160 Black Belt Jobs - Page 4

Ecolab is seeking a Lead Business Process Automation Analyst within the companys Global Business Services to support and deliver key initiatives providing project intake, planning, and identification of scalable global tools to address process challenges while enhancing workflow and automation efficiencies. ** Location: The position is based in our office in Pune. Shift: UK Shift, 12 to 9pm Work Situation: Hybrid, in office 3 days a week Business Analyst Main Responsibilities: Manage project intake and prioritization of requests Provides coaching and support to other team members Responsible for project management activities and ensuring successful delivery from identification through deployment Drive project delivery from identification through deployment Responsible for driving projects of higher complexity and scope Responsible for driving process design, business requirement definition, design reviews, testing, training support and user adoption Collaborate with business and process improvement teams to evaluate automation opportunities Engage in Vendor and technology selection RFP/RFI Facilitate process reviews to identify automation opportunities and requirements Partner with Ecolab Digital teams to evaluate appropriate technology to solve process challenges Provide analytical and AI / OCR model training and testing support Provide process governance while maintaining strong deployment and/or onboarding controls Monitor solutions to ensure they maintain benefits and efficiencies Keep stakeholders updated regularly, communicate risks, and gather feedback Minimum Qualifications: Bachelor s degree with minimum 8 years of professional experience; or advanced degree with minimum 6 years experience Formal project management experience or proven skills, preferably in Finance or Business Services Excellent English written and verbal communication skills Excellent interpersonal skills and ability to partner across teams and levels within the organization Experience with one or more automation platforms such as ServiceNow Preferred Qualifications: Advanced degree preferred Relevant experience in Finance or Business Services processes Green Belt/Black Belt/PMBOK/Scrum/Agile trained and certified Strong interpersonal skills with demonstrated skills to influence decision makers and motivate team members Self-driven, outcomes-oriented performer Proven success initiating change and ability to communicate and influence at all levels of the organization Strong analytical skills Proficient in Excel and PowerPoint Fluent in local language and capable in English Low-code development, various platforms

Ecolab is seeking a Business Process Automation/Analysis Manager within the companys Global Business Services, responsible for executing short to long-term projects focused on leveraging various technology solutions to address critical business needs while driving end-to-end process efficiencies. The Business Process Analyst Manager will be responsible for leading a team of Business Analysts and accountable for successful delivery of scalable technology solutions while gaining approval and/or support for best alternatives from key stakeholders throughout the organization. Location: The position is based in our office in Pune. Shift: UK Shift, 12 to 9pm Work Situation: Hybrid, in office 3 days a week What You Will Do: Manages and supports team of Business Analysts Responsible for project portfolio and successful delivery of all prioritized projects Identifies organizational barriers; works with Global Capability Owners and Delivery Leads, Service Excellence COE, Digital resources, respective functional managers, and/or Process Leaders to recommend and implement solutions Assesses and critiques resources for projects. Participates in project selection and prioritization process, determines benefits, recommends resources/team members Coordinate activities and project evaluations to support Global End-to-End Process and Technology Council meeting Responsible for timely project results, tracks improvements, ensures control, and maintains accountability Coaches and mentors operational teams in project management and business analysis (as needed) Seeks out and quantifies process and technology driven improvement opportunities Assesses and identifies risk to fulfill the defined objectives Organizes, plans, reviews, and communicates status of projects managed within portfolio to leaders and stakeholders Trains and mentors project team members in project management methodologies Responsible for driving adoption and ongoing monitoring of solutions to ensure they maintain delivered benefits and efficiencies Networks with internal/external resources to bring best practices to the projects/organization Models operational excellence, visibly demonstrating leadership/change management behaviors Minimum Qualifications: Bachelor s degree with minimum 8-10 years of professional experience; or advanced degree with minimum 4-6 years experience Ability to communicate well and translate between business processes and technology requirements and teams Formal project management experience or proven skills, preferably in Technology, Finance or Business Services Strong interpersonal skills with demonstrated skills to influence decision makers and motivate team members Proven success initiating change and ability to communicate and influence at all levels of the organization Excellent English written and verbal communication skills Experience with one or more automation platforms such as ServiceNow Preferred Qualifications: Advanced degree preferred Relevant experience in Technology, Finance or Business Services processes Green Belt/Black Belt/PMBOK/Scrum/Agile trained and certified Self-driven, outcomes-oriented performer Strong analytical skills Excellent verbal and written communication skills Proficient in Excel and PowerPoint Fluent in local language and capable in English Low-code development, various platforms

An exciting opportunity for a Quality & Service Excellence professional to work on strategic transformation projects, process excellence, and capability building across distribution functions. This is an individual contributor role ideal for someone with a strong Six Sigma Black Belt background and experience in the insurance or BFSI sector. Location - Gurgaon Your Future Employer - A leading organization committed to delivering excellence and innovation through strategic quality initiatives and process transformation. Responsibilities - Deliver and mentor high-impact Six Sigma (BB/GB) projects to drive efficiency, cost optimization, and revenue enhancement. Manage transformation projects end-to-end with strong stakeholder alignment and governance structures. Own and drive the Business Process Management System from documentation to process training and gap analysis. Requirements - Certified Lean Six Sigma Black Belt with strong Minitab proficiency. 4+ years of experience in quality and transformation roles , preferably in the insurance or BFSI sector , with distribution function exposure. Proficiency in Design Thinking , Innovation frameworks, Kaizen, and Lean tools. Strong communication, presentation, facilitation, and stakeholder management skills. What is in it for you - High-impact strategic role with senior leadership visibility. Reach Us - If you think this role is aligned with your career, kindly write me an email along with your updated CV on kapil.kataria@crescendogroup.in for a confidential discussion on the role. Disclaimer - Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate based on race, religion, colour, origin, gender, sexual orientation, age, marital status, veteran status or disability status. Note - We receive many applications daily, so it becomes difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated. Scammers can misuse Crescendo Globals name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert! Keywords - Lean Six Sigma, Black Belt, Design Thinking, Process Excellence, BPM, Innovation, Kaizen, Minitab, Project Management, Quality Culture, BFSI, Insurance, Distribution Quality, Crescendo Global.

