160 Black Belt Jobs - Page 2

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Title: Senior Transformation Analyst Location: Kochi Job Summary: We are seeking an experienced Senior Transformation Analyst to join our team. The successful candidate will play a key role in driving business transformation initiatives across the organization, focusing on process improvement, operational efficiency, and cultural change. This role will require collaboration with various stakeholders, including senior leaders, business units, and external partners. Key Responsibilities: 1. Develop and implement transformation strategies and plans to achieve business objectives. 2. Analyze business processes, identify areas for improvement, and design new processes and procedures. 3. Collaborate with stakeholders to assess organizational readiness for change and develop strategies to address gaps. 4. Design and deliver training programs to support transformation initiatives. 5. Develop and manage business cases, including cost-benefit analyses and ROI calculations. 6. Identify and mitigate risks associated with transformation initiatives. 7. Develop and maintain relationships with key stakeholders, including senior leaders and external partners. 8. Stay up-to-date with industry trends and emerging best practices in transformation and change management. Requirements: 1. Any degree & minimum 6+ years of experience in transformation, change management, or related field. 3. Proven track record of driving business transformation initiatives and achieving desired outcomes. 4. Strong business acumen and understanding of business operations. 5. Excellent communication, presentation, and interpersonal skills. 6. Ability to work collaboratively with cross-functional teams. 7. Strong analytical and problem-solving skills. 8. Experience with transformation methodologies and tools (e. g. , Lean, Six Sigma, Agile). 9. Familiarity with change management frameworks and methodologies. Mandatory Requirements: 1. Lean Six Sigma (Green / Black Belt). 3. Experience with digital transformation initiatives and emerging technologies. 4. Familiarity with project management methodologies and tools. .

The Order to Cash Process Expert & Transformation Lead is responsible for driving process standardization across the E2E Order to Cash (O2C) value chain. This role leads high-priority, cross-functional transformation and simplification initiatives that impact O2C processes. The focus is on achieving convergence across functions and departments toward a unified end-to-end (E2E) process taxonomy, service delivery model, and performance metrics. The expert will also steer enterprise-wide transformation programs, shaping a stakeholder-aligned future state for the Inventory process. Your responsibilities: Leads the design and implementation of processes within Order to Cash, with the specific focus on Order to Invoice process and interdepartmental handoffs. Collaborates closely with the Global Process Owner and key stakeholders to define future-state processes, roadmaps, service delivery models, and performance metrics. Maintains and governs process documentation, ensuring the consistent application of global standards and policies. Supports SAP S/4HANA and other ERP implementations by translating business requirements into optimized O2C process solutions. Oversees the execution of projects, ensuring timely delivery within scope and alignment with strategic business objectives. Facilitates workshops and working sessions with global teams to foster alignment, engagement, and adoption of process changes. Continuously monitors process performance, identifying gaps and driving opportunities for improvement and innovation. Provides mentorship to process analysts and guidance to process operators to build capability and ensure operational excellence. Our requirements: Bachelor s degree in : Business Administration, Finance or Accounting, Economics , Supply Chain Management, or a related field. An advanced degree is preferred. Proven experience in leading cross-functional process improvement or transformation initiatives within a global business environment. 8-12 years of relevant experience in Order-to-Cash (O2C )processes, with the focuse on Order management and order entry, Billing and invoicing, Credit management and approvals, dispute management and coordination with logistics and customer service team Proven experience in leading cross-functional process improvement or transformation initiatives within a global business environment. Responsibility for budget creation and management Strong knowledge of ERP systems (e.g., SAP S/4HANA, Oracle), with hands-on involvement in system implementations or upgrades. Familiarity with process design methodologies and frameworks (e.g., BPMN, Lean Six Sigma); certification (e.g., Lean Six Sigma Green/Black Belt) is a plus. Experience with shared services or Global Business Services (GBS) environments is preferred. Strong analytical and communication skills, with the ability to influence across functions and levels of the organization. Project management experience or certification (e.g., PMP, PRINCE2) is an added advantage. This position requires up to 20% travel.

Role & responsibilities Lead consulting assignments and deliver business value to the customers through quality initiatives. Support process excellence initiatives and drive improvement projects in a complex and fast paced environment. Drive benchmarking and best practices deployment across accounts. Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes. Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks. Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. Drive projects to improve and maintain the profitability of the process. Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements. Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen. Drive standardization practices and ensure strict compliance in internal and client defined processes. Ensure all process metrics are met. Preferred candidate profile - Black Belt Certified - Excellence head with a demonstrated history of working in the outsourcing/offshoring industry. Experience in managing Quality/ Process Excellence initiatives for Large Engagements. Must have led/ driven six sigma and lean projects. Hands on experience in driving large transformational programs involving process reengineering, analytics, automation etc. Must have worked in cross functional teams and demonstrated ability to drive change in the process. Excellent oral and written communication skills and should be able to manage internal stake holders as well as customers. Well versed with MS Office Excel and PowerPoint.

Location : Mohali City : Mohali State : Punjab (IN-PB) Country : India (IN) Requisition Number : 39430 Job Description Business Title Manager - Sales Operations Global Job Title Mgr I Customer Services Global Function Business Services Global Department Customer Services (DEP_BBS2) Organizational Level 7 Reporting to SR. MANAGER/AGM - Customer Service & Sales Support Size of team reporting in and type 7 to 10 Role Purpose Statement Position will be responsible for service delivery management and transformation of Customer Service & Sales Support function from BBS MOH; individual will be leading a team engaged in service delivery of Customer Service & Sales Support, Controls adherence and period end closing & reporting for different regions within BEMEA/BAS/BNA. Identify improvement / automation opportunities within existing process and drive improvement initiatives towards digitalization of Customer Service & Sales Support function. An ideal candidate is a proactive, deadline driven task manager with an eye for process improvement. You are motivated by making an impact on your workplace and thrive on recognizing a challenge, implementing a solution, monitoring success and continuously thinking outside the box to optimize new or existing processes. Passionate about helping clients succeed and committed to delivering exceptional customer service. Empathetic, patient, and understanding when dealing with clients facing financial challenges. Main Accountabilities . Operational Leadership and Team Management: a. Oversee the end-to-end Customer Service & sales order process, ensuring accurate, timely, and efficient order entry, processing, and fulfilment. b. Collaborate with the sales, logistics, and finance teams to ensure alignment on order priorities, timelines, and product availability. c. Monitor order volumes, identify bottlenecks, and implement corrective actions to improve order cycle times. d. Develop and enforce standard operating procedures (SOPs) for the Customer Service & Sale management process. e. Ensure service delivery excellence across global teams, meeting or exceeding client KPIs and SLAs. f. Manage budgets and optimize resource allocation for efficiency and cost-effectiveness. g. Own the strategy for managing customer claims, ensuring quick resolution and maintaining high customer satisfaction levels. h. Lead cross-functional teams to address claims issues that may require investigation or coordination with multiple departments. i. Develop and implement policies to streamline the claims resolution process, reducing the frequency and impact of claims. 2. Customer Support & Guidance Oversight: a. Monitor team performance to ensure that customer issues, concerns, and questions are resolved promptly and professionally. b. Act as an escalation point for complex customer issues that require higher-level intervention or strategic problem-solving. c. Ensure that the team is offering expert financial guidance and consistent communication to clients throughout their participation in the program. 3. Strategic Account Management: a. Ensure the team is addressing high-value clients and at-risk cases with the appropriate attention and action plans. b. Develop and implement strategies for customer retention, minimizing churn, and maximizing the likelihood of successful program completion. c. Collaborate on improving customer satisfaction and service offerings by identifying opportunities for cross-functional initiatives and improvements. d. Lead process optimization initiatives across Customer Service & Sale functions to improve operational efficiency and customer experience. e. Drive automation, AI and technology adoption within the order management and claims processes to enhance scalability, reduce manual errors, streamline workflows and improve client outcomes. f. Design and execute change management strategies to ensure smooth transitions during transformations. g. Engage with global teams and clients to foster collaboration, trust, and buy-in for transformation initiatives. Reporting & Performance Metrics: a. Provide regular reports and dashboards on team performance, customer satisfaction, and program outcomes to senior leadership. b. Analyze key customer success metrics to assess the health of the customer base, identify potential risks, and ensure the achievement of business goals. 5. Customer-Centric Approach: a. Passionate about helping clients succeed and committed to delivering exceptional customer service. b. Empathetic, patient, and understanding when dealing with clients facing financial challenges. c. Build and maintain relationships with internal teams and external clients, fostering open and transparent communication. d. Regularly provide updates to leadership and clients on performance, challenges, and opportunities. e. Act as a trusted advisor to senior management, providing insights and recommendations on improving customer satisfaction and operational performance. 7. Key Competencies: a. Global Mindset: Ability to understand and adapt to cultural nuances and global business practices. b. Customer-Centric Approach: Prioritize client satisfaction and proactively address their needs. c. Transformational Leadership: Drive innovation and navigate complexity to achieve organizational goals. d. Resilience: Thrive in a dynamic environment with competing priorities. Knowledge and Skills Behavior Make decisions aligned to Bunge s global strategy, business needs and financial goals and explore new perspectives by driving innovation. Cultivate strong relationships and networks, effectively influence others, and develop talent to excel in their current and future roles. Develop data driven strategies aligned with Bunge s priorities, energize others to action through clear and compelling communication. Technical Ability to partner with other BBS Team Managers to optimize processes across the SSC In depth knowledge of end-to-end OTC process Strong knowledge SAP environment. Process Transition & Transformation Reporting & Analytics (Advance Excel, SharePoint, PowerBI or Tableau knowledge will be an added advantage) Education & Experience Bachelor s degree in business administration, Supply Chain Management, or a related field (MBA or equivalent preferred). 12+ years of experience in Customer Service & Sales Support operations, shared services, or BPO environments, with at least 5 years in a senior leadership role. Proven experience leading large teams and managing cross-functional initiatives in a fast-paced, dynamic environment. Expertise in driving organizational transformation, change management, and stakeholder engagement. Strong understanding of supply chain, logistics, and customer service operations. Familiarity with technologies (e.g., SAP., BI Tools, SharePoint and SaleForce etc.) and automation tools is highly desirable. Experience working in a similar Shared Services Centre setup a distinct advantage Strong Customer Service & Sales Support Domain expertise (end to end OTC function). Six Sigma or GB/Black Belt, Project Management and People management skills.

