About Us
Groundbreaker. Game changer. Pioneer.
TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough thinking backed by the innovative follow-through of an industry leader.
TRCs professionals work with a broad range of commercial, industrial and government clients and the communities they serve. We deliver breakthrough solutions that address local needs -- so our clients can better succeed in an ever-changing world.
Working at TRC means tackling interesting, meaningful projects. We pride ourselves on our collaborative spirit, entrepreneurial zeal and agile corporate structure. We recognize that the expertise of our staff is our strongest asset, so we generously reward employees for successful performance and invest in their careers through training and the development of new skills and certifications.
Overview
We are seeking an accomplished Senior Process Excellence Analyst
to join our Shared Services team
in Hyderabad, India. This role will report to the Shared Services Leader based in India. This senior role is responsible for end-to-end process excellence initiatives, with a primary focus on HR operations and extending across key business functions. The successful candidate will leverage deep expertise in process mapping, continuous improvement, and stakeholder management to drive operational excellence, optimize workflows, and deliver measurable improvements in service delivery across the organization.
Responsibilities
-
Process Mapping & Documentation
: Lead efforts in comprehensive process mapping and documentation initiatives across multiple functions, starting with HR, ensuring accurate representation, identification of gaps, inefficiencies, and opportunities for transformation. -
Process Improvement
: Drive high-impact continuous improvement projects using advanced methodologies such as Lean Six Sigma, Root Cause Analysis, and other process optimization frameworks to enhance efficiency, reduce operational waste, and elevate quality standards within Shared Services. -
Tools & Methodologies
Champion the deployment of process improvement tools, including RACI matrices, SIPOC diagrams, FMEA, and other industry-standard frameworks, to ensure robust process controls and sustainable improvements. -
Collaboration with Cross-Functional Teams
: Act as a strategic partner, collaborating with senior cross-functional stakeholders to gather insights, analyze workflows, and build consensus for process redesign and innovation. -
MIS & Dashboards
: Design, implement, and maintain advanced Management Information Systems (MIS) and dashboards for real-time monitoring of KPIs, action logs, and performance metrics, providing actionable insights for leadership decision-making. -
Reporting & Insights
: Deliver executive-level reporting on process performance, highlight strategic improvement opportunities, and provide regular updates on the progress and impact of ongoing initiatives to Shared Services leadership.
Qualifications
- Bachelor s degree in Business Administration, Engineering, or a related field; Master s degree (MBA or equivalent) strongly preferred.
- 8 9+ years of progressive experience in process excellence, process mapping, and documentation, with demonstrated leadership in Shared Services (Captive) or BPO environments.
- Proven track record of driving process improvement initiatives within HR, Finance, or other business support functions.
- Lean Six Sigma Green Belt certification -having black belt or equivalent advanced certification is a plus (optional).
Skills & Competencies
:
- Deep understanding of core business functions, with advanced expertise in HR and Finance processes.
- Mastery of process mapping and improvement tools (SIPOC, FMEA, RACI, etc.) and process mapping software.
- Exceptional analytical, problem-solving, and business acumen, with a data-driven approach to decision-making.
- Outstanding communication, stakeholder management, and influencing skills, with experience engaging senior leadership and cross-functional teams.
- Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Visio, Word) and relevant process mapping tools.
- Demonstrated ability to independently manage complex projects, prioritize competing demands, and deliver results within tight deadlines.
Key Attributes for Success:
-
Strategic Collaboration:
Proven ability to work effectively with cross-functional teams and senior leadership to drive organizational change. -
Precision & Rigor:
High attention to detail and commitment to process rigor, ensuring accuracy and consistency in all documentation and improvement initiatives. -
Agility & Adaptability:
Comfortable navigating a dynamic, fast-paced environment with shifting priorities and business needs. -
Proactive Leadership:
Strong initiative in identifying opportunities, driving solutions, and mentoring team members.
Location and Shift timings:
- Full-time, office-based role in Hyderabad, India.