So what does a Senior Quality Manager do? Think of yourself as a champion for operational excellence. A proponent of your program's achievement of performance objectives. An advocate of consistency and quality in all interactions and transactions. The tasks you tackle raise the bar for our quality operations to produce ridiculously impressive outcomes. You will monitor program metrics, provide insights and analysis, and offer recommendations. You will also help manage the implementation of improvement efforts on services and processes. Additionally, you will ensure that quality is always met by leading quality audits and reporting its findings. You will propose new systems and policies for continuous improvement, too. Your contributions will help ensure that our operations exceed expectations. With your work, our program metrics and service level requirements for quality are consistently met. Consider yourself a consultant to stakeholders, a mentor and guide to your teams, and the owner of quality delivery for the aligned teams. Responsibilities: Ensure that all quality processes are set up as per TaskUs Quality model Own the deployment of quality strategy (both internal and client enforced) within aligned teams Establish process, procedures and work roles; assist in SOP writing Liaise with the Business Intelligence and Data Science (BIDS) team to build automated reports and dashboards for quality and operational performance metrics Ensure delivery of quality KPIs for the aligned campaigns/LoBs Monitor day-to-day activities and achievements of the Quality teams Oversee staying in line with contractual spans and auditing requirements Provide actionable insights to clients and operations based on audit observations Drive and manage improvement initiatives based on RCA or client's requests toward metrics, new processes, or people's opportunities Identify opportunities for improvement and help develop impactful and measurable action plans to address these Ensure quality dashboards are published in a timely manner Deploy quality strategy for the aligned span Ensure adherence to quality processes across the board Work with the quality leadership on functional projects Work with Training and Operations to identify training needs Manage quality knowledge of aligned teams with focus on their skill development Perform career coaching for the quality team to prepare them for the next level Understand customer needs and requirements to develop effective quality control processes Collaborate with cross-functional teams on driving quality improvement projects Interface with clients for quality reviews, needs, updates, and ideation Interface with internal stakeholders for quality reviews. Also, attend the reviews for other functions and ensure alignment of objectives Tell the story of why quality matters, build consensus, and inspire others to move fast on fixing problems Manage performance and appraisal of aligned Quality supervisors Review and maintain budgets and aid the director in the development and maintenance of a quality plan and standard operating procedures (SOPs) Technical skills and qualifications: Industry-recognized quality certifications (Six Sigma, Lean, COPC, PMP, etc) essential Well-versed with structured problem-solving techniques Ability to analyze data and arrive at actionable insights Strong practical experience with Excel (PivotTable, Charts, Statistical functions), PowerPoint, and Google Sheets BPO background required Experience in managing transition/deployment/improvement projects preferred Familiar with the application of quality tools to analyze data Statistical aptitude Excellent communication and presentation skills Experience in managing quality control/quality analysis organization or leading cross-functional quality improvement projects and teams 5+ years of demonstrated management ability across diverse functions (direct reports, cross-functional relationships, third party vendors. etc.) Soft skills: English fluency no less than high B2, preferred C1 Ability to collaborate with cross-functional teams across geographies Able to present confidently in meetings Logical thinker Great people management skills with the ability to drive the team to deliver excellence Great conflict management skills Highly customer centric and has intuitive understanding of customer/client needs Attention to detail Good interpersonal skills Ability to clearly articulate thoughts Personality traits: Assertiveness and passionate commitment to achieving results Problem solver Diligent Highly conscientious and attaches high value to integrity

he Quality Manager for the International BPO division is responsible for overseeing the quality assurance processes and ensuring that all customer interactions meet the highest standards of excellence. This role involves developing quality management strategies, monitoring performance metrics, and leading continuous improvement initiatives to enhance customer satisfaction and operational efficiency. Key Responsibilities: Quality Assurance Strategy: Develop and implement a comprehensive quality management strategy tailored to the International BPO division, ensuring alignment with organizational goals and customer expectations. Performance Monitoring: Establish and monitor key performance indicators (KPIs) and quality metrics. Conduct regular audits and assessments to ensure adherence to quality standards. Process Improvement: Identify and implement process improvement initiatives to enhance the quality and efficiency of customer interactions and operational procedures. Training and Development: Design and deliver training programs to ensure that team members are well-versed in quality standards and equipped to deliver exceptional service. Customer Feedback Management: Collect, analyze, and act on customer feedback to identify trends, issues, and opportunities for improvement. Develop and execute action plans to address any areas of concern. Reporting and Documentation: Prepare detailed reports on quality performance, including key findings and recommendations. Maintain accurate and comprehensive documentation of quality activities and initiatives. Collaboration: Work closely with other departments, including Operations, Customer Service, and Training, to ensure a cohesive approach to quality management. Technology Utilization: Utilize quality management tools and software to enhance monitoring, reporting, and continuous improvement efforts. Skills: Strong knowledge of quality management principles and best practices. Excellent analytical and problem-solving abilities. Proficiency in quality management tools and software. Strong communication and interpersonal skills. Ability to lead and motivate a team. Strong organizational and project management skills. Ability to work collaboratively with cross-functional teams. Personal Attributes: Detail-oriented and highly organized. Proactive and able to take initiative. Strong ethical standards and integrity. Ability to work in a fast-paced and dynamic environment.

Pega Developer Key Responsibilities: PRPC Base Product Experience: Utilize at least 4 years of experience in PRPC base product with hands-on experience in integration services such as web services, JMS, MQ series, and various frameworks. Architecture and Database: Apply hands-on experience in Object-Oriented Analysis and Design (OOAD) for architecture definition. Work on database SQL programming to support application functionality. Methodologies and Client Interaction: Implement BPM methodologies like SmartBPM and Scrum. Handle client-facing roles both onsite and offshore, ensuring effective communication and project delivery. Participate in project estimation and planning activities. Technical Leadership: Demonstrate strong technical leadership skills to guide and mentor team members. Frameworks and Configurations: Knowledge of Decision Strategy Manager (DSM) and mobile frameworks. Experience with application server configurations and deployments in complex technical environments. Certifications: CSSA (Certified Senior System Architect), CMBB (Certified Methodology Black Belt), or CBA (Certified Business Architect) certifications are highly desirable. Professional Skills: Excellent communication skills to effectively collaborate with clients and team members. Experience in onshore-offshore delivery models. Strong problem-solving abilities and attention to detail. Ability to lead and manage technical projects independently.

