Senior Manager, Process Excellence

Global Business Excellence and Transformation Team

Reporting to Director, Process Excellence

As a member of the Business Excellence and Transformation team, the ideal candidate will possess an analytical and process-driven mindset to help design and implement innovative processes and solutions the drive efficiencies & effectiveness across the JLL business lines.

What this job involves:

Process Design

Support the Process Excellence Lead and team to:

• Design and facilitate process discovery workshops including data gathering, data synthesis, meeting preparation, facilitation, and documentation of outcomes
• Design and facilitate process improvement workshops, document processes, synthesize and develop executive summary materials
• Document process design requirements, process flow maps, and technical design documentation for supporting technology (using JLL standard documentation tools)
• Translate future state process designs into an actionable delivery and change plan

Project Management

Large Complex Transformations:

• Supports the Portfolio Lead and Program Manager to develop project plans for delivering future state process designs and breakthrough improvements.
• Coordinates with other transformation leads (i.e. Automation, Technology, Organization Design) to build project plans that deliver large scale transformations.

Discrete Process Optimization Projects:

• Develops and manages project plans associated with discovery, design and delivery of future state process designs and improvements.
• Facilitates stand-ups for process improvement projects
• Authors meeting minutes, action items, and project status reports

Knowledge, Skills, Abilities:

• Verbal and written communication
• MS PPT, Excel, project management applications
• Comprehensive Data collection and analysis
• Organization and project management
• Workshop design and facilitation
• Creative problem solving

Potential requirements include but are not limited to the following

• Bachelors degree or equivalent work experience
• LEAN Expert / Six Sigma Black Belt (Must)
• Excellent communication and presentation skills (verbal and written)
• Strong analytical skills with the ability to identifying potential issues pro-actively and formulating solutions and contingency plans.
• Facilitation skills to help lead process and design sessions - with guidance from Sr Process Excellence practitioners
• Agile Scrum Master certification a plus
• Knowledge of Corporate functions (Finance, HR, Marketing) & Real-Estate functions (Research, Lease Administration) would be an added advantage
• Build effective working relationships with internal partners and colleagues

Youll join an entrepreneurial, inclusive culture. One where we succeed together across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Keep your ambitions in sight and imagine where JLL can take you...

Sounds like you? To apply, you need to have:

Impeccable expertise

Were looking for University Graduates / Post-Graduates or equivalent work experience in process excellence / business excellence / Black Belt roles. Black Belt certification is a must with minimum of eight (8) years industry experience required either in the corporate environment, third party service provider or as a consultant;

Strong attention to detail; Knowledge of F&A, HR functions would be an added advantage. Proven ability to manage multiple projects simultaneously balancing project work with high priority requests. Excellent written, verbal communication and presentation skills. Team player with capability to work independently. High energy and positive attitude.

Immaculate knowledge

Demonstrated experience in leading / supporting large scale End to end projects using Lean Six Sigma / Design thinking approach. Experience in working with automation teams to drive digitization. Ability to create project plans and articulate timelines for completion along with key milestones and expected outcomes. Team player with capability to work independently. High energy and positive attitude.