- Flexibility to adjust shift as required to meet critical business needs.
- The shift for this role will be a 9-hours window in a day [ Some preferred options are 11:00 AM 08:00 PM / 12:30 PM 09:30 PM /02:00 PM to 11:00 PM/ 06:00 PM to 03:00 AM / 08:00 PM to 05:00 AM].
- The candidate should be able to commute to the office using their own transportation for the assigned shift.
EEO Statement
TRC is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business needs. We celebrate diversity and are committed to creating an inclusive environment for all employees.
The complete job description and application are available on TRC s career site .
TRC accepts applications for this position on an ongoing, rolling basis and reserves the right to cancel this posting at any time.
- Bachelor s degree in Business Administration, Engineering, or a related field; Master s degree (MBA or equivalent) strongly preferred.
- 8 9+ years of progressive experience in process excellence, process mapping, and documentation, with demonstrated leadership in Shared Services (Captive) or BPO environments.
- Proven track record of driving process improvement initiatives within HR, Finance, or other business support functions.
- Lean Six Sigma Green Belt certification -having black belt or equivalent advanced certification is a plus (optional).
Skills & Competencies
:
- Deep understanding of core business functions, with advanced expertise in HR and Finance processes.
- Mastery of process mapping and improvement tools (SIPOC, FMEA, RACI, etc.) and process mapping software.
- Exceptional analytical, problem-solving, and business acumen, with a data-driven approach to decision-making.
- Outstanding communication, stakeholder management, and influencing skills, with experience engaging senior leadership and cross-functional teams.
- Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Visio, Word) and relevant process mapping tools.
- Demonstrated ability to independently manage complex projects, prioritize competing demands, and deliver results within tight deadlines.
Key Attributes for Success:
-
Strategic Collaboration:
Proven ability to work effectively with cross-functional teams and senior leadership to drive organizational change. -
Precision & Rigor:
High attention to detail and commitment to process rigor, ensuring accuracy and consistency in all documentation and improvement initiatives. -
Agility & Adaptability:
Comfortable navigating a dynamic, fast-paced environment with shifting priorities and business needs. -
Proactive Leadership:
Strong initiative in identifying opportunities, driving solutions, and mentoring team members.
Location and Shift timings:
- Full-time, office-based role in Hyderabad, India.
- Flexibility to adjust shift as required to meet critical business needs.
- The shift for this role will be a 9-hours window in a day [ Some preferred options are 11:00 AM 08:00 PM / 12:30 PM 09:30 PM /02:00 PM to 11:00 PM/ 06:00 PM to 03:00 AM / 08:00 PM to 05:00 AM].
- The candidate should be able to commute to the office using their own transportation for the assigned shift.
-
Process Mapping & Documentation
: Lead efforts in comprehensive process mapping and documentation initiatives across multiple functions, starting with HR, ensuring accurate representation, identification of gaps, inefficiencies, and opportunities for transformation. -
Process Improvement
: Drive high-impact continuous improvement projects using advanced methodologies such as Lean Six Sigma, Root Cause Analysis, and other process optimization frameworks to enhance efficiency, reduce operational waste, and elevate quality standards within Shared Services. -
Tools & Methodologies
Champion the deployment of process improvement tools, including RACI matrices, SIPOC diagrams, FMEA, and other industry-standard frameworks, to ensure robust process controls and sustainable improvements. -
Collaboration with Cross-Functional Teams
: Act as a strategic partner, collaborating with senior cross-functional stakeholders to gather insights, analyze workflows, and build consensus for process redesign and innovation. -
MIS & Dashboards
: Design, implement, and maintain advanced Management Information Systems (MIS) and dashboards for real-time monitoring of KPIs, action logs, and performance metrics, providing actionable insights for leadership decision-making. -
Reporting & Insights
: Deliver executive-level reporting on process performance, highlight strategic improvement opportunities, and provide regular updates on the progress and impact of ongoing initiatives to Shared Services leadership.