Role & responsibilities 1. Lead consulting assignments and deliver business value to the customers through quality initiatives. 2. Support process excellence initiatives and drive improvement projects in a complex and fast paced environment. 3. Drive benchmarking and best practices deployment across accounts. 4. Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes. 5. Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks. 6. Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. 7. Drive projects to improve and maintain the profitability of the process. 8. Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements. 9. Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen. 10. Drive standardization practices and ensure strict compliance in internal and client defined processes. 11. Ensure all process metrics are met. Preferred candidate profile 1. Excellence head with a demonstrated history of working in the outsourcing/offshoring industry. 2. Experience in managing Quality/ Process Excellence initiatives for Large Engagements. 3. Must have led/ driven six sigma and lean projects. 4. Hands on experience in driving large transformational programs involving process reengineering, analytics, automation etc. 5. Must have worked in cross functional teams and demonstrated ability to drive change in the process. 6. Excellent oral and written communication skills and should be able to manage internal stake holders as well as customers. 7. Well versed with MS Office Excel and PowerPoint. Knowledge Exposure in driving high impact transformation projects involving technology and process re-engineering. Work Timing - US Shift

Location: Malad-Palm Spring Center Min Experience: 2.0 Max Experience: 5.0 Vacancies: 1 Primary Skills: BPEX Change Methodologies Secondary Skills: BPEX Change Methodologies Job Description: Roles And Responsibilities: Looking for Green Belt Six Sigma certified Business Process Excellence (BPEX) consultant with Business Operation Team. The candidate will be responsible for driving continuous improvement projects, supporting Black Belts and MBBs in their projects. He/ She will be required to liaison with the project team / operations / business as per the need of project. Some of the routine responsibilities may include process mapping, project documentation, maintaining project plan, data analysis etc. Profile - Assistant Manager - BPEX Location - Malad - PSC Key Responsibility: - work full time on process improvement and enhancement - Co-ordinate and deliver BPEX training - Accountable for Master balck belt and black belt projects - Support organization wide BPEX initiatives - Involving project team members including process owners, influencing people and driving process excellence across the organization Requirement - 2 to 4 years experience - Should have Green Belt Six Sigma Certified - Minimum Graduate, MBA is preferred - Trained on BPEX Technologies - Good Analytical and communication skills Thank You Avani Bhatti Name Contact No. Email Resume Max size: 2mb

As a Barclays Transformation AVP you may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. To be successful as the Transformation-AVP, you should have experience with: Hands-on experience in business transformation within banking and financial services industry, particularly in credit card operations Exposure to financial crime (FinCrime) process is an added advantage. Six Sigma Certification required - Green Belt (minimum), Black Belt or Higher preferred. Demonstrated experience in managing automation projects and involvement in workflow deployments (any scale). Experience in Change Management or Business Change role. Ability to lead the projects end to end with managing project governance and RAID management Expert in coordinating stakeholder management (example: business, tech, compliance, policy and procedure team etc You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based out of Noida. Purpose of the role To manage the implementation of strategic change initiatives to enhance the banks operational efficiency. Accountabilities Management of strategic operational changes and initiatives to enhance the banks operational efficiency and effectiveness, including the identification and assessment of changes on people, processes, and systems. Collaboration with internal stakeholders, including business leaders, project managers and SMEs to support business operation team and promote alignment between operations with the bank s objectives. Development and implementation of change management strategies and effectively communicate the strategies so they are understood and adopted by stakeholders. Management and development of KPIs to measure the effectiveness of business functions, utilising data and technology to support the identification of areas that require improvement. Comply with all regulatory requirements and internal policies related to change management. Provision of guidance and support to stakeholders throughout the operational change management process through training and coaching. Assistant Vice President Expectations Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes.