DESCRIPTION Finance Operations Accounting & Analysis (FOAA) is looking for a LSS BB . In this role, you will develop and drive transformational financial initiatives along with a cross-functional team of senior financial analysts, business intelligence engineers, and process/project managers. You will have opportunities to solve significant business problems through business process re-engineering (BPR) and innovative technology. You will also work on strategic projects to define and create brand new processes that have not done before. You will work with multiple Accounting functions like AP, AR, Payroll, VAT, GST, Fixed Assets, Capex, etc. and stakeholders spread across geographies, building partnership is critical to this role. This role will drive financial transformation activities across FOAAs three shared service centers in Costa Rica, China and India as well as lead cross functional Kaizens/ BPRs including stakeholders from business and other Finance teams. The successful candidate must be able to think strategically, perform dive deep analytics on existing processes, identify re-engineering activities, and drive enterprise level new technology delivery. The successful candidate will have shown experience in past roles influencing business owners and supporting decision making in rapidly evolving environments. The role requires a self-starter with the ability to be both strategic and analytical in their support of new initiatives. The candidate must have the aptitude to incorporate new approaches and methodologies that are grounded in data-based recommendations. This role also has regular interaction with senior leaders and therefore requires strong interpersonal and communication skills. BASIC QUALIFICATIONS - Six Sigma Black Belt - 8+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience - 8+ years of solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits) experience - 8+ years of creating process improvements with automation and analysis experience - Bachelor's degree in engineering, statistics or business, or Bachelor's degree and 5+ years of quantitative role (engineering, process re-engineering, quality assurance) experience PREFERRED QUALIFICATIONS - MBA - Experience delivering results for large, cross-functional initiatives/projects - Experience communicating results to senior leadership - Experience in Excel (macros, index, conditional list, arrays, pivots, lookups) - Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards) - Experience in creating process improvements with automation and analysis Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Quality process excellence( PEX)- AM/DM - Navi Mumbai Six Sigma Green Belt OR Black Belt certification Graduate in any stream Analytics Good knowledge of MS Office Descent knowledge of statistical tools Drive the Six Sigma culture and initiative across the organization with commitment, passion and persistence Ensure Positive contribution to the companys Gross margins and Operating margins. Lead/ participate in Six Sigma and Lean projects. Identify and Mentor Six Sigma and Lean projects Mentor Green Belt Trainees Participate in consulting assignments Internally and at Client site Support/ Enable change management ensuing from the projects Value stream Mapping/ Process mapping Follow up on action items Recommend new/ improvements to delivery models Identify and ensure implementation automation projects, process improvements and cost optimization opportunities. Support maintenance of World Class Delivery standards Support Initiatives from CEOs office through CEO PMO Create reports for COO, Functional heads\Operational Heads and QPE. Monitor dashboards and issues for early warning signals and trends. Support for RFP, RFI, Sales Collaterals. Six Sigma and other (ARM grid) trainings. Participate in various meetings as part of the profile Job Responsibilities : (Desired) Should have done projects for Green Belt and Black Belt Good Communication skills Good interpersonal skills Criteria : (Must have) Must have driven process improvement plans/continuous improvement in customer service domain. Should be aware of DMAIC & Hypothesis Testing Graduate Criteria : (Desired) Added advantage Mini Tab. Should be aware of 7 QC tools. Shifts timings: Flexible shifts Week Off : Saturday & Sunday Transport : NA

Process Improvement: Lead Lean Six Sigma culture, applying DMAIC, DMADV and DFSS methodologies to eliminate waste and enhance efficiency. Implement holistic BPR projects, integrating advanced technologies such as Robotic Process Automation (RPA) and Artificial Intelligence (AI) to streamline operations. Process Redesign: Lead process redesign initiatives using Agile and Scrum methodologies, ensuring alignment with organizational goals and user needs. Stakeholder Management: Maintain strong client relationships through proactive communication, understanding client needs, and tailoring quality strategies accordingly. Business Intelligence: Utilize Business Intelligence tools like Power BI and Tableau to analyze data and provide actionable insights for decision-making. Lead Transactional Monitor to analyze transactional quality metrics using Six Sigma methodologies to identify trends and areas for improvement. Quality Assurance: Guide teams that will implement, and maintain SOPs; conduct regular internal and external audits to ensure compliance and high standards. SLA Management: Define, monitor, and manage Service Level Agreements (SLAs) with clients to ensure performance targets are met. Team Leadership: Empower and mentor the quality team, providing training, guidance, and support to achieve departmental objectives. Qualifications Qualifications Graduates/ Post Graduate Overall work experience of minimum 10 yrs.; minimum 8 yrs. experience in Quality Lean Six sigma Black belt certified (Master black belt preferred) Experience in automation of aspects of Quality function Knowledge & experience of Agile methodology & demonstrate a digital mindset Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and WNS Values Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid change

What your day-to-day will look like: Drive a high-performance culture across assigned teams and locations through a coaching framework that reinforces our performance programs. Work closely with program champions and Ops Leaders to ensure program methodologies are followed, trends are tracked, and issues are resolved. Work with program champions and Ops Leaders to review regular assessments to identify areas of improvement and work with Champions and Leads to implement required changes. Meet regularly with Ops teams to provide support and guidance over time. Engage with newly hired and promoted Team Leads and Managers to ensure a clear understanding of program requirements and how to drive behaviors within their teams. Work collaboratively with OGO (our central team) to ensure data integrity over time by ensuring established program behaviors continue, and governance is followed. Liaise with program delivery teams during and after planned deployments to ensure connection with the teams. Required Skills and Experience: 8-10 years of relevant work experience. Bachelors in a related field required; Masters preferred. Subject matter expertise on Lean tools. Experience in coaching and mentoring Operations Leaders at all levels. Evidence of problem-solving analytical mindset and comfort with business ambiguity. Exposure to working in diverse geographical and cultural environment. Experience with stakeholder management. Proficient in Microsoft office suite. Ability to manage work-related projects and timelines in a dynamic environment. Experience working across all levels within an organization. Desired or preferred experience and technical skills: Desired - Black / Green Belt. Experience in managing and leading teams. On-site Gurugram, HR

