certifications in Green Belt/Black Belt/PMBOK/Scrum/Agile. You should possess strong interpersonal skills with the ability to influence decision-makers and motivate team members, be a self-driven and outcomes-oriented performer, and have proven success in initiating change and communicating effectively at all levels of the organization. Proficiency in Excel and PowerPoint, strong analytical skills, and fluency in the local language and English are desired, along with experience in low-code development on various platforms. In this role, you will play a crucial part in maintaining process governance, ensuring the successful deployment and/or onboarding of solutions, monitoring their efficiency, and keeping stakeholders informed and engaged. Your commitment to a culture of inclusion and belonging will contribute to the overall success of the team and organization.,

Must have experience in the Customer Service domain LEAN Six Sigma Certification is a mandate Should have done a successful project in the Green / Black belt Interested can call Jasmeet - 8770809534 for interview

Roles and Responsibilities: Responsible for driving the continuous improvement initiatives / projects and implementing QMS for the assigned engagements. This includes Creating a continuous improvement culture across the global BPO by fostering the Lean, digital transformation methodologies. Ensure the Continuous Improvement approach across Engagements and Centers Responsible for mentoring Lean six sigma projects using digital transformation & robotic process automation Responsible for ensuring improvement in organization DNA (Training on Lean & Six Sigma) Supports process alignment based on best in class processes Balance Scorecard for leadership reporting Fosters the global sharing of innovation, new methodologies and benchmarking Support Big Data analytics and Cloud Computing services Requirements: Should be at least BB certified with exposure to leading Lean Six Sigma projects Exposure to the current automation tools and its implementation Preferred with BPO experience in driving process improvement, process transformation Should have knowledge on different RPA strategies & RPA products (certification added advantage) Advantage to have knowledge in: Dashboard & reporting tools like Power BI, Tableau, Qview Algorithms using R /Python/SAS programming Chatbots, Artificial intelligence, Process mining tools Cloud services & Analytics AGILE based project management

Sales - SAAS Sales & Tech Sales exp with full time MBA – Sales from Tier 1 or 2 B schools Sales Strategies Sales Insights to be provided to Sales representative SAAS Sales, Customer Success, Customer Relationship Management Infosys, TCS, HCL Pre Sales and Post Sales – Envolvement, Solutioning Sales Enablement, Analysis, Research Excellent Communication Skills

design quality, supplier quality, manufacturing quality and field quality, CTQ in respective areas of ODM operation, Ensure product & process approbations, Overall MR for ISO related certifications, IS & IEC quality standards for lighting products,

We are seeking a dynamic and results-driven Assistant Director Quality to lead quality assurance and business excellence initiatives across multi-location RCM operations. The ideal candidate will have proven expertise in driving quality frameworks, managing large QA teams, leading client-facing quality reviews, and building a culture of continuous improvement. Experience in AR- Hospital Billing, Physician Billing, Eligibility, Benefits Verification, Charge Entry, Billing, Payment Posting, Patient Calling, and Credit Balance is highly desirable. Role & responsibilities Preferred Qualifications: Six Sigma Certification (Black Belt) preferred. Exposure to workflow automation tools or RPA in healthcare a plus. Experience working with enterprise clients and managing large transitions highly desirable. Preferred candidate profile Special Note: Currently, we do not have any openings in Chennai . However, candidates based in Chennai who are open to relocating to either Hyderabad or Bangalore will be considered for virtual interviews . Please ensure relocation readiness before applying.

Operations / Lean / TPM/ WCM,Lean Certified / Six Sigma Black Belt, roll out/execution lean systems & tools like VSM, 5S, Kaizen, SMED ,FMEA, POKA YOKE, TIMWOODS ,RCA, Six sigma project, cost control, cost reduction, inventory control, MINITAB, TPM

Do Track and review the process quality through audits Develop audit plan as per SOP and allocate reviews to the analysts Monitor to ensure that the audits are being conducted as per plan Review the audit data across the account to review the account performance on quality parameters, identify the error trends Prepare reports for review for the internal leadership as well as client Identify the best practices and work with the delivery team to deploy for improvement Ensure compliance part of the process by front-ending with the external auditors CMMIE or any onsite audits, coordinating with the internal teams and working with SDH and AH to develop SOPs and compliance registers as required for the audits. Drive training within the account to ensure process quality is maintained Conduct Root Cause Analysis of the errors to identify the training intervention to bridge the gap conduct monthly trainings based on the error types identified in the process audits Deploy various training methods (classroom based, web based etc) to develop the skill and reduce error rates Develop the training reports and share with the key stakeholders including the client twice a week. Support the incoming new process For an existing client, support the any new process addition by ensuring online process training is conducted for the agents, agents have the necessary skill and access is granted to them on applications required For any new process outside the account, support the team in identifying the skill, availability of skill within DOP or avenues for upskilling the team to support the new process Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team.