Amazon is an E-commerce and Cloud Computing company with headquarters in Seattle, Washington. Since 1995, Amazon has focused on being the world s most customer centric company. Our customers are worldwide, and include not just consumers, but also our sellers and vendors (selling partners). World-class retail brands and individual sellers increase their sales and reach new customers by leveraging the power of the Amazon e-commerce platform. To meet our selling partners needs, our smart, diverse, customer-obsessed employees are constantly innovating and building on new ideas. The Operational Risk Compliance (ORC) organization exists to keep our customers and partners safe, protect associates, and ensure legal and regulatory compliance. We coordinate the aspects of product transactions that are regulated (distribution, shipping, sale, and import/export). Global Solutions and Risk Compliance (GSRC) is the operational arm of the ORC organization. This involves analyzing product import documentation and flagging hazardous risks. We are also responsible for keeping Amazon customers safe and informed by coordinating actions around worldwide program teams to classify products and ensure Amazon s product listings follow regulatory and legal compliance guidelines. These actions include removing products from the site and from our warehouses, and contacting customers with pertinent sustainability information. The ORC team partners with GSRC supports regulatory compliance requirements for Amazon s worldwide programs such as Dangerous Goods, Global Trade Services, Transport Risk Compliance, Sustainability, Extended Producer Responsibility, Chemical Safety Compliance and Food Safety. GSRC has offices across India, China, Poland, Romania, Jordan, Philippines and Costa Rica and supports compliance related needs for worldwide Amazon marketplaces. A Manager in GSRC team typically manages a team of up to 20 people. The role can also require managing a team of Subject Matter Experts (SMEs) and Individual Contributor (IC) that acts as support function for teams. Candidate will also be expected to interact with counterparts in other geographies and share best practices across the program and cross program. The basic responsibilities include, but not limited to - Own business metrics and processes, aligned with business goals; Implement KPIs(Key Performance Indicators), metrics, audit processes, and best practices to track, maintain and exceed productivity (TPH) and quality (DPMO/defects/internal audit scores) as per service level agreements. Actively manage capacity and triggers for investigations to balance supply and demand. Contributes to goal settings for direct team members in lines with process goals. Responds to escalations/analyzes data; highlights trends and gaps, and prepares data for business meetings/reviews. Analyze defects and develops programs that fix root causes and work with other support/tech/process excellence teams wherever required. Build and scale process-related solutions that have metric impact through multiple projects and automation; drive adoption of solutions across teams. Review SOPs, processes, and tools to ensure that proactive changes have a positive impact on process and team performance. Prepare and share scorecards monthly following leadership aligned timelines, ensuring effective performance management and optimum employee experience. Acknowledge and reward strong performers. Guide new joiners to meet training goals during onboarding and training phases, providing coaching as necessary. Recruit top-quality reviewers/classifiers and develop their skills by setting SMART goals and driving developmental plans. Provide regular coaching and feedback to help them grow in functional and leadership skills, expanding team capabilities which provide growth opportunities for future leaders. Ensure direct team members adhere to their schedules by punching in and out on time daily, accurately tracking their activities as productive or non-productive and applying leaves on the amazon portal to avoid impact to Utilization and productivity. Additional responsibilities may involve taking part in analyzing data trends for planning for the program, ensuring process hygiene for multiple functions, onboarding new processes and running cross program initiatives regarding people engagement. Graduate in any stream Experience: Minimum 4 years in managing people, interacting with customers or stakeholders Minimum 2 years in independently managing a function Responsible for performance and development of a downstream team of at least 15 to 20 people in operations Strong Analytical ability with good verbal and written business communication Excellent written and verbal communication skills in English Qualifications: Graduate in any stream Overall work experience of minimum 6 years Strong Analytical ability Good in verbal and written business communication Master of Business Administration from tier 1/tier 2 college Lean Six Sigma Green Belt/ Black Belt PMP/Prince Certified

Lead Plant Opex & Quality Assurance function Specific Knowledge Lean Management/ Continuous Improvement QHSE standards, quality concepts and tools, SPC, MSA, 8D, PPAP, APQP, FMEA, TQM, 6 sigma training and coaching skills, QC tools.

This position will be responsible for managing the Quality Operation of processes and projects within Guidehouse. He/ she will be managing day-to-day activities related to quality and will be responsible for driving the process improvement initiatives in the organization. They analyse data, identify areas for improvement, and implement solutions to ensure compliance with regulations and promote operational efficiency. This role often involves working with various departments, staff training, and continuous monitoring of quality metrics. What You Will Do: Guiding organizations through the deployment of quality systems and certification processes. Assisting in the implementation of statistical methodologies and quality tools to monitor and control quality. Planning, coordinating, and participating in system reviews and quality audits, while aiding staff in identifying potential improvements to systems, processes, and workflows. Supporting and promoting the development of objectives, strategies, and plans aimed at achieving client satisfaction and the efficient use of an organization s resources. Liaising with clients to monitor their perceptions regarding the organization s quality and timeliness. Monitor team processes and ensure SLAs for all clients/projects are met. Analyse quality metrics to identify areas of improvement and implement corrective actions as needed. Manage daily operations, planning, and problem-solving with team leaders and members. Provide support and guidance for quality assurance reviews and delivery of feedback and training. Develop, generate, and deliver routine reports for monitoring and reporting on team performance and customer feedback. Assist with the documentation of processes and operating procedures. Advise and potentially deliver training related to quality programs and objectives. Shall understand and abide by the organizations information security policy and protect the confidentiality, integrity and availability of all information assets. Shall report incidents related to security of information to concerned authorities. What You Will Need: Graduate/ Bachelor s degree in any stream (e.g: BBA, B. Com, BSc, B Tech, etc) from an accredited college or university. Minimum Experience and skills Over 12 years of experience in managing Transactional Quality in US Healthcare, Revenue Cycle Management (RCM), including at least 3 years in a supervisory role. Six Sigma Green Belt or Black Belt certification preferred. Experience in managing diverse teams across various processes working in shifts or multiple locations. Experience in process development, mapping, and new project implementation. Advanced understanding of operational metrics, methodologies, and processes. Ability to engage with all levels of the business. Strong analytical, critical thinking, and problem-solving skills. Proficient English language skills (written & verbal). Experience in training and mentoring junior staff. Effective interpersonal skills and team management capabilities. Flexibility to work rotating shifts and scheduled workdays to meet operational and departmental objectives. What would be Nice to Have: Six Sigma Green Belt or Black Belt certification preferred. Competency in Microsoft Office (Word, Outlook, Excel, PowerPoint).

A Day in the Life Quality Engineer II for risk management & PSUR activities support for CST OU A Day in the Life Collaborating with cross-functional teams to develop comprehensive product risk management files, including the risk management plan, Hazard Analysis, DFMEA, and risk management report, adhering to ISO 14971 standards. Responsible for maintaining highest standards of product reliability and patient well-being through gather and analyze data, write reports, and communicate with regulatory agencies on ensuring product safety. Must Have Capability to conduct thorough reviews of new and modified product design documentation, assessing quality characteristics such as manufacturability, serviceability, testability, reliability, and compliance with product requirements. Subject matter expert in risk management for designated medical device products or platforms. Ensuring compliance with FDA Quality System Regulations, EU MDR, ISO 13485, ISO 14971, IEC 60601, and other relevant industry standards during product development and changes. Reviewing Design History Files and Technical Files to ensure alignment with applicable requirements. Collaborate with cross-functional teams to gather and analyze data related to the performance and safety of medical devices and independently develop Periodic safety update plan and reports. Partner with regulatory affairs and medical experts to ensure accurate and timely submission of PSURs to regulatory authorities. Continuously monitor and stay updated with evolving safety regulations and guidelines to ensure PSUR compliance. Familiar with Literature review, PMCF, IMDRF coding, CAPA and NCMR. Hands on experience in signal evaluation trending and reports, preliminary code reviews for the product complaints on periodic basis. Delivering presentations on project status and issues to the QA organization and providing training to other departments on relevant procedures and policies. Participating in audits and demonstrating the ability to effectively contribute as a team player in various roles, including contributor, subject matter expert, leader, and facilitator. Provide Quality support to facilitate resolution of product complaints and/or safety issues Previous experience working in a cross-functional team environment. Familiar with statistical software tools (Minitab) Develop templates and trainings based on the quality system regulations, applicable standards and guidance. Independently review all deliverables to ensure compliance with development process and the standard. Demonstrates ability to effectively play multiple roles on a cross-functional team including contributor, subject matter expert, leader, facilitator. Hands-on experience on complaints analysis, Post market surveillance, Design Controls for Medical Devices. Minimum Qualification B E or B. Tech in Mechanical/Biomedical Engineering Minimum 4-6 years of quality engineering experience or equivalence and overall 6-8 years of experience Key Technical Competencies Familiar with ISO 9001, ISO 13485, ISO 14971, IEC 60601, 21 CFR part 820, 21 CFR part 11, EUMDR and product specific industry standards. Working knowledge of and auditing experience to the FDA Quality System Regulation, ISO 13485, and the Medical Device Directive. Good verbal and written communication skills Understanding of post-market surveillance processes and adverse event reporting. Knowledge of risk management principles and hazard analysis in the context of medical devices. Nice to Haves ASQ CQE, CQA, CSQE and/or CRE certification. ISO 9001 Internal Auditor / Lead Auditor Certification ISO 13485 Internal Auditor / Lead Auditor Certification Lean Six Sigma Green Belt or Black Belt Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission to alleviate pain, restore health, and extend life unites a global team of 95, 000+ passionate people. We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here