Job Responsibility: To lead quality assurance team to handle various QA functions during manufacturing of transformers Responsible for establishing and promulgating quality policies and procedures to meet or exceed customer requirements and expectations Review of contractual requirements related to quality of the product and plan necessary actions for compliance Handling customer inspections and customer complaints Drive the production team with root cause analysis and prevent recurrence To maintain and continually improve a process oriented QMS To coordinate with functional heads/ staff to identify and proactively address areas for improvement To ensure availability of updated product/ process documentation To attend internal/ external audits To give relevant training to the staff To define SOPs and prepare procedures Preparation, circulation & presentation of MIS Key Skills Required: Knowledge on design and manufacturing process of transforms Awareness on ISO 9001:2015, ISO 14001:2015 & ISO 45001:2018 and internal auditor for any 2 of these management systems Failure analysist techniques and preparation of RCA report Through knowledge on Quality controls tools Ability to interpret complicated data, drawing and QAPs Ability to make difficult decisions in the best interest of the company Exposure to critical & overseas customer inspections Personal management skills Sound knowledge on statistical analysis Analytical and problem-solving ability Good communication and presentation skills Computer skill especially in MS office Quality certifications (CQM and Six Sigma Black Belt) are preferred Work experience with ERP Qualification: Bachelor's degree in Electrical Engineering 12+ year Experience in QA in which at least 5 yrs in transformer industry

Experience 12 - 15 years in SCM domain areas of Sourcing & Procurement BPO/GBS service industry experience 8+ years in Quality and Process Excellence role Skills and Experience Required Experience in Building Quality Frameworks independently within Supply chain function and smooth implementation and adherence Knowledge of Quality Monitoring process and system Relevant experience in S2P in Lean and Digital Transformation, knowledgeable about tools and platforms used in S2P in mid-size to large Global clients Hands on experience on process diagnostic study, VSM, lean techniques, brainstorm solutions Good analytical skills to drive meaningful conversations using insights from data Preferred Certifications in Lean Six Sigma from Recognized Institutions Good knowledge in presentations, advanced MS-Office (excel etc.) Strong Communication and storytelling skills, should have experience in managing senior stakeholders (External & Internal) and be able to influence decisions Should have prior Team management experience Roles & Responsibilities Lead Quality Assurance and Process Excellence function, ensuring compliance with global regulatory standards Develop a robust Quality Control Framework and ensure implementation, adherence and effectiveness of audits conducted Institutionalize strong Governance Structure and operational mechanisms to embed quality and innovation as part of the BAU deliverables and ensure seamless operations De-Risk operations through deployment of Risk Control & Best Practice framework Manage CAPA processes and effectiveness of controls identified and implemented Ensure Quality sampling methodology is effective and Quality checks as per defined framework ensuring feedback and consequence management is in place Own and deliver on committed efficiency improvement in engagement through CI lever Independently lead high impact projects to deliver prioritized business outcome and value delivered Identify Digital led transformation opportunities and bring best practices from existing relationships in S2P Institute a reporting mechanism and strong governance for measurement and reporting Anticipate and highlight challenges for resolution to avoid disruption to operations and client business Client satisfaction/ dissatisfaction measurement & analysis through independent surveys. Mentor and build LSS DNA in the operations environment

We're Hiring: Consultant Digital Transformation (AD/ Manager Digital Transformation / Client Success Business Consulting) Locations: Malad (Mumbai) & Kolkata Mode: Work from Office (5 Days a Week) Industry: BPO / ITES About the Role: Join our high-impact Transformation Team as a Consultant where you'll lead digital excellence initiatives across Contact Centers and CX operations. Were seeking professionals experienced in Lean Six Sigma, GenAI, and automation to drive strategic, end-to-end transformation. Key Responsibilities: Co-create transformation roadmaps with clients Perform detailed process discovery & customer journey mapping Identify transformation opportunities across people, processes, and technology Design automation-led solutions and manage implementation Collaborate with delivery, sales, and IT teams Lead client discussions, reviews, and due diligence Promote continuous improvement through training & knowledge sharing Evaluate and refine existing technology offerings Requirements: 5+ years of total experience with a minimum of 3 years in Digital Transformation Green Belt certification is a must; Black Belt preferred Strong grasp of DMAIC methodology & tools like MS Visio Hands-on experience with GenAI, Agentic AI, Knowledge/Conversational AI bots In-depth understanding of RPA, Lean Six Sigma, and CX transformation Proven client engagement and stakeholder management skills Interested? Send your resume to: priyanka@winningedge.life