Amazon is looking for a Senior Program Manager with a strong delivery record and proven project management experience to own and execute strategic, cross-functional operations and technology projects in the Supply Chain Operations Integration team. This role requires performing dive deeps to ambiguous problems, identifying and scoping large projects, managing project timelines, and communicating to senior management on status, risks, and process/product changes. This role offers an exciting opportunity to drive significant improvements in our networks operational efficiency while reducing costs and improving customer satisfaction through better package handling. Key Responsibilities: Lead end-to-end programs to identify, analyze, and reduce package damage across the network Conduct deep-dive root cause analysis using data analytics and field observations Develop comprehensive solution frameworks incorporating multiple approaches (automation, process improvement, human factors) Design and implement damage reduction initiatives across various facilities and transportation modes Collaborate with cross-functional teams including Operations, Engineering, and Technology Create and track KPIs to measure program effectiveness and ROI Manage multiple high-impact projects simultaneously while maintaining quality and timeline Present findings and recommendations to senior leadership A successful candidate will also demonstrate: High ability to influence stakeholders without authority, and march them along towards a common agenda. High attention to detail including proven ability to manage multiple, competing priorities simultaneously. Ability to think strategically and execute methodically. Ability to work in a fast-paced environment where continuous innovation is desired. Ability to work through an ambiguous maze of puzzle, and finding a way through it by breaking the problem to its elemental level. Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases. Ability to write simple and effective documents, for presentation to and review by senior leaders. Demonstrated ability of working with product managers to deliver the needed tech interventions. Core Competencies: Strategic thinking and planning Strong analytical capabilities Excellence in execution Automation and 4M development experience Effective communication at all levels Problem-solving orientation Change management expertise Required Qualifications: Bachelors degree in Engineering, Supply Chain, or related field 8+ years of program management experience in logistics/supply chain operations Proven track record of leading large-scale operational improvement initiatives Strong analytical and problem-solving skills with data-driven decision making Experience with Lean/Six Sigma methodologies (Black Belt preferred) Demonstrated expertise in root cause analysis and process improvement Strong stakeholder management and influencing skills Preferred Qualifications: Masters degree in relevant field PMP Certification Experience with automation implementation Knowledge of logistics network operations and package handling systems Background in change management Experience with 4M (Man, Machine, Method, Material) analysis Technical Skills: Advanced Excel and data analysis tools Project management software Statistical analysis and visualization tools Basic understanding of automation systems and controls 8+ years of program or project management experience 3+ years of data analysis experience 5+ years of change management experience Experience owning program strategy, end to end delivery, and communicating results to senior leadership Experience with Lean/Six Sigma methodologies (Black Belt preferred) Experience with automation implementation understand of controls Experience working cross functionally with tech and non-tech teams Masters degree, or MBA in management, business administration, economics, engineering, marketing Knowledge of Excel at an intermediate level (e.g., pivot tables charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021 22 we reached 650 million people. Pay Band: 5 / Grade H Location: Noida, India Department : GSS English Exams Contract Type: Fixed Term Contract, 1 year Closing Date: Sunday, 27th July 2025 - 23:59 Malaysia Time (GMT +8) Role Purpose: To support and guide team members on the floor to ensure a great customer experience. This role also involves managing daily operations and assisting the leadership team in delivering efficient and high-quality services. Role Accountabilities The role is responsible for overseeing end-to-end service delivery, including managing complex transactions, handling escalations, ensuring adherence to operational processes, and maintaining service quality. It involves supporting team members through regular updates, coaching, and mentoring, while ensuring compliance with information security and organizational policies. The position also includes governance and reporting responsibilities, generating regular operational insights for decision-making. Additionally, the role manages stakeholder expectations, monitors team performance, ensures resource planning, and fosters continuous improvement through leadership, proactive problem-solving, and process optimization. Role specific knowledge and experience The ideal candidate will have 3 5 years of experience in front or back-office operations, including 1 2 years of team management (10 15 members), with strong English proficiency (IELTS 7 or equivalent) and intermediate Excel skills. They should have experience in training delivery, floor supervision, and demonstrate a proactive approach to problem-solving. A Green Belt or equivalent quality certification is required. Experience in shift management, secure environments, and additional certifications like ISO 9001 or Black Belt are desirable. Further Information Language: Strong English proficiency is crucial for this role, requiring fluency in both written and spoken communication to effectively navigate British Council systems and international operations. Education: A bachelors degree in any discipline is required. Locally recruited: Applications are welcomed from candidates currently in this location with a natural right to work. Relocation support is not provided. Overseas Citizen of India (OCI) card holders will need have, or be able to obtain, a valid special work permit issued from Government of India (GOI) to work in the British High Commission (BHC). BHC will not be able to sponsor work visas or obtain/ assist with the special work permit from GOI. Offers of employment made to OCI card holders will be conditional upon candidates obtaining a special work permit. Note: For requisite special permission to take up employment in any foreign Diplomatic Missions in India, OCI Cardholder must visit https://ociservices.gov.in Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential.There is no hybrid work arrangement for this position and it requires working onsite five days a week. A connected and trusted UK in a more connected and trusted world. Equality , Diversity, and Inclusion (EDI) Statement The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. That s why we warmly welcome applications from all under-represented communities, alongside candidates from all backgrounds. Your unique perspectives, skills, and experiences matter to us, and are invaluable in shaping our inclusive workplace. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity criminal record checks in line with legal requirements and with the British Council s Safeguarding policies for Adults and Children. . Our ASK HR email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.