Role & responsibilities Develop and deploy a best in class Service Quality framework to drive higher performance on key business metrics in revenue cycle management Ensure standardization of Service Quality practices across the projects to drive measurable, repeatable and predictable operations Manage, oversee and support Internal Staff Development, Quality Management and Organization Development Promoting and Drive a culture of Quality Achievement and Performance Improvement throughout the Assigned Accounts Enabling strong Data Driven Organization Model Deployment of continuous improvement activities through Kaizen and Six Sigma Methodologies Effectively interact with Delivery Teams to maintain process adherence and help bringing improvements Working with training, hiring and transition Teams to establish input quality requirements Formulate and manage the development and implementation of Quality Goals. Setting QA Compliance objectives and ensuring targets are achieved Assessing the service delivery quality against customer requirements Liaising with customers, auditors and internal delivery stakeholders to ensure the execution of corrective action compliance with customers specifications Establishing standards of service for customers or clients Preferred candidate profile Graduate in any stream is a must, Graduate in Engineering / Post Graduation in Statistics / Mathematics would be preferred Minimum 15+ years and above experience in AR, PP, Billing OR EV/BV would be preferred which includes a minimum 12+ years of experience in quality assurance and process improvement Six Sigma Black Belt OR Master Black Belt certification would be preferred

Role & responsibilities Lead and facilitate process improvement projects using Six Sigma methodologies. Analyze data to identify trends, root causes, and opportunities for improvement. Collaborate with cross-functional teams to implement process changes and monitor results. Train and mentor team members in Six Sigma principles and tools. Develop and maintain project documentation, including project charters, process maps, and control plans. Present project findings and recommendations to senior management. Qualifications: Certified Six Sigma BlackBelt. Bachelors degree in engineering, Business, or a related field; masters degree preferred. Minimum of 5 years of experience in process improvement or quality management. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Proficient in statistical analysis tools and software (e.g., Minitab, Excel).

We are seeking a results-oriented Business Process Manager to lead transformational initiatives that deliver measurable improvements in operational efficiency, service quality, and customer experience. This role is critical in optimizing and future-proofing business operations by analyzing, redesigning, and improving key processes across the organization. You will work closely with cross-functional teams to build consensus, foster a culture of continuous improvement, and implement intelligent solutions that enable long-term success. If you are passionate about simplifying complexity, driving transformation, and delivering scalable outcomes, this is your opportunity to make a lasting impact. Key Responsibilities: Lead discovery workshops and map current and future-state processes using industry-standard modeling techniques (eg, BPMN 2.0, value stream mapping). Drive end-to-end process transformation initiatives from assessment through to benefits realization. Translate business needs into clear process, operational, and system requirements. Use data, benchmarks, and best practices to identify inefficiencies, bottlenecks, and high-impact improvement opportunities. Define, track, and embed process performance metrics (KPIs) into business dashboards to monitor process health and outcomes. Conduct structured root cause analysis aligned with Lean Six Sigma methodologies. Establish and maintain process documentation frameworks that support governance, compliance, and continuous improvement. Lead targeted communication, change management, and training to ensure adoption and long-term sustainability. Identify and prioritize automation opportunities (eg, RPA, AI-driven workflows) and collaborate with technical teams to implement scalable solutions. Conduct regular reviews to monitor process maturity, compliance, and continuous improvement opportunities. To be successful in this role you have: Over 8 years of experience in Business Process Improvement, business analysis, or operations optimization in a technology-focused environment. Proficient in BPMN 2.0 process modeling. Strong analytical thinking, facilitation, and communication skills. Hands-on experience with Lean and Six Sigma methodologies (e.g., SIPOC, value stream mapping). Working knowledge of Agile practices and software delivery lifecycle. Experience using process modeling tools such as Visio, Lucidchart or similar. Ability to manage multiple priorities and engage stakeholders at all levels. Preferred Qualifications: Certified Business Process Professional (CBPP) or equivalent certification. Lean Six Sigma Green or Black Belt. Experience with process mining or AI-enabled workflow platforms (e.g., Signavio, Celonis, ProcessMaker). Familiarity with decision modeling (DMN) and modern workflow automation platforms. Experience with Agile delivery frameworks (e.g., Scrum, Kanban). Education/Certification: Bachelor s degree in management information systems (MIS), Industrial Engineering, or a related field preferred. Equivalent professional experience will also be considered.