About Us At ANZ, were shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role Automation Centre team s primary objective is to drive efficiencies across various Divisions including Commercial, Banking Services, Institutional Operations, Customer Service Operations - AU and NZ and Support Functions at the Bengaluru Group Capability Centre (GCC) and collaborate with other functions in-countries on larger transformational initiatives of the bank. The team is focused on delivering value through application of AI, RPA, Process Modelling, Process mining, Data Analytics and so on. The Automation Centre is at the forefront of transforming operational efficiency and customer experience through automation. This role is critical in bridging the gap between business process discovery and automation delivery. It ensures that opportunities are not only identified but also translated into scalable, value-driven solutions. The role is designed to lead discovery squads, own the automation product roadmap, and drive delivery outcomes that align with enterprise priorities Automation Centre: This role reports to Portfolio lead - Process Discovery and is required to work closely with Business units across Enterprise to drive efficiency and value. While working on special initiatives this role would need to interact with teams across geographies. This role requires the staff to have exposure on Agile/Project Management practices including stakeholder engagement, change management, reporting and governance. Banking is changing and we re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you ll be building your future, while helping to build ours. Role Location: Bengaluru Role Type: Permanent What will your day look like As a Lead, you will: Start with a stand-up with discovery and delivery squads, reviewing progress on L1-L3 assessments and backlog grooming. Join a scoping session with architects and SMEs to validate feasibility and align on solution direction. Review JIRA boards and tollgate readiness for in-flight initiatives, ensuring all artifacts and approvals are in place. Participate in a governance forum or steering committee, presenting benefit realization metrics and delivery updates. End the day with a sync with the Automation Centre LT, aligning on portfolio priorities, funding gaps, and Gen AI integration. Youll also foster the value of data mining capabilities and build a community of practice, rapidly iterate data pipelines with considerations for security and data governance and conduct monthly audits to manage data loss risks effectively. Process Discovery Leadership Lead and manage end-to-end process discovery initiatives by collaborating with Operations and various stakeholders. Facilitate value stream mapping workshops, interviews, and data analysis to uncover process inefficiencies and improvement opportunities. Collaborate with Technology Architecture and Delivery cadence for DVF assessment (Desirability, Viability and Feasibility) Participate in various Business forums to present discovery outcomes, cost-benefits, funding and delivery plans for prioritization into delivery. Product Ownership Delivery Oversight Define and prioritize product backlogs in alignment with business goals. Work closely with delivery squads (engineering, design, QA) to ensure timely and high-quality delivery. Translate business requirements into user stories and acceptance criteria. What will you bring To grow and be successful in this role, you will ideally bring the following: Strong background in intelligent business process management, including discovery, process mining, modelling, analytics, and continuous improvement incl Black belt certification in Lean Six Sigma Skilled in value stream mapping workshops to uncover automation opportunities and drive operational efficiency. Comfortable presenting in governance forums or steering committees, with a focus on benefit realization metrics and delivery progress. Proven experience in AI and Automation delivery including Workflow and Automation, and GenAI. Good to have knowledge, skills and experiences Experience with process mining tools (e.g., Apromore, Celonis, UiPath Process Mining). Exposure to Process Re-engineering, Advanced Robotics, GenAI use cases. Strong Change and Risk management capabilities, with experience in driving adoption across business units. Ability to work across global teams, navigating cultural and organizational complexity. Qualifications 10+ year experience in automation delivery (workflow, RPA/RDA, document digitisation, ML, AI) and/or intelligent business process management (discovery, mining, modelling, analytics and improvement, qualification in Lean/Six Sigma) Bachelor s degree in Engineering, Business, or related field. Certified Scrum Product Owner (CSPO/PSPO) or equivalent preferred. Additional certifications in Lean Six Sigma, RPA, or Process Mining are advantageous. You re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we d love to hear from you. So why join us ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the banks largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the banks strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. Were proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong. We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support. To find out more about working at ANZ visit https://www.anz.com/careers/ . You can apply for this role by visiting ANZ Careers and searching for reference number 99028. Job Posting End Date 20/06/2025 , 11.59pm, (Melbourne Australia)

Champion enterprise-wide continuous improvement by designing impactful change strategies, managing high-visibility projects, and leading transformation with data and operational excellence. Your Future Employer A global powerhouse in process transformation and operational quality Responsibilities Developing and executing Continuous Improvement strategies. Leading cross-functional quality transformation projects. Managing end-to-end change initiatives and risk mitigation. Analyzing data to track KPIs and guide improvements. Collaborating with leadership to embed a culture of innovation and continuous optimization. Requirements Black Belt certification or Trained & Tested Mandatory. Proven experience in leading at least two Six Sigma projects. Strong background in F&A transformation (any tower). Excellent project management and change leadership skills. UK shift flexibility and client-facing experience. What is in it for you – Strategic leadership exposure across global quality initiatives. Opportunity to drive measurable impact in high-value projects. Growth in a role that blends analytics, leadership, and innovation. Reach us – If you think this role is aligned with your career, kindly write me an email along with your updated CV on abhishek.pushkar@crescendogroup.in for a confidential discussion on the role. Disclaimer – Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging, memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Note – We receive a lot of applications on a daily basis, so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated. Scammers can misuse Crescendo Global’s name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert! Profile Keywords – Group Manager Jobs, Transformational Quality, Continuous Improvement, Black Belt, Six Sigma, continuous improvement, F&A Transformation, Change Management, Retail, CPG, FMCG, manufacturing, Accounts Payable, Accounts receivables, general ledger,

Take the lead in transforming enterprise-wide program management by leveraging data visualization, financial insights, and cross-functional collaboration to drive strategic business outcomes. Your Future Employer A global leader in business process management and digital transformation. Responsibilities – Driving cross-functional program initiatives. Collaborating with senior stakeholders across verticals. Visualizing data and presenting insights using Power BI. Managing financial data and ensuring reporting accuracy. Analyzing process performance using BPM and Six Sigma methodologies. Requirements – Green Belt or Black Belt certification – Mandatory. PMP certification – Preferred. 6+ years of experience in enterprise program management. Strong communication and presentation skills. Financial acumen with understanding of P&L. What is in it for you? Exposure to executive-level stakeholder management. Hands-on work with data visualization tools. Career advancement through strategic project leadership. Reach us – If you think this role is aligned with your career, kindly write me an email along with your updated CV on abhishek.pushkar@crescendogroup.in for a confidential discussion on the role. Disclaimer – Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging, memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Note – We receive a lot of applications on a daily basis, so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated. Scammers can misuse Crescendo Global’s name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert! Profile Keywords – Crescendo Global, Project management, Six Sigma, Green Belt, Black Belt, PMP, PowerBI, process improvement, cost reduction, process re-engineering, operational excellence