Job Requirements Job Description Why work for us Alkegen brings together two of the world s leading specialty materials companies to create one new, innovation-driven leader focused on battery technologies, filtration media, and specialty insulation and sealing materials. Through global reach and breakthrough inventions, we re delivering products that enable the world to breathe easier, live greener, and go further than ever before. With over 60 manufacturing facilities with a global workforce of over 9,000 of the industry s most experienced talent, including insulation and filtration experts, Alkegen is uniquely positioned to help customers impact the environment in meaningful ways. Alkegen offers a range of dynamic career opportunities with globe-spanning reach. From production operators to engineers, technicians to specialists, sales to leadership, we re always looking for top talent ready to bring their best. Come grow with us! Job Requirements: We are seeking a Process Engineer to design, optimize, and scale critical operational workflows with a focus on efficiency, quality, and safety. This role collaborates across engineering, production, quality, and other support teams to enable seamless operations. Responsibilities: Process Design & Optimization Design, develop, and continuously improve operational processes using tools like process flow diagrams (PFDs), simulations, and modelling software across all production stages. Performance Monitoring & Analytics Track and analyze key process metrics (e.g., OEE, yield, throughput), perform root-cause analysis, and implement targeted improvements. Troubleshooting & Continuous Improvement Apply methodologies like Six Sigma, Lean, and Kaizen to troubleshoot and drive process enhancements. Compliance Conduct risk assessments, enforce compliance with safety, environmental, and quality standards (e.g. IMS). Documentation & Training Create and maintain SOPs, work instructions, training guides, process criteria, and ensure knowledge is accessible. Cross-functional Collaboration Work closely with production, quality assurance, Engineering & other support functions to ensure smooth process integration and scalable production. KPI Management Tracking key performance indicators (KPIs) to identify areas for improvement and monitor the effectiveness of implemented changes. Improvement Project Managing projects related to process improvement, including timelines, budgets, and risk assessments. Drive Cost reduction culture and work on reducing the manufacturing cost. Qualifications/ Experience: B. Tech Ceramic Technology / Chemical Engineering / Mechanical Engineering. B. Tech from Ceramic Technology would be an added advantage. 8-10 years of Process improvement experience in an industrial environment. Six Sigma Green/ Black belt certification. Strong analytical and problem-solving skills; data-driven mindset and comfort with statistical tools. Familiarity with Lean/Six Sigma, SPC, or Kaizen methodologies. Excellent written and verbal communication and cross team collaboration skills. Experience with process control systems, PLC automation and/or manufacturing execution systems beneficial. If you are interested in being part of a world class Talent function here at Alkegen then we would love to hear from you. At Alkegen, we strive every day to help people ALL PEOPLE breathe easier, live greener and go further than ever before. We believe that diversity and inclusion is central to this mission and to our impact. Our diverse and inclusive culture drives our growth & innovation and we nurture it by actively embracing our differences and using our varied perspectives to solve the complex challenges facing our changing and diverse world. Employment selection and related decisions are made without regard to sex, race, ethnicity, nation of origin, religion, color, gender identity and expression, age, disability, education, opinions, culture, languages spoken, veteran s status, or any other protected class.