Location : Mohali City : Mohali State : Punjab (IN-PB) Country : India (IN) Requisition Number : 39429 Job Description Business Title Manager- OTC Global Job Title Mgr I Customer Services Global Function Business Services Global Department Customer Services (DEP_BBS2) Organizational Level 7 Reporting to SR. MANAGER/AGM - Customer Service & Sales Support Size of team reporting in and type 7 to 10 Role Purpose Statement Position will be responsible for service delivery management and transformation of Customer Service & Sales Support function from BBS MOH; individual will be leading a team engaged in service delivery of Customer Service & Sales Support, Controls adherence and period end closing & reporting for different regions within BEMEA/BAS/BNA. Identify improvement / automation opportunities within existing process and drive improvement initiatives towards digitalization of Customer Service & Sales Support function. An ideal candidate is a proactive, deadline driven task manager with an eye for process improvement. You are motivated by making an impact on your workplace and thrive on recognizing a challenge, implementing a solution, monitoring success and continuously thinking outside the box to optimize new or existing processes. Passionate about helping clients succeed and committed to delivering exceptional customer service. Empathetic, patient, and understanding when dealing with clients facing financial challenges. Main Accountabilities . Operational Leadership and Team Management: a. Oversee the end-to-end Customer Service & sales order process, ensuring accurate, timely, and efficient order entry, processing, and fulfilment. b. Collaborate with the sales, logistics, and finance teams to ensure alignment on order priorities, timelines, and product availability. c. Monitor order volumes, identify bottlenecks, and implement corrective actions to improve order cycle times. d. Develop and enforce standard operating procedures (SOPs) for the Customer Service & Sale management process. e. Ensure service delivery excellence across global teams, meeting or exceeding client KPIs and SLAs. f. Manage budgets and optimize resource allocation for efficiency and cost-effectiveness. g. Own the strategy for managing customer claims, ensuring quick resolution and maintaining high customer satisfaction levels. h. Lead cross-functional teams to address claims issues that may require investigation or coordination with multiple departments. i. Develop and implement policies to streamline the claims resolution process, reducing the frequency and impact of claims. 2. Customer Support & Guidance Oversight: a. Monitor team performance to ensure that customer issues, concerns, and questions are resolved promptly and professionally. b. Act as an escalation point for complex customer issues that require higher-level intervention or strategic problem-solving. c. Ensure that the team is offering expert financial guidance and consistent communication to clients throughout their participation in the program. 3. Strategic Account Management: a. Ensure the team is addressing high-value clients and at-risk cases with the appropriate attention and action plans. b. Develop and implement strategies for customer retention, minimizing churn, and maximizing the likelihood of successful program completion. c. Collaborate on improving customer satisfaction and service offerings by identifying opportunities for cross-functional initiatives and improvements. d. Lead process optimization initiatives across Customer Service & Sale functions to improve operational efficiency and customer experience. e. Drive automation, AI and technology adoption within the order management and claims processes to enhance scalability, reduce manual errors, streamline workflows and improve client outcomes. f. Design and execute change management strategies to ensure smooth transitions during transformations. g. Engage with global teams and clients to foster collaboration, trust, and buy-in for transformation initiatives. Reporting & Performance Metrics: a. Provide regular reports and dashboards on team performance, customer satisfaction, and program outcomes to senior leadership. b. Analyze key customer success metrics to assess the health of the customer base, identify potential risks, and ensure the achievement of business goals. 5. Customer-Centric Approach: a. Passionate about helping clients succeed and committed to delivering exceptional customer service. b. Empathetic, patient, and understanding when dealing with clients facing financial challenges. c. Build and maintain relationships with internal teams and external clients, fostering open and transparent communication. d. Regularly provide updates to leadership and clients on performance, challenges, and opportunities. e. Act as a trusted advisor to senior management, providing insights and recommendations on improving customer satisfaction and operational performance. 7. Key Competencies: a. Global Mindset: Ability to understand and adapt to cultural nuances and global business practices. b. Customer-Centric Approach: Prioritize client satisfaction and proactively address their needs. c. Transformational Leadership: Drive innovation and navigate complexity to achieve organizational goals. d. Resilience: Thrive in a dynamic environment with competing priorities. Knowledge and Skills Behavior Make decisions aligned to Bunge s global strategy, business needs and financial goals and explore new perspectives by driving innovation. Cultivate strong relationships and networks, effectively influence others, and develop talent to excel in their current and future roles. Develop data driven strategies aligned with Bunge s priorities, energize others to action through clear and compelling communication. Technical Ability to partner with other BBS Team Managers to optimize processes across the SSC In depth knowledge of end-to-end OTC process Strong knowledge SAP environment. Process Transition & Transformation Reporting & Analytics (Advance Excel, SharePoint, PowerBI or Tableau knowledge will be an added advantage) Education & Experience Bachelor s degree in business administration, Supply Chain Management, or a related field (MBA or equivalent preferred). 12+ years of experience in Customer Service & Sales Support operations, shared services, or BPO environments, with at least 5 years in a senior leadership role. Proven experience leading large teams and managing cross-functional initiatives in a fast-paced, dynamic environment. Expertise in driving organizational transformation, change management, and stakeholder engagement. Strong understanding of supply chain, logistics, and customer service operations. Familiarity with technologies (e.g., SAP., BI Tools, SharePoint and SaleForce etc.) and automation tools is highly desirable. Experience working in a similar Shared Services Centre setup a distinct advantage Strong Customer Service & Sales Support Domain expertise (end to end OTC function). Six Sigma or GB/Black Belt, Project Management and People management skills.

Fresenius Medical Care core values: Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset and Results Oriented. PURPOSE AND SCOPE: The Order to Cash Process Expert & Transformation Lead is responsible for driving process standardization across the E2E Order to Cash (O2C) value chain. This role leads high-priority, cross-functional transformation and simplification initiatives that impact O2C processes. The focus is on achieving convergence across functions and departments toward a unified end-to-end (E2E) process taxonomy, service delivery model, and performance metrics. The expert will also steer enterprise-wide transformation programs, shaping a stakeholder-aligned future state for the Inventory process. Your responsibilities: Leads the design and implementation of processes within Order to Cash, with the specific focus on Order to Invoice process and interdepartmental handoffs. Collaborates closely with the Global Process Owner and key stakeholders to define future-state processes, roadmaps, service delivery models, and performance metrics. Maintains and governs process documentation, ensuring the consistent application of global standards and policies. Supports SAP S/4HANA and other ERP implementations by translating business requirements into optimized O2C process solutions. Oversees the execution of projects, ensuring timely delivery within scope and alignment with strategic business objectives. Facilitates workshops and working sessions with global teams to foster alignment, engagement, and adoption of process changes. Continuously monitors process performance, identifying gaps and driving opportunities for improvement and innovation. Provides mentorship to process analysts and guidance to process operators to build capability and ensure operational excellence. Our requirements: Bachelor s degree in : Business Administration, Finance or Accounting, Economics , Supply Chain Management, or a related field. An advanced degree is preferred. Proven experience in leading cross-functional process improvement or transformation initiatives within a global business environment. 8-12 years of relevant experience in Order-to-Cash (O2C )processes, with the focuse on Order management and order entry, Billing and invoicing, Credit management and approvals, dispute management and coordination with logistics and customer service team Proven experience in leading cross-functional process improvement or transformation initiatives within a global business environment. Responsibility for budget creation and management Strong knowledge of ERP systems (e.g., SAP S/4HANA, Oracle), with hands-on involvement in system implementations or upgrades. Familiarity with process design methodologies and frameworks (e.g., BPMN, Lean Six Sigma); certification (e.g., Lean Six Sigma Green/Black Belt) is a plus. Experience with shared services or Global Business Services (GBS) environments is preferred. Strong analytical and communication skills, with the ability to influence across functions and levels of the organization. Project management experience or certification (e.g., PMP, PRINCE2) is an added advantage. This position requires up to 20% travel.

Lead Engineer Capital Equipment Job Details | Hollister Incorporated Search by Keyword Search by Location (City, State, Country) Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Lead Engineer Capital Equipment Jul 1, 2025 Gurugram, HR, IN, 122002 Hollister Global Business Services India Private L Summary: The Lead Engineer - Capital Equipment will manage the project lifecycle of all capital equipment, from conception, through procurement, build, installation, commissioning, and initial production ramp-up. This position will ensure that the equipment operates efficiently, meets global safety and industry standards, and provides the expected return on investment. The Capital Equipment Engineer is also responsible for optimising equipment performance, minimising downtime, and managing capital expenditure for all equipment related projects. Responsibilities: Capital Equipment Management : Lead the acquisition and project lifecycle management of capital equipment, including identifying equipment needs, evaluating options, and supplier selection. Oversee the development, design, build, installation and commissioning of new equipment, ensuring it meets specifications, quality standards, and operational goals. Manage the development, procurement, scheduling and costs for capital equipment projects. Equipment Optimization & Performance : Work with the Operations team to optimise the use of capital equipment and improve productivity for all new capital equipment purchases. Identify opportunities to improve new equipment safety, performance, efficiency and reliability, through station upgrades and process modifications. Monitor equipment performance through regular inspections, data analysis, and reporting, ensuring it meets or exceeds performance targets. Project Management : Lead and manage capital equipment projects from conception to completion, ensuring adherence to timelines, budgets, and project specific requirement. Coordinate with cross-functional teams (Operations, Quality, Maintenance, NPC, R&D, Supply Chain) to ensure project success. Manage contractors, vendors, and service providers throughout project lifecycle. Communicate project status, identifying key milestones with Stakeholders on a regular basis. Update senior leadership, using clear understood metrics on project progress and risks. Cost Control & Reporting : Track and manage capital expenditure for equipment-related projects, ensuring alignment with the budget. Prepare detailed cost-benefit analysis for the procurement of new equipment or equipment upgrades. Risk Management & Compliance : Ensure all new capital equipment projects meets all regulatory, safety, and quality standards. Perform risk assessments on equipment and systems, identifying areas of potential failure or compliance issues and mitigating those risks. Develop safety and standard operating procedures for the safe use and maintenance of equipment. Training & Support : Provide training for operators, maintenance, and other personnel on new equipment installations. Serve as a technical resource for troubleshooting and improvements related to capital equipment. Essential Functions of the Role**: Work Experience Requirements 8 -12 years of experience working with capital equipment in a manufacturing, production, or engineering environment. Proven experience in managing equipment-related projects, from conception, through procurement, design, development, build, installation and commissioning. Experience of managing high-value complex equipment projects. Skills : Strong knowledge of capital equipment project lifecycle management, including acquisition, build, installation, maintenance, and decommissioning. Project management skills, including budgeting, scheduling, and vendor coordination. Excellent analytical and troubleshooting skills for complex equipment systems. Proficiency in CAD software, data analysis tools, and project management software. Strong communication and teamwork skills, with the ability to work cross-functionally. Education Requirements Bachelor s degree in engineering, preferably Mechanical, Plastics or Electrical/Controls Engineering Master s in project management or manufacturing systems or equivalent an advantage ASQ Green/Black Belt Certification advantage Procurement, Compliance, Supply Chain, Risk Management, Project Manager, Operations, Legal, Finance, Technology