To interact with departments to review and finalize all departmental budgets leading to the formulation of a comprehensive Annual Operating Plan. To drive the Preparation, analysis and monitoring of Strategic Plan through conduct of a Strategy Workshop. To drive business case evaluation and enable senior management to take value based decisions. To provide key inputs via MIS that would enable rational decision making. We are seeking a dynamic and analytical Business Analyst for our Shared Services Centre who has capabilities towards driving Operational Excellence and support Digital Transformation initiatives. This role demands collaboration with stakeholders across departments to identify business needs, analyze current processes, design functional solutions, perform process improvement activities, develop performance metrics, prepare and maintain supporting documentation. ORGANISATION CHART KEY ACCOUNTABILITIES Accountabilities Transformation Strategic Planning and Support Support Strategic review and annual operating plan build with specific focus on Transformation and continuous process improvement projects, approach, methods, and technologies (RPA, Analytics, Digitization). Ability to drive continuous improvement through As Is Process study across Finance & Accounting, Procurement, HR Ops, Finance Assurance, Taxation in Shared Services & manage projects by applying Six Sigma, Value Stream Mapping, and Lean techniques. Drive the adoption of recent technologies and digital solutions within the shared services environment. Coordinate and drive development of Business case and implementation roadmap and manage stakeholder buy in and approvals. Stakeholder Management and Project Governance Work closely with stakeholders to gather and analyze business requirements, identify automation opportunities, and define functional specifications for RPA, AI/ML, analytical solutions. Knowledge of stakeholder engagement strategies, such as communication plans and feedback loops. Awareness of tools for change management, including surveys, feedback forms, and communication platforms. Support in driving cross-functional projects, facilitate proper governance of projects ensuring adherence to timelines and outcomes aligned to strategic objectives. Coordinate and anchor action plan to progress towards achieving best in class status. Drive weekly/monthly project progress review meetings with cross-functional teams including Business, SSC, IT, Application vendors, Implementation partners etc. Operational Capabilities Should be familiar with process standardization, sharing best practices across functions and consolidating detailed process documentation. Should bring in strong analytical skills to perform root cause analysis and identify gaps, improvement areas. Support in benchmarking efforts, including data collection and validation, data presentation, and evaluation of results. Should be familiar with financial terminology and key budget components (e.g., operating expenses, capital expenditures). Capability to implement risk mitigation strategies, minimizing the impact of identified risks. Act as a single Source of Truth for monitoring SSC performance against the agreed SLA/KPIs defined and publish SSC performance dashboard. Proficiency in preparing and presenting CEO/CXO packs, SLT decks, flyers, organize Steerco meetings, etc. Manage and maintain governance calendar and drive closure of governance ATRs. KEY ACCOUNTABILITIES - Additional Details EXTERNAL INTERACTIONS Interact with various SI partners through planned governance meetings. Interact with IT Service Providers (AI / ML / RPA / Process/Data Mining etc.), Consulting and Management Service Providers as required. INTERNAL INTERACTIONS Interact with all functions / departments of GMR SSC, MAG etc. Work closely with Head - PMO and Business Excellence, Functional Heads in driving and adopting improvement initiatives in GMR SSC FINANCIAL DIMENSIONS Not Applicable OTHER DIMENSIONS Not Applicable EDUCATION QUALIFICATIONS Bachelor s degree in Business, Information Technology, or a related field Lean Six Sigma Green/Black Belt from a Reputed Institute RELEVANT EXPERIENCE 5+ years of experience as a Business Analyst, with exposure in driving RPA / AI / ML / process mining projects Proven experience in analyzing and documenting business processes, creating process maps, and defining requirements Experience working in Agile environments, contributing to sprints and iterative development cycles Experience in Business Process Reengineering (BPR) or Business Transformation Proficiency in process mapping tools such as Visio, Lucidchart, or similar Familiarity with SAP ECC / S4 HANA, SQL and data analytics tools is a plus. COMPETENCIES Personal Effectiveness Social Awareness Entrepreneurship Problem Solving & Analytical Thinking Planning & Decision Making Capability Building Strategic Orientation Stakeholder Focus Networking Execution & Results Teamwork & Interpersonal influence

Bachelor's degree in Engineering. PMP, or Green/Black Belt Certification, is required. 6+ years of experience, preferably with the Healthcare / IT industry. Proven track record of successful project delivery results. Experience with Lifecycle change management process, preferably in Windchill. Knowledge of Finished Goods & Packaging process. Demonstrated success in working with customers, vendors, and leading cross-functional teams. Strong process orientation, problem solving & troubleshooting skills, and a firm commitment to quality. Excellent communication skills - ability to interface and influence multiple organizations, including the executive level. Strong interpersonal skills, with a high degree of self-motivation and ability to work independently.

An exciting opportunity for a Senior Manager - Quality & Service Excellence professional to work on strategic transformation projects, process excellence, and capability building across distribution functions. This is an individual contributor role ideal for someone with a strong Six Sigma Black Belt background and experience in the insurance or BFSI sector. Location - Gurgaon Your Future Employer - A leading organization committed to delivering excellence and innovation through strategic quality initiatives and process transformation. Responsibilities - Deliver and mentor high-impact Six Sigma (BB/GB) projects to drive efficiency, cost optimization, and revenue enhancement. Manage transformation projects end-to-end with strong stakeholder alignment and governance structures. Own and drive the Business Process Management System from documentation to process training and gap analysis. Requirements - Certified Lean Six Sigma Black Belt with strong Minitab proficiency. 5+ years of experience in quality and transformation roles , preferably in the insurance or BFSI sector , with distribution function exposure. Proficiency in Design Thinking , Innovation frameworks, Kaizen, and Lean tools. Strong communication, presentation, facilitation, and stakeholder management skills. What is in it for you - High-impact strategic role with senior leadership visibility. Reach Us - If you think this role is aligned with your career, kindly write me an email along with your updated CV on kapil.kataria@crescendogroup.in for a confidential discussion on the role. Disclaimer - Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate based on race, religion, colour, origin, gender, sexual orientation, age, marital status, veteran status or disability status. Note - We receive many applications daily, so it becomes difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated. Scammers can misuse Crescendo Globals name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert! Keywords - Lean Six Sigma, Black Belt, Design Thinking, Process Excellence, BPM, Innovation, Kaizen, Minitab, Project Management, Quality Culture, BFSI, Insurance, Distribution Quality, Crescendo Global.