Job Requirements Job Description Why work for us Alkegen brings together two of the world s leading specialty materials companies to create one new, innovation-driven leader focused on battery technologies, filtration media, and specialty insulation and sealing materials. Through global reach and breakthrough inventions, we re delivering products that enable the world to breathe easier, live greener, and go further than ever before. With over 60 manufacturing facilities with a global workforce of over 9,000 of the industry s most experienced talent, including insulation and filtration experts, Alkegen is uniquely positioned to help customers impact the environment in meaningful ways. Alkegen offers a range of dynamic career opportunities with globe-spanning reach. From production operators to engineers, technicians to specialists, sales to leadership, we re always looking for top talent ready to bring their best. Come grow with us! Job Requirements: The Quality Control Manager is responsible for the overall function of quality assurance and all aspects of quality laboratory to include day to day management of daily lab requirements and supervision of quality control laboratory technician team. Responsibilities: Manages the Quality System for the facility and assures compliance to the ISO9001 requirements. Provides leadership to the quality team and plant-wide involvement in groups in order to drive continuous improvement through the facility. Directly responsible for internal auditing procedures, ISO9001 documentation and QMS system documentation. Responsible for coordination of annual ISO9001 surveillance audit and ISO9001 recertification audit. Ability to perform quality assurance testing of manufactured product in accordance with documented test procedures and lab instructions. Responsible for product quality and determination of suitable products for customer use. Will oversee test report process to ensure product specifications are met, and will manage lab personnel responsible for creating and issuing test reports. Work with management team to assess opportunities for improvement. Work closely with management on quality and productivity related projects, and also take part in projects undertaken with customers to develop new products or improve existing ones. Provide feedback to Management with regards to run conditions and overall product quality. Perform in-process testing and provide direct feedback to shift supervisors and top management, regarding glass microfiber properties, in order to control process and improve/ reduce scrap material. Assist in providing support during plant trials for Engineering and Technical teams. Responsible for maintaining adequate levels of quality lab inventory, equipment and supplies. Responsible for leading monthly Quality meeting with key personnel and management team. Direct employee selection, training, performance evaluation, documentation, salary and termination processes. Weekly and Monthly KPI and Quality objective reports to Global Quality and Technical Manager. Maintain the Corrective Action Request System. Responsible for response to customers on outstanding corrective actions and producing information and data as requested for customer requirements and inquires. Responsible for the disposition of all nonconforming material and oversight of disposition process. Perform testing during product grade changes or machine start-up in order to provide Process Operators with feedback regarding run conditions and glass microfiber properties. Verify quality of outgoing shipments using computer generated test reports to confirm quality with documented customer requirements/specifications and confirm shipment availability with logistics team. Manage calibration and maintenance of lab equipment. Perform incoming material inspections. Responsible for final quality control of all manufactured products. Daily activities can include collecting samples from production area, organizing and preparing samples for QC testing, measuring physical properties of the glass fibers to include Frazier (air resistance, pressure drop/ P), Tensile Strength, Elongation and Shot analysis (LI 10.02 LI 10.12). Conducts monthly coaching sessions with direct reports. Qualifications/ Experience: B. Tech Ceramic Technology / Chemical Engineering or M.Sc. in Chemistry B. Tech from Ceramic Technology would be an added advantage 6-8 years QC experience in an industrial environment Past experience of Ceramic/ Insulation/ Refractory / Glass Industry would be an added advantage Six Sigma Green/ Black belt certification Strong Experience with QMS / Quality Management Systems Strong with Problem Solving and Analytical Skills Strong experience of assessing Customer Complaints with 7 QC Tools, 8D, 5 Why Root Cause Analysis Strong past experience in Inprocess inspection/ SPC Analysis/ Daily Reporting Past experience of preparing QAP and managing Third party/customer inspection (TPI) Experience in a QC laboratory setting and a background in chemistry, ceramic fibre technology, refractories or other scientific field Proficiency with ISO 9001 and knowledge of major Quality systems Strong Interpersonal skills will be required to influence decision-making and to work closely and effectively with manufacturing and engineering personnel at all levels IT skills (SAP QM Module, MS office, ERP systems) Gujarati and English speaking is mandatory If you are interested in being part of a world class Talent function here at Alkegen then we would love to hear from you. At Alkegen, we strive every day to help people ALL PEOPLE breathe easier, live greener and go further than ever before. We believe that diversity and inclusion is central to this mission and to our impact. Our diverse and inclusive culture drives our growth & innovation and we nurture it by actively embracing our differences and using our varied perspectives to solve the complex challenges facing our changing and diverse world. Employment selection and related decisions are made without regard to sex, race, ethnicity, nation of origin, religion, color, gender identity and expression, age, disability, education, opinions, culture, languages spoken, veteran s status, or any other protected class.

Position Summary: The Manager Process Excellence (Black Belt) role is specifically designed to facilitate process/performance improvement activities and quality scores using Lean Six Sigma methodologies. Black Belts will be working closely with the senior manager on various projects that drive automation, improved processes/quality, standardization, SOPs, and customer satisfaction. Additional duties include leading, coaching, and mentoring Green Belts/Analysts, Process Owners, SMEs etc. in the use of Lean Six Sigma methodology. Serve as a strong resource to the organization on Six Sigma philosophy, theory, and application of tools and tactics by partnering with various stakeholders and leadership team to achieve corporate strategic initiatives. The goal is to reduce operational inefficiencies, Improve overall performance, productivity, and quality. Job Responsibilities: Lead a small team of analysts for various projects. Work closely with senior managers, process owners, SMEs to define the goal for improvement, the defects to be eliminated or improved. Primarily responsible for data collection, performance analysis and measuring progress by sharing metrics of findings. Monitor projects throughout the entire process ensuring timely and successful completion. For dependencies and conflicts, facilitate resolution by prioritizing deliverables and assign resources based on the direction provided by senior manager. Provide regular project updates and present data to the Leadership group. Develop strong working relationships with management, project team and other stakeholders. Build trust and create a clear communication channel to communicate findings and action items. Ensure team members are creating knowledge-based documents and documenting processes. Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff. Other duties as assigned. Knowledge & Skills: Bachelors degree required; Masters/MBA preferred. Black Belt certification required, external certification from an approved training program preferred; Project Management Professional (PMP) preferred. Self-driven & dynamic leader with 4+ years experience with change management, project management, continuous performance improvement and/or data analysis, preferably in service industry. Demonstrated desire to learn new skills and drive changes in a positive spirit of cooperation and collaboration. Solid skills in data collection, aptitude for math and statistical concepts (formal class work in basic statistics preferred). Proficiency in statistical software preferred (e.g. Minitab, SPSS). Proficient with MS Office tools (e.g. Power Point, Excel, Access, Word). Should be able to mentor/lead improvement initiatives independently and collaborate with all requisite stakeholders in accordance with timelines provided. Good experience in leading workshops/sessions on VSM and FMEA type of activities to identify process improvement opportunities. Confident in leading Lean/Six Sigma training sessions independently on a periodic basis. Must have the knack of logical reasoning while identifying high impact process improvement initiatives and take them to closure and ensure continuous improvement by taking E2E ownership. Attention to detail, including listening skills. Demonstrated formal/informal leadership skills with track record of results driven attitude through project management. Outstanding communication skills both verbal and written and ability to interact with and present to C-level executives and board members. Strong proven business acumen with problem solving analytical, and critical thinking skills. Enjoy working in a highly collaborative, fast-paced, and dynamic environment. Holds a valid US B1/B2 Visa and is willing to travel onsite for few months periodically.