About the Role This position will be for the new requirements from the Kitchen & Bath business & specifically related to Project Analyst portion for the NPD and Process Excellence projects This will improve projects deliveries, identify early trends while assisting team members and Stakeholders (Project Lead / Program Managers / Functional heads) with their day-to-day deliverables & training needs. Role & Responsibilities Work on various projects at Kohler India Technical Center in Pune Support global business teams on various projects Analyze project data to identify trends, risks, and opportunities for improvement Requirements gathering Coordination with stakeholders for alignments Support in executing projects on time by following up with internal teams and stakeholders Conduct daily/weekly meetings, follow up with teams to ensure that tasks are completed Assist in documenting and publishing project reports Data Analysis and Reporting: Utilize data analysis tools (Excel, Power BI, Tableau) to create insightful reports and dashboards Perform data extraction, transformation, and analysis to ensure data integrity and accuracy Develop and maintain data models to support project analysis and decision-making Provide data-driven insights to support project planning and execution Collaborate with cross-functional teams to gather and analyze data requirements Automate data processing and reporting tasks to improve efficiency Reporting and Continuous Improvement, ISO: Initiate and generate various reports (operational metrics) Benchmark and implement various methods to improve productivity and efficiency Be a part of the ISO team executing flawless project documentation Qualification & Experience Required: Excellent Communication and Presentation Skills Strong problem-solving abilities Sound stakeholder management with global counterparts (US, APAC, EMEA) Knowledge of Project Management skills Knowledge of Process Improvement skills Proficient in Excel and Power BI/Tableau Minimum 5+ years of experience (including approximately 2+ years in a core Project/Data Management role) Documentation skills, attention to detail Preference for candidates would be given if they have: 6+ years of experience (including 3+ years in Project/Data Management role) Experience in Past roles in Engineering is a bonus. Data Management / Data Analytics experience preferred. CAPM/Lean Six Sigma Green/Black Belt Certification is an added advantage.

Role & responsibilities Sutherland is seeking an organized and reliable person to join us as a Service Excellence Manager . We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Service Excellence Manager Responsibilities: Applies Continuous Improvement and Lean/Six Sigma tools to consistently improve performance, reduce waste and drive productivity across sites and functions. Builds, maintains, and leverages relationships across functions to identify opportunities for process improvement and facilitate the implementation of measurement and management systems. Provides leadership in support of the identified and implemented projects, which includes project prioritization, budgeting, control and reporting. Displays clear expertise in Transformational initiatives to change the business in sync with the dynamic changes in the industry/market. Defines, optimizes, and maintains end to end processes to ensure efficiencies. Leads cross functional teams in defining current processes/systems; identifies target condition; establishes plans to close the gaps; and coaches teams to successfully implement changes. Oversees the deployment of new processes and functions. Identifies and establishes metrics and Key Performance Indicators to evaluate process efficiencies. Interfaces with IT to work on current and future technology requirements. Conducts Root cause analysis and problem solving to ensure optimal operational efficiencies. Drives Change Management to promote a culture and mindset of operational excellence and continuous improvement across functions and embedding it into daily work. Coaches/mentors stakeholders and team members at all levels to support them through the adoption of lean principles and practices. Collaborates with leadership to ensure alignment of initiatives and the successful delivery of the strategy. Performs all duties inherent in a managerial role. Ensures effective staff training, evaluates staff performance, provides input for the development of the department budget, and hires, promotes and terminates staff and recommends salary actions, as appropriate. Participates in special projects and performs other duties as assigned. Ability to inspire others to action and to influence without authority is absolutely necessary. The ability to function in a fluid environment, with fast change, and fast prototyping and design Preferred candidate profile Experience in BPO industry is must Min Green Belt certified Comfortable working in shifts Hands on experience in analytical tools

Are you someone with a relentless drive for perfection, always seeking to make things better? If so, youll find a kindred spirit in Ford Quality. Were passionate about continuous improvement, constantly striving to deliver the highest quality products and services our customers deserve. Join us and become a key player in driving operational excellence. Youll contribute to innovative, proprietary initiatives like our Global Product Development System, Quality Operating System, and New Model Launch processes. This role offers fantastic cross-functional exposure, as youll collaborate closely with integrated teams across Manufacturing, Product Development, Purchasing, Marketing, Sales, and Service. In this exciting role, youll: Youll be at the heart of our data-driven decision-making, analyzing vast amounts of data to pinpoint opportunities for improvement. Your insights will directly enhance quality performance and elevate the customer experience with our products. We truly believe that data holds immense power to help us create exceptional products and experiences that delight our customers. By providing actionable, persistent insights from a high-quality data platform, youll empower our business and engineering teams to make even more impactful decisions. What youll bring to the table: Education: A bachelor s degree in computer science, Physics, Mathematics, Electrical Engineering, or a closely related quantitative field. Analytical Prowess: At least 3 years of hands-on experience in analytical and data analysis roles, demonstrating a strong command of data manipulation and interpretation. Technical Toolkit: A minimum of 1 year of experience utilizing Visual Basic for Applications (VBA) Macro, SQL, and GCP Cloud for data processing and automation. Visualization Expertise: At least 1 year of experience with Alteryx and Qlik Sense/Looker Studio to create insightful data visualizations and dashboards. Office Automation: A minimum of 1 year of experience automating tasks and processes within the Microsoft Office Suite (Excel, PowerPoint, Word). Even better, you may also have: Advanced Degree: A master s degree in computer science, Physics, Mathematics, Electrical Engineering, or a related field. Agile Experience: Familiarity with agile toolsets like JIRA for project management and collaboration. Industry Insight: Knowledge of the vehicle/quality ecosystem and understanding relevant data sources within the automotive industry. Proven Impact: Demonstrated success in applying analytical methods that have led to measurable positive impacts on product development, business strategy, or overall company performance. Exceptional Communication: Youre self-motivated with excellent verbal and written communication skills, capable of presenting complex data clearly and concisely to diverse audiences. Core Strengths: Highly credible organizational, time management, decision-making, and problem-solving skills. Certification: A Six Sigma Green Belt or Black Belt certification would be a fantastic bonus. Heres a glimpse of what youll be doing: Deep Data Analysis: Dive into internal and external data sources to uncover emerging trends, critical patterns, and any anomalies that need attention. Data Quality Assurance: Ensure the accuracy and completeness of our data sources, metrics, and reports - because reliable insights start with reliable data. Impactful Insights Reporting: Transform complex findings into clear, comprehensive reports that effectively communicate key insights and their potential business impact. Engaging Visualizations: Design and build compelling data visualizations that connect disparate data points, making weekly KPI status easy to understand at a glance. Process Enhancement: Document, streamline, and identify areas for automation within our processes to improve reaction times to KPIs, boost efficiency, minimize errors, and maintain data integrity. KPI Measurement Leadership: Take the lead in identifying and implementing new tools and data sources to refine how we measure our Key Performance Indicators, including establishing robust closed-loop feedback systems. Cross-functional Collaboration: Partner daily with functional teams to proactively identify and address gaps or errors in both our data and our processes.