Unique or interesting about this job: Apply our Global standard model to transaction processing, whilst getting exposure to diffrent country legal/tax requirements. Opportunity support implementation learn change management as Syngenta roll out their digital solutions across P2P Work together with other procure to pay teams to achieve end to end process and service performance Purpose of the job: To manage their respective P2P team operating from the Pune GFO, ensuring smooth execution of procure to pay process area, Finance Service Desk and Travel Expense processing. To secure compliance with Syngenta internal policies and control framework; Line Management of 10-14 team members To drive continuous review of processes and ways of working to optimize team efficiency, to identify implement improvements to positively impact key performance indicators and client experience Proactive attrition management, talent retention development Main activities the person in the job is responsible for: To provide a Procure to Pay service and apply domain knowledge on Accounts Payable, Payments, Vendor Maintenance, TE, Audit, including Accounts Payable related Month End Close activities Ensure the team apply strict adherence to global standard process and business operations pack to deliver accurate and quality outputs Work directly with service delivery and operations teams in Syngenta to address challenges and work towards error free service delivery Improve productivity across teams through implementation of continuous process improvement initiatives. Constantly monitor the process for early signs of developing troubles Review and address Key Performance Indicators, Critical Business Indicators and SLA s Working with team to ensure that the SLA s for the process are being met. Routine monitoring of actions, to verify if the expected results are being achieved and - if they arent - come up with corrective measures in a timely fashion. Ensures that the desk top procedures (DTP) are updated periodically and the DTP is followed by the team diligently when executing the processes, Gate Keeper for process exceptions, deviations controls Design operate visual control system to bring close focus on the process, in part to capture instances of waste - problems, interruptions, and delays - as they happen Participates in monthly Governance interactions, provides an update on process improvements for the respective functional responsibility Actively participates in driving the efficiency and effectiveness of process performance and continuously thrive to meet or exceed the internal benchmark Manage Accountability process to convert problems caught on the visuals to assignments for action. First to understand root causes, and then to eliminate them. Supports on Issue and escalation for the respective process builds control around it Develop, manage and mentor team members which includes performance appraisal Functional or Leadership Competency related specifically to this job: Client Service Focus: This is the ability to see life from the perspective of the client to deeply understand client motivation. Applies a service mind-set that is centered on developing, delivering and improving a service: Understanding all the components of a service, managing client expectations, challenging and engaging clients successfully. Judgment: Analyzes information, guidelines, and requirements from different sources to evaluate alternatives and make effective judgments. Draws accurate, useful conclusions from financial, business, and quantitative information. Makes timely and sound decisions on everyday issues and problems by applying accurate logic, appropriate knowledge, expertise, and common sense. Execution Results Orientation: Manages work and work performance, holding everyone accountable to effectively and efficiently completing work responsibilities. Demonstrates initiative and a strong commitment to achieving meaningful results, meeting or exceeding goals, and acting on opportunities to create value. Lead Manage Change: Challenges the status quo and champions new initiatives. Acts as a catalyst of change and stimulates others to change. Paves the way for needed changes. Manages implementation effectively Experience required for the job Essential: 7 - 9 yrs experience in MNC/BPO Industry with 3-4 yrs of team leading experience Knowledge on P2P area as below :- Expert on the P2P end to end process. Processes in scope for P2P are Indexing, Invoice processing, Payments, Procurement support, AP helpdesk VMD Strong Accounting concept/knowledge of procure to pay process Tax , WHT, GST, knowledge Prior working knowledge in SAP ERP with VIM tool, Concur, ServiceNow Strong Analytical skills include identifying, forecasting and resolving problems Good writing and documentation skills, Clear communication Ability to create strong controlled process environment and adherence to controls and compliances Should independently handle all type of queries from People/Client/Management Must have a strong understanding of Lean principles, and have successfully led Lean Transformation in business process environment Completed Lean, Opex / Six Sigma certification (Black Belt preferred). Excellent Client Management Abilities Sound People Management Skills- must have lead a team of 10 analyst / senior analyst or above for at least 2-3 years The role holder must comply with all the Quality Management, Business Continuity Management and Information Security Management requirements and guidelines of the organization Demonstrated the ability to build and maintain a high-performing team; through effective coaching and development. Experience to be gained in the job: Basic understanding of Syngenta business and industry drivers Experience working with different finance teams in a given geography/ and absorbing business knowledge to understand how IFRS is applied to Syngenta business Technical development in finance skills Knowledge of financial systems Holds Qualification: B Com / M.Com / MBA Finance/CA inter/ICWA Fluent in English

Role Summary: The Project Manager will plan, direct, and ensure the successful outcome of projects utilizing the assigned project teams, as well as standards, practices, and toolsets established within Flowserve. You will work directly with internal and external stakeholders to ensure all project activity is regularly reported to the client and performed as per agreed technical specifications and project terms and conditions. Responsibilities Requirements: Demonstrate ownership and accountability for total project execution, performance, and safety (project initiation to project completion) on all assigned projects. Drive improved customer relationships through creating a work environment that is free of unfavorable circumstances or perceptions for either party, that meets or exceeds performance expectations of the customer. Ensure a "clean order" before commencement of work on an assigned project and utilize the change management system to control the scope of work and associated cost, throughout the life of the project. Coordinate activities of all matrix reports (per Project). Responsible for managing spending expectations on each assigned Project. Communicate to all concerned parties project milestones, status updates, as well as any existing or potential customer escalation issues. Follow the right escalation processes and take overall ownership of all reports. Experience in program/project management. Excellent presentation, oral and written communication skills, including meeting and workshop facilitation experience Team building, problem-solving, and conflict resolution skills Experience using Microsoft Office. Adaptability, flexibility, and proactivity. BS or BA Degree in relevant field and 3-5 years relevant experience Other duties as assigned. Preferred Experience / Skills: Excellent estimating, scheduling budgeting skills Proven experience in risk and change management Greenbelt, Blackbelt or Lean training experience preferred Rotating equipment experience

Role Summary: The Project Manager will plan, direct, and ensure the successful outcome of projects utilizing the assigned project teams, as well as standards, practices, and toolsets established within Flowserve. You will work directly with internal and external stakeholders to ensure all project activity is regularly reported to the client and performed as per agreed technical specifications and project terms and conditions. Responsibilities Requirements: Demonstrate ownership and accountability for total project execution, performance, and safety (project initiation to project completion) on all assigned projects. Drive improved customer relationships through creating a work environment that is free of unfavorable circumstances or perceptions for either party, that meets or exceeds performance expectations of the customer. Ensure a "clean order" before commencement of work on an assigned project and utilize the change management system to control the scope of work and associated cost, throughout the life of the project. Coordinate activities of all matrix reports (per Project). Responsible for managing spending expectations on each assigned Project. Communicate to all concerned parties project milestones, status updates, as well as any existing or potential customer escalation issues. Follow the right escalation processes and take overall ownership of all reports. Experience in program/project management. Excellent presentation, oral and written communication skills, including meeting and workshop facilitation experience Team building, problem-solving, and conflict resolution skills Experience using Microsoft Office. BS or BA Degree in relevant field and 5-7 years relevant experience Other duties as assigned. Preferred Experience / Skills: Excellent estimating, scheduling budgeting skills Proven experience in risk and change management Greenbelt, Blackbelt or Lean training experience preferred Adaptability, flexibility, and proactivity.