The Operations Manager will be responsible for handling Surgery clients, collaborating with the Senior Operations Manager onshore, coordinating with the quality & training team, managing budget files with the finance team, and taking a proactive approach to handle quality escalations. Key responsibilities include supervising Associate Operation Managers and a team of medical coders, providing guidance, support, and feedback for accurate and efficient coding practices. Implementing and maintaining quality assurance processes to ensure coding accuracy and compliance with healthcare regulations. Identifying process improvement opportunities, implementing strategies to enhance efficiency, and reduce errors in coding operations. Maintaining strong communication with clients, addressing their needs, and resolving any issues related to coding services. Regularly assessing the performance of coding staff, providing feedback, and identifying areas for professional development. Ensuring compliance with relevant laws, regulations, and ethical standards to minimize risks associated with non-compliance. Participating in strategic planning to align coding operations with business goals and client expectations. Managing operational budgets, allocating resources effectively, and implementing cost-saving measures. Utilizing technology and software tools to enhance coding capabilities and streamline operations. Developing and coordinating training programs to keep coding staff informed about updates in coding guidelines and industry practices. Interviewing, hiring, training, evaluating, and developing subordinates when required. Identifying required skills and competencies for associate managers and providing training and development opportunities to enhance their capabilities. Setting clear, achievable goals in alignment with the company's objectives and providing guidance on reaching them. Offering regular, constructive feedback on performance, conducting evaluations, and providing one-on-one coaching to address specific challenges or areas for improvement. The ideal candidate will possess certification from AAPC or AHIMA, a bachelor's degree in education, extensive domain expertise in comprehensive surgical procedures, multi-specialty denial management, and Multispecialty E&M. They should have 12+ years of coding experience and 5+ years of experience in a management role. Ability to manage a team of 100+ coders, coordinate multiple projects simultaneously, be self-driven, possess excellent personal and interpersonal skills, be an active listener with excellent communication skills, and proficiency in using MS Office applications. Six Sigma Green or Black belt certification is an added advantage. Flexibility to work from the office in the Mid shift (1 PM to 10 PM) as required by the business.,

Eaton India Innovation Center is seeking a Chief Engineer-Digital Engineering in Pune. What you ll do: The incumbent will lead digital engineering office of chief engineers responsible to focus on three skill areas in center of excellence organization at Eaton India Innovation Center, Pune. These three skill areas includes digital engineering, design for six sigma and design for reliability. As part of technical leadership on digital engineering, the role will develop strategy and drive technology advancement, innovation and external connect in alignment with business needs. He / She will lead execution of high complexity programs to own critical decision making on research, development and sustaining engineering. As a quality function leader, the role will provide governance to drive synergies across businesses and accountable for critical program sign-off for relevant work packages. As part of design for six sigma and design for reliability focus, role will develop green belt and black belt training material, and will conduct DfSS trainings across Eaton global sites. Incumbent will be responsible to upgrade existing DfSS methodologies / tools and create new methodologies / tools. Provide expert guidance for business priority programs in technical areas such as quality function deployment, product design scorecard, concept trade-off matrix, design optimization, reliability, statistics and design of experiments. Participate in global DfSS council to represent voice of technical experts. Incumbent is expected to partner with product engineering, supply chain, manufacturing and program management leaders to achieve strategic objectives. Role will provide technical guidance, functional work supervision and technical approvals for work done by technical experts. Incumbent should establish positive working relations with various local and global stakeholders and cross functional team to facilitate open dialogue and trust building across the organization. The focus should be on standardization of processes and practices that will enable organization to engineer secure, future-proof, optimized solutions, while helping to improve efficiency and productivity in a data-driven framework. This role should be leveraging the Eaton Business System (EBS) and relevant industry standards. This role will also network, collaborate and influence with various engineering leaders across the local and global organization to support or lead various initiative prescribed in Eaton Business System (EBS). Support overall global strategy for processes and capabilities to deliver quality products & services on-time in line with the business objectives Initiate & implement process improvements to support the Eaton Business System; Technology Roadmaps, DfSS, DfR, and Digital Design Promote and maintains a professional work environment, drive analysis first culture and DfX deployment for flawless execution Maintain effective communication both verbal & written with stakeholders, and cross functional departments Participate in external conferences, relevant consortium, professional bodies to understand market insights and regulatory trends Work closely with product line leaders to translate current & future requirements into compelling simulation methodologies Aim to increase impact of digital engineering during product development cycle through building new capabilities Set goals and oversee technical leadership within a cross functional project teams, drive technical talent developement Ensure efficient use of resources to ensure projects are completed within the required budget & time frame Performs quality checks to ensure design meets Eaton and customer standards / requirements Generate in-design innovation, modularity and drive scale for digital design methodologies. Qualifications: Masters or PhD in mechanical or electrical engineering, with demonstrated experience in relevant domain 15+ years of experience, preferably in digital engineering and engineering functional excellence Skills: Expertise in digital engineering, design for six sigma, design for reliability Ability to coach and guide technical experts in digital engineering and design for six sigma In depth understanding of technology trends in digital engineering and design optimization In depth understanding on application of design for six sigma, statistics, and reliability techniques Expertise in handling new product & technology development leveraging stage gate approach In depth understanding and hands-on experience of working on relevant software tools and methods Proficient in design of machine elements and system analysis Strategic agility - sees ahead clearly; can create competitive and breakthrough strategies Drive for results - can be counted on to exceed goals successfully Decision quality - makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment Demonstrated experience in managing & developing new processes, systems and tool Excellent at communication skills - verbal, written and presentation Skilled at conflict management, dealing with ambiguity and change management. We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