Are you someone with a relentless drive for perfection, always seeking to make things better If so, youll find a kindred spirit in Ford Quality. Were passionate about continuous improvement, constantly striving to deliver the highest quality products and services our customers deserve. Join us and become a key player in driving operational excellence. Youll contribute to innovative, proprietary initiatives like our Global Product Development System, Quality Operating System, and New Model Launch processes. This role offers fantastic cross-functional exposure, as youll collaborate closely with integrated teams across Manufacturing, Product Development, Purchasing, Marketing, Sales, and Service. In this exciting role, youll: Youll be at the heart of our data-driven decision-making, analyzing vast amounts of data to pinpoint opportunities for improvement. Your insights will directly enhance quality performance and elevate the customer experience with our products. We truly believe that data holds immense power to help us create exceptional products and experiences that delight our customers. By providing actionable, persistent insights from a high-quality data platform, youll empower our business and engineering teams to make even more impactful decisions. What youll bring to the table: Education: A bachelor s degree in computer science, Physics, Mathematics, Electrical Engineering, or a closely related quantitative field. Analytical Prowess: At least 3 years of hands-on experience in analytical and data analysis roles, demonstrating a strong command of data manipulation and interpretation. Technical Toolkit: A minimum of 1 year of experience utilizing Visual Basic for Applications (VBA) Macro, SQL, and GCP Cloud for data processing and automation. Visualization Expertise: At least 1 year of experience with Alteryx and Qlik Sense/Looker Studio to create insightful data visualizations and dashboards. Office Automation: A minimum of 1 year of experience automating tasks and processes within the Microsoft Office Suite (Excel, PowerPoint, Word). Even better, you may also have: Advanced Degree: A master s degree in computer science, Physics, Mathematics, Electrical Engineering, or a related field. Agile Experience: Familiarity with agile toolsets like JIRA for project management and collaboration. Industry Insight: Knowledge of the vehicle/quality ecosystem and understanding relevant data sources within the automotive industry. Proven Impact: Demonstrated success in applying analytical methods that have led to measurable positive impacts on product development, business strategy, or overall company performance. Exceptional Communication: Youre self-motivated with excellent verbal and written communication skills, capable of presenting complex data clearly and concisely to diverse audiences. Core Strengths: Highly credible organizational, time management, decision-making, and problem-solving skills. Certification: A Six Sigma Green Belt or Black Belt certification would be a fantastic bonus. Deep Data Analysis: Dive into internal and external data sources to uncover emerging trends, critical patterns, and any anomalies that need attention. Data Quality Assurance: Ensure the accuracy and completeness of our data sources, metrics, and reports - because reliable insights start with reliable data. Impactful Insights Reporting: Transform complex findings into clear, comprehensive reports that effectively communicate key insights and their potential business impact. Engaging Visualizations: Design and build compelling data visualizations that connect disparate data points, making weekly KPI status easy to understand at a glance. Process Enhancement: Document, streamline, and identify areas for automation within our processes to improve reaction times to KPIs, boost efficiency, minimize errors, and maintain data integrity. KPI Measurement Leadership: Take the lead in identifying and implementing new tools and data sources to refine how we measure our Key Performance Indicators, including establishing robust closed-loop feedback systems. Cross-functional Collaboration: Partner daily with functional teams to proactively identify and address gaps or errors in both our data and our processes.

About Us Groundbreaker. Game changer. Pioneer. TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough thinking backed by the innovative follow-through of an industry leader. TRCs professionals work with a broad range of commercial, industrial and government clients and the communities they serve. We deliver breakthrough solutions that address local needs -- so our clients can better succeed in an ever-changing world. Working at TRC means tackling interesting, meaningful projects. We pride ourselves on our collaborative spirit, entrepreneurial zeal and agile corporate structure. We recognize that the expertise of our staff is our strongest asset, so we generously reward employees for successful performance and invest in their careers through training and the development of new skills and certifications. Overview We are seeking an accomplished Senior Process Excellence Analyst to join our Shared Services team in Hyderabad, India. This role will report to the Shared Services Leader based in India. This senior role is responsible for end-to-end process excellence initiatives, with a primary focus on HR operations and extending across key business functions. The successful candidate will leverage deep expertise in process mapping, continuous improvement, and stakeholder management to drive operational excellence, optimize workflows, and deliver measurable improvements in service delivery across the organization. Responsibilities Process Mapping & Documentation : Lead efforts in comprehensive process mapping and documentation initiatives across multiple functions, starting with HR, ensuring accurate representation, identification of gaps, inefficiencies, and opportunities for transformation. Process Improvement : Drive high-impact continuous improvement projects using advanced methodologies such as Lean Six Sigma, Root Cause Analysis, and other process optimization frameworks to enhance efficiency, reduce operational waste, and elevate quality standards within Shared Services. Tools & Methodologies Champion the deployment of process improvement tools, including RACI matrices, SIPOC diagrams, FMEA, and other industry-standard frameworks, to ensure robust process controls and sustainable improvements. Collaboration with Cross-Functional Teams : Act as a strategic partner, collaborating with senior cross-functional stakeholders to gather insights, analyze workflows, and build consensus for process redesign and innovation. MIS & Dashboards : Design, implement, and maintain advanced Management Information Systems (MIS) and dashboards for real-time monitoring of KPIs, action logs, and performance metrics, providing actionable insights for leadership decision-making. Reporting & Insights : Deliver executive-level reporting on process performance, highlight strategic improvement opportunities, and provide regular updates on the progress and impact of ongoing initiatives to Shared Services leadership. Qualifications Bachelor s degree in Business Administration, Engineering, or a related field; Master s degree (MBA or equivalent) strongly preferred. 8 9+ years of progressive experience in process excellence, process mapping, and documentation, with demonstrated leadership in Shared Services (Captive) or BPO environments. Proven track record of driving process improvement initiatives within HR, Finance, or other business support functions. Lean Six Sigma Green Belt certification -having black belt or equivalent advanced certification is a plus (optional). Skills & Competencies : Deep understanding of core business functions, with advanced expertise in HR and Finance processes. Mastery of process mapping and improvement tools (SIPOC, FMEA, RACI, etc.) and process mapping software. Exceptional analytical, problem-solving, and business acumen, with a data-driven approach to decision-making. Outstanding communication, stakeholder management, and influencing skills, with experience engaging senior leadership and cross-functional teams. Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Visio, Word) and relevant process mapping tools. Demonstrated ability to independently manage complex projects, prioritize competing demands, and deliver results within tight deadlines. Key Attributes for Success: Strategic Collaboration: Proven ability to work effectively with cross-functional teams and senior leadership to drive organizational change. Precision & Rigor: High attention to detail and commitment to process rigor, ensuring accuracy and consistency in all documentation and improvement initiatives. Agility & Adaptability: Comfortable navigating a dynamic, fast-paced environment with shifting priorities and business needs. Proactive Leadership: Strong initiative in identifying opportunities, driving solutions, and mentoring team members. Location and Shift timings: Full-time, office-based role in Hyderabad, India. Flexibility to adjust shift as required to meet critical business needs. The shift for this role will be a 9-hours window in a day [ Some preferred options are 11:00 AM 08:00 PM / 12:30 PM 09:30 PM /02:00 PM to 11:00 PM/ 06:00 PM to 03:00 AM / 08:00 PM to 05:00 AM]. The candidate should be able to commute to the office using their own transportation for the assigned shift. EEO Statement TRC is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business needs. We celebrate diversity and are committed to creating an inclusive environment for all employees. The complete job description and application are available on TRC s career site . TRC accepts applications for this position on an ongoing, rolling basis and reserves the right to cancel this posting at any time. Bachelor s degree in Business Administration, Engineering, or a related field; Master s degree (MBA or equivalent) strongly preferred. 8 9+ years of progressive experience in process excellence, process mapping, and documentation, with demonstrated leadership in Shared Services (Captive) or BPO environments. Proven track record of driving process improvement initiatives within HR, Finance, or other business support functions. Lean Six Sigma Green Belt certification -having black belt or equivalent advanced certification is a plus (optional). Skills & Competencies : Deep understanding of core business functions, with advanced expertise in HR and Finance processes. Mastery of process mapping and improvement tools (SIPOC, FMEA, RACI, etc.) and process mapping software. Exceptional analytical, problem-solving, and business acumen, with a data-driven approach to decision-making. Outstanding communication, stakeholder management, and influencing skills, with experience engaging senior leadership and cross-functional teams. Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Visio, Word) and relevant process mapping tools. Demonstrated ability to independently manage complex projects, prioritize competing demands, and deliver results within tight deadlines. Key Attributes for Success: Strategic Collaboration: Proven ability to work effectively with cross-functional teams and senior leadership to drive organizational change. Precision & Rigor: High attention to detail and commitment to process rigor, ensuring accuracy and consistency in all documentation and improvement initiatives. Agility & Adaptability: Comfortable navigating a dynamic, fast-paced environment with shifting priorities and business needs. Proactive Leadership: Strong initiative in identifying opportunities, driving solutions, and mentoring team members. Location and Shift timings: Full-time, office-based role in Hyderabad, India. Flexibility to adjust shift as required to meet critical business needs. The shift for this role will be a 9-hours window in a day [ Some preferred options are 11:00 AM 08:00 PM / 12:30 PM 09:30 PM /02:00 PM to 11:00 PM/ 06:00 PM to 03:00 AM / 08:00 PM to 05:00 AM]. The candidate should be able to commute to the office using their own transportation for the assigned shift. Process Mapping & Documentation : Lead efforts in comprehensive process mapping and documentation initiatives across multiple functions, starting with HR, ensuring accurate representation, identification of gaps, inefficiencies, and opportunities for transformation. Process Improvement : Drive high-impact continuous improvement projects using advanced methodologies such as Lean Six Sigma, Root Cause Analysis, and other process optimization frameworks to enhance efficiency, reduce operational waste, and elevate quality standards within Shared Services. Tools & Methodologies Champion the deployment of process improvement tools, including RACI matrices, SIPOC diagrams, FMEA, and other industry-standard frameworks, to ensure robust process controls and sustainable improvements. Collaboration with Cross-Functional Teams : Act as a strategic partner, collaborating with senior cross-functional stakeholders to gather insights, analyze workflows, and build consensus for process redesign and innovation. MIS & Dashboards : Design, implement, and maintain advanced Management Information Systems (MIS) and dashboards for real-time monitoring of KPIs, action logs, and performance metrics, providing actionable insights for leadership decision-making. Reporting & Insights : Deliver executive-level reporting on process performance, highlight strategic improvement opportunities, and provide regular updates on the progress and impact of ongoing initiatives to Shared Services leadership.