Job Description: The jobholder is responsible to manage, the implementation, and the maintenance of process excellence and continuous improvement engagements across the organization. Also liaise with a range of internal stakeholders across different department and locations involving them to participate and deliver to the CI initiatives other initiative/implementations as needed per the business requirements. This will be an individual contributing role and strong domain expertise is preferred. Main Responsibilities: - Review status on the CI implementation and drive initiatives as needed - Track, analyse and find out internal efficiency by analysing operations KPIs default - Analysis, track and figure fully the quality standards of the customers satisfaction drop and enhancements recommendations - Contact, check and know the reasons of customers leaving reasons and act as the voice of the customer. - Drive and lead the quality metrics as a target for different processes. - Manage, monitor and analyse process performance on Call Quality, FCR, CSAT and other relevant qualitative and quantitative metrics to implement metric improvement projects - Implementing Lean programs, Kaizen programs across the programs - Maintain reporting timelines and targets to ensure efficiency - Support and asses process owners in managing their processes by doing metric management, helping them identify areas of opportunity and working towards improving the same, using improvement methodologies (Six Sigma / COPC / ISO / Lean Sigma / DFSS). - Process mapping and identifying nonvalue add steps to create lean and agile processes - Responsible for identifying business problem areas and aligning themselves to the pain areas through Continuous Improvement Projects - Responsible for working with the clients Business excellence & Operations teams to hunt down processes for RPA & conducting initial RPA process investigation, priority, assessment & fitment analysis. - Act as customers key contact and guide them through the analysis process and become their trusted advisor on process improvement. - Strengthen and enhance internal and external processes to make them more efficient and effective by identify process improvement/re-engineering opportunities - Supervise and Work on process improvements through quality initiatives and Six Sigma methodology. - Mentor and develop the team including regular performance reviews and appraisals if aligned - Manage, supervise Process Improvement and Adherence, Process Standardization - Ensure key issues related to process is reported and corrective action are taken. - Manage and lead Coaching/ imparting skills to on quality tools, six-sigma, lean, Kaizen/Trainings for team on developmental activities. - Ensure continuous monitoring of trends in the market and provide advice to leadership on potential initiatives - Maintain confidentiality in all matters related to work and information. - Perform any other duties assigned to him/her related to the nature of the work Analysis and Feedback: - Research to create value added / proactive proposals for prospective/existing customers. - Benchmarking performance of existing customers vis--vis competition - Conduct interactive workshops for employees on quality tools and generate process improvement ideas - Presenting data, sharing analysis and getting concurrence from stakeholders on actions (for assigned processes - Participate in the development of new offerings and innovation in the automation space Reporting & Administration: - Share progress on Improvement initiatives with leadership team and other Ops/Client stakeholders - Participate in Daily/Weekly/Monthly reviews to share the update and action plan on various process and system improvements - Spread awareness around practices such as Business Process Re-engineering, Digital Transformation, Automation etc. via workshops, sessions and other activities Qualification: - Bachelor’s degree in business administration, Quality Assurance or any related field - Master’s degree is a plus - Relevant Professional Certification (CIA, six sigma, Lean sigma, business analytics, COPC, etc.) is preferable. - Six Sigma certification BB is a must along with minimum experience of successfully delivering 7-10 high impacting six-sigma projects

Experience 14+ Yrs in SCM domain areas of Sourcing & Procurement BPO/GBS service industry experience - preferred Skills and Experience Required Knowledge of Quality Monitoring process and system Experience in Building Quality programs independently within Supply chain function Experience in Conceiving, developing and deploying Customized Quality management programs Good knowledge in MS-Office (excel etc.) Knowledge and ability to use data in order to generate, analyze and present information and insight Preferred Certifications in Six Sigma. Quality management Certification from Recognized Institutions Good Communication and analytical skills Roles & Responsibilities Lead Quality Assurance and Quality functions, ensuring compliance with global regulatory standards. Develop Strong governance Structure and operational mechanisms to embed quality as part of the BAU deliverables. Develop Quality as a Service Enablement area supporting seamless operations. Manage CAPA processes and statistical training for team members. Develop and maintain quality systems supporting design, production, testing, and regulatory compliance Support and lead internal, customer audits. Guide root cause investigations and resolution of quality issue Monitor transactional process quality and provide feedback for Procurement and Sourcing business processes Perform quality checks and provide feedback to the buyers/ analysts/ Senior buyers by maintaining quality standards as per quality plan Client satisfaction/ dissatisfaction measurement & analysis through independent surveys. Continuous Improvement: Ability to engage in quality orientation for sustained continuous improvement in processes and systems

Job Title - DGM - Payer Insurance Job Overview - The role of Deputy General Manager (DGM) in the Payer (Insurance) domain encompasses leadership, strategic oversight, and operational excellence. Key Responsibilities Quality Assurance - Ensure Program Quality objectives and SLAs are met. Ensure Program Quality measurements are reflective of Quality levels perceived by the client Value Creation - Deliver tangible value to the clients thru. Process Reengineering, Transformation projects leveraging Digital capability ( Automation, Analytics, etc.). Cross geo/cross tower projects. Drive client specific initiatives Efficiency Improvement - Reduce cost of operations, Reduce cost of quality, Improve productivity, Optimize Spans & Ratios, Utilization Improvement, Speed To Proficiency –Learning curve reduction Delivery Excellence - Improve process capability, Improve end to end service delivery processes, Build and leverage Continuous Improvement, Meet SLA commitments, Lead and manage Interventions People Management - Ensure employee engagement thru strong people connect and managing grievances with the help of HRBP and leadership team as appropriate. Drive team upskilling initiatives. Ensure appropriate staffing and back up plans to ensure business continuity Client relationship - Manage client conversations w.r.t. Quality and Continuous Improvement. Periodically present value-adds in business reviews. Manage and drive client satisfaction improvement projects and key actions. Skills & Attributes Masters in Business Administration or any Post-graduation will be an advantage. Around 15 to 18 years, with approx 10+ years of BPO experience Experience in US healthcare BPO is necessary Candidates with stability preferred in terms of previous job changes Preferably, should have leadership experience in manufacturing/ services in the field of Quality/ Excellence/ Operations/Automation Work experience in MNCs or reputed organizations will be an added advantage. Certified Six Sigma Black Belt from reputed institutes/companies. Role & responsibilities Preferred candidate profile