Job Description Drive ‘Six Sigma molecules program’ & Continuous improvement projects at all API sites Monitor the process of six sigma projects across all sites and ensure action closure To co-ordinate and interact with functional departments for the smooth execution of projects Provide technical guidance, support and oversight to trouble shooting issues to site team Ensure sustenance of closed projects and knowledge management Explore & initiate Automation, Digitalization across sites wherever necessary for business Support capability improvements by deploying specialist scientific and technical competence Work Experience 6 to 10 Years Education Graduation in Chemical Engineering Post Graduation in Pharmacy or Chemistry Competencies Developing Talent Innovation & Creativity Result Orientation Strategic Agility Process Excellence Customer Centricity Collaboration Stakeholder Management

Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Bangalore, KA, IN, 560 029 Job Title Sourcing Engineer Location Bangalore About Us Job & Division Summary: We are looking for a highly skilled and motivated Sourcing Engineer to support sourcing to support our Springfield, MO location. The Sourcing Engineer will be a member of our Industrial Technologies & Services Americas Sourcing Organization providing Ingersoll Rand with optimal supply assurance, pricing, flexibility, quality, and delivery performance. The Sourcing Engineer builds and leverages strong working relationships with our engineering, operations and quality teams and key suppliers to ensure achievement of cost, quality, and delivery targets, as well as work towards good supplier relationships to achieve maximum results for Ingersoll Rand and our customers. Responsibilities Lead negotiations and supplier selection Continuously looks for new savings opportunities through analysis of data (spend, purchase price variance, etc.) and hands on review of materials in the production areas. Leads Request for Proposal (RFP) process with all stakeholders. Works with suppliers and internal team members to qualify new parts. Negotiates key items with suppliers including pricing, payment terms, lead time, and inventory programs. Records and tracks information as required for timely and accurate measure of performance regarding sourcing activities and savings. Support the plants to help local teams efficiently resolve escalated issues. Leads Procurement NPD activities through preferred supplier programs and RFQs. Identify gaps to goals and collaboratively develop and support countermeasures and activities to close the gap and exceed targets. Work to align strategies between commodity and sector localization, plant rationalization and similar Works with suppliers to address significant and/or systemic issues with performance (quality, delivery, warranty, etc.) as may be required in support of plant Manufacturing, Purchasing and Quality teams Responsible for coordinating with commodity teams, materials, operations, engineering, finance, quality, and field operations to complete projects and achieve expected benefits within project timeline. Creates continuous improvement ideation sessions for responsible plants. Generate and evaluate new ideas and opportunities aligned with plant priorities and strategies. Participate in and represent Sourcing function during plant or product Value Analysis/Value Engineering (VAVE) or Major Model Review (MMR) events. Responsible for collecting and communicating commodity actions following event. Performs additional duties as assigned and participates in special projects as required. Mandatory Skills Bachelor s degree in Business, Supply Chain, Engineering or equivalent 5+ years of progressive job-related experience Prior experience in a sourcing or supply chain role preferred Incumbent must have well-developed negotiation skills and assessing vendors. Experience using Microsoft Office, specifically Excel and Word, is required. Proficiency using Excel at an advanced level (use financial and logical functions; work with multiple worksheets and workbooks; edit and use macros/ import and export information) is strongly preferred. Previous lean manufacturing or 6 Sigma Green Belt/Black Belt experience a plus Ability to gather, analyze, and interpret data, confirming its accuracy and adequacy, and using it to drive decisions as well as present results and business cases to management Oracle & SAP experience in a global environment is preferred Ability to travel up to 10% What we Offer We are all owners of the company! Stock options (Employee Ownership Program) that align your interests with the companys success. Yearly performance-based bonus, rewarding your hard work and dedication. Leave Encashments Maternity/Paternity Leaves Employee Health covered under Medical, Group Term Life & Accident Insurance Employee Assistance Program Employee development with LinkedIn Learning Employee recognition via Awardco Collaborative, multicultural work environment with a team of dedicated professionals, fostering innovation and teamwork. Lean on us to help you make life better We think and act like owners. We are committed to making our customers successful. We are bold in our aspirations while moving forward with humility and integrity. Bicycle rights prism poutine austin. Drinking vinegar gluten-free iceland, typewriter farm-to-table selfies XOXO food truck four loko. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.