Job Description: The Manager, Supplier Quality Engineering will be based in Hyderabad , India . In this position, you will report to the Director, Quality. Watch Culture is our Passion to learn more about us. We are looking for someone who demonstrates : Passionate drive to innovate and create Integrity to the core Enthusiastic customer focus Consistent interactive teamwork Desire for continuous improvement and top performance Here is a glimpse of what you ll do: Assesses potential new suppliers and service providers for quality and quality system capabilities through the execution of on-site or desk top audits. Conduct process audit and drive closure of all open issues by implementing effective corrective actions. Communicates non-conformances identified during manufacturing and drives resolution in partnership with cross-functional team and supplier Performance monitoring and corrective actions - Monitors supplier performance (scorecard) to drive corrective action, manufacturing yield and field failures improvement. Continuous improvement - Works with suppliers, product engineers, and sourcing to implement changes that will improve quality, yields and cost of the product. Notifies suppliers of customer complaints related to failures resulting from supplied material and conduct on site investigation for root cause analysis. Statistical approach and data presentation skills. Responsible for conducting PPAP and ensuring no open points before production. Six Sigma Green or Black Belt is desired. Experience working with controllers, motors, PCB, PV Module and sensors etc. Excellent verbal, written communication, presentation, and convincing skills. Shall have innovative mindset. Proactive, self-driven results seeking and enthusiastic person who enjoys collaborating with global team, drives improvement and take lead. Here is some of what you ll need (required) Bachelor s Degree in Electrical /Electronic Engineering Minimum 10 years of experience in manufacturing and inspection of controllers / Motors /PV modules. Six Sigma green belt certified. Proficient in quality tools such as 8D, 5 why SPC, Pareto, RCA process. Must be certified either as QMS, IATF, VDA lead auditor Strong understanding of QMS and process automations. Planning and prioritizing activities based on situation. Willing to learn and adapt the learning for process improvement. Good command on Word, Excel, and Power point. Here are a few of our preferred experiences: Ability to manage multiple projects simultaneously. Strong project management, organizational skills and keen attention to detail. The ability to generate new ideas and follow through to completion. Self-Driven, self-motivated and make responsible decisions. Ability to effectively interface with senior management and staff. Superior professionalism, judgment and strong work ethic. Great team players and able to adapt to working in multi-cultural environment with different departments. Culture is our Passion

Lead a small team of analysts for various projects. • Work closely with senior managers, process owners, SMEs to define the goal for improvement, the defects to be eliminated or improved. • Primarily responsible for data collection, performance analysis and measuringprogress by sharing metrics of findings. • Monitor projects throughout the entire processensuring timely and successful completion. • For dependencies and conflicts, facilitate resolution by prioritizing deliverables and assign resources based on the direction provided by senior manager. • Provide regular project updatesand present data to the Leadershipgroup. • Develop strong working relationships with management, project team and other stakeholders. Build trust and create a clearcommunication channel to communicate findings and action items. • Ensure team members are creating knowledge-based documents and documenting processes. • Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff. • Other duties as assigned.

Job Summary: The Manager Process and Methods Engineering is responsible for leading and optimizing industrial processes, enhancing operational efficiency, and driving continuous improvement initiatives across production systems. This role plays a strategic part in designing and implementing engineering methods and process controls that ensure productivity, quality, safety, and cost-effectiveness. --- Key Responsibilities: Lead the development, standardization, and optimization of manufacturing and operational processes. Analyze current production and workflow systems to identify improvement opportunities in efficiency, quality, and cost. Implement lean manufacturing, Six Sigma, and other continuous improvement methodologies. Develop and maintain standard operating procedures (SOPs), work instructions, and process documentation. Collaborate with cross-functional teams (R&D, production, quality, maintenance, and supply chain) to align engineering processes with strategic goals. Drive automation, digitalization, and innovation in process improvement initiatives. Lead root cause analysis and problem-solving activities for process-related issues. Monitor and report key performance indicators (KPIs) for process efficiency, cycle times, and yield improvement. Oversee the training and development of engineers and technical staff within the methods and process engineering team. --- Key Skills and Competencies: Strategic thinking with strong analytical and problem-solving skills. Leadership and team management abilities. Project management and cross-functional collaboration experience. Excellent communication and interpersonal skills. Strong attention to detail with a focus on quality and process control. Proficiency in engineering software (e.g., AutoCAD, SolidWorks, simulation tools). Desirable Certifications (Preferred but Not Mandatory): Six Sigma Green/Black Belt Lean Manufacturing Certification