Job Title Sourcing Engineer Location Bangalore About Us Job & Division Summary: We are looking for a highly skilled and motivated Sourcing Engineer to support sourcing to support our Springfield, MO location. The Sourcing Engineer will be a member of our Industrial Technologies & Services Americas Sourcing Organization providing Ingersoll Rand with optimal supply assurance, pricing, flexibility, quality, and delivery performance. The Sourcing Engineer builds and leverages strong working relationships with our engineering, operations and quality teams and key suppliers to ensure achievement of cost, quality, and delivery targets, as well as work towards good supplier relationships to achieve maximum results for Ingersoll Rand and our customers. Responsibilities Lead negotiations and supplier selection Continuously looks for new savings opportunities through analysis of data (spend, purchase price variance, etc.) and hands on review of materials in the production areas. Leads Request for Proposal (RFP) process with all stakeholders. Works with suppliers and internal team members to qualify new parts. Negotiates key items with suppliers including pricing, payment terms, lead time, and inventory programs. Records and tracks information as required for timely and accurate measure of performance regarding sourcing activities and savings. Support the plants to help local teams efficiently resolve escalated issues. Leads Procurement NPD activities through preferred supplier programs and RFQs. Identify gaps to goals and collaboratively develop and support countermeasures and activities to close the gap and exceed targets. Work to align strategies between commodity and sector localization, plant rationalization and similar Works with suppliers to address significant and/or systemic issues with performance (quality, delivery, warranty, etc.) as may be required in support of plant Manufacturing, Purchasing and Quality teams Responsible for coordinating with commodity teams, materials, operations, engineering, finance, quality, and field operations to complete projects and achieve expected benefits within project timeline. Creates continuous improvement ideation sessions for responsible plants. Generate and evaluate new ideas and opportunities aligned with plant priorities and strategies. Participate in and represent Sourcing function during plant or product Value Analysis/Value Engineering (VAVE) or Major Model Review (MMR) events. Responsible for collecting and communicating commodity actions following event. Performs additional duties as assigned and participates in special projects as required. Mandatory Skills Bachelor s degree in Business, Supply Chain, Engineering or equivalent 5+ years of progressive job-related experience Prior experience in a sourcing or supply chain role preferred Incumbent must have well-developed negotiation skills and assessing vendors. Experience using Microsoft Office, specifically Excel and Word, is required. Proficiency using Excel at an advanced level (use financial and logical functions; work with multiple worksheets and workbooks; edit and use macros/ import and export information) is strongly preferred. Previous lean manufacturing or 6 Sigma Green Belt/Black Belt experience a plus Ability to gather, analyze, and interpret data, confirming its accuracy and adequacy, and using it to drive decisions as well as present results and business cases to management Oracle & SAP experience in a global environment is preferred Ability to travel up to 10% What we Offer We are all owners of the company! Stock options (Employee Ownership Program) that align your interests with the companys success. Yearly performance-based bonus, rewarding your hard work and dedication. Leave Encashments Maternity/Paternity Leaves Employee Health covered under Medical, Group Term Life & Accident Insurance Employee Assistance Program Employee development with LinkedIn Learning Employee recognition via Awardco Collaborative, multicultural work environment with a team of dedicated professionals, fostering innovation and teamwork. Special Accommodation If you are a person with a disability and need assistance applying for a job, please submit a request . Lean on us to help you make life better We think and act like owners. We are committed to making our customers successful. We are bold in our aspirations while moving forward with humility and integrity. We foster inspired teams. Colorado Resident? Bicycle rights prism poutine austin. Drinking vinegar gluten-free iceland, typewriter farm-to-table selfies XOXO food truck four loko. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.

Job Title Sourcing Engineer Location Bangalore About Us Job & Division Summary: We are looking for a highly skilled and motivated Sourcing Engineer to support sourcing to support our Springfield, MO location. The Sourcing Engineer will be a member of our Industrial Technologies & Services Americas Sourcing Organization providing Ingersoll Rand with optimal supply assurance, pricing, flexibility, quality, and delivery performance. The Sourcing Engineer builds and leverages strong working relationships with our engineering, operations and quality teams and key suppliers to ensure achievement of cost, quality, and delivery targets, as well as work towards good supplier relationships to achieve maximum results for Ingersoll Rand and our customers. Responsibilities Lead negotiations and supplier selection Continuously looks for new savings opportunities through analysis of data (spend, purchase price variance, etc.) and hands on review of materials in the production areas. Leads Request for Proposal (RFP) process with all stakeholders. Works with suppliers and internal team members to qualify new parts. Negotiates key items with suppliers including pricing, payment terms, lead time, and inventory programs. Records and tracks information as required for timely and accurate measure of performance regarding sourcing activities and savings. Support the plants to help local teams efficiently resolve escalated issues. Leads Procurement NPD activities through preferred supplier programs and RFQs. Identify gaps to goals and collaboratively develop and support countermeasures and activities to close the gap and exceed targets. Work to align strategies between commodity and sector localization, plant rationalization and similar Works with suppliers to address significant and/or systemic issues with performance (quality, delivery, warranty, etc.) as may be required in support of plant Manufacturing, Purchasing and Quality teams Responsible for coordinating with commodity teams, materials, operations, engineering, finance, quality, and field operations to complete projects and achieve expected benefits within project timeline. Creates continuous improvement ideation sessions for responsible plants. Generate and evaluate new ideas and opportunities aligned with plant priorities and strategies. Participate in and represent Sourcing function during plant or product Value Analysis/Value Engineering (VAVE) or Major Model Review (MMR) events. Responsible for collecting and communicating commodity actions following event. Performs additional duties as assigned and participates in special projects as required. Mandatory Skills Bachelor s degree in Business, Supply Chain, Engineering or equivalent 5+ years of progressive job-related experience Prior experience in a sourcing or supply chain role preferred Incumbent must have well-developed negotiation skills and assessing vendors. Experience using Microsoft Office, specifically Excel and Word, is required. Proficiency using Excel at an advanced level (use financial and logical functions; work with multiple worksheets and workbooks; edit and use macros/ import and export information) is strongly preferred. Previous lean manufacturing or 6 Sigma Green Belt/Black Belt experience a plus Ability to gather, analyze, and interpret data, confirming its accuracy and adequacy, and using it to drive decisions as well as present results and business cases to management Oracle & SAP experience in a global environment is preferred Ability to travel up to 10% What we Offer We are all owners of the company! Stock options (Employee Ownership Program) that align your interests with the companys success. Yearly performance-based bonus, rewarding your hard work and dedication. Leave Encashments Maternity/Paternity Leaves Employee Health covered under Medical, Group Term Life & Accident Insurance Employee Assistance Program Employee development with LinkedIn Learning Employee recognition via Awardco Collaborative, multicultural work environment with a team of dedicated professionals, fostering innovation and teamwork. Lean on us to help you make life better We think and act like owners. We are committed to making our customers successful. We are bold in our aspirations while moving forward with humility and integrity. We foster inspired teams. Colorado Resident? Bicycle rights prism poutine austin. Drinking vinegar gluten-free iceland, typewriter farm-to-table selfies XOXO food truck four loko. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.

Work Experience Relevant working experince in the renowed Generic companies for 8 - 10 years. Education Post Graduation in Pharmacy Graduation in Pharmaceutical Technology or Chemical Engineering Competencies Developing Talent Innovation & Creativity Result Orientation Strategic Agility Process Excellence Customer Centricity Collaboration Stakeholder Management

Roles and Responsibilities : Develop and implement process excellence strategies to drive operational efficiency, quality, and customer satisfaction across the organization. Collaborate with cross-functional teams to identify areas for improvement and design solutions using lean six sigma methodologies. Lead project teams in executing process improvements, ensuring successful implementation of new processes and procedures. Analyze data to measure performance metrics and provide insights for continuous improvement initiatives. Job Requirements : Certified Black Belt in Lean Six Sigma or equivalent certification. Minimum 10-18 years of experience in IT services & consulting industry with a focus on business excellence, process improvement, or operational excellence. Proven track record of implementing process re-engineering projects resulting in significant cost savings or improved customer satisfaction.

Job Title: Associate Director - Contact Center Transformation -Mumbai/Pune Job Description: Candidates with Minimum 15+years of experience. Digital Transformation / Contact Centre Transformation / CX Transformation for international / mix of domestic & international processes This person will be responsible for managing multiple accounts with a large employee span (multiple domains like CRM, Tech, aviation, Retail, travel, etc. voice majorly, along with non-voice) Good experience in Lean, Process re-engineering and deployment of AI solutions is required. Experience required on deploying solutions such as Voice Bot, Chat Bots, Conversational bots etc Working knowledge of the Scaled Agile Framework Experience in the contact center or BPO industry Six Sigma Greenbelt or Black belt & PMP certification preferred OCM (Organizational Change Management) certification preferred. 5 Day, WFO, extended hours support as and when required. Contact Person- Hemalatha Email- hemalatha@gojobs.biz